👉 UPDATED solutions: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html 🛒 Reversible USB cable for Canon M50: amzn.to/2KmROuz 🔌 AC adapter kit for Canon M50: amzn.to/2IS4FEP 🎬 Watch next (live stream with Canon webcam): th-cam.com/video/iTL2wzYKReo/w-d-xo.html
This is how you make a troubleshooting video that pisses a person off because 80% of it is "in this video we're going to blah blah blah" filler. He spent more time telling us that he was _going_ to tell us something than he did actually telling us the information. This video could've been 30 seconds long.
Thank you so much! I was literally searching EVERYWHERE about why it wasn't working and saw this comment then turned off the wifi and then it worked perfectly fine!
Great video! In case it helps for anyone else not being able to resolve the "EOS Webcam Utility" showing on screen in Zoom/Google instead of your camera feed is - ensure that your camera is turned on BEFORE you fire up EOS Webcam Utility Pro. I found that if EOS Webcam Utility Pro was open before my camera was on, the software wouldn't pick up the camera afterwards (at least on the free version. I'm not sure if the same is on the Pro version).
Hi, my problem is that my Eos 700d with Mac works perfectly in ops when it is connected by battery, but it doesn't work when it is connected to the electricity with the adapter.
2 ปีที่แล้ว
Interesting! is it an original Canon AC adapter kit? In my experience, generic/third-party adapters can cause weird effects. In my case, the touchscreen doesn't always work.
Thank you so much! 🙂 Opening the flap helped me solve my wifes OBS freeze issue. She thought the USB entrance to her camera was starting to give out, so this saved her evening.
MARVELLOUS VIDEO! I had watched 5 similar ones and yours covered ALL situations. You are a lifesaver! (My problem was the other EOS program running simultaneously) Thank you and good luck with your channel. I will recommend it!
3 ปีที่แล้ว
I'm glad you loved the video! Thanks for watching!
Tried all the steps, still had an issue of black screen with computer icon on M50. Discovered that when I went into properties for Video Capture Device inside OBS my 'Resolution/FPS Type' defaulted to Custom. Switched it to Device Default and it popped right on.
3 ปีที่แล้ว +1
That's a great tip! On my machine too it sometimes gets stuck like that.
hello everything is fine ? Your video helped me a lot, I'm from Brazil and I was trying really hard to get my camera to work and it wasn't working, but with your video I managed to do it. Thank you very much and like it!
What if everything works (on the PC) but the camera is showing the normal screen as if I would take videos? :( even tho the camera is connected to the PC by cable
2 ปีที่แล้ว
That's how it's supposed to look when it's working properly! At least on the M50. There are some more tips in this updated video: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
The lens cap isn't the problem for me, it's off of my camera. I can see perfect on the LCD screen but on obs it's just a black screen. Is it cause I'm using cam link?
2 ปีที่แล้ว
I have some more tips in this newer video, specifically about black screens: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
The very first problem solved my problem! You are the only or at least one of the only people to address this issue. One of the best things about this video you didn't talk just to hear yourself talk, like SOOOO many people do. People just want an answer to their problems. Ex: I clicked on a video last night for the same problem and the girl felt the need to tell everyone why her hair looked wet...I didn't notice until she said something, what's more, I didn't care!!! Thank you for getting to the point!
2 ปีที่แล้ว +1
I think it's important to respect the time of the viewer. It's a very limited resource!
Before I found this video, I followed some other youtube channel's advice and bought a ton of accessories on amazon - like video capture card and a HDMI to micro HDMI cable to plug my EOS M50 into the capture card. It is so frustrating because Canon even markets a "Content Creator" package with accessories like the mentioned HDMI cables BUT NO micro USB cable. So Canon itself made me confused on this one because they did not recommend the micro USB solution themselves anywhere. I tried to make things work for an hour, but when nothing helped me, I started looking for a solution. Then I found your video and learned, that all I needed was a micro USB cable. (which I do not have at home because I switched to USB-C a long time ago) So I got myself a micro USB to USB 3.0 cable and it works like a dream. Thank you for this video!
Thank you! I have been searching for this information for ages! My problem was not that obvious. I had no idea that EOS Utility and EOS Webcam Utility are two different things! I have been using the former in the remote live view mode and capturing the window. The quality was significantly worse.
2 ปีที่แล้ว +1
That's a good point. Canon could certainly do a lot better in the software naming department.
Totally solved problem #2 for me. There are volumes of back and forth in the Canon forum on this issue, and it turns out it's a matter of having the LCD screen open. you're a genius. Where do I send the check?
3 ปีที่แล้ว
I'm happy it worked! And since you asked: www.buymeacoffee.com/MarkusPresents Or book me for a communication workshop: markuspresents.com/workshops Or buy my mini-course on lively slides: markuspresents.com/obs
my problem is it doesn't even show up as a selectable option in obs or zoom. it is nowhere to be found. I have downloaded the software, restarted my Mac, the Eos utility shows up so I know I have it. I make sure to quit so it's not hogging the camera, but still it doesn't even show up. as an option in obs or zoom. what am I doing wrong? using cannon rebel sl3. thanks!
Thanks,. This made me think and solve my problem with connecting Rebel T7 with Webcam utility. In my case, I had connected it to SS USB (USB 3.0) that was in the graphics accelerator card and did not work. I had to connect on regular USB that was in the PC (I think type A?) and it worked. Go figure!
