Huge Updates for Wyze Cam! Introducing Multi-Camera Timeline View and the New Cam Unlimited.
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- เผยแพร่เมื่อ 21 ก.ย. 2024
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Adding new stuff is wonderful but you need to fix your customer service first. I tried to get help several times but I have never received help. I was on hold for over an hour “OVER AN HOUR” then I was HUNG UP ON. I tried to get help again but no one would respond. I should have received a call back from your company but I was told the company does not call customers. Well I am telling you that is wrong, especially after being on hold for over an hour and then your company hangs up on me. I have purchased your products over and over and I fell customers deserve some respect when customer service is needed.
Hello there. We're so sorry to hear this! We'd be happy to look into this further. Could you please send us the 7-digit support request ticket number you received when you reached out to us?
If your on hold is it possible to even get a ticket number?@@wyze
Hi there. A support request ticket number is created when you give our team your info over the phone. You can contact them through support.wyze.com.
I have posted two replies and both have been deleted so here is the third reply , my ticket number is 3637415, then number is 3637415. Please follow through and do not delete this reply.
I just added my third ride reply and keeps getting deleted. This is now my fourth reply, my ticket number is 3637415. I am taking a screenshot to prove I replied.
Congratulations to the Wyze team, I have been a user for 4 years and I have bought more than 300 cameras to bring to Venezuela and the success is total. I asked them a long time ago if they wanted me to distribute their brand here but they never answered me. From Caracas I will always be supporting Wyze products, and I hope the successes continue!..... Greetings from Caracas
Now, all of these cameras have to have a subscription payment in dollars. 😱
Congrats Wyze. I've stuck with you through some frustrating moments because I believe in your team. Keep up the tough fight.
Congratulations! Thank you for staying true to your mission and not selling out. Looking forward to the future with Wyze.
I've had my wyze cams for a few years now and I like them. I do not like wyze support. If your wyze cam is working and a firmware upgrade causes it to not work anymore, wyzes attitude is too bad so sad, your camera is out of warranty. Even though it was working just fine before THEY BROKE IT.!! Terrible policy.
Congrats! We were with you from the start and we continue to increase our small business security with your help. Thanks Wyze!
as a Physical Security Professional who purchases hundreds of thousands of dollars worth of CCTV equipment every year (and no im not an integrator, I work directly for businesses), i just could not recommend Wyze in the business environment without several changes made. Please dont get me wrong, even considering the field i work in and the high end equipment i use at work, I do love Wyze! I have several for my home, where i'm unable to add ethernet cables through my home and needed a wifi solution. Wyze are priced great, good quality and their analytics are actually decent for the price. But unfortunately for a business, that's where the pros stop and cons start. Wyze could get there someday, but not there yet.
i'm always happy to consult or provide feedback if you want it wyze and want to get into the larger business space though :)
Congrats on your Q1 cash flow positive month though!
Wrong on so many levels. Wrong to make such a post without defining your concerns, and wrong to send out bad vibes without any reasoning. You're just worried about not being able to do business, not that a competitor is eating away at your possible overcharging people. So sad you have to take that route.
@@scottwilkins thank you for your feedback but a couple of responses here for you my friend.
Respectfully, it seems you don’t have an understanding on what an integrator does and what a physical security specialists role is. I am NOT an integrator and thus Wyze is not competition. I don’t sell products to companies. I work directly for companies and serve as their CCTV subject expert. I decide for a company what products they will use and manage their installation and maintenance. With this in mind, Wyze would be trying to appeal to me to purchase their equipment for the company I work for. Just want to clear that up as you made some unfair statements to me.
#2: I did not spell out my concerns here because my comment is not intended to bash on Wyze. Again if you had read the full context of my post, I very much like Wyze products and USE Wyze products. But in my professional opinion, i just don’t believe they are ready to be a business CCTV product yet.
I do intend on making my own video on those reasons. But I’m respectful enough to not bash them with those on their own video comments. Because my intent is not to dissuade people from using Wyze products in general. I love mine for their intended purpose.
