To everyone commenting and watching this video: We didn't make it to degrade Eastonmade or Andrew. We feel like we did everything in our power to have this process go smoothly. We were so excited and anxious to have a quality splitter and to work with what we thought was a reputable company. Our experience was less than that of everyone we had talked with and in our own research. We are disappointed in how a lot of things have been handled. We emailed and called Eastonmade several times before posting this video. We took videos to document the entire process. After multiple calls and emails with Henri, we wanted to share our experience. It is not our hope to gain publicity or subscribers by this video alone. Our channel's focus is about the adventures we go on as a family. The wood business is simply a part of our lives. We appreciate the time each of you has taken to view and comment on this video. Thanks again for your time and understanding.
@@bruceg5729 Thanks for watching and commenting Bruce. I'm not sure what is going on at Eastonmade since the second day I had the machine. The machine is going to the local Briggs & Stratton dealership near me to be checked out. I don't want to risk running the machine and ruining the engine so I guess I foot the bill on this one.
@@bfoutdooradventures I would run the snot out of it hoping it does break and then Henri would honor the warranty! I do believe that engine will be fine in the long run. The water coming out of the cylinder was reasonably clear so it couldn’t have been in there too long. I suspect Chris from Wolfe ridge is sabotaging eastonmade splitters because he is getting his lunch eaten by them.
I picked up my 12-22 yesterday at the Eastonmade factory on my open trailer. Coming home I ran into several snowstorms, complete whiteouts.I will definitely check my crankcase tomorrow before I start it. Never use automotive oil in a small engine as they have removed the Zinc from automotive oils as it poisons the catalytic converter through the PCV valve. I always start with Amsoil break in oil and then switch to Amsoil small engine oil after 30 hours. Always a good idea to check these things before starting because sick and jealous people will sometimes vandalize things they are incapable of ever having.
That definitely sucks! Hopefully Eastonmade does the right thing and makes sure you get a new engine. Waiting that long for something that expensive and then having problems is no fun. Hope you get it worked out!
Thanks for watching and your support! We really don't like to call out someone on social media and never have before. Sometimes others have to know what might or possibly could happen when they deal with a company. Have a great day. 🙂
Sorry to hear about the problem and lack of concern from the manufacturer. I hope they do something to help you and your wife.The excessive wait time is why I went with WolfRidge.I wanted a 22-28 but when i called to order one last spring i was told 18/20 months if all goes well. I could not wait that long .I received the WolfRidge SHO in 3 months.When you are running a for profit business you need equipment in a reasonable time.
Thanks for watching and commenting. It was a longer wait than expected. We have the machine at the shop now. They are investigating the damage and cause.
Thanks jerimiah. As of now they said the engine is fine and rusty water wont do damage. Maybe they will change their mind if enough people see the video. 👍
@@outdoorsinthe608 Why? Not only does this seem to be a one off situation, but Easton does not Manufacture or modify the engine, it is simply integrated into overall assembly. If it is determined to be a manufacturing error(unlikely) B&S would be solely responsible for correction.
@@outdoorsinthe608 Odd, that isn't what their later Video suggest. The Engine was Pulled, and sent to B&S. It was tested, Exhaust replaced and Warranty Voided due to unknown water intrusion. Bill - just over $250.(iirc) Eastonmade then made the decision to Cover the Engine themselves for the life of original ownership instead of the normal 4yrs. Kudos to Eastonmade Thumbs down to B&S *B&S Claims the Motor must be stored If that is the case, they should include a fitted Cover.
Thanks for watching WoodSTR. Brittany was holding back, she knows nothing gets resolved by being explosive. We are currently working to resolve the issue and find out what caused the engine water in the first place.
@@bfoutdooradventures I suppose the legal standard is what a reasonable person would reasonably expect. One possible remedy is for Eastonmade to give you a partial refund and call it even. I would say, get a professional assessment of the damage as a basis for a lawsuit. If it was simply the rain that got in there I suppose that would be a design defect from Briggs, and it will happen again. Vandalism is a possibility. Perhaps the engine was laying down when it got rained on if it did.
@@bfoutdooradventures I would not call it "catastrophic". It was only a small amount of water for a small amount of time. If the metal surfaces were cleaned and oiled, you would probably not be able to detect any damage at all with a naked-eye inspection. I deleted part of my earlier comment because I changed my mind about how serious it is. Because I have never heard of this problem before, I do not believe it was caused by condensation. If it were condensation, it would be happening all of the time.
