Quick Lube Ruins TWO Subarus This Week! Failure Performing Simple Service Left Owners Stranded!
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- เผยแพร่เมื่อ 2 ต.ค. 2024
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In a crazy turn of events, I just found out that the second Subaru here, the 2010 Forester, was also messed up by the SAME Take 5 in Fort Mill that messed up the 2005 LGT!!! What?!?!
They need to take more time out to train these quick lube places
@That Outdoor Guy The problem is you can't train the average grease monkey to do things correctly, and it is hard to find a smart grease monkey.
clearly, Subaru's are way too complicated for this quick lube joint to work on..
... they hire kids to do a man's job...
They hire only morons I had my Nissan Sentra drain plug on my manual transmission stripped out and the idiot told me just to drive off with a broken easy out stuck in the drain plug I raised so much hell with the manager that they had to pay for a new factory transmission case to include disassemble the transmission and replace the case with a week plus of car rental total damage not including rental car was $3500 bucks and the guy at the transmission shop said I was the 3rd customer that week
I work at a Subaru dealer with a Take 5 right next to it. They've pushed at least 3 foresters over to us after draining the transmission instead of the engine. We now warn the new express service techs about "pulling a take 5" and making sure they don't just open the first drain plug they see.
I started as a lube tech at a subie dealer a few month ago. Had 0 experience. Seen a few new guys start with 0 experience. It really isn’t that hard to know which drain plug to drain for oil.
I just did the cvt flush on a legacy because this happened at my shop. Really hoping that temperature gun was accurate enough for checking the fluid level after letting it warm. My job title is literally tire tech and this lady insisted on driving 4+ tomorrow. I was the only one in the shop that had ever touched a transmission.
LOL!
Seriously though, that Take5 place needs to download the FSM's and use them.
how tf do you get that wrong???
@@idontcare9747 Consider yourself lucky that you have a functional brain. Many do not.
Good on you for calling out bad service so other people can avoid a place like that.
At age 84, I change my oil and all filters on my Forester. I don't fool with a drain plug, I use the Fumoto oil drain valve.
There you go
Good on ya
@@nigerbear2642
He's old. Not dead.
I’m 68 and I do my oil, filters and other easy stuff. I also am a female and my Forester is a manual.(2014)
@@nigerbear2642 Very simple, I am old, not dead! LOL
That's scary. I do my own oil changes. (60 yr old woman) If anybody is going to break my car, it's going to be me. lol. My oil plug on my Mini Cooper was tightened so tight that the threads got ripped out. I tried to fix it and it still leaked so I had to learn to change the darn oil pan. I never let anybody work on my car unless I know they know what they're doing. I ask a lot of questions and I know if they're incompetent (sort of). For example I had an engine code that my oxygen sensor after the Catalytic Converter was bad. So I took it to a shop and they just wanted to change the part. Actually they wanted to change both of them before and after the Cat. I figured they were just part changers and didn't know how to test the oxygen sensors or how to read fuel trims and I ran from there as fast as I could. I'm no expert but I want to take it to a shop that knows how to test components and read fuel trims if they're going to diagnose a bad oxygen sensor. I don't know a lot but I want to learn so I don't get taken. But an AIR FILTER! ARE YOU KIDDING ME? Poor girl. Good thinking on looking at the receipt. Led you to the right place.
I completely agree. The local quick lube managed to tighten the oil filter enough to destroy the rubber seal. I took it back and while they agreed that there was a lot of oil sprayed everywhere, they denied it was their doing. They refused to replace the oil filter. So I went an bought a decent oil filter and changed it myself. Took the super cheap POS filter they put on back to them and showed them the broken seal. They refused to give me a refund. So, I wrote a yelp review explaining all of this. I got a call from someone wanting me to delete the review. I basically told them I'd already asked for a refund, which this person refused to give one. Just menacing me to delete the review. Telling me I'd be sorry if I didn't. Told him to FO and haven't heard anything more from them.
People these days, only gonna get worse .
I had a guy do something similar to me when I bought an engine for him and was returning the core. Prepurchase I asked for everything from throttle body to turbo and wound up having to buy a bunch of gaskets and was stuck with an older turbo. Then came these weird threats from the owner like we're in 1890s Wyoming. He didn't want to give me money for the core. and I showed him on the receipt what agreed core price would be and what we had agreed would be included with the engine. Dealing with local small business owners has its negatives too.
Anyone who goes to these quick lube places with the automobiles of today is rolling the dice.Do it yourself or pay the extra money and go to a dealer that has experience with that make of car.
BMW noisy engine and cel on filter cap was overtighened so much o ring pushed out! I changed the oil and put top on correctly and no light and no noise.
Lawyer up
Honestly it's because of this channel that I've been doing oil changes myself on my Subarus. For the big stuff I found a local mechanic that works on Subarus (he has a small horde of old Subarus sitting outside his shop).
The building is old and the sign is faded but dam Larry knows what he's doing and he can appreciate a pack of beer as a thank you.
Used to work at Toyota dealer that was a couple of blocks away from a jiffy lube and almost every week we used to see people get stuck as soon as they left loose filters loose drain plugs loose air boxes, one time a customer with a new Camry 2016 went to get oil change as soon as it left knocking noise started stopped by the dealership I was finishing my shift was punching out whe the customer approached me and told me what was happening first thing I heard was a mocking noise followed by oil light checked dipstick dry as the desert, walked back to jiffy to get the manager he was told to drive the car back they will put oil😮mean time I went to my my parts counter got oil when cuatoner came back and told me he was going to drive back I told him no I check filter and drain plug everything was tight put correct amount of oil check for engine noise and check engine light oil light everything was fine. Customer came back next day to pay for the oil called my service manager told him what I did paid for the oil and and to tip me which I refused it was not fair that he had to pay twice for an oil change manager told him to wait that our master tech would double check on the car to see nothing major happened at no charge. Customer was happy and until this day he always goes back to dealership. Also that same day he bought lunch for the whole crew 😊
Sounds like something I would do too. I Always go to the dealers I learned too. 2 QUARTS OVER oil pressure going nuts but OK drained and Checked it..ALOHA
@@jimshoe402 same. the dealer isn't much more than the lube places, they always have coupons, and their work is always warrantied. my HIghlander always goes to the dealer for maintenance.
