The #1 concern you guys didn’t address or show us with your 6 months of use is the coils how dirty was the coils and did you find any lint on the coils ?
You hit all the issues...good and bad, I bought same one about a year ago...I have a cat ..same issue with the drum hair...thankfully I am OCD and I have modified the entire filter system. I added a secondary filter placed on the coil, removed the grate and added a foam filter that's cut perfectly to the coil area that's easily removed to clean like the other....high maintenance, but I don't mind, besides, I also have a separate conventional washer dryer as well for the large and questionable loads
Their refrigerator problems are only with their in-line compressor. The WashCombo does not utilitize their in-line compressor. Before their proprietary in-line compressor issues, their refrigerators were as reliable as any good brand.
It was actually more reliable; before their linear compressor issue (which was due to them moving to offshore manufacturing), even back as far as their Goldstar days, their fridges were the choice of brand for hotels and apartments (where the purchasers were liable for repairs), at least in the USA, after repair rates were looked at.
The only issue I have found with mine so far is that in many of the cycles, the “turbo wash” feature doesn’t fully function because the machine uses so little water that the reservoir empties faster than the water from the clothes can drain back into it. At that point the pump cavitates and the top two jets cease functioning entirely while the lower ones just go down to half their normal output. This tells me that, for their water sensor, the engineers did not properly calculate the slight additional amount of water that needs to be in recirculation for the jets to function properly. I have told LG this and they said they would review it and get back to me. 7 days later they thanked me for my suggestion and said “Your idea regarding a feature that allows you to add more water will be reviewed. We appreciate your continued interest and future suggestions. Thank you.” I am not really looking for their old-school water plus feature. I just want them to tweak the auto water level so that cycles have enough water in recirculation so that the turbo wash jets function properly. I would think they could very easily fix this by just supplying a downloadable fix. It probably only needs an additional 8 to 12 ounces of water. Note that the clothes are still cleaned perfectly. It’s just that the water jets do not function properly due to not having enough water in circulation.
Pop the top and give that screw on the pressure sensor a good crank, crank-and-a-half, clockwise... assuming it's the same as their other FL platform machines, that should be just about the right amount of water to have the sump full all the time, but not so much that you get the burrito-wash effect. lol.
That's a valid concerning, thanks for sharing that with LG! We spoke to them at a recent trade show with concerns of our own and they are intent on updating things as they come up. Thanks for watching!
@@dregenius - Are you serious right now!? I cannot believe that nothing has changed since my mother’s 1962 Kenmore top load washer! I thought you were joking! It worked perfectly after I got the Loctite they used loosened! It required one full turn and a quarter. Someone messed up the factory spec on this. I’m in shock that a washer made in 2024 still uses a simple pressure switch for water level control from the 1950s!! The only difference between the pressure switch in my mother’s 1962 Kenmore and the one in this WashCombo is this is more “plasticky”. Thanks very much! The jets function perfectly now! I love it. I figured water level sensing was entirely electronically controlled in this machine. Wow! What’s old is new again! LOL!
@@Hermetic7 it's not a switch like the old ones, it's actually a digital PWM pressure transducer... The fact it looks similar is because the shape of such a system hasn't changed... But it indeed is quite different from the old top-load clothes-shredder boat anchors. 😂 The screw is just to calibrate the sensor, so that all of the sensors leaving the line read the same PWM duty cycle at a given pressure. But yes I think LG was too conservative on water level on many of the cycles, although I suspect part of it is Americans tendency to use WAY too much detergent (since the old top load laundry-soup machines needed half a gallon to get stuff clean lol), which means more water is tied up in suds, which the pump cant effectively move.
@@dregenius - Ahh! So progress HAS been made! 😂 I hear you on detergent dispensing! I recently saw a woman pour half a bottle of detergent in the dispenser because she thought she was filling the auto-dispense. I wonder how that wash turned out for her? 🤣 As to LG underfilling the machine such that the recirculation pump is constantly cavitating, well it’s no wonder their most replaced part is the pump. Thanks again. I really appreciate your help!
I agree with the comments on the user interface. While it is slick and nice looking, it is slower to use than the app because you are always dialing and selecting. You can do absolutely everything with the interface that you can do with the app, but the app takes much less time and is more efficient and easy to use. I just load up the machine and put in detergent (I use powder as I hate liquid detergent…the whole reason for so much mold with front loaders in the US initially due to liquid detergents not rinsing away cleanly and leaving the residue for mold to eat…along with fabric softener) and then use the app to select everything and remote start it. Works for me. But…a lot of people probably won’t want to use an app to do their laundry.
