Chapters (Powered by ChapterMe) - 00:00 - Intro 00:17 - All-time best email outreach hack 00:36 - How to get warm intros? 01:16 - Cold emails are unavoidable, but most are ineffective. 01:47 - First focus: Map out your funnel. 02:31 - Work backward from your goal to build your funnel. 03:59 - Begin manual, personalized emails before automation. 05:10 - Expect conversion rates to drop as you scale. 06:19 - Screen recipients will see 07:49 - Finding stranger's email 08:48 - Early-stage outreach relies on your personal brand. 09:52 - How to get more responses? 7 principles of effective email copy 10:12 - Keep emails focused on a single, clear outcome. 11:14 - Be human 13:44 - Personalize 16:19 - Keep it short 17:03 - Establish credibility 18:10 - All about the reader, not you 20:01 - Have a clear call to action 20:50 - Summary 21:21 - One email is not enough: Follow-up 22:12 - Let's see some examples - Not effective 22:37 - Example 1 23:35 - Example 2 24:41 - Example 3 25:46 - Good examples 27:17 - Example 2 29:12 - Example 3: Before and After 30:59 - Final Advice 32:29 - Outro
Ran an outbound agency for 10 years - here’s the checklist you can use: -Run manual outreach until you book 10 meetings -Offer up something interesting (see donuts example) -Keep it short and personal (emotional) -Monitor if your emails are getting replies (shoot for 1-10% reply rates)
All-in-all good video but have to add some corrections: 1. don’t use those subject lines. They get archived instantly. Keep to 2-5 words that sum up what the email is about. Sometimes an empty subject line helps as well because it not only shows more of the email preview, it draws the recipient’s attention to that empty line in their inbox. 2. If it’s a cold email, keep the first email to plain text. Any links, images or gifs risk landing in the spam folder. 3. Personalisation at scale is just clustering prospects based on similarities. Sending emails that feel personal because they’re highly targeted/segmented.
If you are getting ZERO resonses read this! This is great but there is alot of very important points missing from this. 1. You can't send hundreds of cold emails from one address that is not warmed up and expect not to end up in spam. 2. You can't have anything but text in cold emails expecting not to end up in spam. (making anything bold/italic, adding links, images or anything else will make the email HTML and not text) 3. If you get flagged as spam, you will be flagged for 2 weeks or more unless you have a good warm up system. 4. If you are scraping emails, there is something cold spam traps that you need to know about. If you email them your email is marked as spam for the foreseeable future. Let me know if you want all my notes from over 1 000 000 cold emails.
The cold emails I write get a 30 or even 40% response rate. The quick and short of it: 1) Have a sense of humor in your cold email 2) Tell people the genuine reasons why they should not reply, and then find unexpected upsides to them 3) Think of the traditional cold email styles and break as many rules as you can Most startup founders don't have the guts to experiment like this. I don't expect a single person to see this and think "yeah, good idea." Well, have fun sending your 800 emails per customer, I'll send 3 or 4 and call it a day:) Edit: I actually got positive responses ... for some reason. Anyone interested can drop me an email in the replies and I'll send them templates that have worked.
Dear Aaron Epstein, Thank you for sharing your valuable insights on cold outreach. Your experience will undoubtedly benefit countless startups. I watched your entire video with great interest and have a question. To maximize results, is it advisable to send the same email to the same person multiple times in a day? If so, what is the optimal frequency for email outreach? Let me know if you have any thoughts on this.
Here are the 2 things:- 1. Never send the same email to a person. If you are sending the initial message then make 2 or 3 follow-ups next to it and they should be differ. Like First follow-up should be discussing the initial message and so on wards. 2. Mark date at which you're sending initial message , then first follow should be like 7 days after, 2 nd Followup should be after 7 days and 3rd followup should be after 7 days to last follow up. This is what strategy i use, like to here from others about this.
