Sad to see some people struggling, my child has just made the switch from MDI to T-slim and it's life changing. A little fiddly the first week until your confidence grows but we're loving it so far 🙏
My oldest son is in his early 20's and he has type 1 diabetes. But thank God for this piece of article th-cam.com/users/postUgkxVYhghKWmrUgXARZ_ydZTvmmcrw5L0I5i At first he thought he had the flu and was lying down on the bed for three days until his sister took him to the hospital. They took his blood and it was 600. What I do not understand is how he could have gotten it, since no one in the family has it. But he is winning the battle now. This is good stuff.
Hi Andy. We encourage you to visit our website here: www.tandemdiabetes.com/resources/diabetes-education/type-1-diabetes/type-1-vs-type-2-diabetes to learn more about type 1 and type 2 diabetes. As always, your healthcare provider is also a great resource of information, so please be sure to connect with them directly with any specific questions you have.
I have been a Type 1 Diabetic for 60 years, on a Medtronic pump for 9 years and now on the Tandem t:slim X2 with control IQ, which is the reason my Endocrinologist wanted me to switch. The Medtronic system reservoir changing, filling, loading, and priming was far superior and so simple compared to the Tandem. I think the designers of the Tandem system should have looked at the Medtronic reservoir system and received input from diabetics using insulin pumps before settling on this archaic design. On top of that, I use less than 50 units in a 3 day period. To fill a Tandem reservoir to the minimum amounts required means I have to put in 6 days worth of insulin and change the cannula after 3 days. The waste of supplies and insulin is careless. On a positive note, the control IQ technology has decreased the number of my hypoglycemic events.
@@tandemdiabetes I agree. I had the Medtronic for about 20 years and never had a problem. There are too many steps to change it. I also never had diabetic keto acidosis and I’ve been hospitalized 2 times now since getting the tandem pump. Very bad almost died. Twice within a month. Please design the supplies better. Thank you. Eleanor Emery.
@@eleanoremery3146 We are very sorry to hear this and we take this extremely seriously. A member of our Technical Support Team will be reaching out to you to investigate your experience further.
Just an observation, if you're using 50 units in 3 days, that's 16.8 units per day. At that rate, it would take you 2 months to use a bottle of insulin. Insulin is only good for 28 days after first opening. Seems to me that would make the "wasted" insulin a moot point, since you are using at a rate that will cause the insulin to expire before you use the bottle.
@@tandemdiabetes I agree very frustrating to fill cartridge, since I’ve heard the same manufacturer makes all cartridges and and reservoirs for a lot of insulin pump companies
I am using the Accu Chek Insight because the Tandem pump was not available in The Netherlands. When I have to replace the cartridge, I do not have to fill it. It is prefilled. That is very convenient. Hope the Tandem pump will have this option to in the future
Only just got one of these pumps a few weeks ago, got it with the Dexcom g6 sensor and the control IQ chip. Absolute life changer. Control is so much better and im having to put a lot less effort into managing my diabetes thanks to the control IQ chip. Worst thing about it is filling it up for me as my old pump was so simple, but its a no brainer having a pump thats more difficult to fill but makes life so much better.
We are so happy to hear that you're loving your pump Jack! Thank you for sharing your feedback regarding the cartridge change process with us. We can understand your feelings here and will be sure to document your comment with our Product Development team for future consideration. Thanks again!!
I am strongly considering getting t-slim as control IQ seems to outweigh the archaic cartridge system massively. One big step forward and a strange and silly one back. Can Tandem get prefilled cartridges made available like Roche did?
Had the Tandem pump for several years and I'm still kind of astounded why this process is so complicated. It takes me many times longer to change this than the pure hydraulic lever on older insulin pumps, and that time definitely adds up through the week. The pressure sensor is an absolute mess which landed me in the ER once as their helpline was no use and there was no published guide on how to fix issues with altitude/pressure. I think it's more complicated than it's worth. You waste 15-20 units every time you need to change cartridge even for a top up.
We're sorry to hear this Victoria. We do need to report this incident to our Technical Support Team. Could you please send us an email with your contact information to TandemCares@tandemdiabetes.com? We appreciate your feedback regarding the cartridge refill process and we will share your thoughts with Product Team.
@@tandemdiabetes tandem does not care. Also, you obviously are paid to be here, whereas I just paid $325 for a 3 month supply. Why don't YOU copy and paste the messages instead of sending the same auto response? I'm honestly embarrassed for the work ethic and quality at this company.
@@tandemdiabetes I sent all these same responses to your execs YEARS ago via email and got told too bad. Tandem is patronizing and useless. You don't respect your users at all.
@@monkieri2 Have you tried aspirating the air out of the cartridge before adding. I know it’s frustrating but I do this for my wife at least once a week and it makes filling or topping off easier for her. Best of luck 👍
I did my first cartridge and infusion set solo tonight. I am very glad to have these videos available. Overall, I am very pleased with the tSlim and Dexcom combo. My numbers have been running much better now. However, I did like my old cartridge and infusion set better.
Not gonna lie. I'm on Medtronic and hated the sensor so much I was absolutely going to switch to Tandem so I could use the Dexcom. However, I kept putting off the switch mostly because i didn't want to deal with this annoying Tslim fill procedure compared to the Medtronic. But I was still going to suffer through it... until Medtronic just released their 780G with Guardian 4. Auto correction bulus, lower target range, no calibrations, AND importantly a much better refill method! So I decided to go with Medtronic and just ordered the 780G.
I was a medtronic pump user for several years before switching over. This system is far better, however I very much agree with the general comments here. You guys already use the same MIO type cannula inserts, but the cartridge filling is quite annoying. If your company could change the filling of the cartridge to be less cumbersome it would be even better. My suggestion would be to fill the cartridge from the hosing instead of a tiny hole on the side. The Dexcom is great piece of technology to go along with your pump.
Thank you for sharing your thoughts with us James. We're always looking for ways to improve, so we will be sure to document your feedback here with the appropriate teams.
Thank you--I'm a total "Tandem rookie"; overall, a B plus video; one suggestion: give another 30 seconds/minute to unpacking/"springing" new infusion set; (it took me 15 minutes, to figure this out!) Overall, very helpful presentation--
Hi Michael. Thank you for this feedback. We will definitely pass it along to our Marketing team. If you need any assistance with your pump, please don't hesitate to reach out to our Technical Support team at (877) 801-6901.
I was trained at my endo's office by his RD, who also happens to be a T1D (she's currently using the Medtronics pump and will be getting the t:slim x2 soon). It really helps to learn from a factory-trained diabetic educator with a hands-on walkthrough. Best 2 hours spent on this system!
sorry to be so offtopic but does someone know a way to log back into an instagram account?? I was dumb lost the password. I would appreciate any assistance you can give me.
@Esteban Arthur I really appreciate your reply. I got to the site on google and I'm waiting for the hacking stuff atm. I see it takes quite some time so I will reply here later when my account password hopefully is recovered.
Filling the insulin port is a struggle every time. My hands are cramped before I can actually find the hole. What’s the trick? Because it’s so frustrating, I’m thinking of going back to Medtronic
I use a lighted headset magnifier. Seeing the target is half the battle. My close-up vision ain't what it was before 50+ years of T1D. My hands aren't shaky anymore, now that my A1C is 6.7 (thanks to my t:slim x2!) I still have the numb-type neuropathy, but the pain and unsteadiness are gone.
