HUGE problems with the Portal’s new update (what were Sony thinking??)
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- เผยแพร่เมื่อ 5 ก.ค. 2024
- There are HUGE problems with the new Playstation Portal 3.0.0 update. We finally got a way to connect to public WiFi networks with the Portal. But after two days of testing it across a number of different public WiFi spots, I was left bitter and angry. You see, what’s meant to happen is that you connect your Portal to the public network, then it will give you a QR code to scan on your phone. You enter the network credentials on your phone and then your Portal will connect to the public WiFi.
However, the QR code will ONLY display on the Portal if you are connecting to a 2.4GHz network. Do you know how many public WiFi networks I found that only operated on the 2.4GHz network? That’s right. NONE! They all operate on dual band, which means the Portal gets to choose between 2.4 and 5GHz. The Portal, quite rightly, prefers to connect to the 5GHz option because it’s a faster network. You as a user have no control over that so when your Portal inevitably connects to the 5GHz frequency of the network, you don’t get the QR code which means the Portal can’t authenticate.
I'm not usually cynical but honestly, Sony MUST have known how utterly pointless and useless this 'solution' is. And yet they announced it like it was going to be a game changer out of the home. At the time of this video’s publication, you’ll only find articles stating how this update will improve connectivity to public WiFi, because those media outlets are only echoing Sony’s press release. The reality though is that it’s made no real world difference at all. All it’s done is convince customers that were unsure about buying one because of the lack of connectivity at hotels etc to purchase one. They’ll be bitterly disappointed, because this update does not do what it says on the tin.
Having said that, there are a couple of nice changes; the update to the touch screen to behave more like the dual sense controller is nice. And so too is the option to change the default battery symbol into an actual percentage. But I can’t get past the issues with public WiFi. Sony either did no testing at all outside of a controlled environment, or they just don’t care.
Timestamps:
0:00 - Introduction
0:41 - What's in the new update?
1:36 - Public WiFi test results
2:17 - What's wrong with the new update?
4:14 - Testing in a controlled environment
6:07 - Public WiFi networks won't even detect
6:52 - Partial success with public WiFi
8:42 - Public WiFi conclusion
9:10 - No stutter fix for the Portal
9:40 - New touch screen features
10:02 - New battery percentage feature (finally)
10:41 - Help me to get a response from Sony
#playstationportal #playstationportal #psportal #portal #update #playstation #playstation5 #thegamefatheruk - เกม
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Sorry to hear about your issues. But I’m 430 miles away from my home PS5 and my portal is working F’ing amazing. The new update has been incredible for me. To be fair, I do have excellent wifi in both places. So that could be a factor.
Oh yes, don't get me wrong. The capability to play remotely is superb on the Portal with good, stable connections at both ends. I play quite a lot remotely with very few problems at all.
But this update is all about public WiFi improvements. Improvements that don't really exist, at least in a real world setting.
@@TheGameFatherUK Ah, yes. Very good point.
You dont have the micro stuttering problem?
@@antonioawapara No, but I’m also playing at a house that has Wifi 6; and my home internet is 1000gb up and down wired with my PS5 hooked up by ethernet cable, so maybe that’s why?
The micro stutter is understood to be largely due to a mismatch between the refresh rate of the Portal's screen and the output of the PS5, which results in occasional skipped frames. Some people are more susceptible to seeing it than others and it's meant to be more noticeable in certain games than others too. I just can't seem to see it myself (which I'm thankful for to be honest).
The most surprising thing is that they STILL haven’t added Bluetooth sound support for anything outside their proprietary buds. That HAS to come eventually, right?
I really don't think that it will, for 2 reasons. The first is that it will really impact on the sale of their earbuds and headphones. But secondly because bluetooth is pretty awful if you don't have a receiving device that's compatible with low latency codecs.
You can try it for yourself by adding a 3.5mm bluetooth audio transmitter. The lag is very noticeable unless your headphones are compatible with the APTx bluetooth codec, which not many are.
