I ordered 2 5 Stars last week for myself and my son. Studied a lot of Information and Watched a lot of TH-cam. The First two times I called their office, the owner David Cleveland answered the phone and took the time to answer my questions. I Upgraded both bikes with 6 items. Total only came out $111 more per bike the the basic Wired Freedom. Difference, I did not pay Shipping, Insurance, and Tax. I did not choose the E-Cell 5 Stars just because they are an Exceptional Bike and Value, but because they have an Exceptional Man running the company in David Cleveland. Great Team-Great Relationship!!! Because our bikes will arrive in the Second Shipment, I expect a lot of Excitement and Interest when we hit the Hills and Streets. God’s Best, “The Sixth”
Great interview thank you. I ordered a five star last month, just waiting like a kid for Christmas for it to arrive. 49 years old and I cannot wait to get out again. Added the torque sensor, and upgraded both front and rear suspension.
I have the E-cells Awd 1500W Super Monarch crown Hunters edition and is now 4 years old and doing great super nice Awd powerhouse ebike, great customer friendly service which custormer service has treated me very well and been there for me when I have needed them the most to get me rolling again E-cells is highly recommended from a verified E-cells owner.
I’ve been a repeat customer for several years. David’s integrity and that of ECells is impeccable. Focus on safety and innovation, lead the ebike industry. I enjoyed watching this interview
I’m 35 in great shape son of an nfl player and e biking 100% changed my life. I only wish I bought one sooner. Considering cells for next bike. The owner seems awesome!
41 with 2 young boys, I tow a trailer with them and intend to tow dogs later. Ever try to pedal with a trailer? Sure I could pedal, I have, but not really a relaxing experience. Ebikes extend the functionality for me 1000%
Fully customizable, better customer support, FREE shipping, at least 500 cheaper than Wired and a better product!! Bought mine a few weeks ago, can't wait to get it!
@@ChrisCrossed I think we are all in the same boat. I don't think his production plan was quite right for the number of custom orders that are being recieved. I have seen hundreds of comments about not receiving the ecells ebike after 90+ days waiting. He sounds like a pretty honest hard working dude and im sure the ebike are the top of the line, just would like to actually see this first hand
FYI, I found out from David Cleavland himself Hentach recommends not exceeding 230 degrees Fahrenheit motor temperature. To turn on motor temp, on the display set C8 to 1.
In my humble opinion, the owners of both companies are very similar, and I am really surprised that people put one down over the other, and I am also really surprised that people rave about one owner over the other.
I bought an E-cells 5 Star last week, bike arrived, packed well, rides nice. However the optional Torque Sensor has me thinking twice about my purchase. Top speed on throttle has been a hair over 28mph...I'm 6' 3" and 235lbs but I would think I'd be closer to the 37-40mph speed advertised. Back to the torque sensor, it surges power constantly and will not PAS above 18mph ... setting it to PAS3, 4 or 5 doesn't pop the 18mlh barrier. I'm still researching all of the setup parameters which are overlooked in the owners manual. I'm guessing a call to E-Cells us on my to do list for tech assist and repairs.
Lol this interview seems to be talking to me. Im not as old as the target demographic, but im damn close. I started reaerching ebike and kept coming back to ecells. Now i k kw why. Seems like a solid company to do business. 20 mile range will cover the entire town where i live so i can store hop and take fishing etc..and subbed.
Just ordered the Five Star. Put it in my basket (with upgrades) and went to pay for it 5 hours later. DOH!!!!! I got NAILED by the $300 price increase by mere hours. I DID NOT KNOW!!
@@ChrisCrossed I think so. Especially the HUGE amount of money saved by doing multiple upgrades BEFORE the bike is delivered. My price after the $100 code was around $3100
I'm 25 years old. I like the frame because I want a fast, long-range bike that won't get me harassed by police. I want something modular and easy to work on/upgrade. I want great customer service and a company that won't leave their customer in the dust.
YEP! Me too. I read that 40 MPH is the sweet spot. Going 50 MPH even on a bike with pedals gets you pulled over on your fist street ride. LOL Going 30 to 40mph is a visual event that draws very little scrutiny. You know there is a USA made ($13,000) Ebike that goes almost 70 MPH? And yep, its got pedals! Go figure. The 60 MPH version is$9K. The LTD edition of 30 total costs a whopping $18K!!! Crazy. I just ordered a heavily upgraded Ecells Five Star. Over $3000!
