Dealership Oil Change Scam
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- เผยแพร่เมื่อ 3 ต.ค. 2024
- Dealership Oil Change Scam
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When I went to go buy my new car around mid 2021, the salesman took me and my parents inside but my parents had to get something from the truck so I kept walking with the guy. The salesman literally asked me “are you sure you want your parents to come in with you?”. I was 19 at the time. Some sketchy rats those people are.
?
So, did you buy the extended warranty, and all the other stuff they "offered" you?
The salesman never work for the same place for too long. They basically jump from place to place and mainly get paid on commission. And they are slick mofo's! And always read the fine print before signing anything!!
@risinglotuswind Not to mention the salesman checked his oil level and filled up his tank in the bathroom too.
@@stevewhittier3170 Don’t forgot the “just because” fee
I've been driving since the '70s, & I've learned alot about alot. 1 of the top lessons is, "NOTHING IS FREE", as the price of the free item is hidden in the cost of the $40,000 vehicle you just bought. Dealerships, I'm sure, buy oil & filters in bulk, & costs the Dealer pennies to do an oil change. Plus it's a lead in so they can try 2 sell you other stuff. 😲😲😲 It's all a racket.
Stuff . All they sell is cars
I bought a car that needs synthetic oil back in 2013. After seeing the cost of oil changes service for synthetic, I started doing it myself, and have been happier ever since. Less than 35 dollars, and I can be sure it's quality, correct oil and filter.
And that the job is done right. If a problem does pop up after YOU work on your car, you know it's your fault & you don't have to go back & argue with the dealership that they screwed up. 😲😲😲
@@g5alive795 It's also super cheap to run to AutoZone and buy some small bolt or gasket. The service places at dealerships in particular often have a huge mark up for those things.
Amen to that.
Buy oil at Walmart, it’s about $6 dollars cheaper than at Auto zone.
@@igorseprak6177 I only get car parts I need in a hurry from AutoZone. Everything else I usually order online.
That's what I do too. Do it right, save money 💰 and have the satisfaction of doing it whenever I decide.
Gotta be honest, bought a 2021 Mazda and just went in a couple weeks ago for that free first oil change.
The only thing they tried to offer me was a $50 cabin air filter that I declined, bought the filter for ~$12 and replaced it myself.
Let the service guy know that I'd do it, and they seemed cool with it.
Exactly what I do. No one's forcing anyone to buy anything and it's no biggie to decline their offer, go elsewhere or take care of it yourself.
You replaced the cabin filter that early? lol
That’s crazy they tried to offer a cabin filter that early. I’m a service writer and We don’t upsell anything like within the first two oil changes
I've seen vehicles with less than 10k and the cabin filter was covered in mouse poop. It depends on the environment you drive in.
Be careful, my Mazda dealer puts in cheaper oil, not the great OEM Mazda oil. You will have to request them put in the OEM oil.
I went to tires plus to get tires and the dude had the hood open. I was like wtf are you doing in there!? GET OUT OF THERE! The dude was like o it's just a complementary inspection. I told him stay the hell out of there, you don't need to open the hood to change tires!
Honda Dealer: Your transmission fluid is due for a service.
Me: I did it 6,000 miles ago. Did you even look at the fluid?
Honda Dealer: have you checked out our massage chairs in the 3rd waiting room?
lol yeah i had that with air filter it was brand new
no they don't want transmissions serviced anymore. The're "sealed" with "lifetime" fluid....in reality, it's best to change out the fluid atleast every 60k
Doomzdayxx Hondas aren’t sealed. We recommend servicing the transmission every 30k miles. -a Honda employee
@@BOBBBB3726 or 50 for the 9 speed
It was probably due for a transmission service based on mileage. It’s shitty they didn’t check, but based off mileage and also a trans job not being recorded in their system, lead to them telling you it’s needed. They should have done their due diligence, but just letting you know why they most likely asked
Your spot on. Took my vehicle last week and they were trying to sell me a new vehicle and trying to get me to trade it in for a 2022
Learn to become a smarter car owner and consumer….thank God for helpful people like Scotty to share his knowledge 💯
Even when you buy the "lifetime oil changes" they still try and upsell you with additional services. You gotta have a good polite no thank you ready.