Excelent information, nobody else has addressed this issues like you.
Thank you!
Excellent investigate journalism, I was going to take my portal on holiday with me once I seen this update but after this I think I will stick to taking my dualsense and using my phone remote play 👍🏻
Thank you! It's such a shame because this really would have been an excellent update if it wasn't for the issue with 5GHz. I'd do the same in your shoes. Although, if you have a modern Android phone like one of the Google Pixels, you can connect to a public WiFi connection on the phone and share the connection to the Portal. It's still not ideal, but it does work :)
For me as a parent it's pretty neat, I don't take I outside at all. I mostly use it from room to room while I'm taking care of my daughter, especially since her crib is in our room I can play in a different room without waking her.
Absolutely, I wish I had made it clearer in the video that I absolutely love the Portal. It's been one of the best purchases I've made in ages. I used it more or less every day at home and away from home and you're spot on; as a parent, it's amazing. But I really am disappointed in Sony with the update to public WiFi. They must have known it would be terrible in a real world setting, but they marketed the update like it was suddenly going to fix all that when it doesn't.
Exactly what I’m doing, it’s been a godsend for that. I put her to bed on my lap, and pop on the Portal while she settles, move her to her crib, and sit in the rocking chair playing until the next bottle. I have had some back and forth connection issues, but it stubbornly tries to connect to the AP downstairs instead of the one a room over, so it seems to have more to do with that.
My only question is. Are required to reauthenticate everytime, or does it save the Network like at home? 🤔
I think that will depend on the network you're connecting to and how long that network remembers devices that have previously connected to it. Your home network only has to remember a small number of MAC ID's so that's why it always works.
I just got mine a few weeks ago I notice it wasn't lagging as much before the update
I just brought one a couple days ago and I’m researching how to get the best out of my experience and this video helps a lot! I wasn’t able to use mine from friends/family households but my hotspot worked good enough.. so don’t know what to do from here.. like what’s our solution then?
Hey there. Getting the Portal to work on known networks away from home like at a friends house or via mobile data can be a little tricky but not usually impossible (usually). You'll need to check that your home internet connection isn't using something called CGNAT which more and more ISP's are now adapting (for good reasons, they aren't just being bastards). You can check that with them directly.
If your connection at home isn't using CGNAT, then it'll just be a matter of configuring your network to allow the connection to your PS5 from an external source. I actually made a guide on how to do this just before the Portal was released, it should help :)
th-cam.com/video/hdS84_8r16w/w-d-xo.html
All of this nonsense would be irrelevant if Sony would just install a browser app on the portal.
Someone said they sent a link to a friend in a message, tapped on the link and a browser popped up so they could watch TH-cam on it??
Yep. But they won't because they're worried about it being hacked. Which it already has been, without the need for one. It's so stupid, because the Portal has almost no processing power, memory or storage. Even if it was hacked, it'd be so restrictive. We need a browser, 100%.
@CandyChannel1966 - That's correct, but you're viewing the browser that's working on the PS5 console, rather than the Portal. So it won't work in the way you think it as the connection to the PS5 would already need to be established.
random question. im looking the buy the portal. but most of my games are physical. does that mean if i travel overseas, i only can play that one game of which is in the ps5?
It does indeed mean that I'm afraid. I also mostly play physical disc games, but have a few downloaded. Not ideal, but also wouldn't be surprised if Sony did direct streaming from the cloud to the Portal at some point in the future.
@@TheGameFatherUK yikes. i guess i shall hold off my purchase until later. thanks!
If the portal prefers 5Ghz connections over 2.4Ghz ones (even though this will prevent it from working when a landing/login page is not offered), but will accept 2.4Ghz over 5Ghz if the latter has a weaker signal, than you could move further away from the router/access point since 5Ghz has faster speeds in a narrower operational range, whilst the 2.4Ghz connection is the opposite, and trick the portal to "prefer" 2.4Ghz that way.