We’re on the same team here. Team Wyze. Just Wyze isn’t ready for commercial security products. YET. But I look forward to when they are.
@@scottwilkins sr you are the one wrong. I love wyze and i have them, but ended up getting some selfhosted setup because i needed wired cameras that don't depend on internet to record all the time. Also POE versatily is unmatched, how the heck am i going to run a power cable line for a camera to then also connect via wifi were it doesn't reach :s
@@scottwilkins No need to be an apologist for Wyze + you’ve made a number of unsubstantiated and gratuitous assumptions regarding his comment. I’ve used Wyze products since the original camera, but there’s no reason to insist that they haven’t had some well documented growing pains. They’ve certainly come a long way and should be recognized for that. I’m definitely not a security specialist, but I’m pretty sure they, too, understand that it’s a competitive market with some big players, and they need to keep pushing if they’re to have long term success.
I've been with wyze for at least 4-5 years in a 4 camera plan.
I can't deny the price and quality of the cameras. I've told many people about these cameras right up until about 2024.
It's very disappointing that for the first model cameras you have cancel the playback ability that has been available for years, unless I have an SD card. It's worse that the three different times I tried to contact customer service to understand why this change happened(especially since I'm paying a 4 camera monthly premium that is still the same price despite the reduction in features). There was no response. And since no one ever responded I guess I'll leave my gripes here. Not a great way to treat your loyal customers. But congrats on being free
Hi husker, if you’re paying for any level of monthly subscription on a compatible camera, you should still be able to record videos without a microSD on it. TH-cam doesn’t make it easy to check back on comments once you leave them, but I definitely would recommend getting back in touch with our support so we can help figure out what’s going on.
Didn't they stop supporting the original model cameras due to an unpatchable security flaw? While unfortunate, you'd probably be better served replacing them.
@@wyze it is definitely a compatible camera it's one of your first cameras I want to say it's a V1 or V2 but I will try again to contact the customer service regarding this issue. What I have found though, is that the camera still gives me alerts but I can't play back any camera footage unless it is through notification. I will contact them
Thanks, Wyze, and congrats on your Q1 report! I hope I had something to do with that -- just signed on to Wyze for my home security 3-4 months ago. Very pleased, and looking forward to using the new features, and more as Wyze continues to strive for perfection.
You sure did! Thank you for your support!!
This is all good for wyze, but all I want is full control over the hardware I buy. Give us RTSP streams already!
Yeah I want to run this through home assistant via RTSP and I still can't
I'm not sure what rtsp is so bare with me. But my cameras stream through my Echo Show 15
@@codykline5879 Real-Time Streaming Protocol, It means I can use these feeds in other programs besides the Wyze app
same, but i dont see it happening. They want to push us to use their cloud service. I ran a docker station for RTSP to synology but it was flaky
@@BretEsque they should make the RTSP available to people paying to use their cloud services
This is so good! Ugh that's really nice not having to cycle through multiple cameras! And then finding the time the event happened on all nearby cameras
Congratulations Wyze! I've been there since Day 1 and will continue to watch the progress of this company! Please focus on security and you will not loose Security conscious patrons like me. Thank you!
Congratulations! I have a lot of Wyze products and feel they have made my home truly a safe and smart!
Multi-location is badly needed. We have a cabin with cameras. we have to mute notifications when we get to the cabin but that disables notification at our home. we'd also want to get professional monitoring on our cabin but we started our account at our home. we'd have to start over to move it.
Why don't you group your cameras into cabin cameras and home cameras, and then create a shortcut for each group, a shortcut called turn off notifications and of course turn on notifications.
I have cameras at my apartment and I have cameras at my mom's house 600 Mi away and that's what I do.
Congrats Wyze and the Team! Like many others customers, we have hung around taking in all the technological advancements and attempts to improve the business. I believe you are finally to that point of success, nicely done. Your video has given me total confidence to now move forward with taking the next step to invest in a total Wyze experience throughout my home and home business.
