Update Oct 2022 - Yamaha now has a permanent fix and new units no longer has this issue. The PSR-E473 remains massive value for money keyboard, you just need to get a replacement keyboard if you encounter this issue. 🎶 Recommended Pianos - Yamaha geni.us/FCpSg9 - Yamaha geni.us/KCjH7 - Casio geni.us/F5sL8 - Donner geni.us/p7fnE - Alesis geni.us/TY2u - Kawai geni.us/gLezW - Roland geni.us/cd1sKzh - NUX geni.us/4AcSvjn - Korg geni.us/2Xob7rO 🎹 Recommended Keyboards - Yamaha geni.us/XQyDB - Casio CT-S1 geni.us/PkvVaY - Casio CT-X700 geni.us/J9ny - Key Lights Learning geni.us/79aSp - 76-Keys geni.us/S5WPD - Korg geni.us/w0N3Z 🎹 Recommended 88-Key MIDI Piano - Arturia geni.us/vCoH - M-Audio geni.us/wTTjzB - Native Instruments geni.us/UDUBKAY Free 30 Days Piano & MIDI Course skl.sh/MKR403 🎹 Best Piano Video Course bit.ly/35i5Mq6 📱 Best Piano App (Android/iOS) bit.ly/2EUP0SJ 📙 Jeremy See Beginner Keyboard Course bit.ly/3e5t3wh 🎼 Gear I Use Speakers geni.us/hGe2v Headphones geni.us/S1uooMg Audio Recorder geni.us/uJTZAAa Microphone geni.us/b1tEgB6 Audio Interface geni.us/aB5D4ox Arranger Piano geni.us/e2Fo USB MIDI Cable geni.us/pno8n 🎼 More Reviews www.jeremysee.info/ ☕ Support Jeremy with a coffee. www.paypal.me/jeremyseekeys/10USD
Hi Jeremy, you mention that there is a permanent fix. how can we ensure this? Is it like keyboards produced after a certain date does not suffer from this problem?
Thanks for taking them to task, Jeremy. The Yamaha PSR line is a very pedigree line of keyboards for student and pro players alike and Yamaha shouldn't betray the honor and prestige of that name just because they're the leading brand in the business. I hope they can be recalled and serviced at minimal inconvenience to the owners, this is unacceptable and again, thank you for sticking up for the consumer!!
Thank you for your service. I am shopping for one of the new PSR SX series models. I purchased a PSR S700 a while back but not long after I bought it, the LCD screen failed. I thought I was just unlucky. I recently watched and followed a TH-cam video to fix the screen. The cable got loose, I added something to reinforced the connection, and now it is working. But, I have to agree with Jeremy, they are easy fixes and should not be the customers' burden whatsoever. I postpone the purchase for now.
🎹 I am a Yamaha Piano Dealer in Ghana 🇬🇭 and the E473 keyboards we have here are all having the same display issues. I guess am going to be recommending the E463 to customers till this issue is fixed. 🤕
lucky for Me, after many hours of searching, checking, collecting info and watching reviews, finally I bought Korg EK50. So thank You Jeremy for Your great work.
I have been a subscriber to your channel for some time now and in addition to your terrific videos, we now know that you have our backs. Yamaha should have corrected this issue long ago. I have been a Yamaha owner for over 20 years and still have some faith that they will continue to produce quality products going forward !!
I'm with you Pat. I've been a YEC teacher and sales person (the 80s), and a Yamaha keyboard fan and owner of about a dozen different Yamaha keyboards since the 80s. The quality of of Yamaha pianos, organs, and electronic keyboards has been consistently great. Now what?
@@ibdense Jeremy is not complaining about the entire Yamaha product line. He specifically mentioned the exact model in his video. Since these are electronics, it is acceptable to have a product with malfunction component. Best thing is to recall them and rectify. That's why electronic giants like Apple, Harman Kardon sell "Certified refurbished" products separately.
Thanks so much for this video. Yamaha has made a big mistake in not issuing a recall. Their reputation will suffer as a result. Your reputation, on the other hand, has grown even more.
The problem isn’t with the LCD display, it’s with the logic circuit or power regulator that feeds current to the display. Right now I’m looking at either a Yamaha P45 or Korg B2. If that’s the attitude Yamaha has towards customer service, it looks like I’m going Korg.
I was thinking the exact same thing, logic circuit design. Is the problem there from the start, or is it developing over time? If it developing over time, the logic circuit may have a flaw slowly killing the LCD (probably feeding it DC voltage, LCDs absolutely hate this and will very shortly start fainting)
I think the electrical traces that connect to e373 motherboard pcb are too thin because having suffered electromigration. It seems Yamaha got an engineering design failure for PSR-E473.
One thing I can say, is Korg’s customer service has been great. I had a couple questions regarding a keyboard twice. And each time I emailed them, Korg replied back the next day. Yamaha on the other day, hasn’t replied back in over a month.
I'm from England. I really appreciate you highlighting this flaw and Yamaha's sub-standard response. I see you have now won the outcome you deserved in the first place. Well done and thanks for your video.
I used to work for Yamaha but I would give our customers a full functional keyboard & not a lemon. I would gladly have it replaced if the product has a problem. I don't work there now. Thank you!
I have always praised Yamaha as a company and I have commented elsewhere that from pianos to motor bikes everything they make is of very high quality, but after hearing about this problem and their response to it I will reconsider my view. Yamaha need to sort this out----and quickly.
I also have purchased approx 30 keyboards over past 20 years. Almost all were fine but I experienced bad display screens on 3 keyboards - and all were Yamaha keyboards. One was on a keyabord that was over $2000 USD. Most Yamaha keyboards are fine and I continue to purchase them - but Jeremy is correct that you cannot rely on Yamaha customer service. It is ABSOLUTELY CRITICAL to purchase keyboards from a reputable dealer. In the US, Sweetwater provides a 2yr warranty. Also many credit cards will provide extended warranties as well. Buyers - protect yourself!
Thanks for making this video Jeremy. I just discovered your channel a couple of weeks ago and watched your review on the Yamaha PSR-E473. I purchased it and saw that there was something wrong with the display. I first thought it was my lighting and realized it wasn't. Unfortunately, I didn't see this video until I had purchased this model already. Wish I would have seen this video at the time. Well I finally sent it back and got a refund. The Yamaha PSR-EW425 is on backorder everywhere as of 1/4/2023, but I'm hoping to purchase it when it's available!
Come on Yamaha, all eyes are on you now, Medeli are waiting in the wings ….. eager to pounce…..ready to show the world what a splendid keyboard manufacturer they are .
Jeremy, you are to be applaudable and admired for your call out on such a giant company that seem to think that they can get away with it. I love Yamaha products indeed, however when this happens one start wondering why we have to put up with it. Having said that I had issues with other main companies in the music industry and yes, they're all in it to simply take your hard cash. God Bless you and safe.
Thank you, you are our savior!!! And I wonder why the supply of YAMAHA PSR-E473 was slowed down in some countries. I almost took this device! Thank you!