However, going to such lenghts is just insanity.
It is insanity but I did actually try that at Sainsbury's. Even then, I couldn't get it to reliably stay connected for long enough for the QR code to work etc before either the signal bottomed out or it jumped back to 5GHz :/
I was so excited about my portal but unless you're using it at home it's a bag of shit 😡
I got my portal on the day 3.0.0 came out so I don’t know if my issues are caused by the update…my ps5 is plugged directly to the router and I have great WiFi …even being one room over the picture quality will drop to like 480p then eventually lose connection
The Portal does need very stable WiFi in order to stream at 1080 without any lag. Network speed and stability are different things so it might seem as though the WiFi coverage is great in the other room but it might actually not be that stable. If you're interested, I do have a video guide just for home WiFi optimisation that might help:
th-cam.com/video/atbJenpS3Mc/w-d-xo.html
The problem is that the PS Portal has a sub-par decoder and horrible wifi sensitivity. None of these issues are present on phones or tablets. Could there possibly be something running in the background taking away speed?
The Portal needs good, stable WiFi in order to work well. But when it has that, it's pretty flawless (micro stutter aside). It'd almost certainly benefit from WiFi6 support but then again it's got very little in the way of processing power and memory. I can't imagine it's a background service taking away speed, but I would love to know why Sony restricted 5GHz from authenticating public WiFi connections.
Strange I’m getting errors when checking for system updates and trying to login to psn during initial setup and I’m on 3.0
Ordered mine 4 days ago specifically to keep in my locker at work and to game while on break. It wouldn't connect even after the update. Worked fine at home but I have no use for it there. Already returned it. This is entirely unnecessary and inexcusable.
Have to agree.
This is my biggest problem with this update. I've spoken to a few folk now that bought a Portal because of the supposed improvements in connecting to Public WiFi from this update. You're right. It is inexcusable. Either they didn't know it was going to be this bad. Or they did. Not sure which is worse :/
Just bought one today and might take it back after this lol
The public wifi 5 may just not be good enough for good performance
You need a better wifi where ever you are playing at. I use it at work also and play with no issues or lag
I have had my portal for a couple weeks now, it plays decently but I get some network stutter (not sure if that is what its called but its what im calling it) when the screen goes fuzzy and unplayable for a couple seconds, sometimes the low network icon shows in the upper right corner, but again its only for a couple seconds. I have also had issues where i am randomly disconected from my ps5 while in the middle of a game but quickly gets reconnected.
Yeah that's definitely a network performance issue. I've experienced it multiple times when I've been in spots away from home or using mobile data. The Portal doesn't actually demand very much in terms of speed as it's only streaming at 1080p. BUT, it does require a lot in the way of stability, which is why you're getting those odd seconds of poor performance.
There's a few things you can do to try and resolve that if it's bothering you. I made a home WiFi optimisation guide that might help. You can find it here: th-cam.com/video/atbJenpS3Mc/w-d-xo.html
Why not let the Portal connect to 5G or higher. It's not going to work without great wifi and that is a negative all around for me.
I'd love to know the reason too. They must have known that in reality this update to public WiFi would not actually work.
@@TheGameFatherUK They must think we are slow🙄
I bought the portal with the intention of gaming on the go since I work on the road. Just got my portal last week went on a road trip and won’t work on hotel WiFi time to return this $200 paper weight. I went back to Xbox cloud and runs flawlessly with basic hotel WiFi on my M1 Mac book pro paired to a series X controller. I gave it a chance Sony. I have no desire to use this at home as I have my PS5 paired to a 65 inch OLED TV
Can't say fairer than that really. Quite a few people have bought one over the last week or so on the back of this update only to have returned it after.
Why not just make a hotspot?
Would you happen to know why my portal cant connect to my playstation when im away from home even though im connected to public wifi my portal wont connect to my playstation outside of my home but it connects only when im home would you have any answers on why that is possible
Unfortunately there could be a few different reasons. The first things to check are the following:
Have you set a static IP on your console?
