WHY I’M RETURNING MY NEW CHANEL CLASSIC FLAP 😔
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- เผยแพร่เมื่อ 4 พ.ย. 2019
- Hi guys. This one is a downer video.
The brand NEW Chanel classic flap that I purchased right before the recent price increase, has ... *GASP*... a defect!!!! That's right. You'll see what I mean in the video.
Sadly, I will be taking the bag back to the Chanel flagship store where I bought it here in NYC. I don't know if I will ask for a refund or an exchange at this point. I'm conflicted and would love your advice in the comments section below, please~
To watch the original unboxing - • CHANEL UNBOXING - It’s...
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![CHANEL CLASSIC DOUBLE FLAP [MEDIUM CAVIAR] BAG | REVIEW/CHAT](/img/n.gif)
Needless to say, I am super bummed to be returning my new Chanel bag... 😔. But in my mind, it’s better not to own the bag at all than to own one that has a defect/imperfection, especially as I paid full price for it. Do you agree? Pls let me know what you think in the comments below~
hello catwalk city me too! It need to be perfect! I’ve been kept checking 3-4 jumbos n they have some problems either a couple threads out or the bottom is not flat enough smh so disappointed
amy han So disappointing 😔
Yes! I 100% agree! You paid over $6000 for this bag and it is expected to be perfect! I recently bought the new model WOC in black caviar a few days before Nov 1 price increase. I was hoping mine had a increase too but mine stayed the same! I also heard first that the medium classic was going up to $6200 and it almost made me want to buy it now before I can never afford it! I am relieved that it was $200 increase rather than $600 increase. Maybe I can save this year and get it before the next increase! Anyway, you definitely did the right thing returning the bag and I also agree with you that made in France is always better. I know for sure at least with LV items! Good luck!
hello catwalk city I agree about returning it and they should put you first on the list for a replacement! I have the bucket bag with the leather on the drawstring that’s was worn and it’s being repaired but now this month long wait makes me think if I should keep it. It’s a bucket bag that I want in my Chanel collection but it’s pains me that they tried to sale me one with such defects. I’m conflicted too 🤦🏽♀️ so I hear and feel you on this topic.
Mona619 Yes, it’s a shame. Sorry to hear about your bucket bag. I hope it comes back in perfect condition. 🤞
As for me, I think I will take a break from Chanel for a while.
Living in the world where the replicas are flawless and the originals are defected
Appalling that one has to play quality control inspector after paying $ 6000, Chanel should be ashamed!
Good for you that you checked, hope your experience with Chanel is better going forward🌻
You can exchange it with a new one. However, I am regret to say that the quality of Chanel doesn’t keep up with its price increasing every year.
Serena b Yes, I am seriously questioning if it’s worth it anymore! If you’re interested to hear what happened when I went back to the Chanel store for an exchange, I uploaded an update video... th-cam.com/video/2lo9CSTpKR4/w-d-xo.html
For the price there shouldn't be any defects
mel grant 💯 agree
I can't justify spending that kind of money on a bag no matter how good the condition or design. Yes, they are beautiful bags but it's branding that you're paying for and the experience I suppose. All that hard earned money can buy you so much. At the end of the day it's just a purse. I love, love, love handbags though. 😍
Holy moly!!! You’re right!!! I’m so so glad you can return this baby. Ughh!!! How could this happen?!! It hurts me to see this.
I agree with you !
Given the price, you deserve perfection and nothing less !
jay jay 💯
Totally agree
I don’t blame you! The bag should be in pristine condition. I have the exact same bag which I purchased back in 2018. The bag is now $10,000 and I’m sure another increase will emerge soon.
I’m so happy I saw this video I’m in the process of purchasing one and I am definitely going to buy one and check it out and inspect
I’m so sorry this happened to you. 😢 This is exactly why I think their price increases every year is not warranted! If you have any hesitation I would get a refund and wait till Paris if you foresee going. It is such a big purchase and the minute you walk out with the bag, you will lose money when you try to resell. Chanel is only an investment if you hang on to it for years. Still it is an amazing bag so if you go for an exchange you got the old price and I am sure you will absolutely love it! No wrong answer! 😊 Good luck and definitely update us! ❤️❤️❤️
KK LVoes CC Thanks so much! I appreciate your comment - it makes me feel better. I will take it back to the store and see what happens. If I have any hesitation, I will get the full refund and walk out. Willpower!!!! 💪 Wish me luck!! 😘
Wow! It’s such a gorgeous bag. Good thing you saw that flaw..
You have a good eye!
Yes! Get the one Made in France
I love your voice! And like somebody said, you sound way younger than your age. Keep up the good videos!!!
I would also be interested to hear how life is in NY city.
