I love customer interactions like this where your professionalism and customer care is just so pure that even the most disgruntled customer ends up satisfied and feels guilty and apologises for the behaviour and both customer and professional shake hands and smile
the customer should not have acted like an entitled brat. it was the customers fault it broke and he was getting a repair. o no i cat play my game for 2 weeks boo ho grow up
Itd very frustrating as someone who doesnt know anything about computers when your computer just gives out and seeing as pcs arent cheap it makes you feel a bit cheated, all you wanna do is play video games and relax and not have to worry about sending it to a shop for days to be updated and/or fixed, tho it gets easier to deal with once you take the time to learn and understand the machine and get comfortable around it
@@elijahstinnett2429 what gets me is people entitlement. It doesn't matter if you purchased a $500 PC or $5,000 PC. At the end of the day you don't know squat about how any of it works and you're in no position to be making demands of anybody. I look at it the same way I look at vehicle repair. If after you've been driving a vehicle for 100,000 miles your transmission goes out, you don't see anybody screaming at the manufacturer like they had something to do with it. Even if you only had driven it for 30,000, you're still going to contact the dealer, and the dealer is going to contact the manufacturer for a replacement under warranty. It's a process that most definitely isn't instant. And the dealership would handle at the same way this gentleman did, provide you with a loaner that will hold you over until the process is complete. Theres nothing to feel cheated about. Just entitlement.
@@chrisbruchak4519 that is not a good analogy. If your car breaks after that distance it’s expected. Cars have a lot of moving parts that need maintenance and wear outs A high end GPU in a high end system is not expected to die like this at all. That’s not how GPUs should behave. Typically they’ll last for years and years. My GPU is about 6 years old now. If it died maybe I’d understand that. Getting upset because an expensive part dies on you is not entitlement in the slightest
@@rorymax ????? Gpu died because of the game its all user fault, if i drive my car in a wall and go complain because no one told me to not drive into walls and demand a refund is that ok ??
@@randomchannel9331 Not without some sort of elevated access via Windows UAC which would have a panic attack (uac would be red and have a scary warning message) considering the application is asking to flash firmware on the system with a certificate not signed with the same certificate thats on the hardware to prove authenticity.
@@M2356UNo it was actually New World and it Mainly Affected the RTX 3000 Series Cards they actually Capped the FPS at the Menu as a Precaution but most people Noticed Multiple Usage Spikes while in the Settings Menu and then the GPU got Bricked
@@kodaleeallen1005 Every online game already needs Elevated Access, gamers wouldn't think twice about that. and no a UAC prompt is NOT a scary red warning, it'd be the same one you always see.
@@fonkengsaliki3015 it still shouldn't happen though. The video card should protect itself. Especially from software alone. It's the main reason Nvidia took away voltage controls.
@richardcsandberg I was just pointing out that since 3090s were the only gpus getting bricked by new world, it was probably something else that caused the gpu to brick
Tbh in the pre-built industry one of the big reasons why so many companies fail, is because the lack of returning customers. Most buy their pc and then they're done, usually they'll upgrade themselves or take it to a local shop, the next pc they might have a crack at building themselves. The big incentive to satisfy customers in the pre-built market isn't to get them to come back, it's to get them to spread the word that you're a good company so others will use you.
Indeed. It's honestly not very difficult to coo an otherwise unruly or upset customer. Some do it because they want to get a rise, others want to feel like the most important person in the world, the goal is just doing your job in a courteous manner and not stand for shenanigans.
To be fair you can't expect the average customer to know that a game could brick his hardware. Solid of you to do right by him and for him to appreciate it.
Right, who even thinks about that when they buy a game. I've been a PC gamer for over 2 decades now and never once had it crossed my mind to look online to see if a game would brick my components.
It’s quite unfortunate how certain people become extremely disrespectful when they don’t immediately get their way; then proceed to apologize profusely when they receive what they want.
@@Redjfish I don’t see the gap that you’re mentioning, and there’s also almost little to no way that the cpu bracket could’ve fully closed without having some strong retention due to the CPU’s weird positioning that you’ve observed.
@@Redjfish I build the exact same system for myself yesterday and can tell you that you won't be able to close down the Socket CPU holder if the processor doesn't fit. Especially with ryzen and amd motherboards.
Just a friendly heads up you shouldn't put the motherboard on top of the antistatic bag. The bag works by discharging and static build up through the conductive layer on the outside of the bag, keeping the inside save. Cardboard is pretty anti static so you can just put it on the box or if you want to be extra safe you can use the antistatic just turn it inside out first.
