Hey folks - hope this helps some. Or at least, helps explain a little bit of the technology side behind the issues seen. From there one can make a determination as to whether or not it'll impact you. Wahoo is saying about 3% of people are impacted, which roughly matches with my guesstimate prior to them telling me that. I suspect the ESD bits helps to explain a bit as to why certain people could have gone through 2-3 KICKR's, since the environment was the same each time, and likely killed each one in a similiar manner. Versus another person (me for example) haven't managed to kill a KICKR18/CORE from an ESD standpoint since having them all the way back in June (as noted, almost everything is concrete for me, and I can't remember the last time - if ever - I shocked myself in the place).
Wanted to first say thanks for that, I am on my third kicker and upgraded each time, last time strictly so I can have the climb. Was really cool to see the inside of it and how receptive the CEO was. The climb has been life changing for me, i ride more ten times over then what i did before, because it made it more fun and realistic. However, i have seen people posting broken belts on the climb. I have not had any issues but i also dont stand up and mash. curious the cause they have found or what people are doing to cause it. I hate to see bad reviews on it because again, it has changed so much for me, i am in love with it.
Thank-you for uploading the video, and arranging the interview. Nice to see a company producing a quality product, willing to be the face of thier own challenges, and being willing to work with the user base to rectify issues.
Thanks DC Rainmaker. On the fence about buying 1 now. But for me these seem like easy fixes. The esd. I've heard of & for this an easy solution would be to place a rubber mat underneath the unit as i do have carpeting, but i rarely have any static shocks because i ligthtly grease my hands. Then with the key bolt item thats easy also as a rc modeler, however then didnt show where they put the loctite. Now for me that has to be placed on the tip threads of the bolt, and perhaps let it dry for a little bit. Also to not use red loctite
@@Blah-blah-sure Go with Tacx. I had to repair my Kickr when I got the knocking sound. Now mine is fried from the ESD even though it's on a rubber mat in the basement over a concrete floor. Wahoo is dragging their feet helping me get a replacement/repair saying that it's up to the distributor to deal with. A buddy of mine who had issues was out for about a month dealing with Wahoo and the distributor before finally getting a working unit to him. I'm really hoping I'm not stuck waiting a month. Everyone I know with a Tacx has only positive things to say. I was really excited about the Kickr 18 and Climb but have had too many issues to be satisfied.
@@wb2608 Thanks how long did u have the kickr b/c I do have 1. It's just that these problems seem to happen at random, with no time frame. So far I've had mine since late January & got it from R.E.I & have used it for about 20x of varying rides with no problems so I've got 2 more months to go. Wish me luck as i know how these manufacturers can turn sour on their customers
Pretty remarkable to see a CEO appear open kimono and personally disclose what the root cause of the issues were. I work for a global technology company and you would never see my CEO taking on that task. They now have some corrective actions to take in their processes, but this gives me confidence they will test products more thoroughly now. I have a Wahoo Kickr Snap(no issues) and I will now continue to purchase Wahoo products simply due to customer support. Nice job Wahoo.
Nothing in the video implies they will "test products more thoroughly now." These issues are uncommon and may only appear after thousands of devices are produced. They will continue to support their customers as was stated repeatedly.
@@davidfurie6473 Agreed, my assumption that increased testing on the part of Wahoo is implied. Any company that has a properly managed test function will implement a Closed Loop Corrective Action process. In the event of a test escape, the purpose is to define the escape no matter how small, and implement either testing or processing changes to catch those bugs during the product development cycle(no pun intended). Hence the name Closed Loop Corrective Action. If they don't, Wahoo needs to hire me.
Thanks for posting this. It's good Wahoo is being transparent about this. I've been a happy Kickr owner, with three in the family. An original 2016, a Snap, and a 2018. All have worked well with over 20k Zwift miles across them (the 2016 has more than 10k Zwift miles).
Hey what a great video. Guess what, i'm one of the few that had TWO Wahoo Core's blow their speed sensors in a row. Each unit lasted about two weeks. Happy to talk with Wahoo tech if they want details on my situation. I"m on my third unit. I now have it plugged into a surge protected strip and after seeing this video, i think i will add a ground cable from the frame to ground just to be safe. I really don't want to have to strip it down and pack it up again. I love the unit otherwise. very smooth and responsive. Thanks again, Paul.
My first 2018 Kickr had to be sent back, had problems (grinding noise / humming noise). My replacement unit has been perfect. My Kickr CLIMB actually failed on an 8% climb in Zwift and my bike slammed to the floor when the belt inside of the unit failed. I am just thankful it didn't break my fork or headtube on my bike.
@John Trussell Thanks for reporting that problem (wahoo climb) I was trying to buy one, but after reading your comment STEP I better not buy anything What would happen if his fork was broken or the frame ?? Does the Wahoo warranty cover those damages?
@@ciclismomaster6761 I would still highly recommend the CLIMB, it just made me very nervous after it happened and I did not use it for a few weeks. I also had my bike shop check my fork and steer tube after to make sure it didn't crack the carbon. Everything was fine, it was just very scary. Wahoo Support did not have any new Kickr CLIMBS to send me for warranty so they had to send me a used one from their office. It has been solid ever since. Would have been nice to get a new one out of the box though.
Thanks Ray, very useful and might help a lot of people. It would be really helpful if Wahoo or someone could do a detailed self-repair video. The instructions you receive say nothing about locktight. Also they say use pliers to pop the replacement key in vertically, but mine just slid in horizontally. Another thing they mention in the instructions and showed in that video was the flywheel removed. Mine appears to be stuck in place and does not slide out. Also worth mentioning that when I did the self repair, the bolt and washer that hold the tension screw in place.... the washer was all bent out of shape. Thankfully they are sending me out a replacement, which they say is a gold standard unit, which is supposed to be fully checked and parts replaced that need to be. I'm kinda on the fence with this as I have seen posts about supposed gold standard units being faulty also, but fingers crossed. Its great that everyone is talking about this because it means we can all help each other, but I really do think more detailed repair videos are needed.
Had the knocking issue with my Kickr18 after 3 months, and gotta say the support was excellent from Wahoo. They sent out a self-repair kit which was easy to install and fixed the problem. However, there was another noise from the flywheel that was quickly diagnosed a bearing issue. They immediately dispatched a new unit and picked up the old one on the same day. Less concerned now if I get a similar issue with that level of support.
Timely video, thank you Ray. My Kickr Core is presently stored before being returned to the store I bought it from last November. I had noise issues but also power resistance issues with fancy numbers and unresponsive unit during downhill and uphill courses. I tried Ant+ and Bluetooth, reset to factory settings for same random problems. I reinstalled my old reliable Computrainer which is noisy but its working flawlessly for the past 13 years. I'm willing to give another shot but not too confident.
Thanks Ray and Chip! Bought my Core through Clever Training and sent intermittent grinding noise issue to Wahoo. I am right in the middle of communicating with Wahoo customer service today actually on my first unit, hoping it doesn't occur in the 2nd unit. Good to hear they are testing them before they go out but perhaps it's a wear issue testing not long term enough? Power has been dropping out too but thought that was a Zwift issue, it does come back though so maybe it's not the unit.
If the power is coming in/out, that's more of a general connectivity issue (could be WiFi interference - the most common). With the ESD issue, it's black or white. Either it's alive or it's dead-dead for good (the chip gets fried). For long-term testing, it's interesting. My unit is from September and has a fair bit of mileage on it, heck, even GPLAMA threw down some mileage on it. And I know he hasn't killed his own units yet either - and those have way more mileage than mine. There's definitely some factor that randomly triggers the noise to occur, and obviously once it starts, it doesn't stop. In my case, it was a rather tame sprint (about 700w) the day prior. Sigh, win some, lose some it seems.
Purchased a Kickr 4 - knocking sound became a huge issue, practically out of the box. Returned it to the LBS who were really good and gave me a replacement. Exactly the same problem. I told the store owner that 1 is random, 2 from the same batch is a clear manufacturing issue. Lemons. I will never buy them ever again. Oh and the second one has been sent away for ‘repairs’. I’m sticking to Neos.
Just watched your video and all becomes clear. I bought a core late last year and after a few weeks it developed a few strange noises when on Zwift. I sent a video of the noise to Wahoo and they immediately sent a replacement out which has been perfect. I cannot praise the level of after service enough,if all companies dealt with issues like this we’d all be a lot happier. Great video and after seeing what it took to do the fix, I could have done that myself quite easily, but thanks for a very informative video.
Andrew McDonnell Depends really, usually about 25-40 km rides,3 times a week,depends on work. I’ll try and increase the time on the Core soon because it really gives a great workout and is so stable when giving it full beans! Would definitely recommend it,great value for the price.
Thanks Ray! To Wahoo - next time you're recording a video, lock the focus on your camera; the camera's constant changing of focal lengths as it struggled to figure out what to focus on was maddening :). That aside, I'm happy to see Wahoo standing behind their product and being so transparent about the issues people have been having. I've been agonizing about buying a trainer for a few weeks now, but I'm going to head over to CleverTraining and pick up a Core now, with full confidence that in the unlikely event I encounter an issue, Wahoo will make it right. Cheers!
Soooo happy I went with a Neo - missing out on weeks of training over the winter waiting for a replacement unit(s) was not something that I was interested.
Same here. I had a KICKR17 that had problems that despite some part replacements never really went away. I can't be dealing with shipping boxes back and waiting around. Bought a Neo and so far so good. I still have the KICKR since it works sometimes in case the Neo fails.
