amzn.to/2zum6nu Prime-Line Springs 2 Pack amzn.to/2NCnCwm Electronic Control Board amzn.to/2NDXCkm Washer Suspension Rods (4 pack) If your problem is not the above parts check the tube nut or bolt on the bottom of the machine has not come loose.
@doublewide6 can you give the size of the springs you used for this repair? your link takes me to SP-9610 size springs which are 5/8 x 2.5" which look much too small and not what you are showing in the video. can you post the size of yours or the model/link again please
THANK YOU! We've had this washer for 6 years now and over the last year it's been having this issue. Picked up some of these springs at Ace Hardware and had this fixed in about 20 minutes. Ran a big load of towels (which would never have made it all the way through the cycle before) and even though the drum was shaking a lot, the springs stabilized it enough to keep it balanced. This video was a life saver and the fix cost me like $8. I did have to drill two holes in the metal to attach the springs in the front. My washer looks like it was built slightly different and didn't have those square holes in the front. Didn't take more than a minute to do though.
I've got one identical to this and my does the exact same thing but mine started the out of balance code within 2 weeks of it being new. I cannot stress enough how much I hate this washer. It throws a code at least 8 out of 10 washes. It is level and the spins can be impressively smooth and it will still throw a code. Glad you got yours working correctly. I just needed to vent because I was fighting and cussing mine just minutes ago. My blood pressure suffers the most while using this thing. Cheers!
@@stevecounts9277 I just got off the phone with LG out-of-warranty support line. They told me they can't schedule a repair because there's no one available in my area for the next 10 days. "Can't you look past 10 days out?" No. Their system only supports a 10 day schedule. "But never fear" (she literally said), "I will give you the direct line to call back and you can check availability every day." Awesome. The "solution" is to have me call them every day until I can get on their calendar... Oh yeah, and this is after the second rep took 10 minutes verifying every piece of information I had just given to the first. She had it all in front of her, but nevertheless would not be discouraged from reading me my model, serial, all phone numbers and address. Maybe their process takes so long that people often change residences in mid-transaction?
After years of going out of balance we read the manual. It said to run a cleaning cycle and to unplug it for 30 minutes to reset it. It has worked fine ever since and it's been about a month
@@PRZ6 If you have your manual it should be in troubleshooting. It had us do some kind of reset. You do that by running a cleaning cycle then unplug it for thirty minutes. It has been four months and hasn't done it any more.
Have the same issue. My machine was in extended warranty. Tech replaced the washer suspensions shocks. Fixed the issue for a short while but then returned. Going to replace shocks myself now and add these springs.
Thank you!! The springs worked perfectly on my WT1001CW. I was able to pick them up at Ace Hardware for about 14 bucks. The springs were a little smaller than the ones you were using in your video but they worked perfect. I had to drill 2 holes in the back of my model so the springs would attach but it was super easy and too about 15 min to do it. I was able to finally finish my load of towels that kept giving me and unbalanced load error. Thanks again, definitely saved me a couple hundred bucks.
Just fixed mine and it’s running like new now. Was so fed up with this error happening over and over again. Ordered suspension rods part # AJK72909308 and replaced them using another TH-cam video to show me how. Took 20 minutes to replace. Screw LG for not knowing that this fix is this easy and for not helping all of us that spent money on these washers.
My post is quite helpful, in fact. It helps new people coming in here and seeing your "fix" ... by letting them know before they waste their time (like I did when testing out your "advice") that your fix is wrong for most people with this machine. If you bothered to read other people's comments who have this issue, you would know that replacing the control board fixes the UE problem 99% of people with this issue are having. If replacing the board fixes it WITHOUT having to "balance the machine" then obviously, balancing the machine is not the problem. Just because YOU felt dumb (your words in another video comment) because YOUR machine wasn't installed correctly, doesn't mean that's the same issue everyone else is having. Here's what you said "BALANCE the damned legs. What's wrong with you people? I felt so dumb when I found the solution. I blame it on poorly trained installers." Why would you say "what's wrong with you people" and then immediately admit that you "felt so dumb" when it was pointed out to you that your legs weren't balanced? That's like someone learning something new and, instead of trying to teach people what was just learned, insulting everyone else who hasn't learned the same information yet. Sure hope you're not in the teaching profession, you'd be horrible at it.
Please tell me you got rid of this terrible terrible machine! I got a set used, dryer works great but I have literally kicked this washing machine numerous times whole screaming every profanity I know. I am thankful that you made this video, I'm hoping some springs or shocks can buy me some time until I can replace this steaming pile of dung. I have had to fix plenty of appliances but I have never hated one as much as this washing machine 😵
Update. I installed the springs from his link. Someone commented and said they were too small. They are perfect but it will take a lot of muscle, you will sweat and probably bleed. Both of my hands were bleeding from the knuckles and I had a dime-sized blister on my thumb when I was done. I attached the springs to the little round holes on the sides rather than the square ones on the front and back as he did. The springs will be tight! It’s a lot of tension but you want that. I think mine have more tension than the springs this guy is using. They are a real bitch to get on. Might want a friend to help. Before I installed springs, I couldn’t even run the machine empty without getting the error. Now it gets through the spin cycle on empty, no problem. I haven’t thoroughly tested with various loads but it definitely should work more reliably now. I saw another video where a guy used rubber bands but I doubt they would last. Springs are the way to go. Thank you for the video.
Will try this fix. We had our control board replaced last year, and it fixed for about a month. Now a year later every load has UE error, and clothes are always soaking coming out of the washer.
We have this exact same problem! I loathe my LG washer. I just purchased a Speed Queen, but won't get it for 1 month. Need to figure out how to jerry rig the LG until then. I'm going to try this spring fix!
Owned this model since 2015, started having UE problems about 2 months ago in addition to a noise during agitation that was "err-err-err-err", sort of like a bedframe in the late 80s, early 90s on the weekends or ladies night. I replaced the suspension rods and the noise is gone and two loads without a single UE even though one of them was rocking some. I can totally see how stabilizing the drum high would help, it might be a good idea to have some moderate support up high on that drum as an update if for anything to get a little more life out of the rods. One thing I noted, when the drum is empty, changing the rods raised it over .5" at minimum, maybe even more. The rods are definitely a wear item. Also, I ordered the kit from Amazon and the lubricant provided is some MENACING stuff. It acted like an adhesive with little viscosity, I recommend applying it with a tongue depressor or something like that. I HIGHLY recommend not allowing it to come into contact while directing the stream during relief of fluids.