It is really frustrating when new games break your hardware because of design flaws. I remember when StarCraft2 came out, the main menu tried to crank up the FPS to ridiculous levels. My favorite CyberCafe that rented time on desktops had design their own patch that locked the main menu at 60FPS to avoid burning out the hardware.
Very scary when your very very expensive GPU dies on you. These things should have 5 years warranty because the price they're charging for it is too high.
Good customer service man you know how gamers can get about their pcs glad you stuck with him and let him vent. His anger was definitely misdirected towards you instead of the game production studio.
You should not place hardware on top of antistatic bags as the outside is made of conductive material on the outside and can damage components. Also that cpu was not fully slotted in the socket.
@@Flygsand Thats not how conductivity works. If that were the case we would not have to worry about static at all while building a pc because all of the components are unpowered. It is not very likely for the bag to kill the component but if you are building a large volume of Pcs and selling them you should follow best practices, and there is no reason to risk damaging components by making this simple mistake.
I own the same motherboard (micro ATX) with an AMD Ryzen 9 5900X 12-core (with some oldskool Arctic Silver 5 grease), 32GB RAM, an MSI RTX 4070 Ti Ventus 2X and a 700W oldskool Antec PSU in a sleeper case (HP Prodesk 400 G3 micro tower). The case weights 4 times more and lays down flat. There is no more room in the HP case. Gaming on 4K @ 60Hz is dope. Gaming on 1080P @ 120Hz is also dope. (on a 65 inch TV in my living room). The CPU and GPU stay cool @ full load. Max. temp CPU on hot days = 67°C Max. temp GPU on hot days = 73°C I'm happy with my pc 👍 I built this pc 3 years ago.
@@supervidak64I found out by simply checking TH-cam. If your GPU was fine and then died after playing a new game then you would have the common sense to do some research.
He was sold a faulty GPU, people believe that a game can brick your card is just flat out wrong.. EVGA in this instance said they hade a faulty batch and if you check the forums other games was doing it aswell.
Screw that, that was out of your control on the way he was treating you. Shit happens, don’t take it out on someone. I hope you don’t get more people like them coming in
It happens. Working in a bicycle shop, we had a LOT of customers getting angry in the past few years, because things just weren't in stock. We currently get stuff delivered, which we ordered in 2020. People get upset in the heat of the moment, but most of them will apologize down the road. We get it, we're just as frustrated with the situation. Those who don't apologize just try to get you to jump through hoops. They're the ones who won't get any service anymore.
@@noneofyourbusiness4294 Yea absolutely. I deal with these people all the time when doing helpdesk tasks inbetween projects. I work for a MSP so when Microsoft goofs something up we get the blame lol. It happens. It is great to learn though as customer service and not taking it personal is one of the best life lessons you can learn.
Currently working at an Airlines that probably is popular with americans, but the amount of people who would contact to our chat support and request to personally call them using my personal phone and get furious when I say that I do not have a process for that is ungodly plenty and before anyone would say "well why don't contact them?" well because the reason is firstly it's not in my job description to call anyone and second most important is that I'm not even working domestically in US. P.S I'm not even including the times where passengers would cry because their flight was delayed or canceled due to bad weather where any airlines does not have any fcking control.
The whole story of New world still makes me chuckle sometimes. While sure, there should have been something in place for the game's menu to not just max up FPS. That was a huge fault on Nvidia's part for not having some kind of Limiter, cap, Failsafe etc to stop the cards from working so hard they'd literally destroy themselves
I hate people who aren't tech people. They've got that mind-set of once you touch it it's your problem. "Remember when you updated my chrome? Well it caused my display to start not working 5 months later" it's so fucking annoying
2 of my EVGA 3080 fans just broke after Diablo 4 (which some people's 3080s/TI's were completely frying in the game for some unknown reason during cutscenes) and I get the guys frustration. Having anything break on you that you had no control over and are forced to be out of a card for a week or 2 (or 3) is annoying as hell...but at least you gave him a loaner which definitely is great customer service.
For anyone that is still talking about games breaking cards, it has been confirmed by the manufacturers that it was a hardware issue. And it just happened with Diablo4 beta and gigabyte cards again. Games cannot break your system. PERIOD. The cards needs to have a defect in the first place to brick with what is basically a stresstest.
As someone who’s frustration comes at times it seems the person thinks it’s directed at them when it’s not. This person might’ve been upset that THEY sent you a faulty one, and then you put it in. It’s not your fault, he could be upset at them for wasting his (and your time) installing it, just to have to get a new one. One that stops him from playing the game he got it for
In June, I plan to build a PC with similar specs to this one. The CPU and GPU are the same that I plan on using, but the RAM, motherboard and (maybe) the SSD are all different. Nice customer service, by the way.
