Hello guys and welcome to a new video. In this video I am trying to fix a common issue occured on Echo units. Basically the unit is unresponsive but only the mute button works.
Thank you for your investigation. I’ve been searching to find out what was going on with my echo dot 👍🏼. I’m going to take mine to electrical recycling.
@@benassy69 used the +(more) icon bottom right, went into help&feedback, then used the chat with us option. The rep looked up my dot from the DSN. She said because I'm a valued customer that she would unlock it free of charge.😂
Yes. Final answer, after further investigation, is that it is software issue. If you have your purchase recept Amazon will change with a new one, otherwise it cannot be repaired.
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Thank you for your investigation. I’ve been searching to find out what was going on with my echo dot 👍🏼. I’m going to take mine to electrical recycling.
I have the same problem with my echo plus. But no solution Thank you
Hi, I had that problem and it was because it was using the wrong power supply. And I changed it to the one that came with. Now its working.
Tried several power supplies and also a bench power supply and it does the same
Alexa echo 3rd generation connect but off red light only works
Yes
Me also same problem
Got the same issue
Did you find any solution?
Unfortunately not :(
@@benassy69 If you call they do nothing, I had mine unblacklisted by using the Alexa app chat and they reactivated it..😊
How exactly did you do that in the Alexa app?
@@benassy69 used the +(more) icon bottom right, went into help&feedback, then used the chat with us option.
The rep looked up my dot from the DSN.
She said because I'm a valued customer that she would unlock it free of charge.😂
@@benassy69 I believe that as long as it isn't reported as stolen it can be reversed by an Amazon rep.
Lol😂
U got any anwser
Yes. Final answer, after further investigation, is that it is software issue. If you have your purchase recept Amazon will change with a new one, otherwise it cannot be repaired.
@@benassy69 Does it have to be under warranty? They offered me a 15% discount on a new unit.
@@benassy69how can we raise a return request
Help me
With what?