Congratulations Wyze 🎉 I've been with you since pre-ordering V1. What a ride its been. I'm very happy for your success.
Hello and Congrats, new Wyze subscriber and new Cam Unlimited user, replacing ALL my Nest cameras (total of 10) and doorbell with Wyze products, also adding 2 Wyze floodlight.
I've been wanting the multiview for sooo long. THIS IS GREAT!
Congratulations to the Wyze team!
Congrats team! I've been an early user of Wyze products, and we've seen the great, the good, the bad, and the downright "WTF" products. Love the improvements over the years to the camera line; seems like they get better with every generation. Looking forward to the next seven years!
Facilities manager at a hotel in Rochester, NY. I have been converting my property over to Wyze cams. Only problem is that some cams seem to loose connection from time to time. I did create a separate secure WiFi network that serves just the Wyze products.
congratulations, I had no doubt that you would accomplish this. I bought my first set of cameras in 220 and have been adding more, I never stopped believing in you. I heard the bad reviews in the beginning but never gave up. and you all will keep on making things better, I know it.
Congratulations Wyze. I love your products and will continue to support Wyze. Your business model is strong. But please never forget how you started.
Congratulations, I remember buying one of the first cams before they even started shipping. spending 20 bucks on this camera that I had no idea if it would even work and you guys have been amazin, and I have about seven cameras now all through the house. Along with multiple other products
Wyze: I would HIGHLY suggest the next improvement sprint y’all do is being able to SWITCH WIFI networks WITHOUT having to delete ALL cameras and RESETTING THEM! This is EXTREMELY frustrating especially when you have 8 of y’all cameras.
Side note: I ABSOLUTELY LOVE that y’all made this feature!!
Congrats to you WYZE!! I continue to be very happy with all your services that we use. I love (most) the updates. I repeatedly recommend WYZE to friends, family, and businesses. I am thrilled you made it through the pandemic and you continue to fight selling. I am excited to see these new changes in action! I have been able to use the WYZE cameras and the recordings to report thefts and damage do to where I work. These changes will likely be very helpful in the future. THANK YOU for your continued work in trying to keep this affordable for families and non-profits!
Congratulations for your next Step. Greetings from Panamá 🇵🇦 👏🏻 I am Reseller here around more 1000 wyze cameras.
Congratulations on achieving cash-flow positive! That's a huge milestone for such a great company! I'm sure a lot of sacrifices and tough work are a part of your story. I only became a customer this last December (2023) after a lot of research, and became instantly delighted with your product and services (including customer support!).
Keep up the great work, I wish the entire Wyze team all the best and success!
Love the new App - keep it coming. New features, new products. Love your products.
Congratulations Wyze. I have a few suggestions that might be possible with a few software upgrades/modifications. Have a camera became the focus of attention when a subject enters its detection zone for instance, on your multi-view (4 cameras simultaneous view) have that view takes center stage zooming the camera view so instead of showing 4 camera views the image becomes just one camera and that is the camera with the subject detected; when the person moves out of that camera view zone and enters another camera detection zone, have that camera becomes the center view instead. I understand that this can be an option only for home security as there is no need to keep different subjects in different cameras and can be use only for home security purposes.
My second suggestion is since you incorporating facial recognition, have the camera trigger some automation for instance, If you are approaching your house, have the camera recognize you and automatically unlock your door, etc. I know you can already do that with your phone but it can work for the times you forgot your phone or when you want this feature for say a friend that is coming to your house and you want him/her to be able to enter the house even when the house is locked.
Thanks so much for your suggestions! We'll make sure to pass this feedback along to our team. Our product team is always looking for ways to improve our current products and to know what our fans would like to see next.
Please feel free to add your voice to the conversation here: forums.wyze.com/c/wishlist/12. 🙂
We are early adopters; have two homes 12 cameras many of the other wyze products including two of the little cars. You have delivered with quality products at an incredible value. Well done.