We were definitely impressed with the app's ease-of-use, but you're right in that a lot of people don't want to use an app to do their laundry. Thanks for watching!
It's not liquid detergents doing it... It's bad laundry habits... some examples: Overstuffing machine... using too much or too little products... Using only cold water...I only do ONE load of whites per week, the rest is colors... and in that load I always put a little chlorine bleach... I know some don't like bleach but that totally sanitizes the machine... and it just takes a little... the dispenser barely even holds any.... and most important is leaving the door slightly open just so it can breathe a little.. My machine is approaching 20 years old... it's a duet front loader... If you looked at it right now, you would be shocked because it still looks new.
Use vinegar in the place of softner. Fabric softner destroys a washer. It will stick to the drum over time. I let a jug sit for one year it’s now like a very thick glue sticky and won’t pour out of the bottle. Thus is the Downey white softner
I love hearing all your suggestions based on your extensive experience - makes me more confident in my purchases as a consumer! I feel like watching this channel gives me superpowers!
@BoulevardHome I have the LG WM6700HBA, which is essentially what this all-in-one combo unit seems to be based off of. What are your concerns about the very tight spaces on the sides of the drum to the side walls of the machine? It seems really tight, using these huge drums. Even the clearance at the side borders at the back... II have noticed on my that if I load my machine "too much", the drum hits (the noisy is unmistakable) the side walls of the machine, when doing normal tumbling motions. It is perfectly level, albeit on a wood floor in a second floor laundry room. It works otherwise fine in the 6 months I have it, after replacing a super noisy GE 650, which was awful and didn't clean. It also manages to spin without committing self-harm... The GE instead....
The whole thing about "don't put in a humid area" I believe has nothing to do with drying or the heat pump, just that it's an expensive appliance with a lot of gadgets in it! lol. Remember the heat pump in a dryer (or these combos) is a closed loop system - they're not using it to absorb heat from the room around them like a heat pump water heater... think of heat pump dryers as a "dehumidifier in a sealed box with your clothes". Air comes from the clothes, moisture condenses out when it hits the evaporator coil (which is cold because heat has been absorbed from it), then the air immediately flows over the condenser coil (which got hot because that's where the heat from making the evap cold came from) so the heat is recovered, then the same air goes back to the clothes. The heat pump is there to keep those two coils, which are right next to each other, at as different a temperature as it can, but the whole loop is effectively sealed and the ambient environment the machine is located in plays little role in the way it works.
@@BoulevardHome thanks! I sell appliances so Ive been working on the best way to describe heat pump drying... Dehumidifier is by far the best way I've found to help customers realize how they work (and that they really do work). A customer might have doubts about how a heat pump can dry something, so I like to compare it to a damp basement - you wouldn't run a bunch of space heaters with the windows open, right? That'd be silly inefficient! You run a dehumidifier, which does a good job at removing moisture without significantly wasting heat. 😜
I have a question, I dont like the filter from the top because its hard to put a table on top but, when you open it up, is it easier to clean the coil from the top than the ones like GE and Samsung?
In my opinion the coil does seem more accessible than it does on the GE combo unit. I actually haven't tested the Samsung yet so I can't speak towards that. Thanks for watching!
We’ll be releasing a follow-up video to this one soon talking about our experience with it. As far as looks, size, and the app goes we like the LG better
Am at the point where you have your filter on top of the machine and can see the side with the seal facing the camera and that the seal at the top is very slightly deformed. I can already tell you mine was the same and you have to hold the filter very upright and insert the two tabs and then move it down into it’s slot. If you do it kind of carelessly, the seal will not seat properly. To resolve the deformity, just hold it in with your finger as you insert it upright and move it down into it’s slot. Not sure I am clear, I’d probably have to demonstrate. But, if that seal is deformed in any way when it is inserted, it is not going to keep all the lint from leaking around it.
