Right off the top - the pink bubble wrap is generally ESD safe. The clear is not. Stupidly amazing that Neve put the non-ESD protective bubble wrap in direct contact with the circuit board. ESD damage can lead to latent failures down the road. They don't always have to be catastrophic failures up front. You may want to let their quality department know about this and ask if they can cross ship a new one to you. Oh and FU Glenn!
@@fctotal let their quality dept know about this and see if they'll ship you a new one. Do you have any idea of what kind of hopeless spod you'd sound like making a phone call like that.
No more porn(see through showcase or whatever) on the Neve computer! --Sincerely, The Neve Guys I think we’ve found our Butthurt of the week!! --The Neve Guys I’m just messing around. Glad you’re back up and running on your console!
Speaking as an IT guy (yes even knuckle dragging bassists work in IT) I'd definitely recommend trying to clone the drive. Seeing as the OS is Windows 10 then it should be straightforward to clone.
That looks like a Noctua fan (Their standard trademarked color scheme for decades), which are made to be quiet, but at that size and with the airflow required, it's hard to make one that is quiet, and why either a bigger one or two or more small ones running at lower rpm's are much better. That fan was made for "Thin client" servers, as found in server farms where noise isn't much of an issue.
Glad you are back up and running with your Neve! I love using my Model 24 from Tascam and they just updated the Model 24 to the Model 2400 with more inserts and bus processing. I may consider that in the future if my Model 24 kicks the bucket.
That tiny exhaust fan looks like a Noctua 40mm. I can’t tell which specific SKU that is, but if that is in fact a Noctua fan… it may be small but it definitely will get the job done
One more thing; You and ai are roughly the same age. I‘ll be 54 on March 26, ironically, the same birthday as Leonard Nimoy. Nerds rule, my friend! G‘night (my time❩ 🎌
@@Chris_the_Muso Well that’s why I like Noctua. They make some of the best CPU fans. There was probably an issue with the fan in the previous one and rack fans do tend to be louder because physics and their intended use case
@@Chris_the_Muso He may be hearing the one on the processor cooler, and I'm sure changing it with a quieter one is a breeze. Noctua isn't the only one who get the noise down by smart designs, I have a few Be Quiet fans That are only audible with no other noise going on, and not at all annoying then either. They cost quite a bit less too, and are also known to last I did although just find a month ago that their support is abysmal, staffed with either complete idiots or people trained to play the ignoramus and do everything they possibly can to not give support of any kind, and I only asked an easy question about an add on fan for my CPU cooler because the model# isn't on the fan, nor in the manual, and their product page for my cooler points at the wrong fan as an Accessory, and at one that is quite different, and can't even be mounted to my cooler! Turns out the right ones are still listed on their site (I figured it all out myself eventually), but no one there knew I needed a Dark Rock 2 135mm, and not a Dark Rock 4 140mm, and they don't even know the Dark rock 4 coolers (mine) are not Dark Rock 4 PRO coolers, and it literally took me more than 5 emails until they finally realized it, and then instead of apologizing, and taking responsibility they literally described "Your error" to me in my own words (Copy paste?) even though I was the one who told them!! And the whole time and every email had "Your confusion", or "you don't understand" in it and at the end "Issue is resolved" and "closed" when it was no such thing and clear they didn't even know how to read perfect english, and all due to their incompetence! I will most likely not buy any of their products again, and be switching to Noctua or similar, and keep putting the word out in the hopes they end on Gamers Nexus and others shit list for millions to see as having terrible and downright insulting product support! They do make great stuff for the money, but unless they fix their support, and word is out that they did it good, will I consider it, and put their support to the test first to confirm it!
@@khancolman8565 You replied to a post by someone who is not Glenn, nor stated their age! You may want to "Comment" top level, not "Reply" to someone else's comment, where Glenn is way less likely to see it.
I worked at a metal milling shop a few years ago. The drill machine that I operated had a small form factor ITX - motherboard computer handling the drilling software. The end product were 1, 5 ton pieces of copper that were meant for the cooling of an electric furnace. The computers operating system was Linux, that was running a Windows XP desktop in a virtual environment. So, like Glenn says, closed systems are not gaming desktop PC's, they're meant to do work.
Glad all is well. Would like to share a Fed Ex delivery story. Got a Squier Paranormal straight from Fender. Fed Ex left it upside down, headstock down, balancing on the top step of my porch with the corner of the railing being a pivot point against the box. Tornado warnings were in the area. Good job Fed Ex
Hi, Glen! I don‘t mean to be mean, but just poke a little fun, because I see this elsewhere all the time: ”1:40pm in the afternoon” is kind of funny! Please don‘t get me wrong. I love your videos, and thank you for your superb content! Greetings from Japan! 🎌🗾⛩️
You should see how managers at package handling centers make their employees handle packages. You'd be appalled. They only care about getting as many packages out of the door, safety and package integrity be damned.
Canadian customs is the worst. I work for an aviation company, and if I had a dollar for every time aircraft parts got hung up in Canadian customs, I could afford a Neve console, lol.
Fun story time: Back in the mid 90's, the company I worked for made a computer board that shipped all around the world... except Canada. Oh, we TRIED to ship to Canada, but EVERY - SINGLE - BOARD disappeared at Canadian Customs (the Canada side, the US side provided us with proof the boards made it into Canada). It got so bad that we quit selling to Canada, so a computer salesman from Toronto actually had us ship boards into Buffalo, and he'd smuggle them across the border for Canadian customers.
Canadian customs is undoubtedly bad. However, UK customs is on another level of crapness, when it comes to losing and breaking things. Then, we have ALL the taxes on top too😢
@@LorraineHinchliffe-vg5cb Most of our UK customers complained about the taxes, but at least they got their boards. I don't think we lost a single board going to the UK.
I completely agree with you own the usefulness of what seems to be obsolete equipment. If does the job well, it's not obsolete. As of 1999, the Hubble Telescope was running on a 486 25 Megahertz PC with 2 Megabytes of memory, but still does what it's supposed to do. Nice board btw!