Have you enabled port forwarding on your router at home?
Does your home internet service provider use something called CGNAT?
If you're not sure on those things, I have a fairly in depth video covering the first 2. The CGNAT question you'll need to ask your internet provider as that is extremely difficult to get around. Link to the video: th-cam.com/video/hdS84_8r16w/w-d-xo.html
After the update I am no longer able to connect via hotspot on my phone whatever I am doing. I’ve completed opening ports from your other video and it worked fine before the update. Please help
As far as I'm aware, there was nothing in the update that should have had that kind of impact, especially as it was working previously. Will it connect from any alternative external sources such as a friend's home WiFi?
“To comply with regulations for various countries and regions, PS Portal might not support connections to certain public networks, such as 5GHz networks.” Sony.
Definitely a bit of artistic license with their use of the word 'might' in that sentence. It flat out will not work, at all on 5GHz.
I’ve been configuring public networks for the past 10+ years.
The 5gHz issues because of channeling sounds like a bug or flaw in the code and not a channel in multiple countries issues. That bug or issue is likely a transmit frequency issue due to them trying to squeeze performance out of the WiFi connection.
On a home network the portal typically using a password to 1 device so so transmit frequency isn’t an issue.
On a public network or any network with a portal page it has more steps. 2.4gHz is obviously slower with slower transmit rates due to this. On the 5gHz side it’s operates much faster. So when the portal sends a request to join and by the time it receives a response it’s already sent another request dropping/ignoring that response original request. It then eventually gets ignored or denied by the controller causing it to fail to connect.
The reason I don't believe it to be a bug is because they stipulated the restriction before the update was even released and referenced geographical reasons for it. It's definitely been done purposefully, but it leaves the Portal essentially crippled when it comes to public WiFi due to its lack of web browser.
My PS5 is on Wi-Fi and My Portal is working Amazing every night Although you have to go to settings and set it up correctly because I have to go to my HDMI settings and turn some things off and my display and resolution settings also at least for me it’s Ben working Amazing 💯🙌🏽
Yes, sorry if it wasn't clear in the video, but I was only testing the public WiFi aspect of the update. I'm a huge fan of the Portal in general and use it regularly, without issue, at home and away (via mobile data).
Man I really really hate my PlayStation Portal. For someone who travels on a weekly basis I can’t connect to the hotel wifi around the world on this monstrosity of a device.
Yeah, it's a ludicrous position to be in:
Sony: We've fixed public WiFi for you!.... But it'll only work in a VERY tiny number of real world scenarios. Sorry about that.
Just kidding, Sony would never apologise ;)
Not for nuttin but there are times my in home connection wont connect to my ps5...i have to restart it to be able to connect to my console...i think its jus a software issue tbh 11:27
I had a problem first with mine, when I get it. But not there is no wrong with it. I love it 😊
It's a great device, I love mine, I use it regularly without any issues at all. My testing is purely about the update to public WiFi which is absolutely terrible.
My to is working amazing sounds like you’re connecting is more problems I live in USA you sound like in London or Europe
Thank you for your detective work, I went to 3 Starbucks last weekend & OOPS SOMETHING WENT WRONG message at all 3 locations, I never got a QR CODE on the device at all 3 locations aswell,….glad I’m not the only one having these issues,….there’s a few more locations (non-Starbucks) I will check this week….great video & for now….I will continue to use my
Steam deck oled in public locations, but, I really like the portal & want this to work on public access badly….fingers crossed
Thanks! Let me know if you find any that work. It's been such a frustrating update. I hope they actually fix it soon, although I'd really like to understand what these regional/country regulations are that Sony reference.
@@TheGameFatherUK copy that, frustrating indeed....will let you know if I get it booted up at the restaurants & sports bars I will frequent next....