A separate issue that many have experience is the strong vibration that travels through the bike when freewheeling. It doesn't seem to be addressed in the video and I was wondering what is the statement from Wahoo on that? I had to test multiple units from my local distributor before I found a unit that was acceptable. To be fair to Wahoo, the support have been great and the distributor was stellar in his service, bringing multiple units from the warehouse for me to test before I brought it back, to ensure that I am happy with the unit.
DC Rainmaker and Wahoo, as a customer who bought a Core, and loved it, and then just yesterday experienced the click of death, I really appreciate this. I am debating on trying to fix it myself and receiving the coupon or getting a new unit. For those who criticize Wahoo for this, I understand where you are coming from. I would point out the substantial differences in how Wahoo is handling this versus Tacx which has not addressed the issues they have had. Kudos. And for DCRainmaker, a great effort to share information and not become part of the marketing campaign for a company. Thank you.
Very impressed to see a CEO come publicly in TH-cam and respond responsibly great job now I like wahoo even more as all companies have problem but it is how they solve them that make them great. Thank you rainmaker for making this happen.
I received my Kickr in early November. On my first ride the loud knocking noise arrived. Customer service was great and I opted for the new key to replace on my own. 750 miles later the knocking came back. This time Wahoo opted to send a “new” unit. Hoping for the best. I love the Kickr itself. Easy to move. Works great. Perfect for my small apartment. Stuff happens.
Totally awesome the CEO took time to give a technical explanation. I own quite a bit of wahoo products and this gives me confidence they really care about customer service.
Yep, I had a kicker 2018 soon after launch and that lasted 2 weeks before it was making rumbling noises and vibrating really badly. Has a replacement and that lasted a week before it did exactly the same. Have to say, their support was excellent but this should have been fixed. It's a very nice machine when it works. Speaking as a mechanical design engineer I have to say that keyways have been well understood for decades so if you need to use loctite to secure them then you are fixing a manufacturing tolerance problem with adhesive - that's not the quality I would expect from a trainer in that price bracket. I couldn't risk a third faulty trainer at that price so I have changed it with a Tacx Neo 2 which so far is excellent, and I would say even quieter.
Really appreciated this video Dc, the interview was great and really boosted my confidence in Wahoo product integrity. Here bc my KickrCore stopped tracking watts and speed after I installed the most recent updates. Refreshing to see a CEO take time to explain and take complete ownership of the product.
Good to see the CEO explaining everything but it looks to me that sadly they did not test their product properly and the users were the beta tester of such an expensive device. Hope you guys fix all the issues and kudos to the CEO for explaining everything.
Totally agree with you. poor engineering design (that would seem to happen) to a poor explanation does not result in the problem of the thousands of people who have given thousands of dollars for their product to come with a manufacturing problem How does Wahoo compensate for the disappointment, disappointment, lost time, money spent to search for and bring the product and then have a product with a problem?
Thanks a lot Ray for taking the initiative to post this great video. Sadly my Core died after 10 rides (power/speed signal fail) just today. What a coincidence! Just sent in my service request to Wahoo so hope and trust there will be a good outcome either with them or the LBS. Wahoo's disclosures are much appreciated and insightful. Thanks again.
Thanks to Wahoo for the explanation. My experience with their support has been great. Their people have have been helpful and patient with me to solve Bolt and Kickr issues. Nice job, Ray and Chip!
I recently had the knocking problem with my kickr18. I have to say the service offered by Wahoo was nothing short of stellar. They sent me a new unit with the “update” as well as organized free return shipping. Plus they told me to just keep using the first unit until the new unit arrives so I didn’t miss out on training. All I had to do was pick up a brand new unit from the post office and send the old one back
Just received my Core TOday. A bit tired from a 84mi ride, but will set it up tomorrow. Really cool to see the CEO giving his honest assessment and pledge of support to issues with these products. I feel a bit better about my purchase.
Awesome job Ray. Major Kudos to Wahoo's CEO to appear here and acknowledge the issues. I purchased the Kickr Core the day after ordering opened up for them (Sept 2018). Received it about 4 days later. About 1 month later mine started to make the noise. Their support team did a great job. I did the 'fix yourself' option and all is good now and I haven't had any more issues thus far (Jan 2019). I have had a really good experience with them thus far.
This is terrific! I've been on the fence about getting a Kickr or a KickrCore, but seeing this video and the Wahoo response has convinced me that this would not be a terrible decision. DC - congrats on another subscription! You're thoroughness and thoughtfulness are super-valuable! Amazing openness and frankness from Wahoo making them the kind of company to which I want to give my money,
I am in the prospect of acquiring a Core myself. But the CEO basically told us that it could happen to any unit because of the design. I was considering Wahoo for the Climb. Honestly after seeing this I will stick with my Rock and Roll.
Excellent! Great video. Had the noise issue last year; had one of the first Core´s that were around and after 2 weeks it became evident that it had a problem and the symptoms got bigger and bigger. Contacted Wahoo german support; very nice guys that handled the issue in an excellent fashion. They collected my Core and send me a new one. The whole process took about two weeks but this was ok for me since they tested the replacement before sending it out. Generally i have great confidence in Wahoo, especially after this issue and after seeing this video. Such issues just happen on new items and the big thing here is how the company handles such problems, not if there are any problems. To sum it up iam very, very happy with the Core, my first biketrainer and enjoy the hell out of it, in a slightly masochistic way like most of us do :-)
On my third KICKR . One lasted two weeks the second on lasted a week to the day . Due to health issues i was not able to ride for a period of time but based on my strava record the third unit lasted nine rides . The bike shop has been great and thank god i did not order this by mail because returning it would be a nightmare . They exchanges no questions asked . After the second unit i upgraded from the core to the KICKR . $360.00 more same result . The company sent me a new power unit a mat and a cadence sensor for my troubles but right now they are just taking up space .
It seems like Wahoo has a top notch customer service. For a while I was debating between purchasing Tacx Neo 2 and Kickr V5. Now I'll buy Kickr. Thanks for this great video.
I saw this video last week & emailed them referencing this video on friday 1/25 of last week and received a new unit today 1/29 .. a great company with great customer service
Just bought a Kickr 2018 last week. According to the serial # it’s a week 32 unit, which I thought would have either been recalled or all sold by now. Either way, no issues so far. In fact, I’ve nothing but great things to say about the indoor zwift experience compared to my old fluid trainer. Fingers crossed it won’t need the repair kit as I’m not pushing monster watts. Time will tell. Great vid DCR, and great to see a CEO have the minerals to go in front of camera admit there is a prob and offer a fix.
I have had two broken Kickr18s. The first one had the clicking/knocking noise after using it an hour or so. I bought it in October. The second one I got as a replacement in December and had a loud humming noise immediately out of the box. A couple of days ago I received a new unit and it seems to work great! Although I was unlucky with the first two units I am very happy with the service from the store I bought it and with Wahoo solving it quickly and being brave for explaining it in this video. Let's hope the new one keeps working :)
Props to the CEO for coming on and explaining this. Also Wahoo’s customer service is fantastic. That being said one of my biggest pet peeves is when a company says it’s a small percentage of users affected but never gives a %. Like what is small to them, 1%? 10%? 30%? As a ceo knowing your going to talk about said problems, how do you not know the percentage. Apple is notorious for this and it’s just a bad habit of companies. If it truly is a small %, be transparent with your customers. Otherwise it looks like your hiding a bigger problem.
Fair play to Wahoo and it is not just all talk either. I had a problem with my nearly 5 years old Kickr Core and they replaced it. It wasn’t in warranty or anything, and they were like “we’re sorry and we’ll replace it for you”. Absolutely amazing customer service 👌
I am on my third Kickr 18. I have about 400 miles on this unit with no issues. The customer support has been excellent. I am happy with the product and the service. Hopefully it will hold up and last as many miles as my original kickr(which my father is still using)!
As someone whose replacement Kickr Core is arriving later this week, this was a fantastic video to see pop up! I lost power/speed on my third session, so it appears that I had the ESD issue. Now I'm honestly a little terrified of doing it again. I have vinyl floors, and always ran the Kickr on its mat. I usually only feel a static discharge when I pull off a sweater. And I didn't immediately run over to the unit and zap it. So, I'm hoping that it was just a fluke, and won't happen again thanks to the precautions they're implementing. As you noted: I've had nothing but sterling experiences with Wahoo Support.
Great support from wahoo! Have a kickr 18 and so far no issues. But really great to know it's fully supported and really the fix is super simple. Thanks again for the video!
Bought a new Core today 9-23-2019 from REI, worked AMAZING, for one hour, then stopped registering speed, cadence, power. Mine was grounded. Needless to say, its going back to REI tomorrow and I'm getting a different brand. Yes, I have a carpeted living room! Yes, I live in a dry climate here in Colorado.
Ron Kuykendall I live in Co as well and I was wondering about this. Your comment helps me in my decision to get a kickr or not. Did you get a another brand? If so, what did you get and how’s it going? Thanks!
Do you think adding a ground wire from the frame of the unit (bare metal) to the face plate screw of a standard outlet might solve the problem? I would not want the same thing happen to my trainer.
I too live in Colorado (Denver) and purchased my Core from REI. Mine lasted 4 days then I smelled a slight burning scent as I was attempting to warm up this afternoon 9:48 If Wahoo's response to dry climates causing breakdowns is "the environment is the problem...we'll replace it" what other option do I have but to return it for a full refund!? WAY too many people in these comments are blindly praising this guy for nothing. How is this not a bigger story: 'Wahoo CEO admits their products likely to breakdown on 20% of U.S. population'
Just got my replacement Kickr today after the first developed the knocking noise. Unfortunately can’t test it out yet as they included the old power brick. In their correspondence with me they specifically said to only use the “new” power brick that would be included, even providing pictures to show the difference. Well, they instead sent me the old brick that they say not to use. Waiting for a response as to how to proceed. I really want to stick with Wahoo but I am growing ever more frustrated with them.