Thank you so, so much! With you help, I was able to fix the problem. As you well know, that UE error can drive you made, so frustrating. Anyway, thanks again for posting, I am very grateful.
I’m so glad I found this, and I can’t wait to get these springs and try it. I’ve read it might be the shift actuator, which is much more expensive and involved to fix. 🤞🏻🤞🏻🤞🏻
I saw that you posted a comment that this didn’t work. I wanted to share that I watched another video for a different LG model but had the “TrueBalance” crappy feature with near constant unbalanced loads and he tied a si hole bungee cord around the tub to fix his problem as he had tried replacing the damper rods and that didn’t work for him either. I took it a step further because I couldn’t find a single length of bungee that would work so I got 4 36” bungees and used them to attach opposite damper rods to each other. Just ran some fleece sheets through and it worked like a charm. Don’t bother with the springs.
I hate this machine. I ordered the springs in your description. Hopefully they will solve the issue. LG customer support is worthless. They just tell you to rearrange the laundry and try again or get a technician to look at it. Definitely not dumping more money into this one. Thanks for the video.
WOW! Your Kenmore lasted WAY MUCH longer than mine! I purchased mine in 1993. Some ten-plus years later, my husband had to replace the coupling. It worked another 10-plus years before it finally went to washer heaven. (Only something good goes to heaven.) When it finally bit the dust, I was saddened because I spent so many DAYS/WEEKS in search of another one. Anyway, I will not bore you with my story but am happy that yours is still operating. (My current washer sucks!)
@@SagaciousIdiot His Whirlpool washer was a different design than yours. The one you sent to heaven was a different design than the ones they make now. Your washer design was the second best design that I have ever seen. The old Maytags were the best ever made. Then yours with the old Whirlpool a close 3rd. Currently the best choice is Speed Queen classic top loader but they run around 900 to 1000 dollars and their capacity is only 3.2 cubic feet
Good to know, Bob. I've got a similar LG machine, but I've haven't had more than 2 or 3 off balance warnings in the 5 or 6 years I've had mine. This looks like it might be a great fix, and I really appreciate your suggestion. As expensive as these machines are these days, it's still a toss up between getting a new one or having an old one fixed.
This worked for me. I lost two springs in the process, the buggers are very jittery 😁, but I used zip ties at the two corners, made sure they are tight and everything. Sure, the zip ties might fail due to rubbing against metal, but they are a temporary fix until I get replacement springs. Thanks for uploading this video. I hate LG with a passion nowadays. My 1 year old LG microwave control panel is very glitchy, my LG regular oven always has cold spots and hot spots, and my washer had the UE error codes. LG will ever ever be bought by me again. You listening, LG people? Get your act straight! EDIT: the sorting popped out! In tried zip ties next, and strings. No dice. The UE error code is pernicious! 😕 Getting rid of the machine machine. No more LG anything in my house, ever. Hope you are reading this, LG.
I wish this would have worked. We have the exact same washing machine. We purchased the springs listed in the link. They were very small and we weren’t unable to use them. My husband purchased larger springs at Lowe’s. First time trying out the washing machine with the springs and it’s a nightmare. The washing machine started bouncing around and was leaking water all over the floor. 😩
I tried putting springs on mine that I purchased at Lowe's. I ran the washer with no clothes after installing the springs and as soon as washer started spinning the washer started shaking real bad and then drum was slamming around I had to hurry up and power off. The springs I used were 4 inches long and 20lbs tension I'm guessing maybe it was too much idk but it didn't work for me
As others mentioned, BEWARE: the linked springs are too small. They work but you need to make the openings bigger and use a locking pliers & a bunch of strength to stretch them to where they need to go.
I have a similar model I purchased in 2015. Same issue with larger loads in recent years. I just purchased the shock absorbers as those appear to be a wear item looking at it. If that works I may purchase four more and install them in a few years. Also, it appears the feet on the machine might move causing the washer not to be level anymore. Checking level might have to be a regular chore.
I followed the link for the springs in the description of your video and ordered them. It was Prime-Line SP-9610, a 5/8" x 2-1/2" x .072. However when I got them, they appear much smaller and stiffer than the ones you used in the video. Is there a way you can confirm the size of the springs you used? I'd really like to fix our LG as it is doing exactly what you described with the UE popping up all the time which leads to wasting a lot of water (how ironic?) and lots of frustration!!! Thanks for your help and video.
The springs that you 'linked' in your video are too short. There was no way I could spread the distance between the mounting points. You made it look so easy so I am assuming that the actual spring length should be 3.5" to 4". Please HELP.
My issue started 6 years out. That said I have deep concerns about your fix as these machines are basically the same as the Samsung washers that had suspension failure issues that would blow the machines apart with people actually getting injured. By putting those tensions springs on the way you have them it appears to lift the suspension system put in place by LG and to me that is an awful big risk to take. Yes, we live in a world of crappy throw away products that cost a fortune, that's why if I replace this machine I am seriously considering buying the most basic out there. If it lasts even half as long as this pile of junk I will be ahead of the game on what I've spent. If it last longer, I will be way ahead and that's a win, win to me.
I'm having the same UE problem with my LG washer (same model as this one). I saw another video talking about using springs, but this is the first video I've seen that mentioned the control board, so thanks for that info! Does anybody know exactly how the control board senses the tub is uneven? I'm thinking about doing the spring thing on mine, but was curious if that doesn't work, if there's a way to block, or fake out, the sensor so that it never even detects the uneven condition? I'm not worried about the washer bouncing around or even tearing itself apart at this point. I'm so sick of it at this point, I can't even get through one load of light laundry without it going into UE mode. If it tears itself up, fine, I'll get another washer. Just curious if the springs don't work, is there any way to disable its ability to detect an uneven condition at all? Thanks!