Here's the trick! .. Most phones... well, at least my Galaxy Z fold has the ability to use itself as a hotspot AND select what ghz I want to output. So if your phone can do the same, simply have your phone's hot spot to repeat the wifi signal in 2.4ghz in case you have poor phone data service in that area. It works quite well for me with occasional frame drops here and there.
Yup, I have done that a few times in the past with my Google Pixel with decent success. It works well, but it also shouldn't be necessary with the release of this update. But you're right, we will just have to stick to doing that or cloning MAC addresses until Sony fix it... if they do.
@TheGameFatherUK I don't understand how Sony did not see this! The next update to the Portal needs to be the ability to select the proper Ghz just like you can on the PS5. SMH
Wow i wasn't sure to get this or a meta Quest 2 or 3 i already have a psvr2 but i wasn't sure like i said between Portal or meta Quest 2 or 3.
The Portal is actually a fantastic device, really it is. I use mine regularly at home and away from home (via other known WiFi networks or on mobile data). If you're playing from home it's great, especially if you've got kids. But this update to the public WiFi is awful and really doesn't do anything to help those that wanted it.
@@TheGameFatherUK oh interesting it's just something I am unsure of buying not too sure how much I would use it.
I'm pretty much right next to everything and my picture has gotten worse since the update. Picture quality has def dropped.
I can't say that's been my experience playing locally, but it's definitely terrible on public WiFi.
I’m about to check myself
Let us know how you got on :)
Yea Sonny is str8 bullshit n they keep moving the goal post we need 5ghz df is wrong with them
I'm still trying to find out, if Sony ever reply I'll sticky a comment at the top :)
Mine is working even better since the update
There were some stability and performance fixes included in the update, so it's likely you've seen those improvements. This series of tests was solely on Public WiFi networks though, which has been a major disappointment.
Tbh this was a useless update from Sony anyways… the portal was never really supposed to be used away from home in a public setting… if your visiting family or a friend that has stable internet connection that is one thing… but the portals main purpose is a very specific user base… people that don’t want to commit booting up the ps5 in a office or basement, for people wanting to lay in bed, sit on the couch while kids are watching tv, people that prefer a dedicated device vs using your phone to remote play games, people that prefer a dual sense controller while playing ps5 rather than a backbone
I kind of agree with you, it is undoubtably better at home. But it is definitely meant to be used away from home and Sony have marketed it as such. It's built on fairly old tech that's been used that way for many years. But that tech, when used on a phone, PC, laptop, tablet or whatever, will work just fine connecting to a public network because they all have built in web browsers. This update is utterly pointless in that regard, just give us a browser or enable 5GHz networks for authenticating on a landing page 🙏
Looks like it needs another update to have the portal choose 2.4ghz. Big miss on songs part
Yeah, or just remove this silly restriction. Or even better, give us a web browser. Then we wouldn't even need to mess about with QR codes.
@TheGameFatherUK ye I wonder why they don't add a browser. Iv just got the portal waiting delivery. Hoping I don't regret it haha
I use mine pretty much daily and it's been mega. At home it's pretty much perfect and even away from home it's great as long as the network is stable. It's just this public WiFi update that's a problem. If you're not buying it just for that, you'll have a great time with it. Just make sure you're network is up to scratch :)
@TheGameFatherUK ye iv got really good fibre at home. Over 300mb. Iv got it to also play at work over the WiFi there that's nit public but does require you to sign in so this update made me finally buy one.
Also can play casual games when the tv isn't available
Give this man an award 🥇! This is public service to the costumers of Portal. This public Wi-Fi update is trash
Appreciate it! It's such a blatantly obvious problem that I can't imagine Sony didn't foresee it. But then why release it? The cynic in me says because it'll get headlines, boost sales etc. Both don't make a lot of sense to me 🤷
@@TheGameFatherUK I can’t understand the reason behind this decision… it doesn’t make any sense
Wth ir wrong with Sony, I had my psp back in 2008 and I connected to all wireless I wanted to quick and fast, they are going backwards…sad
I'd love a new version of the PSP, it was such a great handheld.
