Thank you so much! This is exactly what I was looking for. I’ve been searching for weeks upon weeks and finally, I found this video! Now I can finish up my website with confidence! Thank you thank you thank you! 😊
What if you have more than 500 products you'd like to add the subscription to this seems like way to much working selecting each product and filling in manual data. isnt there a faster way to sync them all to a subscription?
Hello Matt🙂 In order to provide better assistance for your inquiry, I kindly invite you to write us from our contact form so you can share more details about the exact functionality you require to achieve with our YITH WooCommerce Membership and/or our YITH WooCommerce Subscription plugins: yithemes.com/contact-form/, we'll answer as soon as possible. Thank you and stay tuned!
Hi, @@MattJSowards! In order to give you an answer that suits the scenario you have in mind, we need more information. If you send more details to us explaining the specific result you wish to accomplish on your website, we will be able to evaluate it with our developers and provide a solution (if there is one). Feel free to contact us anytime, we'll answer as soon as possible: yithemes.com/contact-form/. Thank you and stay tuned! 😉
Thanks so much for your video, what a great plugin. I just have small question => how can I hide all single product, except membership product ? I only want customer buy only membership then they can access and download all digital product on my website
Hi, just go to the general options and you can hide the products from those who don't have a membership :) You have 2 possibilities: possibility 1 - I treat products like posts, so I show/hide them based on the membership plan possibility 2 - the products are visible to you Ps try the plugin directly from our online demo also in the Admin version. plugins.yithemes.com/yith-woocommerce-membership/ If so, don't hesitate to contact us via chat.
Hi there! 😃 In this case, we invite you to contact our developers through the support desk so they can check this and properly assist you. Don't forget your premium licenses need to be active on your website in order to submit the ticket here: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
Hi Yith, I have changed the text(Download this product FOR FREE!) above the download link from the source, but i would like to know how to delete the background color and change the color of the button, also the button doesn't show download as a title it shows the name of the file that needs to be downloaded
Hi there! 😃 In this case, to get help configuring YITH WooCommerce Membership, we need to direct you to the support dashboard: yithemes.com/my-account/support/dashboard/. There, you can submit a ticket to our developers explaining what you need to achieve/configure, they'll be happy to assist you 😊 (please, make sure your license key is active on your site so you can submit the ticket). Stay tuned! 😉
Hi, Mehdi! 😃 Thank you for your feedback! In case you're referring to us adding an example of an annual subscription to our videos, you can see we configured an annual subscription in this video at 02:44. If you're referring to something else, please write to us from our contact form with further details and we'll be happy to assist you: yithemes.com/contact-form/. Stay tuned! 😉
thie membership is set to ACTIVE before payment is done. status = processing, but subscription is already active. is this a bug or i need some setting?
Hi there! 😃 Subscriptions created with YITH WooCommerce Subscription premium will be added as active subscriptions only when the associated order goes to “Completed” unless it has been paid through PayPal. In that case, the order is first set as “Processing” and the subscription starts then. If the subscription is active, then the membership status should also be active (or resumed) as shown in the table at the bottom of this page: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. If you need further assistance, you can contact our developers by submitting a ticket from the account that owns the premium license, they'll be happy to help: yithemes.com/my-account/support/dashboard/. Stay tuned! 😉
Hi again,@@jesuschrist5294 😃 In that case, if you're testing that on your website and you have the premium license activated there, please submit a ticket to our developers so they can look into this and properly assist you: yithemes.com/my-account/support/dashboard/. Best regards!
Great video, i almost got it working. Only in the Account page, i do see subscriptions, but in the "membership" tab, is see this: Membership Plans You don't have any membership without a subscription plan yet. Any idea how to fix that?
Hi, Arnout! 😃 Thank you for your feedback! About this message you're seeing, it's best if our developers verify it to properly assist you. Make sure you have the premium YITH WooCommerce Membership license activated on your site so you can submit a ticket to them: yithemes.com/my-account/support/submit-a-ticket/, they will assist you as soon as possible. Stay tuned! 😉
if user failed to pay for subscription for next month...does it automatically stop him to get access to content?...how it works on subscription renewal fails?