As an engineer in the industrial electronics industry I am curious how ESD problem wasn’t discovered during CE certification testing when that is part of the qualification tests?
ESD damage takes many form, one of the most common is no destructive damage to the silicon where the silicon is damaged but still functions. The immunity tests only look for catastrophic failure, not damage that only weakens the chip. The explanation provided by the CEO is totally plausible. What is needed is a way to protect existing units. I wonder if Wahoo has considered providing an ESD grounded Matt and a simple instruction to step on the map before touching the trainer or bike?
@@victrolaman2007 The testing required for CE Mark cert should have raised the issue, which seems to be a lack of dissipation of the energy that can be delivered to the sensor board when the chassis receives an ESD. What is possible (and quite frequent) is that some changes were introduced down the line without re-testing; the reference to some power supplies being grounded while some where not is consistent with this hypothesis. So you pass the cert tests, then introduce a change which can cause the test to fail.
@@robertcourteau4320 You are correct, however, Wahoo would be in violation of the CE mark if they did not retest, or if they submitted claims that they tested and passed when they did not test. I have many years in the IC business and it is not uncommon for an IC to pass the zap testing by not showing a catastrophic failure. That does not mean it wasn't damaged, just that it did not fail to function after the test. I am willing to give Wahoo the benefit of the doubt that are in compliance with the CE mark (the risk to their business it too great to cheat on such a simple test). What I find more troublesome is that whatever silicon device is getting fried does not already have ESD protection structures internal which is standard practice today. That would be something that Wahoo needs to take up with the damaged part vendor......
Having over 30 years in the industrial electronics business I also understanding of ESD CE requirements and having gone through 3 Kickrs all having catastrophic failure from what he is indentifying from an ESD shock. And since as you have said this is an easy thing to overcome I do not think Wahoo fully understands ESD having sent 2 more units to the same environment knowing how the previous ones had failed.
@@victrolaman2007 not in electronics, but mechanical. Is it possible that they tested with a CE marked PSU with grounding, but then swapped to a CE marked PSU without grounding? in my case that would very likely be a very simple update of a report with no testing required. Also is it possible that the certified PSU that was used during testing went through a revision and continues to be certified because the PSU company retested, but the change impacted the ESD protection of the system?
I had the original key problem with a 2017 Kickr. Wahoo swapped the complete unit for a 2018 model. Very impressed with their customer service - I'd have no concerns buying future Wahoo products.
Expecting my replacement Thursday. Had a great experience with support. Fingers crossed it's working properly. I was told by wahoo that they are personally testing all replacement units before they ship them out.
Kudos for Wahoo CEO for transparency and for you Ray on puting this video in place 👍. I have a Kickr Core and until now no problem, hopefully nothing will be from now on. By accident the rubber matte which I have it down to protect the floor from sweat it is ESD ... ☺️
Thanks for this video DC, very insightful. Though unfortunately, almost 3 years after this video was made, these issues persist straight off the factory floor. I purchased a Kickr Core yesterday (November 2021), and 10 minutes into the first ride, an awful knocking sound began. After researching my issue, I can see that problems with clicking, knocking and droning sounds in both Kickr and Kick Cores is still widespread from 2018 right up to the present day. This leads be to believe that Chip's comment in this video - "All new units have received a new screw/key and loctite, and none of those can ever make this noise" is either marketing spin or an outright lie. Have there been any further developments on this, or do you have a follow up video? Thanks once again.
Nice post. I like the "real" story behind the noise problem. I got my from local REI store. First one, noise started after a few rides, since its under exchange period, I gone back to REI to get a replacement unit. The 2nd new one from REI the noise come back with only 30 mins of riding. I contact Wahoo Support and got a replacement unit. It has been many weeks. So far no problem. And I agree with you, their support is excellent.
Brilliant video, thanks very much for putting this together. I have a 2018 Kickr and was worried reading the forums etc. However the explanations made sense. Thank you to the Wahoo guys for taking the time to go through this. Every company have issues how they deal with them is a true measure of the company.
I'm glad that he is ecstatic about the products coming out of the new factory...I've been riding my CORE for 1000 km and its making a odd noise from the belt (I think), associated with a vibration. I wish I had seen this before making my purchase.
Courageous but casual approach to what should be a product recall. BTW my Kickr 2018 developed a new noise in the flywheel, and when I opened it it turned out that the shrink tape around the copper windings of the stator had fallen off and were circulating inside the flywheel. Wahoo offered to replace the unit but seems like another generic quality issue coming their way.
I’ve never dealt with a more responsive, engaging customer support team than the one at Wahoo. Every niche manufacturing company will have some issues, how you deal with those issue determines who grows. Wahoo will be very big.
Kudos to Wahoo, for doing videos like this with you. That makes me feel good about how seriously they take consumer issues, and it also makes me feel good about choosing the Wahoo Bolt over other options. I'm definitely going to weight Wahoo's offering more heavily when it comes time to buy a smart trainer.
Mine was defected from the box. My kicker core was made in 2020.... the bearing caused vibrations and all sorts of sounds. The company has no quality control procedure in place. There employees are very rude and product price does not reflect the value we get. And moreover, experts like the host are causing more harm by defending a merchant. I can’t believe it, a machine broke while you were reviewing it
I think the issue is, good customer service should mean creating a well tested, high quality product with a marginal failure rate. But it's been redefined to mean it's good customer service if a manufacturer sells stuff that breaks but they replace it. And that has meant companies are taking advantage of that acceptance to use their customers as the testbed for newer designs. At best perhaps the design phase pans out and we eventually get a good product, but long term running a company like this has a high risk of failure (especially if your competitors undercut you on price and have fewer foobars - obviously built into wahoos pricing structure is covering all these returns they have to deal with - the kickr bike being an example because the pricing is ludicrous) e.g Stages developed a product people wanted but their company was in a US desert and it failed miserably if you didn't live in a desert (like most of us). And their response was generally after the fact attempts to improve the product seals and covers and otherwise basically just replacing products - but each of these products had an expensive Shimano part attached. Eventually the wheels fell off and the company failed. They had a good reputation for 'good customer service' but, unless your actual plan was "I don't really want a power meter, I want to spend 6 months emailing stages and sending power meters back and forth through the mail" then it wasn't actually good at all. For sure, there might be a worse experience where you buy a power meter, it breaks and they say "Meh, tough titties bro", but the only good experience with a product if you think about it is when you buy it, it works and it lasts you years and years - and you never have to contact the company, send anything back, post videos to forums about your noises or issues or do anything other than enjoying using the product. As for people like DC rainmaker why would he care? For sure he'll make a thing about his honesty, but once you get the internet to pay for your hobby (and then some) then you pretty much lose your objectivity as much because your sense of value for money and quality disappears rather than because you sell out or anything. Put simply the value of a kickr core to most of us is higher than it ever will be to DC Rainmaker - who has roomfuls of training gear and if something breaks, whatever, send an email to wahoo and test the next one. He has no emotional attachment here to losing his money and getting a problem that you did if your trainer broke - and especially since he knows they are responsive to him. If you call or write customer services and are bit upset and they are rude back, well DC rainmaker never has that - because he doesn't care that the trainer broke and he knows his experience will be positive - and if it wasn't rather than meaning he loses something that means he can create another article or video which 150k people will watch. For the end user who was only going to ever buy one trainer, especially a user who has less money to spend. If he wanted that trainer to be good value for money and cheap, if his experience was buying a kickr core and it broke, well that's a bigger deal to him that DC Rainmaker is ever going to experience now even if once upon a time he did. He has roomfuls of expensive trainers, smart bikes yadda yadda which even if he says "I don't keep them, I send them back and I buy my own" - well he didn't his viewers and readers bought them for him - but we can't all monitise our hobbies in that way so most of us are going to want Wahoo to design and test their products on someone else other than us.
Had a similar problem with my kicker snap. Sent them a video and they gave me instructions to repair it myself or offered to give me a new one. At least they are standing behind their products.
Thanks, Ray. My new KIckr Core had a power/speed failure within two weeks. Awaiting replacement now. Hearing all this, I really appreciate Wahoo’s attitude and desire to work with customers. However, if the second unit fails, I’ll be making a full return and heading to another brand. They know the problems, clearly, so if the new unit fails then they’re not actually taking care of customers by only sending out units that are fully resolved.
Great work gents - amazed to see a CEO stand up and speak openly about the issues / challenges. Goes a long way towards engendering a user's trust in the brand. I was a bit surprised to hear that the power etc is all taken from speed within the unit. I'd assumed a £1000 unit had an actual strain guage power meter inside it, or have I got that wrong ?
I'm waiting for my third core, wahoo has been great taking care if it. I have a core unit as well as my wife, they are both in the basement side by side on kickr mats. Both of my units got fried while riding, so no one was touching them to shock them. I've used my wife's unit while waiting for service to replace the fried units. I don't feel like the description of the ESD environmental issues really applied to my situation.
9:48 I live in Denver CO, "a really dry area or whatever", so I can't reliably use a Kickr without it's circuit board repeatedly getting fried every time I get a replacement?! Good to know, I'll return this busted hardware to REI first thing in the morning 👍🏽
I don’t believe him. I am on my third kickr18. My first one could not calibrate the power. The second replacement unit broke within a few rides. The key they sent didn’t really help. It was a week 44 model, which according to the CEO could never make this noise because they already fixed the issue. The third one is obviously a refurbished unit. It has the replacement parts but is far from quiet. It’s about as loud as the previous models. None of my kickrs have had the ESD issue. Between the customer support, Wahoo reps, forum posts, and now the CEO, nobody seems to be telling the same story. Either they don’t want to admit how bad their quality is, or they just do not know.