I'd recommend you get a cheaper cpu and motherboard and spend that money on something like 3060ti if you can get one for a good price as there like 70% as good as a 2060
@@vrboi6920 Sorry if this makes me seem a bit stubborn. I'm getting a $170 motherboard with all the bells and whistles I need, and I have found some nice deals on some RTX 3070 GPUs (I found them just a few hours ago), but since I am building it in June, I will have to see if I have enough money to buy one, otherwise I will be sure to consider your suggestions. So, what are your suggestions? Thanks for the advice.
It doesn't really make you sound stubborn as you said yourself that it has what you need my main concern was the original gpu but you found a 3070 which is really good. All I'd say is get higher frequency ram e.g. 3200mhz to 3600mhz as ryzen loves fast memory but only if you have the leftover budget as its only a small difference.
I capped my fps at my monitor refresh rate. It nolonger experiences the over production of FPS during video game menus. If you experience your graphics card trying to take off into space, I recommend limiting fps in nvidia or amd software. Ingame fps limits don't limit menu fps.
I kinda knew why he was mad but respect for you for helping him get a new one for free. Most of people would just say "yeah, its broken. Buy a new one"
povo sem carater, ficou bravinho por motivos dele e ainda tem a audacia de falar q eles venderam um gpu mal kkkkkkkkkk e de fude mesmo neh, o atendente esta de parabens, muito bom a atitude dele. hats off to you sir..
That is amazing customer service. I never got the loaned GPU. I had to sit on a shitty laptop and play Raft for 2 weeks while the laptop was buzzing like a helicopter. I wish my computer store did this.
There is no need to get mad about this stuff. Regardless of how much of an inconvenience it may be, just being kind can easily be enough to have customer service go the extra mile without you even asking them to. When you are kind and CS is just too rigid and inconsiderate, THEN you can get angry.
I just want to say good job, I had issues with my first bought GPU ever - 3070 from ASUS, the first one was a horror story (1 year) I had to travel to the PC store and bring the PC, because where I live it is around 200 km from my city (where I live I don't trust sending such expensive items). Had to travel more than 6 or 7 times and every time they were returning the PC saying it works with them while at home I was getting artifacts, driver crashes, no forum or online assistance helped, the card was even sent to an official repair store of Asus, they returned it a month later and didn't work again :). After 1 year of frustration, I just paid extra so they can sell me a new one (that happened whenever the 30 series came out and the prices started going up)
@@gelotine6475 No it wasnt only EVGA 3090, other brand got issues too EVGA were the first to come out with "maybe it's that", but the problem wasnt that. Even JayTwoCents made a video confirming it. Stop spreading misinformation saying "it's just the 3090"
It wasn't nice of him. It was expected, and warranted. This is like thanking a shoplifter for only stealing one item, and not two. Apologism is one of the reasons why society is broken.
@@k2ngcorn They dont, usually AIO's come with them and it doesnt seem like that fan had a plastic cover on the contact side of it so it doesnt seem they added thermal paste
Good on you for having amazing customer service. That's always your most valuable asset and will pay off more than anything else you could possibly invest in.
Dude do not put the motherboard on the anti static bag. Most likely won't do anything but the whole point of those bags is to gather any static on the outside and stopping it get to the board. By putting the board on the bag you could be introducing it to static built up on the bag.
I feel bad for both parties in these situations. I understand the frustration of your PC breaking down on you, as components can be quite expensive and repairs can take time (even worse when warranty has expired), but sometimes it's nobody's fault. Hardware can come out of the factory with issues that only trigger under certain conditions you were simply unlucky to end up with such an example. Besides, a reputable store has no interest in selling broken components because it hurts their image, and I'm pretty sure people who make a living selling and repairing PCs can empathize with these situations. Plus the stress of thinking they might have done something wrong, when it wasn't actually their fault. The important thing is to remain calm and avoid pointing fingers without concrete proof.
good story, but something I noticed is they put the cpu cooler on with no thermal paste, also I'm pretty sure they didn't remove the protective label on the copper plate, sorry for pointing that out.
i wouldnt doubt that man knew bout the 30 series n new world shit happening, bro went manchild on u, U handled it like a Pro. number one reason i wont be chasing this industry anymore is these kinds of customers no matter what they think its your fault n try to leverage u at any point they see fit. i definitely wouldve showed him how it was the games fault 1st too
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Can u please give me a 500$ pc please am also sub
I love customer interactions like this where your professionalism and customer care is just so pure that even the most disgruntled customer ends up satisfied and feels guilty and apologises for the behaviour and both customer and professional shake hands and smile
That’s great customer service!