Only version Canon Webcam utility version 1.1 works for me with my Canon M50 Mark I upgraded to firmware 1.1.0 with Windows 10. Not working with Canon Webcam Utility version 1.2 . Thank you so much Markus! 🙏🔥❤
The problem i have with te EOS utility is that every 20 minutes (aprox) the camera turns off automatically! I have to go to it and manually re start the camera
I've been trying to use a Canon Rebel T6 (with no LCD) and capturing through the webcam utility. It does the Lagging thing you mentioned, but that fix won't help since it has no screen. Any advice?
2 ปีที่แล้ว
Try the updated video in the pinned comment above. It has some more great tips.
Question about the black screen. I got the Canon M50 Mark 2 camera just last Thursday and use it today for my church TH-cam live stream. The lens is remove and I use OBS. It was working fine but couple minutes later, the black screen show up and I don't know how to fix the issue. I know the lens is remove and is there a way to fix the black screen so I don't always have to press the top button on the camera to make the video show again???
2 ปีที่แล้ว
See if this updated video solves your problem! th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
I had to like and subscribe because you did a superb job with the video presentation, but none if these are my issue. I'm using Mac (Big Sur OS) and the camera doesn't show up at all. It works perfectly with a Windows computer. Any suggestions?
I have the first problem with computer screen icon on the M50 screen. It cannot be fixed by shutting down EOS Utility, because there is no such app on my Mac! I cannot figure out how to fix this..
Great video! I need to connect my canon Eos m50 mark ii to my OBS Studio for webcamming. The cables that are in the description, will the cable work for my MAC computer? I have a canon camera and Mac for streaming.
2 ปีที่แล้ว +1
I've never tried on a Mac, but I think it should work the same.
this is a great video and helped me a lot! however, I still have issues with my camera freezing in obs. LCD screen is open, but camera will freeze after about 5 minutes of streaming. This only happens once I begin stream, but camera seems to run smoothly before I hit the start streaming button.
2 ปีที่แล้ว
I've never had that particular problem. Does this happen with the genuine Canon battery?
@@bubbaIicious I have the same issue using the Canon 70D and OBS. Whenever I star the virtual camera in OBS it freezes in e.g., Zoom despite having the LCD screen open. I've also tried the PRO version of Webcam Utility, but that didn't solve it either. Did you find a fix for this?
Hey there, thanks for the video - I'm seeming to have issues with the first step, the camera is not streaming through. However, I don't have an icon like yours to turn off in the toolbar to turn off - Do you have any suggestions?
2 ปีที่แล้ว +1
See if this helps! th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
@ thanks for the reply! I think i tried everything and I finally got it working. I'm not exactly sure how, but it appears that my video doesn't appear on the eos utility but does appear on the USB video 🤷♂️ Thanks again!
Thanks for the video! I am having an issue with my Canon Rebel T6 connecting to my MacBook Pro (My OS is currently Monterey 12.2.1). I would like to use the Canon as a second camera when teaching guitar on Zoom. I tried downloading EOS Utility but every time I open Zoom it is still not recognizing my camera. Any suggestions as to why this is happening? Thanks in advance!
2 ปีที่แล้ว +1
You don't need the EOS Utility. You need the EOS Webcam Utility.
THANK GOD FOR THIS VIDEO. Nothing else I was viewing told me to close the EOS program. Such a simple fix for something that was giving me soooo much trouble. You are a saint and a beautiful person. Was searching for that info for over an hour, lol...
Great tips and video. I was able to get my M50 to work after following those steps. My issue now is that I cannot get audio to come in from the camera to the software in streamlabs or OBS studios with or without my boom mic on the camera. Any thoughts? Tried setting the audio within the camera first on auto and manual and still get nothing.
3 ปีที่แล้ว +1
Unfortunately there's only video over the USB connection. Plug your mic into your computer instead!
@ Ah well that is quite handy to know haha. I shall try that next. Thank you. Hopefully I wont be opening a new can of worms by trying out the HDMI cable once it arrives later.
as you you said 1st problem... I do Quit the eos utility but still not able to access the webcam in stremlabs obs showoing that same text EOS WEBCAM UITILITY in app and same computer symbol on the camera screen please provide solution
7 หลายเดือนก่อน
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
Hi there. I'm having trouble in that the video and sound are slightly out of sync. Is there a solution for this? For my purposes, it is unusable right now. Thanks so much for these videos and for any help you might be able to offer.
3 ปีที่แล้ว
What software are you using? In OBS I add a 100 ms audio delay.
I have an issue where every so often my screen & video feed glitches out often in either a crazy green or purple colour & freezes. I found the only way to fix it is to unplug the power & turn it back on. It only takes a few seconds but is annoying as it sometimes occurs 3-5 times in the space of a 1hr zoom call. I replaced the off-brand AC power supply with canon, which fixed the unresponsive touchscreen problem that many have referenced, but it didn't fix the glitch/screen freeze. I suspect it may be the cheap data cable I've been using, but I've tried 2 and they both seem to have the same issue.
Thank you Markus. Your video helped me solve the problem. Thanks for the reversible cable. I have Canon Rebel T8i, will the reversible USB cable work for my camera?
Thank you very much. I don't have audio from camera in OBS and in zoom. Can you help me? Why I don't receive sound I have Canon R6 camera
3 ปีที่แล้ว +1
That's actually how it's designed. There's no audio transmitted over the USB connection. Over the HDMI connection there is audio. But that requires a capture card (amzn.to/3wKqLwO) and autofocus isn't usable.
