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Feedbackly
Finland
เข้าร่วมเมื่อ 1 ส.ค. 2013
Feedbackly is an all in one multichannel customer feedback and analytics tool - Watch our videos and send us a message!
Fireside Chat Webinar With Max Ekman: The Secret to CX Success — Finnair’s In-Flight Experience
Being more than 100 years old, Finnair is one of the world’s oldest operating airlines. It is known for its iconic brand and top-tier services. As a leading airline in the Nordics, its Customer Experience (CX) Program is a benchmark of success.
At this webinar, we were joined by Max Ekman, Quality & CX Manager in Finnair, with a focus on in-flight experiences, to explore the key elements that make their CX program stand out. Welcome to join us to learn about the strategies and innovations behind Finnair’s CX success, and discover how they continue to set new standards in in-flight customer experience.
The webinar was hosted by CXforum (www.cxforum.io) and managed by Evely Kaasiku, CMO of Feedbackly.
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About Feedbackly:
Feedbackly is the only customer feedback platform solution that enables you to measure Emotional Value Index (EVI®). With Feedbackly, you can collect powerful insight into how your customers’ emotions impact revenue and churn throughout the entire customer journey.
Learn more: www.feedbackly.com
Contact us or book a demo: www.feedbackly.com/demo
At this webinar, we were joined by Max Ekman, Quality & CX Manager in Finnair, with a focus on in-flight experiences, to explore the key elements that make their CX program stand out. Welcome to join us to learn about the strategies and innovations behind Finnair’s CX success, and discover how they continue to set new standards in in-flight customer experience.
The webinar was hosted by CXforum (www.cxforum.io) and managed by Evely Kaasiku, CMO of Feedbackly.
--- --- ---
About Feedbackly:
Feedbackly is the only customer feedback platform solution that enables you to measure Emotional Value Index (EVI®). With Feedbackly, you can collect powerful insight into how your customers’ emotions impact revenue and churn throughout the entire customer journey.
Learn more: www.feedbackly.com
Contact us or book a demo: www.feedbackly.com/demo
มุมมอง: 70
วีดีโอ
Fireside Chat With Kekäle's CEO: How to Inspire Team Buy-in for the Right Emotional CX
มุมมอง 4814 วันที่ผ่านมา
We all know that 95% of purchasing decisions are driven by emotion. Is your brand evoking the right emotions? You have the power to influence your company’s emotional experience. In fact, every employee creates emotional experiences for your customers-whether you control it or not. Kekäle is one of Finland’s best-known retail chains, loved for its exceptional customer experience and strong comm...
Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX
มุมมอง 62หลายเดือนก่อน
Measuring customer emotional experiences is one of the most exciting trends in the CX industry. In response to requests from the CXforum community, our next webinar will discuss and show more examples of how customer emotional feedback can be applied in practice. And what better way to explore this than by learning from a leading retailer! At this webinar, we discussed with Harri Nieminen, Head...
Meet Feedbackly IQ: Next-Gen AI for Smarter Customer Feedback Analysis
มุมมอง 2532 หลายเดือนก่อน
We're excited to introduce Feedbackly IQ - a next-generation AI analysis and insights tool designed to help you get the most out of your CX data. Feedbackly IQ isn’t just another AI tool. It’s the "brain" that understands the full context of your customer feedback. It delivers more intelligent, actionable insights than typical AI analytics tools, allowing you to make data-driven decisions with ...
Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights
มุมมอง 1263 หลายเดือนก่อน
The latest Future CX Outlook research shows that the Net Promoter Score (NPS) remains the most used Customer Experience KPI. However, many CX professionals globally have stated that measuring only NPS is not enough. NPS is a powerful tool, but to truly capture the voice of the customer, we need to delve deeper into their emotions. On June 19 we discussed with Jaakko Männistö, globally awarded C...
Feedbackly 3.0 & Future - What's Cooking Under The Hood
มุมมอง 9011 หลายเดือนก่อน
Jaakko Männistö, CEO and founder of Feedbackly shares what's cooking under the hood. It's not only about updating design and bringing new features - we're on something big! Feedbackly is a front-runner in the new era of Customer Experience where Emotional Experience is brought into the heart of customer-centric thinking. Creating better customer experiences is possible only by improving data qu...
Free Webinar: Personalized Customer Experience - What, Why, How To Measure
มุมมอง 30ปีที่แล้ว
Everybody is saying that personalized customer experience (CX) is important and we need to do it, but only a few actually know if they are doing it right. Personalization is a hot topic. We have even hired artificial intelligence to do it for us. It is great, but it is now time to learn how to maximize the success - more conversions, more revenue, more loyal customers. We were looking at this q...
Virtuaalinen Takkakeskustelu Stockmannin Kanssa: Tunnekokemus - Mikä, Miten Ja Miksi? (Webinar)
มุมมอง 16ปีที่แล้ว
Tunnekokemuksen on todettu olevan käänteentekevä sitä mittaaville yrityksille. Asiakaskokemuksen ja markkinoinnin ammattilaiset ovat entistä kiinnostuneempia oppimaan, kuinka he voivat mitata ja hallita asiakkaiden tunteita. Tästä syystä kutsuivat CX Forum ja Feedbackly Sara Toivakaisen, Stockmannin Chief Customer Experience Officerin istumaan alas kanssamme ja keskustelemaan tarkemmin siitä mi...