I agree
Wouldve been better to get a loaner card that was at least equal to the card he had. A 2060 is a major downgrade.
@@JamilThePimpLol it wasnt even their fault
@@enter_text_now_here honestly I really doubt any of these stories are real
No. It was not the business owners fault
I'm glad that the customer apologized after he cooled off. It's nobody's fault.
the customer should not have acted like an entitled brat. it was the customers fault it broke and he was getting a repair. o no i cat play my game for 2 weeks boo ho grow up
oops looks like a comment got censored!
its the game dev's fault
@@cnm7558fr how are you gonna release a game that literally bricks a 300-2000 dollar device
nobody's fault my ass i gone off win the game done that to me and refunded the fuck out off it
I would have shown him the issues online and the game caused it. Then tell him you will get a hold of the manufacture. Been there and done that.
Itd very frustrating as someone who doesnt know anything about computers when your computer just gives out and seeing as pcs arent cheap it makes you feel a bit cheated, all you wanna do is play video games and relax and not have to worry about sending it to a shop for days to be updated and/or fixed, tho it gets easier to deal with once you take the time to learn and understand the machine and get comfortable around it
@@elijahstinnett2429 what gets me is people entitlement. It doesn't matter if you purchased a $500 PC or $5,000 PC. At the end of the day you don't know squat about how any of it works and you're in no position to be making demands of anybody. I look at it the same way I look at vehicle repair. If after you've been driving a vehicle for 100,000 miles your transmission goes out, you don't see anybody screaming at the manufacturer like they had something to do with it. Even if you only had driven it for 30,000, you're still going to contact the dealer, and the dealer is going to contact the manufacturer for a replacement under warranty. It's a process that most definitely isn't instant. And the dealership would handle at the same way this gentleman did, provide you with a loaner that will hold you over until the process is complete. Theres nothing to feel cheated about. Just entitlement.
yeah you wouldn't survive having a custom PC business
@@chrisbruchak4519 that is not a good analogy. If your car breaks after that distance it’s expected. Cars have a lot of moving parts that need maintenance and wear outs A high end GPU in a high end system is not expected to die like this at all. That’s not how GPUs should behave. Typically they’ll last for years and years. My GPU is about 6 years old now. If it died maybe I’d understand that. Getting upset because an expensive part dies on you is not entitlement in the slightest
@@rorymax ????? Gpu died because of the game its all user fault, if i drive my car in a wall and go complain because no one told me to not drive into walls and demand a refund is that ok ??
That game company has a lawsuit on its way
Nonsense. It’s impossible for a game to damage a GPU.
The bricked GPU was caused by a manufacturing issue, which the manufacturers confirmed.
@@M2356U I mean it is *possible* for it to happen. But it would need to be intentional. You could flash a bad vbios from windows depending on the gpu
@@randomchannel9331 Not without some sort of elevated access via Windows UAC which would have a panic attack (uac would be red and have a scary warning message) considering the application is asking to flash firmware on the system with a certificate not signed with the same certificate thats on the hardware to prove authenticity.
@@M2356UNo it was actually New World and it Mainly Affected the RTX 3000 Series Cards they actually Capped the FPS at the Menu as a Precaution but most people Noticed Multiple Usage Spikes while in the Settings Menu and then the GPU got Bricked
@@kodaleeallen1005 Every online game already needs Elevated Access, gamers wouldn't think twice about that. and no a UAC prompt is NOT a scary red warning, it'd be the same one you always see.
A game shouldn't be able to break a GPU...
because it cant
New world was bricking 3090s not 3080s
@@fonkengsaliki3015 it still shouldn't happen though. The video card should protect itself. Especially from software alone. It's the main reason Nvidia took away voltage controls.
@richardcsandberg I was just pointing out that since 3090s were the only gpus getting bricked by new world, it was probably something else that caused the gpu to brick
@@SamukaNGL Except it did, you dunce.
It's nice of you man , you do treat customers like a king , on an entirely new level
these stories on this guy's channel are all fake. the game in question burned out 3090's not 3080s
@@LiquidSnakeSSJ4 quite possible
He's just making up dumb stories lol
9 y.o ryan on his way to his brothers computer to install newworld 💀💀
Good on the customer for acknowledging that he was wrong for getting mad.
I wouldn’t say he was wrong for being mad. Not right but not wrong
@@James-rc6qq just getting mad at the wrong person.