That’s surprising, it’s worked for me for event live streaming on the R and R6 over the usb connection alone (I do use an external microphone connected to the camera line in instead of the built in audio though)
What a great video I have been watching too many videos to know how to connect my canon m50 to my PC and be able to record videos directly from there, you definitely made my day! thank you so so much!
2 ปีที่แล้ว +1
That's great to hear! I also like recording internally on the camera at the same time. There's a 30-minute limit, but the quality is higher.
@ I tried all the steps in this video, only to discover afterwards, that my cable is the issue, after that, I could apply your fixes here for the laggy footage. And of course, the Webcam utility not working
I have a T100 and am using the usb connection cable, would the hdmi port work if I got an hdmi to usb cable? Would the quality be better if I used that?
ปีที่แล้ว
For a Canon camera to work as a webcam over HDMI, it needs to have clean HDMI. I don't know if that model has that.
Markus, one thing I heard and it's true is that there is a slight delay between voice and image when we use a different camera as a webcam. I would love to know if you have any tips about that. Thank you!
3 ปีที่แล้ว
That has not been my experience so far. But that probably depends on the software you're using.
Hi markus, I had a specific problem with the EOS webcam utility where it wouldn't let me use "configure video" in OBS. I have plugged the camera in through a capture card and I am able to use "configure video" (through HDMI, not USB connection) but this button does not work with the USB connection running webcam utility. Any Ideas as to why?
3 ปีที่แล้ว +1
That button doesn't work for me either. Maybe because there's nothing to configure.
ATTN! If this didn't fix your problem, make sure your wifi is turned off on the camera. EOS t7 at lest, doesn't register on your computer if the wifi function is enabled. Took me forever to figure this out.
ปีที่แล้ว
That's a good tip. I included it in my updated video.
Mine was working fine and stopped working. My issue is the first issue listed; however, my camera screen shows what my camera sees, not the utility logo and the EOS Webcam utility does not detect the camera any more. It worked yesterday, not today.
ปีที่แล้ว
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
great video , When I try to connect mine it just shows EOS Webcam Utility in black with a connect plug picture I have everything connected. Any tips for this issue
2 ปีที่แล้ว
Have you tried this updated video? th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
Great video, thank you for breaking this down to such an easy level of understanding. I used it to troubleshoot but I'm still getting the same issue where the camera is showing the computer icon on the camera and the "EOS webcam Utility" even after I've shut down the EOS Utility software, deacvitated it from starting in the start up processes and restarted the pc (Windows). Any ideas on why I'm still getting this error. I also checked and updated drivers on software and camera.
ปีที่แล้ว +1
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
you Sir, I have been dealing with the freezing of my camera for months, friends trying to help.....I am livid at myself that I hadn't discovered this video sooner. Thank you.
Thank you for the video, but NO MATTER what I try (And I have literally trouble shooted the crap out of this) it still doesn't work I only get that ridiculous splash screen telling me to plug in the usb. I have had to cancel multiple zoom interviews because of this crapy problem. I'm using a Macbook pro. Any ideas??? I am so frustrated.
2 ปีที่แล้ว
Have you tried this updated video? th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
I am trying to quit the EOS utility but it is not open on my Mac, any ideas. I went to force quite and nothing there. Would really appreciate some help
ปีที่แล้ว
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
I'm thinking I wanna use this for obs, but it doesn't work well, even use your way to solve the problem. I'm using official version and there's a logo on my screen, also eos utility has not been working, but the screen is not change anything. Please tell me how to solve... I'm sorry if my English is strange.
ปีที่แล้ว
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
Unfortunately my camera still isn't working as a webcam after watching this. I don't even have EOS Utility installed and I still get no video, only the EOS Webcam Utility screen. I have a Rebel T7. Do I need a specific type of USB cable to make it work? Like a transfer cable or something? I tried using a mini-HDMI but that didn't work, either.
4 หลายเดือนก่อน
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
Just purchased the VIXIA HF G50, downloaded EOS Webcam utility, just getting black screen with usb image and red X. Any suggestions would help. Thanks!
Thank you so much, I was literally going mad because I could not figure out why EOS Webcam utility immediately disconnecting from my camera. Turn off EOS utility and bam no problems with webcam utility.
Hi Markus!! Excellent video. I have been struggling with a frozen screen for months... tried different lenses and all the works but couldn't troubleshoot. You are a champion. Thanks much!
I don't have any EOS utility icon showing up in my taskbar, but I have the computer icon on the computer and a black screen in OBS. When I use a webcam testing site, the EOS utility comes up but only shows the logo, and the OBS doesn't show up. It's like I'm having a fusion of two parts of the problem
ปีที่แล้ว
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
Great video. I tried all three.. the 3rd wasn't a concern but I can see how that is popular. My canon is just freezing and shutting off within 2mins of streaming. I have no idea why this is happening. I have a dummy battery and the correct cord for HDMI or to use via the Canon Webcam utility. It just keeps shutting down. Any one else experiencing this? I have optimized my machine which is more than adequate for multi camera streaming and I get the same result whether in OBS or Zoom directly. Please help!
2 ปีที่แล้ว
The setup discussed in this video uses a USB cable, not an HDMI cable.
I don't have EOS Utility Installed at all, but I always have the same issue. I see the EOS Utility Webcam logo in Zoom but, don't get any video. It sporadically opens the video after dozens( or even hundreds) of tries. Can you help with that? Thank you!
4 หลายเดือนก่อน
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html And thanks for watching!
