Fix your HP printer not picking up paper | HP Support
ฝัง
- เผยแพร่เมื่อ 28 มิ.ย. 2024
- This video shows how to fix your printer when it won't pick up paper from the input tray. You might also receive an Out of Paper error message on the printer control panel or on your computer. Follow the steps in this video to resume printing with ease.
Chapters:
00:00 Introduction
00:18 Reset the printer
00:49 Load paper
01:27 Print a test page
01:57 Check the condition of the paper
02:02 Check inside the paper tray
02:21 Examine and load the paper sheets
03:25 Remove any debris from the paper path
03:30 Check the input tray
04:12 Remove debris from the input tray
05:59 Clean the rollers
06:28 Locate and clean the paper pick rollers
08:41 Slowly push the paper further into the printer
09:16 Try printing the original document again
09:43 Adjust the print settings in the print driver
10:41 Service the printer
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This video was produced by HP.
Fix your HP printer not picking up paper | HP Support
• Fix your HP printer no... - แนวปฏิบัติและการใช้ชีวิต
Im gonna smash my printer
+Hnn May I know the complete model number of your printer?
Use a sufficiently heavy sledgehammer and scream, "Cowabunga!"
Bro it’s 2023
Hp printer is the worst printer i have ever experienced. Cost 25000.. but no use
Just smashed mine lol
Thank you so much! This video was very helpful and it saved me from unnecessary costs of repair. Turned out that a pencil fell inside the paper area. I should’ve thought of it earlier, felt stupid but thanks! 😂
+Ranna Monzon Glad to know that the video has helped you fix the issue.
I have had this problem for so long. Cleaning the rollers did the job for me. Thanks for this info! Really helpful.
Hi Beatriz, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
So my little sister couldn’t find her new eraser....guess where I found it after so much work.😐
+Michelle scn Glad to know that the video has helped you fix the issue.
How did you get the easer out ? I can’t seem to get anything small enough to get it out
God. Lifesaver.
I CAN'T BELIEVE WHAT JUST HAPPENED TO ME
I read this comment and thought it was hilarious then I tried to do as they did in the video as I was desperate to make it work again. So I turned the printer to find out that MY ERASER was in it all this time too!! I have been looking for it for more than a week!! It's actually weird cause I have been using the printer all this time too!! Poor printer suffered a lot😂
Eraser is nice imagine mine... THERES DAMN NEEDLE HUNDREDS OF THEM
We almost bought a new printer because it won't pull the paper out to print anymore! Glad I saw this vid and went to check on the paper tray. Turns out, a small roll of paper was stuck inside causing the problem. Problem solved! Thanks!
Hi Aubrey, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Yesssss cleaning those rollers did it for me so happy thank you ❤
Hi Neroli, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
thanks to this video I was able to fix my printer. I had a crystal bracelet that fell between the rollers and wouldn't pull paper to print. I got it out and now I got a shit ton to print now. lol thanks for sharing
Hi Ivory, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
I confirm that cleaning the rollers solved the problem on HP 5740. Thank you.
Hi Marco, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I cleaned the rollers now its working..thank you so much...
Hi Raja, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Akhil_HP Social Media Tech Support
The solution you stated work. Thank you so much!! I was on the verge of buying a new printer.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
Thank you... A very helpful video
cleaned the rubber rollers working now thanks
Thank you so much....it really solved my problem of my printer....you helped me a lot
+Stanley Prinz Glad to know that the video has helped you fix the issue.
My paper was going into the printer crooked and did everything you said and finally I found the roller that was causing the problem. I had to lift up my printer and pull the photo tray out and clean those roller under the tray and finally my paper tray worked. Yeah!
+Barb McCall I am glad to know that your issue is fixed.
الله يسعدك ع هالمقطع ماتوقعت طابعتي تشتغل ,جزاك الله خيراً
مرحبا ، شكرا للاتصال بدعم الوسائط الاجتماعية العالمية من HP!
