What to do when an employee makes a mistake
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- เผยแพร่เมื่อ 15 เม.ย. 2017
- What to do when an employee makes a mistake? - Everyone makes a mistake. If one of your employees has not made a mistake, they will soon. It is a matter of time. How you deal with this situation will go a long way in determining if your employees look upon you as a boss, or as a leader.
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Praise in public, Discipline in private
Absolutely! I can't tell you how many times I have seen bad bosses criticize in public. Very bad for the employee and for the boss!
@@leadershiprollcall precisely, but it was a challenging task on how to manage everything specially disciplining if it was not your nature. Roll call , I will practice this message " Praise in public , Disciple in private. Thank you
Or, if you’re my boss, praise never, discipline whenever
very clear explaination why this video are not a million views you diserve more subsciber man thanks for this
Much appreciated! Thank you!
The saying "praise" in public and discipline in private 😂is something I learned a long time ago. I been in that being disciplined in public waaaaay to many times.
You are 100% correct! You wouldn’t believe how many times I’ve seen bosses (not leaders) discipline employees in front of others thinking that it will “be good for the rest of the group to hear.” All it does is embarrass the employee and make them resentful.
Your videos are very good, I"m very surprised you don't have more subscribers! You give thorough advice and mention things that many others don't, so thank you!
Thank you very much for those kind words! I am pleased you find the videos worthwhile and I appreciate your comments. Thank you!
Thank you! Good luck!
Most down-to-earth advice, nice and easy to share with the rank and file!
Thank you! Please let me know if there is a topic you would like covered.
Love the conversation 👍
Thank you so much for the useful Vids!
Thank you, Adam!
Excellent advice! "..a boss or a leader.."
Thank you!
You are really great and source of inspiration
Thank you so much! You made my day!
Excellent advice! Keep it up---
Thank you!
Thank you for this
Thank you Holly!
Thank you your really excellent you made me think more deeply very good lessons!!!
So glad to help! Good luck!
I think your videos are very educational, I became a project manager not too long ago for a construction company, I do have a question regarding a team member in my crew, he wants to assume the responsibility that I have, how do I go about , Being a leader and not hurting a strong team member? Thank you once again for all your time and effort into your videos!!
Ariel, thank you for reaching out. You seem to have a good grasp on what it takes to be a leader by knowing the situation and wanting to encourage your employee. You mentioned that he wants to "assume the responsibility" that you have. Is there a way to give this person part of your responsibility? Instead of the entire responsibility? Is there a way to give this person some other responsibility that may not be yours entirely? I agree that you want to encourage a strong employee. If at all possible, I would try to find them something to be responsible for and help them develop. Let me know when you can and good luck!
Wowoooooo it’s great thanks I was asked this the same question in my interview today but i took the steps
Great to hear! Thank you! Let me know if you get the job!
Don't be too hard. I was kind of a jerk to an employee who's made his mistakes. I shouldn't have taken him to the office; I should've been a little more patient and less strict. You see...he saved my life.
Thank you for the interesting talk
I don't want to be an employee in the first place i wanted to be an employer
Thank you and I love the attitude! Good luck!
Wow I’ve been really stressed about a some mistakes I may have made. I process energy efficiency rebates for a major utility company. Some projects got paid out that maybe shouldn’t have. There are written procedures that we go by that doesn’t state verifying a certain report before issuing a payment. Now I’m being asked if I have been checking this report that I am not even familiar with. Here I was thinking I was doing everything by the book. I had to go back to past projects and found a few issues costing us money and wondering how to go about discussing this with my boss. I worry that mentioning the written procedures missing information about the report will come off like an excuse.
I am so sorry to hear this. unfortunately, most managers are put into a position and not given any direction or adequate training to do their job properly. That sounds like the case here.
You basically have two choices, 1) not say anything and hope for the best. This course of action (or inaction) will most assuredly result in your bosses eventually finding out AND they will wonder why you didn't say anything. They will wonder if you are shifty with no integrity or just incompetent.
2) is to tell them everything. The downside of this is you might get in trouble if your bosses are not understanding. However, the upside is it shows you have integrity and that you are competent due to the fact you found the mistake. In doing this, you can apologize for not catching it sooner and at the same time, request the proper training needed to learn the correct process. Giving them an excuse is better than showing a lack of integrity.
Good luck with this and please let me know how it turns out!
