INTIMIDATED? Tractor Dealership Experience!

Are you intimiated when you go into a tractor dealership? Tractor Time with Tim and Hannah from ‪@21stEquip‬ discuss the dealership experience. Please leave your comments.
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Hydrosplus: hydrosplus.com/
Ken's Bolt on Hooks www.boltonhooks.com/
Lube Shuttle lube-shuttle.us/store
Precision Grapple agfolks.com/
PTO Link tractorptolink.com/
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21st Century Equipment: www.21stcenturyequipment.com
Woodmaxx Chippers: bit.ly/woodmaxx
Ventrac: www.ventrac.com/

[@danfarris135]

Someone to answer the phone helps a lot also. People do not want to go through a menu of prompts just to talk to the parts person!

[@aaronburford5701]

Great Customer Service goes a long way! Tim you know it all....

[@southlakelife]

Well done Tim!

[@daviddewilde8041]

The ones who watch Tractor time with Tim have lots of knowledge 👍
But as some times said on their the experience of a professional is probably the best way to go

[@MonroeTractorGuy.16]

I like to think John Deere is trying to build a better dealer network. It sometime casues pains from change, but change has to happen to increase skill level and capacity. Even giving a better focus on all aspects (Turf, Small Ag, Hay Mid Ag, and Large Ag) Deere wants dealers to work on all of this. Individual owner groups obviosly have the biggest impact with their choices of employees and policies, but listening to the customer base is a great feedback point

[@mikehouser7587]

Our local dealership, Platte Valley Deere, in Nebraska just built a new building 3 years ago and along with all Deere dealerships here have the same “Deere” floor plan including the customer greeting desk. Nothing new there. Fortunately the longtime parts staff are great at their jobs. Approachable, friendly, and knowledgeable.
As a small acreage owner with a micro tractor and Z turn mower the problem I have with Deere, in general, is they don’t understand that market. The lions share of their customers are farmers that write off their equipment, parts, and consumables so they are not as price sensitive as a small acreage owner who doesn’t have enough acres to write anything off. Maybe I just have a bad accountant.
Those decisions at the corporate level have to be costing the dealers a significant double digit % of the DIY market. 😮

[@martinestrada7636]

whining always, I was going into the local JD store to pick up parts or dropping off stuff at service at 12 years old

[@TractorTimewithTim]

Exactly!!!! Farmers essentially grow up in the dealership. Non farmers are intimidated.

[@jakeschisler7525]

I can tell you first hand that a place that sells New Holland and Kioti tractors plus sell Polaris do not greet people when we came in the doors at S&H in Lebanon Missouri

[@TractorTimewithTim]

It happens. …and Farmers do not care and do not need that. So, these dealers are not sensitive to that issue.

[@aaronburford5701]

I can imagine you ever feeling like that Tim....

[@Thecowboy1950]

Great customer service is not at AHW

[@ericpage9919]

Saleman at the one here told me once he had a big deal on the table just look around when he had time he would help. So I bought a commercial turn for my job at Kubota which sale Xmark so he missed 8 grand. Guess we weren't important enough. My boss got with his boss and roasted his tale. We bought a dump trailer and gooseneck trailer. Becareful how you treat people . Parts there were really good bunch but they are all gone now, went in bought a windshield for my personal 5065e a huge bulky box not one of them helped me load it or even open the door. I will never go there again.

[@TractorTimewithTim]

Did you ASK for help loading? While I likely haven't been to the dealer you discuss, I have NEVER had a time where they didn't help load if necessary. ...usually even when I didn't really NEED help. That would be frustrating.
Yes, it is humiliating to be 'ignored' or overlooked in a dealership. Should never happen.

[@ericpage9919]

@@TractorTimewithTim well I was raining and 3 of them were stand there looking at me. Sales guy said its the big box it's bulky. 10 feet away sitting on the stools looking.

[@ericpage9919]

I opened the door twice before I got a foot in it but they just sit there looking like let's see if he's going to make it lol. Our dealership is not big and they were no more 30 feet from the door

[@alittleofthisandalittleofthat]

I feel when you approach the parts counter at a tractor store they should get off their chair, greet you and ask how they can help you or what they can do for you. Not sit and act like, “ oh here we go again” with something’s a big sigh.

[@donparks8370]

Nothing runs like a deer!

[@nickc7320]

Dealerships should be intimidated by you when you walk in

[@TractorTimewithTim]

They treat me with the same condescending attitude they treat everyone else!

[@nickc7320]

@TractorTimewithTim generally, this is messed up. A dealership should be fighting for your dollar. This is why I wish there were more solidly built American companies. Deere knows that as the last big American made company, they have a huge advantage.
I will support American companies so long as they are there.
Plus, with your experience dealers should know you're not a bullshitter

[@nacholibre1962]

Tractor owners, or potential tractor owners, aren’t this fragile, surely?

[@TractorTimewithTim]

Yep. Everyone is. If one store shows friendly personnel, and another ignores you, it is pretty hard to treat them equally.

[@ronjohnson176]

Not intimidated. Just know you are about to get raked out of your wallet.