يسعدنا أن نسمع أن الفيديو كان مفيدا جدا لك!
إذا كنت بحاجة إلى أي مساعدة في المستقبل ، يمكنك دائما العودة إلينا.
شكرا لكونك أحد عملاء HP الكرام.
أتمنى لك يوما رائعا!
يتعلق
دعم HP
Very helpful! Thank you 👍🏻
+Engracia Arellano Glad to know that the video has helped you fix the issue!!
@@HPSupport aaaaaaaaaaaaaaaaaaaaààaaaaaaaaààaaàaaaà At aàa1 WWE wrestlers see
Wow! Thank you! Found a small screw driver back there lol
Hi Timika, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Just watched this video and went through all the suggestions, but nothing worked. Decided to try and feed stiffer card through as that would give more grip. It worked and I found out what the problem was as a large wasp emerged, smeared up the page in a most ghastly display of mangled body parts and a rather voluminous amount of insect fluids!
Hi Kit, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thank you for the steps..
+Vishnuprvn You're most welcome.
Every hp printer I've had is pretty much a pos after a few years of very light use. I accept it as my fault for continuing to purchase.
+Jeremiah Franz May i know the complete model number of your printer and could you please elaborate the issue you are experiencing on it?
I feel the same way. WHY do I keep buying them?
Precisely what I have learned today. not even two years old, my MFP178 is now junk because of a tiny spring in the paper pickup roller clutch (false "paper jam in tray" error). It will cost me almost the purchase price to repair this toner-glutton. A lesson learned; HP is not a great brand now.
Never again HP, a fanboi lost. I *always* had HP printers... my laserjet 5m must be 20 years old and it still just slogs away like a faithful old hound with never a moments trouble.
thank you so much for help!
+Tiny Elephant Glad to know that the video has helped you fix the issue.
Many thanks 😊
Thank you, this was helpful. pen fell into my printer
Hi Gina, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
This worked. Thank u
+Rajesh K Glad to know that the video has helped you fix the issue!!
It helped. Thanks.
+Saptarshi Smartphone Glad to know that the video has helped you fix the issue.
Worked thank you
+Murpheous Agbokhai Ogbonna Glad to know that the video has helped you fix the issue!!
Thank youu!! so much
+Marian Jay Tan Glad to know that the video has helped you fix the issue!!
thank you!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thank you, very helpful guide as my graphics tablet stylus was trapped in the printer and I followed the instructions in the video and found the problem.
Hi Kevin, thanks for contacting HP!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - HP Social Media Tech Support
8:53 - I've been manually feeding the paper like this for more than a year. I've tried everything listed in this video and more. I'm one step away from getting a new printer 😥
Hi Daniel, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Are you receiving any error message?
Please let us know!
Binu-HP Social Media Tech Support
Pick-up rollers on my Officejet 7000 does not turn down to touch the paper and both Power and Resume buttons are blinking
Clean and reset does not help, maybe some gear inside is broken so pickup rollers does not move?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3OTULAe
Binu-HP Social Media Tech Support
Thank you for the useful tips. I found my missing pencil inside the scanner machine n that is the reason why scanner is not working to grab the paper.
Hi Nancy, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thanks
+Sachin trivedi Welcome!!
Thanks helpful
Hi Delf, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Life saver 🙂
Hi Barnel, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thank you so much there was a pen where the rollers were.
Hi Danielle, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I have followed these steps exactly and still have a problem. My rollers will not pick up the paper. I am using an HP 7520
Hi Debbie, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3POFfGu
Binu-HP Social Media Tech Support
It helped me resolve the issue as some tablets had stuck between roller and was not pulling the paper. Thanks
+Kiran S Glad to know that the video has helped you fix the issue!!
thank you..!So, I found out my toddler put a small toy puzzle inside haha no more paper feed issue
Hi Karshi, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
When my kids were young, a disassembly of our VHS VCR revealed small toys.
