Life of a call center employee
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- เผยแพร่เมื่อ 8 ก.ย. 2024
- Wojak is a call center employee. Everyday he has to help people on the phone...What does his daily life looks like?
Let's find out...
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#Wojak #CallCenter #Boomer
One thing I learned working at the call center is mastering the “I’m here to help” voice while my soul is permanently on hold.
Fr
literally is half the job lol
@@Odelayderadoka pp weer
Add in unrealistic metrics, micromanaging, and lack of training too, and you would get a good picture of how dystopian a call center really is.
What's wild is how it's exactly the same in retail, only with back breaking labour involved
Jobs with metrics are the worst. There is a reason I stay away from sales
I don't know whether you have experienced it, but I had a terrible experience working in a call center, They really don't care about anything but expect much more than they facilitate.
Ive worked in an equivalent to one, and id much rather live homeless than work there. Its absolute hell.
And being written up for being 2 seconds late because of the shitty system being too complicated, full of errors, and slow, too.
Working in call center fucked up my mental health
sleeping schedule as well
Jeez, that's sad. Are you any better now?
Same. I managed to move to a different department else I would’ve just quit the company
Same 😂 I was soo happy when my job fired me . I went to get icecream to celebrate
same
Call centres are the worst, the conditions of taking back to back calls, being expected to take a stupid amount everyday, having every break timed- it’s inhumane
I used to take 150+ everyday, happiness was a thing that i completely forgot while working as a bank Customer care agent, and that too for peanuts.
Now you... have a job with timeless breaks? Sounds like a sweet deal
Working in customer service for 4 years I can confirm this is exactly how it goes . Customers call you and they’re either talking crazy or asking stupid questions . 2 calls in and you realize there’s 8 hours left on your shift lmfaoooo
What kinda customer service is hardest? tech wise? or
I'm parking my comment here to get the answer too.
Do they also violate theaw by halving your salary?
I worked for cloud support in billing and it was pretty easy and chill, especially when you got off the phones onto email only. It was mostly businesses. But then you get crazy startups who threatened you because you shut them off because they didn't pay their bills lol.
@@Edwinschuurthey dont usually cut the salary in half but call center agents usually have a scorecard which would determine the metrics of their performance, whether they would have another month to stay at their work or if they will be candidates for being fired
I am a corporate recruiter for a very big call center, dont work in call centers. It's soul crushing.
why?
@@mwh0588 you have to ask?
@@mwh0588 Why do I work or why it's soul crushing ?
@@user-jr2yt2nz2d why its soul crushing? You help other people by Solving their Problems. You do a job which has a meaning.
@@mwh0588probably because people are dumb
having friendly co workers is life saver..
Considering that you or your co worker will get a chance to talk because calls are relentless
@@scr3am273right, having friendly coworkers on any job helps tremendously but in the call center, when do you have time to talk to them? I don’t wanna talk in my breaks or my lunch because I just got done talking and listening to talking nonstop for the last few hour and have to do so for the next few hours everyday.
Working in a call center is like working retail but you only get irate or dumb customers 99.9999% of the time
Legit the truth
nah its comfortable cushy job you tryin to make us believe its hard
😂
@@jadenpark7943Both can be true at once.
It's because the organisation you're working with is being jerk with customers most of the time. It's not your fault though
The constant calls coming in gave me PTSD.
Same, my phone is ALWAYS on silent otherwise I jump as soon as it rings.
I'm not sure you know what PTSD means
@@eckowezen Obviously he knows
Bro these videos get more depressing everyday 😂
U can always do nothin but feel bad for Wojack
Black comedy at it’s finest 😅
Feels pretty realistic bc of exactly this 😢
@@sebastians3853 yeah life is awesome
@@TheStoicNinjano
the depression is so relatable
Whatever happens take a pill 💊
Get up and be strong. Depression is not real get over it.
@@Cal-zk4nc That's not how depression works, Einstein.
@@Cal-zk4nc Wow, you're so tough. How can I become as tough as you
@@Cal-zk4nc andrew tate wannabe
I said this repeatedly to people I met at the AT&T call center I once worked for: "the only way the job is manageable is if you don't care about it whatsoever". Personally, I don't get rattled when customers raise their voice or get upset, I just put the volume down, let them rant and laugh. Didn't happen often because I'm a good conversationalist and built a good rapport with the customers. That said, I did see a number of employees actually get carried out in an ambulance because they couldn't handle the stress, so it can actually reach that point. Anyway, after a few months of just getting tired of the repetitive nature of the calls, I did everything I could (take minutes between calls mostly) to give them an ultimatum; either move me to a new department or fire me. To their credit, they transferred me to a department where I assisted technicians in the field, which was obviously more laid-back. Great video, but one scenario you missed: the agitated customer calling and complaining about having to speak with offshore agents previously.