If the UE appears, even when the load appears balanced, or it just jumps from sub 10 minutes back to 22 minutes and refills. This became very frustrating and had been fixed under warranty for this same issue, after 3 years the issue returned. Unplug the unit, let sit, then plug it back in. For how long I don't know, but let mine sit for 2 days and it operates like new again.
omg thanks! I'm going to try this! Mine is doing the exact thing, spins all the way down to 8 then starts refilling again😡. I don't know how much water I've wasted already.
I had problems getting my LG washer (this model) not spinning completely out, and repeating rinse cycles .. because of the unbalanced load error. At one point, my water bill was $80. I did replace the main board - but continued to have the problem on heavier loads where articles of clothing were not the same weight. The only fix for me is allowing the washing machine to do most of it's regular cycle - wash - rinse -drain - rinse--drain -- getting the timer down to 19. Then I would Pause the cycle, and switch to Spin Only. Before hitting Start, I will shift the clothes to the center of the tub to balance it. Then press Start. The Spin Cycle starts at 13. It will spin for a few revolutions but unfortunately, no matter what you do it will stop with the unbalanced load error and start a rinse cycle. So I will let it fill with water and as it starts to agitate, I'll Pause it, let the water drain out, then shift the clothes once more - then press Start to Spin again. Unfortunately, this is something that I have to do continuously* - until the timer gets to 6 -- at which point, I am usually home-free -- meaning it will spin out completely. *The key is to know when to Pause it. For example, when it spins for a few revolutions and then stops, it will likely want to refill with water (rinse again). This is the point where you need to Pause it, open the lid, shift the clothes to the center of the wash (for balance), then Start again. Again, if you can get the timer down to 6, you should be home-free. Needless to say, I have to be by the washer during the whole spin cycle.
Yes, this is EXACTLY what we've been doing. I added the springs and this fixed our problem! It's been so frustrating having to babysit our expensive washing machine.
Babysitting the washer…wow. This describes what has been happening with me. The more I am reading about these issues, the madder it makes me. I just paid to have the suspension struts replaced and it’s doing the same thing….
I'm sorry about your issues and can commiserate. We have ours about 8 or nine years and it NEVER worked properly. We, too, are always forced to babysit our WT1101CW otherwise we'll come back to a machine filled with water and a UE code. LG was of little help. I just wish I had returned it to HD after the first wash failure. I refuse to spend any money on this piece of garbage and certainly won't be installing four new shocks. If it hasn't worked since new, why should I believe LG when they say spend more and it will solve a problem that existed when it was brand new??? LG, just make a quality product, not a throwaway POS. If installing springs and a bungee cord around the drum doesn't help, this washer is going to the scrapyard. The only bit of satisfaction I have from this experience, is knowing that I have dissuaded a number of friends from ever considering LG products.
I have the WT1201CV model and for the life of me I CANNOT fix the UE error code. I first tried replacing the control board…didn’t work. I returned it for a refund since it was ~$250. Next I tried the little hall sensor on the bottom of the stator. Still not fixed. Finally I replace all 4 of the balancing rods. Running the drum completely empty still throws the UE error code. Previously replaced (not for this problem) is the water filled ring that sits on top of the drum. The unit is balanced dead level. The last thing I plan (begrudgingly) to try is a new stator itself. Any suggestions? I already bought a new washer but had planned to get this one fixed and sell it to offset some of the cost of my new washer. Thanks for any help.
Good job! Great idea! It's crazy to think you have to try things like this. Seems like LG should have thought of using springs to enhance the shock absorbers function. At past it's not Samsung with the self destruct cycle! LOL.
Thank you for posting this. I may also add springs on the corners. I've uploaded a video with a couple other tweaks that I find have helped with the overall performance of the washing machine. Update: I tested springs on the corners with poor results. Stabilizing at the top appears to make things significantly worse.
I tried that as well. The springs listed are too short and pull up the barrel so the sensor can not sense how much weight is inside. This makes the barrel spin like crazy at the beginning trying to sense how much of a load it has. I think that a foam side holding the top may be best but have not tried that yet. What other tweaks have you tried. Rubber-bands have the same effect, just not as bad as the short springs.
@@bjski4557 Rods are the first item to change. Very easy to replace in my opinion and springs can wear over time. The main board was also needed as it was incapable of running without generating the UE error. Also, very easy to replace. This is where the sensor resides. The spin cycle is quite different now as the replacement board had a newer firmware. It doesn't mean you will never get a UE error when the load is genuinely uneven. There are still occasions I will need to spread the heavy things around the perimeter evenly and set the machine to drain and spin to get it to finish. But compared to before, when the machine literally could not be used, it was worthwhile fixing and yielded much satisfaction.
Did you use the same size spring you listed in description? I got that size spring it seems too small can you please confirm size spring you used. Thank you
I got the springs and loaded them, I did manage to get them on there with the same location, but it pulls up the barrel to high that the sensor can not sense the load and spins out of control. Will try foam on the side to see if that will help.
I installed new heavy grade suspension rods. No help. It seems to go out of balance when it kicks into high speed which is very unusual. They usually go out of balance long before that and once they get into high speed zone they don't go out of balance.
My old Kenmore lasted 20-plus years before it bit the dust but my so-called “new” LG washer broke down in less than 3 years. I purchased a 3-year warranty and when it would expire, I would purchase another 3-year warranty. Well now, LG is supposed to return what is left on the warranty because they know that it is no longer worth fixing. Anymore, companies just do not build things to last. Instead, they dole out pieces of junk that need constant fixing and then trashed.
Hello!!! I have the same washer. Can you please please show me how to get to the pressure sensor??? Can anyone? I have been searching every other model has a video. Not this one.
Good ideal Bob. Curious to see how it works on a long term let us know buddy. We bought an LG front loader about a 18 months ago hope it doesn't start the same thing. Did you get a lot of rain from Florence? Have a great week. God Bless!!!
This doesn't work. It lifts the tub out of the suspension rods and makes in unbalanced. As soon as the load starts to spin the washer shakes and moves across the floor. Do not advise.
Well, I gave the springs a try in my lg WT5070CW and honestly, it made it way worse. I set it to spin only and It bounced more than ever and only lasted a minute before trying to back into a load balancing cycle. Maybe I needed stronger Springs... but I’m just not sure... this direct drive washer is a total piece of crap.