I also get the EOS WEBCAM UTILITY Screen but there is also a usb cable with a red cross there. On the Screen of the M50 there is the "Connected to computer symbol". I dont have eos utility installed at all, so this solution is not working for me. The strange thing is, that sometimes it works sometimes not. I disconnect the cable, connect it again, turn the camera off and on. But like I said, sometimes it works sometimes not, which is really annoying. I am using mac with the newest version. Does someone can help?
3 ปีที่แล้ว
I usually get that error if my camera is being accessed by any other application that uses a webcam.
@ for everybody with the same problem i got it figured out! the problem lies with google drive back up and sync! google back up aggressively tries to connect to the camera. When turning the whole back up off it works every time!
Hey Marcus, I'm having a problem with my M50 for some reason on OBS the resolution is between 720p and 576p I've tried to change the OBS settings and still the quality hasn't improved. I saw that other people had the same problem but I didn't see anyone talking about it... Did you have this problem?
3 ปีที่แล้ว
I haven't seen any "in between" resolution. On my system it's simply 1024x576 which works great for me.
Fantastic video, great content and production, as a new Canon 90D user this was super helpful. Would you have any idea of what to do when your solution works, the camera connects fine to EOS, even downloads files, but Windows 10 64Bit doesn’t recognize it, despite it being listed under devices and printers. I’m at my wits end……
2 ปีที่แล้ว +1
I'm actually planning to publish an updated video in the very near future. Stay tuned!
I am facing a whole different issue,the utility application is detecting my cam(200DMII) and also sharing the live feed,but when i am turning on the obs and adding a new video capture window I am not able to add my cam... it's just not showing any other option either from obs default cam...I am not using any camlink device just the usb and Eos utility software...any kind of help is appreciated
3 ปีที่แล้ว +1
Weird! For me it just shows up in OBS Studio as one of the cameras.
Its funny i came here for the black screen fix and mine wasn't that i didn't remove the lens cap, the multi cam capture software i was using showed me 2 sources after my setup was done. 1 said m50 other said eos wecam utility...i of course chose the m50 source and got a black screen...nope shoulda chose the webcam one lol
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👉 UPDATED solutions: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
🛒 Reversible USB cable for Canon M50: amzn.to/2KmROuz
🔌 AC adapter kit for Canon M50: amzn.to/2IS4FEP
🎬 Watch next (live stream with Canon webcam): th-cam.com/video/iTL2wzYKReo/w-d-xo.html
This is EXACTLY how a troubleshooting video should be presented. Chapters, detailed explanation, possible causes, product links. Thanks!
Thank you for your kind words Scot!
I agree. This was a fantastic video. Unfortunately it didn't help me solve my problem but I still enjoyed the video.
This is how you make a troubleshooting video that pisses a person off because 80% of it is "in this video we're going to blah blah blah" filler. He spent more time telling us that he was _going_ to tell us something than he did actually telling us the information. This video could've been 30 seconds long.
Literally no website, video, tutorial, NOTHING has helped me fix this stupid problem for hours but you fixed it in 45 seconds. Thank you so much!!
Wow, that's a wonderful result!
how do I check if the utility software has been installed? i did install it but it doesn't show on my taskbar yet the error lfrom 1:19 shows up
You can check if it's installed by going to Add or remove programs from the Windows start menu.
Hey guys! Still having trouble getting the feed to show up? Make sure you have wifi/nfc disabled
Thank you so much! I was literally searching EVERYWHERE about why it wasn't working and saw this comment then turned off the wifi and then it worked perfectly fine!
@@JoshBelknap I'm glad I could help!
Thank you! I tried it over and over from last year on and couldn't fix it. It works now (EOS 750D).
@@tarcan57 I'm glad I could help!
Omg dude I've spent like an hour trying to figure this out thanks so much
Great video! In case it helps for anyone else not being able to resolve the "EOS Webcam Utility" showing on screen in Zoom/Google instead of your camera feed is - ensure that your camera is turned on BEFORE you fire up EOS Webcam Utility Pro.
I found that if EOS Webcam Utility Pro was open before my camera was on, the software wouldn't pick up the camera afterwards (at least on the free version. I'm not sure if the same is on the Pro version).
Hi, my problem is that my Eos 700d with Mac works perfectly in ops when it is connected by battery, but it doesn't work when it is connected to the electricity with the adapter.
Interesting! is it an original Canon AC adapter kit? In my experience, generic/third-party adapters can cause weird effects. In my case, the touchscreen doesn't always work.
Thank you so much! 🙂 Opening the flap helped me solve my wifes OBS freeze issue. She thought the USB entrance to her camera was starting to give out, so this saved her evening.
Thanks for watching!
MARVELLOUS VIDEO! I had watched 5 similar ones and yours covered ALL situations. You are a lifesaver! (My problem was the other EOS program running simultaneously) Thank you and good luck with your channel. I will recommend it!
I'm glad you loved the video! Thanks for watching!
Tried all the steps, still had an issue of black screen with computer icon on M50. Discovered that when I went into properties for Video Capture Device inside OBS my 'Resolution/FPS Type' defaulted to Custom. Switched it to Device Default and it popped right on.
That's a great tip! On my machine too it sometimes gets stuck like that.
hello everything is fine ? Your video helped me a lot, I'm from Brazil and I was trying really hard to get my camera to work and it wasn't working, but with your video I managed to do it. Thank you very much and like it!
Thanks for watching!
What if everything works (on the PC) but the camera is showing the normal screen as if I would take videos? :( even tho the camera is connected to the PC by cable
That's how it's supposed to look when it's working properly! At least on the M50.