Hope your job is good now
55 year old boomers? Centralized call centers? Wearing a tie to the office? This is clearly a 1990s Zero Budget Story. 😆
Everyone born before 1970 is a boomer to me. And if you behave like a boomer, you can still be called one, whilst being born in the 70s...
@@DSBMAC13 And everyone born after the fall of the Soviet Union is ironically a communist. What are the odds? 😆
@@DSBMAC13 So you're a Gen Z that acts a like a Boomer that generalises people
@@DSBMAC13ok zoomer
@@DSBMAC13 Spoken like a true boomer, boomer.
wearing a suit to a call center is diabolical
I wouldn't do it
We had one guy doing it
I worked in call centers for about 2 years and it's was some of the most money I've made in my life and also the most stressful. Humans aren't meant to sit in a tiny cubicle desk for 8 hours talking on the phone to strangers who don't want to talk to you. At first it was a fun game but slowly turned into misery.
That scream during the second call took me out😂💀
Same😂
Call center positions are tough. Please be patient with call center agents, and customers calling in. This job is not easy to deal with.
I was working in the call center in 2013, you were not allowed to hang up, the only way to rescue was to unplug the console i have lasted for only 5 months as it leds me to a mental crisis. When i'm calling to call center now i'm very respectfull for those poor souls.
Worked in a tech call center for about half of a year because I was burnt out from teaching and wanted to get into tech. This explains things clearly. Noped myself out of there and went back to teaching
I completely understand what you mean. I decided to quit the world of retail after four years of doing so, thinking it would be a nice change of pace. I left after a month. It wasn't worth the stress
@@fromallaspects5339 like the old saying, the grass is always browner
I worked in a call center and it was the most depressing time of my life. It was one of the things that lead me to a divorce which made me much happier.
So that's how they get the music on the call!
Nothing makes you question all your life choices up to that point like working in a hell hole call center.
I always wondered what happened to Indian scammers compared to real Indian people calling about a problem
These videos are kind of motivation. Bc if you are studyubg hard, your knowledge will be appreciated, and treated well. And if your knowledge level is so high, your company will beg you to stay with them. Thanks dude
raging while rolling around on the wheelchair is peak lmao
Please do a life of a front desk employee
Yes, hospitality can be horrible
The instant annoyance when they say “hello” 😂😂
The Pavlov anger😂
I do call centre work. But remote. Cold calling, doing phone interviews... This rings so true 😂
Bro can you give me this job
@@wajahatali1232
Why? Sounds like an awful job.
I need a remote job being disabled please how do I get this job.
Sounds like my position. I’m a job recruiter for a major company
@@mizztblaqHow is your job? Do you like it?
I worked in a call center. It was hell. But it lit a fire under my ass and made me study really hard.
Working in a call center was the worst thing I ever did, I lost a bunch of weight amd joined the Army, the military can be hard but a call center will have you completely regret being alive.
🤣🤣🤣🤣🤣
Lmao, my guy was sleeping in his suit and tie.. 😂😂😂
Just the reality buddy
It wasn’t funny until I read your comment pointing it out. 😂
Watching this when tomorrow is my first job in a call center
ohhh lawwwwdddd 🤣🤣🤣🤣
its bullshit youll see goodluck though
best of luck mate.
Don’t let them see you sweat you got this
@@bukejakely154 🤣🤣🤣
I work 20 years on the phone as a McStockbroker, as did my friend. We both “hard quit” without jobs lined up weeks apart. Only regret was not doing it about 10 years sooner.
I lost it at my email is: *diarrhea noises* 😂😂😂
I was there for about a year from around age 19-20 (if memory serves). 31 now, and in such a better job and place.
Will do everything I can to stay out of this sort of job for the rest of my life.
Violinist is real 🤯🤯🤯.. I knew
I worked in a call canter for Xerox machines. Left in 5 months, most depressing shit ever.
Hate working in a call center but at least I can work from home.
I made so much working for a call center it's all about hitting your metrics and getting bonuses
@@holdupits420 Don't get me wrong, my metrics / KPIs are near-perfect and I get paid well, but back to back is still way too stressful.