@@TheEatonsShow probably
@@James-rc6qq certainly*
Y’all guys are awesome keep it up
DO NOT contact that number
This is a textbook example of how to do great costumer service.
You turned an angry costumer to one that will come back, that takes skill!
Tbh in the pre-built industry one of the big reasons why so many companies fail, is because the lack of returning customers. Most buy their pc and then they're done, usually they'll upgrade themselves or take it to a local shop, the next pc they might have a crack at building themselves.
The big incentive to satisfy customers in the pre-built market isn't to get them to come back, it's to get them to spread the word that you're a good company so others will use you.
nah , this is probably just a video to get views , also , the game doesnt break gpus , bad gigabyte models die out
Indeed. It's honestly not very difficult to coo an otherwise unruly or upset customer. Some do it because they want to get a rise, others want to feel like the most important person in the world, the goal is just doing your job in a courteous manner and not stand for shenanigans.
Anyone else notice he didn’t even put thermal paste before adding the heat sink?
I kniw
the included had a thermal paste already
Anyone noticed, he didn't install CPU all the way in? 😅
I think stock coolers come with paste applied already at the bottom
To be fair you can't expect the average customer to know that a game could brick his hardware. Solid of you to do right by him and for him to appreciate it.
Right, who even thinks about that when they buy a game. I've been a PC gamer for over 2 decades now and never once had it crossed my mind to look online to see if a game would brick my components.
While the game did break them it wasn't actually the games fault as such. The cards had a fault with them that allowed this to happen.
Giving customer a temporary part while you are waiting on manufacturer is the best practice there is.
It’s quite unfortunate how certain people become extremely disrespectful when they don’t immediately get their way; then proceed to apologize profusely when they receive what they want.
some don't even apologize at all.
TBH i think the buyer isnt a bad person.
Anyone will have a mental breakdown if their expensive gpu dies because of a stupid game
Antistatic bags only insulate from the inside. If you put anything on the outside, you can create static.
i think he's using them to not put the motherboard on the table or the box itself
@@MarcMas07 The bag has conductive traces on the outside, he would be much better off putting it on the box, cardboard has a lower conductivity.
Please stop and re-seat that CPU!
Edit: The pain of watching the cpu cooler go onto the crooked cpu 🥲
We clearly aint watchin the same video u trippin
@@ChoofedDogg Go back n look at the gap between the cpu and the socket. One side is sticking up n the other is down.
Lol 😂, you must have ocd plus edition cause even my friend who has it bad didn't notice, but he does now and he's dieing 😭
@@Redjfish I don’t see the gap that you’re mentioning, and there’s also almost little to no way that the cpu bracket could’ve fully closed without having some strong retention due to the CPU’s weird positioning that you’ve observed.
@@Redjfish I build the exact same system for myself yesterday and can tell you that you won't be able to close down the Socket CPU holder if the processor doesn't fit.
Especially with ryzen and amd motherboards.
Just a friendly heads up you shouldn't put the motherboard on top of the antistatic bag. The bag works by discharging and static build up through the conductive layer on the outside of the bag, keeping the inside save. Cardboard is pretty anti static so you can just put it on the box or if you want to be extra safe you can use the antistatic just turn it inside out first.
Is this true? I feel like everyone does this though?
As long as the MB isn't powered on it'll be fine lol
It is really frustrating when new games break your hardware because of design flaws. I remember when StarCraft2 came out, the main menu tried to crank up the FPS to ridiculous levels.
My favorite CyberCafe that rented time on desktops had design their own patch that locked the main menu at 60FPS to avoid burning out the hardware.
Getting angry as a customer is never a good look. Companies generally want you to be a satisfied customer, their reputation is very important to them.
yeah, apologising isn't nice, it's what should be done when you are an ass. Being nice is not flipping out in the first place.
Yea a guy getting mad because his expensive thing breaks because he was using it how it's supposed to work is 100% crazy
Never heard of a loaner card but that needs to be more common
Been there with clients. It's not very often they apologize but the ones who do just get caught up in the heat of the moment.
I was really surprised to hear about such great customer service. Then I read the usertag
Very scary when your very very expensive GPU dies on you. These things should have 5 years warranty because the price they're charging for it is too high.
That game should also be sued!
don’t put electronics on the outside of esd bags tho, they can have a lot of static buildup on the outside
Customer service workers like yourself are a God send. Thank you.
Keep up the good work
I deal with customers around the clock. Thank God for remote software and parsec.
Based on these shorts there’s no way y’all turn a profit 😭
I can relate to that, playing games every single day and then suddenly not playing for 3 entire weeks is like a nightmare.
