Teens Respectfully Gather Rude Customer Upset Over $6
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- เผยแพร่เมื่อ 29 ส.ค. 2024
- Kaeley and Victoria, employees at Keke's Snow Balls in Willis, Texas, showed how to perfectly handle an angry customer at work. The woman came to the window and wanted a $6 refund for an order that she says her daughter never received. After getting her refund, the customer called the 17-year-old employee a derogatory name. And the employee had the perfect comeback. Inside Edition Digital's Andrea Swindall has more.
The lady didn’t want the $6. She wanted a problem.
I feel sorry for her kids and husband (if she has one. Most likely she’s all alone and clearly miserable). Someone needs to go check on whoever has the misfortune of living with her.
6$ for a snow cone?! That is the real problem 🙄
that lady looks like she need to stop buying snow cones.
You've worked in retail, I see.
@@MissEddieBlueKawaiiKraftsthat’s beach town prices buddy.
“You’re a grown woman, I’m seventeen.” What an icon.
She shouldn’t talk to a minor or anyone like that. People need to do better.
@@ithamarlowe6158 minor? she was 17. and an employee that messed up.
@@DellikkilleD 17 is, in fact, a minor💕
@DellikkilleD Doesn't matter. None of those factors gives her the right to talk to and treat someone that way, period. That woman should have known better
@@amyya9377 Not in any way that matters. They will be tried as an adult for crimes, they can consent to sex, they can drive, they can quit school, and hold most jobs.
The fact that she was still rude even after receiving her refund without hesitation 🙄
Yep which proves she just wanted to be nasty to these girls. I have a coworker like this that always looks for things to be mad about.
They want you to give them a show of remorse , they want to see a reaction and when they don’t get it and you stay calm it riles them up.
Piglet should use that $6 for a gym membership.
@@Sam-fs8sxfacts 😂
She got the $6.00 from the 17 year olds purse. 🤬
I'm glad the owner is supporting his employees.
Very much this. That's, unfortunately, a rarity.
It’s the local shops that do. Not corporations.
me too ❤
That wasn't their father?
That kind of support needs to be exercised more often!
The 2 kids have more maturity than this disrespectful, grown woman.
Than. Then is a different word. 😂
Maybe it's a disrespectful child that ate a grown woman?
JustAJinx-ci6hg, either way, the disrespectful person needs to go on diet, as well as anger management class, but I *doubt* they would do anything for her.
Gen Z is way better then Boomer I bet Nixon taught Boomer to act badly
I agree with you 💯
She got her money back and still acted like a troll? Wow.
Right!? It's bad enough she came in hot the way she did, but then to escalate things even further after she was promptly refunded? Incredible.
I mean, trolls act like trolls. Pretty basic stuff.
She’s got her refund, so why is she even mad?
She’s a Karen, what else is there to explain?
an angered beast is not easily consoled
Misery loves company
She was expecting a fight but got none 😂
You see her size? She mad not only because she had to walk but because she also had to think about walking.
An adult bully. She created her own problem. Couldve been avoided had she just given her daughter the $6. Her lack of patience is no one else’s problem but her own. Kudos to the girls for standing their ground.
Lovely young girls well done.. IRELAND
Nobody cares 🤡
@@Iamanidiot_y
Why would she give her daughter $6?
@@themindeclectic9821 The woman explains at 0:42 what happened, that she paid $6 so that her daughter could come up later and get a snowcone. When her daughter came up later someone would not give her the cone. Why do it in this roundabout way? Give the daughter $6, or come with her then. The owner later explains there was a shift change, and the situation was not communicated across shifts.
If you can't handle a 6 dollar problem as a grown person, you haven't matured much.
So what did she call her? A beep??
@@Chris.in.taiwan*Dolphin noise
@@Chris.in.taiwan What do you think she called her?!😊
@@itzfiyaayaknow1 a clown
Lol I wouldn't have gave it back
I would like to applaud the owner for backing up his staff in this situation.
That grown woman was schooled by a 17 yr old kid!!
