Word of advice, Beckett, call them when you need help … I have had 3 problems with one order(big headache) and I now have two contacts at Beckett who help me very much, I can easily email them and have their numbers to talk with them. Also I have honestly been pretty happy with pgx lately and been using them a lot compared to cgc and cbcs
I to have been using pgx myself but many TH-cam comic collectors and Reddit say we should be using cbcs or cgc not one companies is perfect get 9.8 book by any company it should sell for same price not different prices that’s what pisses me off about comic grading fans
I've bern using CBCS since 2017 and never had an issue with the exception of a label correction. I reached out to them via email...mailed them my book that required the label change....they corrected the label and mailed my book back....all without waiting for a customer service response. I put the ball back in their court to fix the issue. Aside from that...no problems at all. CBCS is the best grading company with the best slabs out on the market....by far.
I agree, their slabs are the best out there and the consistency in grading is also superior. But aside from a couple good or not-recognizable exchanges, the rest of the customer service has largely been horrible. Thanks for watching and commenting!
Glad to see you use your platform for this! Their customer service is terrible! Problem is it’s more likely that their interior policies and procedures are a mess than the actual people that have to respond.
Couldn't agree more about their CS. It's horrible. I didn't renew at the new pricing, and only renewed w/CGC because of the $99 offer they sent me with $150 credit. Problem is, now I'm stuck with CGC cases and CGC problems. If only a company existed with CBCS quality, consistency, cases and labels...and CGC customer service. Not that their CS is all that great either.
Their customer service is just like you stated, "Dog Shit". I've had the same experience with no responses to my emails. To wait 10-11 months for grading, with no response, "Dog Shit".
They at one time had great CS when they were still in Florida. Don't know what happened during their Texas transition but they completely fell off. They completely destroyed my signed copy of Shazam 1, tore my book. It went from a 8.0 to a 4.0 and they never acknowledged their mistake and had a few books misgraded.I used to be a big supporter of CBCS, but now, No way! Not after that debacle, and don't get me started with CGC who also is a mess.
There was 2 price increases this year everything went up once after Steve left and express went up a 2nd time not too long after that To say it’s only express so it doesn’t matter is a huge deal it took 10 months to grade modern books submitted last November now I feel priced out if I want to get them back quicker They still don’t have the magazine size slabs they raised their witness fee from $5 to $20 which feels unnecessary cause it’s now almost $100 to fast track a signed modern book But you’re right their customer service doesn’t exist whoever shipped out my books put the wrong address on the shipping label and I had to fight with FedEx because they don’t come back the same day like UPS if it failed to deliver so I missed the delivery twice and there’s nobody to call at CBCS to contact FedEx and say hey fix this
@@ComicsRediscovered ya I was able to get them on the 3rd attempt of delivery honestly only way I’d use them again is if they drop their prices it’s unlikely they will But with such poor customer service I don’t understand how they think they’re worth 2 price increases
I have sent books to both CGC and CBCS and you are correct. CBCS is beyond crap at Customer Service. They used to have a better Customer Service, when it was done from their office in Texas. However a few years ago they sent it offshore and it has been garbage since. CGC has its issues for sure. But I know I can reach them and speak to a live person who knows ANYTHING!. I will only be sending signature verification to CBCS and one book at a time until they get the S-Show cleaned up. I know there was covid and they moved offices....but seriously. I cannot trust a company that doesn't acknowledge what is going on. CGC for all their faults, is aware of their issues and actively works to improve. CGC keep up with the positive trends on improvement. CBCS - you need to decide if you really want to be considered a legit contender.
Well u can’t charge a big price I just looked it’s 200 per book and for that service like come on id be pissed off with all of that and even damage I’d be expecting them to find the same comic with the same grade and then grade it free of charge
I think all these controversies turn people off to comics. It turns the hobby into bean counting. It was more fun in the old days when a good and experienced comic dealer with a good eye would. tell you in 5 minutes what condition your book was.
I’ve sent an email inquiry to CBCS..a few days ago…on “HOW TO SHIP COMICS TO THEM,” and where do I get whatever grading window bags for an upcoming signing…so far? ‘CRICKETS.’ … 🤦🏻♂️
This is this is precisely why I will never send my books in to be graded to any company. Unfortunately this means I'm stuck with a whole bunch of raw Comics I'll never be able to dump
Have things changed since since this video was made? I have sent eight or nine comics off to CBCS in the past year and a half or so, with no issues at all. The promised turnaround time for my last set was right down to the wire, but they shipped them back with about three business days days to spare. I have emailed them with questions, the only thing I find is they seem a bit snarky with the replies. But at the same time, it could be because there’s no “fluff” The replies sound like an email. I’m sending to a friend who just gives me a short answer, the replies are not very business like.