Hello B&F. I'm sorry to hear about your experience with your Easton Made Axis. I found your video due to my search for a commerical splitter. I had a very similar experience a few years ago when I ordered two Buyer's products 8' long topside aluminum tool boxes for my work truck. I meet up with the delivery driver in a storefront parking lot on Maryland's Eastern Shore. When the drive opened up the door to offload my order, a rush of hot air came out from the truck body. Outside Temperature was around 95° but inside was much hotter. I asking the driver about how long my order had been sitting in this truck. His reply, I don't know it was already loaded when he did the pickup. I opened the very dry cardboard boxes when I got home. Opening each aluminum box. I was very surprised to find about 2 quart's of water in one box and about 1 quart in the other 🤯. I called the vendor (Cherokee truck equipment) from which I purchased the boxes. They told me it sounded like a condensation issue as they were being transported. They told me to reply back after I mount the boxes to see if there is any upcoming water intrusion. Gladly to say the boxes are bone dry Now that they're mounted on my truck. (Wow condensation) I never had thought it would build up so fast. I hope Easton made recognizes your issue and brings a resolution.
Thanks for watching Ron. Sometimes it's amazing how things can happen and you don't realize it's possible. I'm pretty confident the engine water issue was not condensation due to the splitter was finished the week of the 5th and shipped. I received it 4 days later on a covered truck. I'm inclined to believe the engine was sitting outside before installing it and wasn't tested after the installation. Between the cylinder and crank holding water I estimate it had almost a cup of water in it.
That is such a bad experience with such a costly piece of equipment. I hope Eastonmade makes it right. Sounds like the engine should be replaced no matter what. Best wishes to you. I hope you have a nice weekend. Steve
Thanks S&S, I believe it will be covered by either B&S or Eastonmade when the results come back. I don't hold Eastonmade accountable if it's a Briggs & Stratton manufacturing issue. Either way Eastonmade committed to warranting the engine in an email so its looking a lot better for a good resolution.👍
Good morning, sorry to hear about the issue with your new Axis. This is long, so grab a cup of coffee😉 There’s only three ways water could get into the cylinder and it appears evident that it wasn’t through the intake port or you would have had carburetor issues as well as a wet air filter. That leaves the exhaust valve or the spark plug hole which would mean tampering. The exhaust appears to have an elbow directing downward, so unless it was inverted in storage that should eliminate that option. So, unless the factory never fired it up to test it, then vandalism is likely the case and you are simply the victim of someone else’s bad behavior. SEA FOAM or HEET Isopropyl (red bottle) I would suggest adding about an ounce of either to the crankcase oil to eliminate any leftover moisture. I would do this for numerous oil changes and do it after a couple hours of run time. I’ve done it countless times over the course of many years to engines and hydraulic systems alike with great success. Being in the commercial mowing business, it’s rumored that equipment has been submerged in ponds and sometimes the intel doesn’t get reported for a while 🤬 Obviously, the rust in your cylinder is concerning to you, as it would be to anyone. I for one wouldn’t be too alarmed, especially considering it hasn’t been broken in yet. The rings will polish the cylinder surface as they seat themselves. Naturally, I hope that Andrew addresses the issue and replaces the engine. Even if only to ease your mind and clear his conscience. For your own peace, perform a compression test on it now and then again at the end of the summer after its well run in. I’m guessing that your numbers will come up just like any other new engine after the break in period. Again, I’m sorry you’re experiencing this problem. Bless’ns to ya, Tedd
Thanks for the advice Tedd. I will add some Sea Foam to the crankcase oil. We have ran the machine for a total of 7 minutes on two oil changes to flush it out. Thanks for the reassurance on the engine, i know you are very knowledgeable about engines. .
@@DirtRoadLanding Possible, but at what point in the machines journey to me and for what reason? It was on a semi and I would think there would be easier ways to vandalise something other than the process of filling the engine with water.
Sorry to here about your experience. I hope Andrew can address it directly with a new engine. Customer satisfaction is so important. I haven’t hear of any major issues with their products like this one. Good luck.
Thanks for watching and commenting Karl. I, too, have not heard of any issues before, that is why we purchased an Eastonmade splitter. Not only did they not take action on the issue, someone from their company posted defamatory lies and tried to make us look bad. We are appalled at the treatment we have received. I have quit dealing with them, and it seems Brittany has had some contact with them, and they will call her tomorrow on the matter.
