@@BPOInterviewTutorials I want to calculate the total quality score gained by the person, here where scores are in Y (Y=5, 10, 15), N(N=0) For more clarification, I have dropped the mail.
Hello. I just joined your channel because you have helped me so much with my current role as a QA. I appreciate all your videos. I just have a question regarding the number of calls required for audit per week/month. How do you calculate that? At the moment we are 3 in the QA Team but I am the only full time QA. The other two share another role within the company. How many calls can a QA officer audit in a day ideally?
Audits target is given by client, and if u r doing internal audits then u need to check with your managers. Moreover audits are dependent om number of associates u have in operation team, also targets are decided. Hence u can not judge randomly about audits
I figured out sir, i divided it with the number of attributes. Please continue doing this videos and it’s also nice if you can also use google sheets.😊
Awesome.... Really it is. Awesome and very much helpful for QA journey... God bless you buddy 🙂🙂🙂🙂🙂😇😇😇
Thank you, please share within your QA team groups and alao on social media📺☺
@@BPOInterviewTutorials sure... Keep making such videos. You are doing great job buddy.
@@Vegkitchenvlog thanks
Bhai really I 'm impress your video
Thanks keep, sharing videos brothrr
Thank you brother. God bless you
Ty, plz share the video
Awesome bro, amazing. How to upskill on Excel, desperately want to......
Keep watching and plz share videos to everyone help m with more subscribers
I appreciate your effort ...I will be grateful to you if you make a video on dashboard preparation
Please check the playlist, there are many videos on dashboard using google sheet (looker studio) and manual excel sheet
@@BPOInterviewTutorials Thanks a lot.. It would be greate if you create a dashboard in excel step by step
Can you share how to prepare BQ performance chart in excel?
th-cam.com/video/qd9nTmo79pA/w-d-xo.html
Can you help me to calculate the Quality score with quality parameters where values are "Y" "N" and "NA"
Plz eloberate the concern
@@BPOInterviewTutorials
I want to calculate the total quality score gained by the person, here where scores are in Y (Y=5, 10, 15), N(N=0)
For more clarification, I have dropped the mail.
Hello. I just joined your channel because you have helped me so much with my current role as a QA. I appreciate all your videos. I just have a question regarding the number of calls required for audit per week/month. How do you calculate that? At the moment we are 3 in the QA Team but I am the only full time QA. The other two share another role within the company. How many calls can a QA officer audit in a day ideally?
Audits target is given by client, and if u r doing internal audits then u need to check with your managers. Moreover audits are dependent om number of associates u have in operation team, also targets are decided. Hence u can not judge randomly about audits
Sir I want this exal sheet for practice
Hi as of now I don't have
You are amazing, buddy. Keep it up and keep providing us with such amazing topics👏
Thanks for the feedback hope u have checked our all playlist and don't miss to share and subscribe the channel
Thanks Man!
Keep sharing and help ne with more subscribers
Is the fair audit% the qa score% or is it the accuracy% that indicates the qa score%? Thank you
Elaborate your query?
Thank you for sharing 👍 , How can we gaze repeat performance of individual person? Please make a video on it .
Use image sclicer, check out our video on dashboard , u will get your answer there: th-cam.com/video/YnBsPbSgR58/w-d-xo.html
Please shaee the video and help m with more viewers
Sir, You should have zoomed the sheet while explaining the process. It's quite difficult for me to understand.
Sure will work on it
Can you please make video on NPS and how to make report on NPS??
Nps : th-cam.com/video/zqm2cZspRZ8/w-d-xo.html
Can you also make a video on how to calculate variance for call calibration
Hi plz find video on call calibration th-cam.com/video/5hRBmWPdAwY/w-d-xo.htmlfeature=shared
Make a video how to make a agent dashboard plz.
Check out the playlist: th-cam.com/play/PLZnXFwmcYXFCGE76PW5k-GY5MruXnstec.html
Hi, please provide the practice excel sheet, it will really be helpful
Sure I will add, kindly keep sharing the video
Helpful 🙏
Thanks & keep sharing videos
Hello sir! Can you give us an updated formula in google sheets it seems that this formula is not working anymore
Which formula?
I figured out sir, i divided it with the number of attributes. Please continue doing this videos and it’s also nice if you can also use google sheets.😊
My upcoming plan is on google sheet, meantime keep sharing videos and help m with more subscribers
Hopefully you can share on how to create interactive dashboard too! Thanksss
Sure will work on it
If m putting Count A in my quality dump then it is showing wrong number
Please elaborate more
Can, you ping m on our insta channel will help you out
Thank you much
Most welcome, plz share the video and help me with more subscribers
How do I get the template to create?
Templete??
@@BPOInterviewTutorials
The excel spreadsheet
Currently I don't have brother 🙂
Watching after 1 year❤
Thanks for your feedback, keep sharing videos
Earlier videos what name pls help me
Check the playlist dear
Sir kindly provide us practice file also please
Sure, please shaew video and help M with more subscribers
This dashboard is not dynamic! As per me there are a lot of opportunities to make it dynamic. Connect with me, if need assistance. Thanks
Thanks for the feedback sir
@@BPOInterviewTutorials use calculated field option in pivot, everything will be dynamic then...
Hey, thanks for the feedback
Its already guided to, everyone
th-cam.com/video/tDOlXyA1lrM/w-d-xo.html
Please explain what does fair audit mean or imply?
*accuracy
Thanks for feedback
Explain your questions in details
Hi sir I need your help for these formula can you share your no
instagram.com/bpo_interview_tutorial?igshid=MzNlNGNkZWQ4Mg== plz, msg us on instagram