I've been looking at ebikes now for a few months....... Where in the world have you been! Just found you before deciding on a Wired. Now I'm back to doing a bunch of studying with this one and company.
@@jacobortwine7063 I live at the top of a pretty big hill. Bull Mt. Oregon. The bike climbs is with zero problems. I've taken it up every side now. Still have 60% battery and about 45 miles on it total. I'm really impressed.
@@ChrisCrossed You mean Ecells five star bike is made in China!!!!! not USA???? So Ecells Five Star isn't the US made Ebike!!!! Chinese products have quality issues. I had a chinese e-bike before. The tire quality was really poor. I changed that 3 times
@@ChrisCrossed Can you please assure me that this e-bike's equipment and electrical components are well-checked in the USA ? Because my past experience with Chinese e-bike was really bad. I am really interested in purchasing this e-bike so I am asking. Also, do you guys have any servicing center in Mesa, Arizona?
This is what wired freedom's owner should be doing, but isn't! Not defending your company means you don't HAVE a company! Dave has no competition, nuff said.
The only thing stopping me from ordering (and this applies to all e-bike makers) is "how long will I be able to purchase OEM replacement parts for it?" (battery, controller, hub motor, etc.). Those parts are going to wear out. I don't want to spend $2000 for an E-bike and 7 years later find that I can't order a new battery (or other OEM parts) for it.
Please kindly clear my question - I would like to know about the 'payment' option. I have placed the "Buy now, pay later" option. Do I have to pay extra with this option or I can pay only $1895?
Dear Sir, I am really interested in purchasing E-cells 5 star e-bike but I am from Arizona. Here are lots of bush plants. My last Chinese e-bike's tire was flat 3 times so I am worried about E-cells 5 Star's tire quality. Is it possible the tires will be tubeless or filled with flat-proof slime? I have already placed the orange color E-cells Five Star e-bike. Also, I would like to know about the 'payment' option. I have placed the "Buy now, pay later" option. Do I have to pay extra with this option or i can pay $1895?
Mr Raja8806 If you dont want a bunch slime sloshing around its not too late to call Ecells and add this critical upgrade: Tannus Armour Liners (Installed) (+$189.00) Are tannus liners worth it? an owner wrote: "I installed these inserts before heading to AZ for months of riding in the desert. So far no flats even though I've pulled out multiple thorns from the tires. They add weight to the bike, you may not feel as nimble or agile on the bike but I feel I have much better traction." th-cam.com/video/HPh0es8EGWc/w-d-xo.html th-cam.com/video/Dfx6UbycifM/w-d-xo.html
Do NOT store Lithium batteries long term at full charge. Store at 40% t0 60% charge. Some say 80% is OK. But NOT 100%. IDK why. But it is becoming common knowledge
Ecell has a lot of options to customize from, but they don’t have any accessories even though the company is few years old, one of the reason I didn’t buy it. Things like batteries, helmets, rear baskets, etc. another reason is it doesn’t have any UL certification, because obviously battery safety is important to me, It’s a big problem if the battery bursts into flames.
Unfortunately, E-Cells has just added a $300 tariff if you add any customizations (like dual batteries), and WIRED has dropped prices/included the 2nd battery, so E-Cells is now significantly more :(
I'm confused by all these comments saying the e-cells is less than the Wired. i'm seeing an additional $500 to get the equivalent e-cells 5-star with two batteries. Make it make sense?
Well you can get $100 off with code CCR100, but they increase prices because of the new tariffs though some in stock e-bikes could still be had for $1995.
This interview honestly pisses me off. It’s like all of the other affiliate link reviews where people only talk about the good and none of the bad. I’m putting together a video on my channel where I’m going to lay out the things that are truly exceptional and good about this bike, but I’m not gonna sugarcoat the crap service that I’ve gotten
😮 Wow, within 2 minutes the name of Jesus Christ is blasphemed and the "Christian" founder keeps going with the interview. Disgusting. I stopped watching.
I reached out to this guy David over facebook to ask few questions about his bike and collaborate with his brand and the response was just a silly meme. This is so unprofessional. All this thing feels like a made up commercial for his brand.