There are some more tips in this updated video: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
Sir,I am using EOS 90D, I downloaded the utility OBS has the source but there is connection problem sign
The lens cap isn't the problem for me, it's off of my camera. I can see perfect on the LCD screen but on obs it's just a black screen. Is it cause I'm using cam link?
I have some more tips in this newer video, specifically about black screens: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
I’ve done all of that steps and my Canon M50 still has all 3 problems.
It not registering, it freezing, it black screening etc
It's taken me over an hour for someone to just say "close the utility tool", thank you.
It's a great solution!
The very first problem solved my problem! You are the only or at least one of the only people to address this issue.
One of the best things about this video you didn't talk just to hear yourself talk, like SOOOO many people do. People just want an answer to their problems.
Ex: I clicked on a video last night for the same problem and the girl felt the need to tell everyone why her hair looked wet...I didn't notice until she said something, what's more, I didn't care!!!
Thank you for getting to the point!
I think it's important to respect the time of the viewer. It's a very limited resource!
@ No kidding! It seems most people feel they have to be saying something all the time instead of getting to the point of the video.
Before I found this video, I followed some other youtube channel's advice and bought a ton of accessories on amazon - like video capture card and a HDMI to micro HDMI cable to plug my EOS M50 into the capture card. It is so frustrating because Canon even markets a "Content Creator" package with accessories like the mentioned HDMI cables BUT NO micro USB cable. So Canon itself made me confused on this one because they did not recommend the micro USB solution themselves anywhere.
I tried to make things work for an hour, but when nothing helped me, I started looking for a solution. Then I found your video and learned, that all I needed was a micro USB cable. (which I do not have at home because I switched to USB-C a long time ago)
So I got myself a micro USB to USB 3.0 cable and it works like a dream. Thank you for this video!
I'm happy you got a great solution in the end!
Thank you! I have been searching for this information for ages! My problem was not that obvious. I had no idea that EOS Utility and EOS Webcam Utility are two different things! I have been using the former in the remote live view mode and capturing the window. The quality was significantly worse.
That's a good point. Canon could certainly do a lot better in the software naming department.
what are the differences between these?
@@coachingwithshabana the second is a driver, while the first is a program, if I'm not mistaken
Totally solved problem #2 for me. There are volumes of back and forth in the Canon forum on this issue, and it turns out it's a matter of having the LCD screen open. you're a genius. Where do I send the check?
I'm happy it worked! And since you asked: www.buymeacoffee.com/MarkusPresents
Or book me for a communication workshop: markuspresents.com/workshops
Or buy my mini-course on lively slides:
markuspresents.com/obs
my problem is it doesn't even show up as a selectable option in obs or zoom. it is nowhere to be found. I have downloaded the software, restarted my Mac, the Eos utility shows up so I know I have it. I make sure to quit so it's not hogging the camera, but still it doesn't even show up. as an option in obs or zoom. what am I doing wrong? using cannon rebel sl3. thanks!
For Mac I don't know unfortunately.
sounds great, but my ZOOM cant find my 80D camera. everything else seems to work
Maybe this updated video will help? th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
Ive been struggling with my canon 60 D almost a year 🤦 and stil not fixed
I use mac os Mojave
See if one of these fixes work: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
The eos webcam utility is not outputting 1080p for me.
That's right, and it's not supposed to. The resolution is 1024x576.
@ :(
If you are on a mac. If you have photos running it wont work either make sure you quit apple photos. This video helped make me think of that.
That's an excellent tip! Might have to make a part 2 with these additional tips.
Thanks,. This made me think and solve my problem with connecting Rebel T7 with Webcam utility. In my case, I had connected it to SS USB (USB 3.0) that was in the graphics accelerator card and did not work. I had to connect on regular USB that was in the PC (I think type A?) and it worked. Go figure!
Only version Canon Webcam utility version 1.1 works for me with my Canon M50 Mark I upgraded to firmware 1.1.0 with Windows 10. Not working with Canon Webcam Utility version 1.2 . Thank you so much Markus! 🙏🔥❤
Thanks for watching!
The problem i have with te EOS utility is that every 20 minutes (aprox) the camera turns off automatically! I have to go to it and manually re start the camera
I've been trying to use a Canon Rebel T6 (with no LCD) and capturing through the webcam utility. It does the Lagging thing you mentioned, but that fix won't help since it has no screen. Any advice?
Try the updated video in the pinned comment above. It has some more great tips.
Question about the black screen.
I got the Canon M50 Mark 2 camera just last Thursday and use it today for my church TH-cam live stream. The lens is remove and I use OBS. It was working fine but couple minutes later, the black screen show up and I don't know how to fix the issue. I know the lens is remove and is there a way to fix the black screen so I don't always have to press the top button on the camera to make the video show again???
See if this updated video solves your problem! th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
I had to like and subscribe because you did a superb job with the video presentation, but none if these are my issue. I'm using Mac (Big Sur OS) and the camera doesn't show up at all. It works perfectly with a Windows computer. Any suggestions?
I never tried it on a Mac I'm afraid!
@ Thanks for answering. Someone told me that is works with Mac Catalina but not Big Sur.
Such a great video, thank you - the solution that works was restarting the computer and quitting the Canon EOS Utility - boom!
Cool! The EOS Webcam Utility is a bit touchy, and I'm happy it worked!
I have the first problem with computer screen icon on the M50 screen. It cannot be fixed by shutting down EOS Utility, because there is no such app on my Mac! I cannot figure out how to fix this..
On Mac I don't know how it works I'm afraid!
are all "HDMI CORE" is the same? i link my core but seem to be not working could be the wrong core?