Sadly the dealers today are so very high in their hourly rates that a good percentage of Americans can't afford to go to the dealers for any maintenance regarding $125.00 an hour or more???
@@77.88. my Mazda dealer has a $190hr labor rate. Chevy is $140.
That's how Toyota dealers used to be. They wanted your business.
People like you make this world a better place.....God Bless !!
I worked a a motor mechanic for 50 years, and always fixed my own cars. But as cars are now so complex, those
days are long gone. I now own a Mercedes and always have it serviced / repaired at our local main dealers. OK, they
are expensive for labour and spares, but they've always done excellent work which means a lot !
I work at a Firestone and am a B technician. We take care of customers and will refund if something gets messed up. Me and the other technician double check everything the lube techs do to be sure it is done correctly and nothing is done wrong or potentially dangerous. We are the smallest Firestone in the region but the busiest because our reputation is everything to us. If we mess something up, we own it and make it right. It is a shame that shops like that give us a bad name. But we have taken so many customers away from other shops because of this reason.
What's a B technician
@@GahhDamnAlex It refers to the so-called skill level. It's not an official title, but the industry has guidelines about certifying mechanics as either A, B, or C level, depending on skill level.
@Bravo4161 , You must work at an unusual Firestone. All I hear about Firestone shops is horror stories lol. One of my friends even worked at one as a service writer, and the stories he would tell lol...
Really? Do you make sure the lube techs didn't over-torque the oil filter cap on a Toyota with a cartridge oil filter? That is common. Then next time you can't get it off or someone breaks it. Likely if the tech can't get it off the next time, they just stop changing the filter.
This is great to hear.
Just discovered your channel. Super thanks for the video. First time owner (2.5 yrs) of a 2020 Crosstrek Limited I'm grateful of your talents and presentation. All the best!
I worked at a couple Jiffy Lube locations here in NorCal area and both times, I had to deal with the manager not wanting to take responsibility for something they or one of their employees messed up on a customer vehicle. I'm competent enough to know what I'm doing changing oil, filters and distinguishing dipsticks, especially Subaru's mostly thanks to MrSubaru here and having one of my own I do my own maintenance on. I never had one come back that was my fault, however some did that other techs worked on and I helped. I had my own routine of checking their work as well as having mine checked, so if I saw something odd, I told the manager. His response was always along the line of "As long the car doesn't come back within X amount of time, it's not our problem." Then I got into the habit of telling the customers about oddities before the manager, which he didn't like of course, but it saved us many come backs. And wouldn't you know, customers tend to be a bit more on the happy side when you inform them of a mistake that happened BEFORE it screws up their car and can be remedied on the spot.
Same here. I can't vouch for any other Jiffy Lube, I can only do my best at where I work.
its crazy how some managers and business owners are straight psychopaths or anti social..
I love having a quick lube next to my shop. They opened a repair shop also. Love people walking over with the dead sea scrolls of things they need. My quick Lube next door makes me tons of new customers!
Great place for a sticker….not like the gauges or lights are ever needed for anything. I repair computers for a living and I see the same thing with people putting things all over their monitors and then wondering why something important from a program that used to pop up (at the edge of the screen) no longer shows up anymore.
I rolled my eyes at that too.
Pride heart? Let that vehicle rot 😂
I agree with Mr Lopez. Thats called "going the extra mile, showing professional courtesy, Now you got a customer for life.
I've seen this exact same thing from a quick lube place more than once. I don't blame you for being pissed. I realize not everyone can change their own oil. With my friends if they don't want to do it themselves I suggest they go to a local mom and pop place that has a vested interest in keeping their reputation. Still in all it's always best to do it yourself so you know it's done right.
the guy is in front of tool boxes and couldnt change his daughters oil ..lol
@@steveswhirld What are you on about? it wasn't his own daughter's car...
I was working as a sub-contractor for the cell phone department in a sam's club. One night standing with my co-worker and not many customers we hear this horrendous crashing sound from out front of the store. Their van just had oil change and 4 tires put on. One of the tires lug nuts were not on and first turn the wheel fell off and went rolling away. Made it a surprisingly long distance (probably a good 50 yards) but thankfully just rolled to a stop. The guy "running" that department looked like he was 20.
I used to work at a Quick Lube place awhile back, and especially after working at one, I almost never recommend anyone ever go to one for any reason. Management at them is always incompetent and never really *manage* anything, regardless of how old or young the managers are. None were ever willing to take responsibility for their actions either. One of the reasons why I up and quit after 6 months.
Moral of the story, never go to a quick lube place. The money you save ≠ good quality service.
How much drug use did you see happening between jobs? Neighbor of mine worked in one she said all they did all day was get stoned
@@hijinks21 I worked at a quick lube place, mavis to be specific and a lot. Wasn’t as much weed at my location, it was mainly half the techs were on the brink of being black out drunk all day. Some depressing people to be around, could not pay me enough to be back in a cheap shop like that
@@hijinks21 Honestly didn’t seem like the guys I was working with were getting drunk/stoned on the job. Half of them just chain smoked cigarettes on their breaks. However, there was one guy who worked there for like 3 weeks who was clearly under the influence of crack or meth or something.