Thanks a lot for posting this. My psr e463 had zero problems. Roland modern keyboard owners have been dealing with lcd issues for years and I bought a used e200 as a result which also has great lcd performance.
Thanks for highlighting this Jeremy👍Unfortunately quality control at Yamaha seems to have slipped somewhat over the last couple of years. Most of their products are fine but there are design or production faults they do have a habit of putting up barriers to a resolution. They either blame the customer or just refuse to acknowledge there is a problem at all. This was the case with the well documented MODX88 noisy keys issue and despite so many having this fault the company denied there was a problem. To their credit they did still fix this "non existant fault" for customers even out of warranty. The display fault on the PSR-E473 display should not have made it through to production. Yamaha should get on top of it, admit it is a problem and sort it out. All companies have issues from time to time. It is how you deal with it that counts and right now, Yamaha are not dealing with these things very well at all.
People may not realize how brave it is to call out a big company like Yamaha. It's important that you are paying for what you review with your own money. Frustrating that they would treat you, or any other loyal customer with such disrespect. Thank you for posting this video and even with all the reviews and information we gather before we spend our hard earned money... the saying still goes "buyer beware".
I was done with yamaha as soon as i got my hands on the Roland FP-10 and i was so impressed with the action action it felt way more premium than my more expensive Yamaha DGX 660
I WAS REALLY SHOCKED TO HAVE SEEN THIS VIDEO OVER E473 AS I WAS ABOUT TO BUY E473.... I HAD JUST ORDERED CASIO CTX 870 TODAY... THANKS FOR THE INFORMATION... CHEERS !!!! I ALWAYS LOVE WATCHING YOUR VIDEOS.....
Well, I must say with regret that few Yamaha pianos I recomended to friends showed rather quickly failures on LCD screens, but with keys too. That was unimaginable to happen a decade ago. I am using yamaha keyboards for almost 40 years, it has always been a symbol of durability and quality finish. Last time I was testing Montage flagship in music store, salesman told me that the things have changed, and many new producers of musical equipment emerged with high quality products, while good old stuff lately too often neglect quality control issue, especially those who moved production outside Japan. The same is noticeable in car industry, HI-FI audio production and tool machinery. Roland from Italy, Yamaha from China, Korg from Europe, all of them show weak points soon after purchase. But on the other hand, good old models from the 70ies or 80ies jump heaven's high in prices on e-bay.
Thank you for your service to musicians. There has been for generations two sides in music. One side goes from student to professional musicians, entertainers. The other side is the music business, from manufacturing instruments to the recording and promoting of recorded productions. In business, and not all yet many lack compassion towards the musicians no matter what level of ability you play. Obviously this issue is one of them. As in any business industry Yamaha being one of them use trickle down technology where a student can end up with a warehouse of keyboards. As the student develops so does the profit margins increase. By the instrument developers and makers. It’s our world and this is the way it is. Yamaha has been a two headed leader. One historically overpriced. And Two Trickle down technology. To tell the truth Yamaha is not the only keyboard doing this, yet Yamaha leads in this negative distribution of business practice from the eyes of a keyboard player of 60 years. I am in my 70’s. Your video is great, you provide a wonderland service to musicians from student to professional. I am sure there are thousands of musicians on plant earth who are aware of music instrument makers. 🎹🎶❤️
Interesting issue, it reminds me of the display flaw seen on the PSR-S900/S700 back in 2007-2008. Even as a 11-year old kid back then, I was really annoyed by that display problem. I decided to get a replacement LCD and the same problem persists again. With no other choice, I sold the S900 in an imperfect condition and with the money I received from selling it, I switched to the much cheaper PSR-S550, which was recently released in 2008.
Thank you Jeremy, good to know, I'll tell my other students in my music scool... As a electrician i assume it will be a IC in the specific powersupply for the screen.....it s a no go that behavior... Greetings again from Germany 😉🤗
This is disturbing. I have a ton of Yamaha equipment in my studio and love all of it. NONE of it has ever needed repair other than internal battery replacement after years and years of use. I have a Yam DM2000 board (which I dearly love by the way. All card banks have been filled out and has the optional meter attached, all work flawlessly. 48 dedicated tracks in and out of my computer via Hammerfall lightwire interface.) that is going on 20 years old and it still works flawlessly. Please Yamaha, don't became another also ran company!
would you recommend building a similar system these days? idk if i would ever need so many channels, but i have an opportunity to snatch a lightly used dm2000 with meter bridge from a tv station (i won't get it for peanuts but it's cheap for what it can do) and all i want out of my setup is stability and reliability.
Good job Jeremy, for calling this out. Its a sad reality that a lot of companies have poor customer service when it comes to problems. When we see products advertised, they often hype about things like 3 or 5 year warranty for peace of mind. But the reality is, when you have a problem that needs fixing, you often have to take or send it back to the store where you bought it, or if store warranty has passed, your left with the worrying fact of returning the unit abroad to the manufacturer, which is costly and in either case, your left without something you payed for, for months on end. I've heard stories of return fixed products being battered around and looking more worn than before they were sent. Some not even fixed. I think a better system needs to be put in place. If a manufacturering defect occurs in the first 3 years, it should automatically be replaced from the store with same or similar value item. Consumers don't have money to waste, and poor service from companies like Yamaha will only result in less sales in the longrun. Yamaha needs to hold up their hands and admit the problem. Not treat its consumers as if we are stupid.
@@JeremySee Oh my, that's totally unacceptable for a brand new item. I think as consumers we all need to band together and show we are not going to accept shoddy workmanship and/ or poor customer service. 👍
Sounds like a bad batch of screens, and Yamaha does not want to replace them. Yamaha hasn’t always been this way. I remember when one of their employees was a member on the General Arranger Forum on the SynthZone. I found an issue years back that affected one of their budget 76 key digital pianos (NP model), and after posting it online in forums, a Yamaha tech reached out to me, and got it fixed.
Yamaha need to be careful , because if they lose the confidence of the public in their honesty ,and workmanship. These days Casio equals Yamaha so they could lose a lot of custom.
OMG I just bought mine. I am quite worried because I got it with the best of expectations and even sold my 463. Greetings from Colombia in South America and thanks for the info.
I’m in the USA and I purchased an e473 based on excellent reviews. Had a Korg EK-50 before and promptly sold it to finance the e473. My e473 has the display problem and although the instrument is useable, it’s not right for a new keyboard to have a marginally readable screen. I’m wishing I had the Korg back.
The E473 is an excellent keyboard. The flawed screen happens to random batches. Ensure you get a replacement with a good screen and everything will be fine.
Maybe they still did not understood the root-cause. I wonder if the MainBoard PCB is the same (or same revision) between the two PSR; if both are manufactured on the same production site. Also, if there is a difference in the tolerances of the plastic meca for the top cover that supports the LCD and front panel. I think especially about the pressure on the LCD contacts or the conductive ribbon, that could affect the lcd signals. Other things could be linked to the component shortage, and rather than stopping the production, they prefer to go on producing, with an alternative component, that is not in the full range specs. In any case, the way Yamaha handles this issue is not at the expected level, especially when we consider the -up to now- good image we usually have of this company and their products.