I do make mistakes, I am human, this is normal. BUT! I am surrounded by people making same mistakes over and over again costing a lot of money to the business. I am not a manager, it is just bizarre to see how everyone gets away scot-free because the company is too big to look into those issues, investigate root causes and talk to employees to make sure it won't happen again. Today I confronted one of those employees publicly, after three years of useless attempts to point out that mistakes privity. I know that person was super pissеd on me but I just could not tolerate this any longer. Of course, it was as polite as possible, tried not to blame the person directly, but she was so defensive - because she would never acknowledge a mistake, blaming everyone around her, and trying to convince me that the system is so complicated, badly designed and so on...
Ugh. It sounds like a bad culture at your work. I've had a job where I worked and dealt with the same issues. Unfortunately, if the leaders of the company don't care, it is hard to change a culture. The best thing to do is A) make sure you do your work as well as possible and B) make sure your employees that report to you do their work. If an employee continues to make mistakes, see what you can do to provide coaching. Possibly pair them up with a more experienced co-worker. Provide additional training.
Good luck!
I got let go immediately when I made a mistake my first day. I had no idea what I did wrong on the computer. They just sent me home. I was working for them through a temp agency. Now 15 years later I am being offered a job through that same company and I'm terrified to take it because of them letting me go the first time. I am self employed now so I have a lot at risk to give it up and TRY to work for them again knowing they can let you go for any mistake.
The good news is, it's been 15 years so hopefully the policies and people that were there during that time are long gone. This might be something you bring up to your new bosses. Let them know how that decision had an impact on you. Good luck and let me know how it goes!
@@leadershiprollcallthey have an at will policy. Everyone who works there is an employee at will, meaning you can quit anytime without notice and for any reason. And likewise they can let you go anytime without any notice and for any reason. This is what terrifies me. I am self employed with a small business and im afraid to give it up for a job that doesn't have any security
im a pro-visionary employee and wile i am in work i make mistake about entering the amount that the customer is going to pay.. does my manager have the right to force me to pay the amount? or the manager is responsible for it? because i am under his observation..?
Dennar, normally, an employee cannot be "forced" to literally pay for an accounting mistake. However, rules are different in every country. I would ask other employees where you work if this is a normal practice. Good luck!
got invited to a training for supvisor because I think they want to give me that position and I'm nervous and happy of course but more nervous because I never been supvisor . can you explain to me what training is ? am I gonna be asked questions ? I'm a overthinker so I need to know what to expect in that area lol
First off, good luck with getting the job! Every first time supervisor is nervous. Think back to your past and hopefully you have had good bosses. What did they do to make them a good boss? If they did something well try to emulate them. To answer your question, training is preparing an employee for a role or position. A new supervisor would get supervisory training so they know what to do and what not to do as a new supervisor. A person driving a bulldozer would get training in how to drive a bulldozer to ensure they do it properly. Training is simply teaching someone new skills. As a new supervisor, I hope your company sends you to a training course on how to be a supervisor. A training course does not prepare you for EVERYTHING you need as a supervisor but it certainly helps.
Again good luck and let me know how I can help!
I am stupid I am always do mistakes in my work 😭 I can't overcome from this situation 😭😭
I hate to hear the lack of confidence! Surely, there are some instances of doing good work. I would recommend looking at the mistakes you made and ask yourself why you made them. Could it be a lack of training? A lack of guidance? Ask your supervisor to pair you up with someone that does great work and try to learn from them. Don't give up!
What if they mistake will happen again like no question. Like in production. Things happen all the time. Things are forgotten or not done exactly right and it needs to be redone. Should the book be thrown at an otherwise good employee?
Ric, great question! It sounds like a situation where you need to put an investigator hat on and find out "why" this keeps happening? Is the procedure complicated? How was this person trained? How many people have made the same mistake? I would suggest sitting down with the person and discussing this issue. Find out what they are saying the issue is. Send them through remedial training. Create a step-by-step job guide for them to follow. Pair them up with an experienced person and let them shadow them to see how it is supposed to be done. It sounds like this person is a good employee. If so, create an environment where they can ask questions and opinions and not be afraid to do that. Let me know how it goes!
@@leadershiprollcall I mean in a production setting mistakes will always happen. its why we have a quality control position to catch them before they go out. I was the employee but i got the book thrown at me by a brand new manger for a mistake we all make from time to time. I ultimately was fired for becoming ill, fmla violations, the whole nine yards(they broke the law many times, knew they were and just didnt care). I think this manger was just showing his dominance in a completely unprofessional way. He wanted me gone.