Subject: Thank you for your Informative Video on Cold Emailing:) Dear Aaron Epstein, My name is Hayden from Toronto, Canada, and I just wanted tell you thanks for your informative video on the Y Combinatoor TH-cam channel. I promise I'll work on improving my emails to people!! Warmest regards (because it's cold up here🍁), Hayden Helin
Sending 50 emails a day and sending personalized handwritten emails based on networking and deep research sounds a bit unlikely, especially when you're doing more than just sales.
24:48 This example is clearly cultural though, I see that in the US this doesn’t cut it but in other cultures people want to know how in the world they got their email since these things are not publicly available in some countries…
Is it possible to find the podcast in a platform where you can just listen to it? I used to follow it in Spotify but no podcasts have been uploaded in the past months. Thank you!
I feel too many emails from the founder can make you come off as “small” - if headcount is low but you are set on establishing market dominance, considering other titles as the sender may add even more personalization.
I can't imagine writing 800 emails manually. Each would probably take me at least 10 mins to research and personalize. If I spend 6 hours every day sending cold emails, it'd take me 22 days to close a single customers. Not to mention the time spent prospecting, sourcing and targeting. Am I missing something?
You can make a template like the one shown in the video, which looks personlised but is actually a template. You will still need to tweek some things in the email but it should take lesser than 10 mins at least.
Send hundreds of emails to day, but make them all feel personalized and friendly, so the person doesn't feel like they're 1 of 100s of emails per day, because then they know you don't really care about them, which you don't.
If I'll be sending emails manually just using my email client, how do I track each step of the funnel? I wish you mentioned some tools you use for that.
I love the part at the end where he says you should do this for hours a day if cold email is the main outreach channel and that automating directly at the beginning is a bad idea. Been there, done that.
Thank you for the video! I'm currently exploring ways to systemize warm introductions in the M&A space. By integrating with outlook / gmail, and enriching with apollo / linkedin (will also include university db as mentioned in video), I'm hoping to build a knowledge graph of all your (and team's) relationships (first degree). By using LLMs to analyze context and sentiment of discussions, in addition to looking at the metadata (frequency / duration of convo), I'm hoping to identify and quantify the strongest relationships. From here, I'm curious if there is a way to find their connections (second degree) by again looking at organizational data, cc'd, attendee list, etc - ultimately to map out everyone your existing network can facilitate introductions to. I'm still trying to understand the landscape, but KG-based CRMs feels more compatible to the needs of relationship-driven industries with long sales cycles.. but i may be wrong. If anyone watching this video is interested in providing feedback / discussing, would love to connect :)
Sounds as interesting topic to discuss. The chellange is understanding what is the most important connection point. We will need to start with human in the loop and than use this info as a training data. I'd subscribe for such a product. Let me know if you plan to productive it)
That's all great if you're network can share intros to 800 people via email. Seems like this advice is for individual sales people and not a business large scale email outreach campaign. I do agree that a company needs to send personalized emails and the audience needs to be a highly qualified list.
This doesn’t seem feasible, how do you personalise let’s say 5-10 minutes researching each company, 50 emails a day. 7-10 hours sending emails per day. Then you have to consider also allocating time to follow up emails, demo prep, onboarding calls, customer support, user research, etc.
@@AJ-ht2ehI work on my business after work hours so I can only work on one or two a day, this will probably take years to result in any positive returns
I understand Epstein suggestions are generic, so I guess that's why he says email is better than linkedin outreach 7:13 , but I must say (captain obvious) it depends on the industry you are and who are you targetting. In my personal experience as outbound lead gen. leader for a nearshore software dev company from Latam, I've got way better convertion conversion rates from Linkedin outreach using automation tools like Expandi than with email.
Aren't warm intros a much better way of doing this once you get your initial learnings on value prop? It's way easier to go thru the YC network than to go cold
Is this worth it????? 800 personalized email for 1 customer. I don't think its the right approach and waste of valuable time. yc you should work on creating better videos just saying.
