I’m seriously so glad that Eddy Burback finally drew some mainstream attention to the VDC and Ghost Kitchen controversy/rabbit hole, and now the general public and those in charge are stepping up and cracking down on Ghost Kitchens’ scummy and shady practices
What's crazy is we have a food hall here full of virtual restaurants that I pick up from for grubhub, uber, and doordash. Most customers don't even know that it's coming from a giant kitchen with 30 different "restaurants"
@@idelivermeats2952 yup. That’s pretty much the standard model for Ghost Kitchens nowadays. And they suffocate ACTUAL business that are trying to use Mobile Delivery apps to make extra money. Plus, as Eddy and MatPat proved here, there’s next to no regulation that can be done on these Ghost Kitchens, aside from the apps themselves labeling when a restaurant’s menu that you’re potentially viewing is a Ghost Kitchen or a genuine Brick and Mortar Restaurant, but that’s up to the apps to do so on their own discretion.
Bare minimum, there should be a "Ghost Kitchen" label of some kind on the website when you're ordering. People can still order if they want, but at least they're informed about where their money is going and the quality they may or may not get.
This is putting the work on us not the delivery site, but if the website/app you're ordering from has the "restaurant"'s address listed you can plug that into google without the business name and see what comes up. I agree we shouldn't need to, but at least that way we can know whether it's a real place or not. Especially if you go into street view and look around at nearby storefronts.
@@HumbleWooperi didn't know ahead of time but i noticed that it was coming from a known restaurant and $12/burger. It was so much but i went ahead bc I thought it was going to his charity so ok. But they were oily, barely warm, and just so plain even "all the way". Even the fries were not hot and meh. Never again.
It's probably on the legal page of the site somewhere. Humans stop reading warnings pretty fast. After about 2 warnings, the rest is noise, and while ghost kitchens are noteworthy, allergy warnings and calories have good reason to take that limited attention space.
@@caicat722 "Yeah, unfortunately I can't guarantee the quality of the Lunchly as a whole, only the Feastables. Hence, I'm never giving up control of Feastables."
Same. The ones I've had were fine, and ironically, most Ghost Kitchen foods come from nearby City Barbeque's or other chain restaurants But I don't doubt there's a *lot* of people who got horrible food, dangerous foods even
We ordered Beast Burger twice, each from a different location. The first one was amazing. It came to us hot and tasted great. The second order was atrocious. It was basically room temperature, the fries were soggy, and it just tasted bad. After that experience, we decided that if the quality is going to vary that wildly it was not worth rolling the dice, especially considering that Beast Burger isn't exactly cheap. This was well before Jimmy spoke out about the issues. I don't blame him for wanting to get out of the deal.
Honestly, I've ordered Beast Burger about a dozen times, and I have no complaints. I recognize that I must be lucky, since the tracker on Doordash suggests that my local Red Robin is the ghost kitchen.
I went about 10 times, 2 were at the physical, they were amazing, the other 8 were mixed, 1 was good, 7 were from bad to inedible, all from different places
What did he expect? Like Jesus. You’re asking other people to make your food and you’re expecting everyone to have standards. Sounds like he had low standards.
@@Jake_5693so did the customer have to be the one that suffer? And again, food industries have safety standard Take example at mcdonald Several years ago, some of their employees take photos kitchen condition And horrible Ofc immediately they shut that places down, for safety and health reason Strange
A few months ago, Mr. Beast Burgers were finally available in Mexico. I was excited to order, but when it finally arrived, it was barely edible. I was a firm believer that you could not mess up a burger.
You actually outlined every reason I refuse to patronize virtual restaurants. It has absolutely _NOTHING_ to do with the face of the brand, aka Mr. Beast and other company, but it has everything to do with the company puppeteers who are lazily pulling the strings of these kitchens.
He should start opening up physical locations through franchising like any other fast food restaurant. He can have more control over quality and consistency.
It kind of does if the face of the brand doesn't seem to have the slightest concept of what's happening. He's not a mascot, this is his ship. Whose responsibility would it be if not his?
Looking back at the theories I am seeing that mattpat and co never were fond of mr beast and his actions. But they were aware of how big he is and how fruitless it would of been to just call him out. Instead making their point across through these theories. Vague but understandable
I love theorist and co, but I genuinely think that Mr. Beast and MatPat got along pretty well. Like, MatPat showed up to some of his challenges, and Mr. Beast literally sent him a bike, when he was promoting Feastables the first time. But like, is it really your job to know if your coworker is doing his job well? You're not their boss, and even if you're their friend, you may not know who they are at work. Maybe friendships, cordial working relationships, or lack thereof, don't really matter as much as whether the actual content makes sense or not.
I worked in one of these ghost kitchen. We where fully capable of making great burgers, but all my co workers hated Mr beast for adding more to there already difficult job. Most if not all my co workers never made the food right or purposely made it wrong. I tried my best to make it right, but I wasn't always the one making the food. My work celebrated when we stopped the orders. My manager threw away everything we only used for beast burgers.
@@Vaeldarg I can agree, but it wasn’t the managers decision. It was the company. I have helped at multiple locations and still work for this company and all of them had beast burgers. Some places never got orders so they never knew how to do it properly, some knew how to make the food but didn’t try at all to make it good, and others did try to make the food correctly and as good as there other food. It really depended on witch location I was at and how busy they where. More busy ment less care, not busy ment no care. But I do agree that my coworkers should have tried there best, it’s still there job, but I would always get a response of “I work for [redacted] not mr beast.”
@@NekoJester Yeah I mentioned that in a reply to another comment, that the problem with these ghost kitchens is their reputation (and thus the incentive to display good inspection scores) is separate from the brand's name. If nobody knows the actual place that made the food, it isn't them whose reputation takes the hit.
As someone that currently is employed by a restaurant that produced for Mr beast burger's ghost kitchen, Can confirm. We as a restaurant did our best to be consistent, but we ran into supply issues with ingredients, that and some of the other stores (of our own company) were doing several things differently (something that we can't always help) It really sucks for Jimmy as a whole.
I have worked in a delivery startup that had plans to utilize ghost kitchens, and it is insane to me how the concept was misused in the US. In my country, the whole point was that a ghost kitchen was solely the kitchen of the restaurant you were ordering from, without the table space. You weren't ordering a burger from whatever place was available, you were ordering The Burger From That Restaurant, only cutting costs - the regular restaurant wouldn't be disturbed with delivery orders, and the revenue from those orders would theoretically help things in the regular restaurant.
Fun Fact! At my local MrBeast Burger they told us that we were the first people to pick it up in person because we ordered it through the MrBeast burger app instead of ubereats.
Sidenote: I think the cross-suit is pinning Jimmy as the fall guy for a larger problem. Ghost Kitchens have been under scrutiny a lot lately, and this seems like a chance for them to toss all their losses from that on Mr. Beast.
This is why you get a lawyer to read that contract to make sure your not hurt in the process and it benefits both . My aunt used to work with legal stuff like that and she reads everything I have questions about
The issue with getting a lawyer to read over the contract is that Ghost Kitchens were probably a very new form of business when Mr. Beast signed the contract, so they probably didn’t know what to look for in terms of contract pitfalls.
one thing you forgot to mention about the reviews to orders comparison is that not everyone leaves reviews. among 1 million orders, you're likely to only get 5% of those being reviews, up to 10-20% depending on the brand and how good/bad it is. so going off of that metric, if you had 10000 bad orders brought to your attention, it's more likely that 10% of all your orders are bad rather than the measily 1%, which if you take to the context that he's bringing attention to it, is quite a large amount over the expected margin.
I have friends who work in restaurants or even had restaurant. People very often leaves negative review when sth is bad (i would say almost always) and rarely good (like in your example) review.
it isn’t mrbeast’s fault. he just wanted to give us quality burgers, yet his partnership ruined it edit: i didn’t want to edit this, but i understand if you disagree i just feel bad for him lol
yep exactly, VDC is not holding up their end of the bargain. There is even a video of a lawyer analyzing the case and it’s pretty easy to understand for beginners
I am not a lawyer but my common sense tells me that: - Any contract related to food (or any other product) should include something about quality control requirements and what happens when they are not met. Signing a contract without it could be considered as a rookie mistake However, the lawyer(s) hired to go over the contract should have point it out (I am hoping even a rookie would not make a mistake to sign a contract with millions at stake without a lawyer or 10 going over it) - It is not mentioned in the video, but did VDC ‘try’ to investigate the complaints and stop working with some of those ghost kitchen with multiple violations? Do they inspect once in a while the kitchens they have contracts with? And most importantly, do they have a quality control requirement in the contracts they made the ghost kitchens sign with them?