@Wize817 thank you. I like to test cool ebikes. Only select and review things that worth to invest the time and effort. Their ebikes seem to fit the bill.
Don't recommend this company to anyone. I've been trying to import those bikes to my country (Brazil), but the owner said it was to much trouble for him despite me having a huge amount of trouble going after a cargo agent and understanding everything. He doesn't like if you want to custom things, despite saying you can in the advertising. If you ask too much he'll block you and say he's not in the mood of selling. 5 star customer service? That's a joke. No respect for his customers. Definitely don't buy it if are a foreigner. Great video thou
@@ChrisCrossed I believe you friend. However they sell to other countries. The shipping fee to here is $932. I was almost buying it. I talked to them, called them. Everything was going fine. David was very polite at first, even thou sometimes he took days to respond simple things. I was going to buy the Super Monarch 1000, but talked to a cargo agent and it was going to be super expensive for me due to taxes. Then I changed to the 600W hardtail which was what I could afford. I asked David if I could get the Tannus linners and $200 cupon code (which I know I could get $300 on the site and have proof of that) and he got mad and sad he wouldn't sell it to me, because it was too much trouble for him. The thing is he wanted me to do a cashier's check as a method of payment, but as I said multiple times to him in Brazil we don't do that anymore so he had to pass me some bank info, which is very normal here and worldwide I believe. He was pissed at this I guess. But he never helped me to find another solution, despite me trying everything I could to buy the bike, because I really wanted it. I spent almost 2 weeks talking to cargo agents and to my bank, trying to figure out some solution. David did nothing to help. I don't know why he did me dirty. I wasn't rude at any point, but he shut me down and blocked me. He even said he would never sell it to me when I alerted some people on the YT comment section. Some one that does that clearly doesn't care about customer service
@@ChrisCrossed I believe you friend. However they sell to other countries. The shipping fee to here is $932. I was almost buying it. I talked to them, called them. Everything was going fine. David was very polite at first, even thou sometimes he took days to respond simple things. I was going to buy the Super Monarch 1000, but talked to a cargo agent and it was going to be super expensive for me due to taxes. Then I changed to the 600W hardtail which was what I could afford. I asked David if I could get the Tannus linners and $200 cupon code (which I know I could get $300 on the site and have proof of that) and he got mad and sad he wouldn't sell it to me, because it was too much trouble for him. The thing is he wanted me to do a cashier's check as a method of payment, but as I said multiple times to him in Brazil we don't do that anymore so he had to pass me some bank info, which is very normal here and worldwide I believe. He was pissed at this I guess. But he never helped me to find another solution, despite me trying everything I could to buy the bike, because I really wanted it. I spent almost 2 weeks talking to cargo agents and to my bank, trying to figure out some solution. David did nothing to help. I don't know why he did me dirty. I wasn't rude at any point, but he shut me down and blocked me. He even said he would never sell it to me when I alerted some people on the YT comment section. Some one that does that clearly doesn't care about customer service
I believe you friend. However they sell to other countries. The shipping fee to here is $932. I was almost buying it. I talked to them, called them. Everything was going fine. David was very polite at first, even thou sometimes he took days to respond simple things. I was going to buy the Super Monarch 1000, but talked to a cargo agent and it was going to be super expensive for me due to taxes. Then I changed to the 600W hardtail which was what I could afford. I asked David if I could get the Tannus linners and $200 cupon code (which I know I could get $300 on the site and have proof of that) and he got mad and sad he wouldn't sell it to me, because it was too much trouble for him. The thing is he wanted me to do a cashier's check as a method of payment, but as I said multiple times to him in Brazil we don't do that anymore so he had to pass me some bank info, which is very normal here and worldwide I believe. He was pissed at this I guess. But he never helped me to find another solution, despite me trying everything I could to buy the bike, because I really wanted it. I spent almost 2 weeks talking to cargo agents and to my bank, trying to figure out some solution. David did nothing to help. I don't know why he did me dirty. I wasn't rude at any point, but he shut me down and blocked me. He even said he would never sell it to me when I alerted some people on the YT comment section. Some one that does that clearly doesn't care about customer service
I ordered 2 5 Stars last week for myself and my son. Studied a lot of Information and Watched a lot of TH-cam. The First two times I called their office, the owner David Cleveland answered the phone and took the time to answer my questions. I Upgraded both bikes with 6 items. Total only came out $111 more per bike the the basic Wired Freedom. Difference, I did not pay Shipping, Insurance, and Tax. I did not choose the E-Cell 5 Stars just because they are an Exceptional Bike and Value, but because they have an Exceptional Man running the company in David Cleveland. Great Team-Great Relationship!!! Because our bikes will arrive in the Second Shipment, I expect a lot of Excitement and Interest when we hit the Hills and Streets.
