Houston family suing Arby’s after mother found dead in freezer
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- เผยแพร่เมื่อ 21 ก.ย. 2024
- Nguyet Le, 63, was found dead inside a walk-in freezer at an Arby's in Louisiana. Her children in Houston have filed a lawsuit, claiming her hands were bloodied from "trying to escape or get somebody's attention."
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Need to put a panic button inside every freezer directly contacting the authorities in cases like this. Sad for family loss.
Or, hear me out here,...................just fix the DOOR..
That's a GREAT IDEA
How about an inside release.
easier to just put a handle inside
It did have a panic button, it was broken for months, apparently
There is no excuse for this. That poor woman suffered a horrible death.
Drinking does that to you
@@Precioushusband karma has something special in store for you bubba.
@@Precioushusband 🤷🏽♀️👀?🖕🏽
@@Precioushusband drinking what
Actually, dying by freezing is pretty painless, you basically fall asleep.
I’ve been in cold fridges at work and getting stuck in one is one of my worst fears, this poor woman :(
Be extra careful young lady?🙏🏿
I don't think they can lock from the inside anymore? unless it's an older freezer I guess
Me too..we are lucky..I'm so sad for her kids and family..😭
@@usern4metak3ns Did you watch the vid? They stated the latch was broken, the management knew about it for months and did nothing!
Oh my gosh, me too !!! Did the door lock on her, or what? I can't even stand being in the freezer part of our walk-in for a few minutes.
As someone who works in retail with a giant freezer, the whole upper management knowing the latch was broken but refusing to fix it is so true.
Should be reported to osha
Yep. I worked in frozen/dairy at Walmart for years and the inside latch to the -20 degree freezer was broken the entire time I worked there. Good old capitalism.
@@zb2845 yea then they figure out you reported it and you get fired. Then you gotta go through the whole legal process of suing for wrongful termination, yadda yadda and it's just too much for most people so it's easier to not say something until someone dies.
@@Faolan_Greyworth it people actually do that to make money
@@FAHJA17 Earning money, sorry later :)
multi-million dollar company couldn't get a $100 latch fixed within 72 hrs? ... i hope the family wins the case.
Money and profits over EVERYTHING!!!! It’s the American way!
Relax
@@wileecoyote5749 many small businesses arent allowed to operate if they dont have the right equipment. So i thinks its fair that they get sued the right amount, which is all that can
IKR???? 😒🤨🤔😮💨😡🤷♂️🤦♂️
I hope so too! I don't eat that crap anyway! It's just as disgusting as they treat their employees. She fought for hours and it breaks my heart she went out like that! I hope the company it's done for after this. She asked them to fix the lock!!! I mean what the actual F*ck!
There is no amount of money that can pay for the horrible death that this woman suffered and that her son witnessed evidence of when he found her. This is completely terrible.
Idk 50.7million probably could
Idk, my life definitely has a number that I would be ok with going to my kid lol.
@Onigiri World ill do for cheaper, lol
Shouldn't have immigrated here I guess and then she would still be alive.
@@Adam-vj7dn FACTS!!!!
Dear God, What an absolute nightmare for a Son to find his Mother like this. I'm so sorry.
she was a Jehovah's witness though
@@drquinnmedicinewoman7786 so?
This so called "god" ,did this to her. The same way he gives innocent children diseases that kill them at early ages, or even in their mother's womb. And people have the nerve to say " they are in a better place". What better place would be than with their mother?
@@drquinnmedicinewoman7786 wtf does that have to do with anything?!
@@drquinnmedicinewoman7786 what a disgusting response. Whether you agree with her religion or not her life still mattered and had family who cared about her. Get out of here you sick person.
A corporation didn't want to pay for a small repair despite it being a possible safety risk? Shocking.
Sue their a$$es for a hell of a bunch.
Tell me about it. It only cost about $300-$400.
The value of a human life is cheap to Syarb corp.
Yeah, because suing them will bring her back or even hurt the company financially. What are they gonna get? At most a couple million. Roark capitol group, Arby's parent company owns dunking donuts Baskin Robin's Sonic BWW and many more. Even if by some miracle the family settles for an unrealistic 8 figure number, it's a drop in the bucket to these people.
It's wild though how all you guys see human life as a paycheck then judge these companies for doing the same thing.
Somebody dies, and the TH-cam comment section laywers pop out "sue sue sue those evil companies." Hysterically hypocritical.
@@L00katThePFPic and you big business simps crawl out of the floorboards defending billionaires. Gross
9 HOURS!?!??! WTF!!! She clocked in at 9a!! How at 11a, no one in a supervisory position checked the entire facility? Arby’s deserves this lawsuit. And into near bankruptcy.
hello i work here, when we got to the restaurant we could not enter cus all the doors were locked. we saw her car in the parking lot and we tried to call her like 2 times and it went to voicemail, so we all went home lol, i told my co worker what if she is stuck in the freezer lol, we didnt think she would die in only a couple hours... so we all went home, customers were wating in drive thru but no one was there to take there orders lol!!! the workers were happy cus we didnt have to work that day hahaha
@@amandaburleson2035 the fact that you are giggling and laughing is beyond dark of you especially when you know the deceased human….yikes. I get it you work at Arby’s and all but really though?! Show some respect and class ffs
Amanda, you're a very nasty person. Nothing funny about what you're saying. You're an actual sociopath. If you ever wonder why anything bad happens to you, trace it back to heartless messages like these. You deserve to be locked in a freezer for your lack of apathy. I'm excited for the karma coming for you.
@@amandaburleson2035 have respect! There is nothing funny about this horrible situation!
@@amandaburleson2035you’re a disgusting person. Even laughing at this horrific situation.
I used to work at Domino's, and I think everyone who has ever worked in food service would agree that the thought of this happening has crossed their minds more than once. I can't even imagine what this poor woman went through; and for her son to be the one to find her, frozen to the floor....it's just beyond horrible.
Wym? I's freezers in food places lock like that??
Walk-ins have emergency latch releases inside. Had them since at least the 70s, when I worked in restaurants. Unless the one at Domino's was broken too, you could easily get out.