With all the issues I've seen, I think the issue was known, but it was a massive money grab. Sell truckloads and eat the QA/QC costs on the backend. Meanwhile, the customers are suffering massively. Shame on Kickr
Agreed. I went through five Kickr 18s. Two of which were finally quiet, but had very noticeable vibration issues. Wahoo denied it, refunded my money, and then promptly blocked me from the Wahoo Kickr Support Facebook group. I'm actively avoiding Wahoo products for the foreseeable future. Customer lost.
I own a Kicker first 11speed.. I rode it for a long time,.Then I had problem with it. And i have to say Wahoo help line was outstanding I shipped to them It was an older model but they fixed it and shipped back fixed and no cost.. It still rocks, with lots and lots of miles on it! .. Wahoo in my book is a stand up company..
Great job Ray and Wahoo. Have many Wahoo products including Kickr Core and an original kickr and believe if the boss can stand up like that and a service department to back it up then this is the company I’ll continue to buy from
Thanks for this DC Just got my second kickr which is just clicking and clunking thought it had been sorted, I did look at the first one and could see that it had undersized key problem Bad engineering had this problems on engines etc Wahoo support was OK Which they should be with a product at £1000 " and so many." If the manufacture of a good product is bad it cost money and customers, lesson one This might of just kept my custom but only just . I loved the Kickr when I first had it but it has lost me nearly 2 months of fitness and I still have to sort this one.
Just a geeky thought: The lock-tite is being used to keep the retaining bolt from loosening. I wonder if a left handed thread would have avoided, or solve the noise issue?
I'm working with Wahoo right now. I have a Humming noise that is transferring a vibration throughout the bike, it comes and goes based on loads and grade changes in zwift. They say they are going to replace, they didn't didn't tell me there is a fix nor did they say what is causing it.
@@Dcrainmaker Thanks for the speedy reply and confirming the situation :) I think some of the droning/noise is related to belt tension. From what I've seen people are saying the vibration is due to the flywheel not being balanced very well? :(
It's the same fix as I had it with my core. Send Wahoo a help ticket and they'll send you the fix. Only took me 15mins to sort. Plus £100 voucher for their online shop. Winner winner chicken dinner 👍
@@rossblayney And if problem is still not solved then, am I stuck with a defective unit or can I still return it for replacement? Mine made noise the minute I used it and it was made in week 44. I prefer to be sure to have a good unit instead of saving 100$ on something that makes lots of vibration and noise.
I’m extremely skeptical. Went through 4 different Kickrs with significant vibration, and never received a functional unit even after I was assured units were checked and functional. Wahooligan Don booted me from the Kickr Facebook help group after I complained about their service. I don’t think they have all these issues resolved, and I wonder why they are shifting to damage control mode if this issue is as insignificant as they are saying.
laughing at myself. Watched this video and thought "oh sounds like they got it worked out." I can buy one now. After spending close to 10 hours troubleshooting and video watching and forum reading and more, still haven't been able to get it to work with multiple issues. Done with this brand out of principle as this thing is bunk on 2-3 fronts. bought brand new from LBS direct from Wahoo in GA/ Vietnam this week. When I pay full price, I don't expect to be a Beta Tester for your company.
thats just the way it is now,shit is morphing so fast they cant control it ,my climb quit, warranty but if it quits again out of warranty ,no more wahoo
Very informative, thanks Ray. It would be great if you could get the same service from Tacx considering the issues they’ve had with the Flux and I believe even the Neo 2 has some issues. Hearing direct from the company at least gives purchasers some faith that the problems are being acknowledged and addressed.
While I would be frustrated if I had one of these units and I was having problems, people need to keep in mind the problems Tacx has had with trainers over the years. I had a very early virtual reality trainer (Tacx Fortius) when they were first released. I think I was one from the first shipment to the USA. I was very active on the Tacx forum and myself and a few others in the USA quickly discovered an issue with the motorbrake. When the unit was accelerating the rear wheel on a negative slope, you could pedal faster and increase your speed. However no matter how hard you pedaled the software would report nearly 0 watts. So unless the ride had no down hill sections, your average wattage for a ride was artificially low. This problem was only on the 120V units. The European units were fine. There were also several other quality issues with the product. After a year or more, Tacx finally came up with a solution which required an entirely new control unit. This did fix the problem, but we had to spend an extra $200-$300 USD to get this new control unit. They tried to sweeten the deal by throwing in updated software, some Real Life Video DVDs and a few other things. But still, many were angry at having to spend extra money on a problem that should have been fixed under warranty. So even though Wahoo are having some issues, at least they aren't asking the customer to spend more money to fix it.
I had the explained noise issue on my Kickr Core back in the beginning of November 2018, plus the Chevron stickers started flying off. I chose to get a new "tested" replacement unit, but when I finally got it, it had a different noise issue straight out of the box. The problem on this replacement unit was, that the plastic cover was rubbing against the drive belt wheel, generating a loud scraping noise. Needless to say I wasn't happy :-( I shipped the replacement unit back, and chose to fix my original unit instead, according to the repair instruction from Wahoo. I got a 100 Euro giftcard, and some new yellow Chevron stickers. Unfortunately the new stickers were no better, so even though I degreased the flywheel thoroughly before applying them, they started flying off too :-( I think the problem with the stickers is, that the paint finish of the Kickr Core flywheel has quite a rough texture to it, so even though the adhesive on the stickers is OK, it doesn't stick very well to the flywheel, especially when it heats up during the workout. I know this is a minor issue, but it doesn't look very nice without half of the Chevron stickers.
Curious where my issue is coming from having literally just bought it last week directly from Wahoo and had the same problem within 1 hour of riding. Mine was the 41st week of manufacturing according to the serial number. Wahoo is replacing it but clearly that was either an amazing coincidence or they hadn't fixed it and are still shipping broken units.
@@biglampar556 I think the opposite. If they admit its a quality issue, that calls into question the integrity of the entire product. If they say its a design issue, they can send a quick replacement and sweep it under the rug.
Just received my third Kickr Core. On first sight i dont see any difference with the two earlier models. Free hub sound is now loud again which was much more silent on the second product. Also there's a small flywheel noise - again - which i now assumed should have been solved after more than a year (bought the first one in okt. 2018). So fingers crossed the upcoming weeks
I appreciate the CEO publicly acknowledging the issues associated with their product. I am however extremely frustrated as a result of killing two KICKR CORE's in 2 months. The first lasted 3 weeks, the second 24 hours. I will have spent as much time shipping KICKR's as I have riding them...
Hey folks - hope this helps some. Or at least, helps explain a little bit of the technology side behind the issues seen. From there one can make a determination as to whether or not it'll impact you. Wahoo is saying about 3% of people are impacted, which roughly matches with my guesstimate prior to them telling me that. I suspect the ESD bits helps to explain a bit as to why certain people could have gone through 2-3 KICKR's, since the environment was the same each time, and likely killed each one in a similiar manner. Versus another person (me for example) haven't managed to kill a KICKR18/CORE from an ESD standpoint since having them all the way back in June (as noted, almost everything is concrete for me, and I can't remember the last time - if ever - I shocked myself in the place).
Wanted to first say thanks for that, I am on my third kicker and upgraded each time, last time strictly so I can have the climb. Was really cool to see the inside of it and how receptive the CEO was. The climb has been life changing for me, i ride more ten times over then what i did before, because it made it more fun and realistic. However, i have seen people posting broken belts on the climb. I have not had any issues but i also dont stand up and mash. curious the cause they have found or what people are doing to cause it. I hate to see bad reviews on it because again, it has changed so much for me, i am in love with it.
Thank-you for uploading the video, and arranging the interview. Nice to see a company producing a quality product, willing to be the face of thier own challenges, and being willing to work with the user base to rectify issues.
Thanks DC Rainmaker. On the fence about buying 1 now. But for me these seem like easy fixes. The esd. I've heard of & for this an easy solution would be to place a rubber mat underneath the unit as i do have carpeting, but i rarely have any static shocks because i ligthtly grease my hands.
Then with the key bolt item thats easy also as a rc modeler, however then didnt show where they put the loctite. Now for me that has to be placed on the tip threads of the bolt, and perhaps let it dry for a little bit. Also to not use red loctite
@@Blah-blah-sure Go with Tacx. I had to repair my Kickr when I got the knocking sound. Now mine is fried from the ESD even though it's on a rubber mat in the basement over a concrete floor. Wahoo is dragging their feet helping me get a replacement/repair saying that it's up to the distributor to deal with. A buddy of mine who had issues was out for about a month dealing with Wahoo and the distributor before finally getting a working unit to him. I'm really hoping I'm not stuck waiting a month. Everyone I know with a Tacx has only positive things to say. I was really excited about the Kickr 18 and Climb but have had too many issues to be satisfied.
@@wb2608 Thanks how long did u have the kickr b/c I do have 1. It's just that these problems seem to happen at random, with no time frame.
So far I've had mine since late January & got it from R.E.I & have used it for about 20x of varying rides with no problems so I've got 2 more months to go. Wish me luck as i know how these manufacturers can turn sour on their customers
Pretty remarkable to see a CEO appear open kimono and personally disclose what the root cause of the issues were. I work for a global technology company and you would never see my CEO taking on that task. They now have some corrective actions to take in their processes, but this gives me confidence they will test products more thoroughly now. I have a Wahoo Kickr Snap(no issues) and I will now continue to purchase Wahoo products simply due to customer support. Nice job Wahoo.
