Jabra Enhance Pro 20 Review: App, Features, Pros and Cons
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- เผยแพร่เมื่อ 6 ก.ค. 2024
- In this video we dig into the details of the Jabra Enhance Pro 20. The video covers background on Costco's most popular hearing aid brand, key new features like Bluetooth Low Energy and an in-depth look at the Jabra app.
See if you are a candidate for Jabra's direct-to-consumer option here 👉 bit.ly/3J2A82w
Read our full guide to Jabra Enhance Pro along with our Soundly Scorecard here 👉 www.soundly.com/product/jabra...
A link to Jabra's direct-to-consumer option for anyone who is interested 👉 bit.ly/3J2A82w
That was really helpful, thank you! At 71 I’m into my first pair of hearing aids and after MUCH research, I decided to buy Jabra through the company. 100 day trial plus 3 years of service and warranty had me sold. Wish me luck! Really didn’t want hearing aids but realized it’s time. Great video! Like your style!!!
@5:19: “… these hearing aids have a brighter crisper sound quality than some of the other Hearing Aids…”.
Beautiful. This explains why I “love” my Jabra Enhanced Pro 10. For instance, I have the Bose headphones and speakers, and I don’t care for the rounded, low mellow. It’s good for music, but I’m not into music that much. I want clarity in my speech both of myself and what I hear. I’m always complaining about mumbling even with my hearing aids. But, now I know people are mumbling lol.
Thank you for your confirmation.
I just came across your channel and an very thankful! Hearing aid research is very daunting and ambiguous! Keep up the great work and I'm subscribed!
Thank you! Will do! Appreciate you taking time to watch.
Great review, thank you. I’ve got an appointment at Costco tomorrow to check them out.
WOW! Great Review- Thank You!
I'm literally buying mine on Monday.
Received my pair a few days ago via Costco and getting sorted with them. So far good.
In my second month of Jabra Enhance Pro hearing aids trial period, purchased at Costco. As a long time user of Phonak I’m struggling with the sound quality of Jabra. It seems very harsh to me almost “tinny.” I’m grateful for longer trial period of 6 months as I’m still learning to use app for adjustments. Trying to be patient and give them a good trial, but really missing my Phonaks and the soft clarity… Will make an appointment with an audiologist if frustration continues to look at other options. Costco staff friendly but don’t have the in-depth knowledge of my former audiologist to individualize needs.
It might be worth trying Rexton (one of the other options at Costco). That sound tends to be softer and more round. I think you will find it closer to Phonak.
I like the sharp quality of my Jabra Enhance Pro 10. To me, it’s more distinct and crisp.
Thank you, worth a try!
Was curious, do you have an android phone?
@@HearSoundly My first pair of hearing aides were from Rexton from Costco. One of them lost the battery power while I was travelling and by the time I got home I my hearing aides were no longer covered. Rexton would not replace the battery and I had to buy new ones. Right now I'm dealing with Jabra as my research showed that they might be the ones for my needs. I struggled to get them working for me, and I really appreciate the friendly and knowledgeable help that I've had from the costco people. I see them again tomorrow, and need a few more fixes but really liking them now.
Well done. How many channels do they support for adjusting to my audio graph? Thank you, Doug.
Good review and very impressive. Too bad we can't get jabra here where I live. I wrote a little with them but found no way to get jabra hearing aid
Very helpful review. Thanks so much.
Glad to hear it!
Very nice review but I believe there are differences in the Jabra online versus Costco premium offerings. I called Jabra recently and asked about how the Pro 20 at Costco compares to the Select 300 online. I was told they are similar but different. I was told the Pro 20 at Costco is similar to the current GN Resound Nexia, while the online Select 300 is similar to the earlier version. I think more specifically the Jabra representative on the phone said the prior version was the Omnia. I believe the online version is slightly larger than the one at Costco. I live over an hour from Costco but chose to go there to obtain the most modern offering.
I just ordered through Jabra online and the rep did not seem to know the difference. I would like to know the answer to that question also. Thanks for bringing that up.
It really is an expensive “crap shoot”. Too many choices from $1000-4000. Finally chose Jabra online and will see how I like the sound. All the best!