Hi there! 😃 If you use both our premium plugins together, YITH WooCommerce Membership and YITH WooCommerce Subscription, and configure the membership to be linked to the purchase of a subscription, the status of the membership will be managed automatically by YITH WooCommerce Subscription. This means that when the subscription status changes, the membership status will change accordingly. If the subscription renewal is not paid for and it becomes canceled, the membership will be either canceled or expiring, depending on the specific case. You can see all the statuses here: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. In case you have further questions, feel free to contact us through the following link: yithemes.com/contact-form/. Stay tuned! 😉
@@YITHOfficial when the subscription failed or did not pay the amount.....Does it show up to the admin in any manner, I mean in the YITH settings or YITH dashboard or some where in the plugin or wordress dashboards?...... Is it automatic process?....2, when it fails, membership automatically changes to expired?
Hi again,@@nba-official8334! 😃 In the premium version of our YITH WooCommerce Subscription plugin, you can configure what status gets an order that has not been paid for in chronological order and also set colors for each of those statuses so you can identify them in the plugin dashboard > Subscriptions > All subscriptions as you can see here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/subscriptions-overview/. This is an automatic process based on what you configure here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/subscription-statuses-2/, so the status the subscription and the membership get after a subscription is not paid for depends on what you have configured there, that's why the status table in the page shared in our previous comment is so important: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. If you have further questions, we ask you to contact us through the following link so our customer care team can properly assist you: yithemes.com/contact-form/. Stay tuned! 😉
One big issue. The product will still show purchase button after buying the subscription or even the product. Instead of it to display only download button, it will display both buttons. What's the solution?
Hello Yusuf! Inside the 'General Options' of YITH WooCommerce Membership you will need to enable the option 'Hide price and add to cart buttons for members'. Additionally, in the case that you enable a credit system, the button will still appear to users if they don't have sufficient credits to download the products. However, if you require further assistance you can contact us here yithemes.com/contact-form/ or, if you already use YITH Membeship you can reach our developers here yithemes.com/my-account/support/dashboard/. Best regards!
@@YITHOfficial Not correct the same problem am facing and making the plugin useless ... even when i am a member it still shows add to cart i tried ur plugin in woodmart and shoptimizer and astra same result and the settings are few to make changes ..the price is high for ur plugin but few settings and now u want us to make a custom code already ...the credit system is a must for all download products websites and when the credit for a day finishes why client shall buy a product that he can download it tomorrow for free ..really who made the logic knows nothing about the digital download business..normally YOU MUST hide all add to cart buttons either client have credit or no and credits are most of the time for a day not a month nor a year so logically no member will spend money to buy a product he can tomorrow have for free come on ...nearly 200 usd are useless now and by the way why you call the system credit system and complicate things why do not you call it download limit ...and by the way he add to cart button even when i have credits it appear really how u sell a product you did not not test on at least 10 known themes ..i wasted 1 month on my web site and finally your plugin is useless i trusted that it will do the job finally it does only a few line of custom cod e to transfer a single product page add to cart section to a download section thats what it does the rest is not there at all
Hi, Rodney! 😃 Yes, both plugins are necessary to replicate the example in this video. With YITH WooCommerce Subscription you can create the subscription-based product that will enter customers into the membership plan and charge a recurring payment every year to keep the membership. With YITH WooCommerce Membership you can create the membership plan with access to all the products and no download limits so members can download the e-books, and also handle access to restricted products for non-members. You can read more about this integration here: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. Feel free to contact us in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
I know users can download the same product multiple times, that they have used credit on. But I know a website that is using membership plugin with subscription plugin and when I download the same product multiple times, each time the credit is debited. But on my website with membership when I download the product with credit only one time credit is deducted and user can download multiple times the same product once credit is used. How the competitors site is debiting credit multiple times for the same product which I have used credit to download
Hi there! 😃 As you said, YITH WooCommerce Membership only debits the credits once by default, the first time a product is downloaded, any additional downloads do not debit credits. However, if you currently have the premium license activated on your site, you can contact the developers through the support dashboard, they might be able to help you achieve the feature you're interested in: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
Hi there! 😃 If you're experiencing issues with a premium plugin and you have the license activated on your site, please, submit a ticket to our developers so they can verify this and properly assist you: yithemes.com/my-account/support/submit-a-ticket/, they will answer as soon as possible. Stay tuned! 😉
Hi this video was very helpful! However, when my customers go to "checkout" and add an item to cart, they get a message that they must login before purchasing (but there is no where to login). Is there a way to configure the settings so that as soon as my customers go to checkout a membership subscritpion, that their account is just automatically created? I don't want to lose customers because of the extra time it takes them to create a new account just so they can make a purchase. Anyone please help I'd appreciate your advice! Thanks!