I don't know. I use a USB cable in this setup.
Great video! I need to connect my canon Eos m50 mark ii to my OBS Studio for webcamming. The cables that are in the description, will the cable work for my MAC computer? I have a canon camera and Mac for streaming.
I've never tried on a Mac, but I think it should work the same.
for me its just a gray screen the camera lcd shows that its working perfectly but obs isnt showing the camera recording
When I get that in OBS, I switch to a different camera, and then back to EOS Webcam Utility. That usually fixes it.
@ Works perfectly now Thanks!
this is a great video and helped me a lot! however, I still have issues with my camera freezing in obs. LCD screen is open, but camera will freeze after about 5 minutes of streaming. This only happens once I begin stream, but camera seems to run smoothly before I hit the start streaming button.
I've never had that particular problem. Does this happen with the genuine Canon battery?
@ if you mean is the camera using battery, no, it's plugged in with a cable
@@bubbaIicious I have the same issue using the Canon 70D and OBS. Whenever I star the virtual camera in OBS it freezes in e.g., Zoom despite having the LCD screen open. I've also tried the PRO version of Webcam Utility, but that didn't solve it either.
Did you find a fix for this?
Hey there, thanks for the video - I'm seeming to have issues with the first step, the camera is not streaming through. However, I don't have an icon like yours to turn off in the toolbar to turn off - Do you have any suggestions?
See if this helps! th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
@ thanks for the reply! I think i tried everything and I finally got it working. I'm not exactly sure how, but it appears that my video doesn't appear on the eos utility but does appear on the USB video 🤷♂️
Thanks again!
Thanks for the video! I am having an issue with my Canon Rebel T6 connecting to my MacBook Pro (My OS is currently Monterey 12.2.1). I would like to use the Canon as a second camera when teaching guitar on Zoom. I tried downloading EOS Utility but every time I open Zoom it is still not recognizing my camera. Any suggestions as to why this is happening? Thanks in advance!
You don't need the EOS Utility. You need the EOS Webcam Utility.
@ Awesome that worked thank you!!!
None worked for me. Is it because I am using HDMI instead of USB on my Canon EOS M50
Yes I believe so. This guide is for the EOS Webcam Utility, which uses the USB port.
@ thanks Markus
I have ordered one from the link you attached in the description. Thanks
THANK GOD FOR THIS VIDEO. Nothing else I was viewing told me to close the EOS program. Such a simple fix for something that was giving me soooo much trouble. You are a saint and a beautiful person. Was searching for that info for over an hour, lol...
Perfect, I'm glad it worked!
ok ok call me stubborn but I tried fixing this for three nights before I finally looked it up - you fixed it in under 5min lol thank you!
Thanks for watching!
Great tips and video. I was able to get my M50 to work after following those steps. My issue now is that I cannot get audio to come in from the camera to the software in streamlabs or OBS studios with or without my boom mic on the camera. Any thoughts? Tried setting the audio within the camera first on auto and manual and still get nothing.
Unfortunately there's only video over the USB connection. Plug your mic into your computer instead!
@ Ah well that is quite handy to know haha. I shall try that next. Thank you. Hopefully I wont be opening a new can of worms by trying out the HDMI cable once it arrives later.
@ so simple answer and yet so genius!!
Do you think that canon pixma printer drivers could also be the problem when it wont show video?
That one I don't know. I only use an HP printer myself.
as you you said 1st problem... I do Quit the eos utility but still not able to access the webcam in stremlabs obs showoing that same text EOS WEBCAM UITILITY in app and same computer symbol on the camera screen please provide solution
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
YES!!!Work now. thanks work now. Can I know can we use 2 camera ?
I don't know actually. Never tried more than my one M50!
Hi there. I'm having trouble in that the video and sound are slightly out of sync. Is there a solution for this? For my purposes, it is unusable right now. Thanks so much for these videos and for any help you might be able to offer.
What software are you using? In OBS I add a 100 ms audio delay.
I have an issue where every so often my screen & video feed glitches out often in either a crazy green or purple colour & freezes.
I found the only way to fix it is to unplug the power & turn it back on. It only takes a few seconds but is annoying as it sometimes occurs 3-5 times in the space of a 1hr zoom call.
I replaced the off-brand AC power supply with canon, which fixed the unresponsive touchscreen problem that many have referenced, but it didn't fix the glitch/screen freeze.
I suspect it may be the cheap data cable I've been using, but I've tried 2 and they both seem to have the same issue.
That's a problem i haven't faced myself.
Thank you Markus. Your video helped me solve the problem. Thanks for the reversible cable. I have Canon Rebel T8i, will the reversible USB cable work for my camera?
I haven't tried that model.
Thank you very much. I don't have audio from camera in OBS and in zoom. Can you help me? Why I don't receive sound I have Canon R6 camera
That's actually how it's designed. There's no audio transmitted over the USB connection. Over the HDMI connection there is audio. But that requires a capture card (amzn.to/3wKqLwO) and autofocus isn't usable.
@ thank you very much!
That’s surprising, it’s worked for me for event live streaming on the R and R6 over the usb connection alone (I do use an external microphone connected to the camera line in instead of the built in audio though)
@@vidsburgh6022 Thank you I will need to check with external mic. When i test first time i check only with built in mic and didn't have sound.
Opening the LCD display for sure. You're the man, thanks a million!
Glad to help!
Solved my problem with opening the LCD screen. Such a simple fix that I never would have thought of. Appreciate your help!
Perfect!
What a great video I have been watching too many videos to know how to connect my canon m50 to my PC and be able to record videos directly from there, you definitely made my day! thank you so so much!