The app also appears to work with the Apple watch. This would be very convenient. Does the watch app do all the things that the phone app does?
Good review…
Thanks great review! Is the "orca" feature that you mentioned the same than T-coild system found in some theatres or airports?
Auracast is a new technology. You can read more here www.soundly.com/blog/auracast-hearing-aids
I currently wear Phonak P90Rs and a really nice feature is to be able to connect simultaneously to my iPhone and iPad without having to reconnect Bluetooth. Do these Jabras have that feature? Thanks.
Do these help with capd ?
Does the Jabra Pro 20 have a disposable battery option? I often am away from electricity for more than 3 days and/or forget my charger.
For people who have android phones (i have a Motorola), does one have to wear a device around their neck to be able to take calls via Bluetooth?
The Bluetooth does work very well. It works like the Bluetooth just got discovered yesterday. I know because I tried the 20 from Costco and the Enhance Select 500 directly from Jabra. Both failed miserably when using the Bluetooth features. After complaining about the Bluetooth dropping calls and breaking in and out while streaming music. Got a refund from both. I wonder how much this guy got paid for this.
Great explanation! Thinking of getting a pair from Costco. I know the app gives you many options, do they adjust automatically when doing from a quiet to noisy environments?
Yes. They do lots of shifting and switching in automatic. I barely touch the app when I’m wearing this product. 👏
On mine only the first preset worked and Bluetooth was problematic. I returned them
Good review, I didnt know that the Jabra had a tinnitus feature. I thought it was only activated for the Resound brand. I have an appointment tomorrow at my local Costco so this is very helpful. Question, how does the Jabra compare to tne Phillips Hear Link 40 and which domes do you generally recommend for mild to moderate loss? My main issue is hearing the higher frequency.
The tinnitus function isn’t on the Costco ones
Triple click on your iPhone and lots of options come up for your Jabra. At the bottom is background sounds. I don’t have tinitius but this may be what you’re looking for?
I called Jabra, and they dont sell the Jabra Enhance Pro 20 in Canada!
How can I get that product? I am near Montreal, Québec, Canada.
How do you increase our decrease the volume on the device rather than locating the phone, finding the app and looking for the volume setting. I think you can press the button on one to increase volume and the other to lower volume. Which is which? Thanks.
Left to Lower, and Right to Raise. Lol. I just thought that up. When you reach the end of adjustment, you’ll hear a tone.
Hold down the Right button to change the Program: (1st) All-Around, (2nd) Front Focus, (3rd) Restaurant, etc. You’ll also hear (a) tone(s) telling you which program you’re on as you sequence through the Programs: 1, 2, 3, tones indicating 1st, 2nd, 3rd, etc.
Hold, long press, the Left button to switch to the “STREAMERS” category (where I found my Multi-Mic.). This will switch directly to the Multi Mic. … very convenient
Get the Multi Mic. It’s a game changer.
Note: I wasn’t able to select the MultiMic by continually pressing the right button. It would reach the last program, “Music”, and return to “All-Around”.
I played with the left button and discovered this.
I’ve had the Jabra Enhance Pro 20 for two weeks now. I bought them from Costco. I really like them. These are my first hearing aids. I didn’t see the tinnitus menu on the software following your example and guide. Question: Am I missing something?
Mine is under the sound Enahancer. Then there is a toggle to tinnitus manager. Do you see that there?
@@HearSoundly I saw that you had two tabs on the top of the screen when you went to Sound Enhancer. I have no tabs to choose from, just the three point-EQ and the Noise reduction and Wind noise reduction sliders on the bottom. I have tinnitus and would love to mask it. I see you were in "Demo Mode" on the video. Possibly this feature is part of Resound's similar hearing aids, but not on the Costco versions of Jabra's hearing aids?
Thanks for your great video and speedy reply!
UPDATE: I just went on to Jabra's app users guide. It says this as a footnote: "**Available if the Tinnitus Sound Generator has been enabled by your hearing care professional." So, it would seem that I will need to ask about it at Costco, though I think the hearing aid assistant told me that none of their hearing aids had a feature for tinnitus. I wonder if that is a Costco thing or not.
ok good catch. I might suggest calling Costco and asking if they can turn this on. Costco is the only place that sells Jabra Pro so I’m assuming they should be able to do it since it’s in their app. Keep me posted! I’m curious now
@@HearSoundly Sounds good (no pun intended). I'll let you know what I'm told.
