Fireside Chat Webinar With Max Ekman: The Secret to CX Success - Finnair’s In-Flight Experience

Being more than 100 years old, Finnair is one of the world’s oldest operating airlines. It is known for its iconic brand and top-tier services. As a leading airline in the Nordics, its Customer Experience (CX) Program is a benchmark of success.
At this webinar, we were joined by Max Ekman, Quality & CX Manager in Finnair, with a focus on in-flight experiences, to explore the key elements that make their CX program stand out. Welcome to join us to learn about the strategies and innovations behind Finnair’s CX success, and discover how they continue to set new standards in in-flight customer experience.
The webinar was hosted by CXforum (www.cxforum.io) and managed by Evely Kaasiku, CMO of Feedbackly.
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