I'm a appliance tech and you should not be doing this quick fix at all. Go ahead and replace those suspension rods it's very easy repair parts no more then 60-80dollars
Have read through everything posted. Apparently, there is no one fix. Checked the tub level and tub nut. Put zip ties on the tub corners and took out all the play. STILL tripped on High spin at 9 min and reset to 19 min with a refill. And, this was during a tub clean - no laundry! Guess I'll try the rods next. After that the Control Board is the only thing left.
@@masonlove1740 No. Since it's too expensive to replace I've gone to plan B. When it starts to reload at 13 minutes, I switch to spin only. After that, I "baby sit." Sometimes, it will continue to reload. If it doesn't finish, I'll say the Hell with it and just throw it in the dryer.
@@heatherpaoloni4976 we found that we have to run a tub cleaning cycle about every two months. The squeak has stopped and the problem solved. Look at the instructions for your machine on how to do that. Basically just some suds and bleach with no items in the tub. Good luck 🍀
My LG frequently when it gets down to 11-13 mins resets to back 22 mins and right before it sprays more water i shut it off and rearrange clothes turn back on and put spin only on med and goes smoothly after that.
I just had the suspension rods replaced and is still doing exactly the same thing. Scepter now when I go into spin only it is still rinsing. It’s like watching paint dry…I’m so sick of this washer…
Maybe it's that the problem you were experiencing isn't the same problem everyone else is experiencing? Maybe the problem is that you're projecting, which isn't helpful. Just because your machine's legs were unbalanced and that balancing them fixed your machine, doesn't mean that's what's going on with everyone.
Hilarious! TH-cam suggests this video for me, because of previous searches for fixes to this problem, and with an open mind I click to watch. Scroll down in the comments and here you are ... you've commented on how many of these videos now? Telling people a completely useless fix to their problem? And YOU are the one making snide comments about how much time OTHER people have? You define the psychological concept of projection. Just gonna call you Projector Cuartel. My post is quite helpful, in fact. It helps new people coming in here and seeing your "fix" ... by letting them know before they waste their time (like I did when testing out your "advice") that your fix is wrong for most people with this machine. If you bothered to read other people's comments who have this issue, you would know that replacing the control board fixes the UE problem 99% of people with this issue are having. If replacing the board fixes it WITHOUT having to "balance the machine" then obviously, balancing the machine is not the problem. Get over yourself and go buy a raw steak so you can have the chef at Morton's cook it for you.
"Yours still out at the end of your driveway? Must be since you have so much time on your hands." Yep. That's why I'm actively looking at these videos on possible solutions. What's your excuse? Yours is fixed, why the hell are you even commenting on these videos? Even if you had plenty of free time this seems like a total waste of it. Go enjoy your life. You only get one.
you're a genius....the other fifty thousand people having this issue never thought of that. You sir should run for president. Haven't heard an answer to a problem better than that since biden was going to solve the coal miners unemployment problem by suggesting they all learn to code. You seem to have the same knack for boiling down a problem to the least likely answer. PURE GENIUS.
This method works on mine,I get the springs from Lowes ,no too big not too small, like a medium size and it solve the repeating rinse cycle, because what that is the washer is adding water to level up 5he unbalanced load, error uE
Energy savings? Garbage machine, start and dance for hour and starts again and never works properly, Energy wasting and take you allllll day to do a load
amzn.to/2zum6nu Prime-Line Springs 2 Pack
amzn.to/2NCnCwm Electronic Control Board
amzn.to/2NDXCkm Washer Suspension Rods (4 pack)
If your problem is not the above parts check the tube nut or bolt on the bottom of the machine has not come loose.
The springs in the link are too short. I am guessing they need to be close to twice as long.
Just ordered those are they to short?
Great hack. Use painters tape on the lid next time you open it.
@doublewide6 can you give the size of the springs you used for this repair? your link takes me to SP-9610 size springs which are 5/8 x 2.5" which look much too small and not what you are showing in the video. can you post the size of yours or the model/link again please
I just ordered the springs. It looks like he stretched the springs out a bit. Thats what I'm going to try
THANK YOU! We've had this washer for 6 years now and over the last year it's been having this issue. Picked up some of these springs at Ace Hardware and had this fixed in about 20 minutes. Ran a big load of towels (which would never have made it all the way through the cycle before) and even though the drum was shaking a lot, the springs stabilized it enough to keep it balanced. This video was a life saver and the fix cost me like $8. I did have to drill two holes in the metal to attach the springs in the front. My washer looks like it was built slightly different and didn't have those square holes in the front. Didn't take more than a minute to do though.
I've got one identical to this and my does the exact same thing but mine started the out of balance code within 2 weeks of it being new. I cannot stress enough how much I hate this washer. It throws a code at least 8 out of 10 washes. It is level and the spins can be impressively smooth and it will still throw a code.
Glad you got yours working correctly. I just needed to vent because I was fighting and cussing mine just minutes ago. My blood pressure suffers the most while using this thing.
Cheers!
This describes our situation exactly. I will try this.
I hate our machine too!! I never know I was capable of having a machine until we bought this "smart" machine.
Exactly, same here. Same machine. LG customer support is worthless and insulting.
I have the same washer, I hate this thing with a passion, damn you LG for your crap enginuity
@@stevecounts9277 I just got off the phone with LG out-of-warranty support line. They told me they can't schedule a repair because there's no one available in my area for the next 10 days. "Can't you look past 10 days out?" No. Their system only supports a 10 day schedule. "But never fear" (she literally said), "I will give you the direct line to call back and you can check availability every day." Awesome. The "solution" is to have me call them every day until I can get on their calendar...
Oh yeah, and this is after the second rep took 10 minutes verifying every piece of information I had just given to the first. She had it all in front of her, but nevertheless would not be discouraged from reading me my model, serial, all phone numbers and address. Maybe their process takes so long that people often change residences in mid-transaction?
After years of going out of balance we read the manual. It said to run a cleaning cycle and to unplug it for 30 minutes to reset it. It has worked fine ever since and it's been about a month
Explain more
@@PRZ6 If you have your manual it should be in troubleshooting. It had us do some kind of reset. You do that by running a cleaning cycle then unplug it for thirty minutes. It has been four months and hasn't done it any more.
