When I started a very short time ago, I thought the same thing about apps, advertising etc. Turns out, if you show up, do good work and communicate, the work comes to you.
Very sound advice handyman! 40 years ago haha I know, I worked for a painter/ paper hanger who also did small remodels. After a few years he moved to Florida. I am from the Northeast. I went on to work for a well-known overnight freight company. After about 6 months people started calling me because they knew who I was from working with him. They wanted it work done but did not trust anybody and wanted me to do it. Well needless to say I picked up my equipment and started to do it part-time. Long story short it was phenomenal. If you work clean and treat the customer with the utmost respect they will always call back. Most people don't even want to call anybody they just look out there front doors and will approach you because their neighbor hired you. I have since retired from everything but obviously do work on my own home. When I am outside doing work people still stop and ask who I work for. I just laugh and say this is my place I am retired. They ask if I am interested in doing some work for them. I just tell them no I am way too old now. I did my own bathroom remodel a few months ago and I am not sure if I spent more money on the bathroom model or Advil!
1. Be on time for the appointment 2. Look professional 3. Speak well 4. Give them an estimate in a timely manner. 5. Respond to calls, texts, emails right away. They see responsiveness as trustworthy.
All of these things are in your direct control as a contractor (or business owner). I speak as a business owner, not necessarily a contractor. Number 5, from a customer's point of view may be the most important!
@@charlesbryan7137. All of these hit the nail on the head, especially #5. Nobody returns calls anymore. I get it they may be busy but c'mon. I am trying to hire locally and help out local businesses but nobody returns calls after repeat attempts. Guess I gotta do the work myself.
@@charlesbryan7137 You're absolutely right. When people reach out to you it's because they're ready to spend money. The second you waste their time you've lost them.
In business for about 12 years now in the Chicago area. Rare to get a day off in the trades in this area these days. You're giving out great info here with good value and its good to see someone doing that on youtube. Hopefully people are here to listen and not doubt.
I've never raised my bid. Just charge a enough to cover the possibilities and charge them a little less in the end. They will appreciate it, less stress for you and you make a good living. You nailed it handyman
I’d rather over but a bit then to underbid and say “Oh, I messed up it’s going to be x amount more” If I mess up I eat that cost. That’s the hard part of doing business.
@@carcasscruncher9354 not sure if you're misunderstanding or if I'm misunderstanding you. I always include some "oops" money in my bids, on top of my labor and profit. The bigger the job, the more I include. It will cover my mistakes, and sometimes I will use it to cover client changes. I don't give the "oops" money back. If you get to the end of the job on time, without any change orders, and communicate well, your customer will have a good experience and they will not expect money back. Your professionalism and actually doing what you say when you say you will do it, is part of the value you bring to the table, and having left over "oops" money is your reward for bidding and executing the job well.
@@carcasscruncher9354 charging more is terrible for your reputation so I don't do it. Estimate enough to cover the possibilities. I miss about half my Estimates and thats fine with me and I don't bid some jobs becauseI don't want them or the customers flakey or I'm too busy. That said I don't do many remodels. I paint a lot of houses inside and out, replace a lot of rotten siding and decking, lots of drywall work and flooring. I also charge less than the estimate about 25% of the time depending on the frustration level and how kind the customer was to me etc. In the end professionalism and results carries the day and money is way down on that list. If you want some good reviews ask for $200 less than the estimate and see how your reputation grows.
@@marcmacialek9250 ... that's called a contingency, and is usually a small percentage added to a job to cover the unknown variations. It might be an increase in material costs or a rain delay, but you need to cover your ass. This is different than an "open to inspection" issue you may have built into a contract, such as installing a new drain line in the yard and finding ledge, or removing the siding only to find the sill plate is rotten. Those issues are part of the big experience and need to be spelled out in advance so you can be professional in your finished presentation.
I do most of my own work, but if I ever was doing a massive remodel that I didn't have time for, I'd hire you in a heartbeat. There's always going to be low-bid-chasers, but people that make decent money just want to hire someone trustworthy with attention to detail. It's amazing how hard that is to find out there. As you said, bums are the norm. I suppose it's true no matter what you do; even white collar office work, there's probably only 30% of the company that actually works hard and produces value, the rest range from slow/ineffective to downright incompetent.
First! Wow, what a seriously insightful video Handydude. It’s Like being in a business master class at a university. But better because it’s free and we get the high pitched squeaky voice!
I've found that doing quality work, communicating with the customer and treating them like you would want to be treated is all you really need to maintain a steady work flow, if you communicate to the customer that the likely hood of additional cost may be a factor, such as in water or dry rot damage repair, then it's not a problem but there again experience will usually help in giving an accurate estimate, some of the things I've come across that were supposedly repaired by other people in the industry are borderline criminal, my point is be professional, don't be lazy such as keeping a clean job site, do good work and you'll always have work.
Another one that we do that our potential competitors do NOT do, is when we complete a larger remodel we pay to have a company come and clean the clients entire home.
Great video. ALL my work is referral. No advertisements, no 3rd party, I get so busy I sometimes have to turn back work, and often people will wait for me to have time for them. 1) Do a good honest job. 2) communicate with your client. . 3) show up early and show up clean 4) watch the Handyman videos (both channels) to keep enthused and to learn more about your business!
Perfectly said, we started as nights and weekends before we took it fulltime. When I give a Number it isn't an off the cuff number as you said take the time to look around the home. You would be surprised how often we hear, Wow you showed up or We called 10 people you are the only ones to call back. There is no small Jobs. We have rearranged furniture and hung pictures. My Business Partner thought I was nuts until those jobs led to larger jobs and word of mouth referrals. Great Information and all true. At least it worked for me.