Virtual Fireside Chat With Stockmann: Emotional Experience - What, How, Why (Webinar by Feedbackly)
มุมมอง 20ปีที่แล้ว
Emotional Experience is found to be a game-changer for businesses measuring it. CX and marketing professionals are interested more than ever before in learning about how they can measure and manage customers’ emotions. This is why CX Forum and Feedbackly invited Sara Toivakainen, Chief Customer Experience Officer at Stockmann, to sit down with us for a cozy fireside chat where we will discuss w...
Free Webinar: New Standard In CX - Measuring Customer Emotions
มุมมอง 47ปีที่แล้ว
The power of emotions can’t be denied. A study by Harvard shows that 95% of purchase decisions are emotional. Research by Motista shows that customers who feel emotionally connected to a brand have a 306% higher lifetime value. Understanding and measuring customer emotions has become essential for companies to stay ahead of the competition. It is a trend that has arrived to stay. To help our cu...
Webinar: 7 Steps On How To Build A Successful CX Program | Feedbackly
มุมมอง 141ปีที่แล้ว
We all understand that the customer needs to be at the center of any successful company’s strategy. But making it happen in practice is more complicated and nuanced in today’s world, especially with multiple players in an organization. Executing and building a successful CX program can be a hassle if you don’t know where to start. Well, don’t worry, we’ll present an easy 7 step formula on how t...
Webinar: Putting Your Customer Experience Data Into Action | Feedbackly
มุมมอง 56ปีที่แล้ว
Webinar: Putting Your Customer Experience Data Into Action - A Step-By-Step Recipe For Success Measuring customer experience is more popular than ever and, if you’re reading this, you likely agree. You understand that collecting CX data is key, understanding its value to your business is critical, but identifying the right actions to take is not always so clear. That’s why we put together this ...
Webinar: Emotional Experience - A New Way To Measure Your CX | Feedbackly
มุมมอง 583ปีที่แล้ว
Webinar: Emotional Experience - A New Way To Measure Your CX Experiences and therefore purchase decisions are strongly impacted by human emotions. This is why CX Forum and Feedbackly have developed a completely new concept of Emotional Experience measurement. This new framework takes into consideration the vast variety of human emotions and how those emotions impact your business performance. W...
Webinaari: Mitä NPS:n jälkeen? Tunnekokemus valtaa markkinoita suositteluindeksiltä
มุมมอง 63ปีที่แล้ว
Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin kilpailuetu, jota myös halutaan johtaa ja mitata. Sen vuoksi mittaamisesta on tullut suositumpaa kuin koskaan, eikä syyttä. Teknologian nopeassa kehityksessä vain harvat yritykset pystyvät kilpailemaan puhtaasti teknologian pohjalta ja jättämään asiakkaan huomiotta. Asiakaskokem...
Free Webinar: What’s After NPS? Emotional Experience Is Dominating The CX Market
มุมมอง 157ปีที่แล้ว
Technology is developing faster than ever before and this is one of the reasons why Customer Experience and managing it has become a competitive advantage of the businesses that win in the long term. In order to manage it, you need to measure it. Leaders in CX know it and this is what differentiates them from the average business. But there is one thing that even the leaders are still learning ...
What is Emotional Value Index (EVI®) and why to use it?
มุมมอง 161ปีที่แล้ว
What is Emotional Value Index (EVI®) and why to use it?
Feedbackly - All-in-one customer feedback and journey tool
มุมมอง 4803 ปีที่แล้ว
Feedbackly - All-in-one customer feedback and journey tool
Feedbackly - All-in-one customer feedback tool
มุมมอง 1K4 ปีที่แล้ว
Feedbackly - All-in-one customer feedback tool
TheCXAcademy.io - #1 Certification courses for Customer Experience
มุมมอง 6K4 ปีที่แล้ว
TheCXAcademy.io - #1 Certification courses for Customer Experience
The CX Academy - your one stop course to becoming a Customer Experience professional
มุมมอง 4234 ปีที่แล้ว
The CX Academy - your one stop course to becoming a Customer Experience professional
Feedbackly Dashboard UI Update (October, 2018)
มุมมอง 1426 ปีที่แล้ว
Feedbackly Dashboard UI Update (October, 2018)
Feedbackly tutorial: How to add additional users to your organization
มุมมอง 606 ปีที่แล้ว
Feedbackly tutorial: How to add additional users to your organization
Pepper the Humanoid Robot and Feedbackly | At the Doctor's Office
มุมมอง 8106 ปีที่แล้ว
Pepper the Humanoid Robot and Feedbackly | At the Doctor's Office
Feedbackly tutorial: How to set up survey notifications
มุมมอง 1666 ปีที่แล้ว
Feedbackly tutorial: How to set up survey notifications
Feedbackly tutorial: How to customize the visual appearance of your surveys
มุมมอง 1086 ปีที่แล้ว
Feedbackly tutorial: How to customize the visual appearance of your surveys
💔 promo sm
😃 P r o m o s m
Is this available? The academy?
No no no no no no no no no no no no no no no no no no 😔 no no no no no no no no no no no no no no no no no no no no no no no no no te preocupes que yo no no no no no no no no no no no no no no no
You can find all the courses and offers at our academy site: www.thecxacademy.io/
my feedback is that this video sucks