Whoa!! I feel bad that y’all had this horrible experience with something that cost so much and you waited for so long to get. I’m gonna say Andrew will be making this right as soon as he sees this video. A new engine should be the fix no exceptions! Best of luck💃🕺
Thanks for watching and commenting Todd. As far as we were told by the service department at Eastonmade on thursday, they expect the engine to be fine and don't feel it needs to be replaced. I am totally baffled as to how that much water could get into the engine if the machine was tested before it left Eastonmade since it arrived on a covered semi. I did get the engine running and tested the hydraulics, and they seem to work okay, but engine life I'm sure is severly diminished. Thanks again for your support on the issue. 💃🕺🙂
@@workingmanrondoyle3287 I understand what you mean now. So my theory may be right...high probability it was never tested after installing the engine on the machine.
@@bfoutdooradventures but you checked gas so was thinking you didn't put it in there so who put gas in, my guess it was tested just didn't look at dip stick after startup/ reasonable mistake but Andrew probably needs to talk with Henry about this. Without looking at cyl wall how can Henry say no damage? If its pitted then yes life of engine shortened. I don't think you should worry because I can't believe they will let the small price of this engine do thousands of dollars damage to they're product name whether Henry cares or not. That said if and when this is resolved it would only be fair to put up a vid that shows things happen and they did make it right if that is the case. Just my thoughts
@chuck merrill Thanks for watching and commenting Chuck. The machine came with gas, oil and hydro fluids in it. Where the water came from is unknown, but it was enough in the cylinder and crankcase to keep the engine from even trying to move. Fortunately it didn't have electric start otherwise something would have broke or bent internally in the engine I'm told.
Thanks for watching Daniel, we will keep everyone posted. I have seen many, many videos about the great support Eastonmade has given everyone in the past and was shocked and appalled at how our major issue was not addressed immediately after contacting them.
That’s sad. Sorry to hear this. Hopefully they take care of it. I tried to place an order in February left a message and never heard back from them. Maybe a blessing. I also seen other units going out of there in front of paying customers. I thought I was the only one who noticed. They just met Andrew at bunyon in October and had there’s in February humm. Sad but it happened. Peace
Thanks for watching William😀. Sometimes companies don't stop to think that people notice the things they do. When I inquired about the same thing you saw I was told it was Andrew's marketing decision to boost sales. I guess I will choose companies I deal with a little more cautiously in the future. Thanks for your support.👍🙂
I am very sorry that this happened to you after spending 13k and waited 16 months for your splitter to be delivered and it showed up with the engine in that condition. Easton made needs to do the right thing and replace your compromised engine with a brand new one at no cost to you. Obviously Easton made did not run the Axis before they shipped it because it never would have left the factory like that. I hope that Andrew Easton is aware of this and takes the proper actions to correct it.
Thanks for watching and commenting Sneak. I'm in agreement with you on the test before it left the factory. The machine is a well built machine but somewhere along the line a process failed and caused the issue. I'm not sure but someone speculated that Eastonmade may have stored the extra engines outside and that's how water could have entered it if tipped on its side with the exhaust exposed to the elements.
Sorry to hear you're having trouble with Eastonmade from a customer service perspective. There are several stories of great customer service from Eastonmade when problems have been identified. Joe at Ohio Wood Burner is one such case. He had an issue with his Axis and it turned out the problem was the exhaust outlet was pointed towards the air intake. There is a video on his channel documenting the issue and the solution.
Thanks for watching and commenting. I have seen the things Eastonmade has done for others and the great remarks everyone before have said about Eastonmade. That is one of the biggest reasons we went with the company for a splitter. Unfortunately our experience has not been good. Have a super awesome day.🙂
I’ve heard only good things about Eastonmade, up till now. I was going to order a new Axis later this summer. But after hearing about the way they treated you, I don’t think I will. There’s other companies I can buy from. Thank you.
I didn’t see this vid 4 months ago when it was posted. I totally feel your pain. You’ve no doubt heard from a certain other youtuber/Axis owner about my Axis. Waited a year for it to be shipped which was no big deal as I figured it would be worth the wait. It shipped during the winter and by the time it arrived in Oregon it was so badly corroded it quite literally looked like it was fifteen years old. And that is truly no exaggeration. Andrew sent me a new starter assembly which I appreciated but I had to pay a service center to do the work. The machine still looks terrible. I know that arguably it just a splitter but I expected a gold standard and was very disappointed. Every time I look at the machine it still pisses me off. From my experience I think Andrew is making a terrible mistake by not wrapping or covering his machines during transit, especially during the winter months when they are exposed to the road chemicals.