Hello Glen: I absolutely loved the video. I have been in computers and I.T. for over 40 years (since I was in high school). I have used Linux, FreeBSD, Sum Solaris, etc. I am no stranger to computers. I think that Neve is the bomb in Audio. Thanks for the informative video, Happy Birthday early. I am Sept 15 and will be 54 as well.
I'm actually a support technician, one of the things I support is backup software. If it's an NTFS format, you can back it up with a windows computer by making a VHDX, an image backup. That assumes a lot, I know.
You can backup any file system with the right software, and some have their own tiny OS (Linux) you can backup any drive with no matter the OS, and as long as the computer can boot from the USB or whatever you have it on it doesn't have to have an OS either, just a working BIOS. I have had several of them, all FOSS, and always have one handy, just in case, with my preferred OS installer on it's own Partition, even though I do frequent backups and have backups of backups, just because those do not recreate the boot sectors.
The way neeve stepped up is impressive. Any company can be a great company when things go right. But it’s when things go wrong that you learn who they really are. (FYI this is the reason I love Sweetwater)
I've enjoyed following the drama! FR though, major kudos to you and your team for turning a collossal setback like this into an opportunity to create more interesting content showcasing a side of studio ownership you don't really see or hear about. It would have been very easy (and warranted!) to make excuses for a change in productivity, but instead you buckled down and made lemonade out of those lemons. Cheers!
"You don't need fancy, shiny, top of the line gear to accomplish good results". As least that's what I've been yelled at and told. I forget the channel that says that every episode. hahaha !! (Yes, I heard the explanation...I'm busting your balls.)
In terms of the software, I get it. I operated a cnc machine in a job one time that had Windows 98 as its operating system. PS. I want to apologise for criticising your cymbals for not cutting through your mixes. I think it's my ears because that isolated drum mix had great cymbals sound and good stereo positioning.
Since it's a Windows system - So long as you have admin rights it should be possible to install and run DiskGenius to clone the OS Disk to a secondary drive. Once cloned you should be set to not fail
I would also like to point out that most of those old PCs, consoles and equipment with very old operating systems are usually not connected to the internet. So security is not much of an issues. At my studio our Mac Pro(PPC) only had Protools and logic Pro. The computer for automation and even the wireless keypad still worked and it was from 1982.
One thing I did think of to speed up the process of mixing is see if your daw has a remote app and get a cheap $100 tablet and you could have a virtual console
I'm in IT support and we have a few employees in Canada. It's crazy just trying to ship them computer equipment to do there jobs, even though we are not selling it. I have asked some of them to drive to our Michigan office to pick up their new work equipment... What a pain!
Hi Glenn, glad you fixed it! Now, about something you said... Expensive equipment in not necessary as long as you have enough knowledge. So, should we be asking studio engineers "How much knowledge do you have?" instead of the usual "which gear..." questions? Or is it safer just to listen to what they've done so far and if we like it, that's it? Really glad you have your board up and running. Cool. :) And f*** off you too! :) :) :)
Love all your videos. Have you ever done a review on the DIY guitars? If not that would be fun to watch. We have already established that tone wood, and pickups don't matter so wouldn't a DIY kit guitar sound just as good as any Les Paul? Let's find out!
Glenn!! Now that you have the console, have you ever thought of doing POV mixing videos? Those usually get decent views and are pretty interesting to see as it allows to understand your mixing process better. Cheers!
Your show is informative and entertaining. Just heard you say the first thing I have to completely disagree with. You said, 'The reason you spend this kind of money is because of the tech support". Um. No. Good support is really great. But you spend this kind of money because of what it can do WHEN it's working, not when it fails. You usually spend *extra* for good tech support. The reason Unix works in the long run was because it was designed to do it. Windows -- not so much. Good luck!
Is the internet connection in the console necessary for something other than first activation? Because if it is not, I’d take it out so Windows doesn’t get to know if it has to update; also, props to Neve for using internal PSU, instead of a million pounds rack unit to power the console.
Exactly, my digital mixer is on it’s own isolated network with zero connection to the internet, need local access for the computer I manage it with and phones for in-ear mixes. My studio PC is used for a bit more, but basically everything that I don’t need/want to have getting online is blocked, including Windows Update. No need to fix what isn’t broken.
@cristianmoriggia ^THIS. I also see at 8:16 that this computer module is connected via ethernet...why is it required that this computer module need to be connected to the Internet at all? (either once or every use) --like, is this a closed system or not? I think Neve the did right thing by shipping out an entirely new computer (and quickly) -but yes, it seems aside from their custom module/interface, it's really just a mini-itx setup with relatively generic parts (nothing wrong with that and in fact, to your advantage if longevity is desirable for this beautiful desk). I'm left wondering if you let their support know that you are tech savvy, if they would've simply sent you a link to a drive image you could clone to a new NVME drive purchased locally. Possibly could've got this up and running again within a matter of hours versus days and avoid the hassle of international shipping. I'd take interest in the many comments here that advise ''making a backup.'' Maybe Neve would have their reasons to deny sending a copy of the drive image for cloning, but you can definitely create one yourself now (and likely ''fix'' your old computer module to have as a backup in the process). There's several mentions of your 'Ethernet to DB25' analog audio solution, which I'm curious to know more about- but gosh, why is there ethernet running to that computer module? Love the content, keep up the great work!
And to add irony to it all, today we saw the effect of what happens when administrators of systems are noobs. Why the F did they let Windows Updates be automatic to begin with? Don’t they know that they should use WSUS or alike and test before deployment? Serriously! I’m happy not to work in that field anymore, to many that don’t care if they break shit these days stressed me.
Built a home studio 2 years ago and nothing could even come close to Ethernet when it came to cabling prives. I've since moved, but made the decision to pull all of the cables out and have them waiting for if I decide to give it another go. One huge win was the ability to have a pair of jacks behind a wall plate and just unplug said plate and take it to the bench for service.
Windows 7 WAS AMAZING. WISH they'd have stuck with it. WIN10 is great too, as long as you're using a VERY STRIPPED DOWN version with all the bloatware and over-zealous security bullshit removed. (closed system, it's not needed etc.) GLAD you got it back up and running man. Cheers!
@@martyshwaartz971 i had similiar experiences with big companys and big local shops. Usually, big companys will have better support. Especially with expensive products. Though there are exeptions, for the better and for the worse. So you should look up how good the support is when buying something expensive.