God’s Best, “The Sixth”
are you still waiting for you bike to get shipped?
How do you like it??
Great interview thank you. I ordered a five star last month, just waiting like a kid for Christmas for it to arrive. 49 years old and I cannot wait to get out again. Added the torque sensor, and upgraded both front and rear suspension.
have you received your bike yet?
I have the E-cells Awd 1500W Super Monarch crown Hunters edition and is now 4 years old and doing great super nice Awd powerhouse ebike, great customer friendly service which custormer service has treated me very well and been there for me when I have needed them the most to get me rolling again E-cells is highly recommended from a verified E-cells owner.
I’ve been a repeat customer for several years. David’s integrity and that of ECells is impeccable. Focus on safety and innovation, lead the ebike industry. I enjoyed watching this interview
thx for watching
I’m 35 in great shape son of an nfl player and e biking 100% changed my life. I only wish I bought one sooner. Considering cells for next bike. The owner seems awesome!
One you go ebike you can’t go back!
Awesome
41 with 2 young boys, I tow a trailer with them and intend to tow dogs later. Ever try to pedal with a trailer? Sure I could pedal, I have, but not really a relaxing experience. Ebikes extend the functionality for me 1000%
Nice! I'm curious how it changed your life considering you are in. great shape?
ECELLS FiveStar easily beats their competition by offering superior product for nearly $600 less. Can't wait for mine to arrive next month.
You are not considering that you will need to buy an extra battery that Wired includes in price. This brings them back to even.
has it came yet?
Fully customizable, better customer support, FREE shipping, at least 500 cheaper than Wired and a better product!! Bought mine a few weeks ago, can't wait to get it!
cant wait to get mine!
@@ChrisCrossed I think we are all in the same boat. I don't think his production plan was quite right for the number of custom orders that are being recieved. I have seen hundreds of comments about not receiving the ecells ebike after 90+ days waiting.
He sounds like a pretty honest hard working dude and im sure the ebike are the top of the line, just would like to actually see this first hand
Great interview CC. 👍
Definitely has me interested. I would love to hear a bit of info on their Gates belt drive option.
FYI, I found out from David Cleavland himself Hentach recommends not exceeding 230 degrees Fahrenheit motor temperature. To turn on motor temp, on the display set C8 to 1.
Thanks I need to do that
Keep them Karen friendly and when she isnt around, Zoom-a-Zoom-Zoom! 😂😂
I have. A super monarch now over 4 years . great bike and customer service ..
I ordered mine a couple of weeks ago and can't wait. The CEO sounds like a great guy that I want to support!
Convicted felon and pathological liar and extreme narcissist David Cleveland? F rating from BBB? Don’t drink the kool aid!!
In my humble opinion, the owners of both companies are very similar, and I am really surprised that people put one down over the other, and I am also really surprised that people rave about one owner over the other.
Fast and looks like a bike. Looking like a bike is still important to smart people.
I bought an E-cells 5 Star last week, bike arrived, packed well, rides nice. However the optional Torque Sensor has me thinking twice about my purchase. Top speed on throttle has been a hair over 28mph...I'm 6' 3" and 235lbs but I would think I'd be closer to the 37-40mph speed advertised.
Back to the torque sensor, it surges power constantly and will not PAS above 18mph ... setting it to PAS3, 4 or 5 doesn't pop the 18mlh barrier.
I'm still researching all of the setup parameters which are overlooked in the owners manual.
I'm guessing a call to E-Cells us on my to do list for tech assist and repairs.
Yeah I always prefer cadence sensors on any powerful e-bikes.
Lol this interview seems to be talking to me. Im not as old as the target demographic, but im damn close. I started reaerching ebike and kept coming back to ecells. Now i k kw why. Seems like a solid company to do business. 20 mile range will cover the entire town where i live so i can store hop and take fishing etc..and subbed.