Thanks for watching Jay. I'm sorry to hear you had problems also. I have heard from a few others that had their machines shipped during the winter months that the machines were corroded be the salt. I would think powder coat paint would hold up better than that, but I guess not.
I'm sorry to hear about the problems with the motor. It should have been run at the Eastonmade factory to check the hydraulic lines for leaks and make sure everything was working properly. If it was, it will be hard to pinpoint when the water got into the motor.
Hi Tim, we really appreciate your comment. We agree that the water in the engine is a very hard thing to explain. My best guess is that it missed a step during the final stage of production. Or it ran for a minute or two, just to test the lines, and then was shut off. Our hope is for the engine to be replaced, to save on future costs that weren't our fault. It's been a long wait, and our cut rounds pile has only grown in the last year. 🍻 Here's to hoping for a fast repair. ❤️
I know these days everybody is blaming Covid for delays and everything else. I think customer service should’ve sent you an engine as soon as possible just the idea that they won’t even have to think about it does not make sense to me. Thank you very much for your video. I’m sure crossing them off. My list of logs Splitter Customer service means everything to me
Thank you Keith for watching and commenting. I'm not sure who from Eastonmade is making slanderous and outright lies about us on their recent video post, but it is very upsetting. From what I see in their last comment, they will be contacting me tomorrow to try and resolve the matter.
I have no experience with the company but there is only two ways water can get in, one air cleaner, two exhaust. I saw another video on You tube where there was a little metal deflector on the end of the exhaust to push the hot gases away from the engine . If they put this on upside down and rain water ,snow, what have you would go directly into the motor. There has to be a way that water got in there. Good luck with it'
WOW !!!! Get real Henry ! Very unacceptable experience with customer service on all aspects fm ordering to lack of follow-up along the process on THEIR part. Andrew needs to step up and make this right. Ramsplitterdropped the ball for Brad with bad publicity , does Andrew want to join that group? Best wishes for a satisfactory outcome.
Hi Jimbo505, Thanks for your comment! Those are our thoughts entirely. We do realize and understand how quickly his business has grown. With that comes a lot of adjusting and growing pains. I realize, maybe more than Francis, that the wait time is par for what many experience. However, the issue lies in that the wait time is always changing. The follow-up with customer service was lacking. Even an email stating the estimated delivery day would be May 2023, instead of radio silence, would have been great! Giving Andrew bad publicity is not our intent. He has always seemed to be a genuine person with great business morals. Our only hope is to have the engine replaced. We paid for a new machine and do expect to have a new engine, not one with water and rust in it. 🍻 Have a great rest of your weekend. - Brittany
I believe your intent is not bad publicity. He most likely doesn't realize the decisions being made from his people and passing the buck onto a warranty provider of the engine. That reasoning is unacceptable. Flat out wrong. Wolf Ridge has stepped up on their products and faults. I truly believe and hope Andrew would do the same.
Wow I’m glad I stumbled across this video as I was thinking about buying a splitter from these people. Thanks for sharing. It sure sounds like the customers are funding this business with all the BS & run around they gave you folks. Keep it 🇺🇸 people.
Thanks for watching and commenting. Eastonmade did end up sending a new engine after the original failed in a very short time. I see Wolf Ridge and Garland Fabrications are making a good upright splitter if you're in the market for these types. They are made in the USA and are less expensive but still great quality.
sorry about all your trouble they need to send some one to put a new engine on. the rust will cause it to wear out faster and there is bearing damage too. i think it came in thru muffler and the exhast valve was open. best of luck take care, be safe and well.
I have had water in engines, my own fault and they continued to run... A new purchase is just that, new. For 13,000 he should be able to check the oil, pull the starter and split. No excuses
Hi Patrick, thanks for watching and commenting. I'm not sure whether it was or wasn't checked at the factory, but I would only assume they did in order to check the hydraulics and engine function. The engine had gas and oil in it, so someone did fill it after installing it on the machine during production.
Ive seen rain water enter engines through exhaust or intake valves if the engine is left uncovered, will get into the oil and cylinder just like you experienced.
Very surprising that Eastonmade (Henri) stated the engine was good for 3 years. I, like you, believe B&S will waffle on repair. I truly believe Eastonmade will honor their past great customer service. Especially in light of you calling them out on providing several You Tubers loaner machines so quickly. I know, these channels because I watch them and you are right that you should not have been made to wait so long for a defective machine. Like many that follow firewood channels, I would much prefer the Honda engine versus the Vanguard. Good luck and thanks for posting.