My HP officejet Pro L7580 will not grab the paper right and pulls it to the right and instantly jams up each time and then says that it is out of paper. I have at least 25 blank new sheets in tray 1 at each times. I have also looked for paper jams in the printer itself. When I pull the jammed paper out it most of the time the printer gets stuck on alignment printer then eventually fails. The problem never gets fixed. I have tried cleaning rollers etc. Only thing I did different was change out empty 88XL ink cartridges for new ones.
+Marie Andricks Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3vofWm0
@@HPSupport I have done this and it has not fixed the problem. Do you have anymore suggestions? I really hate to be out the money that I spent on the new ink. Thanks.
The reset worked well. Thank you
+Abdulaziz Tawffeq Glad to know that video has helped you fix the issue!!
Helpfull
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
a pencil fell in thanks. for the help sir
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
For two years I couldn't use my printer as it didn't get the paper inside. Now after watching this video I fixed my printer thank God. I found my little sisters letter toys inside 😂😂😂😂
Hi Sabina, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
How do I know that I am not in airplane mode, wireless switch is turned on, restart router so I can be connected using this hp laptop, while I am using now this apple iPad. Ty. God bless for your help.
Hi Carmelita, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/47uFZYG
Binu-HP Social Media Tech Support
I have the 4155 but after cleaning the rollers now it just feeds the paper crooked and jams inside
Hi Fernando, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your HP DeskJet Plus 4155 All-in-One Printer
I will do my best to assist you.
Perform the following tasks in the order given under the document. Use the printer after each task to see if the issue is resolved: bit.ly/3YVZxBA
Binu-HP Social Media Tech Support
My printer printed the printer status sheet, but when I am trying to print something via my mobile it isnt taking up the paper. Kindly help. I have a deskjet 5085 model !!
+Chillin Paradise Please refer to the instructions under this document to fix this issue: bit.ly/354jg7B
My printer is a hp5107 and it might be a paper jam or its showing me a waring?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/49DJNIB
Regards,
HP Support
I bought a new HP DeskJet 2332 Printer from Amazon. And it's not working Power Button is blinking and Resume and both Cartridge light is on continuosly.
Please help me
+Deepak Chowdhury Please refer to the instructions mentioned under this document to fix this issue: bit.ly/32n3cj0
I have a 5540 and it allows me to print when i use to print past papers but when i go on the hp smart app it says the tray is empty or open when i have brand new printer paper loaded in and when i try to print documents it says Tray empty or open
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are receiving 'A paper tray is open' error on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/4biSUiV
Regards,
HP Support
The printer shown in this video is the Officejet 2620
Hi Julius, thanks for contacting!
You are correct. The printer is HP Officejet 2620!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
i have problem in printing my hp deskjet 3630. i just replaced the blank ink then i can not print anymore
+MomC Largo - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?
- If connected to computer may I know the operating system installed on it?
- Are you receiving any error message?
- May I know whether the wireless light on your printer is blinking or steady?
I have a Deskjet 4480 and it won't pick up the paper although I've cleaned the rollers and I don't see any debris in it.. please help!
+Petri Chor Please refer to the instructions under this document to fix this issue: bit.ly/3uisAyF
@@HPSupport Thank you for the response, but having tried all those recommendations it would appear that the printer is simply not compatible with the OS that I'm using. (Windows 10 64 bit). If that is the case, is there an available fix for this? I recently bought XL ink cartridges for the printer which were extremely expensive and are not returnable.. very distressing with a critical presentation coming up!
How about the photo paper hard to feed
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper feed issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Regards,
HP Support
4:27 and what about ink tank printers?
+VS AYUSH 222 Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3LGzQOy
Unpluging cable from both sides was a brilliant idea!!! Me stupid was always disconecting it only from one side and often power cord was not restarted. It was save my day. I was never expecting that some data or electricity may leftover in powercord and interfere with process. At first I was connecting printer afte 15 seconds, but after rewatching carefully video again, I've concentrate on connecting back power cord. Those HP printers are so amazing, smard power cord and great HOWTO video where user is treated like intelligent specie.