Just wanted to thank you for not only recommending this keyboard in the first place (I bought one last year, it's great!), but also giving this issue public exposure. My LCD screen faded, and when I did some research, your video was among the first bit of corroborating information I found online. I contacted Yamaha, and they evidently knew right away what my issue was. I took it to a Licensed Yamaha Servicer in my area and they replaced the LCD screen free of charge (it was under warranty). For the record, they replaced the LCD screen with an actual numerically NEW LCD part - it was not simply a replacement of the old LCD. I noticed you mentioned this might be a voltage issue (?) but my hope is that this fading won't happen again.
@@JeremySee Yes! The new LCD screen part arrived from Yamaha faster than I thought it would - and the tech performed the swap the same day while I waited. I'm not happy about the issue itself, but at least it was finally addressed by Yamaha. Again, I'm hoping this new screen doesn't fall victim to the same issues. If there's any maintenance tips you have, I'm happy to hear it ! lol
Thanks to the truthful author!!! I bought a PSR-E373, otherwise I would have run into trouble with the PSR-E473! Yamaha should be ashamed of their oversight, Yamaha should have recalled all defective 473s, As most Japanese car companies do! Vote for this! click like! We are buyers, we should not be deceived by manufacturers!
Amazing from a brand like Yamaha. I take this opportunity to share with you the very positive and qualitative little experience with Kawai: After the purchase of an MP7 SE, I send a request on the type of connection of monitoring speakers directly to the Japanese site (from Belgium) . Three days later I have a very clear answer from Kawai Germany. Top ! And I'm not talking about the quality of the instrument, the details of the technical manual etc. Top !
I love my Kawai. But in the past, I have had some great Yamaha keyboards. They have had a great reputation for many years. Kawai originally helped Yamaha get into the piano business. Both companies are known as top piano makers. I know a technician who services all kinds of keyboards, and he said Yamaha is becoming a hard company to work with. They never communicate, take months to receive a part, do not want to pay contractors for warranty work. He is dropping them as a service company after many years. I hope they get back on track, it would be a shame to lose a once great company.
It is sad to hear that Yamaha would release this especially on the PSR series. My PSR-E473 fortunately doesn't have this issue, but it sucks to hear that a lot do, especially knowing that it was done on purpose (Releasing the defective LCD ones). I hope they would listen and stop production and fix the issue somehow.
It's time Yamaha stops using these cheap screens, and start using actual pixel screens in all models, or at least in mid-range models like this. We are not in 2002 anymore.
Wow what a nice catch. I was at my local music store and kinda noticed this at the one in the store. i was not sure what it was until i saw this video. Thank you for sharing. And hope Yamaha can fix it.
U are very right. I have the same keyboard with same issue. The keyboard is super feature rich but they cant fool around with this. Thank you for voicing this issue.
Thank you for this info. Not just Yamaha e473, Yamaha e463 also have flaws, it has memory issues the memory sometimes doesn't recall user settings, and songs recorded on it whenever the power goes off and on again. Not just that it has an unending key problem, a problem of dead keys which keep repeating at 2weeks Interval plus the board issues... I was hoping that the successor being e473 would fix this things but it's even worse think I'm gonna leave Yamaha products for good!
It can't be any scarier than the PSR S series "internal hardware error" message. Thankfully my s975 has never done that after 5 years of owning it. But I've seen those videos and it makes me afraid it will happen to mine. It sucks to see a premium product potentially fail for no clear reason. Hopefully that's fixed with the SX series.
Good video. People should NOT accept bad quality. Stop buying their products, if they don't make a recall. I have had a worse experience with Sony and I stopped buying their products. Name / popularity doesn't mean they can give us ****.
This is sadd. I am thinking of purchasing a yamaha keyboard in the future. I hope yamaha will fix this and issue a recall. Watching from the Philippines
I have read the negative reviews of Yamaha Customer No-Service on other channels, and it makes me not t want to buy their products. Donner and Roland, on the other hand, receive high marks for their service and attention to customers.
Interesting. Thanks for bringing it up. Perhaps it would be an even bigger issue if it were to happen on there more expensive models, but as long as the playability of the instrument isn't efected personaly I wouldn't call it a big issue, but yeah they should do something about it🎹🎶
IDK, there's something wrong with the display or associated parts. What if it fails for good? It'll be a bit hard to operate de keyboard, unless you don't use any option and just change programs.
@@PastelComGini yeah I already asked someone about the fungtions of the screen. Let's just hope this won't be a problem with more expensive models in the future, and Yamaha will do something aboutit. He, and meny others mentioned the only problem is the colors in the display are uneven not the entire screen whent black🎹🎶
It looks to be limited to the e473 or I'm sure we'd have heard a lot about the issue by now. I'd guess it's something to do with the electrical wiring or chip, since the display itself is identical to the 425 where no issues are found. It's also likely to be a difficult fix or Yamaha surely would have done it by now. I'm guessing it's chip related since they're hard to get now and expensive.
Yamaha had an number of problems with their W7 workstations in the 90s (I know, I'm showing my age 🙂) Their aftersales was just as bad then as it is now. It cost me over £120.00 just to get the switches and Data wheel replaced and within a few months the replacements were starting to fail. But, on the otherhand, when one of their technical staff mis-informed me that samples could be loaded into a W7 (they can't) They were quite helpfull! At the end of the day, bad service leaves a bad taste in the mouth, and makes one think twice.
My E463 has a different problem with the LCD. Just a minor glitch in the 3 digit counter at the right of the screen, when the rhythm is playing, the third digit segment doesn't lit properly. It's not a big deal, but it came this way right out of the box. I will definitely not be keeping this keyboard around much time as my older Roland E-30 is. Very disappointed with Yamaha too...
I've never heard of a recall on a keyboard, But keep fighting the good fight, I guess. What I see here is an opportunity for good deals on used or clearance 473s.
One of the reason why I left yamaha psr keyboards and move to Roland because of this LCD issue.. they expire in a few years. Since 1997 The PSR LCDs fades within 3 yrs of use, your lucky to get 5 yrs lifespan.
Yamaha needs to get their stuff together. This isn’t typical nor acceptable for even a value priced keyboard. Casio isn’t having these issues. Where is the quality control? It takes long to build a reputation than it does to destroy one.
I find it is the viewing angle. There seems to be more contrast the less the angle. If you stand directly above poor display...move a more sitting position best... please try let me know what you think.
This video really stands out to me since Jeremy is usually very fond of Yamaha gear (as am I). Clearly this is a keyboard to avoid and I hope Yamaha takes notice.
After watching lots of your videos, I was undecided betw. 473 or casio Lk s450(I like to have the option of a mic input) I went with the Casio though. Thank you v.much for sharing things we can't find on other channel🙏🏻😊
So sad to hear that. But, in my opinion, I check personally or ask for a video. Still, if the issue would come out, I will defenitely send back and ask for my refund.. right away. Because I do not trust "repair shops" even though these are from the store or brand. In fact, to trust.. nowadays... is too dangerous! Cheers! Txs for the vid.