The problem is you don't know what you don't know. I wish I could have Scotty sitting me with every decision that is car based, reality is, I'm there alone with an "expert", on their home court. Same a visiting a doctor. That's why I try to never agree to anything that's a surprise and always seek at least a second opinion.
Dealers will always say you need something.
Are people forgetting how to say, no thank you! Lol
It's not that simple. A lot of people are clueless about cars and these scum convince people that they need work doing for safety or other reasons.
I've seen a documentary on this and Scotty is so right.
For many people, that's too confrontational... 😳
@@keithsj10 haha. If getting taken advantage of because a polite "no thank you" is too confrontational, then for those people: good luck in this world! Actually thinking about it, I can't even remember the last time any shop/dealer tried to hustle me at all. Then again, I always go into the dealership with a flannel and my hands covered in grease and dirt from working on cars. I bet that's part of why they don't bother =)
@@CMDRRustyDog The clueless can learn more about car maintenance and become able to make informed decisions. Reading the owner's manual is an easy way to learn what needs maintenance at what intervals. Not a reader? Watch Scotty Kilmer's videos - short and informative. There's nothing wrong with saying a polite and firm No to anyone trying to make more money by claiming certain repairs or maintenance are needed when they are not.
Nope. People are getting dumber by the day
True story, I went to Quick oil change place a few years ago and the “Techs”, proceeded to pull out my air and cabin filters then try to sell me new ones. I had already done that myself I told them, so leave it alone. Meanwhile I watched another customer pay $230 for an assortment of replaced items and he only went in for an oil change as well.
I only get the free oil change. They tell me something is broken then i tell them to fix it since car is under warranty 🤣🤣.
Warranties don’t mean much anymore.
@@jstsumguy29 yes it does.
@@1lilcrazyazn every time I’ve had a problem they always find a way to get out of covering.
@@jstsumguy29 that sucks i wouldnt go to them then. Where i go they always covered me. It all depends on the dealer.
I had a car salesmen tell me "theres a sucker everyday" he Loved to brag!
They got mad I told them I do my own brakes last time had oil changed few weeks ago. They wanted me pay $400 to change the pads. Why would I do that when I can pay $50 for new pads and do it myself?
That estimation probably included estimated labor if I had to guess. Without labor, yeah, it's waaaaay cheaper to just buy the parts and put them on yourself if you know what you're doing.
A local oil change outfit tried to sell me a transmission service on my daughter’s well-worn car. The problem was her starter had come loose and wasn’t always engaging the ring gear on the flex plate properly. I told the the young man that I was an automotive journalist (that was a stretch) and if he valued his job, he better stop talking. I usually handle the family oil changes, but the weather was cold. I repaired the starter problem, too.
I never got upsold during the free oil changes, but once they tried to charge me because I came in 2 days early. With 2 free changes a year, that doesn't even make sense. I finally started doing my own again with high quality filters and oil.
Yes, you're right Scotty. I bought a new car some years ago with free oil change, and in one of the oil changes they said I needed a cabin filter. I ask for the price and they wanted to charge me 50dlls for the filter and work. Or course I didn't accept. The filter price is around 15 to 20 dollars, so they were trying to charge me 30 dollars for something that is very simple to do.
I had the same thing happen, my car had 9k miles on it and the filter literally had 5 seeds in it I just took it from him and dusted it off in the trash can and said good as new.
@@jstsumguy29 That really is wrong and poor business practice. Shame on that tech. But we all know that a dealer is going to charger premium price because of their overhead. People with disposable income typically dont care
I often wonder if car repairs shops (including dealerships) intentionally sabotage a car - especially if the owner says no to recommended services.
@Peter Angles That is sad too because if I find a great mechanic, he has me for life! Plus I will bring so much other business to him (or the shop). I always had bad luck with Firestone and Goodyear.
I've wondered this too. Last week I took my car in for the "free oil change" and they told me I had a huge leak in my ac. It's been working fine so I told them no.