Why do I get the feeling A lot of these situations are just not real lol
Bc no one is a real situation
Good customer service man you know how gamers can get about their pcs glad you stuck with him and let him vent. His anger was definitely misdirected towards you instead of the game production studio.
You should not place hardware on top of antistatic bags as the outside is made of conductive material on the outside and can damage components. Also that cpu was not fully slotted in the socket.
Yeah it even says so on the bag ITSELF.
@@PuddingXXL I’ve ran boards on bags, boxes and even carpet. Ain’t nothing
Placing unpowered components on them, like in this video, is fine.
@@Flygsand Thats not how conductivity works. If that were the case we would not have to worry about static at all while building a pc because all of the components are unpowered. It is not very likely for the bag to kill the component but if you are building a large volume of Pcs and selling them you should follow best practices, and there is no reason to risk damaging components by making this simple mistake.
@@jsnake6600 These bags are not only conductive on the outside, but similarly on the inside as well. Does this risk damaging the components as well?
The way that customer reacted is absolutey unacceptable . You went above and beyond and hopefully you charged for the inconvenience and frustration.
wow just wow. kudos to this company. SUPER GREAT customer service. if this happened to a major brand/ company they just ignore you. 5 stars
My pc have the same mother board and cpu it is 5 5600x 32gb 3600mhz 1650($100 on ebay)and rm750e(way too overkil)980pro 1tb
So what MClk did you set!?
Really nice build
@@tomslotter-se3sw now i have an aio and a rx6600 for my gpu
I own the same motherboard (micro ATX) with an AMD Ryzen 9 5900X 12-core (with some oldskool Arctic Silver 5 grease), 32GB RAM, an MSI RTX 4070 Ti Ventus 2X and a 700W oldskool Antec PSU in a sleeper case (HP Prodesk 400 G3 micro tower). The case weights 4 times more and lays down flat. There is no more room in the HP case.
Gaming on 4K @ 60Hz is dope.
Gaming on 1080P @ 120Hz is also dope.
(on a 65 inch TV in my living room).
The CPU and GPU stay cool @ full load.
Max. temp CPU on hot days = 67°C
Max. temp GPU on hot days = 73°C
I'm happy with my pc 👍
I built this pc 3 years ago.
He should do some damn research before coming to a store saying that they sold him a faulty gpu
You can't blame him. It was a new problem at the time.
Bro no one expects a game to brick your gpu
@@supervidak64I found out by simply checking TH-cam. If your GPU was fine and then died after playing a new game then you would have the common sense to do some research.
@@originalityisdead.9513 Yeah I need a longer video about the game going gold when it bricks gpus. Did not hear that story...
He was sold a faulty GPU, people believe that a game can brick your card is just flat out wrong.. EVGA in this instance said they hade a faulty batch and if you check the forums other games was doing it aswell.
After watching this I now know computer builds are the same as 15 years ago. I used to build white boxes.
Screw that, that was out of your control on the way he was treating you. Shit happens, don’t take it out on someone. I hope you don’t get more people like them coming in
It happens.
Working in a bicycle shop, we had a LOT of customers getting angry in the past few years, because things just weren't in stock. We currently get stuff delivered, which we ordered in 2020. People get upset in the heat of the moment, but most of them will apologize down the road. We get it, we're just as frustrated with the situation.
Those who don't apologize just try to get you to jump through hoops. They're the ones who won't get any service anymore.
@@noneofyourbusiness4294 Yea absolutely. I deal with these people all the time when doing helpdesk tasks inbetween projects. I work for a MSP so when Microsoft goofs something up we get the blame lol. It happens. It is great to learn though as customer service and not taking it personal is one of the best life lessons you can learn.
Currently working at an Airlines that probably is popular with americans, but the amount of people who would contact to our chat support and request to personally call them using my personal phone and get furious when I say that I do not have a process for that is ungodly plenty and before anyone would say "well why don't contact them?" well because the reason is firstly it's not in my job description to call anyone and second most important is that I'm not even working domestically in US.
P.S I'm not even including the times where passengers would cry because their flight was delayed or canceled due to bad weather where any airlines does not have any fcking control.
I'm just happy everything was resolved, good customer service.
Dude, you went above and beyond. It’s cool you let him use a loaner!
I would not apologise for something that wasn't my fault , I would just explain to him the issue and give him his options
Facts
The whole story of New world still makes me chuckle sometimes. While sure, there should have been something in place for the game's menu to not just max up FPS. That was a huge fault on Nvidia's part for not having some kind of Limiter, cap, Failsafe etc to stop the cards from working so hard they'd literally destroy themselves
I hate people who aren't tech people. They've got that mind-set of once you touch it it's your problem. "Remember when you updated my chrome? Well it caused my display to start not working 5 months later" it's so fucking annoying
Sounds like a customer for life.