Now pumping on the X2 + Control IQ. The reservoir refill actually wasn't as bad as I thought. It is definitely a wasteful process, so I can see how someone who pays out of pocket for Insulin would be pissed to waste ~70u per fill where Medtronic is like 15u max. Medtronic exchange takes about 3-5 min where this is probably 10-15min. On the positive side the AutoSoft XC injection was actually less pain than Medtronic, it's also a slightly smaller footprint on your body. Control IQ already gave me an auto-bolus while typing this comment to bring my 165 bg down automatically. So overall it is probably worth the extra effort of their cartridge design if it brings 3 days of high tech control.
We appreciate you sharing your feedback with the community. We're always looking for ways to improve, your thoughts here are helpful so we'll be sure to document and share your comment with our internal Teams.
Waiting for my pump to get here. Wasnt gonna get one cause i use to have the medtronic one and i hated that thang so praying this will be easy to figure out
We can't wait for you to get started Jody! Please know, we are always here for you along this new journey. If you have any questions, please don't hesitate to reach out to us at TandemCares@TandemDiabetes.com.
These are a few of my biggest concerns when it comes to switching to tandem, some of which are just expected quality of life things that I don't understand why design would drift away from or stay with: 1. lack of view on reservoir 2. complicated load process that does not allow for corner cutting or time saving (time may be money but time is also my life, the less time i have to be diabetic the better)...for instance, with minimed's reservoir system I can either use the priming feature the pump has built in to push insulin through the tubing once the reservoir is connected to the pump OR i can save time by after drawing insulin from a vial into the reservoir with the plunger I can leave said plunger in and connect the tubing and manually push insulin through the tubing. That saves me about 2mins of time that i dont have to think about diabetes. Consider this type of design in your pumps. 3. luer lock is old, why even go with this design when there are better designs out there? 4. replaceable batteries. Again, time is my life. I don't want to be connected to charge something. Either incorporate the old school method of disposable batteries OR add a swappable rechargeable battery to your systems. I don't want to slowly watch my pump battery life go down and be told "we're gonna wait until its under 3 days per charge". That's crazy. I would love to give further feedback on quality of life stuff if you'd have it from during the design of your next system. I run r/type1diabetes on reddit and write/direct film for a living so time saved is very important to me so I can continue to do my job and help others to the best of my abilities.
Thank you for taking the time to share your thoughts with us here, Greg. While we can’t speak to plans for future features, we appreciate the need for improving accessibility. We are continually planning enhancements for our cartridge and infusion set portfolio, including making insertion easier and further extending wear time. We are always looking for ways to improve the experience for our Tandem family and will be sure to log your feedback for review by our development teams. Furthermore, we encourage you to continue to share your comments with our Customer Support representatives the next time you call to speak with the team. They are here for you 24/7 at +1(877)801-6901. Additionally, we issue annual customer surveys via email throughout the year, and we invite you to respond with your feedback at that time. Thank you again for your message and for helping us to continue to focus on the right things as we work to optimize our offerings over time.
There's an important step missing in the video. At the end of the "Fill Tubing" process, and at the end of the "Fill Cannula" process (see the video at exactly 5:26 in), you are presented with a "Back Arrow" option at the top left of the screen, and a Green "Check" icon on the right-hand side of the screen. If you hit the logical Green "Check" option, the loading process starts over and you are forced to repeat the "Fill Tubing" process, losing at least 10 or so units. Instead of the Green "Check" when done, you must select the "Back Arrow." Only then are you presented with the "Resume Insulin Now Option." I'd recommend that Tandem refresh the UI to make that more clear for users. Other than that small nit, it's been a thoroughly great experience switching from Medtronic to Tandem. If I'm doing this wrong, or if anyone has other recommendations, I'm all ears.
Hi Michael, we see what you mean here and appreciate this feedback. From the "Load Screen" tap Fill Cannula. Insert a new infusion set and connect filled tubing to site, then tap the check mark. You can view a PDF with step by step instructions of this process here: www.tandemdiabetes.com/docs/default-source/general-guides/ml-1002614_e-print-flyer-quick-reference-sheet-load-a-cartridge.pdf?sfvrsn=fefc36d7_31
@@tandemdiabetes we know HOW it's supposed to work, we're telling you it's a bad system. Stop patronizing your customers who use this tech 24/7, and actually fix something.
It only takes 3-5 minutes (of your life!) to change the cartridge and once you have done it a few times it is as easy as brushing your teeth! (If you have any, oops!)
@@kathrinmoore4435 takes way longer than that, especially when the stupid thing doesn't attach well and comes right off when you try to pull the needle out and have to do the whole thing all over again and waste another insert. All because they have a terrible and cheap design. Medtronic has a way better one.
Wow. So many complaints about the cartridge change procedure. I can change my Medtronic reservoir quickly. But I am still proceeding with a change to Tandem so it will integrate with my Dexcom G6! Anything not to go back to a Medtronic sensor/transmitter CGM. Anything!
Our Product Development team is aware of the feedback here and is taking it into consideration in future enhancements. We look forward to you joining the Tandem family! If you need any assistance, please don't hesitate to reach out to us. We're always here for you.
If you have to go on a trip, can you prefill a cartridge or is that a bad idea? (eg: at home you already fill your cartridge, so that all you have to do is pop it in after 3 days + new infusion set)
You should not pre-fill the cartridge. We have not done testing on the biocompatibility and stability of insulin stored in the cartridge for extended periods of time.
@@gavinkincade8862 What time period of a trip are we talking about? :) Eg: when you pre-filled, how many days until you actually started using the cartridge? Thanks!
Really wish I had gone with omnipod. Issue after issue with pump and support won’t do anything except to blame the Dexcom’s transmitter. Although the transmitter stays connected 100 percent to the time with all my other devices it won’t stay connected to the pump. But of course it’s not tandems fault. Is everyone else.
@@big70booty We would love for you to join the Tandem family! Whenever you're ready, the best way to start the process is to submit our online form (ow.ly/bexC30g1PdW), or you can give us a call at 1-877-801-6901.
Just switched to the Tandem t:slim X2, my first time on an insulin pump after being T1D for about 13 years. I love the Control IQ technology and the size of the pump. However, I can’t help but think how many units of insulin are wasted in the process of switching tubing and such. Seems very wasteful in fact, that part of the pump needs to be redesigned.
Welcome to the Tandem Family, Mike! We'd like to learn more about your experience to see how we can help. Can you please reach out to us at TandemCares@TandemDiabetes.com, so we can assist you further? In the meantime, we will be sure to log your comments for review by our development teams.
I was just changing my sons pump and had some insulin (little drops) keep leaking out of the fill port on the cartridge... I was so sad to waste insulin but I changed the cartridge just to be on the safe side. Just hoping someone has any feedback or if anyone has experienced this in case it happens again. Thanks!
If it was brand new, I'd have probably drawn the insulin out again and put it in the new cartridge. You're not supposed to do that for a cartridge that has been used, but if you notice it during the filling and instantly draw it out again: why not... No way the insulin will have depleted at that point.
Good move. A cartridge leaking from ANYWHERE is not working right. These things are built to tolerances, not absolutes (Think: space shuttle). Any time ANY of the disposables aren't working like they're supposed to, just grab another one.