Fr,fr
Unfortunately this happens a lot to underage employees. My 16 year old sister works at a golf course and regularly gets hit on by older men and gets yelled at by angry customers when she delivers an order that turns out to be incorrect, even though waitresses only deliver food, and don't take orders. It's sad how many adults can't act like adults.
@@ludicrousmodel3173yeah this happened to me at a popcorn shop I worked at. 14 year old girls and this old boss had no business getting so close to those girls. I put in a google report but was not sure what more I could do for them
I doubt that she was schooled, I don't think she is capable of learning from this.
That woman just got owned by teens
Her Karen name is Snow Cone Susan.
Love that one
Double X eLsa?
Krystal from Squidbillies
Her Karen name lol.
@@SpoonHurler👏
Imagine arguing with children
The kids were acting like adults
@@senpai24yt38expect you jkjk
@@senpai24yt38she's almost adult
And over $6 🙄
They’re not children. At 17, I was a soldier with the 3rd Infantry Division.
But there is no reason to act like an angry 4 year old with anyone of any age.
The fact that she even harassed two teenage girls. 😩🤦♀️
Ot that she should call them a b but she prepaid for a cone
I feel bad for her daughter, imagine having to be around a person like that all the time!!
These girls handled the situation well. That minotaur should be ashamed of herself.
Minotaur 😂😂😂😂😂
😂👹🤣
💀
One, they sure did. Two, that’s an insult to minotaurs. Three, I would say she’s Mrs Jabba the Hutt, but that would also be an insult to Jabba.
🤣💀💀
You know your life sucks when a kid is more mature than you.
“respectfully gather” did not expect that wording you guys 😭
Right?! 😂😂😂
This surprised me as well, Inside Edition must've hired a gen Z intern recently lol
What’s does it mean. Slang for “ respectfully handle” I guess? Never heard those words in that order. Maybe I’m getting old.
@@SuperSbarlow1 yeah you got it, it’s when someone starts a problem and you handle the situation
@@SuperSbarlow1 My understanding is that it basically means to "set someone straight" or to tell them off. I'm a millenial so any gen z people can correct me if I am wrong lol
Love when the owner backs up their employees
🤣🤣🤣 Big sis handled that properly…little sis lookin like WTF is even happening right now…
😂
😂😂😂😂
Poor girl. I hope she was paying attention. Dealing with difficult customers is definitely a handy skill to have.
That rude customer is the same person who says “no one wants to work anymore”
I don't get why that woman called the teens a B and was still mad after she had already been given the $6. But as we all know those Karens love to Karen.
Karens be Karening fr.
And she kept her free meal ! Wrong order my a….😂
@@AB-by8xuThat's what I thought, too. I doubt there even was a daughter that didn't get an already paid for snowcone. Sounds like she might have seen two young people and thought she'd go take advantage and bully them to get the $6 back she maybe paid for HER OWN snowcone. Embarrassing!
She was mad because she hadn’t eaten that day!
@iMuzik3 she's an ass but I saw the whole story the other day and she did prepay for one. They don't usually do that tho and the person who did it was already gone and that poor other girl had no idea what she was talking about. There's still no reason to be that ridiculous over a $6 snowcone 🤦♀️
It’s funny cuz this just happened to me today. I went into a Venezuelan restaurant for take out but I had completely forgotten that I had ordered a drink and they didn’t give it to me. I didn’t realize it until I got home. Yea I was upset that I forgot and they didn’t give me my drink. I went back to get it. The difference is I didn’t yell at the employee. I asked her kindly and even showed my receipt. She apologized and prepared my drink and gave it to me. I said thank you and went back home. Moral is mistakes happen and kindness goes a long way. I hope and pray this lady learns this lesson
This. If you're kind to the people serving you, they will take care of you. That has always been my experience.
@@breadfan_85 I agree, I can't go into a Mexican store
''In my own neighborhood !!''
without being treated like a leper
She is right. She was totally out of line talking those kids like that.
A typical Karen. They're some of the most miserable people on the planet. I'm surprised she didn't say, "I need to speak with your manager."
Don’t blur their face we need to know who the Karen is
Exactly what I was gonna say.
Stop misusing the name Karen though. That's just as rude!