Hi there! 😃 You can enable the following options in your admin dashboard > WooCommerce > Settings > Accounts & Privacy: Allow customers to log into an existing account during checkout and Allow customers to create an account during checkout. This way, users should be able to log in/register at checkout so they don't lose extra time with this. If you need further assistance and are using the plugins with active licenses, you can submit a ticket to our developers, they'll be happy to help: yithemes.com/my-account/support/dashboard/. Stay tuned! 😉
If they cancel their ´´subscription´´ they automatically lose their membership ? or i need to do it manually becouse i see you do not configure the ´´set a end time for this membership´´ area
Hi, Luis! 😃 Using both premium plugins, YITH WooCommerce Subscription and YITH WooCommerce Membership, and by keeping the membership duration disabled, the renewal time and the membership status will be entirely handled by the Subscription plugin. So if the subscription is canceled manually by a user, the membership will automatically get the "expiring" status and will have the same expiration date the subscription has (no need to change that manually on your side). You can read more about it here: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. Feel free to contact us in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
Hello Al Momin! In order to create a manual subscription from the backend you can refer to the following section of our documentation docs.yithemes.com/yith-woocommerce-subscription/premium-settings/how-to-create-a-subscription-from-the-backend/. Please note this option is available on the premium version of YITH Subscription. Of course, if you have any further questions, please feel free to contact us here yithemes.com/contact-form/. Best regards 🙂
Hi there! 😃 If you choose to "Use Shortcode" as "Download link position" in YITH > Membership > General Options > Shop Options, you can use this shortcode instead of the content with the "Download this product FOR FREE!" text: docs.yithemes.com/yith-woocommerce-membership/settings/product-download-links-shortcode/. In case you need further assistance and you already activated the premium license on your site, feel free to reach out to our developers here: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
@@YITHOfficial Hi, I have sent a ticket since I purchased both memberships and subscriptions premium licenses, I have a BIG issue, the download button of memberships can be accessed by all logged in users even for those who are not members!! Please help me out!
Hi, @@MultiSubDramas! We understand our developers received your ticket and have already answered twice, please continue the conversation with them through the ticket since that is the only support channel available for premium plugins. In case you have any questions related to customer care in the meantime, you can contact the customer care team here: yithemes.com/contact-form/. Thank you! 😃
Hi Aashish! Given the information you have provided, to properly assist you, please, submit a support ticket through your My Account page so our developers can help you: yithemes.com/my-account/support/submit-a-ticket/. They'll answer as soon as possible 🙂Best regards!