I doubt that this will ever work. If you need to send 800 emails out to get one single customer, how on earth would this work if we need to try their products to. be able to write a personal email. So i got to try out 800 products to get one single customer? I think we're better off with Google ads than wasting our time with this approach.
Chapters (Powered by ChapterMe) -
00:00 - Intro
00:17 - All-time best email outreach hack
00:36 - How to get warm intros?
01:16 - Cold emails are unavoidable, but most are ineffective.
01:47 - First focus: Map out your funnel.
02:31 - Work backward from your goal to build your funnel.
03:59 - Begin manual, personalized emails before automation.
05:10 - Expect conversion rates to drop as you scale.
06:19 - Screen recipients will see
07:49 - Finding stranger's email
08:48 - Early-stage outreach relies on your personal brand.
09:52 - How to get more responses? 7 principles of effective email copy
10:12 - Keep emails focused on a single, clear outcome.
11:14 - Be human
13:44 - Personalize
16:19 - Keep it short
17:03 - Establish credibility
18:10 - All about the reader, not you
20:01 - Have a clear call to action
20:50 - Summary
21:21 - One email is not enough: Follow-up
22:12 - Let's see some examples - Not effective
22:37 - Example 1
23:35 - Example 2
24:41 - Example 3
25:46 - Good examples
27:17 - Example 2
29:12 - Example 3: Before and After
30:59 - Final Advice
32:29 - Outro
Ran an outbound agency for 10 years - here’s the checklist you can use:
-Run manual outreach until you book 10 meetings
-Offer up something interesting (see donuts example)
-Keep it short and personal (emotional)
-Monitor if your emails are getting replies (shoot for 1-10% reply rates)
All-in-all good video but have to add some corrections:
1. don’t use those subject lines. They get archived instantly. Keep to 2-5 words that sum up what the email is about.
Sometimes an empty subject line helps as well because it not only shows more of the email preview, it draws the recipient’s attention to that empty line in their inbox.
2. If it’s a cold email, keep the first email to plain text. Any links, images or gifs risk landing in the spam folder.
3. Personalisation at scale is just clustering prospects based on similarities. Sending emails that feel personal because they’re highly targeted/segmented.
Sent a dozen cold emails before this video: got 0 responses.
Sent a dozen cold emails after this video: got 4 responses
Once again, THANK YOU YC!
OMG I love studying at the YC academy
This is what it feels like when we re watching your videos
Thank you!
Can't wait to start doing right away!
If you are getting ZERO resonses read this!
This is great but there is alot of very important points missing from this.
1. You can't send hundreds of cold emails from one address that is not warmed up and expect not to end up in spam.
2. You can't have anything but text in cold emails expecting not to end up in spam. (making anything bold/italic, adding links, images or anything else will make the email HTML and not text)
3. If you get flagged as spam, you will be flagged for 2 weeks or more unless you have a good warm up system.
4. If you are scraping emails, there is something cold spam traps that you need to know about. If you email them your email is marked as spam for the foreseeable future.
Let me know if you want all my notes from over 1 000 000 cold emails.
yo can u send me those notes?
Can i get those
I’ll take them too
Yes I want them
I'd love these
YC startups are killing it on Product Hunt.
The cold emails I write get a 30 or even 40% response rate.
The quick and short of it:
1) Have a sense of humor in your cold email
2) Tell people the genuine reasons why they should not reply, and then find unexpected upsides to them
3) Think of the traditional cold email styles and break as many rules as you can
Most startup founders don't have the guts to experiment like this. I don't expect a single person to see this and think "yeah, good idea." Well, have fun sending your 800 emails per customer, I'll send 3 or 4 and call it a day:)
Edit: I actually got positive responses ... for some reason. Anyone interested can drop me an email in the replies and I'll send them templates that have worked.
You had at least 1 person think it's a good idea. 👀
Thank you for added insight
i do this. works
Using this comment as a prompt for AI to customize my shitty cold emails, thanks!
