Closing A $10k Client That Is Reluctant (Live on Clubhouse)
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- เผยแพร่เมื่อ 23 ส.ค. 2024
- How to get a client to agree to pay you $10k. Live demo on Clubhouse between Jule Kim and Chris Do. Jule has been burned in the past by previous coaches so she's very reluctant to commit more money. She requires referrals, a plan of action that is tailored for her, payment options, and a money back guarantee.
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Chris' empathy and stoicism are another level. Sounds failure proof. Whatever you say he got you covered, with an extra smile
Thank you Dat
The value Chris is creating is unmatched. Probably the best teacher and mentor.
Thank you Anjali
Chris is the kind of person who gives you all the freedom to confront and question him, and at the same time inspires you to be the best version of yourself.
And at the same time drains you of ridiculous amounts of money
Chris is so smooth with the words and leading the call. Always inspired by this guy
I’m student in graphic design and people always taking advantage of me because I’m in a wheelchair but with Chris I’m feel more confident in my work and helping my clients properly and secure myself 😊❤️
Glad to hear Marc
Chris navigating a prospect from reluctance to absolute comfort is a treat to watch. His empathy and choice of words never cease to amaze me
Thank you
The ability of Chris to show the client where they are now and paint a vivid picture of their desired future state is worth emulating. It's so effective because you do it on an emotional level.
Beautiful and powerful.
Chris is a master in understanding people, offering the best solutions tailored for them. Loved this video lesson, very insightful! 🙂
Appreciate it Harry
Chris is the best. Currently learning from him, binging on his videos like it's Netflix. I just started watching his videos this year, subscribed and all, and I'm looking at a clip from two years ago and everything is so real, the consistency, the relatability, and he has grown massively. But seeing him apply these principles that he still teaches shows how valuable he is. This one was more crazy because he took risks, he empathized, and he didn't sell anything. He didn't sell anything at all. Chris, you are just too good.
It is always cool to observe the evolution of chris' dialogues with the interlocutors, he always proposes other points of view and as always with a lot of attitude he makes proposals that directly answer the questions brought by the other listener making him reflect on his insecurities.
Chris Do is my legitimate Hero. He never ceases to make me think in alternate directions. I wish I could go back in time to when he first was reluctant to be on camera just so I could give him the Ultimate Hype up and Hug. Chris looks like he isnt a Hugger.....”But I’ d hug the crap outta him hahah!”
This is what focus, perseverance, **READING**, trial and error, FAITH looks like. Chris reminds me of a Samurai. A Samurai's art with his sword is designed to finish a fight with the MINIMUM amount of "strikes" as possible. The best Samurai fight would end with ONE CLEAN BLOW from the sword. Chris is **mastering** (as I know he doesn't see himself as Mastered his sales psychology, and he is always learning) this ART of not saying TOO MUCH or TOO little. Every "blow" as it were, is FOCUSED, TIME, PRECISE, DIRECT, RELEVANT, CALCULATED.
Appreciate your consistency bro!!!! Seriously...your videos give me constant education and **inspiration** to not quit.
You're an Exception Chris for SURE!!!!!!!!!!!!!!!! As soon as I can, I will be on your mentee. Working my ass off to see us there. Thank you so much for delivering such amazing value always. And thanks to theFutur group to bring it to us on various platforms. You're really changing lives
great video, i love how chris asks the right questions, it's really made me realize how powerful questions can be.
Glad you enjoyed it!
I know you're amazing on Clubhouse, but seeing you speak and roleplay is even more impactful for me, something about how you always keep a welcoming face when speaking to a client is just.. assuring!
This is just awesome. I loved it already when I listened to this on Clubhouse itself👍 just amazing amazing roleplay. All conversation sounds so real. Jule sounds really tough client. Thank you so much for converting it into TH-cam video. All clubhouse sessions of Chris Do are life changing lessons throughout start to end. Every word is million dollars golden nugget. Thank you so much billion times Chris for your generosity and kindness 🙏🏻🙏🏻🙌🏻🙌🏻
Wow this was CRAZY!!! What I took from this is that your a GREAT closer, by asking the right questions! How did you get this way? How do you know what questions to ask? You sound like an expert, you sound like you care, you sound like you know what your doing. This was so BEAUTIFUL.... great job Chris, I’m really impressed. I’m now subscribing.
Thank you. Welcome to the Futur. If those were questions for me, lots and lots of practice. Some coaching and reading and learning.
@@thefutur Thank you so much for answering my question. If I was an employee and needed to learn what questions to ask my customer where could I start to find questions to ask potential customers. How do I know what I should be asking customers to close more sales?
This was the most elaborate strategy for getting out of mowing the lawn I’ve ever seen
Haha
I almost feel like I should help Jule pay based on the clarity I received just listening as he coached.😜 As for closing the deal, masterful objection handler... surgical, in fact. 👏🏽
Thank you Akima.