Hi @@chawquee 😃 The reason why we direct you to the support desk in these cases is because we cannot know from a conversation why the button is or is not displayed and this is not a support channel. Instead, if you contact our developers through the support desk, they'll be able to check your settings and verify why the button is not displayed. You can always reach them by submitting a ticket through an account that owns an active premium license, they're always happy to help. And if you have any questions related to customer care, you can reach us here: yithemes.com/contact-form/. Stay tuned! 😉
Hi there! Thank you for reaching out to us 🙂 In order to better assist you, please, write to us from our contact form and, if possible, provide an example of what you're trying to achieve with our YITH WooCommerce Membership and/or our YITH WooCommerce Subscription plugins: yithemes.com/contact-form/, we'll answer as soon as possible. Thank you and stay tuned! 😉
Hello 🙂In order to configure a credit system for downloadable products in your store you can refer to our detailed documentation docs.yithemes.com/yith-woocommerce-membership/membership-setting/credits/. However, if you have already set up this configuration and you are still facing this issue, I kindly invite you to contact our developers directly so they can further check your site and provide the correct assistance. You can reach them from this page yithemes.com/my-account/support/dashboard/. Best regards!
Thank you so much! This is exactly what I was looking for. I’ve been searching for weeks upon weeks and finally, I found this video! Now I can finish up my website with confidence! Thank you thank you thank you! 😊
Wonderful! I searched for this particular tutorial for about a week before I finally got this video.
It's great. It's specific.
Hi, Yusuf! Thank you for your feedback! Stay tuned for more content! ;)
What if you have more than 500 products you'd like to add the subscription to this seems like way to much working selecting each product and filling in manual data. isnt there a faster way to sync them all to a subscription?
Hello Matt🙂 In order to provide better assistance for your inquiry, I kindly invite you to write us from our contact form so you can share more details about the exact functionality you require to achieve with our YITH WooCommerce Membership and/or our YITH WooCommerce Subscription plugins: yithemes.com/contact-form/, we'll answer as soon as possible. Thank you and stay tuned!
@@YITHOfficial too much work I asked a simple question I’ll just go buy a different plugin
Hi, @@MattJSowards! In order to give you an answer that suits the scenario you have in mind, we need more information. If you send more details to us explaining the specific result you wish to accomplish on your website, we will be able to evaluate it with our developers and provide a solution (if there is one). Feel free to contact us anytime, we'll answer as soon as possible: yithemes.com/contact-form/. Thank you and stay tuned! 😉
@@MattJSowards just use a plugin to bulk edit, such as wp sheet editor
Great Job!
Thanks so much for your video, what a great plugin. I just have small question => how can I hide all single product, except membership product ? I only want customer buy only membership then they can access and download all digital product on my website
Hi, just go to the general options and you can hide the products from those who don't have a membership :)
You have 2 possibilities:
possibility 1 - I treat products like posts, so I show/hide them based on the membership plan
possibility 2 - the products are visible to you
Ps try the plugin directly from our online demo also in the Admin version.
plugins.yithemes.com/yith-woocommerce-membership/
If so, don't hesitate to contact us via chat.
My problem is after setting up ... Its not charging user immediately.. its saying nothing to charge till next month
Hi there! 😃 In this case, we invite you to contact our developers through the support desk so they can check this and properly assist you. Don't forget your premium licenses need to be active on your website in order to submit the ticket here: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
thank you for this
Hi Yith, I have changed the text(Download this product FOR FREE!) above the download link from the source, but i would like to know how to delete the background color and change the color of the button, also the button doesn't show download as a title it shows the name of the file that needs to be downloaded
Hi there! 😃 In this case, to get help configuring YITH WooCommerce Membership, we need to direct you to the support dashboard: yithemes.com/my-account/support/dashboard/. There, you can submit a ticket to our developers explaining what you need to achieve/configure, they'll be happy to assist you 😊 (please, make sure your license key is active on your site so you can submit the ticket). Stay tuned! 😉
DEAR YITH WE LOVE ALL THAT YOU DO, BUT CAN YOU GUYS ADD ANNUAL SUBSCRIPTIONS TOO NOT ONLY MONTHLY OR WEEKLY? OR HOW DO I ADD ANNUALLY? ❤❤❤❤
Hi, Mehdi! 😃 Thank you for your feedback! In case you're referring to us adding an example of an annual subscription to our videos, you can see we configured an annual subscription in this video at 02:44. If you're referring to something else, please write to us from our contact form with further details and we'll be happy to assist you: yithemes.com/contact-form/. Stay tuned! 😉
@@YITHOfficial YESSS WAS I THIS BLIND THAT I ONLY SAW DAYS WEEKS AND MONTHS? 🤣🤣🤣🤣🤣🤣🤣🤣
I am on my laptop now and I still only see days and months in the free yith subscriptions plugin 🫠
@@YITHOfficial do I need to buy pro before I can click annual? 🤣🤣🤣
@@YITHOfficial IS THIS ONLY AVAILABLE FOR PRO OR THE FREE VERSION. ON MY SITE IT SHOWS ONLY WEEKS AND MOTHS
thie membership is set to ACTIVE before payment is done. status = processing, but subscription is already active.