What you say is very true! Personal hygiene, good etiquette, demonstration of high competency and good communication are what landed me so many customers when I first started!! My first ever customer in the residential renovation sector (I’m an electrician) was from an old friend of mine. He called me in to do work on his property to add in new receptacles and to also repair his old thermostat/HRV. After I was done, he was so impressed with my level of efficiency and communication that he referred me to someone else who was having a bad day! Turns out this other customer was a family friend of his, and he got scammed by the previous contractor who did shoddy work (fake cedar everywhere, sump pump not working, fuses being blown all over etc.). That guy was willing to pay me whatever to fix up the mess. So, I fixed up all the electrical problems, while I brought in carpentry and plumbing sub- contractors to get the other problems sorted out.
Long story short, my very second customer was also happy about the good job done. That just a few days later, I was getting phone calls from multiple people after he referred my name around to his social circles! It all starts with making great impressions and to continue making great impressions on others.
Started being a handyman less than 3 years ago, as I was watching this video I got a call from a repeat customer from over a year ago for work. I havent done everything right, but feels good to be on the right track.
You are spot on. I wouldn't even call myself a handyman because im only 21 and dont really know much but I get so much side work just by being clean showing up on time and professional. I am just a helper for a remodeler and hes so busy that alot of the calls for "handyman" type of work just gets passed down to me. If I cant quite figure something out my boss is always happy to walk me through something even though he isnt getting a cut of the work. There have been times where I flat out stated to a customer the work they wanted was outside my scope and they still insisted I do the work because they were referred by a previous client who liked my work. The bar is set so low for any kind of contracting work that even as a kid who bascially knows nothing I can still fill my weekends and some evenings with work.
Absolutely agree. I have never used an app for leads and haven't run an ad in many years. I am constantly booked out anywhere from 4-8 weeks in advance year round. I turn down a lot of work due to a heavy schedule which can be embarrassing but it can't be helped because workers are scarce. The bar was set low a long time ago, but the bar has dropped even lower in the last 18 months. What makes it worse is even the bums are getting paid top dollar and they have no incentive to improve because labor is in such high demand. I am encouraging my sons to join the trades and seek an apprenticeship when they turn 18yo. So far two are leaning toward electrician and the third is still too young to have a preference. The trades are the future and I have no difficulty imagining a not so distant time where skilled laborers make more than lawyers and doctors.
When I started I used bulletin boards at grocery stores, it took a while but I got busy and did good honest work. Later I tried the internet and found it to be a total waste of time and nothing but more competition and problems. I don't do remodels anymore just small handyman jobs because employees usually become a pain. My best customers are little old ladies, with most of them I become a trusted friend not just a handyman and the really great thing is if you bring your own lunch they scold you!
I get thanked for just showing up for the estimates! Being on time is another huge factor. I do tile & grout cleaning, sealing and minor repairs. Started out advertising in a local prestigious living marketing magazine that went out to the highest income / most expensive homes. It cost $1500 a month but after 3 years of consistent high quality work AND asking for google reviews I now live off repeats, referrals and google searches (free). A referral is almost 100% your job as long as the estimate is agreeable. I've doubled some prices and no-one even questions it. In fact I had a lady call me back wondering if I was charging enough...for real!!
We recently moved to a different city and were referred a handyman by our realtor. He's done a ton of work since we moved in and I'd say if you're looking to build your books, there probably isn't a more efficient way than becoming good friends with a realtor. From what I understand, this individual supports the realtor with homes about to be staged/listed (at what I imagine is a discount) and then yields all of the customers from home purchases which can build relationships/referrals for years.
Typically the only time work is slow is the winter up here in NH. People seem to hibernate until March, April. Only commercial companies keep working, so I try to get in with some property management companies to keep work flowing.
Thanks Handy Man! word of mouth is how I do it. First year was hard didn't have a network. Second year I have custom homebuilders calling me and no slump in work.
How true. Being licensed in 3 trades and a professional shower door installer sure did help in that recession Handy mentioned. The big jobs were few and far between but I could do a water heater today, a toilet tomorrow, reglaze a bathtub, remove / re-install a shower door and do some caulking. It kept the bills paid.
@@billysyms5761 I know what you mean. I was a cabinet installer when the recession hit and I did odds and ends job. I even did chinking on a cabin. I don’t know if you’ve ever done that but it’s a lot of work! If you’re willing to labor you will never starve to death!
I like to do things on my own if I can, but I also happen to fit your client target group precisely. From that point of view I agree with all the above. I'd also see it as a massive plus to have some breakdown of the quote: how much for materials, how much for the work, what materials are you planning to use, etc. It really helps to build trust. Price is important, but it's more important to limit the disruption and not having any bs to deal with.
Great information, when I first started out Home Adviser approached me and it seemed great for 2 weeks, until I was receiving 20-50 leads a day. I am one guy just starting out and I talked to them about it and nothing changed so I canceled there service. 2 weeks later they sent me a bill of over $5000 to be paid for all the leads they sent me no matter if i accepted leads or not. Lesson learned to say the least. Just go out and prove yourself from the bottom up and learn along the way.
Great advice, As a builder for 30+ yrs and after that long I can look at an average plans and give a solid bid after about 30 minutes I'm always within 5% +/- . That works for me. Now after all these yrs debt free, I'm looking in to doing handyman work. #1 reason is the subcontractors is getting harder to get. Times has changed with workers. BTW home advertiser has been trying to sell me, worst that a used car salesman. Lol
I have had great luck finding contractors through community message forums. On Facebook, there are boards for communities. I can post, hey I am looking for a roofing guy. I'll get a bunch of people being helpful with recommendations. Weed out the people who don't return your calls, show up late or not at all. One guy wanted me to give money up front so he could rent an aluminum brake. NO! But overall great success.
I make $18 an hour as a plumber helper in Alaska. Handyman in my company makes $24. I like watching your videos about a handyman business. Now my thing is this in Alaska you can get a handyman license but cannot do any plumbing or electrical work. Is it worth waiting 5 more years to become a journeyman plumber to start a handyman business? But at that point do you mind as well keep doing plumbing as a journeyman? Or start a journeyman business and don’t worry about plumbing and electrical which are 2 big ones. I have a little experience with drywall, tiles, painting little small jobs from working as a maintenance in a hotel. Please let me know your take on it I would really appreciate it.
