STORYTIME: CHANEL DEFECT UPDATE + SMALL GOODY
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- เผยแพร่เมื่อ 7 พ.ย. 2019
- Hi!~
Thanks so much for patiently waiting for this UPDATE video to hear what happened with my most recent Chanel Classic Flap purchase/return.
In this video, I talk about exactly what happened at the store and share my candid thoughts on the experience. **Please watch until the very end to see what small goody I picked up afterwards from Louis Vuitton! 😉
For the prequel to this video - • WHY I’M RETURNING MY N...
For the original unboxing video - • CHANEL UNBOXING - It’s...
Thank you all for your support and love! 😘
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This is NOT a sponsored video. All opinions are mine and mine alone. - แนวปฏิบัติและการใช้ชีวิต
Thank you all for your interest in my recent Chanel situation. This is the video that will answer your questions. If you watch til the end, please lmk what you think of my new small goody! 😊 As always, thanks so much for watching!! 😘
sorry this happen to you...now i feel that i will get the chanel in paris thats it
YV-HE W Thanks dear. It’s okay, this one wasn’t meant to be but I found another one in perfect condition!! I will do an unboxing soon, so pls stay tuned! Thanks so much for watching! 😘
@@hellocatwalkcity i just found a defect on my bag last night. I only took a closer look last night. And i found a thread hanging out on the side of my bag red and black thread. And there’s one white small thread on the front. And i noticed i had the air pocket too that u had on one of your videos. The SA told me the airpoacket is normal . The threads are normal “ It’s made inside out and flipped “ this is what she said. But she said she’ll send me label to ship the bag back and they’ll fix it. Should i just ask for exchange?i dont know how long its gonna take to get my bag back 😞
Love your voice so calming and therapeutic !Yes girl get the classic flap in Paris!
Liciaafe Thanks so much!
I really appreciate your updates.
So glad you got money back !! Yes buying in France will be very special !! 💕💕mini pochette is the best slg ever !!!! It goes into every bag I use !! Looove them 💕
Tristy’s Bags Thank you!! Yes, 💯 agree... am loving the mini pochette now! 💕
So sorry for your experience 😣You have such a beautiful voice!👜❤
Chelsea RSingh Thank you so much!! 😘
Just discovered your channel and been following your Chanel classic saga. I’m a MIF fanatic as well and have the Classic lambskin jumbo MIF which is a few years old . It seems a lot of the newer ones are made in Italy . Hope you track down your desired piece soon. Looking forward to your upcoming unboxings . 👜👜
Sharon Ozvenom Hi! Thanks so much for watching and for leaving a comment. 😘 The more time passes, the more strongly I feel about getting one MIF. I’m sure your lambskin jumbo is spectacular. Enjoy it!! 😉
Bless your heart. I am so sorry this happened to you. But do love your mini Pochette...I do own one just like yours and love mine.💕
MINDBODYSOUL mini pochette twins 👯♂️ 😉
HI! Im sorry this happened to you!. I have a classic double flap Chanel made in France, it was my mom's and she gave it to me a few years ago. It's vintage and I love it. I hope you can get your made in france soon!! XOXO
Diva944Lux Aw, thank you - I’m at peace with it. Wow, your Chanel is extra special bc it comes from your mom! Enjoy!! 💕 I will hold out for one MIF. 😊
I totally feel you .... mine was made in France and I change a total of 4 times to get the “lesser” defect pcs
Wow, good to know I’m not the only one. Seems Chanel quality is quite inconsistent! 😩
Ughhhh So sorry to hear the process. She should check their database first then she can recommend you to the saks store. Thanks for your update Dear.. Hope u can get one with the made in France soon.. Thanks for sharing and Have a great weekend.. We have the same mini pochette in Damier ebene canvas.. 🥳
CinYungLove Thank you so much - I hope to own a MIF one in the future! Appreciate your thoughts and comments!! 😊
Omg i love your voice 🥰🥰🥰
Kaye Den Thank you so much!!! ☺️
I actually purchased my classic jumbo flap from the flagship store in France and the bag has made in Italy. I think the newer bags have made in Italy.