Stuff like this happens. Sometimes you have a bad batch of parts, or some design, or assembly problem. This happens a lot in the automotive industry. But the issue like you said is the integrity to own up to it, often companies saying the same thing, that's normal or some other excuse, just like insurance of extended warranty companies say it's not covered. And this is a maimstream popular model that is their bread and butter high volume sales model. Bad for business. At least the Reface series doesn't need an LCD display.
I have bought the 473 instrument. Just listen to the voice 001, try the three most right side keys ABC, they sound like knocking on a door, not as piano, but the voice 002 and the following ones are OK. Another instrument in the shop has the same fault.
I have to thank you, just in time!. Today I was going to buy my keyboard on yamaha fortunately I took a last check here and now I'm going to search for an alternative, Casio or another brand!
Thanks Jeremy. I bought a Roland Go and was thinking of buying a Yahama as an upgrade in a year or so. I will make sure to give this particular model a wide berth.
LCDs being uneven are rarely due to the LCD, if all segments go on/off even at different brightness, the LCD is usually OK. Sometimes there is a brightness or contrast adjustment that is off, a loose connection to the LCD - most use transparent contacts on glass with a rubber conductive contact membrane the lays over the transparent contacts. Missalignment of the rubber contact can cause uneven segments. Sometimes the row and column drivers are weak (quite often using rouge parts from China) or wrong series resistors are in place. I am glad Yamaha fixed it. If it was built in Japan it should not have had this problem as Japanese companies usually have very high quality standards... if it was built elsewhere, who knows.
I feel with you, about 15 years ago I bought a Yamaha MM6 and a few years later, the LCD display screen began to show error on one half of the screen. There where nothing to do about it.
I had no idea about this issue! My PSR-e473 thankfully doesn't have this issue, but I can't believe this is happening to this piano. If it does, good thing I have a 4 year warranty! But regardless of the defect the e473 is still fire.
Hi Jeremy thank you for bringing up this issue through your TH-cam channel to know Yamaha's electronics defects I like your videos 🤝👏👏👏 I believe Yahama will listen and make the customers happy in the meantime I want to know is there any problem or issues on this PSR SX 900 series in these days ? I'm thinking about this model to buy It's 2300 Canadian dollars now
Jeremy, I recently bought a Yamaha keyboard specifically on your glowing recommendation. Fortunately in my case I ended up getting the PSR-EW425 and not the flawed PSR-E473. But Yamaha ought to be aware that you are tremendously influential. Just as you have sent consumers in their direction, you can just as easily drive consumers away if Yamaha insists on being unresponsive. Too bad, because so far the EW425 is a phenomenal device. Thank you!! Anyway, if I had to guess, it sounds like the lower powered E473 might not be sending enough power to the LCD unit. If so, replacing the LCD is pointless, they need to update the circuitry in the budget device.
Indeed the EW425 is phenomenal. Unfortunate with the E473. I am such a small audience that Yamaha don't even want to lend me their $60 kids keyboard to review. 🤭
I have an 88 key Yamaha keyboard that is about ten years old now. The LCD screen did the same thing about a year after I bought it . I can't read it at all now. I don't know what model it is but I'll add it later.
buying is never a problem,but good service after sale is another,its not only yamaha,there are other (non musical keyboard) companies that fall on deaf ears when you have a problem,my problem was a tablet,so i dont buy from that brand anymore,period,there are enough alternatives,i cant complain from my korg PA700,its a great musical instrument,however,nowadays i use the computer and VSTI's more and as a keyboard controller i have a keylab 61 MkII from arturia,the keys are superb to the touch
Hi Jeremy, perhaps you can write in to the head office for them to investigate this issue, giving them some possible context as well. I've read the comments about it not being faulty LCD display screens per se, but something to do with the voltage. Initially I just thought, "cool, the root of the problem has been identified by some people with knowledge of electronics." and didn't think more about the matter. Just suddenly thought of this issue again and realised it's not just that, and that it's mainly a human issue. Imagine someone bringing in a 'faulty' keyboard. Gatekeeper tries to reject but relents. The technician turns it on and it looks wonky. He removes the LCD screen, and inserts a brand new and tested LCD screen. He turns it on and it looks wonky too, but he already tested the new LCD screen, and there's nothing in his manual that tells him to check the voltage or what to do when screen is wonky (besides replacing with a new and tested screen). Hence he writes "screen replaced" in the log and considers it a job done, without consulting the senior technician for whatever reasons. Whehter it's this scenario or another, it boils down to a human somewhere along the line who thinks that a wonky screen is an acceptable quality for a Yamaha product, instead of raising the issue to the higher ups. And it may very well be the case that this decision is not an official Yamaha policy.
The issue is indeed a human one. Believe me, HQ knows about the issue. How to recall and replace low margin keyboards is the can of worms no one wants to open.
Update Oct 2022 - Yamaha now has a permanent fix and new units no longer has this issue. The PSR-E473 remains massive value for money keyboard, you just need to get a replacement keyboard if you encounter this issue.
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This is an amazing share! I hope you have an amazing day
Got psr-473 yesterday from amazon and display is crystal clear, hope this helps.
Thank you for the information and advices. I wish you peace in your heart and life and many blessings in the Lord Jesus Christ name.
@@mwa8655 this will affect after one to two months of use...my keyboard is also start feded after some time
Hi Jeremy, you mention that there is a permanent fix. how can we ensure this? Is it like keyboards produced after a certain date does not suffer from this problem?
So happy to see that you have raised your voice against the unacceptable after sales service behavior of Yamaha.
Thanks for taking them to task, Jeremy. The Yamaha PSR line is a very pedigree line of keyboards for student and pro players alike and Yamaha shouldn't betray the honor and prestige of that name just because they're the leading brand in the business. I hope they can be recalled and serviced at minimal inconvenience to the owners, this is unacceptable and again, thank you for sticking up for the consumer!!
Thank you for your service. I am shopping for one of the new PSR SX series models. I purchased a PSR S700 a while back but not long after I bought it, the LCD screen failed. I thought I was just unlucky. I recently watched and followed a TH-cam video to fix the screen. The cable got loose, I added something to reinforced the connection, and now it is working. But, I have to agree with Jeremy, they are easy fixes and should not be the customers' burden whatsoever. I postpone the purchase for now.
🎹 I am a Yamaha Piano Dealer in Ghana 🇬🇭 and the E473 keyboards we have here are all having the same display issues. I guess am going to be recommending the E463 to customers till this issue is fixed. 🤕
Am in Ghana 🇬🇭 too where is your location I need one
Wow
How much is the E463 currently in Ghana?
Maybe you should recommend another brand?
Sir can wole demand a replacement keyboard from yamaha about display issue now after 2 years of purchase?
lucky for Me, after many hours of searching, checking, collecting info and watching reviews, finally I bought Korg EK50.
So thank You Jeremy for Your great work.