Simply put. You are personable, competent, ethical, responsible and articulate. That commands respect. In other words, you’re not as dumb as you look. Great channel! Keep up the good work.
I started out as help/apprentice 11 years ago and went out on my own about 6 years ago and this is how I operate to the T! This is what separate good from great! Some people just don’t want to admit they are not professional enough in their trade/craft
I am NOT a handyman. I am a home-owner that's had a LOT of work done over the past 2 years and for all the handymen out there - LISTEN TO THIS GUY! He has a good grasp on what we (as owners) are looking for.
Probably the most valuable information for a Handyman or any small business operating in the trades. Deal with professionals and perform as a professional in everything that you do. Communicate with the customer in the way that they are accustomed and exceed their expectations. Referrals will follow and you will soon find that your business has no need for an advertising budget.
This is good advice for any job. And it is true even in engineering - you would not believe how easy it is to stand out from the current crop of recent college graduates in electrical engineering.
In corporate world though, too much dishonesty and bad lazy manangenent wears good workers out too. Like if you bust your butt time and time again and yet you see better connected brown nosers get all the attention and rewards while you actually do all the heavy lifting without any raises or promotions you stop caring too or leave to try find better opportunities elsewhere if you can find them (unfortunately lots of lazy owners out there too trying to reap rewards on other peoples backs too often than not). Then boss is sad you are leaving, but whole time you were there making life easier on them, they couldn't be bothered to appreciate you to keep you so lots of places with mediocre wore out workers just doing bare min to get paid and get by (this is at lots of places). And I don't blame all of them for that. We are all to blame for being cruddy humans here and there to each other.
That was very helpful . My husband has just started filming for his youtube page ( unannounced as yet) and we're trying to get all the good information up front . Thanks for the info , keep living the dream !
I really appreciate the words of wisdom. For us California guys, this channel should be titled, "The Self Employed General Contractor." This has been said a thousand times before but we can't have a bid go over $500 including materials for a single client. So, bidding as a California handyman who isn't a GC is not realistic.... unless it's a small honey do list item.
I think some people don’t realize that there is a more to jobs than just the work. Customer service and professionalism along with the provided quality work is what really makes the difference. Why wouldn’t you want someone that offers more at the same price or even a little more. Who wants a headache or wants to clean up after the person they just paid good money to do a job? Great video
Thanks for all the help. I’ve been in the trade working since 14 and now 21 with my own business. Its all about professionalism to win the bids. Good luck to everyone attempting this work
I haven't read all the comments but here is some sound take it to the bank advice: 1. RETURN YOUR PHONE CALLS ! 2. RETURN YOUR PHONE CALLS ! 3. RETURN YOUR F#@$%&G PHONE CALLS ! I cannot stress how important this is. Your up against who knows how many others. Time and time again, I am told that I was the only one to return a call. That call alone seems to seal the job instantly. Being articulate in the conversation, tells the customer you are a pro and not some amateur . Do all the logical things mentioned in the video concerning your appearance etc. He is spot on ! Good luck, and RETURN YOUR PHONE CALLS !
You are just me me but you are taller!(you have a beard, I don't)Same work ethics, same solutions to situations... love the confirmation about doing the things right and having happy customers. Same type of marketing company here in Canada called Home Stars. Promise you leads and have a star rating.... I am 100% referral and booking into January 2022... workmanship and reputation is the key. No crew, I do everything from tear out to putting TP on the holder when I am done! Good job!
There was a nightmare brick job next door a couple years ago that irked the hell out of me. We had extensive brick work done and it took a week. These new neighbors had hired a team (at first) to put in a retainer wall for her flower bed and it took a month. Music on -- which I had to tell them several times to turn down because my kid would wake up from her nap. Concrete sprayed onto my vehicle and still don't know how it got all the way over there unless it was during their clean up. Concrete in my gutter hardening. They were taking breaks...drinking beer. Found empty beer cans on my property in my front flower bed as if they were trying to hide it. I talk to her about it and she loses it on me. I'm like yo lady...I'm having to clean up their mess, and I'm gonna charge you for it. The ppl you hire can %uck up a new neighbor relationship. Not just a bad job.
Mate, home advisor took 6800 out of our business checking account because they said they were emailing us leads. we never once followed up on any leads and had to threaten a lawsuit to get refunded.
I agree 100%. Especially the part about standing behind your estimate, although occasionally unexpected things can get in the way. Just make the potential issues clear in the estimate.
No Comment, period. exactly what u said. I've been doing it renos and maintenance for 15 years and approx 11 with my own personal company and haven't spent a dollar on promoting advertisement, except to look professional, business card, t shirts, truck magnets and website that's like a showroom for people who get my business card from referrals. UR WORK IS UR ADVERTISEMENT!
The part about setting expectations is a big thing. My sales guys always overpromise to close the sale, then it's on me and my guys to make it happen. Very frustrating.
Change orders are ok. It’s all about communication. Like you said everybody makes mistakes. You can’t always see everything initially. Making improvements to the home with a change order is a good thing regardless of whether or not it was foreseen. As with anything you need balance. If its all change orders then that’s your cue to be more thorough in the beginning. I like the channel handyman 👨🔧 you’re definitely a pro.
I have been hiring work out on my house due to health and age . I am batting 50 percent on good contractors . Some seem to lack skills and ambition . Others were very good .
Your reputation helps a lot also. I live in sw Florida in a heavy retirement area. Most jobs I get are because of my visibility in the community and a history of great recommendations. 3 years in business and I rarely don't get the job. I've even got the job with a higher quote, because of my reputation! Family Man handyman and homewatch!
