Worst Customers at Restaurants
ฝัง
- เผยแพร่เมื่อ 10 ก.ย. 2024
- Fresh AskReddit Stories: What's the Worst Customer You've Had In the Food Industry? --- LIKE AND I WILL UPLOAD MORE REDDIT STORIES!
▶ Want to watch more amazing Reddit stories? Check out our playlist! • Uploads from UE Stories
😀Check out our second channel for even more r/AskReddit videos! / @ontapstudios
#Reddit #Updoot #AskReddit
The phrase is actually "in matters of taste, the customer is always right." This means if the customer wants to spend their money on something you think is weird/gross, you let them. It's their money. It does NOT mean they get to break rules/policies, abuse staff, and get crap for free because they had a temper tantrum.
I've been in the customer service industry for 17 years. I've had so many rude customers. Here are some stories from my years. When I was in high school, I worked at a fast food restaurant in a small town. We had regular fries and curly fries. There was a regular fry in an order of curly fries, and this very large woman decided to throw them at me. I had to walk away, before I assaulted her back. My boss kicked her out. When I was 17, I had a semi regular coffee drinker grab my butt, and I smacked him across the face. Two of my regular customers went and grabbed my manager, and told her what happened. The butt grabber was violently escorted out of the building by the coffee drinkers. When I worked at a Dairy Queen, this obese woman from out of state started complaining that her brownie earthquake wasn't big enough. My boss/owner of the restaurant said "my employee made it correctly, if you want any extra toppings, it will cost extra, but we will be glad to help you!" She happened to be black, and I am white. She called us racist, and started to call us racist names, then she threw her earthquake at me. I was furious. I was about to go across the counter, while my manager held me back. There happened to be two police officers eating lunch in our restaurant. They saw the whole thing. She was arrested for assault, and it was a holiday weekend. She didn't see a judge until Tuesday. She spent 3 days in jail, in a state where she had no family or friends.
Poetic justice.
"Meet Officer Schicksal and Officer Karma ..."
Hah, I love your stories.
I've commented this before. I managed a Wendy's. We had one lady who would come in about once a week and order $15 worth of food. When the cashier told her her total she would scream "WHAT! ALL I WANT IS AN ICED TEA!" She never ordered an iced tea. A manager would have to delete all the items she had ordered one at a time. Once she had her iced tea she would sit down and sip it slooooowly while giving the poor cashier a death glare the entire time. This went on for years.
Once time when I was working at another location about 5 miles down the road the same lady came in. Everyone said Hi to her. She was friendly and ordered her food and sat down and ate it and left just like a normal person. I asked about her. It turned out she was a regular customer at that Wendy's too, but she had never caused a problem there.
Did she have an evil twin? Did you ever find out what was going on? Maybe someone at the other Wendy's reminded her of someone else who did her wrong? That's just bizarre.
Managing a restaurant, I once had a woman claim her delicate grandson suffered from every allergy under the sun & proceeded to spend roughly half an hour torturing me about what accommodations we simply HAD to make for her fragile little flower. In the end we suggested it would be best if she simply brought in food for her delicate little precious kiddie. On the evening, she & her party happily ordered from the menu, while grandma brought in her grandbrat with a McHappy meal. Allergies my arse.
Sometimes, the customer ain't always right
The customer is always right IN MATTERS OF TASTE. That's the actual quote.
most times the customer don't have no damn manners.
praised be
If more rude customers were told no, it might help out a stop to the entitledness
@@TheComemnter finally something not criticizing
Too many cowards.
Older lady got angry her plate wasn’t hot.
She was having a leafy salad.
I wasn't there for it, but we had a customer in for dinner with family and some kids a few months ago. It went decent up until it was time to pay. He began yelling at their server, making an absolute bs claim that he saw an ad somewhere saying kids ate for free and demanding as such. The server then went to the owner that was there that night and she told him there never done such an ad and that he has to pay. He tried to leave without paying but the manager threatened to call the cops, eventually getting him to pay and make him do the usual 'I'm never coming back, the food was terrible, etc' on the way out. The rest of his table apologized for everything and left an extra big tip for his bullshitery.