@@eden_aumakua Ok Karen.
@@tennessee.tiger1988😂😂😂😂
@@eden_aumakuaok Karen
I’m very proud of these two girls. In customer service either food and retail, we deal with a lot of rude customers who sometimes say some of the meanest things that would hurt someone in an instant. But these girls handled it like true adults, not like this woman who still decides to be disrespectful after receiving her refund.
The fact that the lady even has a daughter. I feel bad for the daughter cuz this Karen is just gonna raise a future Karen.
Ha ha I've got some stories as well from working in retail for car parts lol
@marjoriemaluca1396 do I love a good story! 👍😅
What a horrible role model for her children. She needs to go back & apologize.
On the plus side though it's great to see the boss and owner supporting these young ladies.
But yeah I hope it was just a bad day for the woman and she isn't like that all the time because her kids definitely deserve better- all kids deserve better.
It was never about the refund I worked customer service long enough to know those kinds of people come in looking for an excuse to take out whatever frustration on someone smaller than them, she felt extremely brave seeing two kids behind the window.
Exactly. She most likely had something else going on and these little angels got the wrath of her anger, unfortunately. Being a hairstylist, I see this all the time. While I'm not excusing her behavior, I'm saying I've seen it too many times to count, and had to get people together and let them know that I am there to serve them, and not the object of their frustration. These girls did a phenomenal job in that interaction; this woman needs some help or she will come across the right one on the wrong day
Karen was still mad because she wanted her entire 50 dollar refund and essentially free snow cones for her family.. I’m guessing cranky Karen had buyers remorse and she is broke now until her disability check comes next month!
They definitely “respectfully gather” around that rude customer!
Also unblur her face, let us see who she is smh
Why so you can harass her without caring about her circumstances
@@opeyemiasiru1027 I mean...
@@opeyemiasiru1027Who gives a damn
Why? It's not that I think it's wrong, it's just, what would you even do with that info lol
@@tulin_enjoyer alr buddy
Both girls and their boss handled that perfectly. Nothing but respect.
Good for her for standing up for herself❤
AGREED 💯😊
Their parents raised them right!
Great job young ladies...you girls showed her how a "real woman" is supposed to act and you're ONLY TEENAGERS!! YOU GIRLS ROCK!🙏🏾❤👏🏾
YES!!!! Tell ur parents tje internet said theyve done an amazing job!!!
@@stacysaunders8097what?? Karen much? Is the woman in the video your fam?
@@cazareetocaza433 ummmm I was clearly agreeing with the comment b4 mine AND was telling these amazing young women to tell their parents that! Coming at ME bc u failed to follow a simple chain of commentary makes U the Karen hun, not me. Is she urs???
Wow! Such a mature 17 year old. She handled the situation perfectly! That customer should be ashamed of herself, ugh!
As someone who worked in the service industry, people literally create problems to get refunds. ALSO people we're so rude to my younger coworkers. Like dude, this is their FIRST JOB
I absolutely don't believe she "pre-paid" for her daughter's sno cone.
Strong girl, teaching another girl to stand up for herself..great boss for standing behind them both! Love this
Two teenagers handled this with far more professionalism than a fully grown woman who has a daughter. 😭 Good for these girls for standing up for themselves.
That mother should realize that the way she treats other people's children could come back onto her own children.
Shame on that abusive customer!
It’s just an everyday for us restaurant workers, people have no manners and feel very privileged. All cause of the “customer is king” motto from back in the day. It’s very awkward to experience this on the daily. People project a lot of their insecurities in restaurants. Kinda treat service staff as their servants… it’s super cringe and weird. My favorite is when you say hello to a customer and they answer with “bring me a beer” or “I have 20 min to eat so this food better come out quick” etc etc get a grip ppl.
@@ASkyy166 Yeah, it's bizarre to me that companies would rather fire quality workers than ban troublesome customers.
Wow, the most professional I've ever seen from a 17 year old kid. Great work! Give her a raise!!!
This lady has problems well above $6 ..it's a shame they blurred her out.