Master Craftsman.
The value of these videos is incredible.
Any Futur content guarantees you value and the highest ROI of your time on TH-cam 🔥🔥🔥🔥🔥
"maybe meet your family" hahahah
But seriously this is great value!
This is exactly what i needed..a real tough client who just isn't happy with anything you do. Would love to see more of this type of role plays
Why can't I like this video more than once😭😭😭😭😭😭😭
This is too much value right here.
Excellent - I enjoyed the approaches and support given to the prospective client which helped overcome the objections
The huge takeaway here is that Chris never stops asking questions. Never ever.
I thought I understood before but for some reason it just clicked.
Glad to hear
Damn! I wish to get this much confidence when talking to my clients.
I am really relating to this lady’s issues : it would be cool if we could get her detailed review & experience in 6 months! 🤩
she's joined the pro group. let's see where this goes.
My 1st concern is she needs hand holding to accomplish her goals. She gets too distracted easily and her priorities may not be in order. I don’t feel comfortable giving someone like that a money back guarantee.
2nd concern: I can’t have all potential clients calling my past clients. It’s intrusive and a waste of time for them. I say this because even after Chris gave her that option she still wasn’t sure about her finances. Even at $2500 payments, I don’t believe her. People lie when they don’t have the money because they need the help and want to start getting help. She may have half the money at best. Or she may flake out half way through the process.
Can anyone address these concerns? I have seen this repeatedly in my career and I’m tired of it!!! Thanks.
It was a tough sales call and it was obvious she had many concerns. Later on I learned that she had been cheated before by another coach.
If this client concerns you, walk away. I might have to except I wanted to see if I could close the client who was really gun shy.
@@thefutur OK thanks. I’ve been burned too many times. They usually lie and say they have all of the money. Then half way through payments and the contract, they start “complaining”. Then they end the contract with absurd or vague. reasons. When I ask for specifics, they just say something equivalent to, “Look, this is not working.” They can’t give me a real reason.
Later, some have been honest and told me they really needed my expertise but they didn’t have the money. They were hoping they would get the remaining funds. When that doesn’t happen, they make excuses to end the contract. So I can see danger coming half way through with their change in attitude. Never at the beginning.
@@KiaTheDMVBison Just my 2cts, I am basing this answer on your two comments, and I may obviously be missing some data to answer in the most relevant way, but I though this may be useful so I wanted to share it with you:
From what I'm reading, it might be beneficial for you to update the terms in your contracts in order to include a downpayment and a kill fee. This may lower your close rate a bit, however it should help ensure the clients who do sign actually have the money to pay you, and will consider it twice before terminating the contract.
You could also try to prompt the tough conversations at the start of you working together (or even before), something along the lines of "Is there anything else I should know about that you may not be disclosing? The reason I ask so directly is because I have found that sometimes, clients tend to brush away some concerns or issues at the start of a project, but when doing so those issues usually pop up at some point down the road. And when they do, they are very detrimental to the project and prevent us from doing our best work together and achieving the goals we set out -- whereas we could easily have solve them if I had know about it from the start. So, if there's anything of that sort that I should know, now would be the best time to tell me.”
Hope this provides some value, take care!
Awesome as always. I appreciate your time sir.
Thank you 🙏
You are truly a Legend. I hope one day I get to work with you because with your knowledge, expertise , and compatibility with everyone , it is like you have a way to help people get through their problems and reach their goals and it is remarkable how consistent you are. Thank you for everything you do and hopefully I can talk to you sometime down the road.
Awesome, I would buy this in a heart beat ❤️ all coaches need to take a page out of your book Chris. I don't know a single one out of the 6 I've interviewed with, not just researched, have offered any type of guarantee refund. I hope you're still offering this when I get to the next stage of my business I would hire you instantly!
100%
This is what I told Chris as well, that I’ve never in my life ever seen a coach offer any kind of money back guarantee. That one part instantly set him apart.
@@julekim agreed, I am in a similar position to Jule Kim with pass experiences with business coaches.
@@julekim For sure, so happy for you that you were able to get him as a coach :) Can't wait to see your success!
So interesting to listen to! Thank you for sharing this! I would need a customized plan of attack, too ;) I would be worried the most if you can adapt your methods to other countries. Even if there is a global form of marketing psychology, I see a huge difference in how customers in the US and elsewhere like to be addressed.
I wrote it as a remark, but would like to transform into a question: Do you think that you can help business owners outside the US? And can you help b2c businesses to grow significantly? Thank you! :)
Chris is a verbal ninja 👀🙌🏻
🥷
Google send me more. The futur is by far the most valuable channel I have ever come accross
This video is worth pausing and analyzing every step of the way.
tell me what you learn from it. I'm curious.