I worked in Tech Support, this is a first for me!! I am happy I made the choice of their products(I have returned to Cycling after a long hiatus).
It's great PR, isn't it? Certainly gives me a lot of faith in Wahoo and endears me to the company.
The reason I buy Wahoo first.
Nothing in the video implies they will "test products more thoroughly now." These issues are uncommon and may only appear after thousands of devices are produced. They will continue to support their customers as was stated repeatedly.
@@davidfurie6473 Agreed, my assumption that increased testing on the part of Wahoo is implied. Any company that has a properly managed test function will implement a Closed Loop Corrective Action process. In the event of a test escape, the purpose is to define the escape no matter how small, and implement either testing or processing changes to catch those bugs during the product development cycle(no pun intended). Hence the name Closed Loop Corrective Action. If they don't, Wahoo needs to hire me.
I think Zwift just needs to make an achievement award for the stickers flying off while sprinting.
Top draw Wahoo. That’s how you respond to customer issues - brilliant.
Thanks for posting this. It's good Wahoo is being transparent about this. I've been a happy Kickr owner, with three in the family. An original 2016, a Snap, and a 2018. All have worked well with over 20k Zwift miles across them (the 2016 has more than 10k Zwift miles).
Hats Off to Wahoo. CEO addressing an issue through social media - Great job! PS. My 2017 kicker is still going brilliantly.. no complaints.
Thank you to you DC, and thank you to Wahoo for this kind of old fashioned customer service.
This guys eyebrows have a life of their own!
sharkdom I noticed his eyebrows in one of Ray or Lama’s Eurobike videos a couple years ago. I wonder if it’s a specific type of tick.
Driving me nuts
I think he's trying to hint to the other guy to shut up lol
He might have a tick.
ok.
Hey what a great video. Guess what, i'm one of the few that had TWO Wahoo Core's blow their speed sensors in a row. Each unit lasted about two weeks. Happy to talk with Wahoo tech if they want details on my situation. I"m on my third unit. I now have it plugged into a surge protected strip and after seeing this video, i think i will add a ground cable from the frame to ground just to be safe. I really don't want to have to strip it down and pack it up again. I love the unit otherwise. very smooth and responsive. Thanks again, Paul.
My first 2018 Kickr had to be sent back, had problems (grinding noise / humming noise). My replacement unit has been perfect. My Kickr CLIMB actually failed on an 8% climb in Zwift and my bike slammed to the floor when the belt inside of the unit failed. I am just thankful it didn't break my fork or headtube on my bike.
@John Trussell Thanks for reporting that problem (wahoo climb) I was trying to buy one, but after reading your comment STEP I better not buy anything
What would happen if his fork was broken or the frame ?? Does the Wahoo warranty cover those damages?
@@ciclismomaster6761 I would still highly recommend the CLIMB, it just made me very nervous after it happened and I did not use it for a few weeks. I also had my bike shop check my fork and steer tube after to make sure it didn't crack the carbon. Everything was fine, it was just very scary. Wahoo Support did not have any new Kickr CLIMBS to send me for warranty so they had to send me a used one from their office. It has been solid ever since. Would have been nice to get a new one out of the box though.
@@ciclismomaster6761 i highly doubt it. these are not worth the money, considering the failure rate.
@@ciclismomaster6761 I read on wahoo facebook someone bit his tongue and bled when his climbr belt broke.
@@biglampar556 cycling is a tough sport,
Thanks Ray, very useful and might help a lot of people. It would be really helpful if Wahoo or someone could do a detailed self-repair video. The instructions you receive say nothing about locktight. Also they say use pliers to pop the replacement key in vertically, but mine just slid in horizontally. Another thing they mention in the instructions and showed in that video was the flywheel removed. Mine appears to be stuck in place and does not slide out.
Also worth mentioning that when I did the self repair, the bolt and washer that hold the tension screw in place.... the washer was all bent out of shape.
Thankfully they are sending me out a replacement, which they say is a gold standard unit, which is supposed to be fully checked and parts replaced that need to be. I'm kinda on the fence with this as I have seen posts about supposed gold standard units being faulty also, but fingers crossed.
Its great that everyone is talking about this because it means we can all help each other, but I really do think more detailed repair videos are needed.
If there's one thing I like about Chip, it's his constant honesty.
Had the knocking issue with my Kickr18 after 3 months, and gotta say the support was excellent from Wahoo. They sent out a self-repair kit which was easy to install and fixed the problem. However, there was another noise from the flywheel that was quickly diagnosed a bearing issue. They immediately dispatched a new unit and picked up the old one on the same day. Less concerned now if I get a similar issue with that level of support.
Timely video, thank you Ray. My Kickr Core is presently stored before being returned to the store I bought it from last November. I had noise issues but also power resistance issues with fancy numbers and unresponsive unit during downhill and uphill courses. I tried Ant+ and Bluetooth, reset to factory settings for same random problems. I reinstalled my old reliable Computrainer which is noisy but its working flawlessly for the past 13 years. I'm willing to give another shot but not too confident.
Thanks Ray and Chip! Bought my Core through Clever Training and sent intermittent grinding noise issue to Wahoo. I am right in the middle of communicating with Wahoo customer service today actually on my first unit, hoping it doesn't occur in the 2nd unit. Good to hear they are testing them before they go out but perhaps it's a wear issue testing not long term enough? Power has been dropping out too but thought that was a Zwift issue, it does come back though so maybe it's not the unit.
If the power is coming in/out, that's more of a general connectivity issue (could be WiFi interference - the most common). With the ESD issue, it's black or white. Either it's alive or it's dead-dead for good (the chip gets fried).
For long-term testing, it's interesting. My unit is from September and has a fair bit of mileage on it, heck, even GPLAMA threw down some mileage on it. And I know he hasn't killed his own units yet either - and those have way more mileage than mine. There's definitely some factor that randomly triggers the noise to occur, and obviously once it starts, it doesn't stop. In my case, it was a rather tame sprint (about 700w) the day prior. Sigh, win some, lose some it seems.
Purchased a Kickr 4 - knocking sound became a huge issue, practically out of the box. Returned it to the LBS who were really good and gave me a replacement. Exactly the same problem. I told the store owner that 1 is random, 2 from the same batch is a clear manufacturing issue. Lemons. I will never buy them ever again. Oh and the second one has been sent away for ‘repairs’. I’m sticking to Neos.
Couldn't agree more. Anyone reading this wondering what one to buy - Tacx.
Just watched your video and all becomes clear. I bought a core late last year and after a few weeks it developed a few strange noises when on Zwift. I sent a video of the noise to Wahoo and they immediately sent a replacement out which has been perfect.
I cannot praise the level of after service enough,if all companies dealt with issues like this we’d all be a lot happier. Great video and after seeing what it took to do the fix, I could have done that myself quite easily, but thanks for a very informative video.
gareth hughes how many miles do you have on it?
Andrew McDonnell
Depends really, usually about 25-40 km rides,3 times a week,depends on work. I’ll try and increase the time on the Core soon because it really gives a great workout and is so stable when giving it full beans! Would definitely recommend it,great value for the price.
Thanks Ray! To Wahoo - next time you're recording a video, lock the focus on your camera; the camera's constant changing of focal lengths as it struggled to figure out what to focus on was maddening :). That aside, I'm happy to see Wahoo standing behind their product and being so transparent about the issues people have been having. I've been agonizing about buying a trainer for a few weeks now, but I'm going to head over to CleverTraining and pick up a Core now, with full confidence that in the unlikely event I encounter an issue, Wahoo will make it right. Cheers!
Soooo happy I went with a Neo - missing out on weeks of training over the winter waiting for a replacement unit(s) was not something that I was interested.
Same here. I had a KICKR17 that had problems that despite some part replacements never really went away. I can't be dealing with shipping boxes back and waiting around. Bought a Neo and so far so good. I still have the KICKR since it works sometimes in case the Neo fails.
A separate issue that many have experience is the strong vibration that travels through the bike when freewheeling. It doesn't seem to be addressed in the video and I was wondering what is the statement from Wahoo on that? I had to test multiple units from my local distributor before I found a unit that was acceptable. To be fair to Wahoo, the support have been great and the distributor was stellar in his service, bringing multiple units from the warehouse for me to test before I brought it back, to ensure that I am happy with the unit.
I had the same issue. Called up Wahoo support and they just sent me a new one. Replacement seems much better.
Not sure if you have the same problem as me but I get vibration in the crank when I pedal.
DC Rainmaker and Wahoo, as a customer who bought a Core, and loved it, and then just yesterday experienced the click of death, I really appreciate this. I am debating on trying to fix it myself and receiving the coupon or getting a new unit. For those who criticize Wahoo for this, I understand where you are coming from. I would point out the substantial differences in how Wahoo is handling this versus Tacx which has not addressed the issues they have had. Kudos. And for DCRainmaker, a great effort to share information and not become part of the marketing campaign for a company. Thank you.
Very impressed to see a CEO come publicly in TH-cam and respond responsibly great job now I like wahoo even more as all companies have problem but it is how they solve them that make them great. Thank you rainmaker for making this happen.