Perhaps that is why she is angry, because that is how she looks IRL. Most of her life she has just been a blur 🤔😁
@@kittehgoruthless! For this one! 😅🤣
all kids should work a service job like this for a bit so they can see for themselves how childish adults can be. no one who has worked in this industry will treat a service worker badly
Yeah, she is a grown woman. So proud of you for speaking your mind, that woman is very rude.
She has her foot in a cast boot and working❣️❣️
I am proud of these young ladies ❣️❣️
BEST CUSTOMER SERVICE EVER ❣️❣️❣️❣️❣️
It's scary that kids have more maturity than fully grown people these days. Respect to those girls.
Shouldn't be scary, it should be an encouraging reminder to help raise good young people.
I’m Proud Of The Parents That Raised These Young Ladies 👏🏾👏🏾👏🏾👏🏾👏🏾 They handled this disrespectful adult child well!!!!!
And that's how you swat away a wild Snorlax.
Stop.
@@justmejenny7986Snorlax used Sleep Talk!
😆I don't even know what that means, but it made my eyes water immediately from laughter!
Hey, that’s an insult to Snorlaxes, even a wild Snorlax behaves better than that rude thing.
That’s an insult to Snorlax
That’s why I can’t work retail. I’d lose my temper real quickly! Kudos to those girls for being calm and professional! 👏
I’m not gonna lie these teenagers were super brave from and adult.
Why would you lie in the first place? Pretty straight forward.
The fact that the woman expected a business to keep track of a screwball order instead of just giving her daughter the $6 to pay for her snowcone when she ordered it is just ridiculous.
A sweet 17 yrs old giving lessons in maturity to a supposedly adult person.
Bravo young Lady.
She was trying to intimidate the two young girls and it backfired. LOL
I feel so sorry for that woman daughter for having such sad and embarssassing mom like that
I feel so sorry for anyone upset over $6. May this woman’s sad life turn around.
I had someone upset over a penny…
At least two times. And another over 50 cents.
Ridiculous!
Who tf pays and says "I'll send my kid to come get it when they're ready". Like, how about you pay when you order??
The finest example of first class & no class. Outstanding young ladies, you make us all proud.
I’m 17 year old and I know a person 2 years older in Texas we both have disabilities and I know he and I would not want her in our business making snow cones if that woman came there again she would have 4 people to fight and try to argue with I give all the respect to the young people in this situation and this video
Good for her for calling out the nonsense.
It all boils down to customer service that lady needs to treat those girls with respect not cursing them out this is why we can’t have nice things in life
That's amazing that the young girl is acting more mature then the adult customer. Which speaks volumes!!!
Lady could have been scamming those kids.
Probably, but for six bucks? If it was for fifty or a hundred, the idea of her scamming them would be more understandable.
@@whitewolf3051 You're far more likely to get $6. And if you do it enough times, it adds up.
U would b surprised what ppl do for 6 bucks so yea she prob was
@@drunkenhobo5039 - Seems Legit. If she making six buck an hour doing that, it's a job!
That’s actually very likely what happened.
The motherly scolding and disappointed tone while expecting this kady to act to act her age.... Chef kiss, this young lady is going places
Don’t blur the 17 yr old but blur the old lady 🙄
They would have needed the woman's permission to show her face. Same with the girls, who obviously gave permission.
But she would sue regardless of her face being blurred or not because she’s an entitled Karen
So if i get filmed by a youtube prankster and they post me i have to give permission or i can sue them?
@@Beamskii Well you definitely have to give permission because you never know about how things will work out but not all videos that don’t have permission get sued sometimes for some reason even though they should but you will probably find out what happens if you don’t have permission and you do it anyway
@@Beamskiidepends where you’re at but most US states do allow for some legal recourse when someone posts a video or picture with your face on it.
These teens showed more maturity than most adults!
Miss Piggy should’ve just kept on walking. She *already* had her six dollars. 🤦🏻♂️
thats how i treat rude customer's for over 30 yrs. she did great!