@@thefutur Gladly! Chris is giving the platform, for Jule, to not only vocalize her obstacles but also visualize with more clarity what reaching her goals may look like. He never assumes, he builds trust and in a way, he's also showcasing important skills she will need with her clients.
@@BrianRoy_Animator Spot on!
awesome and insightful. great closing
Glad you enjoyed it!
awesome job, props!
What if they don't put in the work and don’t hit the goal? That guarantee sounds risky
Do you believe in what you can do? I do.
@@thefutur I do but I don't feel comfortable taking responsibility for someone else's efforts that aren't in my control.
Chris, you are awesome. Always inspired by you.
"How to get a client to agree to pay you $10k" doesn't strike me as the best description of what happened in this conversation. In a sense, Chris invested in Jule. Chris was confident he could help Jule achieve her financial goal. He 1) Asked her to examine what agreement she would feel confident signing and 2) Offered a money-back guarantee. Chris agreed to accept the loss of his time should Jule not achieve her goal. He proved his case that "You/We Can Do This" and stated the reward he'd like to receive. It appeared to me Chris choose Jule as a client because he was comfortable risking his time. I have yet to watch a Chris Do video and fail to acquire a subtle insight, or at least a fresh perspective.
What’s the best title?
@@thefutur The existing title is "Closing A $10k Client That Is Reluctant" which I think is a good title. (Maybe "A Client Who is" rather than "That Is".) The description I referred to was copied from the video description. ("How to get a client to agree to pay you $10k.") Your video title seems apt because you closed the sale by overcoming the client's reluctance through discussion, and you offered a guarantee. Sales people know that failing to close means "No food for you!". Yet I don't like to think about that when I'm making an offer. I like to think both parties will have a good outcome by doing business. You've just demonstrated what that looks like and how it works best. (That's why I'm a fan.)
The flow!
Kind blowing conversation 🙂.
Really appreciate such efforts
She is definitely not roleplaying, also amazing empathy by Chris.
Chris you are so smooth in this calls. I really enjoy learning. But: How to do when small agency don't have 10 people to call? 🤭
You offer what you have. 3 is sufficient.
I AM SHOOK. This shifted from time management to actually designing the business plan so smoothly!!
A marketing person who teaches others doesn't know how to market herself. How ironical.
PS Northern Ireland is really sunny today, someone needs to make a note of the date...
Haha. Hi Ross. 🌞
Love the flow Chris. And great objections by Jule! Hey! Btw are you actually coaching her now?
No. I don’t do long term private coaching.
Just the way Chris talks!
As others said, this was a big investment. Tailoring a customized plan for free, offering to call my other clients and give money back if she doesn't manage to make it work for her is way too risky for me. I would do that only if i had a huge trust of this person and her skills
The world needs more Chrises
Please don't call me, Chris. I feel like I could never say no to your offer.
Omg 😆 I can’t wait for Chris to see this message!
THIS IS GOLD
Masterful question asking
Hearing Chris for 2 minutes, make me pack the bag and do the job.
Beautiful!!!!👏🏽
GOLD !!! 💰
Women are best at making mindsets. I have experienced this.
omg I really like how you build your arguments 🔥its really inspiring, wish I'll be same professional))
Wait! Guaranteed outcome?
How do you achieve that?.
Which Futur video talks about things that could likely double a client's income.
Is it a case of find their USP and then find their target level of peers and emulate their set up and touchpoints?
I once attempted to help a security company by combining and mirroring the touch points of the top three players in their industry.
"If we have the combination of what they have then we'll get what they get"
Didn't get that contract with them in the end but strangely it seemed to turned out for the best because speaking to them later it seemed that the problem was less about spraying gold imitation paint on the door handle.
It seemed like there was more to it. For example the players in their industry that got the sizable security contracts got them because of personal connections and old school boy networks etc. How do you brand to compete with that?
An accountant uncle that didn't believe in me or brand work once said to me that if it was as easy as branding by investigation, observation, combination and emulation then accountants would be the wealthiest of the human population.
He said it would be because accountants have the backend of all businesses on their books so they can see where businesses buy their materials etc and can even compare them with other similar businesses that are also on their books and thus be able to seize all of such competitive advantage by reverse engineering.
What do you think Chris?
What are the things we can do for clients that will double their income?
Which Futur video should I watch for that?
we seem to cover this on several calls. can't recall if it was inside the PRO group or on TH-cam. ask the client about the most likely thing that will grow their business. define success metrics then figure out how to achieve that for them. design is more than aesthetics. it's business.