2 of my EVGA 3080 fans just broke after Diablo 4 (which some people's 3080s/TI's were completely frying in the game for some unknown reason during cutscenes) and I get the guys frustration.
Having anything break on you that you had no control over and are forced to be out of a card for a week or 2 (or 3) is annoying as hell...but at least you gave him a loaner which definitely is great customer service.
I still find it funny everytime I hear about new world as I was a game tester for it during the last 4 months of development.
For anyone that is still talking about games breaking cards, it has been confirmed by the manufacturers that it was a hardware issue. And it just happened with Diablo4 beta and gigabyte cards again. Games cannot break your system. PERIOD. The cards needs to have a defect in the first place to brick with what is basically a stresstest.
Just your Casual #Egirl when no girl was mentioned 💀💀💀
Idk how someone could get mad and blame you guys after a year of it working
Damn these tall tales get taller every time
As someone who’s frustration comes at times it seems the person thinks it’s directed at them when it’s not. This person might’ve been upset that THEY sent you a faulty one, and then you put it in. It’s not your fault, he could be upset at them for wasting his (and your time) installing it, just to have to get a new one. One that stops him from playing the game he got it for
In June, I plan to build a PC with similar specs to this one. The CPU and GPU are the same that I plan on using, but the RAM, motherboard and (maybe) the SSD are all different. Nice customer service, by the way.
I'd recommend you get a cheaper cpu and motherboard and spend that money on something like 3060ti if you can get one for a good price as there like 70% as good as a 2060
@@vrboi6920 Sorry if this makes me seem a bit stubborn. I'm getting a $170 motherboard with all the bells and whistles I need, and I have found some nice deals on some RTX 3070 GPUs (I found them just a few hours ago), but since I am building it in June, I will have to see if I have enough money to buy one, otherwise I will be sure to consider your suggestions. So, what are your suggestions? Thanks for the advice.
It doesn't really make you sound stubborn as you said yourself that it has what you need my main concern was the original gpu but you found a 3070 which is really good. All I'd say is get higher frequency ram e.g. 3200mhz to 3600mhz as ryzen loves fast memory but only if you have the leftover budget as its only a small difference.
@@vrboi6920 I will be getting 16 GB of DDR4 3200 MHz CL 16 dual channel RAM.
@LyingOstrich Then that's perfect and your pc is hopefully going to be really good.
Putting the CPU cooler on without thermal paste feels so wrong
Dude in the video forgot the thermal paste😂
At least he apologized for his behaviour and im impressed with your customer service
New world really brought a whole new world.....
Into bricked next gen GPUs during a shortage
Great customer service and good on the customer for pulling their head out of their ass at the end of it all.
Tbh I don't blame him if he's upset, having a very very very expensive gpu to break is honestly painful .
I was about to say "Ungrateful" But knowing that he apologized means he's a good person
I capped my fps at my monitor refresh rate. It nolonger experiences the over production of FPS during video game menus.
If you experience your graphics card trying to take off into space, I recommend limiting fps in nvidia or amd software. Ingame fps limits don't limit menu fps.
How is no one talking about how that cpu is chilling in the socket like... half way out on the one side???
I kinda knew why he was mad but respect for you for helping him get a new one for free. Most of people would just say "yeah, its broken. Buy a new one"
it's nice that he excused himself afterwards
Man had a 2060 as a loaner card, I had a 460 💀
>Software breaks Hardware...
"Please don't get mad though"
povo sem carater, ficou bravinho por motivos dele e ainda tem a audacia de falar q eles venderam um gpu mal kkkkkkkkkk e de fude mesmo neh, o atendente esta de parabens, muito bom a atitude dele. hats off to you sir..
For a split second I thought there was gonna be a twist. "the loaner card got bricked"
Above and beyond, this is why you support your local stores and not big box stores.
Personally, I gave up on desktop systems for gaming laptops. Even though their are not as powerful, they are sufficient enough for gaming
That is amazing customer service. I never got the loaned GPU. I had to sit on a shitty laptop and play Raft for 2 weeks while the laptop was buzzing like a helicopter. I wish my computer store did this.
I feel bad for owners like you because you have to deal with angry customers when it isnt even your fault that the problems are happening
He is not scared of bottleneck, bottleneck is scared of him
There is no need to get mad about this stuff. Regardless of how much of an inconvenience it may be, just being kind can easily be enough to have customer service go the extra mile without you even asking them to. When you are kind and CS is just too rigid and inconsiderate, THEN you can get angry.