I agree, but still also agree with others who say Neve should’ve paid the shipping. I think it’s lame they had Glenn pay a single cent, given the circumstances…
Seeing the fun you're having makes me miss the Tascam DP-24SD I had before I went the DAW route. Reaper and plugins is much better than the DP-24SD but damn I like pushing faders and twiddling knobs....
Super glad that was easy to swap out and that customer service was, indeed, very good to you (as expected). Being down for 5 days sucks, though, but I suppose you took advantage and got some other things done? HHmmm?
Cool to see you got your Neve up and running man. I agree with keeping older gear running if you can. Still got my ProTool 7.3 in xp and still works. I've made a SSD backup with the complete system when HDD dies. I use Reaper/Presonus/and Cakewalk on windows 10 currently BTW.
Would think 2 exhaust fans running slower would knock the noise down. LTT also has some cool cable management things that magnetize to your desk. They may be able to hook you up with some. Never hurts to ask. Canadians hooking up Canadians would be wholesome.
One of the things I learned in my early college years from a great studio producer in my town is that the best gear to work is the one you know how to use very well. Expensive gear without knowledge generates bad results. Cheap gear that you know how to use very well generates great results. Especially if you know your limitations and work around them.
On the subject of cameras. I had a Pentax K-R back in the day. To this day, it's still great. And it's a third of its original asking price. Older Pentax cameras, in general, are top notch. AND they're backwards compatible with lenses from any Pentax generation.
Hey Glenn, I have been loving your channel and has provided me with a lot of insight on gear, studio recording, etc. Out of curiosity, what would be the "picture perfect" guitar tone coming from a mix / sound engineering perspective, including the gear to create it? You seem to be very knowledgeable on what absolutely works, and what absolutely does not work. Just something I thought of that could be interesting. Because mix wise, everyone's "ideal" guitar tone must come with some sort of flaws, right? I'm not sure if such a thing exists, but could still be cool to think about.
Glad you’re back and running! I had a recent bad time with UPS damaging an amp I ordered twice. Once for the original and once again for the replacement! Are they playing football with our packages?
Put Acronis Backup on the machine once you’ve baked the flavor back in it (settings/preferences) then Have an external drive to backup to. Then set the backup to the frequency you desire. Now you’re good to go.
Hello there first of all i just wanna say I just love your channel every time I watch u you bring a smile to my face you don't talk bullshit its straight down to the point. I would just like to ask if you could do a review of the Mvave tank g amp/sim. And tell us either how good it is or how much of a waste it is. Thank you 😊
Since you got into the windows desktop you can do "windows image backup" or "Backup (windows 7.) That will let you make a bootable recovery image with no extra stuff.
Hi Glenn, probably a n00b question. But as this Neve console has its own Windows computer running the thing where does the Mac Studio comes in with your workflow? Are they connected somehow?
Warrranty replacements are supposed to be immune to tariff. There was once a US dealer that got BUSTED shipping Fender amps to Canada in Traynor boxes... pretending they were warranty repairs.
Which SCA module is that? I have the J99 (Jensen TwinServo) and the N72 (Neve) and love 'em both! Especially the J99! The gain/fader controls do not give you more transformer saturation, though. The gain knob attenuates the input signal from the input transformer to the gain stages that follow, so turning the gain up and the fader down does not give any more signal to that transformer. Consequently, the gain and fader knobs come before the output transformer, so you won't be saturating that, either. You DO get a cool effect by turning the gain up and the fader down, as the fader exists between two sets of gain stages; turning the gain up and fader down drives the first half of the amplifier harder, while the fader keeps your output under control, and yields a cool compression-like effect that I've used on snare and also worked really well on a rap vocal part. The only I can think of to get transformer saturation is to have so hot a signal into your input that it already saturates the trafo, and then you use the trim/fader to turn it down to not clip your A/D (but this runs the output trafo at a "normal" level); or, run it super hot and put a pad between the preamp output and your A/D. There is a TON of headroom in these preamps, and you'll be really hard pressed to overdrive them. They're really great, and I wish more people knew about them!
Just a thought: if shutting it down early can kill it, did NEVE instruct you to have an Uninterruptible Power Supply? How else would you be able to protect against any power outage and inevitable death of your NEVE?
You mentioned your Cranborne (ADAT?); I've also watched Neve interview videos. The console you bought is providing harmonic distortion up beyond the 100k-200khz range. I'd be interested to see if the 1073 Pres through your Cranborne provide that Neve sound in the range. Or if you can just use the analog outs and if there really is a difference. Having those faders in front are everything.
Newer Technology not only carries external cases for those fancy slim SSD boards, but also replacement "drives". So it should be easy to get a backup. What you should NEVER do is a) touch the green board b) have the board touch plastics that might be somewhat charged with static electricity, like (non-pink) bubble-wrap. What you SHOULD do is c) wear cotton clothes (so your shirt and jeans is totally fine) with leather shoes (no plastic running shoes) and d) touch something metal to eventually discharge yourself before handling the board. I've repaired Apple laptops for a living for a dozen years and you can't be careful enough when handling these rare expensive boards. Ask me how I know. 😢
finaly some sence from you - i use a windos 7 computer, bought all the top gear that does not run anymore on windows 10/11 - just for almost nothing - it is still a 100 times better than al the things i can buy today with the money i have
Be nice to hear from Neve, what the actual issue was. I'd be shocked if it needed a new computer. I would bet it's something that could have been fixed remotely. Also, you can absolutely back up the drive, its literally just a low end windows PC judging by that CPU heat sink. Type sysinfo in the start menu to see the specs
Hey Glenn, I’d love to see you go after a Doom metal tone and give us some incites into how you would approach recording it, think Electric Wizard, Sleep or Fu Manchu. It would be very cool to see you shootout some fuzz pedals (for example a Behribger SF-300 super fuzz and a Boss FZ-2). What do you think your Amp and speaker choice would be? I’ve had my eye on the Celestion Hempbacks, which seem like a very good price though I haven’t seen many people comparing them. Thanks as always and fuck you!
