Chapter 3. Create Contact Flow & Play Prompts | Amazon Connect Tutorial | Read The Manual
ฝัง
- เผยแพร่เมื่อ 5 ส.ค. 2024
- Chapter 3. Create Contact Flow & Play Prompts | Amazon Connect Tutorial | Read The Manual
The starting point for creating all contact flows is the contact flow designer. It's a drag-and-drop work surface that enables you to link together blocks of actions.
Prompts are audio files played in call flows. For example, hold music is a prompt. Amazon Connect comes with a set of prompts that you can add to your contact flows. Or, you can add your own recordings.
#AWSConnect #aws #tutorial #awsconnecttutorial #amazonconnect
Join this channel to get access to perks:
/ @rajivcoomar
How do I create an inbound voicemail task in Amazon Connect?
Hi Srikanth, You can find this blog by AWS: aws.amazon.com/blogs/contact-center/adding-voicemail-features-to-amazon-connect/
Soon i will prepare a video on it.
How to play lex prompt in aws connect
Hi Bhargav, Once an intent of lex is triggered, the response given in the lex will be play out in aws connect.
@@rajivcoomar Thanks for the valuable reply! yeh understood but is there any extra configuration other than lex bot selection in entity level as well as instance level
@@bhargavjammulamadaka9382 No other configurations required apart from Connect-flows-add bot to enable lex bot in aws connect.
@@bhargavjammulamadaka9382 Refer to this video for more details: th-cam.com/video/KUXPiRC6cPM/w-d-xo.htmlsi=Lda7kK_hnK_-zpUI