Chapter 5 Lex with Slot (Get customer Input) | Amazon Connect Tutorial | Read The Manual

Chapter 5 Lex with Slot (Get customer Input)
With Amazon Lex, you can build conversational interactions (bots) that feel natural to your customers. Amazon Connect with Amazon Lex bots can also capture customer input as digits that customers enter on their numeric keypad when used in an Amazon Connect contact flow.
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[@anandfred]

Hi Rajiv! The same kind of Bot created and integrated with Amazon connect to get the phone number through speech. It is working fine through chat but not in Amazon connect. Have you tested through voice, I mean the bot not recognizing the input properly when we given through speech(Connect).

[@rajivcoomar]

Hi Anand, The voice part is pending but I understand the problem you mentioned. The speech recognition can be bad as it depends upon English Locale you select. The voice part will be coming soon

[@anandfred]

@@rajivcoomar Thanks!

[@sharletmathews7041]

Hi Rajiv
I tried to get a policy number with the expression [A-Z 0-9]{6} which i got from Regex
Policy_Number
Regular expression
[A-Z 0-9]{6}
But my chat bot gives error when i ADD any characters. 123456 is working but AD15236 Isn't working

[@rajivcoomar]

Hi Sharlet, Please use this regex : [A-Z0-9]{6,}

[@fkeb37e9w0]

How to extend Email address in Lex V2? Specifically I want to create a custom slot for UPI IDs, how to go about? I have tried too many times, could make it work only with Custom slot that too with synonyms with "restrict slot values". Please advise.

[@rajivcoomar]

Hi Ashita, You can use regex for UPI id validation "^[a-zA-Z0-9.-]{2, 256}@[a-zA-Z][a-zA-Z]{2, 64}$"

[@fkeb37e9w0]

@@rajivcoomar An error occurred: ^[a-zA-Z0-9.-]{2, 256}@[a-zA-Z][a-zA-Z]{2, 64}$ is not a valid value for AMAZON.AlphaNumeric. I have tried all this, Lex V2 is just not accepting special characters. It is also not accepting regex like start of line (^), end of line ($) etc.

[@rajivcoomar]

The issue is Alphanumeric doesn't support @. Is the issue still there or is it resolved?

[@fkeb37e9w0]

@@rajivcoomar it's still there, I had to find alternatives

[@rajivcoomar]

Hi Ashita, Please try this, it may help : th-cam.com/video/iKzxF8-SJXs/w-d-xo.html FYI, I have used our conversation in the video, but commented out your name.

[@rahelbaigmoghal3590]

i want to gererate cases after collecting the customer data, how can i achieve this?

[@rajivcoomar]

Sorry I didn't get the question. What you mean by cases? Is it intent?

[@rahelbaigmoghal3590]

@@rajivcoomar hello Rajiv, cases are new feature in Amazon connect. We can create task automatically right. I read the documentation for Amazon cases, I think we can generate cases automatically too.