@@Automedon2 I hate people like you that have one experience and think that everybody has the same experience. Please shut the f******. I work at mcdonald's and subwand it was easy for anybody to get trapped in a freezer child😅
I use to work at Arby’s specifically in Kentucky and the freezer was messed up here too. It’s pitiful! 🤦🏽♀️
I work in a grocery store and all coolers and freezers have a button you push to open form the inside but I guess not every place has it. It should be mandatory in all businesses!
I work alone and clean buildings at night, and my worst fear is getting locked in a room and not being able to get out. Stuff like this happens especially when you work alone . I hope she gets justice!
I hope u keep your phone on u 24/7!
I will.
@@tinawindham6958 the problem is generally your phone will not work in these freezers because they're so well insulated.
@@hjt1234 basements, too
Locked in a room is not dangerous; locked in a freezer, on the other hand,...
Why have a locking mechanism? Just a knob that opens and closes. The meat is not going to walk out and leave.
That's what I was thinking. Bizarre.
The locking mechanism is to make sure that the room stays cold. If it’s not engaged then the temp won’t be where it needs to be and that can lead to issues. Now why the latch was engaged while she was in there is a whole other thing because we have a room like this if someone is in it we don’t completely seal the door or we make sure someone knows we’re in there.
@@ninjagirl226 freezers at home dont need locks it just need to be closed why need a lock?
@@midori4713 It's a much bigger door and the way the gaskets work has a bit more tension on it. It's just a different piece of equipment.
@@midori4713 Most home freezers aren’t walk-in freezers and they don’t go down to -10.
Ultimately my guess is that it’s because of the value of everything in the freezer. The freezers we have easily have probably a half million worth of enzymes. If you lose power or if it’s not completely sealed the loss is devastating if temperatures rise too much for too long. This happened when I was in college and it was crippling. I imagine food is somewhat similar.
In contrast, a home freezer failing isn’t as economically devastating. And the rules around what can and can’t be eaten if it happens are not as strict (like I’m not terribly concerned about refreezing my peas but Walmart probably wouldn’t be allowed to sell them).
She died a horrific death and the first one to find out is her own blood.
I hope her friends and family can find some type of peace in this time.
I know right? I wonder what prompted him to check the freezer. If she wasn't there and her belongings were inside the restaurant I would have assumed a kidnapping. Or maybe he was already aware of the issues with the freezer door. Damn, this is heartbreaking.
i mean at least he wouldn't get some BS story he seen her before anyone else so he knew without anyone telling him "my mother died from being in there"
Americans use money for peace...
They knew the lock was bad yet did nothing about it for almost a year.
@@KILLEMALLTWICEMorons use TH-cam comments to feel profound.
I can't even handle being in one of those freezers for 5 minutes. That poor woman suffered greatly. This is just awful. I hope Arby's takes care of her family.
Yo that's so true I worked at a jak n box once them freezers don't play 1min n ur freezing 😢
It’s sad to say but I doubt the family gets everything they deserve, it’s a cruel world Arby’s is going to fight back
She must have been locked IN the freezer, it's IMPOSSIBLE the release didn't work otherwise. She was MURDERED.
They won't. They care about profit margins.
You think they care lol
That is terrifying. Getting trapped in the freezer has always been my number one fear working in the food industry. My condolences to the family. I can't imagine the sheer terror she went through
Getting
@@brittnaesimmons5170?
@@brittnaesimmons5170 yeah, like you should be getting a life 🍆
you cant imagine her fear YET its your number 1 fear...
And the fact that people who worked at that location before knew that the latch was broken, and had been propping it open with a box when somebody had to go inside, means somebody was negligent in getting it fixed.
Not only should employees and managers have been working at least in pairs under those early morning opening circumstances, they should've warned everybody about propping it open with a box, if they knew it hadn't been repaired yet
That’s crazy! I was once a manger at Arby’s and there was always a safety release in every freezer/refrigerator I ever worked in and if the doors were ever in disrepair, our maintenance team would repair it right away. The management team failed her miserably and my condolences to the family on the tragic & senseless death of their beloved mother/sister/daughter/wife. I can not imagine!
That Arby's must have been on a tight budget
@@GameChanger597 just lazy and moronic upper management. They didn’t care for the safety of their staff. She should not have been in that Arby’s alone, in the first place.
@@godmadesam, haven't worked in food service I see. Managers and owners have the tendency to go in earlier than everyone else especially in food service hence why she was alone and being new to the building she most likely didn't know about the faulty door.
On active duty I always went in early especially when I was put in a leadership position. As an over-the-road driver I had a reputation for being early/on time. I started life out as an Army brat and being on time/early was one of the things that was instilled in me. If you want to see me get ticked make me late. The only thing I want to be late for is my death.
@@donotneed2250 You didn't watch the video...
FACT,,,Imagine a broken switch..
This is no different then jumping in the ocean before realising the ladder to get back up isn't down..
WHY DID SHE NOT FEAR THAT DOOR CLOSING>?????
This sounds sus af
I’m a chef and have been in many walk-ins…I thought I was locked in once, and it was the most terrifying feeling. This poor woman, I can’t imagine the fear and pain she was in. Those things get so cold that it hurts. I hope her family takes Arby’s to the cleaners. Their non-action on such a simple repair was so incredibly negligent.
I’ve worked around them a couple of times. And they are so scary. At sonic in high school, one of my dumb fellow teenaged coworkers purposely locked me in one. But let me back out in abt 10 seconds. Still. Those ten seconds were awful. I always HATED having to go in there. Immediately it felt like I Cdnt breathe cuz the air was so cold. I hope her family wins millions. And the ppl in upper management at corporate tht ignored the requests for it to be fixed shd serve jail time.
Amen I agree
They don't get that cold. I've lived in Montana where it was 60 below zero and walked a number of times in it for over an hour. I work in a fast food store and even though it's cold it's not like arctic cold
@@NicoliRavioli117. You must be a southern resident. I've been in Montana with 60 below walking for an hour and still able to breathe
@@Ukraine2011 I’ve lived in Alaska, it gets colder than Montana. This isn’t a pissing contest though. Obviously they get cold enough to freeze a person to death. This is about a woman who lost her life, not your narcissistic need to be the most.