Im getting a ps portal and ps5pro fir gta6online2
GTA6 online will be a great game to play on the Portal. Just make sure you get your network configured well and tested before it comes out :)
Get a portable wifi router to connect through it.
I tether to my phone and it works great (as long as the signal is stable). This video is more about Sony saying they have add a feature that many have been waiting for, when in reality, they have not.
Well they didn't think much when they made this.
Nope. Inexcusable really, they either didn't know it was going to be this bad. Or they did. Not sure which is worse :/
Bruh connect your portal to your hotspot and keep it moving.
All tbis configuration stuff might be the reason why your PS portal is confused.
Just leave your phone on 2.4ghz and ps5 on automatic and you should be fine.
I think you may have missed the point of the video a bit there my friend. I was only testing the features of the update, which include 'improvements' to public WiFi. The portal continues to work just fine on mobile data, as it always has.
@@TheGameFatherUK So short story.
My house caught fire. I'm currently been living in a hotel suite for the pass 3 months and the only way I play any kind of ps game is to have my ps5 and portal connect through my hotspot.
Not the ideal way I would like it but it's ok until I run out of data lol
Ouch man, that's pretty rough! Hope you manage to get sorted soon, that all sounds very stressful! I did actually half record a video for exactly the kind of setup you're describing where there is no router involved, but never finished it.
Anyway, hope you get back on your feet soon 🤜
@@TheGameFatherUK appreciate it. We're fine and rebuilding 🤛💪💪💪💪
This sucks for now but they will spoon feed greatness. 😂
I really hope they change it, it's absolutely pointless at the minute as far as public WiFi is concerned.
This is all done on purpose imo ,and soon enough Sony will (fix the problem) but there’s nothing to fix really,and everyone will say yay Sony you are the best , in other words we are being played like a ten Bob fiddle
I'd have to agree that it's done on purpose, there's just no way they didn't know it was going to be utterly useless in a real world application. But I don't know why. Anyone that's bought one because of the public WiFi update will (and have) returned it. It feel like a massive own goal to me.
@@TheGameFatherUK still haven’t got one and to be honest I don’t want one ,but the design I love and imagine it’s very comfortable to play with but still that ain’t gonna sway me into buying one I’m afraid
Not at all works amazing for me
On public WiFi?
Why are ppl trying their hardest making this a full blown portable??? You consumers are the problem. The portal is primarily made for your house. Yes you can connect outside your home but it's not specifically made for that. It's ultimately made where your ps5 is located. You people are ridiculously weird smh.
Sorry, but I disagree. It's built on tech that's quite old now. Remote play has been working just fine on phones, laptops, PC's and tablets for many years both at home and away from home. The Portal is no different in that regard. It's just a device that uses networks to connect to your PS5, whether that's locally or via a WAN.
The problem with this update is that it doesn't actually do what Sony claims and that's bullshit in my eyes. I love the Portal, best thing I've bought in years. However, many people (especially folk that travel a lot) decided against buying one at release because of the lack of public WiFi support due to having no web browser. So when Sony announce that now it'll work those people have gone out and bought one, only to be disappointed (understandably so) when they realise it still doesn't work at all.
So the portal still trash GOT IT!
Junk
I mean, this guy is probably the type to complain that 1 onion ring fell into his fries at Burger King. Stop complaining!!
What the hell are you talking about? That’s the whole point of the update and that’s how they marketed the product. Are you 12 years old?
He has legit points, facts and tests to prove his point. Not sure where you are hearing complaining, it’s not like you paid 200 for the portal to work outside your house right?
I prefer McDonald's :) imagine either of them released some kind of new update to their burger, they marketed it as a big deal, highly anticipated by their customers. You try it only to find that actually, all the new ingredients are missing. That's 3.0.0 on the Portal.
It’s a trash update
Trash update for a subpar device. I enjoy using ps play on my amoled phone a lot more
Sony cant make anything right.