Home advisor sucks in any place there's competition. If 3-10 guys are paying $30 each lead for pressure washing. They're making a ridiculous amount of money. Unless you call the lead immediately and go over there, then you're chance of getting a lead is very low. I reccomend not signing up. Even if they wave sign up fees and give you free leads. You'll get 4 leads in a day at $30 each, and theirs no way to keep up with estimates unless you literally drive around all day. So figure $120 +$25 for gas. You better be getting atleast half those jobs to make it worth it. In my opinion people who use Homeadvisor are low grade leads to begin with. They're looking for the lowest price and sometimes just looking for a price and never get the work done. Getting refunds on bogus leads turns into a nightmare.
If you've told them to stop calling you, legally they must stop. If they continue, file a formal complaint with the FCC on the FCC's website. That will stop it, because they will be subject to significant fines per subsequent call. (I haven't had to deal with Home Advisors, but I've used this against other companies that do similar practices.)
Service Magic/Home Advisor screwed me over hard. I used them for years at a high cost. If just starting out maybe ok. They sent over $1k in leads in 12 hours even though I set monetary limits and they did nothing to fix. They created a new for form of leads that apply to limits. Just another was to screw you. I was constantly sent leads that didn't match what I had listed. They only allow you to suspend leads for short time now. If you are busy and forget to suspend you pay. They used to allow you to set dates (start and restart) for suspending leads.
When you finally score a good customer hopefully you’ve treated them well because I guarantee they will have friends who need work done and it just snowballs from there when they sing your praises.
Just an FYI, down here the best and most trustworthy carpenters/handymen have long hair/ponytails. We drive trucks or vans, not rust buckets, we stay connected to our customers throughout the process and afterwards to make sure they are still satisfied, we clean their homes afterwards, and even take out their garbage cans if it's something we see that needs to be done. If you go above and beyond, it doesn't matter what you look like. Just maintain respect.
I’ve been a self-employed electrician in the NorthEast for about 30 years. The first few years included some advertising and marketing. After that regulars kept me busy and sent referrals too. No need to advertise when you’re established. Just need a basic presence.
Such words of wisdom that every self employed person should heed. By the way this may have been mentioned by you before but just for a reference, what general area, i,e the south or east coat, west coast, PNW do you work? It helps in understanding your work methods and pricing. Mahalo
You have 2 luna cycle boxed behind you! They are very great motors and systems. I installed one on my dual suspension giant. Also, starting a handyman / other type of business in New Jersey... Have been doing everything you have been doing minus the youtube / amazon stuff - But want to! Also got into home advisor when I owned a painting company a few years back - What a bunch of crooks! Same stuff happened to me.... Would love to get in touch. Thanks, Chris H
I'm the foreman for a contractor here in Oklahoma. You are so right about the side work but.. that is exactly how I'm making it happen for me my wife and 7 yes 7 boys.. yes I work hard 2 jobs a day 7 days a week for the last 2 years but it's making it happen for us
Love it. Great content, great perspective. If you live in an abundance mindset and always put the best foot forward, you project credibility and earn trust.
Hey thanks for your videos. I am just starting out my handy man business and trying to figure out how to price out outlets and light switches and basic electrical and plumbing and vinal plank flooring . If you could give me feedback thanks!
I love what you do, I wish I had an uncle like you or nephew. I'd be trying to hang on so I could learn all I could. You definitely make it a fun experience. Thanks for taking the time to do what you do sir. 💖💢
I moved markets and been trying for years now trying to get work. I still got customers from my previous city that want work done. My new city no one wants to pay the work is more spread out. Worst decision I ever made. I can't even get my foot in the door to bid stuff most of the time and the times I do they are outraged by the cost even when I break down labor, materials, etc. I don't even ask for a deposit upfront. In my previous city I'd get atleast 90% of the projects I bid and it was all word of mouth.
When I started a very short time ago, I thought the same thing about apps, advertising etc. Turns out, if you show up, do good work and communicate, the work comes to you.
Tell me about it, i have to hide the sign on my truck and actually ask people to plz not recommend me bc i got 1 guy that's good for all of it.
@@Mr.Pop0 just keep raising your price
Some of the finest craftsman never advertise, a lot actively turn down work all the time
@@jonnyg44 This is very true 👍🏾
@@jeffshackleford3152 This. I believe it was Essential Craftsman that said if you’re not missing half your bids due to price, you’re too low.
Very sound advice handyman! 40 years ago haha I know, I worked for a painter/ paper hanger who also did small remodels. After a few years he moved to Florida. I am from the Northeast. I went on to work for a well-known overnight freight company. After about 6 months people started calling me because they knew who I was from working with him. They wanted it work done but did not trust anybody and wanted me to do it. Well needless to say I picked up my equipment and started to do it part-time. Long story short it was phenomenal. If you work clean and treat the customer with the utmost respect they will always call back. Most people don't even want to call anybody they just look out there front doors and will approach you because their neighbor hired you. I have since retired from everything but obviously do work on my own home. When I am outside doing work people still stop and ask who I work for. I just laugh and say this is my place I am retired. They ask if I am interested in doing some work for them. I just tell them no I am way too old now. I did my own bathroom remodel a few months ago and I am not sure if I spent more money on the bathroom model or Advil!
lol
Legend
Funny but true statement. I start the day with coffee and ibuprofin...
Glad to know I’m not the only one that needs Advil to keep going! Great story!
@@dirtbiker651 two damned muscle relaxants w the morning coffee, keeper going..
1. Be on time for the appointment
2. Look professional
3. Speak well
4. Give them an estimate in a timely manner.
5. Respond to calls, texts, emails right away. They see responsiveness as trustworthy.
All of these things are in your direct control as a contractor (or business owner). I speak as a business owner, not necessarily a contractor.
Number 5, from a customer's point of view may be the most important!
These winning characteristics transcend to almost any type of business. Who knew! ;-)
@@charlesbryan7137. All of these hit the nail on the head, especially #5. Nobody returns calls anymore. I get it they may be busy but c'mon. I am trying to hire locally and help out local businesses but nobody returns calls after repeat attempts. Guess I gotta do the work myself.