Ingrid Flores Thank you so much! That means a lot to me. 😊 I will try to incorporate my life in nyc into future videos. Thanks for the idea! 😘
I would definitely go the pre loved route and save money...I purchased a preloved jumbo double flap and it was perfection.
Oh no!! Such a beautiful bag!! Too bad!! Hopefully you get one that’s perfect!
Yoshea Lux Thank you dear!
I agree. I been watching TH-cam videos on Chanel boy bag and I do notice the difference between made in Italy vs made in France for the boy bag. Bags made in Italy seem to be a lot more narrow whereas the ones made in France look more wider inside the bag.
i read somewhere if you cant buy an item twice and not have worry or regret about the price you cant afford it. That's saved me the trouble of buyers remorse where i try to fund a reason to return things.
Awesome video ❤️ I bought a dupe to the Chanel reissue. I love the look of the Chanel quilted purses. This purse looks BEAUTIFUL!!!
Geez I had that happen to me on one of my Chanel cardholders it was actually a loose thread that was frayed. I luckily got to exchange it. I have had to go back to my boutique several time this year because of weird instances like dry cracked leather on a boy bag, uneven stitches, etc. I recent got the same bag too! I’ll have to take a magnifying glass to it now before the 14 days are up!
CHUT UP Oh boy, several visits to the store with multiple issues? That’s no good. What is happening to Chanel? 🤷♀️ Yes, check every nook and cranny of your new Chanel bag!! Hopefully it’s perfect. 🤞
Always have to leave a small defect so that the perfection of the whole is seen
I really hope you get it all sorted.👍👍👍
Jackie Attwood Thank you. I’ve actually returned this one and recently purchased a new one! Will upload a proper unboxing video in a few days! Pls stay tuned!!!! 😘
If this was a regular bag, I would’ve said “Get over it”, but this is a Chanel. There can’t be a defect.
Get it in Europe. I am getting mine in Budapest. Once you get the VAT back, the price is the same as a pre-loved one.
Really???? Budapest is cheaper?
Woooooo!!! The quality and price increases do not match at all here. There's got to be something happy for you in the end.🙏🏾💕
MINDBODYSOUL Thanks dear. I’m the end, I found my perfect match 💕
@@hellocatwalkcity 🙌🏾💕
Is always nice to came back to see and enjoy your older videos so informative ❤ happy 2023 🎉04/26/2023
now i can see the loosing stitching.. wow.. if buy this bag, i will check like u did. Thanks for sharing Dear.. please let us know the update..
I have a few chanel bags from my mom and one I bought on my own. Honestly the bags from my mom have way better quality than the one I bought. Chanel definitely doesn't have the same quality as much as it used to. My saint laurent and Celine bags have way better quality than my chanel bag.
Agree, Chanel these days are over-rated. I personally think the price is too high!
Hi how about the zipper pull leather.. does the zipper have initials like EP on it?:)
Many have found defects with current Chanel bags.
Mia bear Such a shame 😔
That could be easily repaired if you like everything else about the bag. It’s not a defect as such because everything looks great apart from that
agree. is a chanel bag girl. they can fix it
How do they fix it??
Omg god bless your eyes
100% right you have to get it changed
Holy crap 5600. It is 6500 and about to go up again
I got the last medium caviar flap at the boutique near me, there are some scratches but I don't really want to wait for the price increase or someone to buy it abroad... But I noticed mine is made in France. Hmmmmm
I happened to watch this video few days ago and I just picked up my classic flap from the boutique today. I checked for this issue as I learned that it could be one of the defects. Everything looked fine in the boutique but now when I examined the bag properly again, I found exactly the same defect on the Mona Lisa smile pocket at the back😭
Oh nooo
An update.. I have brought the bag back to the boutique and all the medium classics have become unavailable again so there's no other bags to swap to unless I wanted to be back on the waiting game again. However, they tightened that loose stitch and now all the thread is tight and I can't see any hole/gap anymore. They said there's a 5 year warranty so I can bring the bag back in anytime if there's something that comes up. 🙂
@@FreeskyeThaiAussie That’s great news!! 👏 I wish they would’ve done that with mine too. If they had fixed the loose thread on the spot, I would’ve gladly brought it back home with me. I’m happy for you!!! 😊
A Chanel, indeed with the price tag of those Chanel’s you must get what you expect. It’s beautiful but I do a lot of sewing, the only way to treat it so you won’t see it the snag is clip it but then the DANGER in that is in years time it will unravel the threads. Then it becomes major.
Yes, return it and inspect your new one (from now on because Chanel is becoming sloppy and prices are raising - not fair)
Omg girl you reaching....