@@Flexyourmemes Now i understand. Yes, indeed that supervisor was ill-suited to be a supervisor. Employees will make mistakes. No one can expect a mistake-free environment. It sounds like its a good thing you don't work there anymore. Good luck on your next role.
I admitted to a mistake and my manager told me they now want me to come to them before I do any work. They want to be on every email, meet with me to set up meetings and agendas for those meetings and attend all meetings. The mistake I made, you ask? I asked a software company to help my team schedule some vendor demo calls and they set up a different meeting and the right people were not on the call because of the must understanding
Ahhh... the micro-manager! Yes, I have had some in my life. And I have made mistakes and have received the same direction you have been given. Fortunately, there is a way to get out of the doghouse but unfortunately, it will take some time. Do what they want for now, and do it well. You will have to prove to them that you can do this without mistakes and regain their trust. It sucks and is time consuming but you can eventually get there.
What about when the same person keeps making mistakes and you've addressed them multiple times? Accounting Dept
Cindy, thank you for the question. As a supervisor, one of our jobs is to get our workers to perform. As diverse as the workforce is, so must our approaches be. However, sometimes there are those workers who, for whatever reason, do not perform. Obviously, you want to coach them, talk with them, and try to understand why they are not performing. It sounds like you have done that. At some point, however, you have to take measures to ensure that one person's lack of performance is not affecting the rest of your team. If the non-performing worker continues to "get away with it," then it can de-motivate the rest of the workforce. When that happens, it's time to bring Human Resources into the picture. HOPEFULLY, all the measures you have taken have been documented. Working with HR, you outline to the non-performing worker the consequences and give them a timeline. If they don't show improvement by a given time, it's time to cut your losses and move on from that worker.
I wish you success in your efforts. Good luck!
Most bosses that I have had are understanding of mistakes so long as you have not done anything illegal or costed the company a lot of money. A good boss and healthy work environment is especially understanding with new employees first month on a job. However I once did have one boss who was a jerk and his employee evaluations were terrible and the Department had a very high turnover rate. In the long run I think it only hurt his career because when his boss retired he got passed up for that promotion. Karma
Jake, I could not agree more! Very good points! I love it when bosses say, "If you don't make mistakes, you aren't trying hard enough." Good bosses know mistakes will be made but for employees to push themselves, good bosses give them that latitude. Excellent points!
Jake, you are absolutely correct! When a boss allows their employees to make mistakes, in an effort to improve, it increases morale for the whole team.
Luckily I saw this a day before my interview hope I get through
Good luck! Let me know how it goes!
I wish this guy was my boss. I'm part of a security team at Wal-Mart and my bitch of a boss yelled at me for telling customers (who witnessed a robbery right at our store) the truth.I didn't tell more than 4 people total but I was thinking at the time that I'm giving the customers the option whether to stay and shop in spite of what just happened, or to shop another time if they feel safer tat way. I'm already getting the hell out of there. I can't stay at a place where my co-workers or my own boss can't treat or talk to me with respect like a every human being should be treated.
Cheryl, so sorry to hear about your experience. I've had some bad bosses in my past, though nothing like what you experienced. I wish you well in your search!
I’m not going to praise someone for doing the bare basic requirement of their job. But if they stop screwing up, I might mention we have had one week without monumental errors.
You might find that feedback works wonders.
Hi I make a lot of mistakes but no feed back and it makes me cringe 😬 staff accountant. I think 🤔 being looked over promotion has eaten up my morale I don’t care anymore :(
I am so sorry to hear that! No feedback is sometimes worse than bad feedback. It puts you in a constant state of the unknown. Is there a way to ask for feedback? It could be something simple like, "I'd like to hear your thoughts on my work on Project X." Or, "Is there anything I could have done better?" If you keep asking, "maybe" your supervisor will get the hint that they should give you some feedback. Sometimes supervisors don't realize they don't give feedback and I had a supervisor in the past say, "If you don't hear from me, that means you are doing well." Well that is old-school thinking and it sucks. I would recommend reaching out to your supervisor and just letting them know, "I am sometimes unsure if I did a good job or not and it would really help me if you were to give me feedback. That way, I can correct mistakes and also know what I am doing correctly." Let me know how it goes and good luck!
@@leadershiprollcall ohhh that’s great advise -!!! My partners are kind to my mistakes lmao 3 years in and I screw up a small address on property disposition :( no one caught it either :( I fear if I do ask. It will be a Pandora box 📦 too late too much to say
@@quarantinekitchen6909 Good luck and let me know how it goes!