I have been a subscriber to your channel for some time now and in addition to your terrific videos, we now know that you have our backs. Yamaha should have corrected this issue long ago. I have been a Yamaha owner for over 20 years and still have some faith that they will continue to produce quality products going forward !!
I'm with you Pat.
I've been a YEC teacher and sales person (the 80s), and a Yamaha keyboard fan and owner of about a dozen different Yamaha keyboards since the 80s.
The quality of of Yamaha pianos, organs, and electronic keyboards has been consistently great.
Now what?
@@ibdense Jeremy is not complaining about the entire Yamaha product line. He specifically mentioned the exact model in his video. Since these are electronics, it is acceptable to have a product with malfunction component. Best thing is to recall them and rectify. That's why electronic giants like Apple, Harman Kardon sell "Certified refurbished" products separately.
Thanks so much for this video. Yamaha has made a big mistake in not issuing a recall. Their reputation will suffer as a result. Your reputation, on the other hand, has grown even more.
The problem isn’t with the LCD display, it’s with the logic circuit or power regulator that feeds current to the display. Right now I’m looking at either a Yamaha P45 or Korg B2. If that’s the attitude Yamaha has towards customer service, it looks like I’m going Korg.
I was thinking the exact same thing, logic circuit design. Is the problem there from the start, or is it developing over time? If it developing over time, the logic circuit may have a flaw slowly killing the LCD (probably feeding it DC voltage, LCDs absolutely hate this and will very shortly start fainting)
Exactly. A flaw in the circuit design is most likely not allowing the proper amount of current to reach the display.
I think the electrical traces that connect to e373 motherboard pcb are too thin because having suffered electromigration. It seems Yamaha got an engineering design failure for PSR-E473.
wow so many knowledgeable engineers that are passionate about keyboards and music
One thing I can say, is Korg’s customer service has been great. I had a couple questions regarding a keyboard twice. And each time I emailed them, Korg replied back the next day. Yamaha on the other day, hasn’t replied back in over a month.
I'm from England. I really appreciate you highlighting this flaw and Yamaha's sub-standard response. I see you have now won the outcome you deserved in the first place. Well done and thanks for your video.
Thanks for watching!
What I found as a former Yamaha's customer is that their aftermarket support is horrible! I will never buy a Yamaha keyboard again.
This is absolutely true.
I used to work for Yamaha but I would give our customers a full functional keyboard & not a lemon. I would gladly have it replaced if the product has a problem. I don't work there now. Thank you!
I have always praised Yamaha as a company and I have commented elsewhere that from pianos to motor bikes everything they make is of very high quality, but after hearing about this problem and their response to it I will reconsider my view. Yamaha need to sort this out----and quickly.
I also have purchased approx 30 keyboards over past 20 years. Almost all were fine but I experienced bad display screens on 3 keyboards - and all were Yamaha keyboards. One was on a keyabord that was over $2000 USD. Most Yamaha keyboards are fine and I continue to purchase them - but Jeremy is correct that you cannot rely on Yamaha customer service. It is ABSOLUTELY CRITICAL to purchase keyboards from a reputable dealer. In the US, Sweetwater provides a 2yr warranty. Also many credit cards will provide extended warranties as well. Buyers - protect yourself!
What was the keyboard that was over $2000?
I was about to buy E473, I saw a review on Amazon complaining about the same problem here in India. Thank you so much for your information.
Thanks for making this video Jeremy. I just discovered your channel a couple of weeks ago and watched your review on the Yamaha PSR-E473. I purchased it and saw that there was something wrong with the display. I first thought it was my lighting and realized it wasn't. Unfortunately, I didn't see this video until I had purchased this model already. Wish I would have seen this video at the time. Well I finally sent it back and got a refund. The Yamaha PSR-EW425 is on backorder everywhere as of 1/4/2023, but I'm hoping to purchase it when it's available!
Come on Yamaha, all eyes are on you now, Medeli are waiting in the wings ….. eager to pounce…..ready to show the world what a splendid keyboard manufacturer they are .
Jeremy, you are to be applaudable and admired for your call out on such a giant company that seem to think that they can get away with it. I love Yamaha products indeed, however when this happens one start wondering why we have to put up with it. Having said that I had issues with other main companies in the music industry and yes, they're all in it to simply take your hard cash. God Bless you and safe.
My 2 year old Casio CTX800 still works perfectly, and I use it almost daily.
Thank you, you are our savior!!!
And I wonder why the supply of YAMAHA PSR-E473 was slowed down in some countries.
I almost took this device! Thank you!
Thanks for your honest review sir, i have psr 463 w/ no issue, hoping it will last long.
Thanks a lot for posting this. My psr e463 had zero problems. Roland modern keyboard owners have been dealing with lcd issues for years and I bought a used e200 as a result which also has great lcd performance.
Thanks for highlighting this Jeremy👍Unfortunately quality control at Yamaha seems to have slipped somewhat over the last couple of years. Most of their products are fine but there are design or production faults they do have a habit of putting up barriers to a resolution. They either blame the customer or just refuse to acknowledge there is a problem at all. This was the case with the well documented MODX88 noisy keys issue and despite so many having this fault the company denied there was a problem. To their credit they did still fix this "non existant fault" for customers even out of warranty. The display fault on the PSR-E473 display should not have made it through to production. Yamaha should get on top of it, admit it is a problem and sort it out. All companies have issues from time to time. It is how you deal with it that counts and right now, Yamaha are not dealing with these things very well at all.
My sentiments exactly. Huge production do mess up some things but the thousands of units with glaring LCD fault shouldn't have left the factory.
People may not realize how brave it is to call out a big company like Yamaha. It's important that you are paying for what you review with your own money. Frustrating that they would treat you, or any other loyal customer with such disrespect. Thank you for posting this video and even with all the reviews and information we gather before we spend our hard earned money... the saying still goes "buyer beware".
Well said!
I was done with yamaha as soon as i got my hands on the Roland FP-10 and i was so impressed with the action action it felt way more premium than my more expensive Yamaha DGX 660
I WAS REALLY SHOCKED TO HAVE SEEN THIS VIDEO OVER E473 AS I WAS ABOUT TO BUY E473.... I HAD JUST ORDERED CASIO CTX 870 TODAY... THANKS FOR THE INFORMATION... CHEERS !!!!
I ALWAYS LOVE WATCHING YOUR VIDEOS.....
Well, I must say with regret that few Yamaha pianos I recomended to friends showed rather quickly failures on LCD screens, but with keys too. That was unimaginable to happen a decade ago. I am using yamaha keyboards for almost 40 years, it has always been a symbol of durability and quality finish. Last time I was testing Montage flagship in music store, salesman told me that the things have changed, and many new producers of musical equipment emerged with high quality products, while good old stuff lately too often neglect quality control issue, especially those who moved production outside Japan. The same is noticeable in car industry, HI-FI audio production and tool machinery. Roland from Italy, Yamaha from China, Korg from Europe, all of them show weak points soon after purchase. But on the other hand, good old models from the 70ies or 80ies jump heaven's high in prices on e-bay.