@karazu121 oh yes wild stress but big pays the ppl that don't hit metrics and don't get bonuses I don't know how they do it cause they money was all that kept me coming back
Former call center employee, this hits SO close to home
Wojak reflects most of us in this grim world of suffering
I swear to god that this is 100% true in most of the days but there are also very nice customers
I've been there :( i worked 1.5 year in a bank's call center and this video is just a small fraction of what happens in call centers :D
I’m working in a call center as an interpreter translating Spanish to English. People this is the most deplorable and stressful shit I’ve ever been.
Also it is back to back, not even 2 seconds between calls. I’m cooked yall
*Welcome back to the great show*
My favs
Bro the "I'm on holidays depravation" is such a boomer line lmao
I was a call center employee in 2022. I was terrible.
@SUBMITTOANGRYASRIEL2okay grandma let’s get you your meds
You're not alone it's a miserable job
@SUBMITTOANGRYASRIEL2 So youtube is removing my comment for saying kys to an animal abuser but not removing comments like this? Cool!
@@DEcAyeD_gd Do you really think good people run youtube?
Being terrible at a call centre job is an honor and privilege, not weakness
I worked in a call center & it was my first job. It took a month for me to adjust and handle inbound calls. In this one month, I had nightmares about my job. Customers were abusing me even in my dreams & I used to wake up and shiver. Really call center employees are the most flexible folks. We do not have psychology degrees but we still can calm any irritated person. We get less paid but still, we are the workhorse.
Same here with nightmares. I quit on my second month of trail period and took a sick leave for notice period because I was having mental breakdowns basically daily. I have nothing lined up, I'm searching for a job desperatly, yet I couldn't be happier. I feel like 10 tons have been lifted off my shoulders after handing the resignation
You keep pressing that " dump it " button, nothings going to be right
Bogdanoff is pressing the Dump It button off screen. It overrides Wojak's keyboard and feeds in the Boomers.
Why are these cartoons better than some of the stuff that used to be on adult swim
Probably why most of us are of that age
Should do “life of a 911 dispatcher” 😂
bringing the violinist was exactly what i was thinking lol
Give this poor man a good luck! He's so unlucky and tired when doing a terrible job. 🥺
Been doing call center work for over 10 years, after a while you become jaded from it.
what does that mean
How horrifying. You need to change jobs
I worked in call center world for 4+ years! This video hits the nail on the head lol
The most realistic part of the video is the incessant and loud background noise that exists in call centers. You brain tunes it out after a while but it still bombards your senses and drains you without you even realizing. Pure nightmare fuel.
And the soul sucking lighting
I actually held off on watching this because of the anxiety I'd feel thinking back to my call center days. Truly one of the worst jobs someone can have.
Callcenters are hell, sent me straight into deepest depression.
working in retail&call center is the worst thing for mental health
really i didnt think it was be hard
agreed
clicked so fast omg i used to work in a call center it's really draining af that's why I quit 😂
Baby ❤
All call center’s employees will be replaced with AI. . .
Correct, gpt 4o is just the beginning. It’s gonna be able to match tonality, humor, and sarcasm just like a human would.
In dreams AI will replace 🤣
People always prefer human to human interactions only for sales and customer service.
@@whiteclouds618 what if it got so good after training it on billions of calls that you couldn’t tell the difference?
@@zee-lo5yk try doing outbound lol
@@whiteclouds618all the phone jobs in the Us are already going to Philippines and South Africa
1:31 LMAO the Janitor
I was working in TV systems support, but beside technical support we also needed to do sales of company’s partner organisation equipment after we have helped customers with their problems.
So one day there was a granny who called about her problem, I helped her and as usual started to sale equipment. She told me that she has cancer andd was not even able to buy food, so I stopped and wished her a good day. Later my manager called me and told that I should have keep offering her cheaper variants.
I quit that soulless place a week later
My experience working in a call center has made me very compassionate when having to soeak with one of their staff.
My mentality is that we're both grinding under the same soulless system.
2:35 The way he looked at him 😂
Beavis: " Sir i understand your frustration"
1:33 I lost it 🤣🤣🤣🤣
At that point i would just quit my job
Cut your salary in half really? Is that shit even legal??
It’s not. Dude is missing out on money from lawsuits
@@dumpsterpsycho2894 Exactly!!
Nah, it's just an over exaggeration he does
It's exaggeration for comedic purposes but there's definitely some truth to it.
In third world countries yes.