is this a bug or i need some setting?
Hi there! 😃 Subscriptions created with YITH WooCommerce Subscription premium will be added as active subscriptions only when the associated order goes to “Completed” unless it has been paid through PayPal. In that case, the order is first set as “Processing” and the subscription starts then. If the subscription is active, then the membership status should also be active (or resumed) as shown in the table at the bottom of this page: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. If you need further assistance, you can contact our developers by submitting a ticket from the account that owns the premium license, they'll be happy to help: yithemes.com/my-account/support/dashboard/. Stay tuned! 😉
@@YITHOfficial thanks for the answer. i was testing it with cash on delivery, and it was set active before it was marked completed.
Hi again,@@jesuschrist5294 😃 In that case, if you're testing that on your website and you have the premium license activated there, please submit a ticket to our developers so they can look into this and properly assist you: yithemes.com/my-account/support/dashboard/. Best regards!
Great video, i almost got it working. Only in the Account page, i do see subscriptions, but in the "membership" tab, is see this: Membership Plans
You don't have any membership without a subscription plan yet. Any idea how to fix that?
Hi, Arnout! 😃 Thank you for your feedback! About this message you're seeing, it's best if our developers verify it to properly assist you. Make sure you have the premium YITH WooCommerce Membership license activated on your site so you can submit a ticket to them: yithemes.com/my-account/support/submit-a-ticket/, they will assist you as soon as possible. Stay tuned! 😉
if user failed to pay for subscription for next month...does it automatically stop him to get access to content?...how it works on subscription renewal fails?
Hi there! 😃 If you use both our premium plugins together, YITH WooCommerce Membership and YITH WooCommerce Subscription, and configure the membership to be linked to the purchase of a subscription, the status of the membership will be managed automatically by YITH WooCommerce Subscription. This means that when the subscription status changes, the membership status will change accordingly. If the subscription renewal is not paid for and it becomes canceled, the membership will be either canceled or expiring, depending on the specific case. You can see all the statuses here: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. In case you have further questions, feel free to contact us through the following link: yithemes.com/contact-form/. Stay tuned! 😉
@@YITHOfficial when the subscription failed or did not pay the amount.....Does it show up to the admin in any manner, I mean in the YITH settings or YITH dashboard or some where in the plugin or wordress dashboards?...... Is it automatic process?....2, when it fails, membership automatically changes to expired?
Hi again,@@nba-official8334! 😃 In the premium version of our YITH WooCommerce Subscription plugin, you can configure what status gets an order that has not been paid for in chronological order and also set colors for each of those statuses so you can identify them in the plugin dashboard > Subscriptions > All subscriptions as you can see here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/subscriptions-overview/. This is an automatic process based on what you configure here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/subscription-statuses-2/, so the status the subscription and the membership get after a subscription is not paid for depends on what you have configured there, that's why the status table in the page shared in our previous comment is so important: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. If you have further questions, we ask you to contact us through the following link so our customer care team can properly assist you: yithemes.com/contact-form/. Stay tuned! 😉
One big issue.