I have been in -20 degree freezers for various jobs, and after a minute it is physically painful. To imagine she was there alone pounding on the door, stuck for nine hours, is terrifying and horrific.
Not pounding for 9 hrs. Hypothermia would claim her.
@@joywebster2678 Obviously. He never said she was pounding on the door for 9 hours.
I worked at a hotel that had a walk in freezer set at -40, I couldn’t stay in there for even a minute it was do painful
@@Redspeciality why so damn cold? nothing needs to be kept that cold.
-20 is standard for winter where I am. Would not want to be without proper clothing in that temp. Sad news
That family should SUE for $5 million becuz she was working for them but the Arby's didn't value her life or safety at all!! Management took over 9 hours to even call the family to ask about her! Disgusting!
I got stuck in my restaurant's freezer one time with no phone. I was in there for about 10 minutes panicking. Thank goodness one of the prep cooks came in to grab something out of there. I can't even imagine what that poor woman went through. Sending lots of love, prayers and my condolences to her family and those she loved. 🙏💓🙏
Remove the catch for the latch. 2 screws never get stuck. I remove the catch on every walk-in I install
wonder if cell signal works in freezer
@@musk-eteer9898 Rarely
Can’t they have a landline in there?
How?
This story made me cry. This is such a shame. I can’t believe her own son had to find her. Everything about this is horrible.
You must cry alot
@@vinny2555332 bro shut up someone's mom died in a horrific way and anyone with empathy would be very sad about this.
@@vinny2555332 crying might actually be healthy idk I have to look it up or something
Did you actually cry or just felt sad ?
@@vinny2555332 You trolling, or just not sure what to think?
Clear case of wrongful death. Sympathy for the family.🙏
I worked at Arby’s while in extended rehab decades ago. The manager was top notch. The place was kept so clean and hygienic you could eat off of the floor. I was impressed at the way he ran that place - he was on top of everything and one step ahead of everybody and everything. He would hire people from the rehab to teach them work ethic and getting use to being responsible to a job. He was very respected. I do remember walking into that freezer and thinking OMG, what if someone got stuck in here but there was no chance of that because you could get yourself out. OMG that poor woman.
Extended rehab...😊
I worked at a fast food restaurant when I was a teenager I had just started working there and I went into the walk-in freezer to get a bag of french fries and the door closed behind me. My heart immediately sank and a wave of terror came over me as I realized I couldn't open it from the inside. For about 10 seconds of sheer horror I banged on the door hoping someone would hear me and then I happened to look up and there was an emergency latch I pushed it and I was free and I've never felt a feeling of relief more in my life. Management never told me that the door locks behind you or about the emergency latch in case it happened.
Did you quit after the incident?
OMG that's absolutely terrifying!!!
I would literally panic
I didn't realize they had emergency latches. What a horrible thought to think this freezer had one but Ms. Li didn't know about it! Arby's totally deserves to be sued to make sure they train their employees in all areas of hazard, as well as keep up with maintenance to minimize hazards.
@@cherylmockotr Please watch the entire video
The family will definitely win this lawsuit. This is heartbreaking.
I hope it's like 10 million.
Uh no they won't, it's not Arby's fault
100% Arbys fault. This lawsuit is a slam dunk.
@@tygrahof9268 your delusional
Pretty open and shut case (no pun intended), but I bet Arby's offers a settlement. Whether the family accepts it is another story.
What a horrific death. I've been trapped in walk-in freezers to elevators. I panic now everytime I'm in a tight space. My thoughts and prayers go out to her friends and family.
How? They have a latch inside.
@Winds of March Journey/Perry tribute band the one I was in, didn't have the emergency latch.
@@windsofmarchjourneyperrytr2823
It’s broken
What's more horrific is entities putting human meat inside meats and nobody knowing nothing about it
@@obbalad wtf is the point of putting human meat inside of other meat 🤣
This is horrific. That poor family. Sue that company for every penny they have.
Gross negligence it was. They demonstrated no duty of care towards their employees. RIP dear lady. Condolences to her family and those personally affected by her loss.
Do u like Prince?
Wasn't gross negligence
@@lloydwalters4252 they didn’t fix the latch which is used to open it from the inside. I hope the family get at least 10 Million.
@azmanhussain if that's true then yes, I hope they get 10 million and more!
@@lloydwalters4252 management knew about the fault since last August but never got it fixed.
Wow no one called the cops from the beginning. That’s crazy,
She got i side after hours.
@@freespeech.7254 >9am is after hours
She was the only one there who would call the cops for her?
@@freespeech.7254no at beginning of her shift preparing for the crew to arrive.
@@neilkurzman4907as soon as they could not get in someone should of called corporate and 911. But they didn't think of that. Maybe at a later time. Seems corporate was notified at some point they should of immediately call the Arby's then called the son and cops . Instead of waiting till after 6 pm.
She must not have had her phone on her. This is why I don't agree with only one employee being on shift alone ever! Anything can happen and there will be no one else there to help. Poor lady. My condolences to her family.
Yeah it doesn't make sense or when people close a store alone or open especially a small older lady. Very sad
There’s no signal inside of a freezer especially if it’s Metro PCS or A Tracfone.
Industrial freezers act like a faraday cage. I worked at Taco Bell in high school and got locked in our freezer for about 10 minutes at the end of the night. Luckily our GM had a rule that you could not open or close alone. Always two people. You could slip and fall, cut yourself, have a robbery, or get locked in the freezer among many other possible dangers. And they had a crew out first thing the next morning to fix the freezer door. But back then a single family owned almost all of the stores in the area and they cared about quality, came to the store often announced or not, took complaints from customers and staff and cared about our behavior while on the clock seriously. It’s a different world now.
@G T sometimes human error is at fault, there’s no way she should have allowed herself to be locked in a freezer cell phone service or not. 🤷🏿♂️
Many companies have policies stating no cell phones while on the clock....
