I noticed the message in the comments from Elma apologizing and saying they will send you a new machine. Makes me laugh that you had to go to the trouble to post this video for Elma to do what they should have done in the first place. Thanks for the video and this has put me right off ordering a Solvex (which I was on the verge of doing). I'm going to wait and try to find a good vintage one instead I reckon.
Indeed, I had to make a video to get this resolved. Now having the machine, it doesn’t clean as I expected. You can see the performance testing in my follow up video: th-cam.com/video/eSYMuslyGsw/w-d-xo.html
I'm diying a cleaning machine because I'm just a hobbyist. The four glass jars I bought for £40 were packaged in pre-cut polystyrene holders that kept them separate and they arrived perfectly. How could elma expect bubble wrapped glass jars floating inside the box not to break?
It's best to ask to supplier to check it over and add additional packaging, you can see what my supplier did in the follow up video I published recently
Thabks for posting this. Eye opening. Expensive piece of kit you have every right to expect them to stand behind their product, when they dont what separated their product and a Pearl/Janta machine is literally only wasted money.
I work in a major logistics company. My advice is: never sign the paperwork before you open the package. If something is damaged - reject it and thats it. If they refuse to let you open the package, then just reject it again. Those claims take forever to process.
Hi, I also bought one of these machines. I'm trying to return it 7 der warranty but they want me to pay for packaging and shipping. 70 euro plus delivery to receive their crappy box. No chance. I've also found their machine to be relatively poor at cleaning. The ultrasonic step you suggest in your follow up video is a great idea. My machine doesn't rotate freely and I can therefore not use it at their recommended settings. Wishing I'd only spent £500 on one of those Indian machines!
The machine was damaged due to poor packaging..its inexplicable why they would expect that box to safely transport the equipment..and not prepared to offer a replacement thats bad . Thanks for exposing this company.
It’s all down to their poor packaging. A little bit of styrene at the bottom and the top, that’s it. And the customer? Doesn’t look like Elma cares that he is turning customers away and losing business because he hasn’t got the machine. Three months to get it ‘sorted’, still not usable and will have to go back again. Six months of business down the drain.
I am so sorry you have had to go through all this. I would have thought that consumer laws would allow you to return this machine for a full refund? I really appreciate you sharing this because I was looking at buying the exact same machine and after seeing this I am figuratively running down the street screaming and shouting like I've seen a monster or something. What a stress out this must have been for you... and it's still not over! I feel I would have practically have needed to be medicated after going through what they have subjected you to. It seems not only inhumane, but bordering on criminal in my opinion. I cannot believe the annoying hum that machine makes (one of my pet hates), but also the sound it makes as it spins up. It should be virtually silent, not sound like it's grinding up inside. The dodgy electronics is amasing to see and hear about. I can't see how this company's machines would be reliable in the long term? What a piece of junk! You must get a refund somehow. I would recommend having a look at the Nekkid Watchmaker TH-cam channel and seeing his machine. It's top notch, fully enclosed during operation with acrylic that he closes that traps all the noise inside during operation, like I've seen on CNC milling machines... and no hum! Thank you for sparing me the stress and anguish you have been put through, I would rather have one of those Indian made machines and a separate ultrasonic machine than be put through that nonsense. I still can't understand how their manufacturing quality and packaging has become so poor. They have destroyed their reputation with this machine in my opinion. I'll be sharing this video with others in the industry. I might even show it at an upcoming seminar! I have subscribed and I hope you will keep us updated on the saga. My deepest condolences, and good luck getting this sorted out.
Yes, it’s been very, very disappointing. There is only one reason why one would buy a watch cleaning machine, to speed up the workflow and in turn increase the revenue. That of course didn’t happen. All I got so far is hassle. Waiting for deliveries and collections and endless messages with the supplier. I have been promised a new machine but that will take several weeks because Elma is in Germany and I am in the UK. I have lost a few months and I probably have a month to wait for the new machine to arrive. To me, that’s revenue I will never recover. I am sure the machine will be fine when they pack it but will it survive the trip from Germany? From a truck to truck, van to van? Handled manually by several drivers who handle boxes day after day? They want to get their job done quickly and I’m not saying that they throw boxes around but they are not going to treat it with extra care either. They are going to treat it like any other box and the way the machines are packed, the packaging is not designed to withstand this handling, it’s inadequate. I am hoping that this saga will be over soon, I will have a working machine but will I feel like I have a machine I can trust for many years ahead? I don’t think so. It's a real shame because I have other Elma products that live up the name but this a let-down, a big let-down.