Would be great if the vibration issues that I experience myself and others report as well could adressed...
same issue. I had the vibration issue on my new arrival unit. As well as some belt rubbing noice
Ever get a solution for this? Just got a kickr core and vibration through the pedals at >300w is really disconcerting
I received my Kickr in early November. On my first ride the loud knocking noise arrived. Customer service was great and I opted for the new key to replace on my own. 750 miles later the knocking came back. This time Wahoo opted to send a “new” unit. Hoping for the best. I love the Kickr itself. Easy to move. Works great. Perfect for my small apartment. Stuff happens.
Kudos for the transparency Wahoo and double kudos to you Ray. Great video as usual
Totally awesome the CEO took time to give a technical explanation. I own quite a bit of wahoo products and this gives me confidence they really care about customer service.
woolfel they care so much that we are now in 2020 and new Kickr are still with the same issue lmao!
Yep, I had a kicker 2018 soon after launch and that lasted 2 weeks before it was making rumbling noises and vibrating really badly. Has a replacement and that lasted a week before it did exactly the same. Have to say, their support was excellent but this should have been fixed. It's a very nice machine when it works. Speaking as a mechanical design engineer I have to say that keyways have been well understood for decades so if you need to use loctite to secure them then you are fixing a manufacturing tolerance problem with adhesive - that's not the quality I would expect from a trainer in that price bracket. I couldn't risk a third faulty trainer at that price so I have changed it with a Tacx Neo 2 which so far is excellent, and I would say even quieter.
Really appreciated this video Dc, the interview was great and really boosted my confidence in Wahoo product integrity. Here bc my KickrCore stopped tracking watts and speed after I installed the most recent updates. Refreshing to see a CEO take time to explain and take complete ownership of the product.
Good to see the CEO explaining everything but it looks to me that sadly they did not test their product properly and the users were the beta tester of such an expensive device. Hope you guys fix all the issues and kudos to the CEO for explaining everything.
Totally agree with you. poor engineering design (that would seem to happen) to a poor explanation does not result in the problem of the thousands of people who have given thousands of dollars for their product to come with a manufacturing problem
How does Wahoo compensate for the disappointment, disappointment, lost time, money spent to search for and bring the product and then have a product with a problem?
The fact that the CEO has to give explaination should not be appreciated. It's their own interest to try and save their bussiness.
I think Wahoo should be extending the warranties on these units for another year!
Respect to Wahoo for doing this and speak about the errors and problems!
Thanks a lot Ray for taking the initiative to post this great video. Sadly my Core died after 10 rides (power/speed signal fail) just today. What a coincidence! Just sent in my service request to Wahoo so hope and trust there will be a good outcome either with them or the LBS. Wahoo's disclosures are much appreciated and insightful. Thanks again.
How was the service?
Comes across very sincere and humble. Its engineering a heavy use product and as long as they look after their customers, fair play.
Thanks to Wahoo for the explanation. My experience with their support has been great. Their people have have been helpful and patient with me to solve Bolt and Kickr issues. Nice job, Ray and Chip!
I recently had the knocking problem with my kickr18. I have to say the service offered by Wahoo was nothing short of stellar. They sent me a new unit with the “update” as well as organized free return shipping. Plus they told me to just keep using the first unit until the new unit arrives so I didn’t miss out on training. All I had to do was pick up a brand new unit from the post office and send the old one back
Too bad when the unit is not functional they don't get new units out sooner.
Just received my Core TOday. A bit tired from a 84mi ride, but will set it up tomorrow. Really cool to see the CEO giving his honest assessment and pledge of support to issues with these products. I feel a bit better about my purchase.
I put the stickers that fly off my CORE on the door to my paincave as palmares. So far I've got 2.
7
How is the core running? Are you worried about longevity?
@@mcd00ga Mine? Runs great! No problems! Just stickers flying off but like I said I've turned it into a game.
Awesome job Ray. Major Kudos to Wahoo's CEO to appear here and acknowledge the issues. I purchased the Kickr Core the day after ordering opened up for them (Sept 2018). Received it about 4 days later. About 1 month later mine started to make the noise. Their support team did a great job. I did the 'fix yourself' option and all is good now and I haven't had any more issues thus far (Jan 2019). I have had a really good experience with them thus far.
This is terrific! I've been on the fence about getting a Kickr or a KickrCore, but seeing this video and the Wahoo response has convinced me that this would not be a terrible decision. DC - congrats on another subscription! You're thoroughness and thoughtfulness are super-valuable! Amazing openness and frankness from Wahoo making them the kind of company to which I want to give my money,
I am in the prospect of acquiring a Core myself. But the CEO basically told us that it could happen to any unit because of the design. I was considering Wahoo for the Climb. Honestly after seeing this I will stick with my Rock and Roll.
Excellent! Great video. Had the noise issue last year; had one of the first Core´s that were around and after 2 weeks it became evident that it had a problem and the symptoms got bigger and bigger. Contacted Wahoo german support; very nice guys that handled the issue in an excellent fashion. They collected my Core and send me a new one. The whole process took about two weeks but this was ok for me since they tested the replacement before sending it out.
Generally i have great confidence in Wahoo, especially after this issue and after seeing this video. Such issues just happen on new items and the big thing here is how the company handles such problems, not if there are any problems.
To sum it up iam very, very happy with the Core, my first biketrainer and enjoy the hell out of it, in a slightly masochistic way like most of us do :-)
On my third KICKR . One lasted two weeks the second on lasted a week to the day . Due to health issues i was not able to ride for a period of time but based on my strava record the third unit lasted nine rides . The bike shop has been great and thank god i did not order this by mail because returning it would be a nightmare . They exchanges no questions asked . After the second unit i upgraded from the core to the KICKR . $360.00 more same result . The company sent me a new power unit a mat and a cadence sensor for my troubles but right now they are just taking up space .
It seems like Wahoo has a top notch customer service. For a while I was debating between purchasing Tacx Neo 2 and Kickr V5. Now I'll buy Kickr. Thanks for this great video.
I saw this video last week & emailed them referencing this video on friday 1/25 of last week and received a new unit today 1/29 .. a great company with great customer service
Just bought a Kickr 2018 last week. According to the serial # it’s a week 32 unit, which I thought would have either been recalled or all sold by now. Either way, no issues so far. In fact, I’ve nothing but great things to say about the indoor zwift experience compared to my old fluid trainer. Fingers crossed it won’t need the repair kit as I’m not pushing monster watts. Time will tell. Great vid DCR, and great to see a CEO have the minerals to go in front of camera admit there is a prob and offer a fix.
I have had two broken Kickr18s. The first one had the clicking/knocking noise after using it an hour or so. I bought it in October. The second one I got as a replacement in December and had a loud humming noise immediately out of the box. A couple of days ago I received a new unit and it seems to work great! Although I was unlucky with the first two units I am very happy with the service from the store I bought it and with Wahoo solving it quickly and being brave for explaining it in this video. Let's hope the new one keeps working :)
Is it still working without any problems?
Props to the CEO for coming on and explaining this. Also Wahoo’s customer service is fantastic. That being said one of my biggest pet peeves is when a company says it’s a small percentage of users affected but never gives a %. Like what is small to them, 1%? 10%? 30%? As a ceo knowing your going to talk about said problems, how do you not know the percentage. Apple is notorious for this and it’s just a bad habit of companies. If it truly is a small %, be transparent with your customers. Otherwise it looks like your hiding a bigger problem.
3%
Fair play to Wahoo and it is not just all talk either. I had a problem with my nearly 5 years old Kickr Core and they replaced it. It wasn’t in warranty or anything, and they were like “we’re sorry and we’ll replace it for you”. Absolutely amazing customer service 👌
I am on my third Kickr 18. I have about 400 miles on this unit with no issues. The customer support has been excellent. I am happy with the product and the service. Hopefully it will hold up and last as many miles as my original kickr(which my father is still using)!
tried working with Wahoo... 4 kickrs later I threw in the towel. All of them had issues with noise... But the customer service was STELLAR!
orijit dhar did you get a refund?
As someone whose replacement Kickr Core is arriving later this week, this was a fantastic video to see pop up! I lost power/speed on my third session, so it appears that I had the ESD issue. Now I'm honestly a little terrified of doing it again. I have vinyl floors, and always ran the Kickr on its mat. I usually only feel a static discharge when I pull off a sweater. And I didn't immediately run over to the unit and zap it. So, I'm hoping that it was just a fluke, and won't happen again thanks to the precautions they're implementing. As you noted: I've had nothing but sterling experiences with Wahoo Support.
Great support from wahoo! Have a kickr 18 and so far no issues. But really great to know it's fully supported and really the fix is super simple. Thanks again for the video!
Bought a new Core today 9-23-2019 from REI, worked AMAZING, for one hour, then stopped registering speed, cadence, power. Mine was grounded. Needless to say, its going back to REI tomorrow and I'm getting a different brand. Yes, I have a carpeted living room! Yes, I live in a dry climate here in Colorado.
Ron Kuykendall I live in Co as well and I was wondering about this. Your comment helps me in my decision to get a kickr or not. Did you get a another brand? If so, what did you get and how’s it going? Thanks!
Do you think adding a ground wire from the frame of the unit (bare metal) to the face plate screw of a standard outlet might solve the problem? I would not want the same thing happen to my trainer.
I too live in Colorado (Denver) and purchased my Core from REI. Mine lasted 4 days then I smelled a slight burning scent as I was attempting to warm up this afternoon
9:48 If Wahoo's response to dry climates causing breakdowns is "the environment is the problem...we'll replace it" what other option do I have but to return it for a full refund!?