Definitely stoned and TRYING to do the job correctly.
As a manager of a ast lube shop, I see diatribe crap like this all the time. Please just stop
Quick Screw shops not recommended! Had the same happen, drain plug not secured and presto chango, oil dumped on the street... !!! Love your channel! Merry Christmas! Keep that camera rolling in 2023!
The biggest problem with these places is not only that they are paid poorly, but there is a huge pressure to do everything as fast as possible. When people start taking their time to do things right, immediately there's dirty looks and impatience from co-workers. Repeat this over thousands and thousands of cars over the course of just months, they get desensitized to half assing everything. Put the time aside to take the car where they will take their time and the pressure isn't insanely high. You don't need to be doing oil changes during your lunch break.
Fast only need go restroom if need.
@@slaweksk7128what????? Did you hit pookie a little too hard and get spun out when typing that?
I have never found a quick lube joint that knew how to grease U-joints. What's the point in getting new U-joints if you don't grease them? I would take it in for a chassis lube and then when I got home, lube the U-joints myself, time after time. Then I got tired of that and brought my grease gun adapter along which is for the grease plugs on the U-joints for them to use, and they were going to let me leave without returning it to me. The mechanic said he thought it was his. What's a guy to do? Do it yourself if you can. If you live at an apartment, you might not be able to do it yourself when you want to. I used to save my oil changes and lubes for weekend camping trips when I could be way out of town, and do it in the middle of some forest land.
This is why I do my own oil changes on my wife's Subaru Ascent. And if I don't do it myself, I take it to the Subaru dealer. I rather be gauged by a dealer than risk having an incompetent mechanic damaging her car.
Good on you. Mr. Subaru, for exposing Take 5.
A long long time ago I had Kmart change my oil ($29.99 special) and they stripped the oil fill plug - a phone call to the regional manager and he paid me $140 to get the thing fixed. No hassle.
Even a "reputable" mechanic shop (probably the best shop in Raleigh) was glad to charge me $170 to diagnose a cooling situation on my 04 Subaru. The Service writer was glad to try and hand me a on repair estimate for $1600 to replace the radiator, 5 hoses, and thermostat. The service writer refused to itemize the estimate - no idea of parts or labor charges - and he tried to manipulate me with fear (as if the car was unsafe to drive) into getting the job done.
The hoses were fine but I swapped the radiator myself - not fixed!. Screw service writers.
I used a quick lube place once in my life because it was the middle of winter and I had an 850 mile trip coming up on very old oil. The next time I went to change the oil, it was clear that they had overtorqued the oil drain plug and damaged the aluminum threads.
CLASSIC: Heart sticker on instrument panel so the solid check engine light won't blind you at night.
Nothing better than working with someone who cares about their work. Passion for excellence makes everyone around them do better. Sounds dorky, but it's huge. Good coworker makes my day goes so much faster and work gets easier.
Good job --> first following up with the quick lube place and second knowing when to walk away.
That's one of the reasons I do my own oil changes and I even teach my friends on how to do it.
I know how to change my oil, my dad taught all his daughters basic car care. I just don't want to, and right now I don't have a place to do it. I think everyone ought to know at least a little about the car they drive and how it works.
The issue with doing it your self is it's not just an oil change that is meant to be done, there is a whole series of checks that are done while the car is being serviced. Here in Australia an automotive work shop needs to have qualified staff to be licenced in some states the tech needs to be licenced too. But here you can do your own oil changes, it's always the cars that get owner serviced that have the most issues as they don't get picked up during the services.
Me too, but my gf doesn't have the same motivation. I do hers as well. But what about GRand Ma who isn't motivated to do that. This is only going to accelerate the transition to electric vehicles.
@@vijayanchomatil8413 Suspension work and cooling work is what irritates me the most, and EVs still have both. My suffering shall know no end.
I used to do my own oil changes. I stopped just for convenience.
Then the place I was using screwed up and my car was leaking oil, so I am back to doing them at home again.
I was a service writer in a small shop in Bend, Oregon. We're well known and had great repeat and word of mouth business. We constantly had clients coming to us from " quicky lube" places. They too often don't train their people. They buy these " turn key" franchises and sit at home after hiring the help, and God only knows where they get these people who damage people's cars. Positive note, we have a great, super professional Quick lube type place in Bend now. They are as professional as a flight deck crew on an aircraft carrier.
i used to work at a quick lube place, and it's really sad how many workers just couldn't care less if the mess up somebody's car
Why would a guy making near minimum wage give a crap about your car.
They are paid monkeys. They are supposed to push button and turn lever. They generally know squat about cars. Most can't drive standard transmission vehicles.
It comes from how one is raised nowadays. Prime examples of: lack of accountability, no pride in your work, no detail to your work, not educating yourself through experience instead of using Google for everything, no common sense, worrying about your stupid cell phone/social media status, and again, no common sense.
@@thomasstrayer3994
So if you were paid minimum wage at 20 years old to do oil changes, knowing full well you have near zero ability for advancement or increase in pay, much less ever being decently compensated...you're going to give the old 110%.
That's boomer mentality. You're the ones raising them. So you're trying to not blame yourself while blaming yourself.
Point blank are these facts:
1. The dollar has been devalued DIRECTLY due to the "greatest generation," and their kids the silent generation, and their kids the baby boomers. The baby boomers are the single largest reason. By kicking cans down the road. Debt cans. They talk about today's national debt as if it was just made. But every trillion dollar package owes its roots to boomer ideology.