I've been having issues with my unit. I had it replaced twice, and the pump replaced on the 3rd unit. There's a design flaw which prevents the unit from draining correctly in the dry cycle. It won't siphon the water out correctly and will back flow back into the unit which then prevents the heat pump from running correctly. I've tested this extensively and you'll see the wattage sit at 50+ watts instead of 400-700 watts. Then randomly you'll also get an error that the drain is clogged, and you need to clean out the pump filter. This problem also causes water to seep into the drum and wet the dried clothes during the fan cycle at the end of the load. This is issue is caused when you have a drain above the height of the unit. Mine is 54" high which in the manual says is within spec but that is not true. If you're experiencing extremely long dry times and wet clothes, these are all symptoms of the pump not correctly draining. It seems you need to be within 34" or less for the unit to drain correctly. When I place the drain hose during the dry cycle in a trash can, the unit dries appropriately and no water seeps into the drum. The heat pump stays on continuously until the fan cycle as well. I'm in the process of trying to resolve this issue with LG. I suspect if this unit had a check valve or backflow preventer, this would not be an issue and the unit would work as intended.
Mine stopped drying properly less than a month after I bought it. Both Best Buy and LG sent technicians out and both said "it's working as it's designed", yet it's still not drying so it's designed not to dry? They're telling me it's working as designed even though it IS NOT working as advertised. It's a washer/dryer that DOES NOT dry. I have another technician coming out next week, I've been going back and forth with LG (liason) all day today.
Okay I tried draining directly into a 27-32 gallon garbage can last night and it worked much much better. I think only two pieces were a little damp so I ran them again with a few already dry items on 'delicates' and they fully dried. I just checked the drain height on my wall and it's 36 inches.
@@NDZ-jf8ur are you using the drain hook or cut your hose length? I would try extending some extra into the drain. might help with siphoning which seems to be a issue with this unit
@josepht1575 I initially tried stuffing the hose deeper into the wall but that didn't help. In fact, when the Best Buy technician showed up he thought that was the problem. I actually thought about cutting the hose because it does seem like it's unnecessary long. For now I put the U shaped bracket (from my old hose) on the end of the hose and have it hooking into the drain, similar to my old setup. I'm going to try it again like this, but I don't expect it to work.
@josepht1575 Okay so we did a load with the hose hooking into the wall drain and it dried the first time, the second time it did not. My guess is it slowly backfills after each load and just gets worse. I told the tech about this over the phone and he said LG may need to do a recall and install a more powerful pump.
To anyone that has this unit. Does yours have a loud buzzing noise (probably from the compressor)that starts at the beginning of the final spin and continues through the dry cycle?
We've noticed this on our unit that we've been using for about 6 months now. Doesn't happen on every cycle and is sometimes louder than others. I think it has to do with the top panel of the washer vibrating because if you apply a tiny amount of pressure to the back right of the top panel the sound dies down.
@BoulevardHome thanks for the reply. Yeah, that's where the compressor is located. Drives me nuts, and no one from LG can tell me if it's normal or not. Don't want to find out one day after the warranty that the compressor is bad.
Also what happened to seeing how it did with all the hair? Felt like you had to cut the video short as I thought we were watching how the inside does against time with hair for 6 months
Sorry for the confusion! This machine is actually brand new and hadn't been used at the time of filming, but we plan on doing follow up videos on how it handles things such as dog hair over time. This video was more about Blake's first impressions as a repair technician. We did do a video testing it out though which shows its performance with dog hair after a couple cycles: th-cam.com/video/TPFLw0PO-s8/w-d-xo.html Thanks for watching!
the point and reason for many ppl buying an all in one is because they don't have space to stack or have two units. there's no point in stacking if you already have two in one.
OK… Let’s install a electronic control board under a giant tank of water… OK… Should be fine 😂 It may look compact, but the installation manual says leave 4 to 5 inches behind it and the clear. This thing is too big… For my money, and I’m about to spend a bunch on this stuff, I’m staying with a conventional LG washer dryer set .
Nothing wrong with sticking with a conventional set! We're excited to see where these types of units go in the future though for sure. Thanks for watching!
I would never recommend an LG combo washer/dryer. I bought mine 2.5 yrs ago. It died this week. However, the LED lights started going out within 6 months of purchase. This progressed to not being able to choose many cycles. Finally, this week, water started leaking into the drum while not in use. I will also say that, even though it has a cycle for bedding, it leaked badly if I ever tried to wash a small blanket.