The product will still show purchase button after buying the subscription or even the product. Instead of it to display only download button, it will display both buttons. What's the solution?
Hello Yusuf! Inside the 'General Options' of YITH WooCommerce Membership you will need to enable the option 'Hide price and add to cart buttons for members'. Additionally, in the case that you enable a credit system, the button will still appear to users if they don't have sufficient credits to download the products. However, if you require further assistance you can contact us here yithemes.com/contact-form/ or, if you already use YITH Membeship you can reach our developers here yithemes.com/my-account/support/dashboard/. Best regards!
@@YITHOfficial Not correct the same problem am facing and making the plugin useless ... even when i am a member it still shows add to cart i tried ur plugin in woodmart and shoptimizer and astra same result and the settings are few to make changes ..the price is high for ur plugin but few settings and now u want us to make a custom code already ...the credit system is a must for all download products websites and when the credit for a day finishes why client shall buy a product that he can download it tomorrow for free ..really who made the logic knows nothing about the digital download business..normally YOU MUST hide all add to cart buttons either client have credit or no and credits are most of the time for a day not a month nor a year so logically no member will spend money to buy a product he can tomorrow have for free come on ...nearly 200 usd are useless now and by the way why you call the system credit system and complicate things why do not you call it download limit ...and by the way he add to cart button even when i have credits it appear really how u sell a product you did not not test on at least 10 known themes ..i wasted 1 month on my web site and finally your plugin is useless i trusted that it will do the job finally it does only a few line of custom cod e to transfer a single product page add to cart section to a download section thats what it does the rest is not there at all
Do you need both plugins to make this work?
Hi, Rodney! 😃 Yes, both plugins are necessary to replicate the example in this video. With YITH WooCommerce Subscription you can create the subscription-based product that will enter customers into the membership plan and charge a recurring payment every year to keep the membership. With YITH WooCommerce Membership you can create the membership plan with access to all the products and no download limits so members can download the e-books, and also handle access to restricted products for non-members. You can read more about this integration here: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. Feel free to contact us in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
I know users can download the same product multiple times, that they have used credit on. But I know a website that is using membership plugin with subscription plugin and when I download the same product multiple times, each time the credit is debited. But on my website with membership when I download the product with credit only one time credit is deducted and user can download multiple times the same product once credit is used. How the competitors site is debiting credit multiple times for the same product which I have used credit to download
Hi there! 😃 As you said, YITH WooCommerce Membership only debits the credits once by default, the first time a product is downloaded, any additional downloads do not debit credits. However, if you currently have the premium license activated on your site, you can contact the developers through the support dashboard, they might be able to help you achieve the feature you're interested in: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
Why did my yith membership woocommerce premium dashboard is not clickable even after purchase?
Hi there! 😃 If you're experiencing issues with a premium plugin and you have the license activated on your site, please, submit a ticket to our developers so they can verify this and properly assist you: yithemes.com/my-account/support/submit-a-ticket/, they will answer as soon as possible. Stay tuned! 😉
Hi this video was very helpful! However, when my customers go to "checkout" and add an item to cart, they get a message that they must login before purchasing (but there is no where to login). Is there a way to configure the settings so that as soon as my customers go to checkout a membership subscritpion, that their account is just automatically created? I don't want to lose customers because of the extra time it takes them to create a new account just so they can make a purchase. Anyone please help I'd appreciate your advice! Thanks!