CONGRATS!!! I love your products and want to say you definitely deserve recognition on your achievements!! Keep up the great innovations and products!! What an awesome company you’ve become in 7 short years!! CONGRATS!!!
Congratulations, WYZE team! I have been using WYZE cameras since the beginning. The products have been reliable, and the service kept improving. Keep up the fantastic work, keep innovating❤
We appreciate you Ray! We will keep at it! ❤
Congratulations! Good for you. Great products. Great service. You have a loyal customer right here. Wishing you all the success you deserve going forward!
Wyze is my favorite company and the only one I follow. Thanks for staying true
Congratulations! Love your product line. May pan came and bold lock possibly saved my dog because I was at work and pulled up my feed. She got into a whole bag of calming chews and I couldn't leave so I set up a guest code and had a friend check on her. Everything was fine but the cam system is a life saver.
As an early adopter and advocate, I'm really happy for the Wyze team! Well deserved!
Congrats Wyze Team, I've been a huge fan of your products since the V3 came out a few years ago and I've put many family and friends on to your products. I wish your company the most success in the future because you guys really are very innovative and put out easy-to use cost-effective great products! Your cameras are great and I really think that Wyze should think about coming up with products marketed specifically for the commercial market i.e. corporate offices and areas. Kudos and I wish you guys continued financial success so you guys can keep innovating in R & D!
I have bought 15-20 Wyze cameras for my families and happy to pay for Cam Unlimited to support you guys. Keep it up!!!
I'm happy for Wyze - and glad to be a customer. I have had some issues over the years, most have been resolved - they are not perfect but the bang you get for the buck is great. For me, Wyze is the best home camera system!
Great updates. Congrats on being cash positive. Lofty goal and you did it! FYI, Love all my cameras.
I have been with you guys from the beginning. I still use some of my version one cameras. I am proud to say I enjoy buying and using your products. If you go public and offer shares, make sure those of us that stuck with you in your pioneer dats get first offers to invest. Although I am an Apple head, I chose not to switch to Home Kit compatible security gear. I am a loyal WYZE customer and plan to stay until the end. Keep up the good work. If you offer tours of the company I would definitely visit. Let’s spread the word all over the world to “WYZE” UP.
"This industry is sooo ready for change" that is why we are introducing more subscription models to lock features behind. Long gone is the day of selling products as products, now we force you to pay to play, just like everyone else. Have fun! - Wyze
Way to go! Proud to be a Wyze user!
It was wise for me to stick with Wyze since Day 1. Congratulations on posting your first profit and here's to many more!
Great addition, but only if I stop getting "video fail to upload" when trying to see motion notification
Congratulations!!!
I love the new features. It will definitely help keep an eye on the business when away!! And yes it’s way affordable ❤🎉 so thank you WYZE TEAM!!! And congratulations again! ❤
All your cameras’ pictures are good. But the audio IS VERY BAD
The v4 camera has great audio highly recommend
We have heard feedback on this and made it a priority to improve in our most recent cameras! Please check out Wyze Cam v4, Wyze Cam Floodlight v2, and others for improved microphones and speakers. :)
Love your Products!
I can't wait for thw WebPage view!!
Hi, I like that you guys added the Multi Camera feature on the monitoring tab but it still needs improvements. for Full Screen View on landscape mode of multiple cameras. And I want to choose more than 4 Cameras because I will use this feature on my tablet to see the cameras at the same time
I have to say, I have been using this system almost since the company started. And even involved with the Beta to help ensure solutions can made made for problems if found as quickly as possible. I use these and my system is spread over 3 states and currently all working in order to this day. One touch on my phone and i am connected to multiple locations and securty for multiple private systems and. Businesses systems. And can even communicate with them. So for the people that have complaints. Maybe calling them and trouble shooting why you are having problems rather than complaining could get a better result and would help others avoid the same problems as you may have. No i am not sponsored by anybody nor paid to write this. I simply have been silently promoting a company I have watched grow from the beginning and want to support them when I see i can change the narrative of a negative statement that suggests no solutions. A shout out to the 3 that began it all, thanks for holding to your word since the begining. I am truly impressed as i know it had to be hard work!