GLEN! I'm curious have you heard of the JHS Color Box. If not I think it might make a good fearless gear review. According to Josh the circuit is based a Neve 1073. It would be cool to see how it stacks up against the real thing. As a pedal its expensive at 500 bucks. But I think it could be a great option for a studio on a budget. This along with something like Focusrite gives you a mic/instrument preamp, eq, and audio interface for around 600 usd.
Hey Glenn can you have the old board rebuilt so you have a backup computer and clone your drives as well? Might be worth having it rebuilt, verify it works, and then packing it away carefully just in case.
Kanguru drive cloner + two 802.11 to SATA adapters for the nvme drive(s)- Put a drive into the main slot of the Kanguru, put a drive into the second slot, hit the clone button. It will make a byte-for-byte copy of the first disk. I do that for my machine. Everybody should if they have the means. Edit: Ionly clone my OS drive after a major change. I clone storage every few weeks. It's saved me from losing stuff at least twice.
It was about 6:13 that i felt bad for you, and stopped and commented. Now i know that some of these consoles like the 4000 ssl probably cost upwards of 200,000 in 1990, and thats a lot more than 100,000 in 2024, but for that mixer to go completely down just shows Neve’s actual inexperience in the manufacturing of digital consoles, and i guess since everyone has to do it that’s to be expected but it sure is a kick in the balls to get a new mixer and have it hard fail on a show or session. Its happened to me with my presonus console and Ill never buy anything presonus again. The Beringer x32 has been so rock solid while being put through so much crap, that for the absolute big brother item to fail so quickly just makes me want to cry for you. That presonus studiolive lost me a $500-1500 a show 2-4 times a month client.
It seems that the fan noise before might have been a manufacturing component problem. Where the new broad had already been hardware update. Some tech would have problems with the hardware not being cooled enough, or components that we're meant to last but long term they would fail unexpectedly. I'm mean the first line of Xbox 360s were being recalled after displaying the red ring of death, which was the CPU on the console not having enough thermal paste. He new broad being quieter than the previous might have been NEVE either from stress testing components, trouble shooting, or started on trying to replicate your problem, and fix it.
As an old engineer in the computer industry (ret. Honeywell) for a long time there are safeguards built in to most power supplies to prevent problems from surges and spikes. What happens if there's a blackout in your area for example when they restore the power? Sure there are warnings to run around and turn everything off but really who does? "Sailor proofing" was big in the computer industry for just this reason but admit customer mistakes kept me in a job. Looking at the unit my guess an external port powered up can sometimes blow drivers and it appears to be all SoC possibly preventing boot up back in the day. The good old days when a port goes, swap out the daughter board or ... replace the fuse. But powering off too early? Isn't there a Windows "SAFE MODE" boot option? 😆
Due to you mentioning the difference in fan noise between the units, it sounds very likely your old CPU module had a power supply issue. Will Neve be doing forensics on the original unit? I'd be interested to know what the issue turned out to be.
I find it interesting how the "fun factor" isn't part of any of your "_____ doesn't matter" rants. Nevertheless, truly happy for you that the issue has been resolved. Wondering why you don't have some multi-channel interface as a backup, just in case?
The color gave it away: The fan is made by Noctua. They make the most silent fans money can buy. You will need some kind of funnel airduct and a MUCH bigger fan to keep the airflow and reduce noise.
Right off the top - the pink bubble wrap is generally ESD safe. The clear is not. Stupidly amazing that Neve put the non-ESD protective bubble wrap in direct contact with the circuit board. ESD damage can lead to latent failures down the road. They don't always have to be catastrophic failures up front. You may want to let their quality department know about this and ask if they can cross ship a new one to you.
Oh and FU Glenn!
Bet you're fun at parties.
I thought that as well, I wonder why they did that
@@freepadz6241 Really? That's the absolute best you an come up with?
Must be a bass player.
@@fctotal let their quality dept know about this and see if they'll ship you a new one. Do you have any idea of what kind of hopeless spod you'd sound like making a phone call like that.
@@freepadz6241 Dude is trying to be helpful and you're the one making stupid comments. And... he's the one who's fun at parties? Right.
I have a feeling this is gonna be a series.....
i hope so, he needs to learn his lesson
@@tozjesoir7190 what's the lesson
No more porn(see through showcase or whatever) on the Neve computer!
--Sincerely,
The Neve Guys
I think we’ve found our Butthurt of the week!!
--The Neve Guys
I’m just messing around. Glad you’re back up and running on your console!
suno.com/song/3145bd6e-74ee-4910-911d-29d73a26cf9c
We have a song for that....
🤣🤣🤣🤣
@@deepburrito 🍺🍻 Good One!
@@deepburrito That is PRICELESS hahahaha 😂😂🤣🤣😂😂🤣🤣
Speaking as an IT guy (yes even knuckle dragging bassists work in IT) I'd definitely recommend trying to clone the drive. Seeing as the OS is Windows 10 then it should be straightforward to clone.
Clonezilla for the win in this situation!
That looks like a Noctua fan (Their standard trademarked color scheme for decades), which are made to be quiet, but at that size and with the airflow required, it's hard to make one that is quiet, and why either a bigger one or two or more small ones running at lower rpm's are much better. That fan was made for "Thin client" servers, as found in server farms where noise isn't much of an issue.
I saw the same. Wonder if the new board might've had a BIOS/driver upgrade to fix the fan not ramping properly and that's why it's quieter
Glad you are back up and running with your Neve! I love using my Model 24 from Tascam and they just updated the Model 24 to the Model 2400 with more inserts and bus processing. I may consider that in the future if my Model 24 kicks the bucket.
Happy Birthday Glenn!!
That tiny exhaust fan looks like a Noctua 40mm. I can’t tell which specific SKU that is, but if that is in fact a Noctua fan… it may be small but it definitely will get the job done
One more thing; You and ai are roughly the same age.
I‘ll be 54 on March 26, ironically, the same birthday as Leonard Nimoy.
Nerds rule, my friend!
G‘night (my time❩ 🎌
Yep, most OEM CPU fans are way more crappy. Sounds like the original had a noisy bearing.