@@BlazerStoner420 Great solution! I'm not a big fan of the "old insulin deteriorates" response, 'cuz that would mean my cartridge insulin at day 3/69 hours is less effective than at day 0/02 hours. If so, there would need to be a dosage algorithm to compensate for this so-called "deterioration." Besides, the insulin in the cartridge can be close to body temp for several hours; I sleep with the pump against my body sometimes, and have experienced decreased efficacy at day 3... zero times. My basal and bolus doses are just as effective throughout the entire 3-day usage. But I get it; legal dept. has to have a say in all this.
@@nu8150 Then you have never been in hot weather. The insulin in my cartridge after 1 day in 95 degree weather was less effictive day by day. On the third day I was having to give 1.4 times more insulin then I would normaly give due to how the hot weather degraded the insulin. I live in Washington state and it is usally between 65 to 78 degrees throughout the summer for work I had to go to Arizona for hot day testing on the 747-8 and the temp was 110 degrees my insulin did not last 8 hours in that weather. So it all just depends on the weather you are in for me I filled my cartidge with only 100 units so that I would not waste the other 200 units at the end of the day.
The instructions I have say that you should pull the plunger all the way back when getting the air out of the new cartridge this is not what is shown here, which method is correct?
Hi Elena. The instructions you received are correct. You should pull back on the plunger until it is fully retracted. Our apologies for the confusion this has caused. We will be sure to relay this information to our team.
I seriously don't understand why this needs to be so complicated. "The needle should go halfway in and stop, but sometimes will go all the way in"? Why?that means something is inconsistsnt. Having to insert the needle twice, once for air removal and once for filling seems to weakin the rubber seal sometimes, causing leaks. This process is archaic and is a major downside for this insulin pump. I feel like the quality in the cartridges has gone downhill lately as well. Ive had cartridge bags pop from filling with less than 300 units. Frustrated and seriously interrsted in switching to a different brand pump next.
Hi Stephen. Thank you for taking the time to share your feedback with us. We have documented this with our Product Developers and escalated this over to our Technical Support team, who will be in touch with you directly about your experiences.
I have tried changing reservoir and needles now three times (worked for a week before this and have only had it for a week). It displays an error when "checking" the reservoir. When I proceed to the; fill needle with insulin step, no insulin ever leaves the pump. Have tried three different needles and reservoirs. Tried calling support and they couldn't help. Must say this isn't the best start I could have with this pump
We're sorry to learn about your experience and we'd like to help. Caring for our Tandem Family is our priority, and we want you to know that we are always here to support you. When you have a chance, can you please share these details with us at TandemCares@TandemDiabetes.com? We'd like to have a team member follow up with you directly. As always, our Technical Support team is available 24/7. Please do not hesitate to reach out to them at +1(877)801-6901, Option 1, anytime you have questions about your Tandem pump.
Thanks for asking. No. Tandem has not done testing on the biocompatibility and stability of insulin stored in the cartridge for extended periods of time, or of insulin refrigerated in the cartridge. In addition, insulin has dissolved gasses and when cold insulin is warmed, the gas will come out of solution and form bubbles. So, putting a pre-filled cartridge of refrigerated insulin in the pump may result in bubbles in the system.
Schade, dass es nach so vielen Jahren der Pumpentherapie immer noch so umständlich sein muss! Es wäre schön, wenn man U200 Insulin nutzen könnte, um länger mit einer Füllung hinzukommen oder eine noch kleinere Pumpe zu haben. Trotzdem eine gute Pumpe, ich freue mich schon auf den Wechsel und hoffe, dass Control-IQ bald in Deutschland zu haben sein wird.
Endlich bald in Deutschland verfügbar, aber meine Krankenkasse wird sie leider nicht zahlen, da ich erst 2 Jahre die Medtronic G640 trage. Da ich aber den Dexcom G6 Sensor nutze, habe ich immer 2 Geräte zum Mitschleppen, was im Job nicht immer leicht ist. Vielleicht klappt es ja irgendwann mal....
This pump works well, but at almost 70 years old, I have a tremulously difficult time filling the cartridge. Unless that needle is exactly in the center, it WILL NOT fill. No matter how much pressure I put on it, almost breaking the syringe, it is stuck. After a recent kidney transplant, I shake more than ever. Sometimes it takes 8 tries to get the needle to insert properly. Can't they make the rubber piece a little larger or perhaps not have the really thick rubber so wide around the edges? I hope the x3 will be better, but I doubt it.
We’re sorry to hear about the trouble you're experiencing with the cartridge fill process. We will be sure to document this feedback with our Product Development team. In the meantime, you may be interested in the Cierta tool which is a product manufactured by Ayuda Life that is intended to help users align the Tandem needle & syringe with the t:slim X2 insulin pump cartridge when filling insulin. To learn more, please visit: www.ayudalife.com/?gclid=Cj0KCQiAxoiQBhCRARIsAPsvo-xGa0mEJcQW5810eucd888AH3fPEx7hgEU8do36zIs7ch8H9xQsJ_oaAlSsEALw_wcB#Features Please note: The Cierta product has not been tested by Tandem, therefore Tandem cannot endorse the use of this product.
Hi Denise. We appreciate the suggestion and will be sure to share this with the appropriate teams. In the meantime, you can find instructions and diagrams on this process on pages 109-111 of our User Guide here: www.tandemdiabetes.com/docs/default-source/product-documents/t-slim-x2-insulin-pump/aw-1007704_b-user-guide-mobile-bolus-tslim-x2-control-iq-7-6-mgdl-artwork-web.pdf?sfvrsn=71e5e2d7_32
I am due to start on the Dexcom in a few weeks and the IQ. I don't know hwat to expect and any comments on managing sport/hypos woudl help? On menopause and really struggling with lots of random lows. Will this help?
Hi Kathrin, our Team would love to help answer your questions and concerns about starting on our t:slim X2 pump. Please feel free to reach out to them at (877) 801-6901
Can a user use the cartridge more than 3 days? I have seen some people using one for a week that is filled to the max. I was instructed to use it for 3 days.
@@tandemdiabetesThank you for a,fast reply. Is the cartridge going to be updated to last longer like max 5 days? Or is it staying as is for the safety of the user?
At 2:59 you show the Home screen and advise us to click Options. I am getting my X2 later this month and i have been using the T:Slim Simulator App on my phone. The App shows a different screen to the one on your video. Which is correct? Also, when i tell the app to "Stop Deliveries", and "Load", the load screen options are all greyed out except for the Site Reminder button. This again, is not the same as the video. Should i stop using the Simulator App, or should i stop looking at the Video?
Hi Chris. Thank you for your question. Our app displays the user interface of our t:slim X2 pump with Basal-IQ and with the Dexcom G6 CGM integration. The video above does not display this, as we do not have Health Canada approval for our Tandem Device Updater, which allows for the use of our Basal-IQ software update. Also, the load process screen looks this way because this process requires components specific to pump hardware that are not possible to represent in an app format. As a reminder, this application is for demonstration purposes only and should not be used for therapy decisions. It is intended to illustrate the user interface on a Tandem Diabetes Care™ insulin pump. This application is provided on an "as-is" basis, without any warranty, and is not identical to the functionality of the pump. It should not be relied upon for instruction on use of the pump and is not a substitute for the user guide or training by a certified pump trainer.