2. Wages have not come close to keeping pace with the boomer led destruction of the dollar. Instead the boomers used the minimum wage as an excuse to specifically NOT increase wages.
3. The boomer led invasion with illegal aliens. If Ronald Reagan hadn't illegally granted citizenship to all those illegals they wouldn't be flooding in today. But he did it because all the conservatives lied and said we needed cheap labor because no one wanted whatever job they wanted cheap labor for.
4. There is zero difference between Republicans and democrats. They are all communists working towards the same goal. In fact for every single hated liberal legislation passed it was only able to do so because of republicans.
So now kids are turning 20 and businesses can't afford to pay more because they have no experience, but they can't get experience without working, but even working 2 full-time jobs at minimum wage is not enough to survive.
And here come boomers who could easily have a 5 person family where the man is the only worker, works only 40 hours a week, has ample paid vacation and time off telling a kid working more than twice as hard and still only making a third as much that he's lazy.
You want these kids caring about their jobs...then you're gonna have to make it so they can actually have something to show for it. And not a "good job" and "attaboy." The ability to leave home and afford their own cars, houses, and bills. Like you had.
And lord help them if they're White. The whole damned world is attacking White people non stop. The second most endangered minority race of humans. And everyone else thinks they are entitled to what they created in the few countries they reside.
You boomers have lit a fuse that can no longer be stopped. And it's all those "lazy" generations that are gonna have to clean it up.
Same here !
I worked at jiffy lube for 5 years total, and most workers were drugies or felons..they paid us minimum wage
While the district managers just pull up on new trucks and make us pressure sales on customers!
Hard work for little pay
I hate big corporate companies
They too greedy !
They are really lucky that someone dose not mess with their face???
I was a manager for a quick lube for years and we very rarely had any issues..... And then we were bought out by one of the many large corporations that are buying up all of these places and they took hiring out of my hands. Long story short, we began to have problem after problem because they started hiring people with no mechanical aptitude, yet expected them to do the job claim free.... I now own my own quick lube/ full service repair shop with 0 claims to date..... Thank you for the great informative video.
I would also be very worried that they didn't do anything to the transmission. if ANY regular ATF gets in there it will cause damage and problems. Even the slightest bit for a top-off is detrimental to these. I would make sure the funnel I use is spotless and never used with other fluids, a new one would be great if you have one! Considering they could be gotten at dollar stores I usually get them there. You don't need a fancy one, just one that seats in the fill tube satisfactorily but is not so small it feels like it is going to take all day pouring the fluid in.
I took my Impala to one of these.i noticed oil dripping,never did before.i took it to a real garage.fixed, no more leaks.Never been back to the quick joints ,two years now.
I'm 61 years old and can no longer perform my own maintenance on my Forester. However, I let my local Subaru dealership perform my maintenance. So far, so good.
I am 61 also, I still enjoy working on my Subie.. knees and lower back get sore but I manage. LOL
@@PRO4XKEV me too 61tear it down if needed.
66 y.o. here, bought my dream brand new 2021 sti last year, took it to the dealership, where I bought it from for the complementary oil change. Found a pool of oil under the car next day. Drain plug was finger loose. Guess what, the last oil change I performed by myself. It's good for my joints, LOL
@@strobos4215 Well, this story scares me. One would hope the dealership would have a competent crew. Congrats on getting your STI, did you get the big Wing? I''m nearing 50 and drive a Big wing STI, love the car!
Unfortunately the dealerships all have quick lube lanes now they're a joke too. It's awful our education system has totally abandoned trades and vocational school
I live in Rock Hill. Last winter when my mom came down with her 2010 Honda CRV,I changed the tranny fluid & then did an oil change for her. She goes to a quick oil change place. I had to use a BREAKER BAR to get the drain plug off! Then I had to use a pair of channel locks to get the oil filter off. I had to crush it in order to get it off!
Sounds about right.
NEVER EVER! Use a quick lube place!
And if you really want to ruin your Subaru, take it to a Wal-Mart for any service, LOL!
what is that Quick Lube? I cant figure out i havent hear about it here in Europe
@@snowbaord A quick lube is a business that usually only changes motor oil, windshield wipers, and air/cabin filters. Usually they advertise a low price with a quick 20-30 min service time. The idea is to do this necessary maintenance quick and cheap in the US around me they are Jiffy lube this place fits my description to the T. I’m not sure of quick lube places in Europe but you probably know of or have heard of a place that fits that general description..
Somehow I dont think that applies exclusively to Subaru.
I even buy Wally World tires carry out only and mount them myself...on any vehicle.
@@donreinke5863 Oh no, it applies to all vehicles!
These places, either are incompetent, or will sabotage your car, to get more work done.
@@cheeseo9798 thx dude now i see, i was thinking it is some kind of engine oil alternative:)
When i was in the phonebook late 90s . I got a cpl calls a week to go to oil change places for repair . They d over torque the drain plug and snap the weld nut inside the oil pan !
Oil changes are the most basic yet the most critical maintenance you can do to your car
this is a simple message. if you dont know what you are doing dont do it. hope these express tech see this to learn from it
Great job and observation again Mr. S , we all need more astute technicians and mechanics like yourself !
i worked at a toyota dealership. it is the same, unappreciated underpayed undertrained employees are expected to rush through routine services. the fraudulent pay scheme (of the entire automotive industry) incentivizes cutting corners and upselling unnecessary services.
A Subaru dealership overfilled the engine oil on my Subie. Another dealership diagnosed it. The original dealership died the service manager and “retrained” the tech. They ended up having to physically clean the valves, but claimed it was not due to the overfill. Dealerships are having problems hiring competent techs.