WAY too many people in these comments are blindly praising this guy for nothing. How is this not a bigger story: 'Wahoo CEO admits their products likely to breakdown on 20% of U.S. population'
Just got my replacement Kickr today after the first developed the knocking noise. Unfortunately can’t test it out yet as they included the old power brick. In their correspondence with me they specifically said to only use the “new” power brick that would be included, even providing pictures to show the difference. Well, they instead sent me the old brick that they say not to use. Waiting for a response as to how to proceed. I really want to stick with Wahoo but I am growing ever more frustrated with them.
As an engineer in the industrial electronics industry I am curious how ESD problem wasn’t discovered during CE certification testing when that is part of the qualification tests?
ESD damage takes many form, one of the most common is no destructive damage to the silicon where the silicon is damaged but still functions. The immunity tests only look for catastrophic failure, not damage that only weakens the chip.
The explanation provided by the CEO is totally plausible. What is needed is a way to protect existing units. I wonder if Wahoo has considered providing an ESD grounded Matt and a simple instruction to step on the map before touching the trainer or bike?
@@victrolaman2007 The testing required for CE Mark cert should have raised the issue, which seems to be a lack of dissipation of the energy that can be delivered to the sensor board when the chassis receives an ESD. What is possible (and quite frequent) is that some changes were introduced down the line without re-testing; the reference to some power supplies being grounded while some where not is consistent with this hypothesis. So you pass the cert tests, then introduce a change which can cause the test to fail.
@@robertcourteau4320 You are correct, however, Wahoo would be in violation of the CE mark if they did not retest, or if they submitted claims that they tested and passed when they did not test. I have many years in the IC business and it is not uncommon for an IC to pass the zap testing by not showing a catastrophic failure. That does not mean it wasn't damaged, just that it did not fail to function after the test. I am willing to give Wahoo the benefit of the doubt that are in compliance with the CE mark (the risk to their business it too great to cheat on such a simple test). What I find more troublesome is that whatever silicon device is getting fried does not already have ESD protection structures internal which is standard practice today. That would be something that Wahoo needs to take up with the damaged part vendor......
Having over 30 years in the industrial electronics business I also understanding of ESD CE requirements and having gone through 3 Kickrs all having catastrophic failure from what he is indentifying from an ESD shock. And since as you have said this is an easy thing to overcome I do not think Wahoo fully understands ESD having sent 2 more units to the same environment knowing how the previous ones had failed.
@@victrolaman2007 not in electronics, but mechanical. Is it possible that they tested with a CE marked PSU with grounding, but then swapped to a CE marked PSU without grounding? in my case that would very likely be a very simple update of a report with no testing required.
Also is it possible that the certified PSU that was used during testing went through a revision and continues to be certified because the PSU company retested, but the change impacted the ESD protection of the system?
I had the original key problem with a 2017 Kickr. Wahoo swapped the complete unit for a 2018 model. Very impressed with their customer service - I'd have no concerns buying future Wahoo products.
Expecting my replacement Thursday. Had a great experience with support. Fingers crossed it's working properly. I was told by wahoo that they are personally testing all replacement units before they ship them out.
Kudos for Wahoo CEO for transparency and for you Ray on puting this video in place 👍. I have a Kickr Core and until now no problem, hopefully nothing will be from now on. By accident the rubber matte which I have it down to protect the floor from sweat it is ESD ... ☺️
Thanks for this video DC, very insightful. Though unfortunately, almost 3 years after this video was made, these issues persist straight off the factory floor. I purchased a Kickr Core yesterday (November 2021), and 10 minutes into the first ride, an awful knocking sound began. After researching my issue, I can see that problems with clicking, knocking and droning sounds in both Kickr and Kick Cores is still widespread from 2018 right up to the present day. This leads be to believe that Chip's comment in this video - "All new units have received a new screw/key and loctite, and none of those can ever make this noise" is either marketing spin or an outright lie. Have there been any further developments on this, or do you have a follow up video? Thanks once again.
Good effort ray and Kudos to Wahoo and Chip for the acknowledgement and response.
Nice post. I like the "real" story behind the noise problem. I got my from local REI store. First one, noise started after a few rides, since its under exchange period, I gone back to REI to get a replacement unit. The 2nd new one from REI the noise come back with only 30 mins of riding. I contact Wahoo Support and got a replacement unit. It has been many weeks. So far no problem. And I agree with you, their support is excellent.
Brilliant video, thanks very much for putting this together. I have a 2018 Kickr and was worried reading the forums etc. However the explanations made sense. Thank you to the Wahoo guys for taking the time to go through this.
Every company have issues how they deal with them is a true measure of the company.
I'm glad that he is ecstatic about the products coming out of the new factory...I've been riding my CORE for 1000 km and its making a odd noise from the belt (I think), associated with a vibration. I wish I had seen this before making my purchase.
Courageous but casual approach to what should be a product recall. BTW my Kickr 2018 developed a new noise in the flywheel, and when I opened it it turned out that the shrink tape around the copper windings of the stator had fallen off and were circulating inside the flywheel. Wahoo offered to replace the unit but seems like another generic quality issue coming their way.
great great great - we need more of this honesty from manufacturers
I’ve never dealt with a more responsive, engaging customer support team than the one at Wahoo. Every niche manufacturing company will have some issues, how you deal with those issue determines who grows. Wahoo will be very big.
Kudos to Wahoo, for doing videos like this with you. That makes me feel good about how seriously they take consumer issues, and it also makes me feel good about choosing the Wahoo Bolt over other options. I'm definitely going to weight Wahoo's offering more heavily when it comes time to buy a smart trainer.
Thanks for the informative explanation. Wahoo clearly has a passion for their brand and their customers... This is why I'm a Wahooligan for life.
Thanks for the video! Im deciding between the kickr and H3. 14:00 blew my mind, first time i see telepathic communication 😱
Oh NVM there is another guy 😅
Mine was defected from the box. My kicker core was made in 2020.... the bearing caused vibrations and all sorts of sounds. The company has no quality control procedure in place. There employees are very rude and product price does not reflect the value we get. And moreover, experts like the host are causing more harm by defending a merchant. I can’t believe it, a machine broke while you were reviewing it
same, i'm returning mine. did you return yours?
Leslie Alldridge I did return it and my retailer shipped a new one from a fresh batch. This one was even worse. I still did not return this one
@@mohamadjamil3164 omg wow, that sounds like an awful experience :(
Am not the first. Many left their feedback on their website indicating the same problem....
I think the issue is, good customer service should mean creating a well tested, high quality product with a marginal failure rate. But it's been redefined to mean it's good customer service if a manufacturer sells stuff that breaks but they replace it. And that has meant companies are taking advantage of that acceptance to use their customers as the testbed for newer designs. At best perhaps the design phase pans out and we eventually get a good product, but long term running a company like this has a high risk of failure (especially if your competitors undercut you on price and have fewer foobars - obviously built into wahoos pricing structure is covering all these returns they have to deal with - the kickr bike being an example because the pricing is ludicrous) e.g Stages developed a product people wanted but their company was in a US desert and it failed miserably if you didn't live in a desert (like most of us). And their response was generally after the fact attempts to improve the product seals and covers and otherwise basically just replacing products - but each of these products had an expensive Shimano part attached.
Eventually the wheels fell off and the company failed.
They had a good reputation for 'good customer service' but, unless your actual plan was "I don't really want a power meter, I want to spend 6 months emailing stages and sending power meters back and forth through the mail" then it wasn't actually good at all. For sure, there might be a worse experience where you buy a power meter, it breaks and they say "Meh, tough titties bro", but the only good experience with a product if you think about it is when you buy it, it works and it lasts you years and years - and you never have to contact the company, send anything back, post videos to forums about your noises or issues or do anything other than enjoying using the product.
As for people like DC rainmaker why would he care? For sure he'll make a thing about his honesty, but once you get the internet to pay for your hobby (and then some) then you pretty much lose your objectivity as much because your sense of value for money and quality disappears rather than because you sell out or anything. Put simply the value of a kickr core to most of us is higher than it ever will be to DC Rainmaker - who has roomfuls of training gear and if something breaks, whatever, send an email to wahoo and test the next one. He has no emotional attachment here to losing his money and getting a problem that you did if your trainer broke - and especially since he knows they are responsive to him. If you call or write customer services and are bit upset and they are rude back, well DC rainmaker never has that - because he doesn't care that the trainer broke and he knows his experience will be positive - and if it wasn't rather than meaning he loses something that means he can create another article or video which 150k people will watch.
For the end user who was only going to ever buy one trainer, especially a user who has less money to spend. If he wanted that trainer to be good value for money and cheap, if his experience was buying a kickr core and it broke, well that's a bigger deal to him that DC Rainmaker is ever going to experience now even if once upon a time he did. He has roomfuls of expensive trainers, smart bikes yadda yadda which even if he says "I don't keep them, I send them back and I buy my own" - well he didn't his viewers and readers bought them for him - but we can't all monitise our hobbies in that way so most of us are going to want Wahoo to design and test their products on someone else other than us.
Had a similar problem with my kicker snap. Sent them a video and they gave me instructions to repair it myself or offered to give me a new one. At least they are standing behind their products.
Thanks, Ray. My new KIckr Core had a power/speed failure within two weeks. Awaiting replacement now. Hearing all this, I really appreciate Wahoo’s attitude and desire to work with customers. However, if the second unit fails, I’ll be making a full return and heading to another brand. They know the problems, clearly, so if the new unit fails then they’re not actually taking care of customers by only sending out units that are fully resolved.
Great work gents - amazed to see a CEO stand up and speak openly about the issues / challenges. Goes a long way towards engendering a user's trust in the brand. I was a bit surprised to hear that the power etc is all taken from speed within the unit. I'd assumed a £1000 unit had an actual strain guage power meter inside it, or have I got that wrong ?