Amazing 🔥🔥 & Congrats Wyze Team 👏👏👏👏
I love these products. The best camera monitoring system around. Great job and amazing stuff for the past 5 years I’ve had this system. Congrats to you guys on the milestone achievement of being cash flow positive!! Rooting for you guys to continue succeeding and beating out the best camera and home monitor systems in the industry.
This was a Big game changer 👍
Nice job!
Next, can we please add more features/functionality to shared cams? I've convinced so many family members to get cameras as well as the unlimited plans, but they are also all shared with me, leading to me getting hundreds of notifications for their events (when I just want to be notified of my personal camera events). I know this is highly requested, please bump it up the queue.
Thanks so much for your suggestion! We'll make sure to pass this feedback along to our team. Our product team is always looking for ways to improve our current products and to know what our fans would like to see next.
Please feel free to add your voice to the conversation here: forums.wyze.com/c/wishlist/12. 🙂
Wyze cams are stoning, the entire wyze systems are affordable, smart, and manageable simply by any inexperience person any where you have your phone available to monitor and control your systems, I and my friends and family love it 🥰👍👍👍👍👍👍👍👍
The latest wyze app looks good but it's really too slow each times to load, is anyway that problem can be solved? 🤔🤔
Are they WiFi jammer proof?
Keep innovating with the best technology you put in to it with a decent pricing.
Well my app hasn't changed and no update available....
Please make sure to update your App to the latest version to enjoy the new service and features. iOS: 2.50.6 Android: 2.50.5
Nice going Wyze on the Multi-camera timeline view! And a Big Congrats on the 1st quarter results!
Still seeing vehicles triggering as "person" detection (mostly at night though).
I appreciate the IFTTT integrations!
Congratulations on the new milestone! CF positive is a big deal. Not many startups ever reach that goal. Continue the great work.
congratulations
Why can't I get one of my Wyze Cam 3 cameras to connect? It use to work but for some reason it will not connect any longer.
Weakest link in any security system is the human element. Front desk lady gave out information that could assist a potential hacker.
what does it mean to the three subscription I have for my three cameras does it go down the drain or is it get I pay the difference from 70. of the 99 dollars
Cam Plus is sticking around for users with 1-3 cameras. If you’d like to upgrade to the new Cam Unlimited plan, we’ll help you upgrade at my.wyze.com.
Is there a way to increase the number of cameras on the multiview? Limit of 4 camera is not enough to monitor.
Noted. Thanks for the suggestion!
Right now you can only see 4 cameras at once, but you can swap them out to different cameras easily. We can make it possible to view more cameras in the future, we will wait to gather more feedback like this. The tradeoff is real estate of your screen, especially because most people use a small phone screen. So we need to balance small space and cameras big enough to be viewed.
@@wyze Would it make sense to have saved workspaces? Say in a situation I've got multiple cameras watching out front, and then multiple cameras out back, I can swipe from the front yard workspace to the backyard workspace. It would be an easier transition than having to edit my view, de-select cameras, select new cameras, and save.
WOW! I have been trying to mess with this for the last two weeks with Home Assistant and the ability to see all cameras or record. I am already paying for subscription. I was looking at ditching the 10 Wyze cams I had purchased and haven't setup yet but this makes things great. Thanks!