I have had this model for like 9 years. Bought it new. I am replacing the suspension rods in mine now. No other issues. I guess I got a good one 🤷♀
Have the same issue. My machine was in extended warranty. Tech replaced the washer suspensions shocks. Fixed the issue for a short while but then returned. Going to replace shocks myself now and add these springs.
Thank you!! The springs worked perfectly on my WT1001CW. I was able to pick them up at Ace Hardware for about 14 bucks. The springs were a little smaller than the ones you were using in your video but they worked perfect. I had to drill 2 holes in the back of my model so the springs would attach but it was super easy and too about 15 min to do it. I was able to finally finish my load of towels that kept giving me and unbalanced load error. Thanks again, definitely saved me a couple hundred bucks.
Before taking things apart and changing parts, try this simple thing: Unplug it for a while then plug it back in and try it. Worked for me.
Just fixed mine and it’s running like new now. Was so fed up with this error happening over and over again. Ordered suspension rods part # AJK72909308 and replaced them using another TH-cam video to show me how. Took 20 minutes to replace. Screw LG for not knowing that this fix is this easy and for not helping all of us that spent money on these washers.
Balance your machine, that's the real fix
"Balance your machine" is NOT the fix.
Steve Counts and your post was most helpful. What a nice guy.
My post is quite helpful, in fact. It helps new people coming in here and seeing your "fix" ... by letting them know before they waste their time (like I did when testing out your "advice") that your fix is wrong for most people with this machine.
If you bothered to read other people's comments who have this issue, you would know that replacing the control board fixes the UE problem 99% of people with this issue are having. If replacing the board fixes it WITHOUT having to "balance the machine" then obviously, balancing the machine is not the problem.
Just because YOU felt dumb (your words in another video comment) because YOUR machine wasn't installed correctly, doesn't mean that's the same issue everyone else is having.
Here's what you said "BALANCE the damned legs. What's wrong with you people? I felt so dumb when I found the solution. I blame it on poorly trained installers."
Why would you say "what's wrong with you people" and then immediately admit that you "felt so dumb" when it was pointed out to you that your legs weren't balanced?
That's like someone learning something new and, instead of trying to teach people what was just learned, insulting everyone else who hasn't learned the same information yet.
Sure hope you're not in the teaching profession, you'd be horrible at it.
T Cuartel where do you put the level? I put mine directly in the center top of the washer and it was level.
Please tell me you got rid of this terrible terrible machine! I got a set used, dryer works great but I have literally kicked this washing machine numerous times whole screaming every profanity I know. I am thankful that you made this video, I'm hoping some springs or shocks can buy me some time until I can replace this steaming pile of dung. I have had to fix plenty of appliances but I have never hated one as much as this washing machine 😵
Any luck with the springs?
Same here. Thing is such a POS
I usually wish whoever designed it has one shoved up their backside sideways. I also use a variety of cuss words on wash day.
Update. I installed the springs from his link. Someone commented and said they were too small. They are perfect but it will take a lot of muscle, you will sweat and probably bleed. Both of my hands were bleeding from the knuckles and I had a dime-sized blister on my thumb when I was done.
I attached the springs to the little round holes on the sides rather than the square ones on the front and back as he did. The springs will be tight! It’s a lot of tension but you want that. I think mine have more tension than the springs this guy is using. They are a real bitch to get on. Might want a friend to help.
Before I installed springs, I couldn’t even run the machine empty without getting the error. Now it gets through the spin cycle on empty, no problem. I haven’t thoroughly tested with various loads but it definitely should work more reliably now. I saw another video where a guy used rubber bands but I doubt they would last. Springs are the way to go. Thank you for the video.
Will try this fix. We had our control board replaced last year, and it fixed for about a month. Now a year later every load has UE error, and clothes are always soaking coming out of the washer.
Ashl3y44 Xbox did putting the springs in fix the problem ?
We have this exact same problem! I loathe my LG washer. I just purchased a Speed Queen, but won't get it for 1 month. Need to figure out how to jerry rig the LG until then. I'm going to try this spring fix!
Owned this model since 2015, started having UE problems about 2 months ago in addition to a noise during agitation that was "err-err-err-err", sort of like a bedframe in the late 80s, early 90s on the weekends or ladies night. I replaced the suspension rods and the noise is gone and two loads without a single UE even though one of them was rocking some. I can totally see how stabilizing the drum high would help, it might be a good idea to have some moderate support up high on that drum as an update if for anything to get a little more life out of the rods. One thing I noted, when the drum is empty, changing the rods raised it over .5" at minimum, maybe even more. The rods are definitely a wear item. Also, I ordered the kit from Amazon and the lubricant provided is some MENACING stuff. It acted like an adhesive with little viscosity, I recommend applying it with a tongue depressor or something like that. I HIGHLY recommend not allowing it to come into contact while directing the stream during relief of fluids.
Thank you so, so much! With you help, I was able to fix the problem. As you well know, that UE error can drive you made, so frustrating. Anyway, thanks again for posting, I am very grateful.
Tried this. Didn't work and just made it worse. Bought a Speed Queen R5. Cost more but check out the ratings! Been solid.
I’m so glad I found this, and I can’t wait to get these springs and try it. I’ve read it might be the shift actuator, which is much more expensive and involved to fix. 🤞🏻🤞🏻🤞🏻
I saw that you posted a comment that this didn’t work. I wanted to share that I watched another video for a different LG model but had the “TrueBalance” crappy feature with near constant unbalanced loads and he tied a si hole bungee cord around the tub to fix his problem as he had tried replacing the damper rods and that didn’t work for him either. I took it a step further because I couldn’t find a single length of bungee that would work so I got 4 36” bungees and used them to attach opposite damper rods to each other. Just ran some fleece sheets through and it worked like a charm. Don’t bother with the springs.
I hate this machine. I ordered the springs in your description. Hopefully they will solve the issue. LG customer support is worthless. They just tell you to rearrange the laundry and try again or get a technician to look at it. Definitely not dumping more money into this one. Thanks for the video.
I'll keep running my 1963 Whirlpool/Kenmore washing machine..thank you very much. :)
WOW! Your Kenmore lasted WAY MUCH longer than mine! I purchased mine in 1993. Some ten-plus years later, my husband had to replace the coupling. It worked another 10-plus years before it finally went to washer heaven. (Only something good goes to heaven.) When it finally bit the dust, I was saddened because I spent so many DAYS/WEEKS in search of another one. Anyway, I will not bore you with my story but am happy that yours is still operating. (My current washer sucks!)