I'd love the templates please.
Dear Aaron Epstein,
Thank you for sharing your valuable insights on cold outreach. Your experience will undoubtedly benefit countless startups.
I watched your entire video with great interest and have a question. To maximize results, is it advisable to send the same email to the same person multiple times in a day? If so, what is the optimal frequency for email outreach?
Let me know if you have any thoughts on this.
Here are the 2 things:-
1. Never send the same email to a person.
If you are sending the initial message then make 2 or 3 follow-ups next to it and they should be differ. Like First follow-up should be discussing the initial message and so on wards.
2. Mark date at which you're sending initial message , then first follow should be like 7 days after, 2 nd Followup should be after 7 days and 3rd followup should be after 7 days to last follow up.
This is what strategy i use, like to here from others about this.
Super valuable content! What is the best way to track and measure?
Subject: Thank you for your Informative Video on Cold Emailing:)
Dear Aaron Epstein,
My name is Hayden from Toronto, Canada, and I just wanted tell you thanks for your informative video on the Y Combinatoor TH-cam channel. I promise I'll work on improving my emails to people!!
Warmest regards (because it's cold up here🍁),
Hayden Helin
Good stuff
A+
@@chriswilfrid lol thank you 🫸🫷
Sending 800 truly personalized emails will take huge amount of time, Maybe one or two months will be gone.
Fastest way to get deleted: “Quick question”
It’s never quick
Yeah Quick Question is a bit outdated 🙃
literally the exact video i needed today
100 agree
Sending 50 emails a day and sending personalized handwritten emails based on networking and deep research sounds a bit unlikely, especially when you're doing more than just sales.
Awesome presentation. You reaffirmed a lot of what I already do, and gave me more precise reasons for some of my habits.
24:48 This example is clearly cultural though, I see that in the US this doesn’t cut it but in other cultures people want to know how in the world they got their email since these things are not publicly available in some countries…
Is it possible to find the podcast in a platform where you can just listen to it? I used to follow it in Spotify but no podcasts have been uploaded in the past months. Thank you!
I feel too many emails from the founder can make you come off as “small” - if headcount is low but you are set on establishing market dominance, considering other titles as the sender may add even more personalization.
Very informative Video. thanks.
Why not automate cold emails? Sorry if this is a bad question.
Thank you, your tips really speak to me at this time of my startup’s journey.
I can't imagine writing 800 emails manually. Each would probably take me at least 10 mins to research and personalize. If I spend 6 hours every day sending cold emails, it'd take me 22 days to close a single customers. Not to mention the time spent prospecting, sourcing and targeting. Am I missing something?
@@ogopogoman4682but you’d have to fact check the LLM, as they tend to outright lie.
That's a disingenuous though@@ogopogoman4682
@@ogopogoman4682so 3 mins instead of 10 minutes? 7 days per customer
You can make a template like the one shown in the video, which looks personlised but is actually a template. You will still need to tweek some things in the email but it should take lesser than 10 mins at least.
You missed that you are spammer.
Send hundreds of emails to day, but make them all feel personalized and friendly, so the person doesn't feel like they're 1 of 100s of emails per day, because then they know you don't really care about them, which you don't.
Thank You 🙏♥️
We just started using apollo and this couldn’t have come at a better time. Going to implement some of this…
If I'll be sending emails manually just using my email client, how do I track each step of the funnel? I wish you mentioned some tools you use for that.
I’m pretty sure a simple spreadsheet could do the work. At least, I would do it that way.
@@MBAnoBrainer_GMATPrep good luck with that lol. You will pull your hair out. been there done that.
Try mail-suite extension if using google, it tracks read receipts
I love the part at the end where he says you should do this for hours a day if cold email is the main outreach channel and that automating directly at the beginning is a bad idea. Been there, done that.
By far, the best YC video in a while. Actionable insights, thanks
Feels very high-level tbh for a YC piece of content
Thanks for these great tips, Aaron!
