ERP Failure Case Study - Hershey’s

Hershey's spent quite a bit of money on their implementation only to become incapable of processing hundreds of millions of dollars in Hershey Kiss and Jolly Rancher orders after go-live.
Their biggest mistakes? Rushing the project, holding onto unrealistic expectations, and going live during the busiest season of the year - the holidays.
In any digital transformation undertaking, operational disruption is your biggest risk. It happens when corners are cut in an effort to reduce the upfront cost and increase the project ROI. However, the real metric of success is uninterrupted business operations through the migration.
Don't go through what Hershey's went through. Choose the right software, the right software integrator, and remember this is YOUR project. Own it and course-correct as you go to make sure your company gets to the desired outcome.
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