So sorry to hear about that! Where are you located? This model only just released in the United States where we are located, so I'm curious if we're talking about the same machine. Thanks for watching!
@@BoulevardHome It’s probably a different model. (Model is WM3998HBA.) I’m replacing it with a top loader washing machine and separate dryer. I went with GE because of the awful experience I had with LG. I must’ve watched 7 of your videos last night, so I really appreciate the information. Was going to buy stackable or a stacked unit, but your discussions made me think that wouldn’t be wise (and I’m avoiding LG)
Top loader and GE should be two things that don’t go together. Good luck. They are horrendous. LGs older combo units suck but you’d have been much better off getting a conventional LG unit
What good is a warranty if LG insists "it's working as designed" even though it IS NOT working as advertised? The damn thing DOES NOT dry and they keep telling me "it's working as designed".
Also, not sure how useful the warranty would be if parts are not readily available. It could have a 20 year warranty, but if parts take several month to get it's kind of pointless.
I have always felt softer was bad for the washer but now that you guys mention something about it I'm curious, what is it that's really bad about softener? What little you mentioned was more of a tease to people that didn't see that video 😅
Fabric softner will stick to the drum over time. It clings to it like a glue that’s very heavy sticky. Get a bottle of Downey let it set up for a year open the bottle and you won’t be able to pour it out. It hardens like glue.
There is an extra filter you can get from LG that goes between the lint filter and the coils. LG has a video about it on their USA TH-cam channel th-cam.com/video/wLAUQklHbvM/w-d-xo.html
What about the 6 months worth of DOG HAIR ????? I thought that was the purpose of this video. You guys showed nothing about the Kent getting into the coils either which is the #1 issue with all Combo systems.
Sorry for the confusion! This machine is actually brand new and hadn't been used at the time of filming, but we plan on doing follow up videos on how it handles things such as dog hair over time. This video was more about Blake's first impressions as a repair technician. We did do a video testing it out though which shows its performance with dog hair after a couple cycles: th-cam.com/video/TPFLw0PO-s8/w-d-xo.html Thanks for watching!
I somehow get the feeling that many American appliance influences don't want to promote LG products because LG has better products than the usual brands found in America. That's a shame because you're just letting your egos get in the way of enjoying some really good products that will make a difference in peoples lives.
Nothing like that going on here. We've endorsed plenty of LG products. Blake has consistently rated them as one of his top washing machines. We will continue to review products honestly, and that includes both what we like and some concerns we have.
That is not true at all. Most technicians here are big fans of LG washers dryers. What we don’t like are their fridges. They are built so well yet their damn compressor spoils the whole thing.
I would like to see a paragraph explaining the pros and cons of this washer -dryer combo and not have to listen to a video that runs too slow and too much chit chat
In our experience... Pros: looks nice, cleans well, very quiet, efficient, user friendly app Cons: takes a very long time to dry, gasket gets dirty, lint filter on top could be annoying if you were wanting to place things on top You can watch our full test and review of it (not the teardown) here: th-cam.com/video/TPFLw0PO-s8/w-d-xo.html
The #1 concern you guys didn’t address or show us with your 6 months of use is the coils how dirty was the coils and did you find any lint on the coils ?
After 3 months I have buildup on coils
You hit all the issues...good and bad, I bought same one about a year ago...I have a cat ..same issue with the drum hair...thankfully I am OCD and I have modified the entire filter system. I added a secondary filter placed on the coil, removed the grate and added a foam filter that's cut perfectly to the coil area that's easily removed to clean like the other....high maintenance, but I don't mind, besides, I also have a separate conventional washer dryer as well for the large and questionable loads
We unfortunately bought one, the evaporator gets clogged with lint and takes forever to dry clothes we now have drying racks set up in house
They have filter upgrade for it
I've had mine since 2019 and no problems. I love it.
Umm no. This machine with a heat pump is new to this year. You may have bought the old combo with a water cooled condenser.
Their refrigerator problems are only with their in-line compressor. The WashCombo does not utilitize their in-line compressor. Before their proprietary in-line compressor issues, their refrigerators were as reliable as any good brand.
That's great to hear, thanks for sharing!
It was actually more reliable; before their linear compressor issue (which was due to them moving to offshore manufacturing), even back as far as their Goldstar days, their fridges were the choice of brand for hotels and apartments (where the purchasers were liable for repairs), at least in the USA, after repair rates were looked at.