If my cartridge is running low early (before my 3 days when the infusion site should be changed), can I just add some more insulin? Will I have to do any of the air removing steps, or just poke and inject some more into the cartridge?
Hi Andrey. Like all pump reservoirs on the market, ours are labeled for single use only for the safety of the user. Old insulin remaining in the cartridge after the first use deteriorates and becomes less effective, having a negative effect on glucose control. So we would advise against refilling the cartridge.
Thank you for your interest! Price varies person to person. We'd love to help you figure out the cost for you. The best way to start the process is to submit our online form here: ow.ly/PV0AX or you can give us a call at 1-877-801-6901, option 2.
@@darrenburton250 The price of our products can vary based on many factors that can be specific to the customer. One factor being each individual insurance plan.
Thank you for the question. We recommend that you do not remove or add insulin from a filled cartridge after loading onto the pump. This will result in an inaccurate display of the insulin level on the Home screen and you could run out of insulin before the pump detects an empty cartridge. This can cause adverse effects.
Oh my god. This is complicated compared e.g. medtronics reservoirs. My 11y daughter does this alone and such old school fill process prevents us to change the pump
We appreciate your feedback and will be sure to pass this along to our Product team for consideration. If your daughter would like a little more training on this, we can definitely arrange for a local team member to go over these steps with her. Please let us know. Thank you!
Like any skill, it gets easier with practice. The 3 main tasks are: 1) Fill (the cartridge with insulin), 2) Flush (the tubing with insulin), and 3) Apply (the new infusion set to the skin). Everything else is details and subtasks. If she can work a cell phone or Windows 10, then this will become a breeze. It helps a lot to have a patient diabetic educator... mine was my dietitian who is also a T1D.
@@nu8150 It is not with the pump itself. But who invents the cartridge? Why is it not clear plastic to see if there are air bubbles in it? Why using a syringe? in my Opinion it makes not sense. Why not add an adapter with the new cardtridge tom put the insulin ? I do noz understand engineers who create more complicated solutions than needed.
@@sspaine5 We recommend disposing of your old pump and infusion sets in accordance with your local disposal regulations. You may also be able to donate your old pumps to your healthcare provider’s office, for someone who might not be able to purchase a pump of their own.
All of your videos assume the pump is powered up. I just spent a half hour trying to start mine after being powered off. It starts up and the shits off. I now have to call tech support smh it would be nice to have a power up video, obviously is not that simple. I'm on vacation and don't have all the manuals with me.
Nothing in the manual covers pump behavior like that. Starting up then immediately shutting down is abnormal. Your instinct to call tech support was correct. However, you were able to post to this thread while on vacation... at what point did downloading the manual become impossible? Asking for a friend...
I just put in a new filled cartridge and after I fill the tubing infusion set, it keeps telling me a minimum of 50 units is required and forces me to repeat the previous steps of replacing the cartridge and tubing despite filling the cartridge with over 200 units of insulin how do I fix this and get out of this loop? Its still doing this even when I replace and refill another entirely new cartridge too.
We're so sorry to hear about this. Please call into our Technical Support team directly at (877) 801-6901, Option 1, and they will be able to help take a look into this.
@@annlaurier264 We're very sorry to hear this, we would like to get more details from you. Could you please send us an email to TandemCares@tandemdiabetes.com?
Sorry, but, seriously, I don't like the idea of going from using Insulin pens to using a syringe and vile to fill up a cartridge for this pump! Like, why isn't there a better way to do this?!? Why isn't there a way to use my Novolog Insulin pens to fill up the cartridge? Seems like such a waste of Insulin!
We're always looking for feedback on how to improve our products and processes, so your comment will be documented with our Product team for consideration.
@@rosieglenn8048 Sometimes it actually does, other times, not so much. I refilled a cartridge once on day 1.5 of 3, when it gave me the "low insulin" alert, but it wasn't happy with less than 90 units. The "units remaining" number seems to be a guesstimate, as I always start with 200 units, waste 12.4 with the tubing fill, and waste 3 more units with the cannula fill. It then hovers at a "120+" reading for a day sometimes, then starts dropping. My "pump history" doesn't show delivery of more than 32 units despite the "drop" of 60+ units in one day! Your mileage will vary, I'm certain...
No. Like all pump reservoirs on the market, ours are labeled for single use only for the safety of the user. Old insulin remaining in the cartridge after the first use deteriorates and becomes less effective, having a negative effect on glucose control.
worst tech support ever 4 and 6 hour wait to get a call back. if you have a 4 to 6 hr wait to call back you best be doing some hiring i so flipping wish i would have known, i wouldnt have gotten this companies product
We are very sorry for the wait time you experienced. This issue is our top priority and we are working hard to do everything in our control to address this. We would like you to know, we have several teams that will be augmented with new recruits in the coming weeks, which will help. We have a detailed hiring plan to continue sourcing staff to ensure we bring our service levels back to normal levels. The latter will take a bit longer, but we plan to move quickly. We are also taking immediate action utilizing overtime and cross functional support to help bridge the gap in the short term. If you still need assistance, please send us an email to TandemCares@tandemdiabetes.com
Sad to see some people struggling, my child has just made the switch from MDI to T-slim and it's life changing. A little fiddly the first week until your confidence grows but we're loving it so far 🙏
We're honored to help your family out. Thank you for putting your trust in Tandem. 💙
My oldest son is in his early 20's and he has type 1 diabetes. But thank God for this piece of article th-cam.com/users/postUgkxVYhghKWmrUgXARZ_ydZTvmmcrw5L0I5i At first he thought he had the flu and was lying down on the bed for three days until his sister took him to the hospital. They took his blood and it was 600. What I do not understand is how he could have gotten it, since no one in the family has it. But he is winning the battle now. This is good stuff.
Hi Andy. We encourage you to visit our website here: www.tandemdiabetes.com/resources/diabetes-education/type-1-diabetes/type-1-vs-type-2-diabetes to learn more about type 1 and type 2 diabetes. As always, your healthcare provider is also a great resource of information, so please be sure to connect with them directly with any specific questions you have.
I have been a Type 1 Diabetic for 60 years, on a Medtronic pump for 9 years and now on the Tandem t:slim X2 with control IQ, which is the reason my Endocrinologist wanted me to switch. The Medtronic system reservoir changing, filling, loading, and priming was far superior and so simple compared to the Tandem. I think the designers of the Tandem system should have looked at the Medtronic reservoir system and received input from diabetics using insulin pumps before settling on this archaic design. On top of that, I use less than 50 units in a 3 day period. To fill a Tandem reservoir to the minimum amounts required means I have to put in 6 days worth of insulin and change the cannula after 3 days. The waste of supplies and insulin is careless. On a positive note, the control IQ technology has decreased the number of my hypoglycemic events.
We appreciate your feedback here, Ed. We will be sure to document and share this with our Product Team for consideration.
@@tandemdiabetes I agree. I had the Medtronic for about 20 years and never had a problem. There are too many steps to change it. I also never had diabetic keto acidosis and I’ve been hospitalized 2 times now since getting the tandem pump. Very bad almost died. Twice within a month. Please design the supplies better. Thank you. Eleanor Emery.
@@eleanoremery3146 We are very sorry to hear this and we take this extremely seriously. A member of our Technical Support Team will be reaching out to you to investigate your experience further.
