You are correct. Insta360 have posted "Currently, X4 does not support the "Insta360 File Repair". To better assist you, could you please provide the following information: 1. How exactly is the file damaged? What are your operating steps, shooting mode? 2. What is the model of your SD card? 3. Are there any abnormalities or error messages while recording video? 4. Can the video be viewed in the Insta360 app/Studio? Are there any error messages when importing it into the Insta360 app/Studio? If you urgently need the file to be repaired, we will forward it to our engineers to attempt a repair. Please note that due to the file repair tool not being fully compatible with X4, there is a possibility that the original file might get damaged during the repair process. Therefore, we recommend that you back up your files before providing them to us. Please send the above information and the post link to service@insta360.com, and we will follow up further with you."
Very helpful, thank you! Managed to recover 3 files thanks to you!
You're welcome 😁
Thank you sir.
Most welcome
Thanks Mate, it helped.
Glad it helped
i rename the file and now it doesn't work in 360 just regular 2.7k straight in the insta 360 app on desktop
any help i would appreciate
I don't think the File Repair software doesn't work with X4 files, because if you shoot 360 with X4, it only produces 1 video file instead of two.
You are correct. Insta360 have posted "Currently, X4 does not support the "Insta360 File Repair".
To better assist you, could you please provide the following information:
1. How exactly is the file damaged? What are your operating steps, shooting mode?
2. What is the model of your SD card?
3. Are there any abnormalities or error messages while recording video?
4. Can the video be viewed in the Insta360 app/Studio? Are there any error messages when importing it into the Insta360 app/Studio?
If you urgently need the file to be repaired, we will forward it to our engineers to attempt a repair. Please note that due to the file repair tool not being fully compatible with X4, there is a possibility that the original file might get damaged during the repair process. Therefore, we recommend that you back up your files before providing them to us.
Please send the above information and the post link to service@insta360.com, and we will follow up further with you."
I wasn't able to find the file repair app.
I didn't the first time.. I'll try to put it here 😉
@@TrainingthewrightwayUk Here where?