Your findings are exactly the reason that I NEVER use an oil change outlet to change oil on my vehicles. Their major aim is to try to upsell you for any damned thing they ca. I don't change my oil in winter (40 below), but I take it to one of the local garages & pay their rate as licensed mechanics to have my oil changed. These guys will bring info to you about conditions that they find, they will show
you the problem.
It's crazy how those quick-lube places can mess up when a quick web or TH-cam search can solve most problems 🤦♂️
You gotta understand these people are working- TO PAY RENT- making $6-7/hr
People with zero technical experience and horrible undermining management.
The wrong does not lay with quick change places.
They go wrong when car owners expect min wage workers to do skilled labor.
@@fastinradfordable you cant make 6 dollars an hour in America. Most places will start people out at atleast 9 or 10 nowadays
@@slyfox4564 $7.25 is minimum wage
MOST STATES hold out until they are legally forced to raise it.
I worked at a quick oil change place in 2008 in virginia: min wage $5.15 BEFORE TAXES
If youre making $7, after taxes, youre making 6.
maybe money isnt a problem for you,
but, i literally just proved what you said wrong.
There is NO WAY, quicky places are paying more than $.50 /hr above min wage
dont believe me, go ask
Love your videos.. I work not far from you where we build big trucks.. It is hard to find good help. Too many young people want a paycheck but aren't interested in learning their job.
Haven’t done my brakes in like 3 years, went an did them this morning an had no issues, I’m not a mechanic or auto tech student.. idk how these guys get away wit that
I only ever get simple maintenance by someone else when it’s cold outside, an that’s to a mom an pop local mechanic I know personally
I'm glad they don't work on airplane's at that place. It's bad enough they try to work on cars. Good video 🔧👍
2 horror stories.
First one was a local quick lube place destroyed a family members Subaru Outback. After hearing what you mentioned about the transmission mistakes made by these folks I'm guessing that was it or at least related. I recall someone mentioning that they used the wrong fluid. :(
Second was actually the Ford dealership mechanics where I bought my first car. Was back in 92 when I got my first brand new car. Not a Subaru sadly, but in this particular case they did a service and either forgot to replace the transmission fluid plug or didn't torque it and it fell out. About half way in between where I was traveling during a 225 mile trip I "discovered" their mistake when my transmission seized up on the freeway, I barley made it to the side of the road. :(
This is why to this day I still do my own oil changes.
It’s worth noting that dealerships are no better. In my area, the only time a certified mechanic does an oil change is at tiny one or two man shops. Otherwise, regardless of where you go, it will be a new apprentice at best, and a first timer at worst.
You don't need to be an ASE certified master tech to do oil changes properly. And dealerships are still leagues better than quick lube places, if only because the quick service guys at dealerships are working on the same types of cars all day, and will generally be required to take online training modules relating to specific services they perform. Inexperienced people will still make mistakes, but it's not going to be like "whoops, drained the transmission instead of the engine oil!"
had a honda dealer barely put any oil in my vehicle, engine light came on with barely any oil.
I have my oil changes done at Subaru. They have both under filled and over filled my 21 STI. You'd think a Subaru dealer would know how to do a simple oil change on the vehicles they build, sell, and service. Hacks everywhere.
I'm looking to buy my first Subaru soon and this is the kind of stuff I've been learning from all you Subaru guys. Priceless information.
So if I ever need work done that I'm not doing myself, find a Subaru guy so I don't get screwed.
I always did my own maintenance to my car for years. I took it to a 9 minute oil change because I didn't have the time to do the oil change myself. I left the place and suddenly I had an oil leak. Rear main seal. I went back and forth with the shop. Don't ever go to these places because they will damage your car on purpose.
The tutorial on wire digram was a bonus! You are the "Columbo " of Subaru
When a Toyota dealer express lube could not put all the bolts back in splash shields, I started doing my own oil changes, transmission fluid changes and brake jobs (courtesy of UTube University).
Thanks for the video Robert just crazy for sure.
Glad you enjoyed it
Now you know why I do my own maintenance and repairs, plus it is done right.
My buddy’s dad went to a place like that with his F-350 a while back and they removed his fuel filter instead of the oil filter. When they realized their mistake they didn’t add fuel back in it before reinstalling and proceeded to crank the engine until the starter died. In the end a quick oil change cost him a new starter and I believe he had to replace the battery too because it was older and the strain destroyed it.
lol nice
That makes no sense.
@@MokasisGaming apparently it had one of the screw on filters that looks similar to an oil filter.
@@kevinsiggins623 How can you kill alternator by cranking the engine? Maybe you meaned starter?
@@cdjxwubcyex you’re right, I don’t know why I said alternator lol
There is a fast lube place near my house. More than once there have been trails of oil leading from their garage doors, toward the neighborhood, and U-turns back to their shop. Why don't they at least start the cars and look under them for leaks before driving off? I change my own oil and once a Ford filter gasket stuck to the mount: it felt odd tightening down. I left a short trail in the driveway, but learned to check for leaks every time.... and to check for gaskets left behind too.
My SO's brother used to work at a quick lube place. Had many stories in just his short few months there of employees, draining oil and starting/driving cars, only to realize they didn't replace the oil. In all cases, the just refilled the cars and sent the customers on their way.
I work at Subaru over in PA and we have a Valvoline down the road, we are always getting cars that come in because they came from valvoline and they double fill the Subaru or run transmissions dry. Really upsets me when customers have to deal with this and luckily Subaru for being so kind will warranty sometimes their mistakes and if not they pay for the cost. But it really puts peoples lives on the line even if it ends up being a engine lock up because it ran dry
I work in the service department of a Dealership currently. Working my way toward being a certified tech after a total career change. One of the express techs I work with left his last job at a Quick Lube style shop because he was disturbed by the shit work they allowed to be performed. He has only horror stories to tell and only talks about them when comparing them to how our shop performs work. He is currently working on becoming an Advanced Tech and is a great guy to work with all around.