The only issue I have found with mine so far is that in many of the cycles, the “turbo wash” feature doesn’t fully function because the machine uses so little water that the reservoir empties faster than the water from the clothes can drain back into it. At that point the pump cavitates and the top two jets cease functioning entirely while the lower ones just go down to half their normal output. This tells me that, for their water sensor, the engineers did not properly calculate the slight additional amount of water that needs to be in recirculation for the jets to function properly. I have told LG this and they said they would review it and get back to me. 7 days later they thanked me for my suggestion and said “Your idea regarding a feature that allows you to add more water will be reviewed. We appreciate your continued interest and future suggestions. Thank you.” I am not really looking for their old-school water plus feature. I just want them to tweak the auto water level so that cycles have enough water in recirculation so that the turbo wash jets function properly. I would think they could very easily fix this by just supplying a downloadable fix. It probably only needs an additional 8 to 12 ounces of water. Note that the clothes are still cleaned perfectly. It’s just that the water jets do not function properly due to not having enough water in circulation.
Pop the top and give that screw on the pressure sensor a good crank, crank-and-a-half, clockwise... assuming it's the same as their other FL platform machines, that should be just about the right amount of water to have the sump full all the time, but not so much that you get the burrito-wash effect. lol.
That's a valid concerning, thanks for sharing that with LG! We spoke to them at a recent trade show with concerns of our own and they are intent on updating things as they come up. Thanks for watching!
@@dregenius - Are you serious right now!? I cannot believe that nothing has changed since my mother’s 1962 Kenmore top load washer! I thought you were joking! It worked perfectly after I got the Loctite they used loosened! It required one full turn and a quarter. Someone messed up the factory spec on this. I’m in shock that a washer made in 2024 still uses a simple pressure switch for water level control from the 1950s!! The only difference between the pressure switch in my mother’s 1962 Kenmore and the one in this WashCombo is this is more “plasticky”. Thanks very much! The jets function perfectly now! I love it. I figured water level sensing was entirely electronically controlled in this machine. Wow! What’s old is new again! LOL!
@@Hermetic7 it's not a switch like the old ones, it's actually a digital PWM pressure transducer... The fact it looks similar is because the shape of such a system hasn't changed... But it indeed is quite different from the old top-load clothes-shredder boat anchors. 😂 The screw is just to calibrate the sensor, so that all of the sensors leaving the line read the same PWM duty cycle at a given pressure. But yes I think LG was too conservative on water level on many of the cycles, although I suspect part of it is Americans tendency to use WAY too much detergent (since the old top load laundry-soup machines needed half a gallon to get stuff clean lol), which means more water is tied up in suds, which the pump cant effectively move.
@@dregenius - Ahh! So progress HAS been made! 😂 I hear you on detergent dispensing! I recently saw a woman pour half a bottle of detergent in the dispenser because she thought she was filling the auto-dispense. I wonder how that wash turned out for her? 🤣 As to LG underfilling the machine such that the recirculation pump is constantly cavitating, well it’s no wonder their most replaced part is the pump. Thanks again. I really appreciate your help!
I agree with the comments on the user interface. While it is slick and nice looking, it is slower to use than the app because you are always dialing and selecting. You can do absolutely everything with the interface that you can do with the app, but the app takes much less time and is more efficient and easy to use. I just load up the machine and put in detergent (I use powder as I hate liquid detergent…the whole reason for so much mold with front loaders in the US initially due to liquid detergents not rinsing away cleanly and leaving the residue for mold to eat…along with fabric softener) and then use the app to select everything and remote start it. Works for me. But…a lot of people probably won’t want to use an app to do their laundry.
Use vinegar in place if fabric softner it will wash away any soap and it sanitizes ur clothes
We were definitely impressed with the app's ease-of-use, but you're right in that a lot of people don't want to use an app to do their laundry. Thanks for watching!
It's not liquid detergents doing it... It's bad laundry habits... some examples: Overstuffing machine... using too much or too little products... Using only cold water...I only do ONE load of whites per week, the rest is colors... and in that load I always put a little chlorine bleach... I know some don't like bleach but that totally sanitizes the machine... and it just takes a little... the dispenser barely even holds any.... and most important is leaving the door slightly open just so it can breathe a little.. My machine is approaching 20 years old... it's a duet front loader... If you looked at it right now, you would be shocked because it still looks new.