Thank you for your service to musicians. There has been for generations two sides in music. One side goes from student to professional musicians, entertainers. The other side is the music business, from manufacturing instruments to the recording and promoting of recorded productions. In business, and not all yet many lack compassion towards the musicians no matter what level of ability you play. Obviously this issue is one of them. As in any business industry Yamaha being one of them use trickle down technology where a student can end up with a warehouse of keyboards. As the student develops so does the profit margins increase. By the instrument developers and makers. It’s our world and this is the way it is. Yamaha has been a two headed leader. One historically overpriced. And Two Trickle down technology. To tell the truth Yamaha is not the only keyboard doing this, yet Yamaha leads in this negative distribution of business practice from the eyes of a keyboard player of 60 years. I am in my 70’s. Your video is great, you provide a wonderland service to musicians from student to professional. I am sure there are thousands of musicians on plant earth who are aware of music instrument makers. 🎹🎶❤️
Thanks. Please recommend a digital piano brand other than YAMAHA.
Interesting issue, it reminds me of the display flaw seen on the PSR-S900/S700 back in 2007-2008. Even as a 11-year old kid back then, I was really annoyed by that display problem. I decided to get a replacement LCD and the same problem persists again. With no other choice, I sold the S900 in an imperfect condition and with the money I received from selling it, I switched to the much cheaper PSR-S550, which was recently released in 2008.
You can still get one of the PSR-XS series of keyboards. The screen is better...
@@makximumlive I already have SX700 since 2019 and working fine for 3 years now
Thank you Jeremy, good to know, I'll tell my other students in my music scool... As a electrician i assume it will be a IC in the specific powersupply for the screen.....it s a no go that behavior... Greetings again from Germany 😉🤗
This is disturbing. I have a ton of Yamaha equipment in my studio and love all of it. NONE of it has ever needed repair other than internal battery replacement after years and years of use. I have a Yam DM2000 board (which I dearly love by the way. All card banks have been filled out and has the optional meter attached, all work flawlessly. 48 dedicated tracks in and out of my computer via Hammerfall lightwire interface.) that is going on 20 years old and it still works flawlessly. Please Yamaha, don't became another also ran company!
would you recommend building a similar system these days? idk if i would ever need so many channels, but i have an opportunity to snatch a lightly used dm2000 with meter bridge from a tv station (i won't get it for peanuts but it's cheap for what it can do) and all i want out of my setup is stability and reliability.
Good job Jeremy, for calling this out. Its a sad reality that a lot of companies have poor customer service when it comes to problems.
When we see products advertised, they often hype about things like 3 or 5 year warranty for peace of mind. But the reality is, when you have a problem that needs fixing, you often have to take or send it back to the store where you bought it, or if store warranty has passed, your left with the worrying fact of returning the unit abroad to the manufacturer, which is costly and in either case, your left without something you payed for, for months on end.
I've heard stories of return fixed products being battered around and looking more worn than before they were sent. Some not even fixed.
I think a better system needs to be put in place. If a manufacturering defect occurs in the first 3 years, it should automatically be replaced from the store with same or similar value item.
Consumers don't have money to waste, and poor service from companies like Yamaha will only result in less sales in the longrun.
Yamaha needs to hold up their hands and admit the problem. Not treat its consumers as if we are stupid.
Well said! I'm unfortunate to live in a place where warranty is a paltry 6 months or 1 year.
@@JeremySee Oh my, that's totally unacceptable for a brand new item. I think as consumers we all need to band together and show we are not going to accept shoddy workmanship and/ or poor customer service. 👍
Sounds like a bad batch of screens, and Yamaha does not want to replace them. Yamaha hasn’t always been this way. I remember when one of their employees was a member on the General Arranger Forum on the SynthZone. I found an issue years back that affected one of their budget 76 key digital pianos (NP model), and after posting it online in forums, a Yamaha tech reached out to me, and got it fixed.
Yamaha need to be careful , because if they lose the confidence of the public in their honesty ,and workmanship. These days Casio equals Yamaha so they could lose a lot of custom.
OMG I just bought mine. I am quite worried because I got it with the best of expectations and even sold my 463. Greetings from Colombia in South America and thanks for the info.
May luck be with you!!! Saludos desde Venezuela
@@mancar15 Saludos hermano venezolano.
I’m in the USA and I purchased an e473 based on excellent reviews. Had a Korg EK-50 before and promptly sold it to finance the e473. My e473 has the display problem and although the instrument is useable, it’s not right for a new keyboard to have a marginally readable screen. I’m wishing I had the Korg back.
The E473 is an excellent keyboard. The flawed screen happens to random batches. Ensure you get a replacement with a good screen and everything will be fine.
Maybe they still did not understood the root-cause. I wonder if the MainBoard PCB is the same (or same revision) between the two PSR; if both are manufactured on the same production site. Also, if there is a difference in the tolerances of the plastic meca for the top cover that supports the LCD and front panel. I think especially about the pressure on the LCD contacts or the conductive ribbon, that could affect the lcd signals.
Other things could be linked to the component shortage, and rather than stopping the production, they prefer to go on producing, with an alternative component, that is not in the full range specs.
In any case, the way Yamaha handles this issue is not at the expected level, especially when we consider the -up to now- good image we usually have of this company and their products.
Just wanted to thank you for not only recommending this keyboard in the first place (I bought one last year, it's great!), but also giving this issue public exposure. My LCD screen faded, and when I did some research, your video was among the first bit of corroborating information I found online. I contacted Yamaha, and they evidently knew right away what my issue was. I took it to a Licensed Yamaha Servicer in my area and they replaced the LCD screen free of charge (it was under warranty).
For the record, they replaced the LCD screen with an actual numerically NEW LCD part - it was not simply a replacement of the old LCD. I noticed you mentioned this might be a voltage issue (?) but my hope is that this fading won't happen again.
Great update buddy!
@@JeremySee Yes! The new LCD screen part arrived from Yamaha faster than I thought it would - and the tech performed the swap the same day while I waited. I'm not happy about the issue itself, but at least it was finally addressed by Yamaha. Again, I'm hoping this new screen doesn't fall victim to the same issues. If there's any maintenance tips you have, I'm happy to hear it ! lol
Glad that I went with the Casio CDP-S110 last month. No flawed LCD to worry about.
Thanks to the truthful author!!! I bought a PSR-E373, otherwise I would have run into trouble with the PSR-E473! Yamaha should be ashamed of their oversight, Yamaha should have recalled all defective 473s, As most Japanese car companies do! Vote for this! click like! We are buyers, we should not be deceived by manufacturers!
Well said Sir..they are destroying their brand name..Now Casio n Roland more reliable..
Korg
Roland
Yamaha all are following same strategy
@@augustinenathan266 Then better go..for some new brand..Casio is very good in after sale service..
@@augustinenathan266 I remember taking apart a Korg M1 a while back and the board said Yamaha on it 🤨
My PSS 780 is very fine and the two-digit display flawless and a source of joy. Maybe one should wait 30 years to appreciate Yamaha's greatness.
Amazing from a brand like Yamaha.