Luckily i bought most Chanel bags back in the day or got some from my mom, quality really went down after 2010.. personally i stopped buying Chanel bags, because quality simply doesn't justify the price
The qualities are bad at Chanel! I purchased a jumbo before the price up but I end up returned due to the bag leaning forward and they all made in Italy! I end up purchased the reissue 225 made in France it was perfect Beautiful
amy han Thanks for sharing and congrats on your new reissue! Enjoy! 💋
Same issue with mine! I bought it last year and noticed it after few months. I sent it out for a repair at a boutique but it’s not perfect so sent it back. So disappointing. I would return it for a full refund.
Soo Kim Oh dear. Did you wind up getting a new one then? I returned this one for a refund (I talk about my experience in the video right after this one titled “Storytime...”). I will do an unboxing of a new Chanel soon - pls stay tuned!! 😉
hello catwalk city unfortunately it was too late to return it when I saw the flaw. It was in 2,3 places when I inspected it closely.. it’s so disappointing for $6000 bag. Now Im here looking for 19flap small lol. The shopping continues😂.
Hope they will give me a store credit or exchange it for the perfect one. I love the medium but now I’m so bummed. A side note mine was made in 🇮🇹 Italy also☹️. Which I didn’t mind but now I do!
Soo Kim Oh no!! 😔 I’m so sorry to hear that. I do hope you can get it exchanged or repaired properly soon! I’ve been eyeing the mini coco handle bag - like you said, the shopping continues!! 😂
Careful with preloved dear! Too many scammers out there selling superfake as authentic!!
Joy Y. Z. This was straight from the boutique, believe it or not. Not preloved. So you can imagine, I was super disappointed with the quality! But I have good news which I’ll share in a new video soon!! Thanks for watching!! 😘
I had the same problem in paris. So I only noticed in my hotel room at night and exchanged next morning. The cambon store manager was very arrogant and somewhat appeared to be suspicious of me why i didnt notice the day i purchased the item! Chanel quality sucks! How dare they increase the prices !
Hi...planning to buy my first Chanel handbag..would you recommend the Classic flap or Chanel 19?thank you
For me, hands down the classic!
What did chanel say when you took it back? I’ve heard mixed opinions about their customer service, so i’m interested to hear your experience:)
Ingrid Flores Lots of ppl are asking the same question so I promise to upload an update video with all the details on what happened at the store very soon!! Please stay tuned, thanks!
I had two popped stitches on my classic flap about eight months after buying it. I took it in and they repaired for free and were very gracious about it. That being said, I have two classic flaps but I won’t buy another. I don’t think they are worth the price. They are beautiful but delicate.
Hi sis, my bag has the same issue, actually not not only one stitch hut more on the handle are. Did chanel gave u refund or they gave you a new bag as replacement. Thnks for ur reply
I’m so sorry to hear about your bag. I returned the bag and received a refund because they didn’t have any others in stock for an exchange.
Hello, I watched your video and I looked at mine. I also have 1 thread coming out. I am going to back to the store tomorrow 😭
Considering the fact that it’s $6000 and the stitch holds the quilts it’s a bad sign! Ugh. Sad. Like I buy handbags from Zara and the stitching is perfect!!!
Sunshine4 Omg, laughing so hard at your Zara’s comment! 😂 It’s so true. 💯
Same here! I waited a yr to get it and it was so disappointed
I think Italian goods usually have a very good quality
Did you get a new bag?
You can bring it to any Chanel store and they would fix it for you.
Same as mine.I just bought a chanel woc in caviar leather GHW and returned it because the magnetic closure has a gap on the flap and then they gave me a new one and when I get home,I see a stitch sticking out on the flap.So stress now because it is Dec 31,2019 and was about to exchange or return it but my husband is having a stress because of me keeps exchanging it.For me,For the price of chanel woc now?I’m expecting a good quality😪
DCFAM Oh no!!! I have the older WOC and I love it but I noticed the newer model has magnetic closure which I thought was better bc it makes it easier to close the flap without looking but what a shame about the quality issues!!! I am only purchasing preloved from now on bc the older ones definitely seem to have higher quality and are better constructed. I’m sorry dear - I hope this doesn’t stress you out too much and you find the perfect one!!
The sad thing here in toronto canada,they won’t do a full refund and instead they will give you a store chanel credit😢
Imagine second time that I will have to go back and face on SA’s there,which I complained because on my first return the SA who helped me is so rude and racist that you can tell he doesn’t want to help me at all.My walk have a bit of stitch sticking out but you know for the price I paid?$3390 I think we deserved a good one
Are you from Canada?I wondered if Chanel store here will do refund after exchanging 2x?