I have a solvex RM, its been faulty since day 1, been back to elma for 2.5 months, just got it back and its even worse than before, its absolutely outrageous
If you end up using it, I think you will be shocked by the rate of evaporative loss of hazardous fluids from the jars. Very basic loose jar lids, non threaded, non friction fit, and the seals are essentially cosmetic.
For such an expensive machine, that is extremely poor packaging. I bought a "cheap", new cleaning machine from India and it was so well packaged that it could have fallen off the back of a truck and still not broken anything. Plus they shipped it out to Australia via DHL air express all for US$500. Of course it is not an automatic machine, but an old style "manual" machine like the traditional vintage cleaning machines. But it works 100% and came with 3 spare glass bottles and caps.
Sell Elma and buy kiwicleaner. I'm just finishing putting mine together. Frank who designed it is currently working on an automatic version. You have a lot of choice when it comes to construction. The casing is 3D printed so you can choose any colour you want. Do you want a beautiful oak base instead of a regular one? No problem. Do you want more effective drying? Buy a bigger heater instead of a standard one. Do you want four jars instead of three? No problem. A big plus for me is the ability to choose rotation in both directions. If something breaks it costs ridiculously little compared to Elma. New motor $25, power supply $20. The whole thing costs $500.
The suppliers make you say you are trade which totally alters your customer rights. I had a similar problem with a horotec tool it did get solved but the supplier (My Cousin er viney) made me wait a month while they contacted horotec, like you I expected my complaint to be dealt with by the person I handed my money to.
Yeah that’s why I prefer the vintage cleaning machines I just repair my old one lol idk looks like a 3D printed one would work better than that one there.😅
Please accept our sincere apologies for any damage that occurred during the transport of your machine. We are really sorry and we fully understand your dissatisfaction. We will send a new machine to you directly. Thank you in advance for your understanding and your patience. Your Elma Support Team
Wow Elma, im German. Im very, very disappointed to see that. From such an known company that used to have a high standard in overall products and customer satisfaction. What happened to the quality ? I can’t believe my eyes. I observed German quality the last couple of years. It is going down. The prestige won’t last for ever… Einfach unglaublich die Geschichte mit dem Glass und der Transportstabilisierung. Sind wir hier im China vor 10 Jahren oder was.
Too late you have lost credibility from all over the world. this video has been nothing but help to show how your quality control is. Very sad to see this happen to a one of a kind company like Elma.
Just so you know, I will NEVER be buying your products considering how awful you have handled this situation. This is just a terrible response to someone who spent 3000 Euros on your machine. I'll be sticking with my vintage L&R parts cleaner for now and I hope you get sued.
its disgusting service from Elma this like when you pay 3k for a machine and this is the result i see in the comments they have contacted you but i would just want my money back simple as that
In my experience Elma is fantastic.. Use lots of their Cleaners over many years. I can tell you we also have had TRANSIT DAMAGE .. and that even with exceptional packaging I have still seen freight forwarders poorly handle packages and still see TRANSIT DAMAGE . While I see broken glass - who opens a package in their Kitchen ? no sensible person I know.. so your video here is grossly unfair ... this is an issue of TRANSIT DAMAGE . It has nothing to do with the high quality of the product in this case. Yes, I know Elma products are in the higher end cost wise , but truly they are ! Again, we have seen reliability with Elma unseen anywhere.. Lastly .. they do stand behind their product. When I have ever had an issue it was always resolved to my satisfaction. Being in Australia we are half a world away from the manufacturer.. Did you but it direct ? or was it through one of their distribution partners ? In Australia there is an excellent supplier .. Sometimes the Germans are not as efficient trying to resolve issues outside of Germany.. which is not a fault of the brand . I wouldnt have anything else..
Oh Leo, so sorry mate you experienced this. Thanks for sharing. Loved the review, commentary and your great personality!
I noticed the message in the comments from Elma apologizing and saying they will send you a new machine. Makes me laugh that you had to go to the trouble to post this video for Elma to do what they should have done in the first place. Thanks for the video and this has put me right off ordering a Solvex (which I was on the verge of doing). I'm going to wait and try to find a good vintage one instead I reckon.