Seriously.... I'll never buy garbage from HP again.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Is your issue fixed or you are experiencing same issue?
Let me know!
Binu_HP Social Media Tech Support
The auto-feeder on my HP4650 printer stopped working and I cannot figure out what the problem is. Can anyone assist?
+Rasheed Mohammed Please refer to the instructions under this document to fix this issue: bit.ly/3fmAT7X
Hp envy 6000e series paper jam
How do I fix this paper jam
+Ruby Devonshire Please perform the steps mentioned under this document to fix the issue: bit.ly/33BrgiN
my HP 615 printer is jammed. I followed your instruction but i cannot find the latch at the back
+Putz Sano Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2JXqTC3
I was printing something and when it came out another paper was coming through and I closed it when the paper was halfway through so it stopped now my printer is making noises when it’s on and it won’t print(the paper won’t come out)
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3lMz1tu
Binu-HP Social Media Tech Support
@@HPSupport I got it out but thank you
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
I have hp deskjet ink Advantage 4165 printer....even though paper is loaded , the printer cant detect it and ask to load paper.....i have followed tye process shown in this vedio but its not working
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are receiving a paper pickup issue on your printer.
I will do my best to assist you.
Perform the following tasks in the order given under this document. Use the printer after each task to see if the issue is resolved: hp.care/6052YUJ62
Regards,
HP Support
I am going to check anyway but my problem is the printer (HP 2600) doesn't take the paper all the time. Sometimes I had to wiggle the paper and the printer takes it.
+jimmy j Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2xRrBsC
Is it normal for it to throq black ink with no cartridges in it????
Hi Rocio, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu-HP Social Media Tech Support
cleaned the rollers! now the cartridges are stuck
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a carriage jam issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Regards,
HP Support
So, after how many months we are to service or clean the printer from inside?
Printer name: Smart Tank 500
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about cleaning the printer.
I will do my best to assist you.
Clean the interior of the printer every 6 months or 300 hours of operation, whichever comes first. Clean and remove paper waste, dirt, dust and ribbon shreds. suction nozzle. Do not clean any interior working parts with the suction nozzle to avoid possible damage to the printer.
Binu-HP Social Media Tech Support
I was vey confuse why this was happening for weeks. So I do everything you say till I get to that remove debris from the input tray. I look on there, and yk those paper claw/nail things people would make in elementary school? THAT WHOLE THING WAS IN THE TRAY 😔😔😔
I got it out btw, and know I can print my hello kitty stuff 🤭
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
my printer HP310 its not taking paper
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6052c7Ttu
Regards,
HP Support
I found a milky bar 😂
+CULLOBSIDAN Glad to know that the video has helped you fix the issue.
Why my hp printer 2135 is blinking all light even the power supply is blinking too.
What is the problem please help me my thesis is coming
Hi there, thanks for contacting!
I understand that you are experiencing a blinking light issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Snd9Ch
Binu - Social Media Tech Support
How about my Printer HP officejet 8010 always out of paper 🥺🥺🥺
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an out of paper issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Sz8DkS
Binu_HP Social Media Tech Support
My printer is hp415,multiple papers feeder 😥 Pls help me
Hi Shrabani, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as multiple paper feed through it.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3vzX7Ln
Binu_HP Social Media Tech Support
I have HP Smart tank 516 printer .
This printer easily print A4 size paper but this printer can not pull 180 GSM photo paper automatically . So how to fix it . Please help me.
Hi Nayan, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in printing on 180 GSM photo paper automatically.
I will do my best to assist you.