Just an observation, if you're using 50 units in 3 days, that's 16.8 units per day. At that rate, it would take you 2 months to use a bottle of insulin. Insulin is only good for 28 days after first opening. Seems to me that would make the "wasted" insulin a moot point, since you are using at a rate that will cause the insulin to expire before you use the bottle.
@@tandemdiabetes I agree very frustrating to fill cartridge, since I’ve heard the same manufacturer makes all cartridges and and reservoirs for a lot of insulin pump companies
Just got my pump! I’m going for training in 10 days. Nervous and excited!
Welcome to the Tandem Family, Alice! We're excited for you to get up and running :)
I am using the Accu Chek Insight because the Tandem pump was not available in The Netherlands. When I have to replace the cartridge, I do not have to fill it. It is prefilled. That is very convenient. Hope the Tandem pump will have this option to in the future
Only just got one of these pumps a few weeks ago, got it with the Dexcom g6 sensor and the control IQ chip. Absolute life changer. Control is so much better and im having to put a lot less effort into managing my diabetes thanks to the control IQ chip. Worst thing about it is filling it up for me as my old pump was so simple, but its a no brainer having a pump thats more difficult to fill but makes life so much better.
We are so happy to hear that you're loving your pump Jack! Thank you for sharing your feedback regarding the cartridge change process with us. We can understand your feelings here and will be sure to document your comment with our Product Development team for future consideration. Thanks again!!
I am strongly considering getting t-slim as control IQ seems to outweigh the archaic cartridge system massively. One big step forward and a strange and silly one back. Can Tandem get prefilled cartridges made available like Roche did?
Had the Tandem pump for several years and I'm still kind of astounded why this process is so complicated. It takes me many times longer to change this than the pure hydraulic lever on older insulin pumps, and that time definitely adds up through the week. The pressure sensor is an absolute mess which landed me in the ER once as their helpline was no use and there was no published guide on how to fix issues with altitude/pressure.
I think it's more complicated than it's worth. You waste 15-20 units every time you need to change cartridge even for a top up.
We're sorry to hear this Victoria. We do need to report this incident to our Technical Support Team. Could you please send us an email with your contact information to TandemCares@tandemdiabetes.com?
We appreciate your feedback regarding the cartridge refill process and we will share your thoughts with Product Team.
@@tandemdiabetes tandem does not care. Also, you obviously are paid to be here, whereas I just paid $325 for a 3 month supply. Why don't YOU copy and paste the messages instead of sending the same auto response? I'm honestly embarrassed for the work ethic and quality at this company.
@@tandemdiabetes I sent all these same responses to your execs YEARS ago via email and got told too bad. Tandem is patronizing and useless. You don't respect your users at all.
Good grief. I have heard such great things about Tandem but filling the cartridge with a needle seems so old fashioned to me.
@@monkieri2
Have you tried aspirating the air out of the cartridge before adding. I know it’s frustrating but I do this for my wife at least once a week and it makes filling or topping off easier for her. Best of luck 👍
I did my first cartridge and infusion set solo tonight. I am very glad to have these videos available.
Overall, I am very pleased with the tSlim and Dexcom combo. My numbers have been running much better now. However, I did like my old cartridge and infusion set better.
Thank you for sharing this feedback with us. We're so glad to hear that you are having a good experience thus far.
Yes, I too preferred my OmniPod with no tubing to fuss with.
Not gonna lie. I'm on Medtronic and hated the sensor so much I was absolutely going to switch to Tandem so I could use the Dexcom. However, I kept putting off the switch mostly because i didn't want to deal with this annoying Tslim fill procedure compared to the Medtronic. But I was still going to suffer through it... until Medtronic just released their 780G with Guardian 4. Auto correction bulus, lower target range, no calibrations, AND importantly a much better refill method! So I decided to go with Medtronic and just ordered the 780G.
Hi, can you share please your experience with G4 sensor? Did they improve the accuracy comparing to G3?
Thanks. This really helped my grandma
We're so glad to hear that!
just got the tandem slim and it has been amazing doe has the tandem staff that helped me out with training and setting up my pump.
We're so happy to hear this, Cat! Thank you for sharing your experience! :)
I was a medtronic pump user for several years before switching over. This system is far better, however I very much agree with the general comments here. You guys already use the same MIO type cannula inserts, but the cartridge filling is quite annoying. If your company could change the filling of the cartridge to be less cumbersome it would be even better. My suggestion would be to fill the cartridge from the hosing instead of a tiny hole on the side. The Dexcom is great piece of technology to go along with your pump.
Thank you for sharing your thoughts with us James. We're always looking for ways to improve, so we will be sure to document your feedback here with the appropriate teams.
Thank you--I'm a total "Tandem rookie"; overall, a B plus video; one suggestion: give another 30 seconds/minute
to unpacking/"springing" new infusion set; (it took me 15 minutes, to figure this out!)
Overall, very helpful presentation--
Hi Michael. Thank you for this feedback. We will definitely pass it along to our Marketing team. If you need any assistance with your pump, please don't hesitate to reach out to our Technical Support team at (877) 801-6901.
I was trained at my endo's office by his RD, who also happens to be a T1D
(she's currently using the Medtronics pump and will be getting the t:slim x2 soon).
It really helps to learn from a factory-trained diabetic educator with a hands-on walkthrough.
Best 2 hours spent on this system!
sorry to be so offtopic but does someone know a way to log back into an instagram account??
I was dumb lost the password. I would appreciate any assistance you can give me.
@Marco Alvaro instablaster =)
@Esteban Arthur I really appreciate your reply. I got to the site on google and I'm waiting for the hacking stuff atm.
I see it takes quite some time so I will reply here later when my account password hopefully is recovered.
Filling the insulin port is a struggle every time. My hands are cramped before I can actually find the hole. What’s the trick? Because it’s so frustrating, I’m thinking of going back to Medtronic
I use a lighted headset magnifier.
Seeing the target is half the battle.
My close-up vision ain't what it was before 50+ years of T1D.
My hands aren't shaky anymore, now that my A1C is 6.7 (thanks to my t:slim x2!)
I still have the numb-type neuropathy, but the pain and unsteadiness are gone.
Now pumping on the X2 + Control IQ. The reservoir refill actually wasn't as bad as I thought. It is definitely a wasteful process, so I can see how someone who pays out of pocket for Insulin would be pissed to waste ~70u per fill where Medtronic is like 15u max. Medtronic exchange takes about 3-5 min where this is probably 10-15min. On the positive side the AutoSoft XC injection was actually less pain than Medtronic, it's also a slightly smaller footprint on your body. Control IQ already gave me an auto-bolus while typing this comment to bring my 165 bg down automatically. So overall it is probably worth the extra effort of their cartridge design if it brings 3 days of high tech control.
We appreciate you sharing your feedback with the community. We're always looking for ways to improve, your thoughts here are helpful so we'll be sure to document and share your comment with our internal Teams.
Waiting for my pump to get here. Wasnt gonna get one cause i use to have the medtronic one and i hated that thang so praying this will be easy to figure out
We can't wait for you to get started Jody! Please know, we are always here for you along this new journey. If you have any questions, please don't hesitate to reach out to us at TandemCares@TandemDiabetes.com.
I'm very pleased with this video now I can do it without looking at the video I'm soooooo glad 😊 .