@@Chris_the_Muso
Well that’s why I like Noctua. They make some of the best CPU fans. There was probably an issue with the fan in the previous one and rack fans do tend to be louder because physics and their intended use case
@@Chris_the_Muso He may be hearing the one on the processor cooler, and I'm sure changing it with a quieter one is a breeze. Noctua isn't the only one who get the noise down by smart designs, I have a few Be Quiet fans That are only audible with no other noise going on, and not at all annoying then either. They cost quite a bit less too, and are also known to last
I did although just find a month ago that their support is abysmal, staffed with either complete idiots or people trained to play the ignoramus and do everything they possibly can to not give support of any kind, and I only asked an easy question about an add on fan for my CPU cooler because the model# isn't on the fan, nor in the manual, and their product page for my cooler points at the wrong fan as an Accessory, and at one that is quite different, and can't even be mounted to my cooler!
Turns out the right ones are still listed on their site (I figured it all out myself eventually), but no one there knew I needed a Dark Rock 2 135mm, and not a Dark Rock 4 140mm, and they don't even know the Dark rock 4 coolers (mine) are not Dark Rock 4 PRO coolers, and it literally took me more than 5 emails until they finally realized it, and then instead of apologizing, and taking responsibility they literally described "Your error" to me in my own words (Copy paste?) even though I was the one who told them!! And the whole time and every email had "Your confusion", or "you don't understand" in it and at the end "Issue is resolved" and "closed" when it was no such thing and clear they didn't even know how to read perfect english, and all due to their incompetence!
I will most likely not buy any of their products again, and be switching to Noctua or similar, and keep putting the word out in the hopes they end on Gamers Nexus and others shit list for millions to see as having terrible and downright insulting product support! They do make great stuff for the money, but unless they fix their support, and word is out that they did it good, will I consider it, and put their support to the test first to confirm it!
@@khancolman8565 You replied to a post by someone who is not Glenn, nor stated their age! You may want to "Comment" top level, not "Reply" to someone else's comment, where Glenn is way less likely to see it.
I worked at a metal milling shop a few years ago. The drill machine that I operated had a small form factor ITX - motherboard computer handling the drilling software. The end product were 1, 5 ton pieces of copper that were meant for the cooling of an electric furnace. The computers operating system was Linux, that was running a Windows XP desktop in a virtual environment. So, like Glenn says, closed systems are not gaming desktop PC's, they're meant to do work.
Thanks for the repair vid Glenn. The Cat5 cabling is making me think some things over.
Hey Glenn, really happy to see you got your Neve console up and running again!
Glad all is well. Would like to share a Fed Ex delivery story. Got a Squier Paranormal straight from Fender. Fed Ex left it upside down, headstock down, balancing on the top step of my porch with the corner of the railing being a pivot point against the box. Tornado warnings were in the area. Good job Fed Ex
Saw your post on Reddit. 😂 Unbelievable dude.
I refuse to use FedEx for multiple reasons. The major one being them sharing the video footage from the trucks with government agencies.
The fedex driver that services my apartment complex leaves all packages at the edge of the parking lot.
@@BobbyGeneric145 Wow!
@@WickedFesterBand ya, its terrible... And theres no way to complain on the fedex site that I've found.
Hi, Glen!
I don‘t mean to be mean, but just poke a little fun, because I see this elsewhere all the time:
”1:40pm in the afternoon” is kind of funny!
Please don‘t get me wrong. I love your videos, and thank you for your superb content!
Greetings from Japan! 🎌🗾⛩️
If I'm not mistaken they changed the fan to a Noctua, it's what I use in my computers.
They are very quiet.
Glad it's working Glenn!
For that tiny exhaust fan, Noctua make fans of all sizes, may be worth looking into
The stock one is a noctua. They have a trademark on that color combo.
"This side up /|\"
"Handle with care"
*twirls it after picking it up from the curb*
Now there is video evidence that shows that, if it fails again, Glenn might be at fault lol
You should see how managers at package handling centers make their employees handle packages. You'd be appalled. They only care about getting as many packages out of the door, safety and package integrity be damned.
Thought the exact thing
Embarrassing. Imagine trying this hard? Find an actual hobby. Touch grass. Something.
"...the world's most annoying studio fan...my God that thing sucks..."
I see what you did there!
At least it's a Noctua :P
Sucks? I thought the fan blows.
@@russellhltn1396 Depends on which side of the fan you are looking at. Relative reference frames and all that!
Canadian customs is the worst. I work for an aviation company, and if I had a dollar for every time aircraft parts got hung up in Canadian customs, I could afford a Neve console, lol.
Fun story time: Back in the mid 90's, the company I worked for made a computer board that shipped all around the world... except Canada. Oh, we TRIED to ship to Canada, but EVERY - SINGLE - BOARD disappeared at Canadian Customs (the Canada side, the US side provided us with proof the boards made it into Canada). It got so bad that we quit selling to Canada, so a computer salesman from Toronto actually had us ship boards into Buffalo, and he'd smuggle them across the border for Canadian customers.
@@TheJLF65 I wasn't going to read this comment but glad I did
Canadian customs is undoubtedly bad. However, UK customs is on another level of crapness, when it comes to losing and breaking things. Then, we have ALL the taxes on top too😢
@@LorraineHinchliffe-vg5cb Most of our UK customers complained about the taxes, but at least they got their boards. I don't think we lost a single board going to the UK.
@@TheJLF65 You obviously haven't tried importing medical and electrical goods mate.... I have😢
Glenn says, "the best tech support ever". No blasting of anyone at all! It must be good :)
I completely agree with you own the usefulness of what seems to be obsolete equipment. If does the job well, it's not obsolete. As of 1999, the Hubble Telescope was running on a 486 25 Megahertz PC with 2 Megabytes of memory, but still does what it's supposed to do. Nice board btw!
Hello Glen: I absolutely loved the video. I have been in computers and I.T. for over 40 years (since I was in high school). I have used Linux, FreeBSD, Sum Solaris, etc. I am no stranger to computers. I think that Neve is the bomb in Audio. Thanks for the informative video, Happy Birthday early. I am Sept 15 and will be 54 as well.
We don't need much outboard gear. But it's fun to turn dials and move faders.
Happy birthday, Glenn.
I'm actually a support technician, one of the things I support is backup software. If it's an NTFS format, you can back it up with a windows computer by making a VHDX, an image backup.