That's great to hear! I also like recording internally on the camera at the same time. There's a 30-minute limit, but the quality is higher.
What's also important to note here, is that the Micro-USB cable needs to support data transfer, some USB cables are "charge-only" and will not work.
Excellent point Neal!
@ I tried all the steps in this video, only to discover afterwards, that my cable is the issue, after that, I could apply your fixes here for the laggy footage. And of course, the Webcam utility not working
I have a T100 and am using the usb connection cable, would the hdmi port work if I got an hdmi to usb cable? Would the quality be better if I used that?
For a Canon camera to work as a webcam over HDMI, it needs to have clean HDMI. I don't know if that model has that.
Markus, one thing I heard and it's true is that there is a slight delay between voice and image when we use a different camera as a webcam. I would love to know if you have any tips about that. Thank you!
That has not been my experience so far. But that probably depends on the software you're using.
@ Thank you!
Hi markus, I had a specific problem with the EOS webcam utility where it wouldn't let me use "configure video" in OBS. I have plugged the camera in through a capture card and I am able to use "configure video" (through HDMI, not USB connection) but this button does not work with the USB connection running webcam utility. Any Ideas as to why?
That button doesn't work for me either. Maybe because there's nothing to configure.
*Problem #4 , Canon knocks me offline when trying to video chat via USB Data*
That's a new one!
ATTN! If this didn't fix your problem, make sure your wifi is turned off on the camera. EOS t7 at lest, doesn't register on your computer if the wifi function is enabled. Took me forever to figure this out.
That's a good tip. I included it in my updated video.
you are awesome, you saved me by highlighting that EOS Utility, not EOS Webcam Utility I was wondering why it was not working , thanks bro
Thanks for watching!
Another reason for getting the "EOS Webcam Utility" screen with the unplugged USB cable icon: being out of battery.
Yes that's right! Been there! 8-)
Mine was working fine and stopped working. My issue is the first issue listed; however, my camera screen shows what my camera sees, not the utility logo and the EOS Webcam utility does not detect the camera any more. It worked yesterday, not today.
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
Thank you. I have the same camera and always had problem getting it to show video on obs studio. Your video helped solve that problem!
Thanks for watching!
great video , When I try to connect mine it just shows EOS Webcam Utility in black with a connect plug picture I have everything connected. Any tips for this issue
Have you tried this updated video? th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
Webcam utility doesn't support Mac 11. How do you recommend we solve for this?
I don't use Mac, so I wouldn't be able to help there.
Thanks for the great video! another big tip is that the wifi option needs to be disabled on the camera, at least that's the case on mine
Great, thanks for sharing!
Great video, thank you for breaking this down to such an easy level of understanding. I used it to troubleshoot but I'm still getting the same issue where the camera is showing the computer icon on the camera and the "EOS webcam Utility" even after I've shut down the EOS Utility software, deacvitated it from starting in the start up processes and restarted the pc (Windows). Any ideas on why I'm still getting this error. I also checked and updated drivers on software and camera.
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
you Sir, I have been dealing with the freezing of my camera for months, friends trying to help.....I am livid at myself that I hadn't discovered this video sooner. Thank you.
I'm glad it worked!
omg thank you so much, this was driving me crazy!!!! the quiting the EOS utility resolved my problem with OBS
Glad it helped!
OBS isn't picking up any sound from my cannon camera, any ideas?
That's correct. There is no audio over the USB connection.
@ What would be the best way to fix this for livestreaming sporting events?
@@CheekyMonkeySquash I use an external microphone connected to the computer. Works really well!
Thank you for the video, but NO MATTER what I try (And I have literally trouble shooted the crap out of this) it still doesn't work I only get that ridiculous splash screen telling me to plug in the usb. I have had to cancel multiple zoom interviews because of this crapy problem. I'm using a Macbook pro.
Any ideas??? I am so frustrated.
Have you tried this updated video? th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
I am trying to quit the EOS utility but it is not open on my Mac, any ideas. I went to force quite and nothing there. Would really appreciate some help
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
I'm thinking I wanna use this for obs, but it doesn't work well, even use your way to solve the problem. I'm using official version and there's a logo on my screen, also eos utility has not been working, but the screen is not change anything. Please tell me how to solve...
I'm sorry if my English is strange.
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
Doesn't even appear in my Task Manager or my Notifications bar, but still having issues with it showing the logo.
Could be that the webcam is being accessed by another application.
Thank you for this video, but could you help me about my problem it shows a similar logo that has a laptop but with a battery logo on top
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
Unfortunately my camera still isn't working as a webcam after watching this. I don't even have EOS Utility installed and I still get no video, only the EOS Webcam Utility screen. I have a Rebel T7. Do I need a specific type of USB cable to make it work? Like a transfer cable or something? I tried using a mini-HDMI but that didn't work, either.
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
My guy you saved me, I had exam with desktop webcam requirement so that's helped a lot.
That's great to hear!
Just purchased the VIXIA HF G50, downloaded EOS Webcam utility, just getting black screen with usb image and red X. Any suggestions would help. Thanks!
Check out the video in the pinned comment!
@ Thanks
how do I fix the first problem on Mac if I don't have any other programs running
For Mac I don't know.
@ Yes I have the same problem on mac. Cannon just sucks :-(
Thank you so much, I was literally going mad because I could not figure out why EOS Webcam utility immediately disconnecting from my camera. Turn off EOS utility and bam no problems with webcam utility.
Thanks for watching!