All of these freezers need panic buttons wired to EMS or a corporate response team, just like elevators... seriously!
Criminal charges need to be filed!!!!!!
I've been a chef for 35 plus years, I am so.paranoid about this happening I put a kitchen towel between the door and the locking mechanism. I'm so very sorry for this woman and the suffering her and her family have endured. God give them all comfort and strength
When it comes to safety, you want redundancy. I would only entire with a second person outside, plus block the door with a second item, secured in place.
The latch is supposed to work in Both directions.
@@triciazena81 I doubt the metal walls would allow a cell phone signal to penetrate them.
@wownewstome6123 that's almost never practical. As a chef you're in and out so many times. You have to just be as safe as you possibly can. What I would NOT do is be in the freezer after hours when nobody was in the building but I would also never allow the freezer door to be broken like that in the first place, it would have been repaired immediately!
Why didn't God unlock the door?
The worse part is employees showed up 30 min later and didn't bother calling the police to report that their general manager wasn't answering the phone. That would be a huge red flag. She could have been abducted or robbed.
Yes. I found it strange that nobody called. They just went along with whatever was happening?? Like they don’t care to get paid at least? To work? And the son had to open like 9 hours later????
no call no shows are common in food and retail even from management
I bet her vehicle was in the parking lot too.
True. But they likely wanted the day off. And maybe went out and keyed her car up and let all the air out of her tires.
Ayo managers gone woo
There should have been a way to open to door from the inside like any walk-in fridge in a restaurant
This is sheer negligence
Right all the freezers of kitchens i worked in locked from the outside not the inside
Absolutely. No excuses
Agree
@@jarredkrum9894 All the ones I worked in locked from the outside, but could still be opened from the inside, even if there was a padlock on the outside.
This was the part that seems like it was broken
Losing your life in an Arbys freezer...what an undignified way to go.
Too bad she didn't work at Wendy's. She would have been found fresh, never frozen.
Not repairing workplace equipment in a timely manner simply comes down to greed! I was in tears when I read this in my local paper the other day and I’m in tears again. I know there are caps and limits on the amount of money her children can sue for but I hope they end up set for life after all is said and done. A mother that beat a door so hard that her hands started to bleed. Let that sink in! 💔😢
Bruh you're crying?
@@Jeff-sp7bg it's called compassion
It absolutely comes down to greed and that’s what makes it so sad. I’ve worked in restaurants before and in my opinion they are the worst for caring about things like that. Someone thought it was perfectly reasonable to just have them keep the door propped open with something instead of being bothered to make it proper
@@bwedd3772 💔
My heart goes out to the son, I couldn’t imagine the ptsd he’d suffer finding his mother that way
Frozen to the floor;good god
She was working hard, a responsible person. My condolences.
They decided to check on her only when the money wasn’t coming in. disgusting.
I’ve been trapped in a decommissioned walk-in freezer (that was being used for storage). There wasn’t any coldness happening, but it was claustrophobic and terrifying.
This poor woman-sincerest condolences.
My Lord. I am so sorry you had to experience that but Im glad you lived through it. Im sure that was traumatizing. I cant even begin to imagine the terror and things that mustive been going thru your mind. How did you get out? If you dont mind me asking?
Claustrophobic?? Those things are literally fifteen by fifteen feet! That's 225 square feet, definitely not an icebox! Your kitchen is probably smaller than that!
@@TheAmbientUniverse when you can’t get out, it’s claustrophobic-trust me.
@@DanceArchives24
I am a musician, and it was being used backstage at a gig as a storage room. A girl and I were there for some privacy and quiet to talk. I realize we were locked in. We were the opening band and the headlining band was on while we were in there. They were so loud that nobody could hear us yelling or knocking, and it was in a remote part of this huge building. I honestly thought we were going to be locked in there overnight. Eventually someone walking by heard us, but it was about an hour if not longer.
@@glengamble526 Oh my gosh. I get so anxious reading ppls experiences like this. The mind is a POWERFUL tool, esp, when it goes into survival mode. Im glad you werent alone, though, bc that would have made it much worse. Salute to your being a musician. I love creatives. Im glad that didnt end in a bad way. My mind would hv started jumping to conclusions and going to the worst places.
I am 63 years old and I have had my share of working for companies that know that things are broken and just let it go. This is horrible. I can't even imagine what that poor woman suffered before she died. Why did the store wait so long to get it open?
Entry doors were locked since she got in early and nobody else had a key, employees couldn't get in to hear her banging on the door
It is explained in this video.
@@sundancer3700 but 9 hours? At my work we have had instances of a manager coming late. Several other managers are called within minutes of not getting in touch with the one that is supposed to be there to open the door. There is always a higher up that has to get out of bed at 4am to driver out to open the store for us. Maybe these Arby's are privately owned sometimes is why it could be so lax and sorry. Kinda explains the disrepair too.
Yes 9 hours is way too long. If employees contacted district manager they should have been within a couple hours to get there with a key
Well, she was the manager and she only made on request to fix the door, so she was part of the knowing it is broken but not fixing it culture. Probably felt one request was enough to shield her from liability, but she didn't really try to get it fixed.
It really wouldn't take a genius to understand that if that door closed and latched while someone was inside it could be deadly, and all they had to do was forget one time to do whatever stupid jerry rigging thing they did to make the door not latch, for something very bad to happen.
This is so tragic as a person who had been stuck in a freezer before when I had worked at Wendy’s and as a son who had lost my mom prayers for the family.
@#JohnnyDeppIsRacist what the hell ;---------------------------------------------;
@Repent and believe in Jesus Christ stop pushing your religion on people. becareful, my generation isn't afraid to vote in a way that gets rid of your kind.
@@danteshollowedgrounds issa troll
My wife used to be a Walmart manager and she told me something very odd that happened there many times, she said to me you know what happened the freezer door in the bakery department closer closes by itself, of course I was skeptical, but one morning I went with her and saw it happening, the freaking old heavy door closed itself, the door hinges were regular door hinges, there was absolutely no reason for that door to move an inch, and as if someone was pushing it, it'd close, we got the f out of there, we heard rumors that something happended there.. and for us weren't rumors anymore.