That assumes a lot, I know.
well it stopped working so probably is NTFS
@@gavmurray7398
You can backup any file system with the right software, and some have their own tiny OS (Linux) you can backup any drive with no matter the OS, and as long as the computer can boot from the USB or whatever you have it on it doesn't have to have an OS either, just a working BIOS. I have had several of them, all FOSS, and always have one handy, just in case, with my preferred OS installer on it's own Partition, even though I do frequent backups and have backups of backups, just because those do not recreate the boot sectors.
The way neeve stepped up is impressive. Any company can be a great company when things go right. But it’s when things go wrong that you learn who they really are. (FYI this is the reason I love Sweetwater)
I've enjoyed following the drama! FR though, major kudos to you and your team for turning a collossal setback like this into an opportunity to create more interesting content showcasing a side of studio ownership you don't really see or hear about. It would have been very easy (and warranted!) to make excuses for a change in productivity, but instead you buckled down and made lemonade out of those lemons. Cheers!
"You don't need fancy, shiny, top of the line gear to accomplish good results". As least that's what I've been yelled at and told. I forget the channel that says that every episode. hahaha !! (Yes, I heard the explanation...I'm busting your balls.)
In terms of the software, I get it. I operated a cnc machine in a job one time that had Windows 98 as its operating system.
PS. I want to apologise for criticising your cymbals for not cutting through your mixes. I think it's my ears because that isolated drum mix had great cymbals sound and good stereo positioning.
Since it's a Windows system - So long as you have admin rights it should be possible to install and run DiskGenius to clone the OS Disk to a secondary drive. Once cloned you should be set to not fail
I would also like to point out that most of those old PCs, consoles and equipment with very old operating systems are usually not connected to the internet. So security is not much of an issues. At my studio our Mac Pro(PPC) only had Protools and logic Pro. The computer for automation and even the wireless keypad still worked and it was from 1982.
Glenn, damn. At 0:02 I thought someone knocked my door. HAHAHA
Happy Birthday!!! I turn 54 on the 25th my brother!! Love the content. You have been an amazing help!!!
One thing I did think of to speed up the process of mixing is see if your daw has a remote app and get a cheap $100 tablet and you could have a virtual console
external drives and bays are available. thanks about the "awesome" glen! Some guitarists were talking about crazy fantasy ideas.
If it works it works. Bang on, everyone is obsessed with latest and greatest
Glad you're back up and running.
Love the content mate!!
Gleeeeeennnnn! Back up your system configs NOW! 😆 Sadly, Microsoft is the Gibson of operating systems. Glad to see you're back up and running/rocking.
Glen your in way better shape now man!
I'm in IT support and we have a few employees in Canada. It's crazy just trying to ship them computer equipment to do there jobs, even though we are not selling it. I have asked some of them to drive to our Michigan office to pick up their new work equipment... What a pain!
Hi Glenn,
glad you fixed it!
Now, about something you said... Expensive equipment in not necessary as long as you have enough knowledge.
So, should we be asking studio engineers "How much knowledge do you have?" instead of the usual "which gear..." questions?
Or is it safer just to listen to what they've done so far and if we like it, that's it?
Really glad you have your board up and running. Cool. :)
And f*** off you too! :) :) :)
YES!!! Absolutely CLONE the drive!!! Just like any PC you care about make sure you have a backup and do it a few times a year make it a ritual.
Glad to see you get it up and running again!
FedEx on-hold music sounds like it could be a theme song from a '60s cartoon show, or a Bozo's Big Top promo, lol.
Love all your videos. Have you ever done a review on the DIY guitars? If not that would be fun to watch. We have already established that tone wood, and pickups don't matter so wouldn't a DIY kit guitar sound just as good as any Les Paul? Let's find out!
Good to see the desk back in action Glenn…..enjoy. 21:09
bet that was stressful glad you got through it.
Glenn!! Now that you have the console, have you ever thought of doing POV mixing videos? Those usually get decent views and are pretty interesting to see as it allows to understand your mixing process better. Cheers!
Good to see and hear Glen
Your show is informative and entertaining. Just heard you say the first thing I have to completely disagree with. You said, 'The reason you spend this kind of money is because of the tech support". Um. No. Good support is really great. But you spend this kind of money because of what it can do WHEN it's working, not when it fails. You usually spend *extra* for good tech support. The reason Unix works in the long run was because it was designed to do it. Windows -- not so much. Good luck!
I am glad everything is up and running again!
Glad Neve stepped up and supported you. :) But the intransparent custom policy is bs.
Is the internet connection in the console necessary for something other than first activation? Because if it is not, I’d take it out so Windows doesn’t get to know if it has to update; also, props to Neve for using internal PSU, instead of a million pounds rack unit to power the console.
Exactly, my digital mixer is on it’s own isolated network with zero connection to the internet, need local access for the computer I manage it with and phones for in-ear mixes.
My studio PC is used for a bit more, but basically everything that I don’t need/want to have getting online is blocked, including Windows Update.
No need to fix what isn’t broken.
@cristianmoriggia ^THIS.
I also see at 8:16 that this computer module is connected via ethernet...why is it required that this computer module need to be connected to the Internet at all? (either once or every use) --like, is this a closed system or not?
I think Neve the did right thing by shipping out an entirely new computer (and quickly)
-but yes, it seems aside from their custom module/interface, it's really just a mini-itx setup with relatively generic parts (nothing wrong with that and in fact, to your advantage if longevity is desirable for this beautiful desk).
I'm left wondering if you let their support know that you are tech savvy, if they would've simply sent you a link to a drive image you could clone to a new NVME drive purchased locally. Possibly could've got this up and running again within a matter of hours versus days and avoid the hassle of international shipping.
I'd take interest in the many comments here that advise ''making a backup.'' Maybe Neve would have their reasons to deny sending a copy of the drive image for cloning, but you can definitely create one yourself now (and likely ''fix'' your old computer module to have as a backup in the process).
There's several mentions of your 'Ethernet to DB25' analog audio solution, which I'm curious to know more about- but gosh, why is there ethernet running to that computer module?
Love the content, keep up the great work!
And to add irony to it all, today we saw the effect of what happens when administrators of systems are noobs.