We found out he left a terrible review that night claiming everything was terrible, the owner harassed him, false advertising, etc etc. The owner posted a response that politely told him he was being a lying piece of crap, he should be ashamed by his actions, and apologize to his family. A few other reviews came in from customers from that night less politely calling him a lying piece of shit and praising the food
The text-to-speech pronunciations of "douchebag" and "frappuccino" crack me up every time.
"Dow CheBagges." "Fra-poochy-nous."
The lady who rolled in with a party of 14, we put tables together to fit them. They had a server and a bartender specifically taking care of the big party.
Only thing i got wrong drink wise all night, from probably 3-4 orders for each one of those 14 people was a coffee.
"Horrible customer service! You don't deserve a tip." Her husband told her to be quiet and "The kid did good" told her to go wait outside and gave me 40 bucks.
Last time I worked McDonalds in the morning, we had a customer come in complaining we got her hash browns undercooked. Spoiler alert they weren't and the manager told her this. Well that wasn't good enough and when she saw another manager and was ignored, she went behind the counters into our kitchen to complain and fell on her flat on her ass, well flat as a land kraken. Was threatening to sue even though the area was marked as employees only behind the register and kitchen, and that appropriate shoes were required. This lady was wearing something that looked like slippers of all things.
That last story. This is the times we live in.
"Oh! You have a very small, vague connection to a person that you have never met, but once stayed in the same half of the globe you do? YOU MUST BE JUST AS EVIL AND DISGUSTING AS THEY ARE!"
Worset customer I had was woman in her late 20. Orders at 10:26 at night over the phone. We close kitchen at 10:30. So the district manager was there standing(side note I didn't know the district manager was standing there) in door way listening to my conversation with customer because our manager at the time was fired because of shady stuff. So the customer orders a bacon cheeseburger pizza and wants in done In 6 minutes. I till her I could get it done in 8 because it takes 6 minutes to fully cook a pizza 2 or 3 minutes to make it. She gets mad and hangs up. I make her order and she never shows up for it making us stay until midnight. She comes in the next day while I was there checking my schedule for the week. She does the Karen thing to do. Ask who was on the phone with her the previous night. I say it was me. Then she asks for the Manager. I tell her I can do her one better and points to the district manager and say here is the district manager. She goes to the district manager and says I was sexuly harassed her. The district manager pulls the you have no power here Karen move and tell her that the district manager heard my end of the conversation and said I did no such thing and recorded me the hole time. ( I got the pizza the Karen no showed for. It was delicious. F you Karen) Karen runs out the door.
“I want a cheeseburger without cheese”. I can’t tell you how many times I’ve encountered that level of stupidity.
Tbf, sometimes a place will have some kind of deal on certain items for less than the version without cheese or whatever, but other than that, yeah, insanity.
I also had a woman rant at me because a bit of her steak was still pink. She ranted about it being dangerous and how it could kill her. As if we'd offer the option of a pink steak if it was dangerous.
Be aware that regardless of what they've been told, customers are usually wrong.
Also, the ones who tell you customers are always right are the ones that are always wrong. They don't get a pass.
There are certain cases where the customer is right.
But those are usually few and far between, and are vastly outnumbered by the cases where the custom or is wrong.
I have never worked for an employer that was dishonest in any way toward customers. I have worked in every position in retail, from shipping and receiving to buyer and vice president. We always bent over backwards to be as accommodating as possible. Customers, however will lie, pitch calculated fits, switch tags, be demanding, rude and obnoxious. I worked briefly, after I retired, at JC Penney, for something to do. I had never worked in a regular department store before, JCP spends days on ethics during training, they base customer treatment on the Golden Rule. I was very impressed with the company's standards and management.