This may be true at some unscrupulous dealers, but I guess I have used the exception. Last two cars I bought, a 2013 Subaru Legacy and 2018 Buick Envision they both came with two free oil changes. No extra charges - nothing. Just the oil change and tire rotation as claimed. They did not try to sell me anything. Since then I do them myself or an independent mechanic I trust.
Sam you are so right. If you go to a reputable dealer, one that has been in the community for years with a good reputation they are not going to bend you over backwards like some of these people may suggest. In this day and age with social media and everyone's ability to publicly (and with voice) call out bad practices businesses cannot afford it.
True, a dealership will always charge you more but hey we've known this for the last 30 years nothing has changed.
Or it could go the other way, they do a multi point inspection. I got my free oil change and now have a list of everything wrong I can fix myself
thing i worry about is them sabotaging stuff i had a place mangle the heck out of drain plug on my car
That's why I change the oil and rotate the tires myself. I don't want those a-holes to touch my car.
One bmw place wanted like 2k in replacement parts after a oil change... it was a brand new bmw with like 3k miles lol.
bmw - broke my wallet
big money wasted
Its a BMW so yeah that sounds about right
That’s insane.
I know for a fact I redeemed all 20,000 miles of free oil changes without paying a single extra cent to Chevrolet. All 4 of them :D
That's Scotty....
You're so right!!!
I brought my new Toyota Highlander to dealer for the first free oil change. When i got the car home i checked the oil lever. It was over fill and the oil was black. I removed 2 pints of oil to get to the proper level. I saved the oil in 2 empty water bottles and made an appointment witch the manager. Showed him the oil i removed from the HIGHLANDER. He looked up the service and stated that mechanic was let go a few day ago. He did another oil change and returned the used oil filter as i had requested. Now every time I get a free oil change i ask for the old oil filter and check the oil when I get home.
hahahah free, there's nothing for free
@@notadoctor2598 I don't know how to translate analytics into currency but I bet we are paying something 🤓
That’s why I do my own. Have been since I was 16. Only bring car in for warranty work. Never pay a penny for anything else
Exactly
My neighbor bought a used 2018 car from a dealer for 18,000 and a few months later the battery went and they charged her just over 400 dollars for a battery and placement. What a scam.
You can't be even more right Scotty.
When I was younger, I went into a Meineke with an appointment for an alignment, and they kept my car on a lift for almost 2 hours for a free inspection basically keeping it for ransom as they try to sell me $2,000+ worth of repairs and said "Do you go to college? Do you get financial aid? You can pay for all these repairs with your financial aid" I declined it all as I knew my car well and do all my own repairs. They would tell me okay we'll just need to wait until the other cars move so we can lower your car, then 20 minutes later come and try and sell me the same repairs again. Over and over and over. I went outside to check on them periodically and they would just move ANOTHER car in the way of the lift so they couldn't lower it. Ontop of this, they opened my brake bleed nipple on my caliper and got brake fluid all over my tire, then pulled me over and said "look, you need a new caliper ASAP, very dangerous to drive without working brakes." Right then I knew they were pieces of $hit, because I rotated my tires just before I came to get an alignment, and the tire that was on the rear was now in the front, and was dry and clean of any brake fluid, my brakes worked just fine. I never went to them ever again and always share this story to help others avoid these a$$holes.
So many gullible people when it comes to buying , selling or maintaning a vehicle .
Really depends on what you are looking for. I bought a used Camry, prepaid for all the extras, and ended up good. Head unit went out, dented a rim, etc. I just needed reliability and convenience above all else at the time
SCOTTY SPEAKS THE TRUTH HERE. My wife bought a brand new Hyundai with free oil change service. The dealer uses hard-sell tactics when she goes alone which really un-nerves her, so now she has me come along to help defend her and watch out for her suv. Every time we go there, we almost get into arguments with them asking to please only do the job we're there for and to please not touch or inspect the vehicle in any other way. We're now at the point where I have to watch them so they don't damage or sabotage her car in some other way. Last time we went for her free oil change, I caught them hooking up their scanner to it. Resetting the cars oil change reminder does not require hooking up the scanner.