Of course they are! This video can cost few millions euros for them 😂
👍@@moskauuhrmacher6833
Indeed, I had to make a video to get this resolved. Now having the machine, it doesn’t clean as I expected. You can see the performance testing in my follow up video: th-cam.com/video/eSYMuslyGsw/w-d-xo.html
I'm diying a cleaning machine because I'm just a hobbyist. The four glass jars I bought for £40 were packaged in pre-cut polystyrene holders that kept them separate and they arrived perfectly. How could elma expect bubble wrapped glass jars floating inside the box not to break?
It's best to ask to supplier to check it over and add additional packaging, you can see what my supplier did in the follow up video I published recently
Thabks for posting this. Eye opening. Expensive piece of kit you have every right to expect them to stand behind their product, when they dont what separated their product and a Pearl/Janta machine is literally only wasted money.
I received the replacement now but it doesn’t perform too well. You can see the follow up video here:
th-cam.com/video/eSYMuslyGsw/w-d-xo.html
I work in a major logistics company. My advice is: never sign the paperwork before you open the package. If something is damaged - reject it and thats it. If they refuse to let you open the package, then just reject it again. Those claims take forever to process.
Does anyone know how many times the L&R liquid should be used in each basket?
Hi, I also bought one of these machines. I'm trying to return it 7 der warranty but they want me to pay for packaging and shipping. 70 euro plus delivery to receive their crappy box. No chance. I've also found their machine to be relatively poor at cleaning. The ultrasonic step you suggest in your follow up video is a great idea. My machine doesn't rotate freely and I can therefore not use it at their recommended settings. Wishing I'd only spent £500 on one of those Indian machines!
The machine was damaged due to poor packaging..its inexplicable why they would expect that box to safely transport the equipment..and not prepared to offer a replacement thats bad . Thanks for exposing this company.
It’s all down to their poor packaging. A little bit of styrene at the bottom and the top, that’s it.
And the customer? Doesn’t look like Elma cares that he is turning customers away and losing business because he hasn’t got the machine. Three months to get it ‘sorted’, still not usable and will have to go back again. Six months of business down the drain.
@@HorologyToolsandEquipmen-rh9uz It should be packaged in a wooden box!!! Not that it would have helped those jars!
I am so sorry you have had to go through all this. I would have thought that consumer laws would allow you to return this machine for a full refund? I really appreciate you sharing this because I was looking at buying the exact same machine and after seeing this I am figuratively running down the street screaming and shouting like I've seen a monster or something. What a stress out this must have been for you... and it's still not over! I feel I would have practically have needed to be medicated after going through what they have subjected you to. It seems not only inhumane, but bordering on criminal in my opinion. I cannot believe the annoying hum that machine makes (one of my pet hates), but also the sound it makes as it spins up. It should be virtually silent, not sound like it's grinding up inside. The dodgy electronics is amasing to see and hear about. I can't see how this company's machines would be reliable in the long term? What a piece of junk! You must get a refund somehow. I would recommend having a look at the Nekkid Watchmaker TH-cam channel and seeing his machine. It's top notch, fully enclosed during operation with acrylic that he closes that traps all the noise inside during operation, like I've seen on CNC milling machines... and no hum! Thank you for sparing me the stress and anguish you have been put through, I would rather have one of those Indian made machines and a separate ultrasonic machine than be put through that nonsense. I still can't understand how their manufacturing quality and packaging has become so poor. They have destroyed their reputation with this machine in my opinion. I'll be sharing this video with others in the industry. I might even show it at an upcoming seminar! I have subscribed and I hope you will keep us updated on the saga. My deepest condolences, and good luck getting this sorted out.
Yes, it’s been very, very disappointing. There is only one reason why one would buy a watch cleaning machine, to speed up the workflow and in turn increase the revenue. That of course didn’t happen. All I got so far is hassle. Waiting for deliveries and collections and endless messages with the supplier. I have been promised a new machine but that will take several weeks because Elma is in Germany and I am in the UK. I have lost a few months and I probably have a month to wait for the new machine to arrive. To me, that’s revenue I will never recover.
I am sure the machine will be fine when they pack it but will it survive the trip from Germany? From a truck to truck, van to van? Handled manually by several drivers who handle boxes day after day? They want to get their job done quickly and I’m not saying that they throw boxes around but they are not going to treat it with extra care either. They are going to treat it like any other box and the way the machines are packed, the packaging is not designed to withstand this handling, it’s inadequate.
I am hoping that this saga will be over soon, I will have a working machine but will I feel like I have a machine I can trust for many years ahead? I don’t think so.
It's a real shame because I have other Elma products that live up the name but this a let-down, a big let-down.