She sees herself as a business/life coach that helps with marketing and yet she's clueless on how to market herself/her business. She want's to be seen as an authority in personal development coaching but she's wasting loads of time and being unproductive. I genuinely believe her intentions are good but she's not competent enough to be a personal development coach yet. It also surprised me why Chris didn't ask her any questions about her competence but did promise her to make her an authority in the field. Also, he didn't really qualify what she really needs. He's gonna make her succesful for 10k, but what is he exactly gonna do? My guess is he is gonna help her market her business, not train her in how to be an effective coach. I believe she needs the latter. I've seen so many people become business/life coaches and they have no clue what they are doing. Just because they believe in themselves they think they're competent. There's a difference between competence and confidence. The result is that their clients end up paying their usually extremely high rates and get very littlle to no results.
That is often the case. It’s no surprise. It’s hard to see yourself.
I used to work with clients like this. Never again. This woman is dripping with fear and insecurity. I would need a real coach to act as a buffer between her and me. Not worth it.
Grandmaster Do!
Chris, any info on those large glasses that you are wearing?
YSL
Maybe it's just me, but I will take the courage to ask.
How can I be in Jule's spot? I am in the same zone as here. I've already purchased pro group but this seems to me something else (what Chris is offering her).
Thank you so much for all the content!
Chris you go straight for estimated value every time. What if someone anticipates this tactic and says they’re anticipating a “modest increase” in business when in reality it would be a significant increase in business? They then get you to accept a low ball price and proceed to crush it.
Dang Chris just sold me and he wasn't even talking to me.
SEND ME A CONTRACT!
"oh" 🤣😂🤣😂🤣😂
I laughed at myself too at that part!!! 🤣😆😂
Are there more examples like these in the pro group?
clubhouse calls? yes. 200+ calls not available anywhere else. dozens of clubhouse calls and more to come.
The Dojo at it AGAIN!
Yes Horizontality in videos!
No vertical bullshit!
Chris Do is my master!
😂😂 Chris, you are a beast 😂😂
beautiful and smooth
Boom!
Afternoon all 🙂🙂🙂
The deal was made when you guaranteed a return of her money if she doesnt hit the goal... I have to admit myself I was apprehended about this guy just like she was but money guaranteed makes this deal possibly the best financial decision she could make, ever.
money back guarantee will seal the deal.
That definitely was the thing that tipped me over the edge!
Hey Chris. I love these role play calls but I can’t help but think that this is not realistic. You’re removing all the risk from the client. Every client will say yes to a proposal that has zero risk. If it’s for a role play call you can easily do that but in reality you’re taking on huge risk by doing this for every reluctant client. On the other hand you might wonder if you’re going to be in business for long if you can’t help customers achieve their goals but in my experience it’s simply not always possible to estimate how far you’re going to get in achieving something. What’s your thoughts? Is the average entrepreneur able to achieve this in real life ?
I can guarantee results because I’m confident I can deliver. Don’t promise something if you can’t. The purpose of sales is to remove resistance and probability of negative outcomes.
You’ll just rely on trust or is there a safe way to track everything?
contracts help.
@@thefutur any similar to this case in the Pro group or other product?
Chris, I need your help. Let's say, I have a portfolio and a prospect asks me he wants to talk to my past clients. But there is no way that I can get him talk to my past clients. How should I respond?
why not? I'm happy to have my best clients talk to my prospects.
@@thefutur but thing is, most of my clients that I have previously worked with are from fiverr
@@madness5693 You can offer him some form of garantie !!
If this new prospect is somewhat of a big deal, and s/he will get the information that most of your clients are from fiverr, I think there isnt really any more point to talking with them... and when your new prospect is also on the level of being a "fiverr client" I think they wouldnt even be asking to talk to someone. So as long as you dont have some bigger more important clients to refer them to, you could try doing this - create an "imaginary" portfolio, we cant start out making work for big clients, but we can show people what would be able to create, if we had a deal with them. create a portfolio of work that will knock people off their feet, and there is a chance that new clients dont want to talk to your clients because they are so confident of your abilities
It's 2 years later. I wonder if she succeeded?
She will not buy. No matter what.
She would.
2:00 to inspire people to fail their way to success
This is a real call?
🙌🏽🇬🇧
What is the value ($$) of growth and satisfaction? As always, this depends on the client and their scale. Moving from $30k to $102k is a big leap, but entirely possible.
Also, what is the value of trust?
Trust is priceless.
was this a real client call? or a role play?
Meet your family HAHAHA
😆
At 3:38 goals convo: would need to understand the convo.
@9:03 is when you got me.
so she started? WOW
this lady is just on the path for failure. she has the old school mentality
Smooth.. this guy could talk the pants off a spider.
Did Jule actually end up signing up?
she would have, but it's not something I'm interested in actually doing. I'm happy to report she's a member of the pro community now.
This man could sell me anything. Anything. I don't need nor want it yet he could compel me.
Is this deal still available?
which deal did you hear?
❤❤
Expired boss babe circling the drain. What on earth would an experienced executive need from her. Of course only lost beginners are duped by her. She's looking for a rich husband.
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