I want to buy a wyze cam, but I'm not able to because they only use 2.4 ghz. Most people have 5 ghz. Can you change this?
we love WYZE cameras, upgraded to cam unlimited last year and love it as well. I have a large property with 12 cameras, and feel much safer with them. Thanks WYZE for making an affordable product! Cheers, Orlando
Loved Wyze from day 1
Congrats! Any chance of us getting RTSP back so we can use these natively in Home Assistant? Thanks
🎉🎉congratulations Wyze team
Looks good.
any news on the user sharing and permissions feature? Trying to give my wife and son access to camera history without sharing out the whole account. Don't want any adjustments on settings, just want them to able to look at videos. This has been a feature request since 2017. I have the unlimited plan, many devices. Need this feature.
Not liking thenew app. My cams are all in the same place but now the pancams can't send video in real time of I adjust their positions. Most of the time the video freezes.
Thinking of dropping Cam Plus altogether since I have sd card recording anyway.
So can we replace the NVR that has Multi-Camera Live View, does not require internet and a has few weeks of storage?
That new update doesn't let me access my Wyze alarm. Can anyone tell me where I can access the settings of my security system?
Great update and congrats on being free :)
Maybe now you realize horizontal timeline is better than vertical in the V3 Pros?
I agree. I can search for a particular time stamp easier with the horizontal search than wait for zillions of vertical, useless thumbnails to load.
Wyze saved my life!!
Thank you, WYZE! 💚
I love my wyze cameras, I would like to be able o zoom in on a video and actually see their faces tho. Please do this for everyone.
Congrats 🎉
Congrats, WYZE team!
Can y'all add a baby monitor mode? Where I can listen in, but keep my screen off / use other apps?
Thanks so much for your suggestion! We'll make sure to pass this feedback along to our team. Our product team is always looking for ways to improve our current products and to know what our fans would like to see next.
Please feel free to add your voice to the conversation here: forums.wyze.com/c/wishlist/12. 🙂
I’ve used Wyze cams for years, and recently bought a V3. Now, since installing it, I can’t stream ANY of my cameras outside the home. Can’t find a fix anywhere.
Can you put the multi-view in full screen or is it always in the small picture mode with the timeline on the bottom?
Hi there! Thanks for reaching out. While we don’t offer that feature at this time, it’s a great idea! Our product team is always looking for ways to improve our current products and to know what our fans would like to see next.
Please feel free to add your voice to the conversation here: forums.wyze.com/c/wishlist/12. 🙂
Can we get more camera option for business like eight cameras
Now if I can only get my cameras to work when I'm NOT on the same wifi network! I.e. not at home!
congrats on the becoming cashflow positive...keep doing it
I have a lot of Wyze cams, V3, V3 pro, pan, OG and of them the audio and video is chopped. 2 min videos to records goes over 20 min. There isn't even option to pick which cameras do notification goes on and off. It's only all or no camera. I didn't buy Wyze cam anymore because those and more
So excited for all these new features!
Can the multi-view show recordings on SD or does it only show the "Events" I had an issue at my home today that was not picked up by any "event", so nothing is showing on my multiview for that time frame. Hoping I am missing something.
Hi there. You can only review cloud-recorded motion events and the live stream of your cameras when using the Multi-Viewing feature.
Wow !! I repeat Wow !!
hey wyze! does this also work with the security system? or just the cams
What would make it a no brainer to me, is if its works with apple home kit. Would like to have the best of both worlds. I love that HomeKit cameras appear on my Apple TV when motion is detectes and notifications enable
I have a lot of Wyze products. Am I ignorant or is there a way to re-order the devices I want to prioritize in my list?
Every time I add a new device, it's at the top of my list - I want to arrange my devices in my preference, but can't, unless I uninstall and reinstall them.
Please add a "long press" and "move" device priority feature - or something like that. PLEASE ! ! !
Hi there! You can do this by tapping the pencil icon in the top-right corner of the app and choosing Edit Devices. You should be able to edit the line-up of your devices here.
Question: I have the cam unlimited plan which is suppose to be $7.99 per month. However, after placing a new credit card onto my subscription plan, due to my card getting stolen, I am now getting charged $10.99 per month. How can I get this corrected?
Hello there. Our support team would gladly look into this further! You can contact them through support.wyze.com.