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Nahi ho sakta kyonki mere pass Avaya server/AEP ka access nahi hai.

@@rajivcoomar sir mera primary epm partially running ho rha uska kya resion hai

@@rajivcoomar mai de duga

@@vishal_jaif matlab?

@@kaneshoel In the Twilio number purchased, under sms setting you will see call back api section for SMS reply. Which means it will get triggered once user reply

@@AtifKhan-gm8wn Sure, I have to check. Didn't know WhatsApp direct integration available. With Twilio i have already created a video on it where we have whatsapp and Dialogflow: th-cam.com/video/kL0vu6vgJds/w-d-xo.html

@@rajivcoomar sir can i get your whatsapp number please

@rajivcoomar is there any video of how we can insert or update Dynamo DB table item thru terraform in multi account?

@@kadija_ This video is quite old, refer to this video for Dialogflow integration with Avaya : th-cam.com/video/ELf6tveQfHk/w-d-xo.htmlsi=tedQ4qhcGlBLAJfa

@@kadija_ If you still want to refer the code, here it is : github.com/rajivcoomar/AvayaTutorial/tree/main/AvayaSoruceCode

Thanks Rajiv

So in GetCustomerInput either you can enable DTMF or Lex. As you have collected DTMF, you can't call LEX. Why do you want to trigger the Lex slot? Is it for validation? If Yes, then pass the DTMF value stored in variable to lambda for regex validation.

@@rajivcoomar The scenario is, let the callers select their language using either voice or DTMF. So the message will be "For English, Say English or press 1". I did some research and found a way to achieve this.

@@sebastienbranchu4748 Dialogflow CX now supports direct integration to Data node which call gcp vertex ai. With this you don't have to call webhook for chatGPT.

@@marthasamuel In that case, keep end page empty for welcome event. Anything user type will be triggered from start page.

@@rajivcoomar that didnt work but i connected it to start page and it worked. I only notice that if user says hi, it might repeat it or use other default responses.

@@marthasamuel Okay, You can remove the Default Welcome intent from the start page. Hi trigger that intent

@@rajivcoomar I settled on javascript for that purpose. Behaves as intended now.

@@marthasamuel Great, for any other query, just post in comment section. I will try my best to create a video on it.

@@AtifKhan-gm8wn html customisation is available. Refer to Dialogflow messenger document available

@@rajivcoomar Sir kindly make a short video on this

@@AtifKhan-gm8wn It's already been created: th-cam.com/video/_qLaIDHWjtU/w-d-xo.htmlsi=sNVbvaQT53_VDl8n

@@rajivcoomar thanku sir i am watching your all vidros 😍

@@AtifKhan-gm8wn Feel free to ask your queries.

@@AtifKhan-gm8wn It's already been created, refer : th-cam.com/video/Ha2wKovdYs4/w-d-xo.htmlsi=xb4bjaNoxDPgmxHn

@@saikethanmadhadi1615 depending upon channel i e teams. You also have to enable integration with SharePoint to store the file.

@@IsmaelParedes-Dev You have to check in mpp logs what exactly is the issue. It may be an audio encoding issue, language, region parameters are not correct.

@@rajivcoomar Thank you Rajiv, We'll check the MPP logs today!

@@user-ib7xe2mt2s yes, outbound to any number is allowed

You can share questions list here, I can give a try to publish the answers

@@balajimogadali Already created, refer to this video: th-cam.com/video/YvTKX-jD9Qc/w-d-xo.htmlsi=ZF5NqQUcRpw2eX12

@@rajivcoomar Rajiv, you called from custom copilot, but I need plugin action in microsoft copilot

@@balajimogadali Okay got it. I don't have access to it. Is it publicly available?

It is available, if you try to create new copilot in studio, select new action it show copilot for microsoft 365 and copilot for sales. If you select microsoft 365 option. You can develop it

@@balajimogadali Thanks, let me give it a try

@@martinsoyebode764 Can't tell with your comment, need to have debug session (check membership details). Usual place to check: any in/out context in picture which causes no intent trigger, training phases,

@@seatconnect224 It depends, URL, button and other functions are working, refer to this video of list adaptive card : th-cam.com/video/9aDDm8_-sx8/w-d-xo.htmlsi=lh_laEYfSB3KZVjr