This video opened my eyes. There's a restaurant that I order at sometimes, that I discovered is a ghost kitchen and shares the address with at least 6 other "restaurants". Definitely going to start researching my eateries before ordering from now on. Support your local businesses, fam.
As someone who works for a certain food delivery under their customer support, this chain really is problematic. The delivery people are only taking time to deliver their items because of the extremely long wait, regardless of location since it's in a ghost kitchen, and their customer service is atrocious with no one answering to provide an update majority of the time.
I gotta say it's crazy to me that someone as business savvy as Mr beast wouldn't review/oversee the contract with vdc and allow such glaring loop holes to exist, if we assume the contract was like the vdb contract
That’s what’s interesting Guy is allowed to pull someone huge in the cooking business can pull out then Jimmy really didn’t read the contract and is paying the cost for it
Or he’s not actually as business savvy as his fans think he is. Someone business savvy would thoroughly review a contract that licenses out his name and brand and ensure there’s an out in case of this exact scenario. He’s not as smart as his subs thinks he is and he go played. That’s it.
Working in an unsafe kitchen is the worst. I had to lie to customers about the smell that time my boss was too lazy to call a plumber and there was sewage under the counter we scooped pudding and iced cupcakes. So glad I left Magnolia Bakery
Been there, even drove off staff. But once the boss rotated out this gs got better. Seems that (at least for my company) the store manger gets a bonus for expenses. Less expenses, bigger bonus so he just, didn't report thing then got on you when stuff broke
In the last few years, 3 ghost kitchens and a dozens of new restaurants popped up and quickly disappeared. Was getting to the point where we wouldn't pick up from them because the cheap packaging would rarely make the trip and we'd deal with the customers. There is one that's doing pretty good and operating out of a culinary school. They run a pretty tight ship and give drivers soup or coco when it's cold, so good people all round.
It may very well be the culinary school one you've found is a form of teaching students, before the age of the internet we had mock restaurant days where folks would come to let us practice on them for the real world.
Yeah I’m sure Jimmy can afford some really good attorneys but I’m sure that company has a huge legal department. Let’s hope Jimmy hires better lawyers then that company has.
VDC needs to get held accountable. We can’t let them get away with this else other businesses will look for similar shortcuts to abuse and it will be the customers, us all, that suffers
Is this really VDC's fault though? If you tell someone you want to sell your food out of thousands of locations, how can you keep quality control in all of them, when you have no say over the kitchens themselves? It seem like a fundamental flaw of ghost kitchens, not a lack of oversight by the company.
@@Lilitha11 Yes, I will blame VDC 100% because I don't believe we should make excuses for VDC allowing the kitchen they are employing, to operate under no standards at all. Mr. Beast has a right to hold them accountable, then it's VDCs job to hold the kitchens accountable. This is some basic chain of command stuff. The public holds Mr. accountable for the food, so why shouldn't he hold the people under him accountable?
@@ZantariEXE If MrBeast says he wants to be in as many stores as possible, then the company does that, then of course quality isn't going be as good. You are saying VDC should of heavily restricted the stores it allowed to use MrBeast's name, but that might of gone against what MrBeast wanted. Would he have been happy if they launched his product in five stores across the country? Probably not.
I think while speaking out has gotten him into legal trouble, it will ultimately help Jimmy come out on top. He's actually taking some accountability and seems genuinely upset it's not working out. If course it could all be an act, but he's not saying, "I'm sorry, this is just a single experience, I'm working with a great company that rarely makes these mistakes, etc." He had a big following and is perceived as a good person, so he looks like the right one in this legal battle. I'm only tangentially aware of him, I've never watched his videos and I only saw Matpat's earlier video about him, and even then I'm under the impression that he's wholesome and is rich
He is not even rich as far as I know. He could be, but he keeps reinvesting everything into his projects and videos. You should watch the MrBeast opening video from Colin and Samir, he is such a genuine guy and all he cares about is making as many people as possible happy!
@@yordvandammeI mean he might not be rich at the moment, but if at any point he stopped spending on videos, his personal worth would quickly enter the hundreds of millions. The amount of views he gets months after the videos he posts plus the dubbed channels plus the other channels that don't cost him much to produce content (reacts), he is essentially rich. Just living a non rich lifestyle
@@Preebs33 true, but that doesn't matter. Even if he would stop making videos I'm sure he would keep giving all his money away. That's just the kind of person he is.
unfortunately just because you're morally right, doesn't mean you're always legally right. the fact is depending on the terms of the contract this could go either way, or set new precedent. depends on A: how the contract is worded B: if or if not this goes to a judge and jury, and C:discovery as to how much this actually cost each specific brand. Mr beast could also counter that the damage to his reputation was also monetarily significant. (potential for lost sponsorships.)
I find it interesting that Mr. Beast is still having amazing success on his TH-cam channel yet with his burger restaurant it seems to have the opposite effect.
Because On TH-cam, he owns the channel, he can ensure the quality, and do it how he wants Beast Burger, he's relying on another company to do it, and it doesn't seem like they are
cause he doesnt understand the industry. From what Jimmy wanted, his only control was to open 1 restaurant where he himself can dedicate his time. Clearly, a franchise wasnt for him. When's the last time you heard "quality" fast food? It's all about the profits for franchises and profits isnt what Jimmy is.
@@Canadian_Zac It's not just that he owns it, he takes a very active role in QA and many of the steps. He's acknowledged that this is starting to be a limiting factor and unhealthy for him (since he's micromanaging a lot). Great for us, but hope he stays healthy and takes good breaks where he can. I recall hearing about him training someone? Not sure as I am not a fan of his content, but I think his story as a person is interesting.
@@jeffhe1701from what I understand, the goal was to give food & bev workers some sort of steady income during the pandemic. It's not "franchise vs. singular store", so much as it's "helping those who need it", which, from what I understand, is what Mr. Beast does.
Contrary to what you believe, most of these ghost kitchens don’t actually have chefs. Most have cooks with basic, entry level training, most without culinary degrees. The type of cook you’ll find in hospitals, nursing homes and 1 star hotels. If you can boil water, you can work in a ghost kitchen.
When MrBeast Burger was available in my area, I had a good experience with it. My location operated out of a Red Robin, and I found that MrBeast Burger's menu held up to delivery better than Red Robin's own. It's unfortunate that experience wasn't consistent across the chain.
The moment Beast Burger dropped, I knew it was a ghost kitchen. You don't see youtubers with their own independent brands every day. Let alone a whole restaurant chain.
I tried it one time back in 2020, it was a terrible burger, never got it again. I think this is a larger problem, though. Delivery apps should have to disclose when a "restaurant" is actually a ghost kitchen and what real kitchen it's connected to.
You could just figure it out. See a name you don't recognize? Google it. We have this infinite reservoir of all recorded information for a reason. I order from Burger Den a lot. It's a virtual brand out of Denny's and it took me all of a minute to look that up.
I just worry that VDC will look at that as another example of publicly harming their image by being compared to a company that outright STOLE over $1mil and go after MatPat as well. Just to really be petty.
@@BrianWalker93 I wish them good luck if they want to try. As far as I'm aware, nobody in the theorist team is a stakeholder in the VDC brand. So unless they can prove slander in a court of law, they have nothing to stand on. If anything, the counter suit will be a nice source additional income for the company that owns the theorist brand. Not to mention that the support that will be thrown their way in response will be great pr for the brand.
Glad that even though some may say “oh he just doesn’t wanna ruin his relationship with jimmy” he has experienced it himself so he can truly say how much it sucks
Real talk. Why is Mr. Beast trying to get into the food industry? Like seriously? Dude makes kids TH-cam videos and decides to branch out into an industry he knows nothing about just using his name. With the expose he’s going through everything makes sense about how it’s all just about him and furthering his name.
@shanerisk1293 100%, and with everything that's come out now, it really puts this entire court case into a different perspective and really makes you see that everything that happened with the burger was actually his fault. Dude tried launching a burger for a quick cash grab and exposure making it seem like it was to "help restaurants during the pandemic" but in reality put all of the work on another company running ghost kitchens which was already a well known and recognized problem industry, and without even providing them everything needed to be successful. Then when it inevitably failed, he turns around and blames it on them.