Why the F did they let Windows Updates be automatic to begin with?
Don’t they know that they should use WSUS or alike and test before deployment?
Serriously!
I’m happy not to work in that field anymore, to many that don’t care if they break shit these days stressed me.
You can’t beat plug and play. Glad it all worked out!
Built a home studio 2 years ago and nothing could even come close to Ethernet when it came to cabling prives. I've since moved, but made the decision to pull all of the cables out and have them waiting for if I decide to give it another go. One huge win was the ability to have a pair of jacks behind a wall plate and just unplug said plate and take it to the bench for service.
"you're system's hosed" as an American Gen X 80s kid, watcher of Rick Moranis and Dave Thomas, this made me GRIN.
Windows 7 WAS AMAZING. WISH they'd have stuck with it. WIN10 is great too, as long as you're using a VERY STRIPPED DOWN version with all the bloatware and over-zealous security bullshit removed. (closed system, it's not needed etc.) GLAD you got it back up and running man. Cheers!
Customer support is the ultimate test for every company. Its not about selling a more expensive/product, its all about the support
I'm curious if the same level of support would be given to someone not dragging them to half a million subscribers
@@martyshwaartz971 i had similiar experiences with big companys and big local shops.
Usually, big companys will have better support. Especially with expensive products.
Though there are exeptions, for the better and for the worse.
So you should look up how good the support is when buying something expensive.
I agree, but still also agree with others who say Neve should’ve paid the shipping. I think it’s lame they had Glenn pay a single cent, given the circumstances…
@@charliekent-barker4903 I agree, but there are companys who would not do a thing to help fix the problem
Seeing the fun you're having makes me miss the Tascam DP-24SD I had before I went the DAW route. Reaper and plugins is much better than the DP-24SD but damn I like pushing faders and twiddling knobs....
Neve is flawed mixer. I was on my third PC. Finally sold it . Thank God. Still have my old neve stuff. Thank god.
Wow ,I was thinking about getting a genesys black ?Seems like a great board,i own a neve 1073 opx and its been great.
Super glad that was easy to swap out and that customer service was, indeed, very good to you (as expected). Being down for 5 days sucks, though, but I suppose you took advantage and got some other things done? HHmmm?
Maybe high speed cpu fans was symptoms of overheating cpu/motherboard and was predictive of unit failure...just speculating
I was thinking the same thing when Glenn said the new board was way quieter.
or maybe they just use Intel CPU, which are hot garbage... and will die if few months again
the Book of Mormon quote had me 🤣
Cool to see you got your Neve up and running man. I agree with keeping older gear running if you can. Still got my ProTool 7.3 in xp and still works. I've made a SSD backup with the complete system when HDD dies. I use Reaper/Presonus/and Cakewalk on windows 10 currently BTW.
Would think 2 exhaust fans running slower would knock the noise down. LTT also has some cool cable management things that magnetize to your desk. They may be able to hook you up with some. Never hurts to ask. Canadians hooking up Canadians would be wholesome.
One of the things I learned in my early college years from a great studio producer in my town is that the best gear to work is the one you know how to use very well. Expensive gear without knowledge generates bad results. Cheap gear that you know how to use very well generates great results. Especially if you know your limitations and work around them.
Now think of the possibilities when knowing how to use expensive gear
On the subject of cameras. I had a Pentax K-R back in the day. To this day, it's still great. And it's a third of its original asking price. Older Pentax cameras, in general, are top notch. AND they're backwards compatible with lenses from any Pentax generation.
Hey Glenn, I have been loving your channel and has provided me with a lot of insight on gear, studio recording, etc. Out of curiosity, what would be the "picture perfect" guitar tone coming from a mix / sound engineering perspective, including the gear to create it? You seem to be very knowledgeable on what absolutely works, and what absolutely does not work. Just something I thought of that could be interesting. Because mix wise, everyone's "ideal" guitar tone must come with some sort of flaws, right? I'm not sure if such a thing exists, but could still be cool to think about.
Glad you’re back and running! I had a recent bad time with UPS damaging an amp I ordered twice. Once for the original and once again for the replacement! Are they playing football with our packages?
Put Acronis Backup on the machine once you’ve baked the flavor back in it (settings/preferences) then Have an external drive to backup to. Then set the backup to the frequency you desire. Now you’re good to go.
Hello there first of all i just wanna say I just love your channel every time I watch u you bring a smile to my face you don't talk bullshit its straight down to the point. I would just like to ask if you could do a review of the Mvave tank g amp/sim. And tell us either how good it is or how much of a waste it is. Thank you 😊
Spider in the machine there Glenn!
It's nice to see a brand live up to the hype for once!
Hey that little fan is a Noctua! hahah they're DOPE fans!
13:51 SEE!!!!!!
Since you got into the windows desktop you can do "windows image backup" or "Backup (windows 7.) That will let you make a bootable recovery image with no extra stuff.
Hi Glenn, probably a n00b question. But as this Neve console has its own Windows computer running the thing where does the Mac Studio comes in with your workflow? Are they connected somehow?
Warrranty replacements are supposed to be immune to tariff. There was once a US dealer that got BUSTED shipping Fender amps to Canada in Traynor boxes... pretending they were warranty repairs.
Which SCA module is that? I have the J99 (Jensen TwinServo) and the N72 (Neve) and love 'em both! Especially the J99!
The gain/fader controls do not give you more transformer saturation, though. The gain knob attenuates the input signal from the input transformer to the gain stages that follow, so turning the gain up and the fader down does not give any more signal to that transformer. Consequently, the gain and fader knobs come before the output transformer, so you won't be saturating that, either. You DO get a cool effect by turning the gain up and the fader down, as the fader exists between two sets of gain stages; turning the gain up and fader down drives the first half of the amplifier harder, while the fader keeps your output under control, and yields a cool compression-like effect that I've used on snare and also worked really well on a rap vocal part.
The only I can think of to get transformer saturation is to have so hot a signal into your input that it already saturates the trafo, and then you use the trim/fader to turn it down to not clip your A/D (but this runs the output trafo at a "normal" level); or, run it super hot and put a pad between the preamp output and your A/D. There is a TON of headroom in these preamps, and you'll be really hard pressed to overdrive them. They're really great, and I wish more people knew about them!