I’m a manager of a quick lube facility, won’t name the name. I tend to run a pretty tight ship and people who aren’t mechanically literate have a tendency to not stay. We have a few ASE techs, and former motorsports mechanics. Our shop, literally, will get called once or twice a week from our sister location 10 minutes down the road, asking for help because they fucked ANOTHER Subaru up. So one of us has to go down, and try and fix the issue before some moron sends the car on its way with double oil no trans fluid…
Howdy Mr subby. I work for a national retailer, and i can honestly say our shop has seen cars towed in because the dealers were incompetent themselves in their repairs or lack of finding the problem they created. Between myself and the other tech we have over 80 years of experience. Yes ive seen my fair share of lube guys and girls that have no business in the business. I just wanted to point out you take your chances no matter where you go these days as nobody is getting into physical labor. Myself and the other tech are nearing retirement so idk where my particular shop will go after we leave. Anyway I always enjoy your content. And just want say Thank you.
I agree, finding a trusted mechanic is hard. My local shop is nearing retirement too. Im worried, really worried. I do my own maintenance but the super tough stuff I leave to them and they do a great job. Hate to have to play Russian roulette again finding another one
Im beginning my 51st year in automotive repair, and I cant agree with you more. Ive seen (and correctly repaired) so many screw-ups by incompetent morons that I cant even remember all of them.
I started in high school and Im in it for the long haul, however long that may be.
I dont do retirement.
@@donreinke5863 im in year 42 myself. I won't fully retire. My plan is to get a part time delivering parts, we are getting a brand new hyundai plant nearby so that is also a part time option. Anyway that's just my old man plans.
Wow, I thought I was getting Rickrolled with that intro🤣🤣
Thank you for what you do. It’s sad this happened, but I believe it happens a lot. Again Thank You.
Everyone makes mistakes, You are no hero my friend!!
I'm so so lucky that I have always worked on my own cars
I had the right mix of circumstances where I was motivated to learn
and my cars have always run like butter
I do all of my routine maintance for this very reason
Well I’m close enough that that place, and know to avoid them now. Thanks.
Thank's for the tip. I had been taking my 2015 Forrester to my local "Mien" shop for a few years. The owner takes care of veterans and has a big barbeque every Memorial Day. BUT they offer a free tire rotation with the Synthetic package. Almost every time they cross thread or strip my wheel lugs. I have repeatedly asked them not to torque the nuts down so fast. You don't know until the next oil change and then they come out and want $30 per stud to replace them. I am only 77, but now I am doing my own oil changes and tire rotations and using a torque wrench (89#) . They told me Subaru makes cheap studs????? Retired Navy diesel mechanic.
Wow. Big ups to you
Thank you for your service to our country.
I took my cars to the same shop from 1995 until they got bought out in 2018 without any problems. 3 times in a row they cross threaded a lug nut. They claimed it was my car despite it having the tires rotated there every 6 months for 3.5 years before the buy out without issue. I started going elsewhere and funny enough after 6 rotations not a single lug has been cross threaded. The first shop just put the nut in the stick, pressed it on the stud, and gunned it until it stopped turning. Shear idiocy.
@@Noah_E My same story, told me Subarus have cheap studs. ?????? Mienike no more!
@@Squarekn0t A friend used to work for a Mienike in the Seattle area. Work went well for him for several years, then the local franchises all got bought out. The new owner sent down a directive to every shop. No car leaves the shop without the "free" multi-point inspection. All inspections are to include a recommendation of a minimum of $2000 worth of repairs, regardless of the condition of the car.
While that is unfortunate to hear, it's good that you're calling them out, the thing is they probably don't care, that young lady should really think about never going to the place ever again (seriously), they can't replace an engine air filter correctly, the other one is ridiculous, engine air filter again, you've got to love these types of places, go in, for one thing and they try to sell you something else, the bad thing is these Quick Lube places aren't the only one screwing up, dealership service departments aren't much better in some cases and people wonder why more people are switching to EVs
Another great example of what we called "Can't see it from my house". In my time in construction I worked with folks from that school and also much higher end work. The pay was less than great, but it felt better to come home knowing I built a solid structure. There is sooo much to learn these days about cars. It is a shame so many beginners don't take advantage and try to properly learn their trade.
Walmart did the same with my wife's air filter, causing it to stall. With my car Jiffy lube sent an extractor tube down the oil check tube to extract the oil and it broke off in the engine. It took a week to get my car back, I insisted they go to the Mazda dealer. We go to our local, trusted repair shop now for everything.
Thanks for sharing, it drives me crazy not seeing a good work ethic, customer service, quality service, attention to detail, or quality parts anymore. I'm 39 and even my generation still cares about those things to some extent. It's pretty scary. I've learned a lot about cars/trucks in the last two years and will be changing my own oil. If I can't do something myself I find a well reviewed and experienced tech, no matter the category, pay them the money they deserve, and get the thing done right. Electricians are by far the most frustrating, they are consistently dirty, sloppy, lazy, and can't even be bothered to secure things properly (obviously not all of them are that way).
Oil change bays or quick lube places are where the young and inexperienced people start in the auto industry. They receive virtually NO TRAINING. A quick summary of my families oil change experiences is listed below.