In Australia they are stackable with the filter not located on the top. 2 year warranty
Yeah but the Australian units/any unit outside of North America is ridiculously small. Compared to the average units in the states
@@Ikey04-ge9gyTo us the American units seem ridiculously large haha
Bought 2 new April 2024....drain pump failed..glad for extd warranty
Had clothes not drying well, then soaked. Pump toast
Use vinegar in the place of softner. Fabric softner destroys a washer. It will stick to the drum over time. I let a jug sit for one year it’s now like a very thick glue sticky and won’t pour out of the bottle. Thus is the Downey white softner
I used vinegar in my old top washer but not sure about front loads like this, I hear it eats away at the rubber in the inside.
Using a bicarbonate of soda tablet with your washing helps eliminate calcium build up in your washing machine which means it will last longer
I love hearing all your suggestions based on your extensive experience - makes me more confident in my purchases as a consumer! I feel like watching this channel gives me superpowers!
@BoulevardHome I have the LG WM6700HBA, which is essentially what this all-in-one combo unit seems to be based off of. What are your concerns about the very tight spaces on the sides of the drum to the side walls of the machine? It seems really tight, using these huge drums. Even the clearance at the side borders at the back...
II have noticed on my that if I load my machine "too much", the drum hits (the noisy is unmistakable) the side walls of the machine, when doing normal tumbling motions. It is perfectly level, albeit on a wood floor in a second floor laundry room. It works otherwise fine in the 6 months I have it, after replacing a super noisy GE 650, which was awful and didn't clean. It also manages to spin without committing self-harm... The GE instead....
The whole thing about "don't put in a humid area" I believe has nothing to do with drying or the heat pump, just that it's an expensive appliance with a lot of gadgets in it! lol. Remember the heat pump in a dryer (or these combos) is a closed loop system - they're not using it to absorb heat from the room around them like a heat pump water heater... think of heat pump dryers as a "dehumidifier in a sealed box with your clothes". Air comes from the clothes, moisture condenses out when it hits the evaporator coil (which is cold because heat has been absorbed from it), then the air immediately flows over the condenser coil (which got hot because that's where the heat from making the evap cold came from) so the heat is recovered, then the same air goes back to the clothes. The heat pump is there to keep those two coils, which are right next to each other, at as different a temperature as it can, but the whole loop is effectively sealed and the ambient environment the machine is located in plays little role in the way it works.
Excellent description, thanks for sharing that!
@@BoulevardHome thanks! I sell appliances so Ive been working on the best way to describe heat pump drying... Dehumidifier is by far the best way I've found to help customers realize how they work (and that they really do work). A customer might have doubts about how a heat pump can dry something, so I like to compare it to a damp basement - you wouldn't run a bunch of space heaters with the windows open, right? That'd be silly inefficient! You run a dehumidifier, which does a good job at removing moisture without significantly wasting heat. 😜
@@dregenius the last line just made it even clearer for me, thanks :D
I have a question, I dont like the filter from the top because its hard to put a table on top but, when you open it up, is it easier to clean the coil from the top than the ones like GE and Samsung?
In my opinion the coil does seem more accessible than it does on the GE combo unit. I actually haven't tested the Samsung yet so I can't speak towards that. Thanks for watching!
Do you prefer this over the GE combo?
We’ll be releasing a follow-up video to this one soon talking about our experience with it. As far as looks, size, and the app goes we like the LG better
@@BoulevardHome ordering the LG now. It will be going into my rental unit to replace the GE combo
follow up video please 🙏, soon picking between the LG and GE
Am at the point where you have your filter on top of the machine and can see the side with the seal facing the camera and that the seal at the top is very slightly deformed. I can already tell you mine was the same and you have to hold the filter very upright and insert the two tabs and then move it down into it’s slot. If you do it kind of carelessly, the seal will not seat properly. To resolve the deformity, just hold it in with your finger as you insert it upright and move it down into it’s slot. Not sure I am clear, I’d probably have to demonstrate. But, if that seal is deformed in any way when it is inserted, it is not going to keep all the lint from leaking around it.
That's good information to know, thanks for sharing!
I've been having issues with my unit.