She was already mad because she found out the snow cones were fat-free!! 😂 GREAT JOB YOUNG LADIES! If someone acts like that, you DON'T have to take it, no matter who that person may be. 👏
Yes girl!! These types of customers will never act right, this is the best reaction you could have had. How embarrassing for the woman, she already had everything she could have asked for in response to her issue and is still aggressive and rude.. pah, i like to think that the universe delivers back what you put out.. eventually..
father should be proud of these two young beautiful and strong girls. good for you girls
She clearly wanted the girls to be upset and probably wanted them to apologize to her and their indifference was definitely not what she expected. 🤣
“Respectfully Gather”? What the hell is that?
It's slang. To "gather" someone is to set them straight.
it’s a phrase for humbling somebody
Thank you for explaining it guys
@@KC-ed1dj Not sure why they need to use slang from Gen Z (or whatever generation) for a news report title.
Yeah. I was rather confused by the title.
Good parenting always shows... great job parents!! As for Kaeley and Victoria, you handled yourselves well, never back down from a bully, but address them quiet fortitude.
From the looks of it, life has not been kind to that woman.
Respect to her for how she handled the situation, i'm 21 and i remember being her age and working in a trampoline park and dealing with rude customers and responding the same way.
I remember my run-ins with “adults” when I was younger, at my first jobs.
They always seemed to have one thing in common.
They wanted to act like they were above me.
Sad
Congrats to the young ladies🙌🏻
when teenagers act better then a person over 50.
I love these girls. They represent the best of young people today.
That's not a grown woman, that's an Elephant
I despise anyone who takes their frustrations on teenagers in the work place. Like come on we complain about teens but look at their role models of adults. They need to know only miserable and unhappy people act like that. I’m proud of her for sticking up for herself and her younger coworker. It’s always braver to stand up instead of lashing out.
Props to the girls, it's so sad that people don't know how to act in public. Seriously, grow up and get over yourselves! Again great job to the girls!
Grow up karen grow up
This is awesome!! Well done girls!!! Who rule the world? 🌍 GIRLS GIRLS!! The father has raised some wonderful young women. 👏👏👏👏👏👏👏👏
Period you tell her
Having worked in retail, I wish I could've stood up for myself like that. We couldn't otherwise we'd be fired. Just take the mental abuse they say.
Your daughter stole your $6 bro and you went and argued with children about it.
Either she wanted to get the refund and the product at the same time. Or she just showed up to get into a conflict with those two employees for any reason whatsoever. What an absolutely pathetic waste of a human being.
The words “Respectfully Gather” did not make sense at all.
Using slang😂
😂😂😂
Me neither. I doubt it would make anymore sense to me if I was a teenager.
It's odd verbiage, but it's correct. Think "gathering ones composure."
@@joet7136makes sense to me n im a teenager i can confirm its slang lol
When kids have to teach an adult woman how to act like an adult. 🤦🏻♂️🙄
If you're a cashier and a woman come up to you with her hand on her hip. She about you to make your day just as bad as her's.
The 17 year olds really stood their ground.
wow & that girl was enough to give her the six bucks buck, & she still disrespects her at the end. acting as if she wanted more out of the "situation." smh
Their parents should be so proud of them❤
Wonderful job the girls did handling this "Karen".
It looks like Kaeley, who's buff, could "throw hands", if it had escalated!😂😂
The maturity in these girls is actually inspiring
So, underaged children faces ARENT blurred.. but the adult, karen is blurred??? Hello?
It prevents people from trying to identify her so they can attack her. You know how media is.
She didn't give consent to be posted online
@@yevgeniyban765 Freedom of the press. If it is private property you can post it.
Hello get lost
@@djplonghead5403also you have it backwards. Public property is where you have no expectation of privacy. Not a private property
Thats a smart young lady. God bless her for her approach.
Proud of these kids.
Good job, ladies. Well done. Hopefully, the business has the longest lines with happy, MATURE, customers.
She prepaid for the later pickup of a snowcone? She should be kind above and beyond the norm. She can’t expect the salespeople to track who has prepaid for who. That’s generally not how things work.
That lady saw these two young ladies and thought she could get away with treating them horribly. She went there specifically to harass them, the $6 was just a convenient excuse.
Both the two young ladies handled that very well. The older daughter really handled her business with the grumpy women.