Masterpiece 🙌
Thanks
Loved it!
That's what I needed from YC!
It’s crucial to focus on the recipient’s needs rather than just pitching your own agenda.
Thank you for the video!
I'm currently exploring ways to systemize warm introductions in the M&A space. By integrating with outlook / gmail, and enriching with apollo / linkedin (will also include university db as mentioned in video), I'm hoping to build a knowledge graph of all your (and team's) relationships (first degree). By using LLMs to analyze context and sentiment of discussions, in addition to looking at the metadata (frequency / duration of convo), I'm hoping to identify and quantify the strongest relationships.
From here, I'm curious if there is a way to find their connections (second degree) by again looking at organizational data, cc'd, attendee list, etc - ultimately to map out everyone your existing network can facilitate introductions to.
I'm still trying to understand the landscape, but KG-based CRMs feels more compatible to the needs of relationship-driven industries with long sales cycles.. but i may be wrong.
If anyone watching this video is interested in providing feedback / discussing, would love to connect :)
Just commented ab this - would love to discuss. What's the best email to reach you at?
Sounds as interesting topic to discuss. The chellange is understanding what is the most important connection point. We will need to start with human in the loop and than use this info as a training data. I'd subscribe for such a product. Let me know if you plan to productive it)
Cold calling combined with cold email is best 🎉
That's all great if you're network can share intros to 800 people via email. Seems like this advice is for individual sales people and not a business large scale email outreach campaign. I do agree that a company needs to send personalized emails and the audience needs to be a highly qualified list.
Literally gold
This doesn’t seem feasible, how do you personalise let’s say 5-10 minutes researching each company, 50 emails a day. 7-10 hours sending emails per day. Then you have to consider also allocating time to follow up emails, demo prep, onboarding calls, customer support, user research, etc.
That's the whole point of doing the unscaleble...
@@AJ-ht2ehI work on my business after work hours so I can only work on one or two a day, this will probably take years to result in any positive returns
What a gem!
people who are not english native speakers and LLMs can write very similarly 😅
That I, I, and I 🤣
I understand Epstein suggestions are generic, so I guess that's why he says email is better than linkedin outreach 7:13 , but I must say (captain obvious) it depends on the industry you are and who are you targetting. In my personal experience as outbound lead gen. leader for a nearshore software dev company from Latam, I've got way better convertion conversion rates from Linkedin outreach using automation tools like Expandi than with email.
how to balance founder conviction and feedback from user interviews?
one says to keep going and other to maybe rethink.
Deliverability is trash across the board rn. Many GTM teams have pivoted to cold call and linkedin as their core outbound channels.
Aren't warm intros a much better way of doing this once you get your initial learnings on value prop? It's way easier to go thru the YC network than to go cold
Amazing
great stuff. gpt written though.
800 emails? That's like 800 days! No, seriously, how long does it take you to get their personal info and use it in an email?
Open rates are not trackable anymore. Gmail changes.
This personalisation is impossible, it’s unlikely for you to reach out to 1000+ people, and have a shared experience/interest.
Clark Matthew Allen Maria Gonzalez Dorothy
That 3rd email was cringe af 🤮🤮
Amazing, I have emails if you’re reading this and would like to talk about a collaboration ✅
Clark Jeffrey Jones Dorothy Hall Sharon
Is this worth it????? 800 personalized email for 1 customer. I don't think its the right approach and waste of valuable time. yc you should work on creating better videos just saying.
I doubt that this will ever work. If you need to send 800 emails out to get one single customer, how on earth would this work if we need to try their products to. be able to write a personal email. So i got to try out 800 products to get one single customer? I think we're better off with Google ads than wasting our time with this approach.
That’s not the norm 😂 800 to one is such a terrible conversation rate 😂
❤❤❤
We lived to day when YC promotes spam.
3:32 terrible
but true
SUBTLE LINKEDIN MARKETING haha
💌 800:1 👤