Older KICKR's used to, but they found better accuracy without it. No different than Tacx units for example.
I had the speed sensor fault. Replacement was reasonably quick and has been pretty reliable so far.
I'm waiting for my third core, wahoo has been great taking care if it. I have a core unit as well as my wife, they are both in the basement side by side on kickr mats. Both of my units got fried while riding, so no one was touching them to shock them. I've used my wife's unit while waiting for service to replace the fried units. I don't feel like the description of the ESD environmental issues really applied to my situation.
This is why I will continue to purchase Wahoo products! Transparency is amazing, this leaves me with 100% faith in Wahoo! Giant kudos to Chip.
9:48 I live in Denver CO, "a really dry area or whatever", so I can't reliably use a Kickr without it's circuit board repeatedly getting fried every time I get a replacement?!
Good to know, I'll return this busted hardware to REI first thing in the morning 👍🏽
I don’t believe him. I am on my third kickr18. My first one could not calibrate the power. The second replacement unit broke within a few rides. The key they sent didn’t really help. It was a week 44 model, which according to the CEO could never make this noise because they already fixed the issue. The third one is obviously a refurbished unit. It has the replacement parts but is far from quiet. It’s about as loud as the previous models. None of my kickrs have had the ESD issue. Between the customer support, Wahoo reps, forum posts, and now the CEO, nobody seems to be telling the same story. Either they don’t want to admit how bad their quality is, or they just do not know.
i agree with you
With all the issues I've seen, I think the issue was known, but it was a massive money grab. Sell truckloads and eat the QA/QC costs on the backend. Meanwhile, the customers are suffering massively. Shame on Kickr
@@robbonner exactly. these guys are lying through their teeth. the one guy didn't even want to be on camera. i will never buy one
@@jen3800 Ray (DCR) is a stand-up guy. He can be a little too "nice" or "blue sky" in this thinking but I think he is fundamentally honest.
Agreed. I went through five Kickr 18s. Two of which were finally quiet, but had very noticeable vibration issues. Wahoo denied it, refunded my money, and then promptly blocked me from the Wahoo Kickr Support Facebook group. I'm actively avoiding Wahoo products for the foreseeable future. Customer lost.
I own a Kicker first 11speed.. I rode it for a long time,.Then I had problem with it. And i have to say Wahoo help line was outstanding I shipped to them It was an older model but they fixed it and shipped back fixed and no cost.. It still rocks, with lots and lots of miles on it! .. Wahoo in my book is a stand up company..
Great job Ray and Wahoo. Have many Wahoo products including Kickr Core and an original kickr and believe if the boss can stand up like that and a service department to back it up then this is the company I’ll continue to buy from
I love their attitude to the client.
One of the nicest support videos I've come across.
Every company has issues with their products, its how you deal with them thats important and my experience with Wahoo has been first class...
Wow - Seeing this support from the CEO makes me way more inclined to buy WAHOO... Good job arranging this!
FANTASTIC Love my Kickr......Love WAHOOs handling of issues
Update : returned Kickr to the bike shop . They exchanged for new one . Love this product . Hopefully all issues will be resolved .
Thanks for this DC Just got my second kickr which is just clicking and clunking thought it had been sorted, I did look at the first one and could see that it had undersized key problem Bad engineering had this problems on engines etc Wahoo support was OK Which they should be with a product at £1000 " and so many." If the manufacture of a good product is bad it cost money and customers, lesson one This might of just kept my custom but only just . I loved the Kickr when I first had it but it has lost me nearly 2 months of fitness and I still have to sort this one.
Just a geeky thought: The lock-tite is being used to keep the retaining bolt from loosening. I wonder if a left handed thread would have avoided, or solve the noise issue?
I'm working with Wahoo right now. I have a Humming noise that is transferring a vibration throughout the bike, it comes and goes based on loads and grade changes in zwift. They say they are going to replace, they didn't didn't tell me there is a fix nor did they say what is causing it.
Same issue here. My replacement seems better.
It's great to see Wahoo being open about the issues. But no mention of any vibration issues, or droning noise with the Core?
I believe those issues are fixed by the same procedures (except without any tools/parts needed). I'll confirm, but I thought they were.
@@Dcrainmaker Thanks for the speedy reply and confirming the situation :) I think some of the droning/noise is related to belt tension. From what I've seen people are saying the vibration is due to the flywheel not being balanced very well? :(
It's the same fix as I had it with my core. Send Wahoo a help ticket and they'll send you the fix. Only took me 15mins to sort. Plus £100 voucher for their online shop. Winner winner chicken dinner 👍
@@rossblayney And if problem is still not solved then, am I stuck with a defective unit or can I still return it for replacement? Mine made noise the minute I used it and it was made in week 44. I prefer to be sure to have a good unit instead of saving 100$ on something that makes lots of vibration and noise.
I’m extremely skeptical. Went through 4 different Kickrs with significant vibration, and never received a functional unit even after I was assured units were checked and functional. Wahooligan Don booted me from the Kickr Facebook help group after I complained about their service. I don’t think they have all these issues resolved, and I wonder why they are shifting to damage control mode if this issue is as insignificant as they are saying.
laughing at myself. Watched this video and thought "oh sounds like they got it worked out." I can buy one now. After spending close to 10 hours troubleshooting and video watching and forum reading and more, still haven't been able to get it to work with multiple issues. Done with this brand out of principle as this thing is bunk on 2-3 fronts. bought brand new from LBS direct from Wahoo in GA/ Vietnam this week.
When I pay full price, I don't expect to be a Beta Tester for your company.
thats just the way it is now,shit is morphing so fast they cant control it ,my climb quit, warranty but if it quits again out of warranty ,no more wahoo
Very informative, thanks Ray. It would be great if you could get the same service from Tacx considering the issues they’ve had with the Flux and I believe even the Neo 2 has some issues. Hearing direct from the company at least gives purchasers some faith that the problems are being acknowledged and addressed.
While I would be frustrated if I had one of these units and I was having problems, people need to keep in mind the problems Tacx has had with trainers over the years. I had a very early virtual reality trainer (Tacx Fortius) when they were first released. I think I was one from the first shipment to the USA. I was very active on the Tacx forum and myself and a few others in the USA quickly discovered an issue with the motorbrake. When the unit was accelerating the rear wheel on a negative slope, you could pedal faster and increase your speed. However no matter how hard you pedaled the software would report nearly 0 watts. So unless the ride had no down hill sections, your average wattage for a ride was artificially low. This problem was only on the 120V units. The European units were fine. There were also several other quality issues with the product. After a year or more, Tacx finally came up with a solution which required an entirely new control unit. This did fix the problem, but we had to spend an extra $200-$300 USD to get this new control unit. They tried to sweeten the deal by throwing in updated software, some Real Life Video DVDs and a few other things. But still, many were angry at having to spend extra money on a problem that should have been fixed under warranty. So even though Wahoo are having some issues, at least they aren't asking the customer to spend more money to fix it.
After 3rd replacement Kickr I’m done. Ended up buying Neo 2
My Kickr Core just went down after putting in only 38 miles in my first 3 days out the box. How has your Neo2 held up for you?
@@abehaile2659 2nd year going strong. No issues
@@sylwesterziewiec that's awesome to hear because I JUST bought a neo 2T. Thanks for responding
I had the explained noise issue on my Kickr Core back in the beginning of November 2018, plus the Chevron stickers started flying off. I chose to get a new "tested" replacement unit, but when I finally got it, it had a different noise issue straight out of the box. The problem on this replacement unit was, that the plastic cover was rubbing against the drive belt wheel, generating a loud scraping noise. Needless to say I wasn't happy :-( I shipped the replacement unit back, and chose to fix my original unit instead, according to the repair instruction from Wahoo. I got a 100 Euro giftcard, and some new yellow Chevron stickers. Unfortunately the new stickers were no better, so even though I degreased the flywheel thoroughly before applying them, they started flying off too :-( I think the problem with the stickers is, that the paint finish of the Kickr Core flywheel has quite a rough texture to it, so even though the adhesive on the stickers is OK, it doesn't stick very well to the flywheel, especially when it heats up during the workout. I know this is a minor issue, but it doesn't look very nice without half of the Chevron stickers.
we didn't know what was wrong, but we sent out the units anyway, continue to send out defective products.
Curious where my issue is coming from having literally just bought it last week directly from Wahoo and had the same problem within 1 hour of riding. Mine was the 41st week of manufacturing according to the serial number. Wahoo is replacing it but clearly that was either an amazing coincidence or they hadn't fixed it and are still shipping broken units.
it's easy to blame a part and provide a replacement - wat could be harder to say would be that it's a design issue.
@@biglampar556 I think the opposite. If they admit its a quality issue, that calls into question the integrity of the entire product. If they say its a design issue, they can send a quick replacement and sweep it under the rug.
How can you tell from the serial # when it was manufactured? Looking to get one from my local bike shop and that is a concern.
Bought mine in December and has been good so far
Just received my third Kickr Core. On first sight i dont see any difference with the two earlier models. Free hub sound is now loud again which was much more silent on the second product. Also there's a small flywheel noise - again - which i now assumed should have been solved after more than a year (bought the first one in okt. 2018). So fingers crossed the upcoming weeks
I appreciate the CEO publicly acknowledging the issues associated with their product. I am however extremely frustrated as a result of killing two KICKR CORE's in 2 months. The first lasted 3 weeks, the second 24 hours. I will have spent as much time shipping KICKR's as I have riding them...
Awesome video. Chip's the man! Great products and innovation from Wahoo. Glad they have it fixed!
🤨 who do you work for?