I just hope they are changing it. I put marks on the filter.
yeah my filter when i went to change it 6 months later it was seized on there either they are idiots who way overtightened it or they never changed the filter
Just went in for an oil change at the dealership. They did try to sell me a bunch of stuff. You got to stay strong and just say NO!
How to get your car washed for free:
1. Put 2 soapy wash mitts on Scotty's hands
2. Pull your car up close to him
3. Ask a question
If you buy a new car all it's going to need is oil changes for the next three years. Maybe an air filter.
It's called "the hook" as in hook/catch 'em with the "free oil change" find something else on the vehicle to "fix" and charge for.
Dang straight!! Oh and a 3 hr wait for a dern oil change! Nope...no thank you!
Yup, KIA dealer. Wife went in with a $30.99 oil and filter change. She walked out with a $250 bill. Cabin filter, coolant testing?, crap.
Don't buy it.
Cabin air filter is kind of important...
@@nicholaspeters6127 You can easily do it yourself for $5-10.
Crap. Maybe I shouldn’t go by myself then-
Try being a man and doing your own MAINTENANCE. 🤔
The only time they tried to up-sell me something was a cabin air filter for $89.....LOL. Did it myself for $12.
A "SCAM Free Zone" in the motor servicing industry is a God Blessed Zone!!!!!
My Toyota Sienna came with 4 free oil change from the Toyota dealership. Nope! I did it myself and got it done right.
Most definitely. They've tried to sell me a front brake job for $500, which was only pads and turning the rotors. No way.
I love their faces when you insist on Only the oil change, then when I disprove everything they "found", then finally the straight up "no, Idm if it leaves me stranded, just the oil"
When they start going over that i need this or that I stop them immediately , thank them, and tell them that I have to get to work now but I'll get back to you at a later time.
That’s a good idea!
Lol, aka "shut your pie hole" 🤣🤣🤣😂😉
My wife bought a MDX with a deal like this. They pissed her off to the point by the time the oil change was done they were scared for life.
I went to get mine changed about two months later…and no one would even look at me let alone talk to me! I’ve never seen a dealer oil change done so quickly.
My friend has a Honda. And thinks their sht don't stink. Meanwhile they upsell the crap out of her. Can't teach stupid. She thinks if she doesn't go there it will void her warranty. Hmmm
Yeah, ill just go in for my free oil change and reject every single repair recommendation and have a squiz at it myself once I get home lmfao.
Dealership told me to replace my cabin air filter for $90.00 so I went to Walmart and got it for $12.00 bucks
So right Scotty, Anderson Mazda in Rockford stuck it to me when I went in for a free oil change, I never thought they would do that after buying the car there, but now I have find a new place to take it, never going back there for service.
All we do is notify you of what the status is of particular items of your vehicle according to manufacturer recommendations and what should be serviced…it’s totally up to the customer to have us do what we can provide, at a cheaper price and quicker. ASM Alex Take 5 oil change Asheville NC
👍👍
Boch Toyota must be better than most...I had 2 years of free scheduled maintenance and they never tried selling me anything else.
I was a sales manager at tires plus and got fired because I wouldn't push stuff people didn't need right away
I have a 2022 Corolla.. Has the 2 yr Toyota Care.. car has 20,000 miles.. they have done 4 oil changes and rotated the tires every time. My next visit is my last under the plan. They came and told me my tires were in the "red" zone that needed to be replaced asap. They were so bad that they didnt feel comfortable rotating them because the front has more tread than the rear so it was my safest option. 5000 miles before on my previous service tires were at 90% tread. Also FYI.. tires are Michelin. I just laughed and said ok.. went home and rotated my tires
That is correct. We leased a Toyota Corolla Hybrid and it came with 4 free services...they lost our wheel lock which we had no idea the car had one. They wanted to charge us $40 to take off the wheel lock and place standard lug nuts...ridiculous...they lost it as they were the only people doing the service...I will not be going back to them ever again.
5000miles, 10000 miles service, doesn't matter. "You need brake pads and discs." Every. Single. Time.