DCFAM Oh no. I’m getting stressed hearing your story. It’s too similar to my experience. I had to return TWO Chanel classic flaps. Have you seen my other videos? It was such a unpleasant experience. Both bags had quality issues. I’m in New York and fortunately they give full refunds within 30 days. I didn’t know in Canada they only give exchanges 😩. Still, I think you need to keep going back until you get the perfect one that you’re happy with!! Don’t give up and don’t let the SAs attitudes stop you. I don’t know why they’re so rude - it’s so contrary to the expectations of what a luxury brand should offer. Good luck dear and do let me know when/if you find your perfect one!! I finally found “the one” in a vintage lambskin from Fashionphile and I’m so happy. I will only buy preloved now because I don’t want to deal with SAs and the quality is much better on the older bags.
Yes on Jan 2,2019 I will defenitely go back to chanel yorkdale store and return it.I might go to the other chanel store in bloor st(yorkville) and the one in holts.It’s my 3rd time of buying chanel bags and this is the worst😢
Your lucky they do refund
In New York.Here in Canada even if you returned it the next day they will give you a store credit which is not so good😪😪😪
Anyway,Thank you so much for replying me so quick.I really appreciate it.I will subscribed on you and please do subscribed on me too😍
Wow that sucks! Definitely exchange or return it! I noticed Chanel’s quality is not so high end and not the best. I usually like to check my bags before I buy and I don’t like when the SA rushes me to buy it and box it right away. But I gave up on Chanel and LV too :/ not worth it anymore
Petite Rosie I might have to agree with you!
Petite Rosie Thanks so much for watching and for taking the time to comment!! 😘
Open your eyes girls out here!! don’t be ignorant with your money that bag should only cost about 2K!!! It’s a crime !! What they charge, I have miu miu quality it’s excellent and pretty so feminine and pay cash for it because the price it’s not criminal!
Go for this Classic Iconic Chanel bag . and made in france
Hello 👋🏼 just found you and subscribed 💕💕💕sooo sorry ... very disappointing. I’m about to buy my first and sometimes wonder ... is it worth it 😂😂. It should be perfect !! Good luck hope next one is better 💕💕
Tristy’s Bags Aw, thanks - I agree, it will have to be perfect next time! Thanks so much for subscribing!! 😘
I’m going to follow you on Instagram too!❤️❤️❤️
From Jen with Hope 😘
UMMMM That's unacceptable! Even my cheaper Tory Burch fleming bags don't have quality issues like this. The bag is 6k for a reason, it should be flawless.
I owe 4 authentic Chanels. Significant decline in quality with my last two with significant increase in price. I am done. No more high end bag purchases- not good investments and I want to create wealth not spend on things, also want to spend on experiences and not things anymore. Just tired of the greed.
Just get yourself a vacation for $6000 😉
Well said 👍🏻
I hate to say it, but after you use the bag, most likely at some point you will see a popped stitch.
It looks like the back pocket isn't on straight! I'd return it
I've seen a lot of people say the prices keep going up but the quality actually went down
They will accept your return and try to sell it to another unsuspecting customer. :(
That's horrible :(
I hope you returned it without problem. The quilting on the flap doesn't align with the quilting on the body. It does on the left side but not on the right
jjung0630 Wow, good eye! Yes, I returned it. Unfortunately the next one I bought had a different issue (not sure if you’ve seen my more recent videos) so had to return that one too!! Ultimately decided to go preloved and will reveal in a new video today!! Thanks so much for watching! 😘
This is exactly what happens to my mini case in denim and I returned it!
km_au Sorry to hear that dear! 😔
Sooo pricey :( Did you have to tell them what the reason why you're returning if you did within the 14 day window?
chanel price is of year 2049 for many of us
Is that a small? If so the stitching is wrong!
It was a medium
I personal think this bag is overdone, and over priced. Now with bad quality.
I think the reissue is better!! (I have one) Get the reissue!
Ingrid Flores Ooh, tempting!! I’d like to get the classic flap first but yes, the reissue is nice too. I saw someone wearing a green color reissue - so beautiful! 😍
hello catwalk city yes they are both very gorgeous bags!! The only thing i dont like about classic flaps is that you cannot wear them crossbody...let us know what happens at chanel, i’m curious what they will say
I agree I just got the reissue 225 classic black/gold n the price will holds pretty well!
NOTHING is perfect NOTHING! Take it back!
Chanel needs to hire a whole new Quality control team outside source to catch this bs
Thank you for sharing I will be careful to buy from channel
never see this before
Actually, Italian bags are better than French in general. This could have easily happen during shipping, or storage. If so, it only reflects the quality.
lol this is too much. this is something that can be easily fixed. it is not a defect.
it’s a quality issue, a bag going for 6000 usd shouldn’t have these kind of flaws.
6 grand....woooooow
Stop Buying Chanel get a Lady Dior !!
I finally did! 🙌
Cut it off
So disappointing of Chanel.
14 days is pathetic btw chanel!