I got 38 miles on my first range test with plenty of hills
Best e bike on the market right now along the wired freedom. But holy shit, e-cells website is fucking garbage please make it good.
Awesome interview!
Just ordered the Five Star. Put it in my basket (with upgrades) and went to pay for it 5 hours later. DOH!!!!! I got NAILED by the $300 price increase by mere hours. I DID NOT KNOW!!
Still worth it!
@@ChrisCrossed
I think so. Especially the HUGE amount of money saved by doing multiple upgrades BEFORE the bike is delivered.
My price after the $100 code was around
$3100
I'm 25 years old. I like the frame because I want a fast, long-range bike that won't get me harassed by police. I want something modular and easy to work on/upgrade. I want great customer service and a company that won't leave their customer in the dust.
I think the 5star is the one for you, I love how it has a normal bike frame.
YEP! Me too. I read that 40 MPH is the sweet spot. Going 50 MPH even on a bike with pedals gets you pulled over on your fist street ride. LOL
Going 30 to 40mph is a visual event that draws very little scrutiny.
You know there is a USA made ($13,000) Ebike that goes almost 70 MPH? And yep, its got pedals! Go figure. The 60 MPH version is$9K. The LTD edition of 30 total costs a whopping $18K!!! Crazy.
I just ordered a heavily upgraded Ecells Five Star. Over $3000!
I’m going to get either a wired or e cell and I’m looking at the customer service and better tires coming from e cell that makes me want an e cell
More options for sure with an Ecells
@@ChrisCrossed can I ask what you purchased and what you would change or upgrade if you had the chance
Looking for a twist grip throttle suggestion, Thanks
I've been looking at ebikes now for a few months....... Where in the world have you been! Just found you before deciding on a Wired. Now I'm back to doing a bunch of studying with this one and company.
lol, been here for 3 years bro! Ecells may be slightly cheaper $$$ and you can customize it more. Might have a longer wait time though.
@@ChrisCrossed It must be Google then, cause they just started to come up and I'd never seen them before..... I'm sure interested though.
How do you like your wired freedom bike??
@@jacobortwine7063 I live at the top of a pretty big hill. Bull Mt. Oregon. The bike climbs is with zero problems. I've taken it up every side now. Still have 60% battery and about 45 miles on it total. I'm really impressed.
Do you ship to the UK
Great Interview! David is Awesome!
Great interview! I think I would sell my UBCO 2x2 for this.
I am from Mesa Arizona. Is this e-bike fully made in USA? Can this bike reach 45 mph?
40mph, made in China but Ecells is a small company based in Nevada
@@ChrisCrossed You mean Ecells five star bike is made in China!!!!! not USA???? So Ecells Five Star isn't the US made Ebike!!!! Chinese products have quality issues. I had a chinese e-bike before. The tire quality was really poor. I changed that 3 times
@@ChrisCrossed Can you please assure me that this e-bike's equipment and electrical components are well-checked in the USA ? Because my past experience with Chinese e-bike was really bad. I am really interested in purchasing this e-bike so I am asking. Also, do you guys have any servicing center in Mesa, Arizona?
This is what wired freedom's owner should be doing, but isn't! Not defending your company means you don't HAVE a company! Dave has no competition, nuff said.
I actually offered to interview the Wired guy a few months ago but strangely he declined.
I like the bikes, but I think they need a better looking website.
Better website, bike graphics and bike names
I found their website has all the information that I need, everything is clearly written.
The only thing stopping me from ordering (and this applies to all e-bike makers) is "how long will I be able to purchase OEM replacement parts for it?" (battery, controller, hub motor, etc.). Those parts are going to wear out. I don't want to spend $2000 for an E-bike and 7 years later find that I can't order a new battery (or other OEM parts) for it.
Motors can be replaced , battery can be rebuilt, I wouldn’t worry too much about the what if’s. But Ecells is well established at this point.
Please kindly clear my question - I would like to know about the 'payment' option. I have placed the "Buy now, pay later" option. Do I have to pay extra with this option or I can pay only $1895?
I didn’t run the website you’ll have to ask Ecells
oh sorry
Can you say what the seatpost diameter is?
I’ll check
@@ChrisCrossed thanks much. Looking into a suspension seatpost
Dear Sir, I am really interested in purchasing E-cells 5 star e-bike but I am from Arizona.