@@charlesbryan7137 You're absolutely right. When people reach out to you it's because they're ready to spend money. The second you waste their time you've lost them.
Be honest.
In business for about 12 years now in the Chicago area. Rare to get a day off in the trades in this area these days. You're giving out great info here with good value and its good to see someone doing that on youtube. Hopefully people are here to listen and not doubt.
I've never raised my bid. Just charge a enough to cover the possibilities and charge them a little less in the end. They will appreciate it, less stress for you and you make a good living. You nailed it handyman
Do you tell them you are charging more for your mistakes?
I’d rather over but a bit then to underbid and say “Oh, I messed up it’s going to be x amount more” If I mess up I eat that cost. That’s the hard part of doing business.
@@carcasscruncher9354 not sure if you're misunderstanding or if I'm misunderstanding you.
I always include some "oops" money in my bids, on top of my labor and profit. The bigger the job, the more I include.
It will cover my mistakes, and sometimes I will use it to cover client changes.
I don't give the "oops" money back. If you get to the end of the job on time, without any change orders, and communicate well, your customer will have a good experience and they will not expect money back.
Your professionalism and actually doing what you say when you say you will do it, is part of the value you bring to the table, and having left over "oops" money is your reward for bidding and executing the job well.
@@carcasscruncher9354 charging more is terrible for your reputation so I don't do it. Estimate enough to cover the possibilities. I miss about half my Estimates and thats fine with me and I don't bid some jobs becauseI don't want them or the customers flakey or I'm too busy. That said I don't do many remodels. I paint a lot of houses inside and out, replace a lot of rotten siding and decking, lots of drywall work and flooring. I also charge less than the estimate about 25% of the time depending on the frustration level and how kind the customer was to me etc. In the end professionalism and results carries the day and money is way down on that list. If you want some good reviews ask for $200 less than the estimate and see how your reputation grows.
@@marcmacialek9250 ... that's called a contingency, and is usually a small percentage added to a job to cover the unknown variations. It might be an increase in material costs or a rain delay, but you need to cover your ass. This is different than an "open to inspection" issue you may have built into a contract, such as installing a new drain line in the yard and finding ledge, or removing the siding only to find the sill plate is rotten. Those issues are part of the big experience and need to be spelled out in advance so you can be professional in your finished presentation.
I do most of my own work, but if I ever was doing a massive remodel that I didn't have time for, I'd hire you in a heartbeat. There's always going to be low-bid-chasers, but people that make decent money just want to hire someone trustworthy with attention to detail. It's amazing how hard that is to find out there. As you said, bums are the norm. I suppose it's true no matter what you do; even white collar office work, there's probably only 30% of the company that actually works hard and produces value, the rest range from slow/ineffective to downright incompetent.
Great advise, I did side work for many years until I took a leap of faith and started my company. I’ve been self employed for 4 yrs now.
First! Wow, what a seriously insightful video Handydude. It’s Like being in a business master class at a university. But better because it’s free and we get the high pitched squeaky voice!
Haha yeah xD
I've found that doing quality work, communicating with the customer and treating them like you would want to be treated is all you really need to maintain a steady work flow, if you communicate to the customer that the likely hood of additional cost may be a factor, such as in water or dry rot damage repair, then it's not a problem but there again experience will usually help in giving an accurate estimate, some of the things I've come across that were supposedly repaired by other people in the industry are borderline criminal, my point is be professional, don't be lazy such as keeping a clean job site, do good work and you'll always have work.
Another one that we do that our potential competitors do NOT do, is when we complete a larger remodel we pay to have a company come and clean the clients entire home.
Love this guy
Great video. ALL my work is referral. No advertisements, no 3rd party, I get so busy I sometimes have to turn back work, and often people will wait for me to have time for them.
1) Do a good honest job. 2) communicate with your client. . 3) show up early and show up clean 4) watch the Handyman videos (both channels) to keep enthused and to learn more about your business!
Hey man how’s it going 8 months later?
@@braydenblomquist7624 still going strong. 12 clients in the hopper. Tub caulking, fence repairs, dryer vent repairs, garage organization, dryer repair, dishwasher install, window crank repair, assemble outdoor umbrella….etc etc.
Homeadvisor just rebranded as Angi so avoid them at all cost
my #1 problem being a handyman is not enough rest.
Tell me about it
Perfectly said, we started as nights and weekends before we took it fulltime.
When I give a Number it isn't an off the cuff number as you said take the time to look around the home. You would be surprised how often we hear, Wow you showed up or We called 10 people you are the only ones to call back.
There is no small Jobs. We have rearranged furniture and hung pictures. My Business Partner thought I was nuts until those jobs led to larger jobs and word of mouth referrals.
Great Information and all true. At least it worked for me.
What you say is very true! Personal hygiene, good etiquette, demonstration of high competency and good communication are what landed me so many customers when I first started!!
My first ever customer in the residential renovation sector (I’m an electrician) was from an old friend of mine. He called me in to do work on his property to add in new receptacles and to also repair his old thermostat/HRV. After I was done, he was so impressed with my level of efficiency and communication that he referred me to someone else who was having a bad day!
Turns out this other customer was a family friend of his, and he got scammed by the previous contractor who did shoddy work (fake cedar everywhere, sump pump not working, fuses being blown all over etc.). That guy was willing to pay me whatever to fix up the mess. So, I fixed up all the electrical problems, while I brought in carpentry and plumbing sub- contractors to get the other problems sorted out.
Long story short, my very second customer was also happy about the good job done. That just a few days later, I was getting phone calls from multiple people after he referred my name around to his social circles!
It all starts with making great impressions and to continue making great impressions on others.
Started being a handyman less than 3 years ago, as I was watching this video I got a call from a repeat customer from over a year ago for work. I havent done everything right, but feels good to be on the right track.