Then came the customers. They loved coupons, JCP sends them often, generally they clearly state ONE TIME USE. Clients would photocopy them and insist on using them. Often buying at every POS in the store to not get caught. Their clients are the worst people that I have ever experienced. Cheap, demanding and calculatingly irate, just to get their way. They have nearly killed the store. If they can't attract younger customers, their old ones will do them in.
@@leefi1 I had a friend that worked at Marshall's. He knew of a customer who would regularly steal & then return the items for credit on his card. He saw him in another cashier's line, called the cashier & told him not to accept his return. He did. Then, he saw security chase a Mexican down & tackle him in the parking lot for stealing a bag of socks. He said, "So I guess credit card fraud is OK; but, a bag of socks? Hell no!
These stories make me wonder if some people just abuse food/retail workers to blow off steam. Violent videogames and angry music does that for me. But I guess causing virtual damage isn't enough for some (crappy) people.
Worked in a pizza joint many years ago. A customer we often delivered to would call us back 15-20 minutes after the food was delivered and complain about some really minor thing (you forgot the straw for the soda cup, there was only 3 slices of tomato in this, normally there's 4 etc.) and then demanded that we re-did the entire order. We refused every time, she would get angry and hang up. 1-2 days later she called again and made a new order and the whole charade would repeat.
Guy writes his phone number in the tip line:
I would have been tempted to run the phone number as the tip in whole dollars before doing exactly what OP did
im the type of person that even if i receive horrible service i still tip. example is my family and i went to eat after my mothers funeral this year, our waitress was extremely rude and proceeded to ignored our table while the restaurant was almost empty(due to pandemic). even after all this i still gave a tip, granted the tip was only 10% instead of the 20% i normally give for just basic service. Also only time i ever send an order back is if its completely wrong, like i order a steak but receive chicken then ill request the correct order. i think its the stupidest thing to do is to complain or be rude to anyone who handles your food.
I work in a snobby area. So I get a lot. But at the end of the day, christian slater (yes the one from the Robin Hood film) comes in now and then and is always happy with everything; and even more so, H from steps (the band who sang 5!6!7!8!) Lives in the area and comes quite frequently. He too is always happy with his experience. Not to mention a couple other local celebrities like the go compare man, and the itv weather person (not sure which one). So who are the real winners. The woman who couldn't wait 5 minutes for chips because they take longer than a salad? Or us?
People who flip their shit over coffee needs a falcon punch to the face.
The worst kind of customer at a restaurant is always the last one in that thinks the rest of the place is running for them.
Isn't a hamburger just a cheeseburger without cheese ?
I just came back from a mini-vacation, and I can't even imagine being disrespectful to the staff.
The customer is always right
...about to say something stupid.
A lady pulled up to our drive-thru speaker once and just sat there. She wouldn't respond to our questions. This was during lunch and cars were lined up around the building. Finally a manager went outside to talk to her and of course we could all hear the conversation. Last week she came and ordered 12 baked potatoes but we didn't have that many, so she has come back today to "Get Revenge." She's going to sit there all day so we can't do any business. We called the cops.
26:35 anyone else crack up at the pronunciation of "frapuccinos"? lol
If you’re out with someone and they treat waitstaff bad- that’s not someone you want to be around. So instead of pulling the waiter aside after- call your friend or family member out. Address it right then and there. Do not sit and let someone YOU came with demean or embarrass a server.
This applies to retail workers too. Stop letting your friends be shitty- if you don’t call them out who will.
What baffles me was the bitch's audacity to come back another time, get drunk and belligerent. She at least got rightfully banned after that. Bet without her nice friend around she let her mask come off totally.
I'm not the guy's mother.
this was right before i got my first job working retail but my mom was off her meds (not saying this in a derogatory or excusing way, just as context. the side effects for suddenly going off meds you’ve been on for years are real bad. i’ve dealt with it myself and im sure it’s made me a real piece of shit)
anyway, we were at the movie theater and she starts getting really impatient and complaining loudly about the cashier taking too long. during this whole thing i’m loudly telling her she’s being rude and acting like a child. and letting her know that when i eventually got a job in retail that if she knew a customer treated me like how she was treating the cashier she’d scream at them. she eventually went off to go wait elsewhere while i paid and apologized profusely for her behavior.
eventually she calmed down and made a point to apologize to the cashier after the movie. but phew was i livid at how my mom was acting, i really do not tolerate that shit. even if it’s my mom who’s 41 years older than me.