@@HearSoundly I had my check up at Costco. The hearing specialist was not aware of a tab that was being shown in your video, but was quick to show me a route turn on (I believe) the tinnitus feature.
Here's where to go on the iPhone: Settings-->Accessibility-->Audio & Visual-->Background Sounds-->the turn the slider on, choose the volume and sound type (Balanced Noise, Bright Noise, Dark Noise, Ocean, Rain, Stream). The Audio & Visual selection was a surprise.
Now, when I swipe from the top-right of the screen down towards the bottom left and then touch the earring icon, a new menu is added that lets one control the Background Sounds. Basically, as I understand it, the tinnitus feature simply adds some background sounds to mask the tinnitus and the user can choose which kinds of background sound helps that person the best.
This is clearly not as easy to enable, but once one chooses to to turn on "Background Sounds" it serves its purpose. Hope this helps others. I really like my Jabra Enhance Pro 20's. Thank you for your video.
Auracast isn't available for Iphone. The brochures advertise Auracast on the Jabra pro 20 hearing aids. I purchased with the need for auracast. This is false advertising. Any idea when auracast will be available for the Iphone I talked to Jabra tech support. Once she found out what I wanted she wouldn't stop talking so I could ask when, then she hung up on me
Do they not have a smaller charger case available? It's enormous, not really pocketable.
Right! I only needed one…i have the double case😮
I believe my Costco ones came with a flat fabric black case with a Velcro closure. I keep it in my swim bag to receive my HA when I go swimming. They work well. I’d include a picture but I don’t know how to do that.
@@wendychambers977. But one case has a battery for recharging. It’s something I’d like to have. Now that I know Costco carries it, I might purchase it from them. But online, Amazon, or Jabra direct is more convenient. A battery operated case is sometimes necessary to reboot your HAs when it’s necessary. Since we don’t have battery doors, we can open and close to restart the HAs.
what? you do not like the battery (312) version?
Personally I prefer rechargeable, thought I know a lot of people like the convenience of 312 batteries for instant changes.
@@HearSoundly yeah, you put a little pack of batteries in your pocket and your good for 6 weeks or more - not just one day.
I am trying to get my Costco recently purchased jabra Enhance Pro 20 hearing aides to work. i have hearing loss that's quite different in my ears as I have had Covid that effected the hearing in one ear. I'vve now been back to the audiologist at Costco 3 times in as many weeks. NOW! something new!
Two days ago my left hearing aide lost power and signaled that the battery was dead after only 7 hours of wearing time. That's not good!
Today, my Right hearing aide quit in the middle of a meeting warning me that the battery was dead. This was after 4 Hours of wearing time.
I am thinking of just taking them back. Unfortunately last week I purchased a fitted dome for $50 for the Right ear that I am to pick up tomorrow.
Im very discouraged, after trying one of the other brands that also didn't work and I eventrually had to return it and then ordered the Jabra brand.
The video is very interesting. My experience hasn't been that good with the clear sounds but that could be because if the Covid side effects to one ear.
I am interested in your experience with getting your hearing aids replaced under warranty.
@@2Phast4Rocket I am pleased with the service that I'm getting from Costco with my Jabra hearing aides. I had a molded ear piece made for my right ear at a cost of $50 and that's really helping. Also, it turns out that the rapid hearing loss in my right ear is due to a pong lasting result of having Covid last year. This makes fitting difficult in that ear as my hearing will continue to change. The charger seems now to be working. It's important that you keep it closed all the time as even a speck of dust with interfere with the charging of the hearing aide. Now that I'm doing that, my hearing aides are keeping fully chanrged for the day. Also, I'm learnging to adjustment that you can make to have surrounding changes . I especially like pressing the button of the aide for 2 seconds, making directional changes to what you are hearing in crowds. This is a learning process for me, but I'm not determined to keep this ones.