Hi there! 😃 You can enable the following options in your admin dashboard > WooCommerce > Settings > Accounts & Privacy: Allow customers to log into an existing account during checkout and Allow customers to create an account during checkout. This way, users should be able to log in/register at checkout so they don't lose extra time with this. If you need further assistance and are using the plugins with active licenses, you can submit a ticket to our developers, they'll be happy to help: yithemes.com/my-account/support/dashboard/. Stay tuned! 😉
If they cancel their ´´subscription´´ they automatically lose their membership ? or i need to do it manually becouse i see you do not configure the ´´set a end time for this membership´´ area
Hi, Luis! 😃 Using both premium plugins, YITH WooCommerce Subscription and YITH WooCommerce Membership, and by keeping the membership duration disabled, the renewal time and the membership status will be entirely handled by the Subscription plugin. So if the subscription is canceled manually by a user, the membership will automatically get the "expiring" status and will have the same expiration date the subscription has (no need to change that manually on your side). You can read more about it here: docs.yithemes.com/yith-woocommerce-membership/settings/yith-subscription/. Feel free to contact us in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
How to add related subscription manually when I create an order manually?
Hello Al Momin! In order to create a manual subscription from the backend you can refer to the following section of our documentation docs.yithemes.com/yith-woocommerce-subscription/premium-settings/how-to-create-a-subscription-from-the-backend/. Please note this option is available on the premium version of YITH Subscription. Of course, if you have any further questions, please feel free to contact us here yithemes.com/contact-form/. Best regards 🙂
Hi, is there a way to remove the text added above the download link? The part that says download this link FOR FREE!, I want to leave the button only
Hi there! 😃 If you choose to "Use Shortcode" as "Download link position" in YITH > Membership > General Options > Shop Options, you can use this shortcode instead of the content with the "Download this product FOR FREE!" text: docs.yithemes.com/yith-woocommerce-membership/settings/product-download-links-shortcode/. In case you need further assistance and you already activated the premium license on your site, feel free to reach out to our developers here: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
@@YITHOfficial Hi, I have sent a ticket since I purchased both memberships and subscriptions premium licenses, I have a BIG issue, the download button of memberships can be accessed by all logged in users even for those who are not members!! Please help me out!
Hi, @@MultiSubDramas! We understand our developers received your ticket and have already answered twice, please continue the conversation with them through the ticket since that is the only support channel available for premium plugins. In case you have any questions related to customer care in the meantime, you can contact the customer care team here: yithemes.com/contact-form/. Thank you! 😃
Download button not display after enabling the Hide price and add to cart buttons for members. Any solution?
Hi Aashish! Given the information you have provided, to properly assist you, please, submit a support ticket through your My Account page so our developers can help you: yithemes.com/my-account/support/submit-a-ticket/. They'll answer as soon as possible 🙂Best regards!
@@YITHOfficial u keep saying support etc from the start why the hide add to cart button doe snot work ?
Hi @@chawquee 😃 The reason why we direct you to the support desk in these cases is because we cannot know from a conversation why the button is or is not displayed and this is not a support channel. Instead, if you contact our developers through the support desk, they'll be able to check your settings and verify why the button is not displayed. You can always reach them by submitting a ticket through an account that owns an active premium license, they're always happy to help. And if you have any questions related to customer care, you can reach us here: yithemes.com/contact-form/. Stay tuned! 😉
Hi,
How to display all the included product in my account - download menu
Hi there! Thank you for reaching out to us 🙂 In order to better assist you, please, write to us from our contact form and, if possible, provide an example of what you're trying to achieve with our YITH WooCommerce Membership and/or our YITH WooCommerce Subscription plugins: yithemes.com/contact-form/, we'll answer as soon as possible. Thank you and stay tuned! 😉
Credits on not being removed when a customer downloads something - what am I doing wrong
Hello 🙂In order to configure a credit system for downloadable products in your store you can refer to our detailed documentation docs.yithemes.com/yith-woocommerce-membership/membership-setting/credits/. However, if you have already set up this configuration and you are still facing this issue, I kindly invite you to contact our developers directly so they can further check your site and provide the correct assistance. You can reach them from this page yithemes.com/my-account/support/dashboard/. Best regards!
Can I get a contact to mssg yall
Hi, Marcus! 😃 You can write to us through our contact form: yithemes.com/contact-form/, we'll answer as soon as possible! Stay tuned! 😉