This one lady left her food behind without paying, saying I had an attitude, I was only slightly exasperated when she had me take the double beans off her order, since we had no Guac, which is something she really wanted, & had me add chips to the order. I'd rung her up, had her void the ring up so I could take the beans off, rung her up again, she asked for the chips, & when I asked her to void the order AGAIN, there was just slightly audible exasperation in my voice. She got hissy & left the food behind, she'd also given the guy who started her order grief over rice. She was one of the first people I'd served that day, it was a typical Monday....
Back when I used to work at a restaurant there was this couple that would come in and order the same thing and when it was time bring the food to the table they would act like I gave them each others order it got me the first time and they tried it every time after that they would alway tip me even tho I was just the food runner
A friend was a bartender at a restaurant. A woman walked in but had no reservation. After loudly voicing her complaint that there should be more tables, she settled for a seat near the end of the bar. She wanted a cocktail, (claiming to be a former mixologist) while she decided on what to order. She ordered a Long Island Iced Tea and went full on Karen on my friend because he made it without any actual iced tea. If she were a former mixologist she’d know that the cocktail she ordered does NOT contain actual iced tea. 🤦🏻♂️
No
I have some good ones from working at a grocery store
1. a lady once walked up to me while I was doing something and blatantly asked me why I had blue eyes. No joke, just walked up and asked me. She thought they were tattooed on. I didn't live in an area with no blue eyes, she was probably just unbelievably dumb.
2. Somebody once came in and brawled with the other customers because they wanted a half loaf of bread, but there wasn't any more. So the police were called and they checked the back for one. They found some, and mf said that they would like two.
3. An old person came to checkout and asked for everything to be in one bag, but also for the bag to be not too heavy. Keep in mind, they had a cart full of items, and even with the bag they gave me, the items couldn't fit into the bag no matter how good at geometry you are.
4. A guy came in and needed a cart, so I gave him one. A second later, he just throws the cart back into the pile, just completely mad, and walks away. The cart wasn't damaged or dirty or anything, he just acted awful.
There are more, but not all of them are very good.
I never understand how some people could say shit like “i want a cheeseburger without cheese”
That’s like asking for a decaf coffee without decaf. And you’re getting mad for getting what you want?
The thumbnail tho 😆 🤣 😂
What does being an engineering major at Penn state have to do with child molestation?!
0:46 although she was a rude customer, and I don’t agree with her on that and asking them to heat her bagel which she bought herself, I sort of do understand where she’s coming from with some of her requests. I have a pretty bad fear of throwing up and one thing that really scares me is food safety. So sometimes eating out at restaurants is hard for me. I could totally see this lady having the same fear as I do, based on the requests for new gloves when preparing her food and not ordering anything that is prepared that could cause food poisoning. She probably did this for comfort of eating in a restaurant without being anxious while still getting the restaurant eating experience. But again, I don’t agree with how she acted entitled
She set down the bagel without announcing it to them, then got bitchy when OP apologized and had not seen it.
Why did the Dairy Queen guy throw away all of the food? I know that you can't give it to homeless people before. But I would have feed my crew.
if you let the cre eat it bo think the crew will make up fak orders rto get free food. they probably will do nothin g of the sort but people in power fear those hey control and asssume they ar all sceming to take something by deceit. because that is how th boss got to wher he is and he has no concept that thers might act differntly than he would.
These are the customers that will be responsible for 100% automaton/computer/robot customer service in the future.
The customer is always wrong
One time, a man called me worthless for “not putting enough ice” in his drink. My manager yelled at him and made him leave while I cried in the back 😀👌
It was an all-you-can-eat place that put me on a diet.