@@SagaciousIdiot His Whirlpool washer was a different design than yours. The one you sent to heaven was a different design than the ones they make now. Your washer design was the second best design that I have ever seen. The old Maytags were the best ever made. Then yours with the old Whirlpool a close 3rd. Currently the best choice is Speed Queen classic top loader but they run around 900 to 1000 dollars and their capacity is only 3.2 cubic feet
@@TheNYgolfer My mom and pop appliance dealer agrees with you. The Speed Queen is the o ly washer that comes close to lasting like the old designs.
Good to know, Bob. I've got a similar LG machine, but I've haven't had more than 2 or 3 off balance warnings in the 5 or 6 years I've had mine. This looks like it might be a great fix, and I really appreciate your suggestion. As expensive as these machines are these days, it's still a toss up between getting a new one or having an old one fixed.
Still having some issues after the fix, so we are probably going to switch this unit out soon.
This worked for me. I lost two springs in the process, the buggers are very jittery 😁, but I used zip ties at the two corners, made sure they are tight and everything. Sure, the zip ties might fail due to rubbing against metal, but they are a temporary fix until I get replacement springs.
Thanks for uploading this video. I hate LG with a passion nowadays. My 1 year old
LG microwave control panel is very glitchy, my LG regular oven always has cold spots and hot spots, and my washer had the UE error codes.
LG will ever ever be bought by me again. You listening, LG people? Get your act straight!
EDIT: the sorting popped out! In tried zip ties next, and strings. No dice. The UE error code is pernicious! 😕
Getting rid of the machine machine. No more LG anything in my house, ever. Hope you are reading this, LG.
Thanks man, gonna get this done tomorrow I am
Having the same issue. Will update with my installation!
I wish this would have worked. We have the exact same washing machine. We purchased the springs listed in the link. They were very small and we weren’t unable to use them. My husband purchased larger springs at Lowe’s. First time trying out the washing machine with the springs and it’s a nightmare. The washing machine started bouncing around and was leaking water all over the floor. 😩
Just did this to my washer and it’s working perfectly! Thanks!
What springs did you buy? I bought the ones in the comments and my machine is worse than before
I tried putting springs on mine that I purchased at Lowe's. I ran the washer with no clothes after installing the springs and as soon as washer started spinning the washer started shaking real bad and then drum was slamming around I had to hurry up and power off. The springs I used were 4 inches long and 20lbs tension I'm guessing maybe it was too much idk but it didn't work for me
same for me. now i need to take it all apart again
How I got my LG washer to fix itself I put it on the curbside and the problem went away.
😂😂
David, brilliant solution. Im still laughing
Don't get me wrong, I understand your frustration with the machine, but why the hell are you watching a video about repairing your garbage? 😂
As others mentioned, BEWARE: the linked springs are too small. They work but you need to make the openings bigger and use a locking pliers & a bunch of strength to stretch them to where they need to go.
What weight were the Springs?
I have a similar model I purchased in 2015. Same issue with larger loads in recent years. I just purchased the shock absorbers as those appear to be a wear item looking at it. If that works I may purchase four more and install them in a few years.
Also, it appears the feet on the machine might move causing the washer not to be level anymore. Checking level might have to be a regular chore.
I followed the link for the springs in the description of your video and ordered them. It was Prime-Line SP-9610, a 5/8" x 2-1/2" x .072. However when I got them, they appear much smaller and stiffer than the ones you used in the video. Is there a way you can confirm the size of the springs you used? I'd really like to fix our LG as it is doing exactly what you described with the UE popping up all the time which leads to wasting a lot of water (how ironic?) and lots of frustration!!! Thanks for your help and video.
How did you mount the other 3 screws ? Im still having the same problem.
Replace the shocks and that fixes the problem about 60$ and real easy to replace just lift and pull out
The springs that you 'linked' in your video are too short. There was no way I could spread the distance between the mounting points. You made it look so easy so I am assuming that the actual spring length should be 3.5" to 4". Please HELP.
My issue started 6 years out. That said I have deep concerns about your fix as these machines are basically the same as the Samsung washers that had suspension failure issues that would blow the machines apart with people actually getting injured. By putting those tensions springs on the way you have them it appears to lift the suspension system put in place by LG and to me that is an awful big risk to take.
Yes, we live in a world of crappy throw away products that cost a fortune, that's why if I replace this machine I am seriously considering buying the most basic out there. If it lasts even half as long as this pile of junk I will be ahead of the game on what I've spent. If it last longer, I will be way ahead and that's a win, win to me.
I'm having the same UE problem with my LG washer (same model as this one). I saw another video talking about using springs, but this is the first video I've seen that mentioned the control board, so thanks for that info!
Does anybody know exactly how the control board senses the tub is uneven? I'm thinking about doing the spring thing on mine, but was curious if that doesn't work, if there's a way to block, or fake out, the sensor so that it never even detects the uneven condition? I'm not worried about the washer bouncing around or even tearing itself apart at this point. I'm so sick of it at this point, I can't even get through one load of light laundry without it going into UE mode. If it tears itself up, fine, I'll get another washer. Just curious if the springs don't work, is there any way to disable its ability to detect an uneven condition at all? Thanks!
Good solution and I'm sure it solved the issue but best to go with the front load as your dryer.
If the UE appears, even when the load appears balanced, or it just jumps from sub 10 minutes back to 22 minutes and refills. This became very frustrating and had been fixed under warranty for this same issue, after 3 years the issue returned.
Unplug the unit, let sit, then plug it back in. For how long I don't know, but let mine sit for 2 days and it operates like new again.
omg thanks! I'm going to try this! Mine is doing the exact thing, spins all the way down to 8 then starts refilling again😡. I don't know how much water I've wasted already.
@@annasandoval11 did you try it and did it work?
@@BuddyQuaidthe first day after plugging it in, then it went back to doing the same damn thing😠
@@annasandoval11 Same here. Didn't work. Tried the spring thing, made it worse. Ended up buying a Speed Queen. Now I'm happy.