I take this opportunity to share with you the very positive and qualitative little experience with Kawai: After the purchase of an MP7 SE, I send a request on the type of connection of monitoring speakers directly to the Japanese site (from Belgium) . Three days later I have a very clear answer from Kawai Germany. Top ! And I'm not talking about the quality of the instrument, the details of the technical manual etc. Top !
I love my Kawai. But in the past, I have had some great Yamaha keyboards. They have had a great reputation for many years. Kawai originally helped Yamaha get into the piano business. Both companies are known as top piano makers. I know a technician who services all kinds of keyboards, and he said Yamaha is becoming a hard company to work with. They never communicate, take months to receive a part, do not want to pay contractors for warranty work. He is dropping them as a service company after many years. I hope they get back on track, it would be a shame to lose a once great company.
It is sad to hear that Yamaha would release this especially on the PSR series. My PSR-E473 fortunately doesn't have this issue, but it sucks to hear that a lot do, especially knowing that it was done on purpose (Releasing the defective LCD ones). I hope they would listen and stop production and fix the issue somehow.
I am lucky. I got a good PSR-E473. Love it. Great piano's organs, strings. Great effects.
When did you buy it?
Thanks for the heads up Jeremy you’re an honest good reviewer
It's time Yamaha stops using these cheap screens, and start using actual pixel screens in all models, or at least in mid-range models like this. We are not in 2002 anymore.
Wow what a nice catch. I was at my local music store and kinda noticed this at the one in the store. i was not sure what it was until i saw this video. Thank you for sharing. And hope Yamaha can fix it.
One unhappy customer will tell 20 people .
One really unhappy customer will tell the whole world.
Thanks for the heads-up Jeremy - very informative and valuable info. Love your video's by the way - keep up the great work! 🙂
U are very right. I have the same keyboard with same issue. The keyboard is super feature rich but they cant fool around with this. Thank you for voicing this issue.
You need to make sure Yamaha change to a new set for you.
Thank you for this info. Not just Yamaha e473, Yamaha e463 also have flaws, it has memory issues the memory sometimes doesn't recall user settings, and songs recorded on it whenever the power goes off and on again. Not just that it has an unending key problem, a problem of dead keys which keep repeating at 2weeks Interval plus the board issues... I was hoping that the successor being e473 would fix this things but it's even worse think I'm gonna leave Yamaha products for good!
That's why I preferred the ew410. I'm happy and satisfied.
It can't be any scarier than the PSR S series "internal hardware error" message. Thankfully my s975 has never done that after 5 years of owning it. But I've seen those videos and it makes me afraid it will happen to mine. It sucks to see a premium product potentially fail for no clear reason. Hopefully that's fixed with the SX series.
my e343 from a long time ago had the same issue... i just gained som muscle memory with the menus and it was totally fine.
I bought Yamaha PSR-E473 one month back In India after watched your videos but I have no issues with my display till now.
It affects random batches of PCB boards. You are lucky
Thanks, I finally find this video. I have the same issue with my psr e-473 Indonesia. I will try to contact Yamaha service center for this.
Good video. People should NOT accept bad quality. Stop buying their products, if they don't make a recall.
I have had a worse experience with Sony and I stopped buying their products.
Name / popularity doesn't mean they can give us ****.
i was thinking of buying e473 but i postponed it. i use a kawai ps100 at present and have no problem at all. thank you jeremy..
Hi from GER. got my 2nd psr-e473 today til now no issues with the display, 1st one had the same issue as you described it
This is sadd. I am thinking of purchasing a yamaha keyboard in the future. I hope yamaha will fix this and issue a recall.
Watching from the Philippines
This issue they say only efects the PSR 473 so you have prity much have nothing to worry about🎹🎶
I should have watched this before purchasing. I just bought a PSR-E473 yesterday and got the same display issue.
I have read the negative reviews of Yamaha Customer No-Service on other channels, and it makes me not t want to buy their products. Donner and Roland, on the other hand, receive high marks for their service and attention to customers.
Interesting. Thanks for bringing it up. Perhaps it would be an even bigger issue if it were to happen on there more expensive models, but as long as the playability of the instrument isn't efected personaly I wouldn't call it a big issue, but yeah they should do something about it🎹🎶
IDK, there's something wrong with the display or associated parts. What if it fails for good? It'll be a bit hard to operate de keyboard, unless you don't use any option and just change programs.
@@PastelComGini yeah I already asked someone about the fungtions of the screen. Let's just hope this won't be a problem with more expensive models in the future, and Yamaha will do something aboutit. He, and meny others mentioned the only problem is the colors in the display are uneven not the entire screen whent black🎹🎶
Thank you for letting us know.. The E473 is a keyboard I was looking for, so I will keep my E453
My PSR-E473 also lost most of its LCD after 8 months of purchase, so I sent it in for repair yesterday. from Japan.
Do update if the replacement lasts. 🙏
Hello, I have a question for you, has this keyboard still had problems currently or is there no risk of errors?
I was sitting next to my yamahap45 and the notification of this video made me feel pretty scared
It looks to be limited to the e473 or I'm sure we'd have heard a lot about the issue by now. I'd guess it's something to do with the electrical wiring or chip, since the display itself is identical to the 425 where no issues are found. It's also likely to be a difficult fix or Yamaha surely would have done it by now. I'm guessing it's chip related since they're hard to get now and expensive.
Yamaha had an number of problems with their W7 workstations in the 90s (I know, I'm showing my age 🙂) Their aftersales was just as bad then as it is now. It cost me over £120.00 just to get the switches and Data wheel replaced and within a few months the replacements were starting to fail. But, on the otherhand, when one of their technical staff mis-informed me that samples could be loaded into a W7 (they can't) They were quite helpfull!
At the end of the day, bad service leaves a bad taste in the mouth, and makes one think twice.
My E463 has a different problem with the LCD. Just a minor glitch in the 3 digit counter at the right of the screen, when the rhythm is playing, the third digit segment doesn't lit properly. It's not a big deal, but it came this way right out of the box. I will definitely not be keeping this keyboard around much time as my older Roland E-30 is. Very disappointed with Yamaha too...
I've never heard of a recall on a keyboard, But keep fighting the good fight, I guess.
What I see here is an opportunity for good deals on used or clearance 473s.
One of the reason why I left yamaha psr keyboards and move to Roland because of this LCD issue.. they expire in a few years. Since 1997 The PSR LCDs fades within 3 yrs of use, your lucky to get 5 yrs lifespan.
I had that problem but the shop colected the instrument, took it to assistence and solved it in less than a month and delivered it back to me.
thanks for the info Michio Kaku
Yamaha needs to get their stuff together. This isn’t typical nor acceptable for even a value priced keyboard. Casio isn’t having these issues. Where is the quality control?
It takes long to build a reputation than it does to destroy one.
It sounds like a PCB manfacturing fault, not the LCD display. Perhaps low current to the display.
I find it is the viewing angle. There seems to be more contrast the less the angle. If you stand directly above poor display...move a more sitting position best... please try let me know what you think.