Moonradiate Oh interesting! Thanks for sharing. I actually got my hands on a new one yesterday Made in France!! I will do an unboxing video soon, pls stay tuned! 😉 I think whether made in France or made in Italy, as long as it’s in perfect condition, it’s all good, right?!! 👍
@@hellocatwalkcity The Jumbo is generally MADE IN ITALY and the Medium Flaps are generally MIF.
Love your pleasant voice!
White Lotus Aww thank you so much!
I bought a medium made in France and, I noticed a defect on the bag a couple days after unboxing it. The cc lock had defects where the golden hardware looked like it had a silvery colour shining through. It was seen under the bright light. I took it back and they had a jumbo with silver hardware, made in Italy, so I exchanged it for that. After having the Jumbo and using it a few times, I noticed the chain ring was loose, and I just decided to keep it. I couldn’t be bothered going through a load of hassle. I plan on getting it repaired. I am a strong believer that the quality has gone way down and my vintage Chanel pieces that are 20-30 years old are much better quality and still look better than my newer pieces. I say vintage rocks, or buy pre-loved because the prices now do not reflect what you get. Sorry you experienced this with your new bag that you were excited to have. I hope you can have a better experience in Paris or buy pre- loved. 💜
Mi Ears Thanks for sharing dear. I’ve heard this from many people - that vintage is the way to go, or preloved. It’s a shame the quality is so inconsistent. 😔 I did get my hands on another new one made in France and will do an unboxing video in just a few days. It looked perfect in the store so I’m hoping it looks perfect for real. After this, I may go vintage or preloved from now on!!!!
would you of been able to get an exchange or refund at a different boutique?
That sucks. She should just tell you to keep the bag. As soon as she got a new one in, she would call you to come exchange it. In my experience I bought a WOC and the stitches were not straight. I brought it back to the boutique. My SA told me just kept it and used it untill she called me. I was afraid it would be more than 30 days and I wouldn't be able to exchange it. She said no problem because she wrote it down. Then 30 days later I got a phone call from her. I went back to the boutique and got a new WOC.
Ratiya Lalala Wow! Such a different level of experience you received from your SA compared to mine. The more I think about it and the more I read comments from so many ppl here, I realize my SA really should’ve handled the situation differently. It’s a shame. I’m glad you got your WOC exchanged so nicely!! Enjoy!! 💕 I will have to wait for something better to come along in the future...
I’m surprised you got to keep the Chanel box. 🧐
great🐌🐌
they let you keep the box? all this time I thought I had to return everything
Yeah, I was wondering about that... 'cause when I make a return to Chanel I always give back everything box, storage cloth, ribbons, camellia flower, bag and all the tissues. I didn't realize you could keep it the box.
NEW subbie here...Sorry to hear how poorly your SA handled this situation
While we are on the subject of poor quality, need to know what should I do
I purchased an o-coin purse -28 series
and IMO both ends look like it was stitched too tightly: creating what looks like a defect..I only have 4 more days left to return it. .I did mentioned it to my SA and follow up with pics... The SA was understanding,.& stated to
return it, but, in the same breath stated,
"It's how they are all made and hand reversed. None is identical to the other." huh. I would've love to send u photos:, but dont know how--- Again, love ur chanel & looking forward to the next one
elva Valentin Hi new subbie! I believe you should be 100% pleased with the item you purchase and it sounds like you are not feeling great about the stitching on the coin purse. I recommend you bring it to the store and ask to see a new one to compare with your own 👀. Good luck!🍀
@@hellocatwalkcity Thank you for your expedited answer...I actually did just that, but unfortunately mine was the last one. however, I did compare it with other "o-coins" & none looked like mine. I'm torn--- because I fell in love with the color and the BIG CC hardware...😩
elva Valentin Oh no!! If you love it that much, maybe you can keep it and enjoy it, and if there is a problem down the road, bring it back for repair? Just save your receipt just in case. Good luck!!
I’m sorry how this was handled...like you said, it must have felt like she was forcing you to pay the higher price. Glad you got your money back!
The Duchess Of Fashion Thank you. I’m glad I got my money back too, and I’m feeling at peace now. 😊
I have been shopping at Chanel for more than 10 years and let me just say they really don’t care !!