The scariest thing about ghost kitchens is, some of the restaurants that were closed due to bad conditions, bad rating.. used ghost kitchens to make money..
I worked at denny's a couple years ago and we got our own virtual kitchen. It was a nightmare. We tried our best to say no, that we couldn't run two kitchens in one restaurant, let alone the _three_ that they wanted us to. They never forced that third one on us, but just that one virtual kitchen was a nightmare. We learned to know the difference between an in house, and online, and a virtual kitchen order _by the sound of the printer_ so we knew whether we cared. Because we did not care about online stuff nearly as much as in house, and we particularly _hated_ the virtual kitchen. We just outright shut it off on busy days, circumventing it by saying we were out of every ingredient. Genuinely saved lives- both employee lives and customer lives. The name of the virtual kitchen, in case anyone was wondering, was Burger Den. And we were particularly forbidden from having any association to Denny's on any of the packaging. I think the other one was called the "Meltdown" and was hot sandwiches.
VDC was obligated to make actual edible food and did not do so Even before Mr beast commented on some people’s complaints it was 1000’s of people complaining not a small amount like VDC said
Sadly there is a lot of legal wiggle room there. You can hold a restaurant (barely) liable for individual instances of harm as the customer being harmed, but with a contract at scale, problems also have to be at scale. 1000 bad experiences in 1 million service instances is 99.9% good, so he needs to show more like 100k than 1k. And if that is all it is, then they aren't really in the wrong. I am assuming it's provably in the 50k+ range or the lawyers involved would have advised Mr. Beast against it. But MatPat doesn't have access to that and may never get access to it when this gets settled out of court with the typical nondisclosure demands put into settlements.
@@Merennulliwell there’s also the fact that even though it’s 1%, it’s a very vocal 1% when almost no one leaves a review positive or negative that 1% is a big deal.
For the “the contract doesn’t mention quality” argument I believe it was law by mike that said that many contracts have implied things. For example, if you hire someone to paint your house it is implied it’s the color you want, it’s all one color, they don’t get paint all over the rest of your house. If you have a restaurant it’s very heavily implied that the food that comes out will be quality.
MatPat should make his own lore where all 4 channels (film, style, food and game) interact with each other and have a problem that is kind of like the shorts war or if they go against youtube or something like that and the fans have to try to find evidence, links and unlisted videos to try to solve his lore.
I am not saying that it needs to be an arg, i think anything where there is a problem that we have to solve that has to do with all 4 channels would be pretty good
Ghost kitchens seem to be dying out, at least in my area. I don't see as many on DoorDash these days. One that I actually liked ordering from (and was fairly consistent) disappeared a month or so ago. My guess is the real restaurants that supported them are deciding they're no longer worth the hassle, now that customers are largely back to their old eating habits.
Hopefully .. it was something they were really r pushing.. basically no more brick and mortar restaurants.. but like everything.. they predicted about how people would act has been complete opposite.. peopel like going to restaurants cause people LIKE going out. Ghost kitchens honestly sounds ike a. Nightmare distopia
I think your fav restaurant was seeing problems in consistency in places other than your own. Your location was consistently good food, but people ordering elsewhere were getting a vastly different product, good or bad, or just trash, making it a big enough problem for the brand to back out.
No. The only way to change a cake, would be to make it more processed and introducing more allergens such as soy, msg, aspartame, and other egregious unnecessary ingredients and that would make it completely unhealthy at that point.
@@IowaIsTheWorst you left a comment on a public forum. Now you’re upset someone responded. Don’t leave a comment if you don’t want anyone to respond. Keep your thoughts to yourself next time…and pull your skirt down while you’re at it.
They are losing money because now consumers know about ghost kitchens and choose not to order from them. If anything, there should be a class action lawsuit against them for fraud.
Ghost kitchens are a good idea, but there needs to be a quality standard in the contracts and occasional checks and balances to make sure things are upheld correctly. Maybe add something in the contract to not be allowed to set up 40 different restaurants in the same kitchen.
Is it ? They are counter suing because he made a bigger deal about it than otherwise, and very publicly attacked the company, if he attacked a company he was in a Contract with for something they are legally responsible for, I can see why that would be taken as deffimation. As he probably hurt thier sales with his comments . It’s not about honesty it’s about making comments implying something they are legally Not responsible for hurting their brand .
This kind of thing happens all the time, especially when one half of the partnership isn’t educated in the field they are working in. The way most businesses make franchise food consistent is very specific regulations for cooking equipment, recipes, temperature, storage, what products can be used, etc. Jimmy gave full control to a business that is not experienced in the franchise model, while also having no experience himself.
@@JasonB808well, he did admit that, but he also said he was genuinely giving out free money at the same time w/o regrets unlike a case in i think russia or smth where this "wholesome" guy gave a little girl an iphone which was supposedly in the iphone box for free, but after that he told her to give it back as the box was actually just a prop but the girl didn't want to give it back and the mother supported her (she was w/ her daughter probably to have some mother-daughter bonding time) but te\he guy ultimately snatched it away from the girl's hands (the whole thing was somehow caught on camera idk how). so yeah, mr beast IS doing this for the views, but not _just_ for the views.
Just want to remind people that Mr Beast READ that contract BEFORE he SIGNED it. He knew that his restaurant wasn’t going to be a fda approved restaurants!
After his newest lunchly announcement, I don’t think MrBeast was sorry or was young and naive for signing a deal with virtual dining. He is and was just a money hungry 1% who just wants to feed his young and impressionable audience the most unhealthiest, addicting slop.
I don't think he wants to feed anything but his wallet... Food is just the best kind of merch... The kind that has an expiration date before you gotta get more.
Great video. It brings up many reasons why the whole idea of ghost kitchens just feels gross to me. When the actual restaurant making things is several steps removed from the customer in every direction, so many things can go wrong.
Me: I hope he mentions the lawsuit. I feel like people think I'm making it up due to my lack of sources... MatPat: One video about a lawsuit coming up!
You aren't. Already thinking the same thing while I realize why a chinese restaurant with it's own delivery person, made much better food then some of the places that used a delivery service. Some of the food I ordered through Doordash were very different then when I went to the same places myself. I knew the guy from the chinese place worked for the restaurant, cause we ordered from them once a week, always the same person brought the food.
@@sdube001 Can't argue with you there. I really hope not but I smell a lawsuit against this channel with the following it has cause this video will cost these companies running ghost kitchen business
Hi, I worked in a kitchen a few times in my life Having a critical error is rare yes, but having zero errors is VERY rare, everyone has some minor thing because the amount of safety precautions are insane. A score of 1-3 is pretty much the expected MINIMUM at any food service (grocery or restaurant) For context, one critical issue counts as 6 points and can be as simple as a customer talking something from a fridge in a store and deciding they don't want it before putting it back. Which is why at places that are just restraints it doesn't really happen
This makes so much sense. I got a beast burger in LA with family a while ago. My parents couldn't discern the difference between the beast burger and an in-and-out. I wonder if they were basically the same
Rooting for MrBeast to win this lawsuit and put VDC in their place for their poor food quality and potential damage to MrBeast’s reputation. VDC did not hold up their end of the bargain.
I had an amazing BeastBurger, in England, it was prepared in the kitchen of a local restaurant that is part of a hotel. I literally walked into the hotel’s restaurant to collect the burger and fries, there were also tables free in that restaurant where I was welcome to eat the food I’d just collected. Very happy with that experience, would recommend. - I guess the thing is that there is as much variation in quality between kitchens cooking the food as there would be in the wider sector as a whole if food inspections didn’t regularly take place - good restaurants will do a good job, but bad ones will hide behind the relative anonymity of a ghost kitchen. Vetting of restaurants is key.
Comparing the percentage of orders from one restaurant that result in a complaint to the percentage of restaurants that receive a health code violation are such bizarrely different, completely unrelated figures to the point that I'm honestly shocked it made it into the episode.
@@mipmipmipmipmip-v5xI’d argue they did, I mean it’s not like MrBeast has that benefit of the doubt anymore as to if he’s a genuine and good businessman but this was 11 months ago so maybe maybe not?