No. It isnt viewing angle. My EW425 with exactly the same LCD is perfect
@@JeremySee shame... wonder if a firmware fix could sort it.... mines not that bad, but wish eveyones was perfect.
This video really stands out to me since Jeremy is usually very fond of Yamaha gear (as am I). Clearly this is a keyboard to avoid and I hope Yamaha takes notice.
Big companies ignore their customers until they see their sales go down.
I am glad I bought a Casio. I will never support companies with bad practice.
After watching lots of your videos, I was undecided betw. 473 or casio Lk s450(I like to have the option of a mic input) I went with the Casio though. Thank you v.much for sharing things we can't find on other channel🙏🏻😊
Lk s 450 better than the lk s 250?
@@pamelak3800 LKs450 is a version of the cts400 with light keys. the Lks250 is a version of the cts200 wich is an older model.
Wow! That sucks. Class action Lawsuit? Really tarnishes a companies reputation. Best of luck in getting this resolved.
Shame on Yamaha. That is so terrible. Thank you Jeremy for the helpful information.
So sad to hear that. But, in my opinion, I check personally or ask for a video. Still, if the issue would come out, I will defenitely send back and ask for my refund.. right away. Because I do not trust "repair shops" even though these are from the store or brand. In fact, to trust.. nowadays... is too dangerous!
Cheers! Txs for the vid.
Thanks bro for the Info ! ❤✌🏼
Love this keyboard😞, I think the EW425 is my choice..
EW425 has the same issue as well, my EW425 is the example.... I have claimed to Yamaha...
Stuff like this happens. Sometimes you have a bad batch of parts, or some design, or assembly problem. This happens a lot in the automotive industry. But the issue like you said is the integrity to own up to it, often companies saying the same thing, that's normal or some other excuse, just like insurance of extended warranty companies say it's not covered. And this is a maimstream popular model that is their bread and butter high volume sales model.
Bad for business. At least the Reface series doesn't need an LCD display.
Indeed. We have no issues if something isn't right and isn't designed to function that way. But they need to fix it. 😊
I have bought the 473 instrument. Just listen to the voice 001, try the three most right side keys ABC, they sound like knocking on a door, not as piano, but the voice 002 and the following ones are OK. Another instrument in the shop has the same fault.
Have a listen to a REAL acoustic piano. The higher keys have a woody sound.
I have to thank you, just in time!. Today I was going to buy my keyboard on yamaha fortunately I took a last check here and now I'm going to search for an alternative, Casio or another brand!
Thanks Jeremy. I bought a Roland Go and was thinking of buying a Yahama as an upgrade in a year or so.
I will make sure to give this particular model a wide berth.
Yes.. Mine also with the same problem.
Thank you..i too had to go through this problem.
LCDs being uneven are rarely due to the LCD, if all segments go on/off even at different brightness, the LCD is usually OK. Sometimes there is a brightness or contrast adjustment that is off, a loose connection to the LCD - most use transparent contacts on glass with a rubber conductive contact membrane the lays over the transparent contacts. Missalignment of the rubber contact can cause uneven segments. Sometimes the row and column drivers are weak (quite often using rouge parts from China) or wrong series resistors are in place. I am glad Yamaha fixed it. If it was built in Japan it should not have had this problem as Japanese companies usually have very high quality standards... if it was built elsewhere, who knows.
You just saved me a bunch of money and time. You are a hero. Thank you!!!
I feel with you, about 15 years ago I bought a Yamaha MM6 and a few years later, the LCD display screen began to show error on one half of the screen. There where nothing to do about it.
I had no idea about this issue! My PSR-e473 thankfully doesn't have this issue, but I can't believe this is happening to this piano. If it does, good thing I have a 4 year warranty! But regardless of the defect the e473 is still fire.
Lucky you! Where I live, it only comes with a 1 year warranty with no option to extend.
I am a professional jazz keyboardist and I owned the 76-key YPG-235. The PSR-E473 has only 61 keys.
Thank you for being honest and aggressive with an uncooperating corporation. Unless they react properly, the negative press will hurt them greatly.
Hi Jeremy thank you for bringing up this issue through your TH-cam channel to know Yamaha's electronics defects I like your videos 🤝👏👏👏 I believe Yahama will listen and make the customers happy in the meantime I want to know is there any problem or issues on this PSR SX 900 series in these days ? I'm thinking about this model to buy It's 2300 Canadian dollars now
Jeremy, I recently bought a Yamaha keyboard specifically on your glowing recommendation. Fortunately in my case I ended up getting the PSR-EW425 and not the flawed PSR-E473. But Yamaha ought to be aware that you are tremendously influential. Just as you have sent consumers in their direction, you can just as easily drive consumers away if Yamaha insists on being unresponsive. Too bad, because so far the EW425 is a phenomenal device. Thank you!! Anyway, if I had to guess, it sounds like the lower powered E473 might not be sending enough power to the LCD unit. If so, replacing the LCD is pointless, they need to update the circuitry in the budget device.
Indeed the EW425 is phenomenal. Unfortunate with the E473. I am such a small audience that Yamaha don't even want to lend me their $60 kids keyboard to review. 🤭
EW425 has the same issue as well, my EW425 is the example.... I have claimed to Yamaha...
yes. i am also find out the same disply mistakes from my studend keyboard. last month
I have an 88 key Yamaha keyboard that is about ten years old now. The LCD screen did the same thing about a year after I bought it . I can't read it at all now. I don't know what model it is but I'll add it later.
buying is never a problem,but good service after sale is another,its not only yamaha,there are other (non musical keyboard) companies that fall on deaf ears when you have a problem,my problem was a tablet,so i dont buy from that brand anymore,period,there are enough alternatives,i cant complain from my korg PA700,its a great musical instrument,however,nowadays i use the computer and VSTI's more
and as a keyboard controller i have a keylab 61 MkII from arturia,the keys are superb to the touch
Hi Jeremy, perhaps you can write in to the head office for them to investigate this issue, giving them some possible context as well.
I've read the comments about it not being faulty LCD display screens per se, but something to do with the voltage. Initially I just thought, "cool, the root of the problem has been identified by some people with knowledge of electronics." and didn't think more about the matter.
Just suddenly thought of this issue again and realised it's not just that, and that it's mainly a human issue.
Imagine someone bringing in a 'faulty' keyboard. Gatekeeper tries to reject but relents. The technician turns it on and it looks wonky. He removes the LCD screen, and inserts a brand new and tested LCD screen. He turns it on and it looks wonky too, but he already tested the new LCD screen, and there's nothing in his manual that tells him to check the voltage or what to do when screen is wonky (besides replacing with a new and tested screen). Hence he writes "screen replaced" in the log and considers it a job done, without consulting the senior technician for whatever reasons.
Whehter it's this scenario or another, it boils down to a human somewhere along the line who thinks that a wonky screen is an acceptable quality for a Yamaha product, instead of raising the issue to the higher ups. And it may very well be the case that this decision is not an official Yamaha policy.
The issue is indeed a human one. Believe me, HQ knows about the issue. How to recall and replace low margin keyboards is the can of worms no one wants to open.