I had it replaced twice, and the pump replaced on the 3rd unit. There's a design flaw which prevents the unit from draining correctly in the dry cycle. It won't siphon the water out correctly and will back flow back into the unit which then prevents the heat pump from running correctly. I've tested this extensively and you'll see the wattage sit at 50+ watts instead of 400-700 watts. Then randomly you'll also get an error that the drain is clogged, and you need to clean out the pump filter.
This problem also causes water to seep into the drum and wet the dried clothes during the fan cycle at the end of the load. This is issue is caused when you have a drain above the height of the unit. Mine is 54" high which in the manual says is within spec but that is not true. If you're experiencing extremely long dry times and wet clothes, these are all symptoms of the pump not correctly draining. It seems you need to be within 34" or less for the unit to drain correctly.
When I place the drain hose during the dry cycle in a trash can, the unit dries appropriately and no water seeps into the drum. The heat pump stays on continuously until the fan cycle as well.
I'm in the process of trying to resolve this issue with LG. I suspect if this unit had a check valve or backflow preventer, this would not be an issue and the unit would work as intended.
Mine stopped drying properly less than a month after I bought it. Both Best Buy and LG sent technicians out and both said "it's working as it's designed", yet it's still not drying so it's designed not to dry?
They're telling me it's working as designed even though it IS NOT working as advertised. It's a washer/dryer that DOES NOT dry. I have another technician coming out next week, I've been going back and forth with LG (liason) all day today.
Okay I tried draining directly into a 27-32 gallon garbage can last night and it worked much much better. I think only two pieces were a little damp so I ran them again with a few already dry items on 'delicates' and they fully dried. I just checked the drain height on my wall and it's 36 inches.
@@NDZ-jf8ur are you using the drain hook or cut your hose length? I would try extending some extra into the drain. might help with siphoning which seems to be a issue with this unit
@josepht1575 I initially tried stuffing the hose deeper into the wall but that didn't help. In fact, when the Best Buy technician showed up he thought that was the problem. I actually thought about cutting the hose because it does seem like it's unnecessary long. For now I put the U shaped bracket (from my old hose) on the end of the hose and have it hooking into the drain, similar to my old setup. I'm going to try it again like this, but I don't expect it to work.
@josepht1575 Okay so we did a load with the hose hooking into the wall drain and it dried the first time, the second time it did not. My guess is it slowly backfills after each load and just gets worse. I told the tech about this over the phone and he said LG may need to do a recall and install a more powerful pump.
To anyone that has this unit. Does yours have a loud buzzing noise (probably from the compressor)that starts at the beginning of the final spin and continues through the dry cycle?
We've noticed this on our unit that we've been using for about 6 months now. Doesn't happen on every cycle and is sometimes louder than others. I think it has to do with the top panel of the washer vibrating because if you apply a tiny amount of pressure to the back right of the top panel the sound dies down.
@BoulevardHome thanks for the reply. Yeah, that's where the compressor is located. Drives me nuts, and no one from LG can tell me if it's normal or not. Don't want to find out one day after the warranty that the compressor is bad.
Also what happened to seeing how it did with all the hair? Felt like you had to cut the video short as I thought we were watching how the inside does against time with hair for 6 months
Sorry for the confusion! This machine is actually brand new and hadn't been used at the time of filming, but we plan on doing follow up videos on how it handles things such as dog hair over time. This video was more about Blake's first impressions as a repair technician. We did do a video testing it out though which shows its performance with dog hair after a couple cycles: th-cam.com/video/TPFLw0PO-s8/w-d-xo.html
Thanks for watching!
the point and reason for many ppl buying an all in one is because they don't have space to stack or have two units. there's no point in stacking if you already have two in one.
OK… Let’s install a electronic control board under a giant tank of water… OK… Should be fine 😂
It may look compact, but the installation manual says leave 4 to 5 inches behind it and the clear. This thing is too big…
For my money, and I’m about to spend a bunch on this stuff, I’m staying with a conventional LG washer dryer set .
Nothing wrong with sticking with a conventional set! We're excited to see where these types of units go in the future though for sure. Thanks for watching!
@@BoulevardHome why does it need 4 to 5 inches behind it, does the GE need this also?
It’s very common for washers to have the motor controller or inverter on the bottom under the drum😅
I bought 2 of them
Great units - very quiet
@@BoulevardHome Can you please share if the 33.13 inches of depth include the protruding metal cover of the motor in the back?