Don’t make this about you.
Damn they deserve to be sued. That’s soo careless and dangerous for the employees. Poor women
Why doesn't anyone make a walk-in freezer with an emergency alarm in case this happens?
Right? This should go without saying
They are required by law to be openable from the inside so that this could never happen, but if the management doesn't care about the latch what are the chances they would repair an alarm?
Right. You'd think they would. Hope they sue & get millions. Then maybe these companies will address it.
By law, every walk-in freezer must have a release latch inside the freezer. This one was broken and the franchisee didn’t get it fixed.
I worked at Arby's for years they are a cheap company they don't even maintain their buildings properly actually I'm surprised they're still in business I don't think they're doing too great not that popular
Wow took 9 hours for someone to check out the inside of it
9 hours for them to get into the restaurant.
and only because corporate notices their precious numbers aren't rising at that location
Imagine this happening to your loved one. I am so sorry for her family
I can barely handle knowing that this happened to someone else's loved one. I would lose my mind; I would be no good if that happened to someone that I loved. And to pour salt in the wounds, her son will forever be traumatized by finding his mother's body and having that image of her burned into his memory for a lifetime. I cant even imagine. My heart goes out to that family.
What corporate did was just cold.
@@lang1031😂We Got The Meats
What you do is use the plastic bags and cardboard to block the cooling vent. Then you buy yourself several hours. Lady panicked, always use your head.
@@yourfinalhiringagency3890yeah shame on her for brushing off her "trapped in a freezer" survival training
This is so sad. Why are there still walk-in freezers that locks from the outside only???
They didn't give a second employee a spare key, but they gave one to her son???
That's not at all unusual, and it wouldn't matter if she had a key, the latch was broken.
They meant key to the restraunt.
Why in this day and age , do we not have handles on both sides of a freezer door?
They do. That's what must have been broken.
Every place I've worked at has a button you push to open the freezer from the inside even if it is locked from the outside
@@spade8388 Working at Chic Fil a I always keep it open just in case
They do.
@@spade8388 The ones I work with simply lever attached to the a nut that holds the bolt with the eyelet for the latch. If you get locked inside, simply unscrew the bolt and push the door open.
I’ve worked in the food and resting industry my whole life and I’ve always been terrified of being locked in one of those freezers 😢 I can’t imagine how scared she must have been!
Do the freezer has a safety open knob from the inside?
@@thetruths7389 most of them do bc it’s mandated by law in the states for them to, but I have worked one restaurant that didn’t and it had to be propped open with a heavy crate. Super sketchy.
Usually theres a latch on the inaide where you can open...
It HAS to have a two way opening.....otherwsie that would be a EXTREME safety hazard imo...
I used to work at Arby’s a few years ago & I had coworkers who refused to go inside the freezer. I didn’t blame them. I implemented a rule as a team trainer to always check the freezer when you walked pass. Especially before closing.
I started working there when that Kenneka Jenkin’s passed & I never felt comfortable with those freezers.
R.I.P to them both
@@dorenjackson1166 um...u should have made it a rule that no one goes to the freezer alone - if u go to the freezer u have to have pairs/ partners. That seems more common sense as opposed to constantly opening the freezer.
Nonetheless it was mindful of u to be aware of the freezers being a Hazzard.
Oh no. 100% preventable.
This was one of my fears when working in the food industry. There were some men that harassed me by keeping me in the refrigerator when I had to grab something for a customer. I'm thankful that nothing ever happened to me physically.
That harassment needs to stop
You need to file a lawsuit against these men 😮
Thata absolutely disgusting. I am so sorry you had to experience that
I used to bang my girlfriend in one of those freezers.
Sad to hear about that @ Jill Louise and that you suffered that type of harassment which is completely intolerable behavior of any employee to do that to another employee that type of intolerable behavior is actually criminal and those employees are now a liability to the company by holding an employee hostage in a freezer it could be considered as unlawful kidnapping . That type of behavior is intolerable and an actual firable offense as well as a criminal as it's actually creating a toxic work environment to unlawfully confine and detain someone and hold them against their will in a freezer to cause emotional , psychological and physical distress etc . I hope you filed a police report and contacted HR about the incident because that is abuse and harassment which caused emotional distress and which intent to cause harm to an employee they intentionally violated your rights by doing so to display an act/ tactics to intimidate you and cause fear , confusion , panic and intentional distress what you described is violence in the workplace which is actually if you look in your employee handbook. I'm sure you will find the clause in which any acts of violence , intimidation , agression on an employee of the company is a firable offense as well as criminal and for HR to be properly notified of such offenses or grievances and to have law enforcement contacted in case of such offenses against an employee to properly be investigated upon. If I were you I would also contact a lawyer that could handle this as you seem like you have a clear cut case here . I'm sorry that happened to you at work for I believe there are zero tolerance policies put in place for exactly what you experienced for that reason why zero tolerance policies exist to protect innocent employees from hostile bad hires that are liabilities to companies and fellow associates. Nothing is worse than a bad hire and unfortunately in your case those employees were bad hires causing much harm to the employees and furthermore the company causing mayhem .
Lord please send peace to this family. This tragedy is so unacceptable. Rest easy dear lady.
Amen.
omg. She was one of the managers I worked alongside for years when I worked at a fast food restaurant. She was one of my favorites. It’s so sad to hear this happened and could’ve been prevented. she was full of light. May she rest in peace.
It said “Lee wrote in to management herself”. That was her right? If so, why would she go in by herself?
@Reflections in the Bible work needs to be done. Complacency with the broken lock. She never imagined this could be her final day alive.
What was she like?
Because she had bills to pay.
Thank you for sharing your memories of her.
100% preventable. I worked in a high-end restaurant that had a very old walk-in freezer that had almost no safety features. How it passed inspection I will never know. We always kept a few simple escape tools in it including an axe, knife, crow bar, and pliers.
This type of negligence is quite common.