MrBeast was smart in that he tried to cut costs and utilize ghost kitchens for his franchise. However, with this comes a very hands-off operation of the franchise. No real control over anything other than what is on the menu. Sure, you get hundreds of business locations overnight, but you accidentally employee shady men in moldy alleyways to cook your food. If MrBeast could open a couple of actual, dedicated MrBeast Burger joints, he could hire on managers and employe franchise owners that directly report to him (or people designated to keep MrBeast Burger running) to make sure that the quality of every restaurant is the same. And if the restaurants are successful, you open up more franchises. And knowing MrBeast, each new restaurant is another source of income where he will pay his employees well with benefits and use a lot of his cut in doing challenges and donating to trusted charities. McDonald’s, in the beginning, had an issue where their first franchises were completely different from the original. Once McDonald’s was doing tacos. To solve this issue and make every franchise uniform, they (you guessed it) used managers and franchise owners to enforce Da Rules
The reason some of these kitchens are "shady men in moldy alleyways", is readily apparent when recall how restaurants like to put their health inspection scores right at the front. When the scores are tied to the reputation of the restaurant, they're incentivized to make sure they get good scores. But with the ghost kitchens' inspection scores separated from whoever's name they're filling orders for, the reputational harm of low scores is on that brand instead of their own. Mr. Beast has a trend of playing things loose when it comes to the behind-the-scenes, as collaborations with others like Hacksmith and William Osman showed. He likely didn't spend any money on having an actual lawyer look over the contract for him, and treated VDC like one of his TH-cam buddies who would do their best for the sake of producing a successful video.
Hope people stop making food out of Shipping Containers too. I also hope that MrBeast is able to have this get settled in his favor. Thank you once again for helping us understand the world of food management and the business behind what we eat.
@@No_Life_AlexOh boo hoo, some guy made a dumb mistake. It's not worth wishing him to be bankrupt over this, especially since the worst is raw burgers. Not like the negative consequences are too substantial here, even if he signed a dumb contract. Remember, even professional chef Guy Fieri had trouble with VDC, so it's more on them for being a scummy and manipulative business
11:40 at one point 2-4 years ago, we had 8-12 VDC/B's. At least three of which were mentioned in the video. None of the concepts were similar to our actual menu. We hated being forced to take on the concepts by corporate. It cannibalized the quality and order times of our actual menu. Corporate cut best selling items from our actual menu to accommodate all the ghost kitchens. 3rd Party drivers were always rude about the order times. We weren't allowed to turn off orders. People that selected pickup always had their feral children in tow. Dine in parties with similar feral children would whine that they couldn't order it for dine in. It's not our job kid. I'm glad I now work at a restaurant that doesn't do ghost kitchens, but I miss doing in-house catering orders and in-house delivery.
I think the best option would be to have the kitchens have a kind of signature. They can have whatever amount of brands they want, but you’ll always know where your food was made. That way they could at least get an idea of where the bad ones was. Maybe it’s just a few kitchens either with bad management of hygiene or an overwhelming amount of brands
@@ZeroX7649 that’s where I thought it would make the kitchens responsible. Like, Mr beast and such work with VDC and VDC work with the kitchens. If someone complain they will know where it came from and the complaint will be sent to the specific kitchen
@@jonasholm-mw5bn How? VDC doesn't own, operate, or stock those kitchens. They're a virtual company. They contract only. The only argument you could make is that they have an obligation to ensure they operate within legal standards. But that doesn't fix any of the problems.
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Hi
Ok😢
I’m seriously so glad that Eddy Burback finally drew some mainstream attention to the VDC and Ghost Kitchen controversy/rabbit hole, and now the general public and those in charge are stepping up and cracking down on Ghost Kitchens’ scummy and shady practices
I agree, that was a great video he did on ghost kitchens.
Shout out Burbank!
What's crazy is we have a food hall here full of virtual restaurants that I pick up from for grubhub, uber, and doordash. Most customers don't even know that it's coming from a giant kitchen with 30 different "restaurants"
@@idelivermeats2952 yup. That’s pretty much the standard model for Ghost Kitchens nowadays. And they suffocate ACTUAL business that are trying to use Mobile Delivery apps to make extra money.
Plus, as Eddy and MatPat proved here, there’s next to no regulation that can be done on these Ghost Kitchens, aside from the apps themselves labeling when a restaurant’s menu that you’re potentially viewing is a Ghost Kitchen or a genuine Brick and Mortar Restaurant, but that’s up to the apps to do so on their own discretion.
I mean Food Theory made a video on them ages ago.
Bare minimum, there should be a "Ghost Kitchen" label of some kind on the website when you're ordering. People can still order if they want, but at least they're informed about where their money is going and the quality they may or may not get.
This is putting the work on us not the delivery site, but if the website/app you're ordering from has the "restaurant"'s address listed you can plug that into google without the business name and see what comes up.
I agree we shouldn't need to, but at least that way we can know whether it's a real place or not. Especially if you go into street view and look around at nearby storefronts.
@@HumbleWooperi didn't know ahead of time but i noticed that it was coming from a known restaurant and $12/burger. It was so much but i went ahead bc I thought it was going to his charity so ok. But they were oily, barely warm, and just so plain even "all the way". Even the fries were not hot and meh.
Never again.
It's probably on the legal page of the site somewhere.
Humans stop reading warnings pretty fast. After about 2 warnings, the rest is noise, and while ghost kitchens are noteworthy, allergy warnings and calories have good reason to take that limited attention space.
DoorDash does mark them on the store listings
consumer protection in murica? Don´t make me laugh :D Everything that doesn´t maximize profit is unthinkable in murica :D
Vid aged beautifully
Yeah it did
Just like the cheese in Lunchly
@@caicat722 the video don't got mold
@yet0another0account it's just hella ironic that Mr Beast kept apologizing for the poor quality of the burgers, but the food he's serving now is worse
@@caicat722 "Yeah, unfortunately I can't guarantee the quality of the Lunchly as a whole, only the Feastables. Hence, I'm never giving up control of Feastables."
This is why I have never ordered a beast burger. Knowing it's a ghost kitchen, I knew quality couldn't be guaranteed.
Yeah, my local ones were absolutely delicious, but had a couple of friends from less urban areas get less than stellar results.
Same. The ones I've had were fine, and ironically, most Ghost Kitchen foods come from nearby City Barbeque's or other chain restaurants
But I don't doubt there's a *lot* of people who got horrible food, dangerous foods even
Same I'm glad I didn't buy one
Mine was good but I understand the fear
Trust me it was gross
We ordered Beast Burger twice, each from a different location. The first one was amazing. It came to us hot and tasted great. The second order was atrocious. It was basically room temperature, the fries were soggy, and it just tasted bad. After that experience, we decided that if the quality is going to vary that wildly it was not worth rolling the dice, especially considering that Beast Burger isn't exactly cheap. This was well before Jimmy spoke out about the issues. I don't blame him for wanting to get out of the deal.
Honestly, I've ordered Beast Burger about a dozen times, and I have no complaints. I recognize that I must be lucky, since the tracker on Doordash suggests that my local Red Robin is the ghost kitchen.
I went about 10 times, 2 were at the physical, they were amazing, the other 8 were mixed, 1 was good, 7 were from bad to inedible, all from different places
What did he expect? Like Jesus.
You’re asking other people to make your food and you’re expecting everyone to have standards.
Sounds like he had low standards.
Isn't exactly what we did when we asked other people (China) to make things and expecting standards???@@Jake_5693
@@Jake_5693so did the customer have to be the one that suffer?
And again, food industries have safety standard
Take example at mcdonald
Several years ago, some of their employees take photos kitchen condition
And horrible
Ofc immediately they shut that places down, for safety and health reason
Strange
- Sips video rewatch
"Hmmm, this only gets better"
If i had a nickel every theory on mrbreast that aged like wine
What's the reference
@@beanburrito1002 wine aging nicely with time
Ngl... I don't see how this relates to him turning into a deucetuber.
A few months ago, Mr. Beast Burgers were finally available in Mexico. I was excited to order, but when it finally arrived, it was barely edible. I was a firm believer that you could not mess up a burger.
what did you expect? its mexico 💀💀💀
Actually most Mexican fast food is reported to taste better and be healthier than American fast food. Don’t be racist 💀
Dude everything's low quality in Mexico 💀💀💀💀💀💀
@@RoryHeart not racist its the truth 😭
@@Just_Some_GalThe United States the land of low quality, high fructose corn Sirup, unhealthy, fatty, of unknown origin food calls Mexico low quality
You actually outlined every reason I refuse to patronize virtual restaurants. It has absolutely _NOTHING_ to do with the face of the brand, aka Mr. Beast and other company, but it has everything to do with the company puppeteers who are lazily pulling the strings of these kitchens.