Just a thought: if shutting it down early can kill it, did NEVE instruct you to have an Uninterruptible Power Supply? How else would you be able to protect against any power outage and inevitable death of your NEVE?
HEY GLEN!!, I can see you still use the Midas 522. What do you like to use it on most? and what do like to you use on the snare drum?
You mentioned your Cranborne (ADAT?); I've also watched Neve interview videos. The console you bought is providing harmonic distortion up beyond the 100k-200khz range. I'd be interested to see if the 1073 Pres through your Cranborne provide that Neve sound in the range. Or if you can just use the analog outs and if there really is a difference. Having those faders in front are everything.
Newer Technology not only carries external cases for those fancy slim SSD boards, but also replacement "drives". So it should be easy to get a backup.
What you should NEVER do is a) touch the green board b) have the board touch plastics that might be somewhat charged with static electricity, like (non-pink) bubble-wrap.
What you SHOULD do is c) wear cotton clothes (so your shirt and jeans is totally fine) with leather shoes (no plastic running shoes) and d) touch something metal to eventually discharge yourself before handling the board.
I've repaired Apple laptops for a living for a dozen years and you can't be careful enough when handling these rare expensive boards. Ask me how I know. 😢
9:46 We don't want a Fricker fryer!! xD
The exhaust fan is a Noctua. Its one of the quietest fans in the world, given its size.
finaly some sence from you - i use a windos 7 computer, bought all the top gear that does not run anymore on windows 10/11 - just for almost nothing - it is still a 100 times better than al the things i can buy today with the money i have
Be nice to hear from Neve, what the actual issue was. I'd be shocked if it needed a new computer. I would bet it's something that could have been fixed remotely. Also, you can absolutely back up the drive, its literally just a low end windows PC judging by that CPU heat sink. Type sysinfo in the start menu to see the specs
Hey Glenn, I’d love to see you go after a Doom metal tone and give us some incites into how you would approach recording it, think Electric Wizard, Sleep or Fu Manchu. It would be very cool to see you shootout some fuzz pedals (for example a Behribger SF-300 super fuzz and a Boss FZ-2). What do you think your Amp and speaker choice would be? I’ve had my eye on the Celestion Hempbacks, which seem like a very good price though I haven’t seen many people comparing them.
Thanks as always and fuck you!
GLEN! I'm curious have you heard of the JHS Color Box. If not I think it might make a good fearless gear review. According to Josh the circuit is based a Neve 1073. It would be cool to see how it stacks up against the real thing. As a pedal its expensive at 500 bucks. But I think it could be a great option for a studio on a budget. This along with something like Focusrite gives you a mic/instrument preamp, eq, and audio interface for around 600 usd.
Hey Glenn can you have the old board rebuilt so you have a backup computer and clone your drives as well? Might be worth having it rebuilt, verify it works, and then packing it away carefully just in case.
After installing that glorious NEVE console... Did you notice an utility bill increase? If so, by how much?
Kanguru drive cloner + two 802.11 to SATA adapters for the nvme drive(s)- Put a drive into the main slot of the Kanguru, put a drive into the second slot, hit the clone button. It will make a byte-for-byte copy of the first disk. I do that for my machine. Everybody should if they have the means.
Edit: Ionly clone my OS drive after a major change. I clone storage every few weeks. It's saved me from losing stuff at least twice.
It was about 6:13 that i felt bad for you, and stopped and commented. Now i know that some of these consoles like the 4000 ssl probably cost upwards of 200,000 in 1990, and thats a lot more than 100,000 in 2024, but for that mixer to go completely down just shows Neve’s actual inexperience in the manufacturing of digital consoles, and i guess since everyone has to do it that’s to be expected but it sure is a kick in the balls to get a new mixer and have it hard fail on a show or session. Its happened to me with my presonus console and Ill never buy anything presonus again. The Beringer x32 has been so rock solid while being put through so much crap, that for the absolute big brother item to fail so quickly just makes me want to cry for you. That presonus studiolive lost me a $500-1500 a show 2-4 times a month client.
What happens if you have a power outage? Do you have a 24/7 standby generator? Or at least a no-break?
It seems that the fan noise before might have been a manufacturing component problem. Where the new broad had already been hardware update.
Some tech would have problems with the hardware not being cooled enough, or components that we're meant to last but long term they would fail unexpectedly.
I'm mean the first line of Xbox 360s were being recalled after displaying the red ring of death, which was the CPU on the console not having enough thermal paste.
He new broad being quieter than the previous might have been NEVE either from stress testing components, trouble shooting, or started on trying to replicate your problem, and fix it.
As an old engineer in the computer industry (ret. Honeywell) for a long time there are safeguards built in to most power supplies to prevent problems from surges and spikes. What happens if there's a blackout in your area for example when they restore the power? Sure there are warnings to run around and turn everything off but really who does? "Sailor proofing" was big in the computer industry for just this reason but admit customer mistakes kept me in a job.
Looking at the unit my guess an external port powered up can sometimes blow drivers and it appears to be all SoC possibly preventing boot up back in the day. The good old days when a port goes, swap out the daughter board or ... replace the fuse. But powering off too early? Isn't there a Windows "SAFE MODE" boot option? 😆
2:25 As an exmormon, you got my vote! And yet I still haven't seen the musical...
Due to you mentioning the difference in fan noise between the units, it sounds very likely your old CPU module had a power supply issue. Will Neve be doing forensics on the original unit? I'd be interested to know what the issue turned out to be.
that CPU fan looked like it was flush with the top of the other board. I hope there's some space above(or below) it for airflow.
It's also good idea to always ground yourself when changing boards!
nice idea for a video! i have really wondered about buying an older higher end camera just because what you just said.
I find it interesting how the "fun factor" isn't part of any of your "_____ doesn't matter" rants.
Nevertheless, truly happy for you that the issue has been resolved.
Wondering why you don't have some multi-channel interface as a backup, just in case?
The color gave it away: The fan is made by Noctua. They make the most silent fans money can buy. You will need some kind of funnel airduct and a MUCH bigger fan to keep the airflow and reduce noise.