How awful for Ms. Lee & her family. I hope her family is able to recover emotionally, someday.
Wow, how can Arby's management do such a horrible thing? Did they really think that no one would get hurt? Gee, how much does a freezer latch cost? This is ridiculous
What I find strange is that the employees that couldn't get in didn't call police.
Minimum wage employees don't give af. Took it as a day off. Could've called a general manager, but I bet 100% they don't give out his number so he doesn't have to hear bullshit from them.
I'm sure they didn't know what to do.
Yea forreal . Did they not see her car outside
I smell foul play
@Matilda Greene what do you think actually happened?
He said, “Miss Lee made a request for it to be repaired too. She must have forgotten to put a block in the door. Going in early, going the extra mile, and probably with a song in her heart. May she be remembered that way.
What a terrible situation. When I was in my teens and working in fast food to supplement my studies, I was always afraid of this sort of situation. There was two of us working the grill and I was the only one on that shift who would go to the freezer.
I did NOT know this could happen so I would go sit in the walk in freezers after dealing with Karens or after I got too hot in the Florida heat.
@@thaloblue It shouldnt happen. We did that too in our kitchen I worked at. But then again, we had a functional latch on the door so it wasn't a problem.
This is my biggest fear. I work at a grocery store and I always fear being locked in the freezer.
Maybe one thing to do in that case is to prop the door open if you're in there long enough
You really should research the safety measures that are in place for the particular freezer that your company owns. Be prepared. Know how to escape should the door close on you. Learn how to disable the freezer.. maybe block the vents that are bringing in cold air into the freezer. I think any company would rather an employee destroy an expensive freezer system than have them lose their life in it.
@@SilencedByTH-cam No offense to you at all but unfortunately you have too much faith in companies to care about their employees... considering this company did nothing to stop this from happening with months of warning.
@@papertowel3129 I think you misunderstood. I agree that the company was extremely negligent for not fixing the door latch. My response was directed at "anon" (the person who said they work in a grocery store and always fear this would happen to them. Most companies do in fact have safety measures in place for things like this. This is why we have OSHA here in the US with specific rules. My recommendation for employees having to work in a walk-in freezer is to be proactive. If you work in that kind of environment you should learn what safety mechanisms are in place as well as how to disable the freezer, even if you have to damage it. If you plug the vents that are blowing in cold air into the freezer that could potentially save your life.
There's no point in mentioning oasha or the U.s this incident happened in the u.s with oasha let's stop pretending like they would care about actual lives over 💰
The poor lady, I can't imagine the horror she faced being trapped in the freezer knowing she was going to die. 😥
I hope this family gets a fortune! This will never replace this woman’s life, but the gross negligence in this situation is unbelievable! So sorry for the family❤️🙏
30 years ago I had a high school friend who work for an electric company in West Texas. He had been complaining about the bucket truck not working properly multiple times. One day he goes up in that bucket truck in the Hydraulics fail and drop him 40 feet to his death. He'd been married for two years and had a one-year-old baby. Rest in peace, his name was Darren Sloan.
Texas hasn’t changed. It’s still profits over people
@@thaloblue don't be a jackass as if you never heard of Flint Michigan see how stupid you look
RIP
PLEASE family, sue for more. It was pure gross negligence for sure. Sorry for your loss. Sounds like somebody or somebodies should be in jail too.
Money won't bring her back.
This is so sad ,it's unbelievable to imagine what she went through before she died
That and seeing frozen roast beef all around you
it hurts to be frozen alive.
@Alexandra W Yes it does. Extremely painful. Any condolences she didn't suffer long you lose consciousness in under a half hour in those Temps assuming wearing just regular clothes
NEGLIGENCE PERIOD. There should be an emergency button and buzzer within every freezer.
What a horrific death. That is one of the worst fears of dying ever. Poor woman, the fear, pain, and agony she must have felt all those hours. Praying for strength for the loved ones left😢
My prayers go out to her family and the Arby employees, and to those who found her body. So sad and traumatic for everyone.
She died within 30-45 minutes, not hours.
You are incorrect. When you freeze to death, your body literally gets "tired" and you fall asleep. You just never wake up
@@Gitn2it yes, we pray. 🙏
@@mer2705 I hope she didn't suffer that!
not only that but they need a panic button that will turn off the freezer and maybe even turn on some kind of heater. that should be any walk in freezer anywhere. not just arby's. i just wish i had words that would help the family
It's inconceivable that all manner of (horrible) Big Tech innovations are being pushed throughout the public school system, innovations in AI continue at breakneck speed and at great cost, cars continue to get more and more high tech as do phones, etc.... yet, no one can come up with a panic button for a walk-in freezer and the government make them mandatory in all businesses that use walk in freezers?
If they had something like that at this restaurant, it probably would've been broken.
@@party4keeps28 its sad that you said this but whats sadder is that what you said is most likely true
@@MadsWorld34 Thing is, all these walk-in freezers already have emergency release latches. You can even open them from the inside while they're padlocked on the outside. This restaurant was extremely neglectful to allow such a problem to go unfixed.
@@party4keeps28 i know and i hope they sue them for everything they can get. but i have seen a few of these walk ins with broke latches. they need another way to at least stop the freezing. i know most likely there is something in there she could have busted a line and it would stop it from cooling. but most people don't know that. but -10 os just to cold for a fast food place. they go through to much food to have food froze that solid.
My heart breaks for this woman and her family! 😢
Latch was broken since August of last year. That is an unbelievable amount of time to not address a problem. Work ethic and dedication to one's job has fallen to rock bottom in this country.
It still baffles me that there is no safety precaution in walk in fridges to getting out.
There is , I have never seen one without it
My heart goes out to her and the son who found this poor dear lady, this is beyond tragic and was 100% completely avoidable, all behind a stupid broken latch that could have been easily fixed
Although there had to be a few minutes of panic knowing she was trapped, people who have had near death experiences and died a similar frozen death and been revived, actually have said that a comforting peace came over them and they felt warm and sleepy and drifted off peacefully. I hope the family eventually has some peace - especially the poor son who found her.