I would never recommend an LG combo washer/dryer. I bought mine 2.5 yrs ago. It died this week. However, the LED lights started going out within 6 months of purchase. This progressed to not being able to choose many cycles. Finally, this week, water started leaking into the drum while not in use. I will also say that, even though it has a cycle for bedding, it leaked badly if I ever tried to wash a small blanket.
So sorry to hear about that! Where are you located? This model only just released in the United States where we are located, so I'm curious if we're talking about the same machine. Thanks for watching!
@@BoulevardHome It’s probably a different model. (Model is WM3998HBA.) I’m replacing it with a top loader washing machine and separate dryer. I went with GE because of the awful experience I had with LG. I must’ve watched 7 of your videos last night, so I really appreciate the information. Was going to buy stackable or a stacked unit, but your discussions made me think that wouldn’t be wise (and I’m avoiding LG)
Top loader and GE should be two things that don’t go together. Good luck. They are horrendous. LGs older combo units suck but you’d have been much better off getting a conventional LG unit
What good is a warranty if LG insists "it's working as designed" even though it IS NOT working as advertised? The damn thing DOES NOT dry and they keep telling me "it's working as designed".
Where is it stored?
@@Ikey04-ge9gy The machine is in my laundry room inside my house.
Don't think I could buy one if one of the main parts of it is $800 to replace. Maybe if it was fully warrantied to 10 years.
Also, not sure how useful the warranty would be if parts are not readily available. It could have a 20 year warranty, but if parts take several month to get it's kind of pointless.
I watch you from saudi Arabia ❤❤❤
I have always felt softer was bad for the washer but now that you guys mention something about it I'm curious, what is it that's really bad about softener? What little you mentioned was more of a tease to people that didn't see that video 😅
Fabric softner will stick to the drum over time. It clings to it like a glue that’s very heavy sticky. Get a bottle of Downey let it set up for a year open the bottle and you won’t be able to pour it out. It hardens like glue.
Of course! Here's a video where we talk all about it: th-cam.com/video/8Y3RpTEfH0M/w-d-xo.html
Thanks for watching!
@@BoulevardHome is vinegar safe in place of fabric softner?
Not only softener, liquid detergent and especially pods are horrible as well. Powder and hot washes keep the machine clean
@@MieleW2573 you can't use powder with new machines, can you?
There is an extra filter you can get from LG that goes between the lint filter and the coils. LG has a video about it on their USA TH-cam channel
th-cam.com/video/wLAUQklHbvM/w-d-xo.html
Replace current setup
What about the 6 months worth of DOG HAIR ????? I thought that was the purpose of this video. You guys showed nothing about the Kent getting into the coils either which is the #1 issue with all Combo systems.
Sorry for the confusion! This machine is actually brand new and hadn't been used at the time of filming, but we plan on doing follow up videos on how it handles things such as dog hair over time. This video was more about Blake's first impressions as a repair technician. We did do a video testing it out though which shows its performance with dog hair after a couple cycles: th-cam.com/video/TPFLw0PO-s8/w-d-xo.html
Thanks for watching!
@@BoulevardHome Do you have an update video? Now that we're 6 months out from recording this, I'm so curious to hear how it has held up.
I somehow get the feeling that many American appliance influences don't want to promote LG products because LG has better products than the usual brands found in America. That's a shame because you're just letting your egos get in the way of enjoying some really good products that will make a difference in peoples lives.
Nothing like that going on here. We've endorsed plenty of LG products. Blake has consistently rated them as one of his top washing machines. We will continue to review products honestly, and that includes both what we like and some concerns we have.
That is not true at all. Most technicians here are big fans of LG washers dryers. What we don’t like are their fridges. They are built so well yet their damn compressor spoils the whole thing.
I would like to see a paragraph explaining the pros and cons of this washer -dryer combo and not have to listen to a video that runs too slow and too much chit chat
In our experience...
Pros: looks nice, cleans well, very quiet, efficient, user friendly app
Cons: takes a very long time to dry, gasket gets dirty, lint filter on top could be annoying if you were wanting to place things on top
You can watch our full test and review of it (not the teardown) here: th-cam.com/video/TPFLw0PO-s8/w-d-xo.html
Yeah I’ll take my 97’ series 80 direct drive all day over these “aesthetics”
Sell the old ones and bank the $$$.