The SP-9610 springs seem too short - only 2-3/8”
Spring size he suggested is too small.
I just bought this same model. Also what does code 603 mean ?
I had problems getting my LG washer (this model) not spinning completely out, and repeating rinse cycles .. because of the unbalanced load error. At one point, my water bill was $80. I did replace the main board - but continued to have the problem on heavier loads where articles of clothing were not the same weight. The only fix for me is allowing the washing machine to do most of it's regular cycle - wash - rinse -drain - rinse--drain -- getting the timer down to 19. Then I would Pause the cycle, and switch to Spin Only. Before hitting Start, I will shift the clothes to the center of the tub to balance it. Then press Start. The Spin Cycle starts at 13. It will spin for a few revolutions but unfortunately, no matter what you do it will stop with the unbalanced load error and start a rinse cycle. So I will let it fill with water and as it starts to agitate, I'll Pause it, let the water drain out, then shift the clothes once more - then press Start to Spin again. Unfortunately, this is something that I have to do continuously* - until the timer gets to 6 -- at which point, I am usually home-free -- meaning it will spin out completely. *The key is to know when to Pause it. For example, when it spins for a few revolutions and then stops, it will likely want to refill with water (rinse again). This is the point where you need to Pause it, open the lid, shift the clothes to the center of the wash (for balance), then Start again. Again, if you can get the timer down to 6, you should be home-free. Needless to say, I have to be by the washer during the whole spin cycle.
I don't know why the comment lined through the drain rinse drain...
Yes, this is EXACTLY what we've been doing. I added the springs and this fixed our problem! It's been so frustrating having to babysit our expensive washing machine.
Babysitting the washer…wow. This describes what has been happening with me. The more I am reading about these issues, the madder it makes me. I just paid to have the suspension struts replaced and it’s doing the same thing….
I just turn the washer off, turn back on and use the "spin only" cycle.
I'm sorry about your issues and can commiserate. We have ours about 8 or nine years and it NEVER worked properly. We, too, are always forced to babysit our WT1101CW otherwise we'll come back to a machine filled with water and a UE code. LG was of little help. I just wish I had returned it to HD after the first wash failure. I refuse to spend any money on this piece of garbage and certainly won't be installing four new shocks. If it hasn't worked since new, why should I believe LG when they say spend more and it will solve a problem that existed when it was brand new??? LG, just make a quality product, not a throwaway POS. If installing springs and a bungee cord around the drum doesn't help, this washer is going to the scrapyard. The only bit of satisfaction I have from this experience, is knowing that I have dissuaded a number of friends from ever considering LG products.
I have the WT1201CV model and for the life of me I CANNOT fix the UE error code. I first tried replacing the control board…didn’t work. I returned it for a refund since it was ~$250. Next I tried the little hall sensor on the bottom of the stator. Still not fixed. Finally I replace all 4 of the balancing rods. Running the drum completely empty still throws the UE error code. Previously replaced (not for this problem) is the water filled ring that sits on top of the drum. The unit is balanced dead level. The last thing I plan (begrudgingly) to try is a new stator itself. Any suggestions? I already bought a new washer but had planned to get this one fixed and sell it to offset some of the cost of my new washer.
Thanks for any help.
Good job! Great idea! It's crazy to think you have to try things like this. Seems like LG should have thought of using springs to enhance the shock absorbers function. At past it's not Samsung with the self destruct cycle! LOL.
LG should recall this unit.
@@doublewide6 the ue code is driving me up a wall. Thanks for the tips!
Have the springs completely fixed the UE problem?
Thank you for posting this. I may also add springs on the corners. I've uploaded a video with a couple other tweaks that I find have helped with the overall performance of the washing machine.
Update: I tested springs on the corners with poor results. Stabilizing at the top appears to make things significantly worse.
I tried that as well. The springs listed are too short and pull up the barrel so the sensor can not sense how much weight is inside. This makes the barrel spin like crazy at the beginning trying to sense how much of a load it has. I think that a foam side holding the top may be best but have not tried that yet. What other tweaks have you tried. Rubber-bands have the same effect, just not as bad as the short springs.
@@pauls635 yup, same here. I ditched the springs and replaced the rods. Also make sure that the two main nuts are tight, top and bottom.
John Walshaw, can you post a link for what you did. Tell me more about your other fixes?
@@bjski4557 Rods are the first item to change. Very easy to replace in my opinion and springs can wear over time. The main board was also needed as it was incapable of running without generating the UE error. Also, very easy to replace. This is where the sensor resides. The spin cycle is quite different now as the replacement board had a newer firmware. It doesn't mean you will never get a UE error when the load is genuinely uneven. There are still occasions I will need to spread the heavy things around the perimeter evenly and set the machine to drain and spin to get it to finish. But compared to before, when the machine literally could not be used, it was worthwhile fixing and yielded much satisfaction.
John Walshaw Where are the rods located? You recommend replacing the main board? Did you post a video of how to do this? Thanks for your reply.
Why do we need springs? Why can’t we simply use zip-ties instead?
Did you use the same size spring you listed in description? I got that size spring it seems too small can you please confirm size spring you used. Thank you
I got the springs and loaded them, I did manage to get them on there with the same location, but it pulls up the barrel to high that the sensor can not sense the load and spins out of control. Will try foam on the side to see if that will help.
I installed new heavy grade suspension rods. No help.
It seems to go out of balance when it kicks into high speed which is very unusual. They usually go out of balance long before that and once they get into high speed zone they don't go out of balance.
I worked for GE in louisville KY for 8 years . Believe it or not the appliances are built to last about 10 years
I believe maybe 5
Last but not work well. Keep it simple.
My old Kenmore lasted 20-plus years before it bit the dust but my so-called “new” LG washer broke down in less than 3 years. I purchased a 3-year warranty and when it would expire, I would purchase another 3-year warranty. Well now, LG is supposed to return what is left on the warranty because they know that it is no longer worth fixing. Anymore, companies just do not build things to last. Instead, they dole out pieces of junk that need constant fixing and then trashed.
Thanks for the tip .
Nice fix. Thanks.
Hello!!! I have the same washer. Can you please please show me how to get to the pressure sensor???
Can anyone? I have been searching every other model has a video. Not this one.