Please refer 'Paper handling' under the specification page to know about supported paper types: bit.ly/3CUD9iI
Binu_HP Social Media Tech Support
I replaced my hp60 INK in my all-in-one PRINTER, and NOW it says " out of paper" when there's clearly paper. Help
+Tami Wood May I know the complete model number of your printer?
PAPER but not jaam any part but showing display E4 error
Hi Ranjeet, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know.
Binu_HP Social Media Tech Support
Very helpful. A pencil fell into it😂
Hi Mobolanle, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
My Hp Ink Tank Wireless 415 suddenly cannot pick up a paper. I already opened it and then clean the sensor and the board, nothing happened.
+Nicole Saldino Please refer to the instructions under this document to fix this issue: bit.ly/2Xtafkh
Hi have you fixed it already? Same problem here
@@annmargarettedeleon21, yes. At first I tried cleaning inside of it but I ended up getting it fixed by a professional one. They changed its sensor. It costs me PHP 1,600.
what to do if the blue part in the paper feeder of hp inktank is lost
+Sir Mark U. Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number
What to do if you want to smash your printer into a million pieces, because you buy a new one every other year and they all fail. Every one of them. It's a scam
I have hp1500 ... Cleaned it from inside... Before it was showing that jam in print paper path but now it just doesn't take paper in it! It asks to put paper A4 in the tray ... I'm tired of it!
Hi Arti, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3YVZxBA
Binu_HP Social Media Tech Support
I just bought my printer and barely using it and I’m already having problems
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support
I would not call turning it off and on again as a reset - that is a reboot, which is very different
Hi Lewis, thanks for contacting!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu - Social Media Tech Support
My printer will pick up paper for the first page no problem, but then it won't pick up the second page. If I pull the paper out and put it back in, it prints no problem. But then I have to repeat it for every page that follows. Very frustrating!
+prairiepanda May I know the complete model number of your printer so that we can check the details for you?
@@HPSupport it's a Deskjet 2655
I've tried absolutely everything and I'm getting the same issue: the paper starts to get fed into the tray, then stops, yet the printer keeps printing onto nothing (wasting all my ink) and the second I cancel the job the paper goes through (blank) no problem. Please send help.
Hi Melissa, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pick up issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Binu-HP Social Media Tech Support
I have the HP Deskjet 2722e
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3YVZxBA
Binu-HP Social Media Tech Support
My roller doesn't give any space to put a paper 😭😭😭 could you please tell me how to fix it
+swathi rongali May I know the complete model number of your printer so that we can check the details for you?
@@HPSupport
Hp inktank 316
it doesnt work i tried all of the methods is there a way to fix it without servicing?
Hi Pranav, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pick up issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Binu-HP Social Media Tech Support
@@HPSupport hp deskjet 3835
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3EZZ3PW
Binu-HP Social Media Tech Support
I've just found out how my hamster mysteriously disappeared 3 months ago, thank you!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
yeah... what this vid doesn't cover is crappy design where the whole printer becomes junk because of a tiny spring going weak in the pickup roller clutch and repair will cost similar to the original price of the printer, which means I have to buy my less-than-two-years-old printer all over again but this time without the hindrance of warranties or any distracting paperwork like that.
Very disappointed with my MFP178 - never done a days work in it's (short) life, hideously expensive cartridges with laughable copy yields and now it is land-fill because of sh1tty design... I used to rate HP and have a sturdy laserjet 5m in the workshop that just works and has done for 20 years. Seems HP has lost sight of the rabbit. I bought HP on the back of the 5m. I was wrong... so wrong. just mass produced cheap re-badged garbage now.
+captainboing Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
I think I’m having the same problem because there’s nothing in the paper tray, I cleaned it and I’ve tried all of these things and nothing is working.
My printer is brand new and still not reading paper
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pick up issue on your printer.
I will do my best to assist you.
May I know the model number of your printer?
Please let us know!
Regards,
HP Support
Similar case of my printer HP LASER 108W
Nothing works
+Dorian Currie thanks for reaching out!