You are spot on. I wouldn't even call myself a handyman because im only 21 and dont really know much but I get so much side work just by being clean showing up on time and professional. I am just a helper for a remodeler and hes so busy that alot of the calls for "handyman" type of work just gets passed down to me. If I cant quite figure something out my boss is always happy to walk me through something even though he isnt getting a cut of the work. There have been times where I flat out stated to a customer the work they wanted was outside my scope and they still insisted I do the work because they were referred by a previous client who liked my work. The bar is set so low for any kind of contracting work that even as a kid who bascially knows nothing I can still fill my weekends and some evenings with work.
I'm 19 do this full time lol
started at 18
Absolutely agree. I have never used an app for leads and haven't run an ad in many years. I am constantly booked out anywhere from 4-8 weeks in advance year round. I turn down a lot of work due to a heavy schedule which can be embarrassing but it can't be helped because workers are scarce. The bar was set low a long time ago, but the bar has dropped even lower in the last 18 months. What makes it worse is even the bums are getting paid top dollar and they have no incentive to improve because labor is in such high demand. I am encouraging my sons to join the trades and seek an apprenticeship when they turn 18yo. So far two are leaning toward electrician and the third is still too young to have a preference. The trades are the future and I have no difficulty imagining a not so distant time where skilled laborers make more than lawyers and doctors.
Phineus ... by the time you figure the difference for insurance they will certainly put more money in their pockets at the end of the year!
Hit the nail on the head Handyman. The bar is so low it is embarrassing.
When I started I used bulletin boards at grocery stores, it took a while but I got busy and did good honest work. Later I tried the internet and found it to be a total waste of time and nothing but more competition and problems. I don't do remodels anymore just small handyman jobs because employees usually become a pain. My best customers are little old ladies, with most of them I become a trusted friend not just a handyman and the really great thing is if you bring your own lunch they scold you!
I get thanked for just showing up for the estimates! Being on time is another huge factor. I do tile & grout cleaning, sealing and minor repairs. Started out advertising in a local prestigious living marketing magazine that went out to the highest income / most expensive homes. It cost $1500 a month but after 3 years of consistent high quality work AND asking for google reviews I now live off repeats, referrals and google searches (free). A referral is almost 100% your job as long as the estimate is agreeable.
I've doubled some prices and no-one even questions it.
In fact I had a lady call me back wondering if I was charging enough...for real!!
This guy is spot on!
🤣 this show is Gold! “ Low grade, High Prices”
We recently moved to a different city and were referred a handyman by our realtor. He's done a ton of work since we moved in and I'd say if you're looking to build your books, there probably isn't a more efficient way than becoming good friends with a realtor. From what I understand, this individual supports the realtor with homes about to be staged/listed (at what I imagine is a discount) and then yields all of the customers from home purchases which can build relationships/referrals for years.
Typically the only time work is slow is the winter up here in NH. People seem to hibernate until March, April. Only commercial companies keep working, so I try to get in with some property management companies to keep work flowing.
Thanks Handy Man! word of mouth is how I do it. First year was hard didn't have a network. Second year I have custom homebuilders calling me and no slump in work.
Took me a while, but respect to you Handyman. A bit of real talk I needed to hear.
"If you have 3 years of constant work, that should be all the marketing you need". Three years in...fact check: TRUE!
That’s why you have to learn to be a Jack of all trades (aka handyman). Good video! Ok I got to get back you laboring…
How true. Being licensed in 3 trades and a professional shower door installer sure did help in that recession Handy mentioned. The big jobs were few and far between but I could do a water heater today, a toilet tomorrow, reglaze a bathtub, remove / re-install a shower door and do some caulking. It kept the bills paid.
@@billysyms5761 I know what you mean. I was a cabinet installer when the recession hit and I did odds and ends job. I even did chinking on a cabin. I don’t know if you’ve ever done that but it’s a lot of work! If you’re willing to labor you will never starve to death!
@@TheExcellentLaborer Think one of the first videos I watched from the Handyman - "Don't learn how to code, Learn how to Handy"!
facts
I like to do things on my own if I can, but I also happen to fit your client target group precisely. From that point of view I agree with all the above. I'd also see it as a massive plus to have some breakdown of the quote: how much for materials, how much for the work, what materials are you planning to use, etc. It really helps to build trust. Price is important, but it's more important to limit the disruption and not having any bs to deal with.
Says two years…. Holds up three fingers…subliminal message
Great information, when I first started out Home Adviser approached me and it seemed great for 2 weeks, until I was receiving 20-50 leads a day. I am one guy just starting out and I talked to them about it and nothing changed so I canceled there service. 2 weeks later they sent me a bill of over $5000 to be paid for all the leads they sent me no matter if i accepted leads or not. Lesson learned to say the least. Just go out and prove yourself from the bottom up and learn along the way.
Great advice, As a builder for 30+ yrs and after that long I can look at an average plans and give a solid bid after about 30 minutes I'm always within 5% +/- . That works for me. Now after all these yrs debt free, I'm looking in to doing handyman work. #1 reason is the subcontractors is getting harder to get. Times has changed with workers. BTW home advertiser has been trying to sell me, worst that a used car salesman. Lol
I have had great luck finding contractors through community message forums. On Facebook, there are boards for communities. I can post, hey I am looking for a roofing guy. I'll get a bunch of people being helpful with recommendations. Weed out the people who don't return your calls, show up late or not at all. One guy wanted me to give money up front so he could rent an aluminum brake. NO! But overall great success.
I make $18 an hour as a plumber helper in Alaska. Handyman in my company makes $24. I like watching your videos about a handyman business. Now my thing is this in Alaska you can get a handyman license but cannot do any plumbing or electrical work. Is it worth waiting 5 more years to become a journeyman plumber to start a handyman business? But at that point do you mind as well keep doing plumbing as a journeyman? Or start a journeyman business and don’t worry about plumbing and electrical which are 2 big ones. I have a little experience with drywall, tiles, painting little small jobs from working as a maintenance in a hotel. Please let me know your take on it I would really appreciate it.
Spot on bro! Love the videos on both channels
Simply put. You are personable, competent, ethical, responsible and articulate. That commands respect. In other words, you’re not as dumb as you look. Great channel! Keep up the good work.