@@rajivcoomar you've created custom copilot, not an extended M365 Copilot, its different things From Microsoft Copilot Documentation: In this release, there are some limitations: Your topic will not be able to interact (ask questions of) the user, and can only process the incoming query from the user (in the variable Activity.Text) and send a response. Responses will be limited to text. No media or adaptive cards will be supported. In this preview, Copilot Studio can't authenticate the user, so SharePoint and OneDrive sources for generative answers won't be functional. This release is limited to English language copilots. All users of Microsoft Copilot within your organization will be able to interact with the action, the action will not support authorizing the user itself. Copilot Studio integration with Microsoft Copilot is enabled by default. That means, plugins created in Copilot Studio will show up for users under "Copilot Studio" or "Power Automate" even if the tenant admins have not explicitly deployed the app for end users. This might change in future. Note that, as an admin, you can still block plugins from showing up for your users by blocking the app in Microsoft 365 Admin Center. Link: learn.microsoft.com/en-us/microsoft-copilot-studio/copilot-conversational-plugins

@@seatconnect224 Ahh make sense. Yes, it's a custom bot not Microsoft release copilot extension. Thanks for info

All codes are available in Azure GitHub (link in the description section of the video). The video contains a step by step guide to make the code work.

Outbound calls in OD dev work are treated the same as inbound calls dev work, no difference as such.

Sorry no experience in Outbound configuration using POM.

The only option is to use the view if you want to show an interactive message without the first user input. Here is the demo of view interactive message: th-cam.com/video/wKUAQ3TzIWo/w-d-xo.htmlsi=lzydL7KWAaZn8cxJ

Ok thanks for replying. I will try to use recognise utterance in that case.👍

Sorry Vishal, hindi dekhne wale audience hi nahi hai technical main. Aap captions on karke dekh sakte ho. 🙏

As it's video call, the user unique id you have to generate. You can manually control it i.e email id.

For members, it is a live tutorial for topics i.e Avaya OD which are already published in my channel..so that they can ask questions/doubt along the way.

@@rajivcoomar so you are only focused on OD development?

@@Mkv00777Yes, for Avaya only OD

Remove the Covid19 document added as Generative ai response, if you see the series you will see how to enable/disable it

@@rajivcoomar Thanks for a quick reply.

It should as it's out of the box, not tested though.

For storing refresh token, you have call api directly from copilot. Refer to timestamp 3:11 of video : th-cam.com/video/9aDDm8_-sx8/w-d-xo.htmlsi=WRR5G8U3hDkbBPx5

@@rajivcoomar thanks for input. 1. How to work with refresh access token concept and in API i have json data in fields it is based on the ID, API calls and get the responses and display desired data to user. ( like Flight status video) Kindly guide me and i appreicate your efforts.

No it seems as per SDK feature: learn.microsoft.com/en-us/azure/communication-services/concepts/voice-video-calling/calling-sdk-features

​@@rajivcoomar So, what is the call recording in "Call Recording Quickstart" article for? Doesn't it include video calls made with Azure ACS?

@@FatihAydin-hc5ls Its voice call recording what i have found.

Glad the video helped you

It's pre-paid system, you have to add money and use it.

Hi Sachin, For which location you are trying to purchase the number? Basically, if sms is not supported, then you have to purchase number for other region.

@@rajivcoomar On first go I tried it for South East Asia but later (after checking documentation) I tried it for US, Europe regions as well. Does this ACS have Azure subscription region dependencies? , I haven't found any documentation related to this topic hence pinged you.

@@sachinstl23 I remember this error, when you have created the account you might have given India location? So you can't purchase a number. You can buy a number if you give the address of the UK, USA etc at the time of registration

@@rajivcoomar ohk, this make sense. Thank you for your expertise. It means I have to change the Azure account location as well.

@@sachinstl23 You can't change location once account is created. You have to create new account, remember to give the credit card address also as other region i.e uk if you have given the uk address.

Hi Rohit, As I don't have another language pack bundle can't create more. But if you have any doubt feel free to ask.

It's not possible unless you are using your own number (bring your own number). Then you can use sip header to pass attributes

You can directly used Transfer to phone number: docs.aws.amazon.com/connect/latest/adminguide/transfer-to-phone-number.html

Here is the code, it's old so may not work : github.com/rajivcoomar/AvayaTutorial/tree/main/AvayaSoruceCode

Hi Rahul, It's just for demo purpose, don't have any backend system which will return Booking Id. This video is more about how to use lex slot for date and time.

Knowledge base doesn't have intent, it's only QNA

Yes why not, use REST API and consume. It's not language dependent

Please share your doubt/query.

It's hard to tell if anything wrong from your message. For personal assistance, please do see my TH-cam membership options which may suit your need.

Hi Srikanth, You can find this blog by AWS: aws.amazon.com/blogs/contact-center/adding-voicemail-features-to-amazon-connect/ Soon i will prepare a video on it.

Hi Eder, Yes call recording is available. Once you initiate a call you get call id, using call id you have to initiate call recording via api or sdk client

Hi Deepak, The solution is applicable for both voice and chat.

Like custom web integration rather than built-in cx messenger?

Thank you Vishal 🙏, koi bhi doubt aye to comments main phuch lena 👍