Trust me I totally get what you mean! I took my 1992 Honda Civic to the dealership cuz the seatbelt motor was broken and they told me I had $23,000 work of repairs that needed to be done. I’m laughing over here cuz I only bought the car for $600 hahahaha. Bro just fix my free seatbelt motor and leave me alone.
I always just say no thank you.
even tho scotty is obviously not a millennial hes giving free future proof advice to all generational humans so yall can be car literate out in this greedy world! HES HE BEST!!!
Everytime I go to the dealership I see a quote for $1000+ for needed repairs. It's shameful
all you have to do is say no, its hardly a scam. they will try to upsell you weather the oil change is free or not.
then there is always the handful of sand in transmission near end of warranty to worry about
I ASKED my mechanic to look for problems to repair going into winter and all they recommended was changing brake fluid and a filter. Two weeks later I was in for an alignment problem I suspected but they didn't notice when I came in before. Then I was back because I had antifreeze leaking all over my garage floor (I asked them about puddles and they gave me the "condensation" line - I've parked this dry truck in my garage for 5 years... you'd think I'd notice if it was normal to have a puddle under it).
No steelerships for me thank you! Scotty, we're lucky to have someone like you out there warning innocent people! I tried to warn my son about a month ago about taking his car to a steelership for an oil change but he didn't listen. Paid WAY to much for the oil and filter AND the dumb a$$ doing the service cut off more than half of a bottom deflector shield destroying it instead of just simply removing it to get to drain plug and filter. After discovering a couple days later, my son called the service manager but he said they would have never done anything like that. Those deflector shields are put there for a reason! They might save your motor and other components from being destroyed when you run over that old muffler in the middle of the road that you didn't have time to react to miss.Find a good local mechanic and stick with them. Son will go to my mechanic next time who is just like Scotty and tells it as it is (the truth) and does great work.
I went in for my free state inspection. They failed me over the brakes and wanted to charge me $1500. I took it to a local mechanic and he did the repair for $150. So much for a free state inspection.
My car manual says synthetic blend can be used, but fully synthetic is recommended. They also say if you use a blend, you have to change oil every 3k miles, but with full synthetic, you can do it every 6k miles. Well, the "free" oil changes are only provided every 6k miles, but they use the blend. So unless you pay for the upgrade, you're literally potentially voiding the warranty by taking the free oil changes.
So true. I had an Acura dealership try to charge me just for telling me I had a problem. Not to fix it.
Just tell them you already have a kitchen sink and keep getting the free oil changes.
2 complaints i saw in the forums are even if your car calls for synthetic they still charge you extra and if their computer says 10000 mile interval you can't get it before.
GMC dealer tried this crap on a 2015 Terrain with 50,000 miles! Never changed the oil in 2 trips there!
I say go to the dealer for oil changes if you don't feel comfortable changing it yourself or don't have the time. It's usually cheaper or as cheap as any non-dealer and at least you know they will use the right oil and filter and if there are ever any issues like they cross thread the drain bolt, over torque it or whatever, you can make them fix it. I don't know how many times I hear of those quick change places over torquing the drain bolt b/c they probably used an impact driver or messed up the oil filter cartridge canister because they don't have the special tool to get it off or whatever. Plus, the dealer usually will have swanky things like free wi-fi, a tv and free coffee and water and they usually will be done in about an hour.
Plus, it's good training for people that are non-confrontational/good life training. If they ever try to sell you anything except for a standard oil change, just ask them to write it out on an estimate and give you a copy and that you will take it home and think about it. If they keep pressing you, just keep saying the same thing. Then, take it home, do your own research, ask people that may know about cars and then decide if you think it's necessary!
My buddy is a car salesman . He sold a woman a brand new car. On her first oil change. 🤣🤣🤣😂😂😂
Just say "No", Scott.
Scotty, I have not bought a "brand new car" in over 20 years. Even over 2 decades ago when I did own a new car with a measly 3 year, 36,000 mile warranty, I still never took my cars/trucks to the dealership for repairs of any kind! That most likely helped me average 300,000 to 400,000 miles on my vehicles before I sold them and those high mileage used cars that I did sell looked and ran good because I maintained them. Also, living in Northern California Wine Country where we get no rust didn't hurt either!