I did return another brand and had no trouble getting my money back althought you won't get cash. YOu will get a credit on your Costco Mastercard. If you are from Ontario, you will also not have trouble getting a discount from OHIP again IF YOU BUY YOUR HEARING AIDES FROM COSTCO. I tried using getting my OHIP discount from a private hearing aide firm and they refused.
My take on the jabra is it's more bright and punchy than phonaks soind quality wise
Is that good or bad? I’m a musician and really do not like tininess. Just ordered Jabra online. I’ve got 100 days.
@@ifiddle2 oh it's most definitely not a bad thing😁 see just like headphones each manufacturer and hearing aid has their own unique sound signature it'll just sound a little bit different
@@ifiddle2What did you find the music streaming quality like? Was it tinny? I’m also a musician and I have the Rexton’s but will be returning them as I am getting volume drop in both that causes me to have to reset them. Already been back under warranty once. But I really enjoyed the streaming sound quality. Was like a pair of headphones. I hope the Jabra are as good, you can adjust the EQ so I’m guessing it will be ok.
@@Phil_Vernon I’ve had no trouble with music streaming, and the app has four major settings for standard conversation, restaurant, music and outdoors. Within those settings are three other settings, one of which can be customized. And of course it remembers your custom settings.
I bought the Jabra 300 which was the highest online model until a week later when they came out with the 500 series. The 500 is slightly smaller. Costco also sells one Jabra model that is different from the ones online. Confused? Me too. I subscribed to Jabra email and got a $300 off coupon around Memorial Day.
Be glad to answer any other questions, but I’m new to hearing aids. Quite surprised with all the adjustments I can make within the app. 100 day trial (six months via Costco) and three-year warranty. if you buy them direct, you are on your own to change the ear domes/wax guards/regular maintenance. Cheers!
@@Phil_VernonCan you please "share your compare" of the sound differences between your current Rexton and Jabra 20 when you try the Jabra? Which sounds better to you?
Huge con is that these do not connect to Windows PCs.
Got a pair of Enhance PRO 20 from Costco. On the latest Galaxy ULTRA 24. Have the yellow Jabra Enhance APP.
I only see 3 programs. All Around, Hear in Noise, and a favorite I created at a lower volume.
Never saw the four you show. Is there a reason for that?
Can I make more than 1 Favorite?
At the bottom of the menu, My Enhance Pro always has the red explanation mark there. I looked thru all the menu. Why doesn't the red turn off?
not cheap
Should I be concerned that Jabra's are made in China? They seem to be the same as Resound Nexia but there has to be a difference.
I believe GN (the parent company) works with a few factories but most are in Asia. I believe that’s true for Jabra and ReSound
@@HearSoundly Thanks for the reply. I probably asked the wrong question. While the Jabra and Resound specs seem to be identical, could the difference also be inferior components in the Jabra?
Wow, you totally skip the most important features! What frequencies do they amplify, how many frequencies do they have, and how can you adjust each frequency to fit your hearing loss? These have a sound equalizer like any cheap earbuds have. This is exactly why I go to a Hearing Aid Professional to get these features so I can hear. Yes I pay more but to actually hear something and make it sound great is worth the price. If you just want a sound booster these aids are OK but no better than an old horn stuck in your ear. So, if you want to prove me wrong, and I hope you can so I can save money, show us how to adjust these sound boosters to fit my hearing needs? I want to save money but I also want to hear. I do not go to Walgreens to buy a set of reading glasses to fix my cataracts either even though it is $6,000 cheaper to do it because it does not solve the actual problem and I actually like to see clearly.
If I understand your concerns about frequency adjustments, a part of being fitted with HA at Costco (or any HA office) is to adjust the frequency boosts to match your hearing prescription. The person fitting you will have many frequency band adjustments to give you the best hearing correction. The adjustments in the app, IMO, are there only to let you make crude adjustments in specific environments. Channels like Dr. Cliff and Hearing Club have videos which show this much better than my description. Hope this helps.
Jabra will program your aids to an audiogram or work with you to tweak the settings internally. They have the ability to adjust at least 10 bands of eq plus compression and expansion. I have the Jabra Enhance 200 and the service has been terrific
I believe the Jabra pro 20 have 17 equalizer settings