I just want to say good job, I had issues with my first bought GPU ever - 3070 from ASUS, the first one was a horror story (1 year) I had to travel to the PC store and bring the PC, because where I live it is around 200 km from my city (where I live I don't trust sending such expensive items). Had to travel more than 6 or 7 times and every time they were returning the PC saying it works with them while at home I was getting artifacts, driver crashes, no forum or online assistance helped, the card was even sent to an official repair store of Asus, they returned it a month later and didn't work again :). After 1 year of frustration, I just paid extra so they can sell me a new one (that happened whenever the 30 series came out and the prices started going up)
Wasn't the game bricking 3090, it was EVGAs shoddy manufacturing. They apologized for it nearly a year ago.
Yes, it was specifically EVGA's 3090s that were reported to be bricking and no other cards due to "poor worksmanship". This short is a terrible cap
@@gelotine6475 No it wasnt only EVGA 3090, other brand got issues too
EVGA were the first to come out with "maybe it's that", but the problem wasnt that.
Even JayTwoCents made a video confirming it.
Stop spreading misinformation saying "it's just the 3090"
@@claire6650 i see, thanks for correcting me then!
It's crazy how long an RMA takes for a replacement card. Loaner cards should bear requirement for the manufacturer to provide in the meantime
It wasn't nice of him. It was expected, and warranted. This is like thanking a shoplifter for only stealing one item, and not two. Apologism is one of the reasons why society is broken.
If a custom build PC you make is no POST then having to deal with the return is not 'Crazy' it's just what you do. The loaner card was good service.
As someone who recently had pc issues and had to fix it myself super stressful
Unfortunately, it comes with the territory!
People tend to act irrationally when they are angry and or upset. It's our job not to judge them at their lowest.
0:22 I sincerely hope that fan has pre-applied thermal paste.
They always do
@@k2ngcorn They dont, usually AIO's come with them and it doesnt seem like that fan had a plastic cover on the contact side of it so it doesnt seem they added thermal paste
@@Asterisk-hj4lx I was talking about the stock AMD cooler, not an aio.
@@k2ngcorn I still dont see the plastic on there and bro took it out of the box thermal paste side down so
@@Asterisk-hj4lx dude have you ever used a stock cooler? They’re literally thrown in there with the paste on.
Good on you for having amazing customer service. That's always your most valuable asset and will pay off more than anything else you could possibly invest in.
If you look closely at the CPu it's not even installed in the socket correctly lmaooo
Dude do not put the motherboard on the anti static bag. Most likely won't do anything but the whole point of those bags is to gather any static on the outside and stopping it get to the board. By putting the board on the bag you could be introducing it to static built up on the bag.
btw was not New World bricking GPUs, it was use of cheap mats on some nvidia GPUs
I feel bad for both parties in these situations.
I understand the frustration of your PC breaking down on you, as components can be quite expensive and repairs can take time (even worse when warranty has expired), but sometimes it's nobody's fault. Hardware can come out of the factory with issues that only trigger under certain conditions you were simply unlucky to end up with such an example.
Besides, a reputable store has no interest in selling broken components because it hurts their image, and I'm pretty sure people who make a living selling and repairing PCs can empathize with these situations. Plus the stress of thinking they might have done something wrong, when it wasn't actually their fault.
The important thing is to remain calm and avoid pointing fingers without concrete proof.
good story, but something I noticed is they put the cpu cooler on with no thermal paste, also I'm pretty sure they didn't remove the protective label on the copper plate, sorry for pointing that out.
there isnt a lable on stock coolers and do you really think a preofessional is that stupid?
as soon as you mentioned New World I was like: "well there's your problem!"
Bro was building almost the same computer I have in the video hahahaha
i wouldnt doubt that man knew bout the 30 series n new world shit happening, bro went manchild on u, U handled it like a Pro. number one reason i wont be chasing this industry anymore is these kinds of customers no matter what they think its your fault n try to leverage u at any point they see fit. i definitely wouldve showed him how it was the games fault 1st too
How in the world can a game fry your CPU? 😳😱🤯
Bro is literally making my setup in the bg😂
Sometime ya just need to let the customer vent. You'd be surprised how nice and understanding some folk are once they had their word in.
You shouldn't put a motherboard on top of the anti-static bag. The outside of the bag is conductive, which is what makes the inside anti-static.
Now that’s some serious customer service
That guy sounds like a fully loaded weapon