He should start opening up physical locations through franchising like any other fast food restaurant. He can have more control over quality and consistency.
It kind of does if the face of the brand doesn't seem to have the slightest concept of what's happening. He's not a mascot, this is his ship. Whose responsibility would it be if not his?
Looking back at the theories I am seeing that mattpat and co never were fond of mr beast and his actions. But they were aware of how big he is and how fruitless it would of been to just call him out. Instead making their point across through these theories. Vague but understandable
Clever really and totally agree with you
ahahaha
MrBeast can't claim defamation if they say it's "just a theory" after all
I love theorist and co, but I genuinely think that Mr. Beast and MatPat got along pretty well. Like, MatPat showed up to some of his challenges, and Mr. Beast literally sent him a bike, when he was promoting Feastables the first time.
But like, is it really your job to know if your coworker is doing his job well? You're not their boss, and even if you're their friend, you may not know who they are at work. Maybe friendships, cordial working relationships, or lack thereof, don't really matter as much as whether the actual content makes sense or not.
I worked in one of these ghost kitchen. We where fully capable of making great burgers, but all my co workers hated Mr beast for adding more to there already difficult job. Most if not all my co workers never made the food right or purposely made it wrong. I tried my best to make it right, but I wasn't always the one making the food. My work celebrated when we stopped the orders. My manager threw away everything we only used for beast burgers.
They hated that they had to cook more food?
They get paid by the hour not per burger
Pretty messed up to spite the customer for the manager's fault of taking on more work than they could chew.
@@Vaeldarg I can agree, but it wasn’t the managers decision. It was the company. I have helped at multiple locations and still work for this company and all of them had beast burgers. Some places never got orders so they never knew how to do it properly, some knew how to make the food but didn’t try at all to make it good, and others did try to make the food correctly and as good as there other food. It really depended on witch location I was at and how busy they where. More busy ment less care, not busy ment no care. But I do agree that my coworkers should have tried there best, it’s still there job, but I would always get a response of “I work for [redacted] not mr beast.”
@@NekoJester Yeah I mentioned that in a reply to another comment, that the problem with these ghost kitchens is their reputation (and thus the incentive to display good inspection scores) is separate from the brand's name. If nobody knows the actual place that made the food, it isn't them whose reputation takes the hit.
As someone that currently is employed by a restaurant that produced for Mr beast burger's ghost kitchen, Can confirm. We as a restaurant did our best to be consistent, but we ran into supply issues with ingredients, that and some of the other stores (of our own company) were doing several things differently (something that we can't always help) It really sucks for Jimmy as a whole.
I have worked in a delivery startup that had plans to utilize ghost kitchens, and it is insane to me how the concept was misused in the US. In my country, the whole point was that a ghost kitchen was solely the kitchen of the restaurant you were ordering from, without the table space. You weren't ordering a burger from whatever place was available, you were ordering The Burger From That Restaurant, only cutting costs - the regular restaurant wouldn't be disturbed with delivery orders, and the revenue from those orders would theoretically help things in the regular restaurant.
Last to leave the courtroom gets nine figures.
Good lord that aged GREAT lol
“Yo why are you giving my fans raw food?”
“We’re suing you for $100 Million”
🇺🇸
“Because you never signed for a well done food”
@@PutTheCookieDowncorporatism isn't just American. Nor was it invented by them. 😂
Only in America
@@3xeplodng_3agle_studios The point was more that they are suing Mr Beast that much because they know he has lots of money, and it’s outrageous
Fun Fact! At my local MrBeast Burger they told us that we were the first people to pick it up in person because we ordered it through the MrBeast burger app instead of ubereats.
Sidenote: I think the cross-suit is pinning Jimmy as the fall guy for a larger problem. Ghost Kitchens have been under scrutiny a lot lately, and this seems like a chance for them to toss all their losses from that on Mr. Beast.
"bad burgers battering his beastly beef brand" now THATS a tounge twister... I wonder how many takes it took for mat to get that right
Probably not lot, he was a theatre kid.
I dunno, I said it right the first time. Maybe you're just slow
That's not a tongue twister? Who are you people??
@@luthient2605fr
....
Alliteration
This is why you get a lawyer to read that contract to make sure your not hurt in the process and it benefits both . My aunt used to work with legal stuff like that and she reads everything I have questions about
You don't even need a lawyer if you know how to read contracts, and go over every little detail, while knowing the legal system.
@@davidrozier1126lawyers literally to school for that stuff, its better to take their help on such matters.
The issue with getting a lawyer to read over the contract is that Ghost Kitchens were probably a very new form of business when Mr. Beast signed the contract, so they probably didn’t know what to look for in terms of contract pitfalls.
@@davidrozier1126if you have time to do that, your not taking in very big contracts
He surely did
MatPatt might be watching all timeliness like Dr. Strange at this point. This aged like wine.
one thing you forgot to mention about the reviews to orders comparison is that not everyone leaves reviews. among 1 million orders, you're likely to only get 5% of those being reviews, up to 10-20% depending on the brand and how good/bad it is. so going off of that metric, if you had 10000 bad orders brought to your attention, it's more likely that 10% of all your orders are bad rather than the measily 1%, which if you take to the context that he's bringing attention to it, is quite a large amount over the expected margin.
That is a good point
I have friends who work in restaurants or even had restaurant. People very often leaves negative review when sth is bad (i would say almost always) and rarely good (like in your example) review.
@@Whietie I was going to say that, if I have a problem with a product, the chances of me leaving a review are much higher than if I don't
it isn’t mrbeast’s fault. he just wanted to give us quality burgers, yet his partnership ruined it
edit: i didn’t want to edit this, but i understand if you disagree i just feel bad for him lol
I see this translate bot everywhere
I agree 100%
yep exactly, VDC is not holding up their end of the bargain. There is even a video of a lawyer analyzing the case and it’s pretty easy to understand for beginners
True
its his fault to partner with it in the first place. hes just doing the lawsuit for a cash grab, extremely unlikely he will win
I am not a lawyer but my common sense tells me that:
- Any contract related to food (or any other product) should include something about quality control requirements and what happens when they are not met. Signing a contract without it could be considered as a rookie mistake
However, the lawyer(s) hired to go over the contract should have point it out (I am hoping even a rookie would not make a mistake to sign a contract with millions at stake without a lawyer or 10 going over it)
- It is not mentioned in the video, but did VDC ‘try’ to investigate the complaints and stop working with some of those ghost kitchen with multiple violations? Do they inspect once in a while the kitchens they have contracts with? And most importantly, do they have a quality control requirement in the contracts they made the ghost kitchens sign with them?
This video opened my eyes. There's a restaurant that I order at sometimes, that I discovered is a ghost kitchen and shares the address with at least 6 other "restaurants". Definitely going to start researching my eateries before ordering from now on. Support your local businesses, fam.
As someone who works for a certain food delivery under their customer support, this chain really is problematic. The delivery people are only taking time to deliver their items because of the extremely long wait, regardless of location since it's in a ghost kitchen, and their customer service is atrocious with no one answering to provide an update majority of the time.
0:50 Yikes....this aged poorly😅
I would argue that it aged like fine wine, sir.
Oh noooo! Why is it so ironic
I gotta say it's crazy to me that someone as business savvy as Mr beast wouldn't review/oversee the contract with vdc and allow such glaring loop holes to exist, if we assume the contract was like the vdb contract
And apparently didn't vet them. If Guy Fierri pulls out when he has multiple restaurants, it should give you pause.
That’s what’s interesting Guy is allowed to pull someone huge in the cooking business can pull out then Jimmy really didn’t read the contract and is paying the cost for it
He was younger and more ambitious. He made the mistake and has learned his lesson.
And he has almost no real knowledge about restraunt industry
Or he’s not actually as business savvy as his fans think he is. Someone business savvy would thoroughly review a contract that licenses out his name and brand and ensure there’s an out in case of this exact scenario. He’s not as smart as his subs thinks he is and he go played. That’s it.
Working in an unsafe kitchen is the worst. I had to lie to customers about the smell that time my boss was too lazy to call a plumber and there was sewage under the counter we scooped pudding and iced cupcakes. So glad I left Magnolia Bakery
Been there, even drove off staff. But once the boss rotated out this gs got better. Seems that (at least for my company) the store manger gets a bonus for expenses. Less expenses, bigger bonus so he just, didn't report thing then got on you when stuff broke
In the last few years, 3 ghost kitchens and a dozens of new restaurants popped up and quickly disappeared. Was getting to the point where we wouldn't pick up from them because the cheap packaging would rarely make the trip and we'd deal with the customers.