I understand that you are experiencing an issue with your printer as it does not pick up paper.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue: bit.ly/2yYOGf1
Let us know how it goes.
It's 2024. A US company just landed a vehicle on the moon yesterday. Still, I can't just click "Print" and have a copy of my document come out of your trash printers.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
I think one of my rollers is out
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the roller of your printer.
I will do my best to assist you.
May I know the printer you are using?
Are you receiving any error messages?
Please let us know!
Binu-HP Social Media Tech Support
I’ve only used mine one time since I set it up a few months ago and none of this fixed it. Waste of moneyz
+Jocinda Wiehe May I know the complete model number of your printer so that we can check the details for you?
Done all this & it still doesn’t work 🤦🏻♀️
Hi Sky, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue?
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
Nothing works 😢
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Regards,
HP Support
@@HPSupport Hi. Thanks for replying me. My printer is HP deskjet 3835, and it always shows me that there's no paper and can't drag the paper when starts printing.
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6053YtvQx
Regards,
HP Support
Hi none of these works☹️
Hi Max, thanks for contacting!
I understand that you are experiencing a paper pick up issue on your printer.
I will do my best to assist you.
May I know the model number of your printer?
Please let us know.
Binu - Social Media Tech Support
@@HPSupport yes pleaseeee!😭
Hp deskjet Ink Advantage 2676
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3OBGeae
Binu - Social Media Tech Support
My printer picks up pages but the problem is only that whenever I use photo papers, it doesn't, I mean, 100 gsm matte papers go in but 100 gsm photo papers don't go in
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pick up issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Binu-HP Social Media Tech Support
@@HPSupport HP Smart Tank 500
Thanks for the reply.
Please refer 'Media Types' under the specification page to know about supported paper types: bit.ly/3KyKzMn
Binu-HP Social Media Tech Support
@@HPSupport Thank you
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
I tried but don't work
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Regards,
HP Support
@@HPSupport hp ink tank 310
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you elaborate more on the issue?
Let me know!
Akhil_HP Social Media Tech Support
A lot of stating the obvious. Why unplug a mains lead at both ends? I have a printer that occasionally doesn't grip the paper properly and was looking for guidance.
Hi Alan, thanks for contacting!
I understand that you are experiencing a paper pick up issue on your printer.
I will do my best to assist you.
May I know the model number of your printer?
Please let us know.
Binu - Social Media Tech Support
@@HPSupport Thanks, it's an HP 8600 Officejet Pro a few years old. I've tried wiping the rollers with a dry cloth and little sign of dirt. I've tried a new pack of paper in case the old pack was damp - it's winter here. It's worst when doing multiple copies in draft mode but still happens in 'better' with a slower feed. It's best when doing single sheets at slow speed.
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3xUHRJS
Binu - Social Media Tech Support
thanks.. i had my toilet paper roll stuck inside de tray! how dumb of me
+gmrb79s Glad to know that the video has helped you fix the issue.
I found my problem: the wheel is quite far away from the "back wall", if I have less than 50-80 sheets of paper loaded, the wheel turns and fails to pick the paper.
The solution: always have more than half a centimeter worth of paper loaded.
I need a LOT of paper for it to work well.
+Bvic3 Thanks for sharing the steps that helped you!!
Haha same! I had no problems before and it said the problem was with the paper so I added more and guess what started to work again!?
that is not a fix. You are a victim (like me) of crappy design. apply the same principal to your car - it will only work if you have at least half a tank. Still think that is OK?
how did i fix it? With and hammer and lots of anger.
Hi there, thanks for contacting!
I understand that you are experiencing a paper pick up issue on your printer.
I will do my best to assist you.
May I know the model number of your printer?
Please let us know.
Binu - Social Media Tech Support
@@HPSupport Officejet 3833. Thx Binu.
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue:
bit.ly/2xO9rgP
Binu - Social Media Tech Support