Good ideal Bob. Curious to see how it works on a long term let us know buddy. We bought an LG front loader about a 18 months ago hope it doesn't start the same thing. Did you get a lot of rain from Florence? Have a great week. God Bless!!!
I already had a load or 2 that have stopped. This is not a perfect fix, but it is running better. I think I need to tighten the springs a bit.
BALANCE the legs on your machine! Problem solved. I felt like an idiot once I figured out the issue. My machine works like new now!
Did that affect the load sensing feature
Was wondering how long your fix lasted?
Also wondering this!
This doesn't work. It lifts the tub out of the suspension rods and makes in unbalanced. As soon as the load starts to spin the washer shakes and moves across the floor. Do not advise.
Same here!
How do you deactivate DL on this washing machine???
I have reset the feet so there is no space between the floor an unit. They have a habit of moving on there own, even though it is level
Thanks life saver
Something to remember.
Yes, note to self don't buy any new fancy appliances.
My washer is showing error 03 before it start to rinse the last time
This does not work. Furthermore, the creator admitted, so in a comment thread here that he eventually had to replace the unit. Don’t bother.
The problem is your suspension rods that have to be replaced
its a i deal if it works o will try it on mine but if u going to buy a washer don't buy this one
My washer is showing 03 and it won't do any thing else
Well, I gave the springs a try in my lg WT5070CW and honestly, it made it way worse. I set it to spin only and It bounced more than ever and only lasted a minute before trying to back into a load balancing cycle. Maybe I needed stronger Springs... but I’m just not sure... this direct drive washer is a total piece of crap.
Same. We tried it tonight and it sounds 100 times worse than before. I HATE this machine.
I'm a appliance tech and you should not be doing this quick fix at all. Go ahead and replace those suspension rods it's very easy repair parts no more then 60-80dollars
Geesh folks, just balance the machine with a level and a wrench to use on the legs! Problem solved and your wash time will go back where it belongs!
Steps are Balance - Replace Rods - Replace Control Panel Improper loading is not an unusual problem.
Have read through everything posted. Apparently, there is no one fix. Checked the tub level and tub nut. Put zip ties on the tub corners and took out all the play. STILL tripped on High spin at 9 min and reset to 19 min with a refill. And, this was during a tub clean - no laundry! Guess I'll try the rods next. After that the Control Board is the only thing left.
Did you ever figure it out?
@@masonlove1740 No. Since it's too expensive to replace I've gone to plan B. When it starts to reload at 13 minutes, I switch to spin only. After that, I "baby sit." Sometimes, it will continue to reload. If it doesn't finish, I'll say the Hell with it and just throw it in the dryer.
I have the exact machine and it squeaks when rinse /spin cycle goes>??? wth?
Mine is squeaking now as well! So frustrating.
@@heatherpaoloni4976 we found that we have to run a tub cleaning cycle about every two months. The squeak has stopped and the problem solved. Look at the instructions for your machine on how to do that. Basically just some suds and bleach with no items in the tub. Good luck 🍀
did you make this video with a t-shirt over the camera??/
Did this to my washer, and it made it worse somehow
I tried the springs also and mine got worse too!
Did you somehow fix it?
I hate this washing machine
My LG frequently when it gets down to 11-13 mins resets to back 22 mins and right before it sprays more water i shut it off and rearrange clothes turn back on and put spin only on med and goes smoothly after that.
I just had the suspension rods replaced and is still doing exactly the same thing. Scepter now when I go into spin only it is still rinsing. It’s like watching paint dry…I’m so sick of this washer…
what scares me about these machines is the tub is supported by plastic... that tub can at times fill full i dont think i trust that..
Not only did it not work but our LG washer wouldn’t spin. Bad advice here.
BALANCE the damned legs. What's wrong with you people? I felt so dumb when I found the solution. I blame it on poorly trained installers.
Maybe it's that the problem you were experiencing isn't the same problem everyone else is experiencing? Maybe the problem is that you're projecting, which isn't helpful.
Just because your machine's legs were unbalanced and that balancing them fixed your machine, doesn't mean that's what's going on with everyone.
Thanks for your very helpful post Steve. Yours still out at the end of your driveway? Must be since you have so much time on your hands.
Hilarious! TH-cam suggests this video for me, because of previous searches for fixes to this problem, and with an open mind I click to watch. Scroll down in the comments and here you are ... you've commented on how many of these videos now? Telling people a completely useless fix to their problem? And YOU are the one making snide comments about how much time OTHER people have? You define the psychological concept of projection. Just gonna call you Projector Cuartel.
My post is quite helpful, in fact. It helps new people coming in here and seeing your "fix" ... by letting them know before they waste their time (like I did when testing out your "advice") that your fix is wrong for most people with this machine.
If you bothered to read other people's comments who have this issue, you would know that replacing the control board fixes the UE problem 99% of people with this issue are having. If replacing the board fixes it WITHOUT having to "balance the machine" then obviously, balancing the machine is not the problem.
Get over yourself and go buy a raw steak so you can have the chef at Morton's cook it for you.
"Yours still out at the end of your driveway? Must be since you have so much time on your hands."
Yep. That's why I'm actively looking at these videos on possible solutions.
What's your excuse? Yours is fixed, why the hell are you even commenting on these videos? Even if you had plenty of free time this seems like a total waste of it.
Go enjoy your life. You only get one.
Steve Counts So you're still looking for a cheap way out. ROFLMAO
It would be solved just spreading the clothes evenly distributed across
GuillermoFido it’ll do it even with no clothes in it.
Mine is level and it will still go UE on me even when I run it empty. I really believe is either design flaw or a quality issue.
you're a genius....the other fifty thousand people having this issue never thought of that. You sir should run for president. Haven't heard an answer to a problem better than that since biden was going to solve the coal miners unemployment problem by suggesting they all learn to code. You seem to have the same knack for boiling down a problem to the least likely answer. PURE GENIUS.
This method works on mine,I get the springs from Lowes ,no too big not too small, like a medium size and it solve the repeating rinse cycle, because what that is the washer is adding water to level up 5he unbalanced load, error uE
Energy savings? Garbage machine, start and dance for hour and starts again and never works properly, Energy wasting and take you allllll day to do a load