There is one that's doing pretty good and operating out of a culinary school. They run a pretty tight ship and give drivers soup or coco when it's cold, so good people all round.
It may very well be the culinary school one you've found is a form of teaching students, before the age of the internet we had mock restaurant days where folks would come to let us practice on them for the real world.
I hate when company's make poor quality food and try to blame one of the best people on this planet for making them look bad.
He’s not gonna give you a million dollars, bro.
Yeah I’m sure Jimmy can afford some really good attorneys but I’m sure that company has a huge legal department. Let’s hope Jimmy hires better lawyers then that company has.
Remember me if this blows up
@@TheBeer48 me too
I can see both sides of the argument
Always remember you can’t have food without a theory
Always remember you can’t have theory without a food
But hey thats just a theory a food theory
W
Theory on microwave pizza bagels quick, I'm hungry. 😛
A food theory
All the signs were there, we were too blind to see
Indeed
MisterBeastMadeUsTalkLikeThis
who is "we"?
@@ember9361 Me and the voices in the Mist
VDC needs to get held accountable. We can’t let them get away with this else other businesses will look for similar shortcuts to abuse and it will be the customers, us all, that suffers
Is this really VDC's fault though? If you tell someone you want to sell your food out of thousands of locations, how can you keep quality control in all of them, when you have no say over the kitchens themselves? It seem like a fundamental flaw of ghost kitchens, not a lack of oversight by the company.
@@Lilitha11while this is 100% true if in the contract they guaranteed quality, well there just done for
@@Notreskill It always comes down to the contract. Really everyone is just speculating right now, since no one has seen the contract yet.
@@Lilitha11 Yes, I will blame VDC 100% because I don't believe we should make excuses for VDC allowing the kitchen they are employing, to operate under no standards at all.
Mr. Beast has a right to hold them accountable, then it's VDCs job to hold the kitchens accountable. This is some basic chain of command stuff. The public holds Mr. accountable for the food, so why shouldn't he hold the people under him accountable?
@@ZantariEXE If MrBeast says he wants to be in as many stores as possible, then the company does that, then of course quality isn't going be as good. You are saying VDC should of heavily restricted the stores it allowed to use MrBeast's name, but that might of gone against what MrBeast wanted. Would he have been happy if they launched his product in five stores across the country? Probably not.
I think while speaking out has gotten him into legal trouble, it will ultimately help Jimmy come out on top. He's actually taking some accountability and seems genuinely upset it's not working out. If course it could all be an act, but he's not saying, "I'm sorry, this is just a single experience, I'm working with a great company that rarely makes these mistakes, etc." He had a big following and is perceived as a good person, so he looks like the right one in this legal battle. I'm only tangentially aware of him, I've never watched his videos and I only saw Matpat's earlier video about him, and even then I'm under the impression that he's wholesome and is rich
He is not even rich as far as I know. He could be, but he keeps reinvesting everything into his projects and videos. You should watch the MrBeast opening video from Colin and Samir, he is such a genuine guy and all he cares about is making as many people as possible happy!
@@yordvandammeI mean he might not be rich at the moment, but if at any point he stopped spending on videos, his personal worth would quickly enter the hundreds of millions. The amount of views he gets months after the videos he posts plus the dubbed channels plus the other channels that don't cost him much to produce content (reacts), he is essentially rich. Just living a non rich lifestyle
@@Preebs33 true, but that doesn't matter. Even if he would stop making videos I'm sure he would keep giving all his money away. That's just the kind of person he is.
Absolutely no way it could all be an act, he is far too nice and wholesome for that to be the case.
unfortunately just because you're morally right, doesn't mean you're always legally right. the fact is depending on the terms of the contract this could go either way, or set new precedent. depends on A: how the contract is worded B: if or if not this goes to a judge and jury, and C:discovery as to how much this actually cost each specific brand. Mr beast could also counter that the damage to his reputation was also monetarily significant. (potential for lost sponsorships.)
I guess this aged well…
I hope the best for jimmy and his team!
If they could prove the “dangerous” part of the food then speaking out should be excusable. SHOULD.
I hope it works out.
@DJILMarioBrosOfficial First of all, it won’t translate.🤣 Second of all, my heart is gonna keep beating regardless.🤣🤣🤣🤣🤣
@DJILMarioBrosOfficial
This is what it means
I am enrolling everyone who enrolls me.
After all the help Jimmy gave out and he couldn't help his own partner. And fixing ghost kitchens would work for Mr. Beast content 🤷♀
This didn’t age well
I find it interesting that Mr. Beast is still having amazing success on his TH-cam channel yet with his burger restaurant it seems to have the opposite effect.
Because he trusted a third party with it and they didn’t deliver
Because On TH-cam, he owns the channel, he can ensure the quality, and do it how he wants
Beast Burger, he's relying on another company to do it, and it doesn't seem like they are
cause he doesnt understand the industry. From what Jimmy wanted, his only control was to open 1 restaurant where he himself can dedicate his time. Clearly, a franchise wasnt for him. When's the last time you heard "quality" fast food? It's all about the profits for franchises and profits isnt what Jimmy is.
@@Canadian_Zac It's not just that he owns it, he takes a very active role in QA and many of the steps. He's acknowledged that this is starting to be a limiting factor and unhealthy for him (since he's micromanaging a lot). Great for us, but hope he stays healthy and takes good breaks where he can. I recall hearing about him training someone? Not sure as I am not a fan of his content, but I think his story as a person is interesting.
@@jeffhe1701from what I understand, the goal was to give food & bev workers some sort of steady income during the pandemic. It's not "franchise vs. singular store", so much as it's "helping those who need it", which, from what I understand, is what Mr. Beast does.
Contrary to what you believe, most of these ghost kitchens don’t actually have chefs. Most have cooks with basic, entry level training, most without culinary degrees. The type of cook you’ll find in hospitals, nursing homes and 1 star hotels. If you can boil water, you can work in a ghost kitchen.
"Last to leave the court room wins 100000$$ "
Killed me 😂😂😂😂😂😂
When MrBeast Burger was available in my area, I had a good experience with it. My location operated out of a Red Robin, and I found that MrBeast Burger's menu held up to delivery better than Red Robin's own. It's unfortunate that experience wasn't consistent across the chain.
I used to live in the states and I really miss Red Robin, they had such good food! I remember they were so nice and customised my food for me
I think most of them operate out of Red Robin.
The moment Beast Burger dropped, I knew it was a ghost kitchen. You don't see youtubers with their own independent brands every day. Let alone a whole restaurant chain.
I tried it one time back in 2020, it was a terrible burger, never got it again.
I think this is a larger problem, though. Delivery apps should have to disclose when a "restaurant" is actually a ghost kitchen and what real kitchen it's connected to.
Both. Both is good.
You could just figure it out. See a name you don't recognize? Google it. We have this infinite reservoir of all recorded information for a reason. I order from Burger Den a lot. It's a virtual brand out of Denny's and it took me all of a minute to look that up.
This is what happens when a scammer tries to run a "legit" business.
yep
0:50 this aged pretty well
Bringing in Defy as a way of exampling. Absolutely amazing, we now have Mat throwing shade
I just worry that VDC will look at that as another example of publicly harming their image by being compared to a company that outright STOLE over $1mil and go after MatPat as well. Just to really be petty.
@@BrianWalker93 I think VDC got their hands full with Mr. Beast first. Besides, MatPat and his team have more experience with this now. Unfortunately.
@@BrianWalker93 I wish them good luck if they want to try. As far as I'm aware, nobody in the theorist team is a stakeholder in the VDC brand. So unless they can prove slander in a court of law, they have nothing to stand on. If anything, the counter suit will be a nice source additional income for the company that owns the theorist brand. Not to mention that the support that will be thrown their way in response will be great pr for the brand.
Glad that even though some may say “oh he just doesn’t wanna ruin his relationship with jimmy” he has experienced it himself so he can truly say how much it sucks
Real talk. Why is Mr. Beast trying to get into the food industry? Like seriously? Dude makes kids TH-cam videos and decides to branch out into an industry he knows nothing about just using his name. With the expose he’s going through everything makes sense about how it’s all just about him and furthering his name.