I'm so glad that you got your money back. I think that TH-cam has made me a more discerning (and sometimes hypercritical) luxury customer so my bags may've had small "defects" that I just didn't know to look for years ago. After your 1st video, I looked over all my classic flaps and could not find one that has a loose/mis-stitch like this and my bags are almost a decade old. Over time the stitches on the edges do get a tiny bit "fuzzy" if you use your bags a lot but nothing like this. I bought all my classic flaps from SAKS almost 9 years ago because it was possible back then to get significant discounts through dept stores. Since the Chanel in SAKS is now just a leased property, the downside is that discounts are no longer available. However, it also means that its just a regular Chanel boutique and their stock is part of the wider Chanel database that all SAs can access. So your SA could have easily at least offered to call over to SAKS, ask for a perfect and (if possible) made in France bag and have it couriered to 57 street in less than an hour. You may have still chosen not to wait but the offer should have been made especially since you were sold a defective bag!!! I find the service on 57th super hit or miss. I usually only go there to browse or for repairs. The only thing that I've ever bought from there is 1 brooch years ago. I've had the full champagne treatment while just browsing but I've also been completely ignored and/or given the side eye if I dare to bring my daughter with me. The reality is that tourists will buy all their stock (esp classics) so they really don't have to try very hard.
So Coco Hmm, I do think you make a great point about the 57th st Chanel store catering to tourists. I bought a cardholder from the Saks Chanel almost 20 yrs ago and it’s still in great condition. I wonder if the quality has declined overall or if there truly is a different between made in France vs made in Italy. I just don’t know 🤷♀️. But I’m glad I detected the issue on my classic flap and returned it quickly. I’m at peace. You are wise to check all your bags over with a hypercritical eye. And I’m glad all your older Chanel bags are still flawless. Enjoy! Thanks so much! 😘
I was just in the Chanel boutique a few weeks ago. I was ignored, until I specifically asked someone to locate a bag for me. A bag that was not on the floor, but in the back that they were unaware that they had. It was such an uncomfortable experience, we left and went elsewhere to make our purchases.
SHE'S JUST AN EMPLOYEE, LIFE'S NOT PERFECT.
I’m so sorry your SA handled it like this! She may have 25 years experience but she did not handle it like someone who does!😠 That said I can’t help but think you were meant to get the made in France from Rue Cambon!!! It will make up for this whole fiasco once you get it there! Wish you luck and thanks for sharing! ❤️❤️❤️
KK LVoes CC Aw, thank you so much!!! I have my heart set on one from 🇫🇷 and I will be patient until my next trip. Really appreciate your words!! 💋
I'll bet they turned around and resold your damaged bag to the next customer... at the higher price.
gina wiggles Ugh 😩 - I really hope not but honestly I wouldn’t be surprised 😞
The minimum would be Chanel ordering the bag for you from other location once there was stock in other store, specially because there was a price increase. The quality issue and the price increase are both not your responsibility. It was enough loss already the 2 trips to the store...
So true
Sorry to hear that! The SA makes a huge difference. I have an awesome SA here that can take care of you and double checks all my stitchings, leather , and symmetry for me before sending me my bags and assures me she will send return labels if i am not happy. I also demand made in France and she understands me. Let me know if you want to try her. I had the popped stitch on my classic flap, sold to me by another sa and she helped me get my return and got me another.
Belle Oh wow, your SA sounds amazing!! 👏 May I ask, where are you based?
hello catwalk city I am from Maryland and she is in Tyson’s corner, virginia. I am from nyc and go back to visit pretty often for family and friends!
Belle You’re lucky to have found such a great SA! 👍
Maybe with that price, just go to boutique and buy it personally because you don’t wanna be sorry
Joy Y. Z. Yes 💯! I picked this in person at the boutique! Too bad it had to go back but I’m really happy about my new purchase - you’ll see an unboxing soon!! Please stay tuned. 😊 Thanks!!
If I was in your situation, getting told theres availability after getting a refund, I wouldve complained to Chanel!
The SA was just telling you that you have options if u want to get the same bag. I don’t think she meant any harm.At least she gave you the refund. Just get the bag when you’re ready.
km_au I agree, I think she meant well. However reading some of the comments here, I realize another SA may have gone out of there way to secure another bag for me and perhaps handle the situation a bit differently, but it’s ok. I will be patient until my next opportunity! 😊