I have a solvex RM, its been faulty since day 1, been back to elma for 2.5 months, just got it back and its even worse than before, its absolutely outrageous
Thanks for the video. Would certainly not touch any of their machines after watching this.
The performance is also disappointing, see my follow up video:
th-cam.com/video/eSYMuslyGsw/w-d-xo.html
If you end up using it, I think you will be shocked by the rate of evaporative loss of hazardous fluids from the jars. Very basic loose jar lids, non threaded, non friction fit, and the seals are essentially cosmetic.
For such an expensive machine, that is extremely poor packaging. I bought a "cheap", new cleaning machine from India and it was so well packaged that it could have fallen off the back of a truck and still not broken anything. Plus they shipped it out to Australia via DHL air express all for US$500. Of course it is not an automatic machine, but an old style "manual" machine like the traditional vintage cleaning machines. But it works 100% and came with 3 spare glass bottles and caps.
Sell Elma and buy kiwicleaner. I'm just finishing putting mine together. Frank who designed it is currently working on an automatic version. You have a lot of choice when it comes to construction. The casing is 3D printed so you can choose any colour you want. Do you want a beautiful oak base instead of a regular one? No problem. Do you want more effective drying? Buy a bigger heater instead of a standard one. Do you want four jars instead of three? No problem. A big plus for me is the ability to choose rotation in both directions. If something breaks it costs ridiculously little compared to Elma. New motor $25, power supply $20. The whole thing costs $500.
The suppliers make you say you are trade which totally alters your customer rights. I had a similar problem with a horotec tool it did get solved but the supplier (My Cousin er viney) made me wait a month while they contacted horotec, like you I expected my complaint to be dealt with by the person I handed my money to.
Yeah that’s why I prefer the vintage cleaning machines I just repair my old one lol idk looks like a 3D printed one would work better than that one there.😅
Please accept our sincere apologies for any damage that occurred during the transport of your machine. We are really sorry and we fully understand your dissatisfaction. We will send a new machine to you directly. Thank you in advance for your understanding and your patience. Your Elma Support Team
Wow Elma, im German. Im very, very disappointed to see that. From such an known company that used to have a high standard in overall products and customer satisfaction. What happened to the quality ? I can’t believe my eyes. I observed German quality the last couple of years. It is going down. The prestige won’t last for ever… Einfach unglaublich die Geschichte mit dem Glass und der Transportstabilisierung. Sind wir hier im China vor 10 Jahren oder was.
Too late you have lost credibility from all over the world. this video has been nothing but help to show how your quality control is. Very sad to see this happen to a one of a kind company like Elma.
sort my machine replacement or I make youtube videos too
Just so you know, I will NEVER be buying your products considering how awful you have handled this situation. This is just a terrible response to someone who spent 3000 Euros on your machine. I'll be sticking with my vintage L&R parts cleaner for now and I hope you get sued.
Welp. I'm officially back to the drawing board and considering different products now. 😳 This is insane.
its disgusting service from Elma this like when you pay 3k for a machine and this is the result i see in the comments they have contacted you but i would just want my money back simple as that
I bought a cheap $600 Indian copy of a vintage machine. XD
i had buy a new ElmaSolvex VA and it doesn’t work 🤷🏻♂️ Elma swiss make me paid for the transport of the machine also if it’s guaranted 😂😂😂
Is nothing built to last anymore? Their machines from 70 years ago are still better thank this
Complete junk. If they cant engineer a simple shipping box with protective inserts there is no way i would buy their products.
Yes, it was very disappointing to be left in the deep end for over six months ☹
Disaster
In my experience Elma is fantastic.. Use lots of their Cleaners over many years. I can tell you we also have had TRANSIT DAMAGE .. and that even with exceptional packaging I have still seen freight forwarders poorly handle packages and still see TRANSIT DAMAGE . While I see broken glass - who opens a package in their Kitchen ? no sensible person I know.. so your video here is grossly unfair ... this is an issue of TRANSIT DAMAGE . It has nothing to do with the high quality of the product in this case. Yes, I know Elma products are in the higher end cost wise , but truly they are ! Again, we have seen reliability with Elma unseen anywhere.. Lastly .. they do stand behind their product. When I have ever had an issue it was always resolved to my satisfaction. Being in Australia we are half a world away from the manufacturer.. Did you but it direct ? or was it through one of their distribution partners ? In Australia there is an excellent supplier .. Sometimes the Germans are not as efficient trying to resolve issues outside of Germany.. which is not a fault of the brand . I wouldnt have anything else..