Here are lots of bush plants. My last Chinese e-bike's tire was flat 3 times so I am worried about E-cells 5 Star's tire quality. Is it possible the tires will be tubeless or filled with flat-proof slime?
I have already placed the orange color E-cells Five Star e-bike.
Also, I would like to know about the 'payment' option. I have placed the "Buy now, pay later" option. Do I have to pay extra with this option or i can pay $1895?
You can put something called Flat Out in the tires that will seal any holes.
Mr Raja8806
If you dont want a bunch slime sloshing around its not too late to call Ecells and add this critical upgrade: Tannus Armour Liners (Installed) (+$189.00)
Are tannus liners worth it?
an owner wrote:
"I installed these inserts before heading to AZ for months of riding in the desert. So far no flats even though I've pulled out multiple thorns from the tires. They add weight to the bike, you may not feel as nimble or agile on the bike but I feel I have much better traction."
th-cam.com/video/HPh0es8EGWc/w-d-xo.html
th-cam.com/video/Dfx6UbycifM/w-d-xo.html
Will this bike be available for the uk?
dont think so just USA
Do NOT store Lithium batteries long term at full charge. Store at 40% t0 60% charge. Some say 80% is OK. But NOT 100%. IDK why. But it is becoming common knowledge
Your voice reminds me of Red Green
The 600watt AWD, looks exactly like the Eunorau FAT AWD.
Ecell has a lot of options to customize from, but they don’t have any accessories even though the company is few years old, one of the reason I didn’t buy it. Things like batteries, helmets, rear baskets, etc. another reason is it doesn’t have any UL certification, because obviously battery safety is important to me, It’s a big problem if the battery bursts into flames.
Plenty of accessories on Amazon, they do use name brand cells, UL would be nice...
@@ChrisCrossed for example, if I want rear basket, how do I know whether the rear basket on Amazon will fit?
@@blackwhirlwind1245 something like this basket is universal amzn.to/3xK1Qi6
@@ChrisCrossed doesn’t seem like it is gonna be secured without using bolts and screws.
@@blackwhirlwind1245 i use it on one of my bikes, the straps are great and hold it tightly
Unfortunately, E-Cells has just added a $300 tariff if you add any customizations (like dual batteries), and WIRED has dropped prices/included the 2nd battery, so E-Cells is now significantly more :(
Such is the ebike world, things are constantly evolving
Great post! New sub! Awesome!
Welcome to da club!
I'm confused by all these comments saying the e-cells is less than the Wired. i'm seeing an additional $500 to get the equivalent e-cells 5-star with two batteries. Make it make sense?
Well you can get $100 off with code CCR100, but they increase prices because of the new tariffs though some in stock e-bikes could still be had for $1995.
The only reason why I didn't buy a eCells is because they didn't have the color I wanted.
What color do you seek?
@@ChrisCrossed Green.
@@ChrisCrossed A darker colored green because I don't want to attract thief's.
Hmmm, interesting❤
This interview honestly pisses me off. It’s like all of the other affiliate link reviews where people only talk about the good and none of the bad. I’m putting together a video on my channel where I’m going to lay out the things that are truly exceptional and good about this bike, but I’m not gonna sugarcoat the crap service that I’ve gotten
The owner is not going to talk bad about his own bikes so not sure what you were expecting.
@@ChrisCrossed I expect him not to lie
Wired is a better bike, owner knows it thats why he copies wired design.
😮 Wow, within 2 minutes the name of Jesus Christ is blasphemed and the "Christian" founder keeps going with the interview. Disgusting. I stopped watching.
I don't care for a company with very poor ethics. Just ask Wired...
I reached out to this guy David over facebook to ask few questions about his bike and collaborate with his brand and the response was just a silly meme. This is so unprofessional. All this thing feels like a made up commercial for his brand.
Not sure what to tell you, I engaged him via facebook too and offered to interview him.
@ChrisCrossed I collaborated over 100 companies all sizes and this is the first one. Says a lot about culture and integrity!
Link to the post? He has tons of people messaging him and has been extremely responsive. I called him up and easily had a conversation.