I will never use them again because their customer service is absolutely worthless. CGC customer service actually exists and is pleasant to use. CBCS lost my comics on my second submission with them. Absolutely dog customer service.
I've never had a problem with CBCS. They always answer my emails and never had a submission problem. I actually think they're easier to work with than CGC.
I think they're better graders currently, but the customer service is the worst I've experienced not just in comics but any industry. You sir have been lucky
Word of advice, Beckett, call them when you need help … I have had 3 problems with one order(big headache) and I now have two contacts at Beckett who help me very much, I can easily email them and have their numbers to talk with them.
Also I have honestly been pretty happy with pgx lately and been using them a lot compared to cgc and cbcs
Great bit of advice! Pinning your comment. Thanks for watching and commenting
I to have been using pgx myself but many TH-cam comic collectors and Reddit say we should be using cbcs or cgc not one companies is perfect get 9.8 book by any company it should sell for same price not different prices that’s what pisses me off about comic grading fans
I've bern using CBCS since 2017 and never had an issue with the exception of a label correction. I reached out to them via email...mailed them my book that required the label change....they corrected the label and mailed my book back....all without waiting for a customer service response. I put the ball back in their court to fix the issue. Aside from that...no problems at all. CBCS is the best grading company with the best slabs out on the market....by far.
I agree, their slabs are the best out there and the consistency in grading is also superior. But aside from a couple good or not-recognizable exchanges, the rest of the customer service has largely been horrible. Thanks for watching and commenting!
Glad to see you use your platform for this! Their customer service is terrible! Problem is it’s more likely that their interior policies and procedures are a mess than the actual people that have to respond.
I agree 100% the actual agents responding seem to be nice and trying to do their jobs.
thanks for the comment
Couldn't agree more about their CS. It's horrible. I didn't renew at the new pricing, and only renewed w/CGC because of the $99 offer they sent me with $150 credit. Problem is, now I'm stuck with CGC cases and CGC problems.
If only a company existed with CBCS quality, consistency, cases and labels...and CGC customer service.
Not that their CS is all that great either.
Ya it's a tough spot as a collector
None of these companies gives you the full package
Agreed! Their customer service doesn’t exist. I’m still trying to sort out an issue from when they closed their Canadian location.
Their customer service is just like you stated, "Dog Shit". I've had the same experience with no responses to my emails. To wait 10-11 months for grading, with no response, "Dog Shit".
Yup. It's on going, I've had other departments and people reach out to guide me where to talk to... And no response
Ohhhh buddy. Couldn’t agree more. I’m starting to hate slabbing for the reasons you put out. Both companies are just terrible. Great vid
Ya it's getting tough to justify sending stuff. I've certainly slowed down with what I was doing before
Hmm I was thinking about cracking my signed cgc slabs and going with them for the yellow label. Idk anymore.
check out my most recent CBCS video: th-cam.com/video/Nb_VAdgO-mY/w-d-xo.html
They at one time had great CS when they were still in Florida. Don't know what happened during their Texas transition but they completely fell off. They completely destroyed my signed copy of Shazam 1, tore my book. It went from a 8.0 to a 4.0 and they never acknowledged their mistake and had a few books misgraded.I used to be a big supporter of CBCS, but now, No way! Not after that debacle, and don't get me started with CGC who also is a mess.
ya they are both a mess right now, doesn't leave us much choice and certainly destroys their claims of legitimacy
I agree. I’m having a lot of problems. Only one person at CBCS responds in a timely fashion. I will probably stop sending in books.
Ya it's been real frustrating. The agents themselves are friendly but the system is broken
Also look at the census on modern books.
The lack of the amount should tell you that fatigue has set in
Ya agreed. All the hype around graded moderns is slowing
There was 2 price increases this year everything went up once after Steve left and express went up a 2nd time not too long after that
To say it’s only express so it doesn’t matter is a huge deal it took 10 months to grade modern books submitted last November now I feel priced out if I want to get them back quicker
They still don’t have the magazine size slabs they raised their witness fee from $5 to $20 which feels unnecessary cause it’s now almost $100 to fast track a signed modern book
But you’re right their customer service doesn’t exist whoever shipped out my books put the wrong address on the shipping label and I had to fight with FedEx because they don’t come back the same day like UPS if it failed to deliver so I missed the delivery twice and there’s nobody to call at CBCS to contact FedEx and say hey fix this
Yup total gongshow. Hope you got your books ok when they finally arrived
@@ComicsRediscovered ya I was able to get them on the 3rd attempt of delivery honestly only way I’d use them again is if they drop their prices it’s unlikely they will
But with such poor customer service I don’t understand how they think they’re worth 2 price increases
No customer service and 1 year turn around time lost a crap ton of books.