- Ford dealer employee couldn't find the dipstick on an inline FORD truck engine
- same FORD dealer broke transmission line and would take no responsibility for trans damage
- MOPAR dealer did oil change on a JEEP and forgot to change the oil filter and PUT IN NEW OIL. They also tried to avoid paying for engine repairs
- Quick change oil place put GM FRAM PH13 Chevy oil filter on a FORD that took a PH8. Gaskets are in different spots so engine bay was bathed in oil and no oil pressure.i aught that on right away and no engine damage.
-quick change oil places have stripped threads on 2 oil pans for family members
-air filter hoses are frequently left loose
Manufacturers could do a lot to help prevent it in the first place (the ultimate quality control). They could use a square or 8-point plug for the automatic transmission fluid drain, or stamp AT into the top of the transmission fluid plug.
Not really, it just takes a bit of a brain to tell these apart. Its impossible that they never worked on oanother longitunual engine car, Subaru isnt thay different aside of things being pushed further forward.
I work at a small two pump gas station on the Central Coast of California. I have had six vehicles this year die at my station due to no oil. They all have come from a lube business. The closest lube business is 40 miles away. The owners of the vehicle told me they had just been for an oil change at a lube business. The only question I asked was the previous oil a synthetic which it was. That's a testimonial to synthetic oils. So please after going to a oil changing business check your oil.
I have always changed my own filters. This is an easy job. Never have had a problem
Plus they charge you $30-50 for a $8-15 filter that takes less than a minute to replace without any tools. Outright robbery
This is why I change mine and my Granddaughters oil and check the fluids.
Back in the day I had two different vehicles have the drain plug stripped out, so I went back to doing everything myself. Today I finished my 2nd 2.5 head gasket overhaul on my wife's 06 Outback. First was on my daughter's 02 Forester. I don't even trust anyone to do that job.
I wont replace ANY head gasket on ANY vehicle with aluminum heads without also having the heads machined to ensure they are flat and remove any surface imperfections or corrosion. Iron heads are not as much an issue, but I check those also with a Starratt bar (machinists straightedge) and if there is any doubt, they get machined too.
@Rich Cran I pulled a wrecking yard engine from a 1971 Thunderbird that had a 3x oversize oil plug.
When I disassembled this particular 46 year old (at the time) Ford 429 engine I realized why. ( I dare anyone to find a Subaru engine that lasted that long, and yes, the Subaru 360 was sold in the U.S. at that time, Boeing owned many of them for use on their vast manufacturing facilities)
Its oil must have been changed every 1000 miles or so, it had the factory hone pattern still visible on the cylinder walls, and cylinder taper was under .004. I honed the block, used the original flat top 10.5/1 pistons and replaced the rings.
@@donreinke5863 yep, it's engine out, machine the heads and check the block for flatness. I see people doing gasket jobs with these engines in, not a recipe for success. Just a few bolts and the engine is out.
@@TK-ff5kc Agreed...Ive pulled many Subaru engines, the only thing easier is an air-cooled VW.
@Rich Cran LOL So true.
Brake shops are a huge rip off as well. I swear they are taught how to fake crap and man did I blow up their waiting room the last time I was dumb enough to go there. Starts with a M and ends with an S. They aren't prepared for a customer who is a real mechanic. My dad had passed and I thought I'd save time before the funeral by getting the brakes done before a long drive to the Tennessee, NOT. I had to do my own brakes anyway. At least I got to educate a full waiting room of customers. Man was I pissed and in the entirely wrong mood for that poor "mechanic" who had obviously been taught the dirty tricks in their school. Excellent video. 👍😎👌
I love quick lube places!! They account for 1/3 of my business!! But really, I am amazed that these places are still open.. being a mobile mechanic I have had to fix a LOT of their screw-ups. The amount they charge for sub-par work/products is disgusting!! They give the mechanic industry a bad name!!
My car was bone dry. I got about half way home. Grampa gave me that car..sentimental value. .Now I have my mechanic do it.
And it's rarely a good deal, even if everything goes well. Speed is about the only thing they offer, and what good is it having your vehicle screwed up quickly?
On a similar subject of a tech doing the wrong thing. One time I took my car in to have a nail replace. The tech pulled the tire to patch it up. For some reason he was having a problem with getting the bead to mount. The tech next to help tapped hard on the sidewall of my tire to see if it would make the bead properly mount. The tire was lower profile tire, a 45. The bead finally wasmounted but when I got home there was a big bubble now showing on the sidewall. Likely where that other tech had hit the tire with his tool.
I typically do all my maintenance myself on my vehicles, but every now and then, I don't have the time to do it myself, am sick when it's time to do it, etc. When that situation comes up, I go somewhere to have it done for me.
I certainly know about these quick lube places having inexperienced mechanics, etc. I've also heard a ton of Subie horror stories about the transmission fluid being drained and oil being double filled, etc. I've also heard many "mechanics" say they won't touch Subarus because "they're too difficult to work on."
Are Subarus really all that bad? Lol
(I know they aren't!)
I haven't had to change my Subaru's oil myself yet (still have free changes from Subaru left), but I'm DEFINITELY only doing it myself or letting a Subaru dealership do it. Luckily, I have a really good dealership down the street from me.
They’re reliable cars just the head gasket on every Subaru engine blows up I just had my engine blow up a month ago it just got replaced that’s the only issue with them and the original engine only had 50k miles
@@yayajuggz I've had 3 Subarus, an 11 and 14 Forester. Both had around 200,000 km on them and now a 17 Outback 160 000 km. No head gasket issues with any of them.
@@ericripley9739 head gasket issues were yesteryear issues. I think mainly found in the ej20 motors (correct me if I'm wrong). I think new FA FB series run into problem of spinning bearing cus oiling issue. 90% of the time is customers not checking their oil, etc. You have rod issues on the FA engines as well, but it mainly caused by modified cars where the owner boosted the engine to oblivion.