@@ElectricVehicleSpace Thats very surprising!? He don't know your channel? You do great ebike reviews! 🤦😎👍
@Wize817 thank you. I like to test cool ebikes. Only select and review things that worth to invest the time and effort. Their ebikes seem to fit the bill.
Don't recommend this company to anyone. I've been trying to import those bikes to my country (Brazil), but the owner said it was to much trouble for him despite me having a huge amount of trouble going after a cargo agent and understanding everything. He doesn't like if you want to custom things, despite saying you can in the advertising. If you ask too much he'll block you and say he's not in the mood of selling. 5 star customer service? That's a joke. No respect for his customers. Definitely don't buy it if are a foreigner. Great video thou
This is a U.S. company so hard to blame them for wanting to stay local. Ecells has a good reputation here.
@@ChrisCrossed I believe you friend. However they sell to other countries. The shipping fee to here is $932. I was almost buying it. I talked to them, called them. Everything was going fine. David was very polite at first, even thou sometimes he took days to respond simple things. I was going to buy the Super Monarch 1000, but talked to a cargo agent and it was going to be super expensive for me due to taxes. Then I changed to the 600W hardtail which was what I could afford. I asked David if I could get the Tannus linners and $200 cupon code (which I know I could get $300 on the site and have proof of that) and he got mad and sad he wouldn't sell it to me, because it was too much trouble for him. The thing is he wanted me to do a cashier's check as a method of payment, but as I said multiple times to him in Brazil we don't do that anymore so he had to pass me some bank info, which is very normal here and worldwide I believe. He was pissed at this I guess. But he never helped me to find another solution, despite me trying everything I could to buy the bike, because I really wanted it. I spent almost 2 weeks talking to cargo agents and to my bank, trying to figure out some solution. David did nothing to help. I don't know why he did me dirty. I wasn't rude at any point, but he shut me down and blocked me. He even said he would never sell it to me when I alerted some people on the YT comment section. Some one that does that clearly doesn't care about customer service
@@ChrisCrossed I believe you friend. However they sell to other countries. The shipping fee to here is $932. I was almost buying it. I talked to them, called them. Everything was going fine. David was very polite at first, even thou sometimes he took days to respond simple things. I was going to buy the Super Monarch 1000, but talked to a cargo agent and it was going to be super expensive for me due to taxes. Then I changed to the 600W hardtail which was what I could afford. I asked David if I could get the Tannus linners and $200 cupon code (which I know I could get $300 on the site and have proof of that) and he got mad and sad he wouldn't sell it to me, because it was too much trouble for him. The thing is he wanted me to do a cashier's check as a method of payment, but as I said multiple times to him in Brazil we don't do that anymore so he had to pass me some bank info, which is very normal here and worldwide I believe. He was pissed at this I guess. But he never helped me to find another solution, despite me trying everything I could to buy the bike, because I really wanted it. I spent almost 2 weeks talking to cargo agents and to my bank, trying to figure out some solution. David did nothing to help. I don't know why he did me dirty. I wasn't rude at any point, but he shut me down and blocked me. He even said he would never sell it to me when I alerted some people on the YT comment section. Some one that does that clearly doesn't care about customer service
I believe you friend. However they sell to other countries. The shipping fee to here is $932. I was almost buying it. I talked to them, called them. Everything was going fine. David was very polite at first, even thou sometimes he took days to respond simple things. I was going to buy the Super Monarch 1000, but talked to a cargo agent and it was going to be super expensive for me due to taxes. Then I changed to the 600W hardtail which was what I could afford. I asked David if I could get the Tannus linners and $200 cupon code (which I know I could get $300 on the site and have proof of that) and he got mad and sad he wouldn't sell it to me, because it was too much trouble for him. The thing is he wanted me to do a cashier's check as a method of payment, but as I said multiple times to him in Brazil we don't do that anymore so he had to pass me some bank info, which is very normal here and worldwide I believe. He was pissed at this I guess. But he never helped me to find another solution, despite me trying everything I could to buy the bike, because I really wanted it. I spent almost 2 weeks talking to cargo agents and to my bank, trying to figure out some solution. David did nothing to help. I don't know why he did me dirty. I wasn't rude at any point, but he shut me down and blocked me. He even said he would never sell it to me when I alerted some people on the YT comment section. Some one that does that clearly doesn't care about customer service
Just buy a bike in your market, your being a pain in the ass and you know it