This. Very well said 👏🏽👏🏽
@shanerisk1293 100%, and with everything that's come out now, it really puts this entire court case into a different perspective and really makes you see that everything that happened with the burger was actually his fault. Dude tried launching a burger for a quick cash grab and exposure making it seem like it was to "help restaurants during the pandemic" but in reality put all of the work on another company running ghost kitchens which was already a well known and recognized problem industry, and without even providing them everything needed to be successful. Then when it inevitably failed, he turns around and blames it on them.
and he's now onto making toys... blind box toys. His obession with hooking in children is insane.
The scariest thing about ghost kitchens is, some of the restaurants that were closed due to bad conditions, bad rating.. used ghost kitchens to make money..
I worked at denny's a couple years ago and we got our own virtual kitchen.
It was a nightmare.
We tried our best to say no, that we couldn't run two kitchens in one restaurant, let alone the _three_ that they wanted us to. They never forced that third one on us, but just that one virtual kitchen was a nightmare. We learned to know the difference between an in house, and online, and a virtual kitchen order _by the sound of the printer_ so we knew whether we cared. Because we did not care about online stuff nearly as much as in house, and we particularly _hated_ the virtual kitchen. We just outright shut it off on busy days, circumventing it by saying we were out of every ingredient. Genuinely saved lives- both employee lives and customer lives.
The name of the virtual kitchen, in case anyone was wondering, was Burger Den. And we were particularly forbidden from having any association to Denny's on any of the packaging. I think the other one was called the "Meltdown" and was hot sandwiches.
NOT everyone's favorite anything. The idea for Mr. Beast Burger was already being discussed BEFORE COVID and he just got lucky with the timing.
VDC was obligated to make actual edible food and did not do so
Even before Mr beast commented on some people’s complaints it was 1000’s of people complaining not a small amount like VDC said
Sadly there is a lot of legal wiggle room there. You can hold a restaurant (barely) liable for individual instances of harm as the customer being harmed, but with a contract at scale, problems also have to be at scale. 1000 bad experiences in 1 million service instances is 99.9% good, so he needs to show more like 100k than 1k.
And if that is all it is, then they aren't really in the wrong. I am assuming it's provably in the 50k+ range or the lawyers involved would have advised Mr. Beast against it. But MatPat doesn't have access to that and may never get access to it when this gets settled out of court with the typical nondisclosure demands put into settlements.
@@Merennulliwell there’s also the fact that even though it’s 1%, it’s a very vocal 1% when almost no one leaves a review positive or negative that 1% is a big deal.
@@ganymedehedgehog371 That 0.1% matters for reviews and reputation, not contract law.
I didn't even know what a ghost kitchen was two days ago. This is fascinating (and terrifying) stuff.
love that all the ppl with feelings that mr beast is 'secretly evil' are finally getting the evidence they need (its me, i never trusted that guy lol)
Did u see his thoughts on nerualink?
I think it's more like this all was just under the surface for so long but people just didn't see it till now.
For the “the contract doesn’t mention quality” argument I believe it was law by mike that said that many contracts have implied things. For example, if you hire someone to paint your house it is implied it’s the color you want, it’s all one color, they don’t get paint all over the rest of your house. If you have a restaurant it’s very heavily implied that the food that comes out will be quality.
I'd imagine that VDC could argue that food quality is subjective and try to focus on people that had good experiences with Beast Burger
The Prophecy...
the tomes foretold it
It finally cometh
greetings, fellow Internet sleuths!
So it was written...
ok but i would probably buy a shirt that said "thats just a slogan, a merch slogan" 13:53
MatPat should make his own lore where all 4 channels (film, style, food and game) interact with each other and have a problem that is kind of like the shorts war or if they go against youtube or something like that and the fans have to try to find evidence, links and unlisted videos to try to solve his lore.
Like an arg?
@@Googledebunkeryea, i feel like it would be fun for his fans, and it would probably get him more views and make him more famous
Ew
@@Sonicmeister1W
I am not saying that it needs to be an arg, i think anything where there is a problem that we have to solve that has to do with all 4 channels would be pretty good
Ghost kitchens seem to be dying out, at least in my area. I don't see as many on DoorDash these days. One that I actually liked ordering from (and was fairly consistent) disappeared a month or so ago. My guess is the real restaurants that supported them are deciding they're no longer worth the hassle, now that customers are largely back to their old eating habits.
Hopefully .. it was something they were really r pushing.. basically no more brick and mortar restaurants.. but like everything.. they predicted about how people would act has been complete opposite.. peopel like going to restaurants cause people LIKE going out.
Ghost kitchens honestly sounds ike a. Nightmare distopia
I think your fav restaurant was seeing problems in consistency in places other than your own. Your location was consistently good food, but people ordering elsewhere were getting a vastly different product, good or bad, or just trash, making it a big enough problem for the brand to back out.
@@YourFaulty You're probably right.
Food theory idea: could you make cake more healthy while still keeping it a good cake?
That's actually a good question I'm liking this
No. The only way to change a cake, would be to make it more processed and introducing more allergens such as soy, msg, aspartame, and other egregious unnecessary ingredients and that would make it completely unhealthy at that point.
@@ThisisFerrariKhan buddy this is from almost a year ago go home
@@IowaIsTheWorst you left a comment on a public forum. Now you’re upset someone responded. Don’t leave a comment if you don’t want anyone to respond. Keep your thoughts to yourself next time…and pull your skirt down while you’re at it.
@@ThisisFerrariKhan who said im upset? I just think that by now there are much cooler comments to be replying to.
13:52 Honestly, I would probably buy a shirt that says “That’s just a slogan” on it 😂
They are losing money because now consumers know about ghost kitchens and choose not to order from them. If anything, there should be a class action lawsuit against them for fraud.
14:35 MatPats pose faces for his merch are absolutely cunning
I knew Mat would make a video about this eventually.
Ghost kitchens are a good idea, but there needs to be a quality standard in the contracts and occasional checks and balances to make sure things are upheld correctly. Maybe add something in the contract to not be allowed to set up 40 different restaurants in the same kitchen.
This aged like fine wine
Imagine these videos being used in court that would be crazy
How could you sue someone for transparency? That’s insane.
Nda
Is it ? They are counter suing because he made a bigger deal about it than otherwise, and very publicly attacked the company, if he attacked a company he was in a Contract with for something they are legally responsible for, I can see why that would be taken as deffimation. As he probably hurt thier sales with his comments .
It’s not about honesty it’s about making comments implying something they are legally
Not responsible for hurting their brand .
6:55 "This is just me nerding out-"
Why do I feel like that sums up all the channels perfectly?
This kind of thing happens all the time, especially when one half of the partnership isn’t educated in the field they are working in.
The way most businesses make franchise food consistent is very specific regulations for cooking equipment, recipes, temperature, storage, what products can be used, etc.
Jimmy gave full control to a business that is not experienced in the franchise model, while also having no experience himself.
12:22 Aww, MatPat, you left out Eddy lying about 20 restaurants, then 30 out of the same restaurant, before admitting it was actually 44.
14:10 MatPats transition for marketing his merch was smooth as heck
i live in a small town but the closest example we have of these ghost kitchens is our local Dennys where 2 other "food places" work out of
I hope MrBeast wins. This has probably hurt his image so kuch, and a guy like him doesn't deserve that.
Oh yes he does. Dude is doing things for the views not the people.
@@JasonB808 Who cares? Certainly not the people for whom his money helps.
@@JasonB808well, he did admit that, but he also said he was genuinely giving out free money at the same time w/o regrets unlike a case in i think russia or smth where this "wholesome" guy gave a little girl an iphone which was supposedly in the iphone box for free, but after that he told her to give it back as the box was actually just a prop but the girl didn't want to give it back and the mother supported her (she was w/ her daughter probably to have some mother-daughter bonding time) but te\he guy ultimately snatched it away from the girl's hands (the whole thing was somehow caught on camera idk how).
so yeah, mr beast IS doing this for the views, but not _just_ for the views.
@@JasonB808Oh. You're one of those "people".
@@JasonB808 You must be those people hate him for cure blindness video . How about get out of basement and do something good once in your life
the courtroom joke did NOT age well considering what ava did.....
And beast himself
The fact you foreshadowed his scummyness is insane
My experience with beast burger was actually really good. If only that quality could be guaranteed for all the customers
TH-cam is only now recommending me this 💀
I tried to order a burger when they first started, but they canceled it because they were out of fries.