With Tesla, it'll be free CAR change pretty soon !...
My son's car also had free oil changes and tire rotation but even with an appointment, you had to spend a couple of hours waiting there
Yes, you can get a small floor jack, 2 jack stands at Harbor Freight or Walmart for $60 and with Walmart oil and filter (several oil filter brands) your future oil changes will be around $25!
and sometimes even they won't change your oil, they take your car away in a closed shop where you can't see what the hell they are doing to it.
I had one recently try to sell me a new cabin air filter that had a few seeds in it, I said let me see it and walked over to the trash can and whacked it a time or two handed it back to him and said good as new. He gave me. Weird look and said ok.
10k mile oil change(2nd change on my new car), they tried selling me a fuel additive.......I said, are you serious? a fuel additive already???????
When I bought my brand new vehicle,I informed the dealership that the only thing I would return for would be either a warranty item or a factory recall. Maybe I'm weird but I am the only person I trust to do my oil changes.
Scotty: bought used 4Runner 10 years ago (2012 model)...engine seemed noisy to me. My mechanic checked it & said it was like new with true 10K miles. I even had a brand new 2014 pulled side to side, both engines running and same noise level...finally at 60K started going back to my trusted mechanic... after the first oil change, engine quieted down significantly! I think the dealer was using the cheapest crappy synthetic oil...relearned my lesson. Never again will I take my truck to a dealer...or my 07 Honda to a dealer, which runs better than ever after my trusted mechanic did some basic maintenance. Such poor business decisions by these dealers...I got plenty to of $$, but they will never see another cent from me.
Bought my 2019 Rav & got free oil changes & tire rotations. Had no pressure for any extras!
A lot of dealers are offering the “free” oil changes because they want their leased vehicles to have proven dealer maintenance so when they resell it they can guarantee it’s a good well kept car. Most people with leases often skip maintenance intervals cause why not? They aren’t keeping the car and it’s the next guys problem.
Isn't it condition on the lease and they actually track it and fine you if you didnt do it? Usually maintenance for first 3 years is dirt cheap - and with a lot of luxury brands switching service to once a year/10K - we are talking about 2-3 free visits here to change oil and rotate tires.
@@henrikhkarpynskyi8712 most luxury brands were the first to pilot that free maintenance system but then others caught on as they would see leases come in with no oil changes for 20k + miles.
100% true statement.
They often tack on a maintenance package, that one is definitely not free oil changes.
i can't afford free ,it costs too much.
That's the name of the game in every aspect of life. Get money in any way possible. Convince people to hand over their money.
As my father always said. “ In life theirs no FREE LUNCH , Period “”””. 👍
So true, Scotty!
Yeah this is common sales tactics even at the T-mobile I work at.
Yeah well I bought my 2020 tacoma and I got my 5 actual free services without paying a cent. They asked if I wanted an alignment but I refused. After that I did the services myself.
Definitely Scotty,dealerships...only the air is free and if they could find a way to charge you for that they would.
Stealerships!
Over the years I did my own oil change. Now I take my care to a oil change place. I'm a repeat customer and they have stopped asking me if I want extra service cause every time I say no.
So true! I worked at a fast oil change place for 6 years…. They try to sell you anything they can get away with!
The truth is that there is little honesty in the world these days and maybe there never was. The worst rip-offs are the 10,000 ,30,000 or 60,000 mile services. Every car company has these and if you really look at what they actually do is nothing but check things. That is a gift to the dealership. Trouble is they can void your warranty if you don’t fall for these. Nothing new under the sun as dad used to say. BUYER BEWARE
I stopped going to quick change oil services because of their constant upselling.
Took my wife's RAV4 in for it's first oil change and they over filled the oil about 1/2 over the full line. Crawling under the car I'm 100% convinced they didn't drain oil or change the oil filter. There was no evidence of oil or oil cleaning up. It was factory new with a light dusting of dirt. Sent the dealership a message and received no response. Not impressed with my free oil change on the all important first oil change. Also not impressed with the dealership's response. Now I'm back to using the only mechanic I trust working on my cars, me.