Subarus are one of the easiest modern cars to perform oil changes on. The filter is on top of the engine in the front with no obstructions. The drain plug is just as easy to locate with no shields to remove and nothing for the oil to leak on. Changing the engine and cabin air filters is just as easy. No special tools are required and everything fits only one way so you can't screw it up without really trying.
@@Noah_E Good comment. Only problem I had was when I installed an oil filter forgetting to oil the gasket. What a time removing ! My cousin rigged up an old seatbelt which acted as a strap around it and finally got it off. Would have been nearly impossible if filter was hidden underneath.
0:58 I Did EXACTLY this one dark stormy night and wasnt reading the stick levels right, fired up the car and started down the road with about 3 dash lights on, but wouldnt make it out for 1st gear. I discovered my problem and corrected it best I could. Drove for a few months and one day the engine seized up on me bc the oil ran out (oil consumption issue I wasnt aware of...) and the oil pressure light NEVER came on. One engine replacement later, ive gotten good at double checking all of my work. Now there is a sound coming from underneath when Im in 1st gear and quickly speed up to get to 2nd gear. Two weeks ago I did an oil change on the same engine, Forester 11 NA, had to use the black Subaru brand oil filter because the blue filters are on back order as we all know - Now, I have oil coming out somewhere onto my exhaust and I dont know where to start. Ideas?
Love the content by the way, your work is always so thorough.
Blast em man! They deserve it!
We all need to be held accountable for our ignorance, it’s a chance to learn but that they wouldn’t own up to it or even check the vehicle is just terrible. Shame on them!
With any subaru you have to make sure the air filter box is seated correctly. If by chance their is a simple crack those cars do not run properly
After having worked at one of those places for a couple years back in the day, my first guess was someone forgot to plug the MAF back in. These kinda things happen when you hire guys off the street with basically zero experience/education and have them do 50 oil changes a day. Not catching it on the comeback is what really got me, though.
The last time I went to a quick lube place they didn't re-attach the skirt under the car properly, it came loose while I was driving, and sliced one of my CV boots. That cost me a pretty penny. And that's why it was the last time I went to a quick lube place. I just pay a bit more and get my Subaru serviced at a nearby (and very good) Subaru dealer. Quick lube places were OK back when cars were simple and you didn't need to take things apart to reach anything in the engine compartment, but cars are too complex now to mess about with these places.
Thanks Mr S1387 Now that I bought my 19 Impreza off lease I have to find someone that IS a responsible Subie shop, not EZ to find. If I were closer you'd be my go to. Keep up the great work! Cheers!
It takes time to do a good job. Especially if it is something you are not familiar with. I would say at least 20 percent of the air cleaner lids are on wrong unless they are very easy to put on.
Another reason I still do as much work on my cars as I can!
I don't know how you could stand not to peel off that rainbow-heart sticker stuck right over the warning lights! As a retired mechanic, that would drive me crazy to see something like that.
When I was working, I once had to explain to a young "free spirit" female customer that the rhinestones she'd glued onto the steering wheel hub was not a good idea because if the airbag went off those rhinestones would be projected at her like shotgun pellets.
Her car was towed in because it would only go about 25 miles an hour. The problem? She'd shoved charcoal briquettes up the tail pipe because someone told her "The carbon in the briquettes would absorb the pollutants and lower her carbon footprint."
My God. The shear lack of knowledge these climate alarmists have on the subject they are supposedly experts of.
Agree with regard to that stupid sticker obscuring warning lights.
The advice to the girl wasn't completely false. A car that can only go 25mph will have a lower carbon footprint than one that goes faster!😀
@@e-curb Not really, all that backpressure didn't do the catalytic converters and oxygen sensors any good.
@@steverandall5814 I'm not suggesting to leave them in as a solution to lowering carbon emissions. I just pointed out that a car who's top speed is only 25mph will have a lower carbon footprint than a normal car.
I worked for one of these places back in the '80s, and then garages later on, brake fluid contamination was the biggest issue back then, the power steering and brake fluid containers for the same shape, I don't think any of these outfits will touch your brake system anymore
Yes covering your cluster with stickers. That's a super good Idea.
Cheap CEL fix!
Number of times I've seen similar issues at my dealership caused by quick lube shops blows my mind. My favorite is installing the wrong transmission fluid in our cars causing shifting issues because they only carry 1 type of generic fluid!
yup, you convienced me... i like all the vids and now also following, you sir know your stuff. soon ill have my 1,6L Subaru XV (european) and wanne know everything about it :P
I work at a Speedee. We do almost everything. We are not perfect but we do everything we can to do the job right. If there is something we did wrong we do take responsibility for it. The only guy who doesn’t care about his job is the guy in the pit. He blows off basic safety checks, he uses 12 point sockets on 6 point drain plugs. He doesn’t tighten plugs all the way. He just does not care. Countless things have happened because of his behavior and he’s done this countless times. He still hasn’t been fired, but he’s been fired from other Speedees. He says things to turn away the new employees because he knows they’re gonna do a better job and take his job.
I call it the IT blame game. It's not my problem its the other people's issue. Nobody want's is take responsibility for anything. Subie's are very sensitive to the little things. Great job putting that quik lube on blast.
I had same learning curve at my Chevy dealer. Had bad front wheel bearings, young mechanic said low air pressure caused irregular tire wear causing noise and vibration causing me to THINK it was a bearing. These kids take a job not liking the job, just to make an income. They haven't learned to have pride in what you do, no matter what you are doing. Paint a fence, mow a yard, serve in the military. Do your best or ask questions. We should give advice without being judgemental. Then sometimes you run into a P.A.K. man who knows it all and will not take advice from anyone.