I started out as help/apprentice 11 years ago and went out on my own about 6 years ago and this is how I operate to the T! This is what separate good from great! Some people just don’t want to admit they are not professional enough in their trade/craft
Man dude. Been subbed for a while and I gotta give u props on growing the beard out. It's badass!
I am NOT a handyman. I am a home-owner that's had a LOT of work done over the past 2 years and for all the handymen out there - LISTEN TO THIS GUY! He has a good grasp on what we (as owners) are looking for.
Homeowner here, too. Tyson is right. If you can present yourself professionally AND do the job, we're happy to give you what you ask.
Probably the most valuable information for a Handyman or any small business operating in the trades. Deal with professionals and perform as a professional in everything that you do. Communicate with the customer in the way that they are accustomed and exceed their expectations. Referrals will follow and you will soon find that your business has no need for an advertising budget.
This is good advice for any job. And it is true even in engineering - you would not believe how easy it is to stand out from the current crop of recent college graduates in electrical engineering.
In corporate world though, too much dishonesty and bad lazy manangenent wears good workers out too.
Like if you bust your butt time and time again and yet you see better connected brown nosers get all the attention and rewards while you actually do all the heavy lifting without any raises or promotions you stop caring too or leave to try find better opportunities elsewhere if you can find them (unfortunately lots of lazy owners out there too trying to reap rewards on other peoples backs too often than not).
Then boss is sad you are leaving, but whole time you were there making life easier on them, they couldn't be bothered to appreciate you to keep you so lots of places with mediocre wore out workers just doing bare min to get paid and get by (this is at lots of places). And I don't blame all of them for that. We are all to blame for being cruddy humans here and there to each other.
That was very helpful . My husband has just started filming for his youtube page ( unannounced as yet) and we're trying to get all the good information up front . Thanks for the info , keep living the dream !
One of your best videos yet
I really appreciate the words of wisdom. For us California guys, this channel should be titled, "The Self Employed General Contractor." This has been said a thousand times before but we can't have a bid go over $500 including materials for a single client. So, bidding as a California handyman who isn't a GC is not realistic.... unless it's a small honey do list item.
6:23 Ahahah reminded me of Uncle Buck 🤣💕👍
I think some people don’t realize that there is a more to jobs than just the work. Customer service and professionalism along with the provided quality work is what really makes the difference. Why wouldn’t you want someone that offers more at the same price or even a little more. Who wants a headache or wants to clean up after the person they just paid good money to do a job? Great video
Solid gold. Thanks!
Handyman covered all the basics no blown smoke. Mmmm Coors Beer 🔨🍺
Well said Handyman...match your customers level of professionalism.
Thanks for all the help. I’ve been in the trade working since 14 and now 21 with my own business. Its all about professionalism to win the bids. Good luck to everyone attempting this work
💯💯💯same boat.
@@KINGKUSHORLANDO hope it’s all going well!
I haven't read all the comments but here is some sound take it to the bank advice:
1. RETURN YOUR PHONE CALLS !
2. RETURN YOUR PHONE CALLS !
3. RETURN YOUR F#@$%&G PHONE CALLS !
I cannot stress how important this is. Your up against who knows how many others. Time and time again, I am told that I was the only one to return a call. That call alone seems to seal the job instantly. Being articulate in the conversation, tells the customer you are a pro and not some amateur . Do all the logical things mentioned in the video concerning your appearance etc. He is spot on ! Good luck, and RETURN YOUR PHONE CALLS !
Nice info tnxxx...spot on with the professional self appearance!!!
Well-dressed, Well-groomed, act professionally. AND SHOW UP!!!! well said. I'll hire that person over and over.
What does a "well dressed" handydude look like?
You are just me me but you are taller!(you have a beard, I don't)Same work ethics, same solutions to situations... love the confirmation about doing the things right and having happy customers. Same type of marketing company here in Canada called Home Stars. Promise you leads and have a star rating.... I am 100% referral and booking into January 2022... workmanship and reputation is the key. No crew, I do everything from tear out to putting TP on the holder when I am done! Good job!
So true. Technology is not warm personal connection.
There was a nightmare brick job next door a couple years ago that irked the hell out of me. We had extensive brick work done and it took a week. These new neighbors had hired a team (at first) to put in a retainer wall for her flower bed and it took a month. Music on -- which I had to tell them several times to turn down because my kid would wake up from her nap. Concrete sprayed onto my vehicle and still don't know how it got all the way over there unless it was during their clean up. Concrete in my gutter hardening. They were taking breaks...drinking beer. Found empty beer cans on my property in my front flower bed as if they were trying to hide it. I talk to her about it and she loses it on me. I'm like yo lady...I'm having to clean up their mess, and I'm gonna charge you for it. The ppl you hire can %uck up a new neighbor relationship. Not just a bad job.
Mate, home advisor took 6800 out of our business checking account because they said they were emailing us leads. we never once followed up on any leads and had to threaten a lawsuit to get refunded.
How long is your ponytail? Do you tuck it? 🐎 🐴🤠
Lol Bums
I actually switched to pig tails
@@Spookytooth92 😂😂😂😂😂😂😂😂
Tuck it in a caulk gun hat.
Rust bucket sound effects where epic!
I agree 100%. Especially the part about standing behind your estimate, although occasionally unexpected things can get in the way. Just make the potential issues clear in the estimate.
No Comment, period. exactly what u said. I've been doing it renos and maintenance for 15 years and approx 11 with my own personal company and haven't spent a dollar on promoting advertisement, except to look professional, business card, t shirts, truck magnets and website that's like a showroom for people who get my business card from referrals. UR WORK IS UR ADVERTISEMENT!
The part about setting expectations is a big thing. My sales guys always overpromise to close the sale, then it's on me and my guys to make it happen. Very frustrating.
need a new sales guy.