Glad this video was useful for you, Dalila!
I got my pump a few weeks aho and this was helpful ♡♡
We're so happy to hear this! Welcome to the Tandem family! 💙
These are a few of my biggest concerns when it comes to switching to tandem, some of which are just expected quality of life things that I don't understand why design would drift away from or stay with:
1. lack of view on reservoir
2. complicated load process that does not allow for corner cutting or time saving (time may be money but time is also my life, the less time i have to be diabetic the better)...for instance, with minimed's reservoir system I can either use the priming feature the pump has built in to push insulin through the tubing once the reservoir is connected to the pump OR i can save time by after drawing insulin from a vial into the reservoir with the plunger I can leave said plunger in and connect the tubing and manually push insulin through the tubing. That saves me about 2mins of time that i dont have to think about diabetes. Consider this type of design in your pumps.
3. luer lock is old, why even go with this design when there are better designs out there?
4. replaceable batteries. Again, time is my life. I don't want to be connected to charge something. Either incorporate the old school method of disposable batteries OR add a swappable rechargeable battery to your systems. I don't want to slowly watch my pump battery life go down and be told "we're gonna wait until its under 3 days per charge". That's crazy.
I would love to give further feedback on quality of life stuff if you'd have it from during the design of your next system. I run r/type1diabetes on reddit and write/direct film for a living so time saved is very important to me so I can continue to do my job and help others to the best of my abilities.
Thank you for taking the time to share your thoughts with us here, Greg. While we can’t speak to plans for future features, we appreciate the need for improving accessibility. We are continually planning enhancements for our cartridge and infusion set portfolio, including making insertion easier and further extending wear time. We are always looking for ways to improve the experience for our Tandem family and will be sure to log your feedback for review by our development teams.
Furthermore, we encourage you to continue to share your comments with our Customer Support representatives the next time you call to speak with the team. They are here for you 24/7 at +1(877)801-6901. Additionally, we issue annual customer surveys via email throughout the year, and we invite you to respond with your feedback at that time. Thank you again for your message and for helping us to continue to focus on the right things as we work to optimize our offerings over time.
There's an important step missing in the video. At the end of the "Fill Tubing" process, and at the end of the "Fill Cannula" process (see the video at exactly 5:26 in), you are presented with a "Back Arrow" option at the top left of the screen, and a Green "Check" icon on the right-hand side of the screen. If you hit the logical Green "Check" option, the loading process starts over and you are forced to repeat the "Fill Tubing" process, losing at least 10 or so units. Instead of the Green "Check" when done, you must select the "Back Arrow." Only then are you presented with the "Resume Insulin Now Option." I'd recommend that Tandem refresh the UI to make that more clear for users. Other than that small nit, it's been a thoroughly great experience switching from Medtronic to Tandem. If I'm doing this wrong, or if anyone has other recommendations, I'm all ears.
Hi Michael, we see what you mean here and appreciate this feedback. From the "Load Screen" tap Fill Cannula. Insert a new infusion set and connect filled tubing to site, then tap the check mark. You can view a PDF with step by step instructions of this process here: www.tandemdiabetes.com/docs/default-source/general-guides/ml-1002614_e-print-flyer-quick-reference-sheet-load-a-cartridge.pdf?sfvrsn=fefc36d7_31
Tandems UI was written by a 3 year old
@@tandemdiabetes we know HOW it's supposed to work, we're telling you it's a bad system. Stop patronizing your customers who use this tech 24/7, and actually fix something.
Training in four days. Here's hoping this helps.
How exciting! We can't wait for you to get started, Harry. Let us know if you have any questions along the way!
The biggest disadvantage of this pump is no prefilled cartridges. It could be the reason that I won’t choose for the pump.
Hi Hans, thank you for your feedback on this. We will pass this onto our Product Team.
Takes me about 5 minutes every 3 or 4 days.
It only takes 3-5 minutes (of your life!) to change the cartridge and once you have done it a few times it is as easy as brushing your teeth! (If you have any, oops!)
@@kathrinmoore4435 takes way longer than that, especially when the stupid thing doesn't attach well and comes right off when you try to pull the needle out and have to do the whole thing all over again and waste another insert. All because they have a terrible and cheap design. Medtronic has a way better one.
It is good
Wow. So many complaints about the cartridge change procedure. I can change my Medtronic reservoir quickly. But I am still proceeding with a change to Tandem so it will integrate with my Dexcom G6! Anything not to go back to a Medtronic sensor/transmitter CGM. Anything!
Our Product Development team is aware of the feedback here and is taking it into consideration in future enhancements. We look forward to you joining the Tandem family! If you need any assistance, please don't hesitate to reach out to us. We're always here for you.
If you have to go on a trip, can you prefill a cartridge or is that a bad idea? (eg: at home you already fill your cartridge, so that all you have to do is pop it in after 3 days + new infusion set)
You should not pre-fill the cartridge. We have not done testing on the biocompatibility and stability of insulin stored in the cartridge
for extended periods of time.
Yes you can that’s what i do, works fine
@@gavinkincade8862 I assume you keep the prefilled cartridge(s) cold?
@@dwightl5863 yes
@@gavinkincade8862 What time period of a trip are we talking about? :) Eg: when you pre-filled, how many days until you actually started using the cartridge? Thanks!
Really wish I had gone with omnipod. Issue after issue with pump and support won’t do anything except to blame the Dexcom’s transmitter. Although the transmitter stays connected 100 percent to the time with all my other devices it won’t stay connected to the pump. But of course it’s not tandems fault. Is everyone else.
Do you need to purchase needles separately or does it come with one to fill the cartridge? Really interested
Hi Kristina. Thank you for your interest! The cartridges do come with the syringes and needles.
Thanks
Good video
We're so glad you think so!
@@tandemdiabetes Keep the videos coming. I hope to get a pump one day.
@@big70booty We would love for you to join the Tandem family! Whenever you're ready, the best way to start the process is to submit our online form (ow.ly/bexC30g1PdW), or you can give us a call at 1-877-801-6901.
Just switched to the Tandem t:slim X2, my first time on an insulin pump after being T1D for about 13 years. I love the Control IQ technology and the size of the pump. However, I can’t help but think how many units of insulin are wasted in the process of switching tubing and such. Seems very wasteful in fact, that part of the pump needs to be redesigned.
Welcome to the Tandem Family, Mike! We'd like to learn more about your experience to see how we can help. Can you please reach out to us at TandemCares@TandemDiabetes.com, so we can assist you further? In the meantime, we will be sure to log your comments for review by our development teams.
I was just changing my sons pump and had some insulin (little drops) keep leaking out of the fill port on the cartridge... I was so sad to waste insulin but I changed the cartridge just to be on the safe side. Just hoping someone has any feedback or if anyone has experienced this in case it happens again. Thanks!
If it was brand new, I'd have probably drawn the insulin out again and put it in the new cartridge. You're not supposed to do that for a cartridge that has been used, but if you notice it during the filling and instantly draw it out again: why not... No way the insulin will have depleted at that point.
Good move.
A cartridge leaking from ANYWHERE is not working right.
These things are built to tolerances, not absolutes (Think: space shuttle).
Any time ANY of the disposables aren't working like they're supposed to, just grab another one.
@@BlazerStoner420 Great solution!