Matpats the only person that can turn anything into a theory
There was really no theory. This was just an excuse for matpat to talk about this issue and I'm not complaining. I'm glad he's speaking up for Jimmy
True I do feel bad for Jimmy
Just want to remind people that Mr Beast READ that contract BEFORE he SIGNED it.
He knew that his restaurant wasn’t going to be a fda approved restaurants!
Well this aged well
After his newest lunchly announcement, I don’t think MrBeast was sorry or was young and naive for signing a deal with virtual dining. He is and was just a money hungry 1% who just wants to feed his young and impressionable audience the most unhealthiest, addicting slop.
I don't think he wants to feed anything but his wallet... Food is just the best kind of merch... The kind that has an expiration date before you gotta get more.
I will give you props Mat. You did a smooth merch tie in with this video.
Great video. It brings up many reasons why the whole idea of ghost kitchens just feels gross to me. When the actual restaurant making things is several steps removed from the customer in every direction, so many things can go wrong.
5:09 NOT THE PINK SAUCE
Me: I hope he mentions the lawsuit. I feel like people think I'm making it up due to my lack of sources...
MatPat: One video about a lawsuit coming up!
This video makes me never ever want to order from a ghost kitchen and I'm probably not alone.
You aren't. Already thinking the same thing while I realize why a chinese restaurant with it's own delivery person, made much better food then some of the places that used a delivery service. Some of the food I ordered through Doordash were very different then when I went to the same places myself. I knew the guy from the chinese place worked for the restaurant, cause we ordered from them once a week, always the same person brought the food.
@@sdube001 Can't argue with you there. I really hope not but I smell a lawsuit against this channel with the following it has cause this video will cost these companies running ghost kitchen business
@@briandonegan8480 if they are smart they shouldn’t. If they did, its more like admitting their crime.
Every time I ordered from a Ghost Kitchen it was awful. I dropped them quickly and googled everywhere for an actual location
Hi, I worked in a kitchen a few times in my life
Having a critical error is rare yes, but having zero errors is VERY rare, everyone has some minor thing because the amount of safety precautions are insane. A score of 1-3 is pretty much the expected MINIMUM at any food service (grocery or restaurant)
For context, one critical issue counts as 6 points and can be as simple as a customer talking something from a fridge in a store and deciding they don't want it before putting it back. Which is why at places that are just restraints it doesn't really happen
This makes so much sense. I got a beast burger in LA with family a while ago. My parents couldn't discern the difference between the beast burger and an in-and-out. I wonder if they were basically the same
Rooting for MrBeast to win this lawsuit and put VDC in their place for their poor food quality and potential damage to MrBeast’s reputation. VDC did not hold up their end of the bargain.
I had an amazing BeastBurger, in England, it was prepared in the kitchen of a local restaurant that is part of a hotel. I literally walked into the hotel’s restaurant to collect the burger and fries, there were also tables free in that restaurant where I was welcome to eat the food I’d just collected. Very happy with that experience, would recommend. - I guess the thing is that there is as much variation in quality between kitchens cooking the food as there would be in the wider sector as a whole if food inspections didn’t regularly take place - good restaurants will do a good job, but bad ones will hide behind the relative anonymity of a ghost kitchen. Vetting of restaurants is key.
Hearing matpat pronounce guy fieris name (I’m assuming) correctly after I’ve only heard the American pronunciation tickles my brain
hearing "Buca di Beppo" tickles my brain
Comparing the percentage of orders from one restaurant that result in a complaint to the percentage of restaurants that receive a health code violation are such bizarrely different, completely unrelated figures to the point that I'm honestly shocked it made it into the episode.
Can we just talk about how smooth the transition to the merch segment was? 14:04
0:02 I've heard enough
Oh no you didn't
@@mipmipmipmipmip-v5xI’d argue they did, I mean it’s not like MrBeast has that benefit of the doubt anymore as to if he’s a genuine and good businessman but this was 11 months ago so maybe maybe not?
@@MaddyCoppolo there's always more!
MrBeast was smart in that he tried to cut costs and utilize ghost kitchens for his franchise. However, with this comes a very hands-off operation of the franchise. No real control over anything other than what is on the menu. Sure, you get hundreds of business locations overnight, but you accidentally employee shady men in moldy alleyways to cook your food.
If MrBeast could open a couple of actual, dedicated MrBeast Burger joints, he could hire on managers and employe franchise owners that directly report to him (or people designated to keep MrBeast Burger running) to make sure that the quality of every restaurant is the same. And if the restaurants are successful, you open up more franchises. And knowing MrBeast, each new restaurant is another source of income where he will pay his employees well with benefits and use a lot of his cut in doing challenges and donating to trusted charities.
McDonald’s, in the beginning, had an issue where their first franchises were completely different from the original. Once McDonald’s was doing tacos. To solve this issue and make every franchise uniform, they (you guessed it) used managers and franchise owners to enforce Da Rules
The reason some of these kitchens are "shady men in moldy alleyways", is readily apparent when recall how restaurants like to put their health inspection scores right at the front. When the scores are tied to the reputation of the restaurant, they're incentivized to make sure they get good scores. But with the ghost kitchens' inspection scores separated from whoever's name they're filling orders for, the reputational harm of low scores is on that brand instead of their own.
Mr. Beast has a trend of playing things loose when it comes to the behind-the-scenes, as collaborations with others like Hacksmith and William Osman showed. He likely didn't spend any money on having an actual lawyer look over the contract for him, and treated VDC like one of his TH-cam buddies who would do their best for the sake of producing a successful video.
Hope people stop making food out of Shipping Containers too. I also hope that MrBeast is able to have this get settled in his favor. Thank you once again for helping us understand the world of food management and the business behind what we eat.
this is definitley on jimmy's fault for not doing enough research. I hope he loses all his money. I also hope VDC goes bankrupt too.
@@No_Life_AlexOh boo hoo, some guy made a dumb mistake. It's not worth wishing him to be bankrupt over this, especially since the worst is raw burgers. Not like the negative consequences are too substantial here, even if he signed a dumb contract.
Remember, even professional chef Guy Fieri had trouble with VDC, so it's more on them for being a scummy and manipulative business
@@neigeshusband5327 if I lose a poker game I can't change the rules because I don't like the outcome
@@No_Life_Alexyou took the time to read the rules for poker? Or you sit there and have somebody teach you the rules and you believed him
@@No_Life_Alexthe amount of sadness and pettiness in this comment is crazy
Mr Merch. What did people expect? He's flogging "anti-diabetic" chocolate that's 43% sugar (26g in a 60g bar)
11:40 at one point 2-4 years ago, we had 8-12 VDC/B's. At least three of which were mentioned in the video. None of the concepts were similar to our actual menu. We hated being forced to take on the concepts by corporate. It cannibalized the quality and order times of our actual menu. Corporate cut best selling items from our actual menu to accommodate all the ghost kitchens.
3rd Party drivers were always rude about the order times. We weren't allowed to turn off orders. People that selected pickup always had their feral children in tow. Dine in parties with similar feral children would whine that they couldn't order it for dine in. It's not our job kid. I'm glad I now work at a restaurant that doesn't do ghost kitchens, but I miss doing in-house catering orders and in-house delivery.
Hey mat pat im wondering,How many calories does kirby gain from eating a waddledee?
Finally, someone is asking the real questions. Matpat get on this.
I think the best option would be to have the kitchens have a kind of signature. They can have whatever amount of brands they want, but you’ll always know where your food was made. That way they could at least get an idea of where the bad ones was. Maybe it’s just a few kitchens either with bad management of hygiene or an overwhelming amount of brands
Yeah but the thing is, VDC doesn't WANT to take that responsibility.
@@ZeroX7649 that’s where I thought it would make the kitchens responsible. Like, Mr beast and such work with VDC and VDC work with the kitchens. If someone complain they will know where it came from and the complaint will be sent to the specific kitchen
@@jonasholm-mw5bn They're essentially contractors. The kitchens are privately owned and have nothing to do with VDC and it's that way by design.
@@ZeroX7649 that still doesn’t mean the kitchens shouldn’t be held accountable
@@jonasholm-mw5bn How? VDC doesn't own, operate, or stock those kitchens. They're a virtual company. They contract only. The only argument you could make is that they have an obligation to ensure they operate within legal standards. But that doesn't fix any of the problems.