4:17 there was a story similar to this on Planet Dolan
14:37 I now want to see a showdown between b**** wife and Gordon Ramsay about blue steak
For the starbucks story. That girls father threatened you. You call the police.
Love the ones who try to haggle, like do they not know how retail stores work? Where are they getting the idea that haggling works at retail stores?
1:30 people are weird.
To the lady that served that group of deaf people, I sincerely hope that that experience did not deter you from serving others with profound, yet functional disabilities. I am one of that number, and for the most part, there are apples in every crowd, we are kind and gentle creatures who don’t want to make your day any worse it has to be, that is unless you deny us access for some extremely trivial and stupid reason. Yes, I’m talking to all you Uber drivers out there who deny us rides because we have a dog, you do realize it’s like denying someone has a ride a ride simply because they have a different pair of eyes? And again, last common sense was hanging by a thread on life-support. Talking to always, not talking to, talking about all those of us who have legitimate service dogs, not the “fake “service dogs that make so within actual service dog life harder. There is a clear distinction, how to enforce that distinction is a debate we can have another day.
My worst table as a waiter was a table of deaf people, I was very careful and accommodating, but there were several "mistakes". Those mistakes were the result of their failure to read the descriptions on the menu, and then expecting a different product. In my adult years I dated a deaf person, hired a deaf person, and got to know two guys raised by a deaf couple. My deaf employee made me aware that he would not get his clothes dirty, he required 24 hours notice if we were going to do work that could be considered messy. He was always perfectly attired. I just worked with it, even though no other employees required such notice.Otherwise he was a great employee.
My friends with deaf parents eventually had two sets of deaf parents after they divorced and remarried other deaf people. They all had lists of demands when they came to visit. Particular brands of food and drink. They requested their preferred breakfast foods at a certain time every morning, prepared for them. Specific times for meals, with only certain foods being acceptable. They were very demanding every time they visited. I came to realize that deafness can have some interesting affects on behaviors. Especially on the importance of routines, care of personal appearance, and resistance to change. Fortunately for my two friends, both sets of parents are lovely people, if a bit high maintenance!
I'm vision impaired, and so I tend to order the same things when I go to restaurants and a change if routine is a bit of a pain.
I try to make things work, and the restaurant where I work is usually excellent in making sure they don't have me do things that are gonna be unsafe or a super struggle.
I know I appreciate people who are accommodating.
Sounds like they're milking their disability.
@@phlushphish793 says someone who likely has no idea what it's like to live with a disability.
wtf is a blue steak. Rare, medium rare , medium, medium well, well-done and a punch in the face are the only levels. People are just makin shit up now.
Technically it's "bleu", and it's rarer than rare, that's why a lot of restaurants in the US won't cook it, very easy for it to be straight up undercooked
I don't know how many people realize you shouldn't mess with people who are handling your food.
Stupidity does that.
the coffee adn taos tmy bagel lady would have been vey unhappy wher I worked as our food safety rules did not allow us to even touch food brought in from outside. if we had dtoasted or baked something a customer brought in we had to close and sanatize hte whole kitchen or th health Dept could close us. they wer Super strict about oddd stuff and ignored other obviously bad practices. dude cooking food with open wounds in front of helth inspector, pass. other things were just insane. no idea if that was RElly the code in the city or state or whatever, but it wa how they enforced stuff.
Customers
I live in Savannah I refuse to go downtown anytime in March. No thank you lol
My family has lived in Savannah since it was founded. St. Patrick's Day was always ridiculous. For a town with relatively few Irish Folk, it always seemed ridiculous. When I was a kid, they even dyed the Savannah River green, it was not very successful!
So, a 'manager' doesn't know to capitalize 'I' when it's used alone; or, misspells 'liar' as 'lair?' At least he knows the difference between a hamburger & a cheeseburger.
RRRRRRRREEEEEEEEEEEEEEEEEEE
Liking/playing sports is a sign of moral degeneracy.
WTF, dude?
That's a weird thing to say.
26:37 fap-u-sinoes