Change orders are ok. It’s all about communication. Like you said everybody makes mistakes. You can’t always see everything initially. Making improvements to the home with a change order is a good thing regardless of whether or not it was foreseen. As with anything you need balance. If its all change orders then that’s your cue to be more thorough in the beginning. I like the channel handyman 👨🔧 you’re definitely a pro.
I have been hiring work out on my house due to health and age . I am batting 50 percent on good contractors . Some seem to lack skills and ambition . Others were very good .
Spot on
Your reputation helps a lot also. I live in sw Florida in a heavy retirement area. Most jobs I get are because of my visibility in the community and a history of great recommendations. 3 years in business and I rarely don't get the job. I've even got the job with a higher quote, because of my reputation! Family Man handyman and homewatch!
Agreed! if your doing it right the customers are looking for you. you will never have to go looking for them.
Home advisor sucks in any place there's competition. If 3-10 guys are paying $30 each lead for pressure washing. They're making a ridiculous amount of money. Unless you call the lead immediately and go over there, then you're chance of getting a lead is very low. I reccomend not signing up. Even if they wave sign up fees and give you free leads. You'll get 4 leads in a day at $30 each, and theirs no way to keep up with estimates unless you literally drive around all day. So figure $120 +$25 for gas. You better be getting atleast half those jobs to make it worth it. In my opinion people who use Homeadvisor are low grade leads to begin with. They're looking for the lowest price and sometimes just looking for a price and never get the work done. Getting refunds on bogus leads turns into a nightmare.
Right on!!!! Time for a beer!
They call me all the time . They switch numbers and I’m always blocking home advisers . There brutal on calling .
If you've told them to stop calling you, legally they must stop. If they continue, file a formal complaint with the FCC on the FCC's website. That will stop it, because they will be subject to significant fines per subsequent call. (I haven't had to deal with Home Advisors, but I've used this against other companies that do similar practices.)
Lots of great info here. Thanks for posting this.
Service Magic/Home Advisor screwed me over hard. I used them for years at a high cost. If just starting out maybe ok. They sent over $1k in leads in 12 hours even though I set monetary limits and they did nothing to fix. They created a new for form of leads that apply to limits. Just another was to screw you. I was constantly sent leads that didn't match what I had listed. They only allow you to suspend leads for short time now. If you are busy and forget to suspend you pay. They used to allow you to set dates (start and restart) for suspending leads.
I find that when you go into a customer's home besides how good your work is they highly value the way you treat their home or apartment
When you finally score a good customer hopefully you’ve treated them well because I guarantee they will have friends who need work done and it just snowballs from there when they sing your praises.
Just an FYI, down here the best and most trustworthy carpenters/handymen have long hair/ponytails. We drive trucks or vans, not rust buckets, we stay connected to our customers throughout the process and afterwards to make sure they are still satisfied, we clean their homes afterwards, and even take out their garbage cans if it's something we see that needs to be done. If you go above and beyond, it doesn't matter what you look like. Just maintain respect.
I’ve been a self-employed electrician in the NorthEast for about 30 years. The first few years included some advertising and marketing. After that regulars kept me busy and sent referrals too. No need to advertise when you’re established. Just need a basic presence.
For average results or High performance growth results?
Excellent commentary. Well done for establishing a business like yours.
Solid spot on advice.
Thank you for this, I feel inspired
I can't upvote this video enough! seen the same , and I get my customers back, after I fix things!
He's right, I get all my work word of mouth in my little town
Locals slippahs are all we wear out here in Maui. My safety slippahs I call them
Great advice thanks
Such words of wisdom that every self employed person should heed. By the way this may have been mentioned by you before but just for a reference, what general area, i,e the south or east coat, west coast, PNW do you work? It helps in understanding your work methods and pricing. Mahalo
You have 2 luna cycle boxed behind you! They are very great motors and systems. I installed one on my dual suspension giant. Also, starting a handyman / other type of business in New Jersey... Have been doing everything you have been doing minus the youtube / amazon stuff - But want to! Also got into home advisor when I owned a painting company a few years back - What a bunch of crooks! Same stuff happened to me.... Would love to get in touch. Thanks, Chris H
I wish some roofers around here would be out of work ..we've been trying to get a repair since March
Where are you located?
@@grigorshukerski4689 northwest ohio
@@scarce911 Can't help you - Illinois
Hell yeah, two videos in one night 👍
Although youtube didn't notify, got the bonus clip on Instagram and knew there was new content
Love it! Dont forget about leaking oil in their drive way. Homie. walls aint level they are plumb! Hut Row
I'm the foreman for a contractor here in Oklahoma. You are so right about the side work but.. that is exactly how I'm making it happen for me my wife and 7 yes 7 boys.. yes I work hard 2 jobs a day 7 days a week for the last 2 years but it's making it happen for us
7 boys
Love it. Great content, great perspective. If you live in an abundance mindset and always put the best foot forward, you project credibility and earn trust.
Says two years but raises 3 fingers 😂
2:50
Hey thanks for your videos. I am just starting out my handy man business and trying to figure out how to price out outlets and light switches and basic electrical and plumbing and vinal plank flooring . If you could give me feedback thanks!
"You're just the guy." Exactly
It took me a while, but I finally realized who you remind me of.....a Wood Spirit. Excellent beard.....I am envious! Great channel...
I love what you do, I wish I had an uncle like you or nephew.
I'd be trying to hang on so I could learn all I could.
You definitely make it a fun experience.
Thanks for taking the time to do what you do sir. 💖💢
You really do understand this game perfectly...How to succeed etc....Great info!...
Word of mouth is and probably will always be king.
I moved markets and been trying for years now trying to get work. I still got customers from my previous city that want work done. My new city no one wants to pay the work is more spread out. Worst decision I ever made. I can't even get my foot in the door to bid stuff most of the time and the times I do they are outraged by the cost even when I break down labor, materials, etc. I don't even ask for a deposit upfront. In my previous city I'd get atleast 90% of the projects I bid and it was all word of mouth.
Can you name the cities?