The Gachi screams gets me every time 😂
Used to work in a small company ran by a Chinese boss. I had to do customer service ( pick up phone call from 55 yr old people who doesn’t know how to use computer ) , arrange shipment , bookkeeping,toilet cleaning at the same time. Pretty much like Wojak Plus.
This is why im always super nice to call center employees. They're just trying to make a living and saying they do a good job brightens up their day.
Always Excited For New Video 🎉😂
I used to be a call center employee at an insurance company. After a year and a half, I had a mental breakdown due to the stress
Call center life be like everyday feeling Groundhog Day with extra hold music.
Been working in a call center for 3 years now but it's much different from your typical call center and I don't have to do extra work, my boss ain't calling me etc. It's not the worst kind of job and the pay is okay to live the way I want.
At least it's inbound. I did outbound calls to conduct surveys. Hardly anybody ever wanted to listen and i don't blame them but I had KPIs to hit. Got let go and I was relieved
Well if you agree to do outbound you really only have yourself to blame.
@@clray123 Beggars can't be choosers, my friend. Sometimes you just need money
@@keifer7813 plenty other way to get it that do not involve annoying or harming other people
"and im on holidays deprivation" 😂
Talking of stressful life, sleep deprivation,monotonicity and depression;
Have been there,have done that😭
Tech support isn't any better. I did something wrong in life to deserve this. 🤣
Worked for almost a year full time in a call center. As a person that is generally not talking much it was a big burden. I worked in sales, though I was always in the top 10-15% of workers, bad days or even hours were annoying, because of the pressure from our team leaders. I was coming off a gambling addiction and failed degree, this job made me regret my poor life choices every day
Had a call center job in my 20s. Had to take a leave from work because I was on a call and heard a voice telling me to end myself. I nearly lost my mind. Mail order pharmacy with lots of overtime
I used to do outbound cold calling all day every day for 8 hours straight for years. I’m still mentally damaged from it years later.
🤣🤣🤣🤣🤣
I literally quit call center work last week. Thanks, for making this video, proving that it was good decision...They monitored every single call of mine and complained that i was not good enough, cause i did not help people with their problems. Most of the time customers did not follow my instructions, hung up or screamed how incompetent we are. As it is my fault. Crazy.
So relatable, working there gave panick attack and depression. Better now, thank God.
YOU SHOULD RESET CHARACTER YOURSELF NOW!!!!!
“Bring the violinist.” 😂😂😂
I thought working in a call centre would be a nice change from retail, but I was way off the mark.
Lack of support and training (from day one), toxic environment (you were always made to feel like an idiot, even though you were trying your best), unrealistic KPIs you need to adhere to and the constant bullying were some of the many drawbacks I dealt with.
I was only there for a month and by that time, I was at my wits end. I have since returned to retail, which is so much better.
I just feel bad for my former colleagues who I left behind, but there weren’t any other options outside of phone calls within the business I worked at.
If I can write one more thing. If you have failed at something, don’t feel bad about it. As they say, FAIL: First Attempt I Learn. It’s a lesson to be learned, despite what may occur
Too accurate. I worked at a call center in the summer of 2021 where I was only there for about 4 months. I went straight back to work at a warehouse which I prefer any day over frustrated boomers and hovering incompetent bosses.
0:41 it says "aw hell naw", I'm dead every time
But this is better than school life 😂
When I worked in a call center many years ago there were three things I fought
1. The job
2. The customer
3. The pay
As a bonus certain people looked
down on me as well, especially those who were "didn't want to hang around d POOR people because it messed
up their universe. For those who are in the same situation I was in, and want to leave, please keep going and look for something better and have hope!!!
I've seen videos which a man called and complained to a beer company. which is about after drinking it , he felt dizzy ,it contains a poison, so pay compensation. they accompany such crazy people. seems like really stressful
Bro had the Elton farts
Can you do life of an Air traffic controller please
I love this video. I love seeing wojak having pink face and screams the most.
I use to work at a call center and this is accurate.
When I graduated college, I went to work for the company I had done relatively fun internships at for two dinners. They put me in the call center. I was being paid what was probably more than your standard call center employee, but it was the worst job I ever had. I quit after a year.
its funny how wojak looks like nomal shape wearing a shirt but he's bone skinny as hell when taking shower LOL.
Honestly, this is how a good day (except for working outside in the rain) looks like. The video really just showed totaly normal customers. They even let hit finish his sentence without interruping him. And, him having to start early the next day was due to him not finishing the report in time, in other words his fault.
It's a tough job working there.
Always has been