She pounded on the door until her fists were bloody. Doesn't sound very peaceful
@@tuxxyy1 yeah AFTER that point, obviously in the moments before the final one it's pure panic
@@tuxxyy1 she did?😮
@@BreMue right. Before or after, the point is I’m sure it wasn’t peaceful.
@@Theylovedaisy ever had a near death experience? Once you stop fighting and let go, passing away could be peaceful. Especially if you get to the warm and sleepy part as described in the original comment, which was most likely written to try to offer some comfort. Not to say her death wasn't a tragic thing. It's a sad way to go but we can only hope she had those moments of peace and surrender before her passing. It's possible but no one will ever really know.
Wow, these corporations are so cold blooded, they can’t even express condolences for the grieving family.
Imagine what the animals tortured and slaughtered for so-called food to supply these places go through.
Yeah but animals are innocent, so we don't care.
@@ajvintage9579 L vegan. Next.
@@ajvintage9579 Dude shut up. Humans are more important than animals , always have been and always will be. Get over it.
@@ajvintage9579 we are talking about a human being who suffered. If you talk about animals, talk about all the microbes you are killing just by stepping on the earth.
Hard to imagine someone getting stuck in a public place like that and dying let alone not having a cell phone on them to call for help, brutal.
not to mention there's usually no cell phone service in those freezers. i got stuck in a walk in cooler for half an hour and had my phone on me, but no calls or texts would go through. i can't imagine being stuck in a freezer for hours. so painful and petrifying
If you are ever trapped in a freezer, find a way to jam the fans so they cannot circulate cold air. This wil help keep you warmer than cold air blowing about.
Or if its a screwed on vent then block it shut. And keep moving. Don’t cause a sweat, but do not stop moving.
In a few weeks it will be 3 years since I lost my precious mama in a sudden, tragic way. I still have a hard time especially when trying to sleep every night imagining her last moments 💔 the most torturous and agonizing pain I can hardly endure. Now I’m in tears over this precious mother’s struggle to survive and her final, terrifying moments.💔 There are no words that can bring any true comfort, I know. I do believe there should be some criminal charges. Concerned about seeing no sales being rung up instead of the welfare of their employees? Police should have been the first call! They called another employee who was her son! Not only will he suffer forever from losing her and how he lost her, the company they were working for sends him to find her!
Condolences. I am NOT a therapist nor pretend to fully grasp the pain of others but for what it's worth on your NATURAL, very-human curse of thinking about painful things -- while trying to sleep, middle of day or whenever -- I learned/was taught/advised of one technique that may help. BTW I have PLENTY of similar scenes that haunted me from personal loss to way, way too much as a critical-care EMT. The worst was pediatric oncology.
Dwelling on the WHYs or brutal details of anything is natural but useless. I say "trying to reconcile the irreconcilable is impossible for us mortal humans and trying to do so will only drive you mad." Ironically even the MIRACLES can do this ... "WHY this kid and not THIS one?" There is no measure of deserving anything. The more you think, the more it gets worse. So what can you do?
Again this is just ONE hack word on a small fraction of that of which you deal. 1. You WILL think of those things. Duh. 2. That's the reality now but you still have control. When I'm focused on such thoughts, I was taught to say STOP. Imagine a giant blanket wrapping it all up and then move that burden to the side. It's a discreet object. It's not going away, it WILL be part of your thoughts (DUH) but y'know? GD, sleep is the key now so time to move that to the side for an almost scheduled tackle of it when you're stronger and more awake. Just the act of trying it tends to distract and deflate the grip. You aren't denying anything, you're not somehow disrespecting it, you're just putting it in its place for the right time to deal with. Was also taught to imagine talking to the Lost while putting ALL the emotion aside as if talking to them about a daily problem. What would they say? Your mother would, of course, understand but encourage you not to let it destroy you. Accept that power. "Sorry, bad thoughts. I've got you scheduled for tomorrow afternoon so wait your turn. Meantime, VAMOOSE! Again, for what it's worth. Peace.
You are ABSOLUTELY RIGHT! SHAME on them for calling her son! OUTRAGEOUS.
If you are ever trapped inside of a walk in freezer, look for the evaporator unit, which is usually near the ceiling. Break that thing with anything available to you. Once it's broken, the cold air will stop blowing.
There are wires sticking out of the evap unit yank those wires evap breaks down and the freezer is no longer functional unfortunately that won't help you, it would take 6+ hours for the freezer temps to rise due to all the pre-frozen foods around you you'll still die, freezers are designed and insulated in such a way to keep the temps below freezing even if the freezer is turned off for short amount of time, the only way I see her getting out of this one is if she gets out ,the freezers front door does not have a dead bolt lock, the locking mechanism is held by a small 4 screw type hinge, kick the living crap out of the front door, the locking mechanism hinge will bend and break easily, she was 60+ yrs old lady she was unable to kick that door with such a force. RIP. New freezer doors are designed in such a way that the door cannot be locked from outside.
@@SpArta_Chiraq_Niggahow do you know so much about freezers?
SEVERAL MONTHS WITH A BROKEN LATCH?! Are you kidding me? Horrible management to know of a faulty door and not immediately fix it. Come on Arbys! Even if you tell the employees that the door is broken, you can't expect them to always leave the door open as other employees may just close it thinking someone accidentally left it open. I have been in those freezers too. Scary to think of being stuck inside. Money can never replace Nguyet Le but the family deserves lawsuit compensation to make Arbys learn to never ever be so negligent. This is a common sense danger to me.
Franchised or not, you better believe I will not be going to Arby’s anymore if this family doesn’t get justice and every cent due to them for pain and suffering.
My deepest condolences to this poor woman’s family and her children. I am so sorry you are having to go through this. 💔
IF?!
You shouldn’t go back there period on GP. Their food isn’t even good. Rather eat McDonald’s at 3am then go to gristle laden Arby’s. Disgusting ass place
If only everyone thought like you the world could be a better place. But nope, no matter the outcome or the negligence of such a company, people will still eat there & give them business because, welp, it wasn’t them or their relatives that that happened to.