I'm not a big fan of the "old insulin deteriorates" response,
'cuz that would mean my cartridge insulin at day 3/69 hours is less effective than at day 0/02 hours.
If so, there would need to be a dosage algorithm to compensate for this so-called "deterioration."
Besides, the insulin in the cartridge can be close to body temp for several hours; I sleep with the pump against my body sometimes,
and have experienced decreased efficacy at day 3...
zero times.
My basal and bolus doses are just as effective throughout the entire 3-day usage.
But I get it; legal dept. has to have a say in all this.
@@nu8150 Then you have never been in hot weather. The insulin in my cartridge after 1 day in 95 degree weather was less effictive day by day. On the third day I was having to give 1.4 times more insulin then I would normaly give due to how the hot weather degraded the insulin. I live in Washington state and it is usally between 65 to 78 degrees throughout the summer for work I had to go to Arizona for hot day testing on the 747-8 and the temp was 110 degrees my insulin did not last 8 hours in that weather. So it all just depends on the weather you are in for me I filled my cartidge with only 100 units so that I would not waste the other 200 units at the end of the day.
The instructions I have say that you should pull the plunger all the way back when getting the air out of the new cartridge this is not what is shown here, which method is correct?
Hi Elena. The instructions you received are correct. You should pull back
on the plunger until it is fully retracted. Our apologies for the confusion this has caused. We will be sure to relay this information to our team.
I seriously don't understand why this needs to be so complicated. "The needle should go halfway in and stop, but sometimes will go all the way in"? Why?that means something is inconsistsnt. Having to insert the needle twice, once for air removal and once for filling seems to weakin the rubber seal sometimes, causing leaks. This process is archaic and is a major downside for this insulin pump. I feel like the quality in the cartridges has gone downhill lately as well. Ive had cartridge bags pop from filling with less than 300 units. Frustrated and seriously interrsted in switching to a different brand pump next.
Hi Stephen. Thank you for taking the time to share your feedback with us. We have documented this with our Product Developers and escalated this over to our Technical Support team, who will be in touch with you directly about your experiences.
I have tried changing reservoir and needles now three times (worked for a week before this and have only had it for a week). It displays an error when "checking" the reservoir. When I proceed to the; fill needle with insulin step, no insulin ever leaves the pump. Have tried three different needles and reservoirs. Tried calling support and they couldn't help. Must say this isn't the best start I could have with this pump
We're sorry to learn about your experience and we'd like to help. Caring for our Tandem Family is our priority, and we want you to know that we are always here to support you. When you have a chance, can you please share these details with us at TandemCares@TandemDiabetes.com? We'd like to have a team member follow up with you directly. As always, our Technical Support team is available 24/7. Please do not hesitate to reach out to them at +1(877)801-6901, Option 1, anytime you have questions about your Tandem pump.
I have seen caregivers refilling cartridges in advance and store in fridge. Is that safe and recommended?
Thanks for asking. No. Tandem has not done testing on the biocompatibility and stability of insulin stored in the cartridge
for extended periods of time, or of insulin refrigerated in the cartridge. In addition, insulin has dissolved
gasses and when cold insulin is warmed, the gas will come out of solution and form bubbles. So, putting
a pre-filled cartridge of refrigerated insulin in the pump may result in bubbles in the system.
Schade, dass es nach so vielen Jahren der Pumpentherapie immer noch so umständlich sein muss! Es wäre schön, wenn man U200 Insulin nutzen könnte, um länger mit einer Füllung hinzukommen oder eine noch kleinere Pumpe zu haben.
Trotzdem eine gute Pumpe, ich freue mich schon auf den Wechsel und hoffe, dass Control-IQ bald in Deutschland zu haben sein wird.
Endlich bald in Deutschland verfügbar, aber meine Krankenkasse wird sie leider nicht zahlen, da ich erst 2 Jahre die Medtronic G640 trage. Da ich aber den Dexcom G6 Sensor nutze, habe ich immer 2 Geräte zum Mitschleppen, was im Job nicht immer leicht ist. Vielleicht klappt es ja irgendwann mal....
This pump works well, but at almost 70 years old, I have a tremulously difficult time filling the cartridge. Unless that needle is exactly in the center, it WILL NOT fill. No matter how much pressure I put on it, almost breaking the syringe, it is stuck. After a recent kidney transplant, I shake more than ever. Sometimes it takes 8 tries to get the needle to insert properly. Can't they make the rubber piece a little larger or perhaps not have the really thick rubber so wide around the edges? I hope the x3 will be better, but I doubt it.
We’re sorry to hear about the trouble you're experiencing with the cartridge fill process. We will be sure to document this feedback with our Product Development team.
In the meantime, you may be interested in the Cierta tool which is a product manufactured by Ayuda Life that is intended to help users align the Tandem needle & syringe with the t:slim X2 insulin pump cartridge when filling insulin. To learn more, please visit: www.ayudalife.com/?gclid=Cj0KCQiAxoiQBhCRARIsAPsvo-xGa0mEJcQW5810eucd888AH3fPEx7hgEU8do36zIs7ch8H9xQsJ_oaAlSsEALw_wcB#Features
Please note: The Cierta product has not been tested by Tandem, therefore Tandem cannot endorse the use of this product.
Please show us a video loading the syringe with the insulin ! All of your videos show the process with a pre filled syringe !
Hi Denise. We appreciate the suggestion and will be sure to share this with the appropriate teams. In the meantime, you can find instructions and diagrams on this process on pages 109-111 of our User Guide here: www.tandemdiabetes.com/docs/default-source/product-documents/t-slim-x2-insulin-pump/aw-1007704_b-user-guide-mobile-bolus-tslim-x2-control-iq-7-6-mgdl-artwork-web.pdf?sfvrsn=71e5e2d7_32
I am due to start on the Dexcom in a few weeks and the IQ. I don't know hwat to expect and any comments on managing sport/hypos woudl help? On menopause and really struggling with lots of random lows. Will this help?
Hi Kathrin, our Team would love to help answer your questions and concerns about starting on our t:slim X2 pump. Please feel free to reach out to them at (877) 801-6901
What happens if you overfill it? I want to know if I did, and blew it up.
Hi Vinnie. The
single-use disposable cartridge can
hold up to 300 units (3.0 mL) of insulin and will not allow for more than this to be filled in.
Cool
Can a user use the cartridge more than 3 days? I have seen some people using one for a week that is filled to the max. I was instructed to use it for 3 days.
We recommend that you change your cartridge every 48-72 hours as
recommended by your healthcare provider.
@@tandemdiabetesThank you for a,fast reply. Is the cartridge going to be updated to last longer like max 5 days? Or is it staying as is for the safety of the user?
@@wrebound We have not done testing on longer periods of time so the recommendation will remain this way for the time being.
we once encountered “resume insulin” message..is there anything wrong with the pump?
We'd like to have our team take a look into this for you. Can you please reach out directly at (877) 801-6901, Option 1? Thank you.
At 2:59 you show the Home screen and advise us to click Options. I am getting my X2 later this month and i have been using the T:Slim Simulator App on my phone.
The App shows a different screen to the one on your video. Which is correct?
Also, when i tell the app to "Stop Deliveries", and "Load", the load screen options are all greyed out except for the Site Reminder button.
This again, is not the same as the video.
Should i stop using the Simulator App, or should i stop looking at the Video?