No problem at all
Right? Its frustrating. Missed the hype on a few books
Just did a video on this! 💯 man. Good vid!
Thanks man, appreciate the watch and comment
I have sent books to both CGC and CBCS and you are correct. CBCS is beyond crap at Customer Service. They used to have a better Customer Service, when it was done from their office in Texas. However a few years ago they sent it offshore and it has been garbage since. CGC has its issues for sure. But I know I can reach them and speak to a live person who knows ANYTHING!. I will only be sending signature verification to CBCS and one book at a time until they get the S-Show cleaned up. I know there was covid and they moved offices....but seriously. I cannot trust a company that doesn't acknowledge what is going on. CGC for all their faults, is aware of their issues and actively works to improve. CGC keep up with the positive trends on improvement. CBCS - you need to decide if you really want to be considered a legit contender.
Ya it's such a shit show I'm actually contemplating getting my cgc membership back. Thanks for the comment!
Well u can’t charge a big price I just looked it’s 200 per book and for that service like come on id be pissed off with all of that and even damage I’d be expecting them to find the same comic with the same grade and then grade it free of charge
Do i need to have a signature witnessed to get the yellow label from cbcs?
no, they will do verification. If it fails no yellow label
I think all these controversies turn people off to comics. It turns the hobby into bean counting. It was more fun in the old days when a good and experienced comic dealer with a good eye would. tell you in 5 minutes what condition your book was.
I’ve sent an email inquiry to CBCS..a few days ago…on “HOW TO SHIP COMICS TO THEM,” and where do I get whatever grading window bags for an upcoming signing…so far?
‘CRICKETS.’ … 🤦🏻♂️
ya their customer service has been pure disappointment for me too
This is this is precisely why I will never send my books in to be graded to any company. Unfortunately this means I'm stuck with a whole bunch of raw Comics I'll never be able to dump
Have things changed since since this video was made? I have sent eight or nine comics off to CBCS in the past year and a half or so, with no issues at all.
The promised turnaround time for my last set was right down to the wire, but they shipped them back with about three business days days to spare.
I have emailed them with questions, the only thing I find is they seem a bit snarky with the replies.
But at the same time, it could be because there’s no “fluff”
The replies sound like an email. I’m sending to a friend who just gives me a short answer, the replies are not very business like.
Could be, I imagine they are trying to keep up with anytime cgc makes a change. I haven't submitted to cbcs for some time now
It doesn’t matter to me if I bid on CBCS or CGC.
agreed, they are equal in my mind when I'm buying them second hand
CGC has had soooo many issues lately its hard to understand why people use still use them.
Yup did a video on that too if you want to check it out
th-cam.com/video/ZEAdByZAjyU/w-d-xo.html
I agree, i sent in 4 different subs over the last 2 years with CBCS . Never again, and customer service is why. "Utter Dog Shit" you are 100% correct.
Their product is good but they lose business with their CS. I can see why you don't use them, thanks for watching and commenting
not sure how you can give CBCS customer service a bad wrap - I mean..how can you complain about something that doesn't exist!!!
Lmao you got me there, I take it all back
I will never use them again because their customer service is absolutely worthless. CGC customer service actually exists and is pleasant to use. CBCS lost my comics on my second submission with them. Absolutely dog customer service.
It was a really pisspoor experience
I've never had a problem with CBCS. They always answer my emails and never had a submission problem. I actually think they're easier to work with than CGC.
I think they're better graders currently, but the customer service is the worst I've experienced not just in comics but any industry. You sir have been lucky
Not acceptable for a company to be this arrogant and "not-caring" to its customers....
Agreed. It feels like a kick in the teeth sometimes. Thanks for watching and commenting!
This company is showing what a shit show it is
yep, they are still not adequately responding to my inquiries
you have four grading commons why do you use the same one knowing they doing shit to everyone
I've used all the companies
Go with EGS
its awesome.
CBCS = ugly labels
I think CBCS labels are nice actually. I'll be trying EGS soon
Nah EGS is caca … pgx is far better
@@mikes6368 hahahs...PGX is trash
I don't get how anyone can look at CBCS and EGS labels... and say CBCS has the ugly ones.
@@big90sspec9 CBCS's labels are too plain and boring
Ooooooo
Snap!