@@jaysant6958 the only truly good thing there is their curly fries anyway. I can get those somewhere else. 😉
Arby's doesn't care what you do lmao
Yes, this exactly 💯
This is so sad. My father went thru something similiar to this when he was working as a chef. Old walkin freezer door closed while he was inside, was no way to get out. Thank God a staff member was there to open it. My thoughts and prayers goes out to this woman's family and friends. Damn companies hate to spend a penny to repair their property. Very very sad.
I can’t imagine losing my mother, let alone finding her dead in a locked freezer. This is just awful. I hope they win there lawsuit.
I can't beleive it took all day for someone to come and open that store seems like it could be a reckless manslaughter case somebody is about to be in trouble
They will that’s tucked up
@@jamesblack4411 that's corporate culture to a T, they don't want to waste a penny, they are all underpaid, and the person that CAN do something, DOES NOT. They are all corporate brained. They were probably thinking about how they would fire her for not showing up, longer than they thought about coming to unlock the store and open the location as the Manager since the shift leader didn't show up. But they aren't gonna go open up not their store, they are gonna drive around picking their ass doing as little as possible bc "they've earned it." Corporate culture to a T.
That's absolutely horrible
I worked in three different fast food places and every single one had a button you pushed in case you got locked in.
THEY ALL KNEW IT WAS BROKEN! That poor woman and her last few moments had to be terrifying. Poor thing, may she RIP.. and her family find closure through this. Pure negligence.. criminal negligence, Arbys about to get sued for everything they are worth. Accidents happen, i get it, but this was brought to many peoples attention and management and higher ups.. They fucked up big time.
RIP Baby ❤
Yes a button
U push I worked at a restaurant bar in phx I would get food out mop freezer floor never got lock in 1 time I couldn't get door open only because a n employee was being funny by pushing on door poor women she even made an request 2 have button fix no excuse
I work at a grocery chain and ALL their freezer doors have handles that can be opened from inside. IT IS A REQUIREMENT BY LAW here in Canada. The government needs to be sued as well in this case!
@@sharplyopinion8ted249 they had a handle on the inside it was broken and management and all staff knew.
😢
@@Sweetlyfe AND that is why food and safety inspectors should be sued. It is part of their job to inspect things like that and the employees should be telling them about unsafe conditions.
"Hey, where's the boss?"
"This freezer is stuck, and its use is equally vital to our operation"
"No sales yet? I'll call for help *8 hours later"*
🤷🤷🤷♂🤷♂🤷♀🤷♀🤷🤷🤷♂🤷♂🤷♀🤷♀🤷🤷🤷♂🤷♂🤷♀🤷♀
Yeah, somthin fishy 👀...
@@teresadvorak6145 yeah, thinking murder here. Arby's uses so much frozen it's impossible the didn't notice her death IMMEDIATELY.
That's horrific! They should be held accountable. Prayers for her family.
The victim works in that place, where the freezer door did not open from the inside and the alarm to call for help did not work. She was alone. Who can imagine that that person entered the freezer, knowing about the problems the freezer had, and also knowing that she was alone. Please, gentlemen, investigate everyone you can and even the last detail of this case.
So sickening. I hope her family win a lot. May her soul rest in peace. 😔🙏🏽🌟🕊
This almost happened to me. I worked at a nursing home all the kitchen staff was gone and I had to get milk for one of the residents. By the grace of God I was able to catch the door before it closed. This is so scary!!!
who the hell leaves the freezer to lock automatically when it closes....that's the dumbest thing ever.
@@chieflingco I guess they are so scared of people stealing.
More like they want the poor seniors to wander in there and freeze to death so they don't have to deal with them.
Thank God you were okay❤
I don't know what is more scary, your story or the replies you're getting in your comment, where the hell these people come from? except the girl that is glad that you're okay, the rest looks like they had a lobotomy or something like that...
Absolutely unacceptable. Criminal charges should be issued to upper management and the family receive whatever they're asking even though it won't bring their loved one back. RIP
She was upper management. Will she sue herself??
she was the general manager, she has as much responsibility as well for the safety of her employees
@@volvo24091supervisors duh... she can't do anything without the supervisor say🤦🏾♀️
@@volvo24091idiot
That's dumb. People, don't do dangerous things at work. You totally have the right to just say no.
They deserve to be sued. I'm so sorry for that poor lady and her family! How absolutely awful and extremely sad! Prayers for her family and friends! 🙏😭
Sue ARBYS for 100 MILLION DOLLARS. !!!
No amount of money will ever bring her back but hopefully may make management take responsibility in the future to protect others...so tragic, may she rest in peace 💔
I'm horrified and sad...not only for their loss but also because they have appearantly not been told that their case is worth MUCH MORE than 1 million!
Omg that's so messed up imagine how terrified she was...😞 In our kitchen we don't have latches or locks on our cold storages so this doesn't happen I work in the kitchen at a nursing home the doors stay shut just fine..and you never have to fear being stuck in there....so sad 🙏
Definite negligence. Condolences
This is such a horrible way to die. It's so sad that her own son had to be the one to find her. I know they'll win their lawsuit but nothing will ever make it okay that she's gone and that she suffered so much at the end.
OMG, this is horrible! Arby's is definitely going to be bankrupt after this.
id rather they close that one location. Arby's is still good in small doses
First, not Arby’s. It’s a franchisee. Hopefully they have good insurance or they might be bankrupt.
I second that
Insurance will cover. And back lash depends .
Sadly The Franchise owner doesnt care. All he cares about is hitting margins. Im surprised this franchise owner hasnt been invested more. Has a very nasty track record
So when employees show up to work and no one answers the door no one thought to call corporate or another arby store? They just went home?
I know that's what's so messed up. You just show up and are like oh well, free day I get to go home
How could they just not do anything? Really? People are that stupid? You wouldn’t figure that maybe something “happened” and call another store manager and tell them? Get them to get someone to come open the store?
Seems like her car would have been there too.
oh ass hole fast food employees would love the day off
Life is so fragile, unpredictable, crazy. RIP. So sorry this happened to you.