Hi Chris. Thank you for your question. Our app displays the user interface of our t:slim X2 pump with Basal-IQ and with the Dexcom G6 CGM integration. The video above does not display this, as we do not have Health Canada approval for our Tandem Device Updater, which allows for the use of our Basal-IQ software update.
Also, the load process screen looks this way because this process requires components specific to pump hardware that are not possible to represent in
an app format.
As a reminder, this application is for demonstration purposes only and should not be used for therapy decisions. It is intended to illustrate the user interface on a Tandem Diabetes Care™ insulin pump. This application is provided on an "as-is" basis, without any warranty, and is not identical to the functionality of the pump. It should not be relied upon for instruction on use of the pump and is not a substitute for the user guide or training by a certified pump trainer.
Cartridge 480 fit the slim2x
How many infusion kits come with It? Or are they sold separately?
Hi there. The infusion sets are sold separately from the pump. Depending on your insurance plan, you can receive 1-3 months supply at a time.
If my cartridge is running low early (before my 3 days when the infusion site should be changed), can I just add some more insulin?
Will I have to do any of the air removing steps, or just poke and inject some more into the cartridge?
Hi Andrey. Like all pump reservoirs on the market, ours are labeled for single use only for the safety of the user.
Old insulin remaining in the cartridge after the first use deteriorates and becomes less effective, having a negative effect on glucose control. So we would advise against refilling the cartridge.
@@tandemdiabetes Well that and the pump is incapable of detecting the extra insulin
What is price of t.slim x2?
Thank you for your interest! Price varies person to person. We'd love to help you figure out the cost for you. The best way to start the process is to submit our online form here: ow.ly/PV0AX or you can give us a call at 1-877-801-6901, option 2.
@@tandemdiabetes Why does the price vary person to person? Genuine question.
@@darrenburton250 The price of our products can vary based on many factors that can be specific to the customer. One factor being each individual insurance plan.
Can you add more insulin? Is you didn’t put enough??
Thank you for the question. We recommend that you do not remove or add insulin from a filled
cartridge after loading onto the pump. This will result in an inaccurate display of the insulin level on the Home screen and you could run out of insulin before the pump detects an empty cartridge. This can cause adverse effects.
@@tandemdiabetes Thankyou
Oh my god. This is complicated compared e.g. medtronics reservoirs. My 11y daughter does this alone and such old school fill process prevents us to change the pump
We appreciate your feedback and will be sure to pass this along to our Product team for consideration. If your daughter would like a little more training on this, we can definitely arrange for a local team member to go over these steps with her. Please let us know. Thank you!
It’s way more difficult, the video makes it look way easier than it actually is.
Like any skill, it gets easier with practice.
The 3 main tasks are:
1) Fill (the cartridge with insulin),
2) Flush (the tubing with insulin), and
3) Apply (the new infusion set to the skin).
Everything else is details and subtasks.
If she can work a cell phone or Windows 10, then this will become a breeze.
It helps a lot to have a patient diabetic educator... mine was my dietitian who is also a T1D.
@@nu8150 It is not with the pump itself. But who invents the cartridge? Why is it not clear plastic to see if there are air bubbles in it? Why using a syringe? in my Opinion it makes not sense. Why not add an adapter with the new cardtridge tom put the insulin ? I do noz understand engineers who create more complicated solutions than needed.
Ig I fill the entire 300 units how do I pull the air out of the cartridge?
You should do it in two step. Some insuline in the syringe, pull out the air, clean the syring from the air and then continue the process
Use the empty syringe.
What is the steps to the old needles?
Hi Scott. Just to confirm, what do you mean by old needles here?
What is the best way to eliminate old my BD PrecionGlide needle and infusion sets (medical equipment)? Maybe Going to the hospital or
@@sspaine5 We recommend disposing of your old pump and infusion sets in accordance with your local disposal regulations. You may also be able to donate your old pumps to your healthcare provider’s office, for someone who might not be able to purchase a pump of their own.
T connect
All of your videos assume the pump is powered up. I just spent a half hour trying to start mine after being powered off. It starts up and the shits off. I now have to call tech support smh it would be nice to have a power up video, obviously is not that simple. I'm on vacation and don't have all the manuals with me.
Nothing in the manual covers pump behavior like that.
Starting up then immediately shutting down is abnormal.
Your instinct to call tech support was correct.
However, you were able to post to this thread while on vacation...
at what point did downloading the manual become impossible?
Asking for a friend...
Possible battery had a very low charge?
I just put in a new filled cartridge and after I fill the tubing infusion set, it keeps telling me a minimum of 50 units is required and forces me to repeat the previous steps of replacing the cartridge and tubing despite filling the cartridge with over 200 units of insulin how do I fix this and get out of this loop? Its still doing this even when I replace and refill another entirely new cartridge too.
We're so sorry to hear about this. Please call into our Technical Support team directly at (877) 801-6901, Option 1, and they will be able to help take a look into this.
What i am dealing with. The are treating me like i am stupid at Tandem
@@annlaurier264 We're very sorry to hear this, we would like to get more details from you. Could you please send us an email to TandemCares@tandemdiabetes.com?
Sorry, but, seriously, I don't like the idea of going from using Insulin pens to using a syringe and vile to fill up a cartridge for this pump! Like, why isn't there a better way to do this?!? Why isn't there a way to use my Novolog Insulin pens to fill up the cartridge? Seems like such a waste of Insulin!
We're always looking for feedback on how to improve our products and processes, so your comment will be documented with our Product team for consideration.
😊
😊😊😊😊😊😊😊😊😊😊
Why is
I just filled my cartridge with 150 units of insulin but the pump says it has 60 units.why?
i was told that the correct number will eventually show.
@@rosieglenn8048 Sometimes it actually does, other times, not so much.
I refilled a cartridge once on day 1.5 of 3, when it gave me the "low insulin" alert, but it wasn't happy with less than 90 units.
The "units remaining" number seems to be a guesstimate, as I always start with 200 units, waste 12.4 with the tubing fill, and waste 3 more units with the cannula fill.
It then hovers at a "120+" reading for a day sometimes, then starts dropping.
My "pump history" doesn't show delivery of more than 32 units despite the "drop" of 60+ units in one day!
Your mileage will vary, I'm certain...
Can cartridge be reused?
No. Like all pump reservoirs on the market, ours are labeled for single use only for the safety of the user.
Old insulin remaining in the cartridge after the first use deteriorates and becomes less effective, having a negative effect on glucose control.
In addition, they make less profit if you reuse cartridges. I have reused them in the past out of necessity, and didn’t have a problem.
worst tech support ever 4 and 6 hour wait to get a call back. if you have a 4 to 6 hr wait to call back you best be doing some hiring
i so flipping wish i would have known, i wouldnt have gotten this companies product
We are very sorry for the wait time you experienced. This issue is our top priority and we are working hard to do everything in our control to address this. We would like you to know, we have several teams that will be augmented with new recruits in the coming weeks, which will help. We have a detailed hiring plan to continue sourcing staff to ensure we bring our service levels back to normal levels. The latter will take a bit longer, but we plan to move quickly. We are also taking immediate action utilizing overtime and cross functional support to help bridge the gap in the short term.
If you still need assistance, please send us an email to TandemCares@tandemdiabetes.com
200م
N