Hi Markus!! Excellent video. I have been struggling with a frozen screen for months... tried different lenses and all the works but couldn't troubleshoot. You are a champion. Thanks much!
I'm glad it worked for you Sam!
I don't have any EOS utility icon showing up in my taskbar, but I have the computer icon on the computer and a black screen in OBS. When I use a webcam testing site, the EOS utility comes up but only shows the logo, and the OBS doesn't show up. It's like I'm having a fusion of two parts of the problem
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
Great !
Nevertheless, I still have problem no 1... No eos utility running... So I still don't know what to do :(
Are there other applications accessing the camera?
Great video. I tried all three.. the 3rd wasn't a concern but I can see how that is popular. My canon is just freezing and shutting off within 2mins of streaming. I have no idea why this is happening. I have a dummy battery and the correct cord for HDMI or to use via the Canon Webcam utility. It just keeps shutting down. Any one else experiencing this? I have optimized my machine which is more than adequate for multi camera streaming and I get the same result whether in OBS or Zoom directly. Please help!
The setup discussed in this video uses a USB cable, not an HDMI cable.
I don't have EOS Utility Installed at all, but I always have the same issue. I see the EOS Utility Webcam logo in Zoom but, don't get any video. It sporadically opens the video after dozens( or even hundreds) of tries. Can you help with that? Thank you!
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
I also get the EOS WEBCAM UTILITY Screen but there is also a usb cable with a red cross there. On the Screen of the M50 there is the "Connected to computer symbol". I dont have eos utility installed at all, so this solution is not working for me. The strange thing is, that sometimes it works sometimes not. I disconnect the cable, connect it again, turn the camera off and on. But like I said, sometimes it works sometimes not, which is really annoying. I am using mac with the newest version. Does someone can help?
I usually get that error if my camera is being accessed by any other application that uses a webcam.
@ thanks for the fast reply. i dont have anything open other then zoom, where i am trying to get the webcam working
@ for everybody with the same problem i got it figured out! the problem lies with google drive back up and sync! google back up aggressively tries to connect to the camera. When turning the whole back up off it works every time!
Hey Marcus, I'm having a problem with my M50 for some reason on OBS the resolution is between 720p and 576p I've tried to change the OBS settings and still the quality hasn't improved.
I saw that other people had the same problem but I didn't see anyone talking about it... Did you have this problem?
I haven't seen any "in between" resolution. On my system it's simply 1024x576 which works great for me.
GENIUS! The first solution fixed my problem in seconds! THANK YOU SO MUCH 🙏🏽🙏🏽
Thanks for watching!
Hi, does this work for MacBook laptops or only windows? I’m having problem with my Mac so I was told to buy video capture card.
I never tried on Mac, but I think there is a Mac driver.
Hi I have a Canon EOS 4000D and it's on the list that can be used as a webcam, I'm unsure what lead i need as it doesn't have a typical usb port?
That's not a Canon model I've used. But on the M50 the connector is a USB Micro-B if I remember right.
My problem is im getting the message busy on my camera when plugged in. Also I wish they used usb C because I have a 2m+ long cable.
The USB Micro-B cable I use is 3 meters, so I don't think length is an issue. And they're cheap.
@ mine is a mini A which I dont have any cables for it. Cables longer than 2m costs at least $10
@ WHere did you buy urs?
@@cydeYT I got my cable locally here in Switzerland. But Amazon has some cheap ones, like this: amzn.to/3kmzoX0
@ i cant find any mini A cables here in Sweden
Canon 5D4 on Windows 10. Canon WebUtility shows as in the first part but Canon Utility is NOT running. Been working on this for about 3 hours.
Try my updated video about the EOS Webcam Utility: th-cam.com/video/8VJ9elJpCyg/w-d-xo.html
And thanks for watching!
Fantastic video, great content and production, as a new Canon 90D user this was super helpful. Would you have any idea of what to do when your solution works, the camera connects fine to EOS, even downloads files, but Windows 10 64Bit doesn’t recognize it, despite it being listed under devices and printers. I’m at my wits end……
I'm actually planning to publish an updated video in the very near future. Stay tuned!
@ Excellent, thank you Markus!!
I am facing a whole different issue,the utility application is detecting my cam(200DMII) and also sharing the live feed,but when i am turning on the obs and adding a new video capture window I am not able to add my cam... it's just not showing any other option either from obs default cam...I am not using any camlink device just the usb and Eos utility software...any kind of help is appreciated
Weird! For me it just shows up in OBS Studio as one of the cameras.
My issue is the audio can you help me with this I see the canon on your mixer I need to do the same??
There's no audio over the USB connection. But OBS doesn't know that, so it still shows it.
When I stream live using OBS and the CANON I have no sound why is that.
It's by design.
Hello brother,
Need help, I'm unable to connect my m50 mark2 with mac Mojave. The screen shows a red sigh after i connect the camera.
Can you help ?
I never tried it on a Mac.
I Have Canon 1300D the software recognise the camera when i plug it but OBS does not recongnise the EOS Utility at all. Could you help me please?
You need the EOS Webcam Utility (if your model is supported), not the EOS Utility.
My problem nobmer1 after doing this still not working
Its funny i came here for the black screen fix and mine wasn't that i didn't remove the lens cap, the multi cam capture software i was using showed me 2 sources after my setup was done. 1 said m50 other said eos wecam utility...i of course chose the m50 source and got a black screen...nope shoulda chose the webcam one lol
A great solution in the end!
This does not work on Mac M1 devices.
Sorry to hear that. I only use Windows myself.