Thanks David for watching and commenting. I have already been told by the B&S dealership that the machine is going to for inspection that it won't be covered and will be documented. They requested all my paperwork from Eastonmade when I take it there. I guess calling them out might not have made them happy since I have not heard anything from them since they denied the engine issue, but I just stated what many others were thinking and experiencing themselves while waiting for their machines. I'm not engine brand specific, I just want a reliable engine.
Yikes, that’s a long time & a lot of money spent just to have those kind of issues from the start & expect the customer to figure out. Hope they solve the issue but glad I didn’t go this route for these reasons.
Hi Kyle, thanks for watching and commenting. Yes, it was a long wait and our experience with customer service and warranty service is below sub-par. Maybe your route was a better choice after all.
Hello Guys, Typical Two big to quick in business, Happen to me in 1989-1992 we went from 6-37 employees trying to stay on schedule, Hope Andrew gets wind of this, Take Care 🚜🪵👍🏼🇺🇸
Hi Larry and Robin, Thanks for watching. 💕 We are thinking the same thing happened to them. Which is GREAT for them! It will take time to work through the kinks a day ger their business flowing like it should. It does stink that we are caught in the growing pains. What is really bothering us is that we were told that the engine is "fine," according to Henri at Eastonmade. They didn't want to really even hear or see what was happening. I can understand the wait time, but not other people getting to use one for free before a paying customer. I can understand how things get missed during final inspection, but not being ignored afterward. We are only asking for the engine to be replaced. We are going to follow up with the Briggs and Straton Dealer near us to have the engine fully inspected. That's at our own cost. We know the engine is compromised. We are looking to see how compromised and how much it will affect the engines' life expectancy as well as our warranty through them as this isn't something that likely happened during the manufacturing of the engine. Happy Mothers Day, Robin! 💕
B&F you guys should have angels wings for the diplomatic way you are dealing with this. If i were me and this happened, well we wont get into that. But i hope and pray Andrew gets wind of this soon and deals with it. Good luck is all i can say.
Thanks for watching and commenting Keith. I took the machine to the local Authorized Briggs and Stratton dealership for diagnostic and inspection. I deal with stressful issues every day, and my wife works in the education system, so we have built up a tolerance, I guess. We were only asking for a machine with a long life expectancy and quality build. We will have to wait to see how it turns out.
Eastonmade should be contacting your local Briggs And Stratton dealer and have the engine replaced, no charge ! Period…..you did not get what you paid for. And I agree, units should not be going out for advertising when order’s have not been filled in a timely manner….IMHO. I hope it all gets worked out satisfactorily for you guy’s. Eastonmade needs to make this right ! Plus some, for all the inconvenience, delay and wasted time and money you all have gone through…..Hope it all works out. Rick
Thanks for watching and commenting Rick. I sure wish you worked for Eastonmade....the issue would have been simpler for us! I hope it all works out too, but as of right now as you seen in the video we are told the engine is fine and no damage was done..... I'm not a mechanic but I did stay a motel 6 the other night.🤣
The water most likely got sucked in it from being on the delivery truck. If both the valves where open( Valve overlap), 70 mph airflow can create a venturi pulling rain water in as it went down the freeway. I've had it happen to me towing my splitter and forgetting to shut the gas off before I left., When I got there the cylinder was completely flooded with gas. Sucks that it happens , they really need to plug the mufflers as part of the shipment on an open deck trailer delivery. If one valve is shut ( most common) it don't really matter and most of the time one of them always will be shut.
Hi John, it took some time, but I believe Eastonmade is going to stand behind the engine. It was very frustrating at the start of this process. Our vanguard dealer is going through the engine right now. Eastonmade sent a new muffler that is going to be installed. As of right now, we are going to be the ones covering the inspection costs. Thanks again, Brittany
Thanks Glenn for watching. Yes they are a little pricey, but are worth the money when they are fully functioning machines. Have a great day and we appreciate your watching and support.🙂
At 11:33 is the yellow oil filler cap tight and gasket good? I'm just trying to think how water got in. Hope you get things worked out to your satisfaction.
Joe, thanks for watching and the tip. I just went and checked the machine. It was on super tight with what appears to be a good rubber O-ring. I never thought of checking it, but I'm not a mechanic by any means. I, too , am baffled by the amount of water in the machine. I could see if the machine was delivered on a flat bed trailer with no protection and driving through a day of rain, but something would still have to be open on the engine to let water in.
One answer Easton needs to replace the engine no question 3 year warranty won't replace it I guarantee it for 13 grand Easton needs to send you a new one period
Hi Jeffery, I am unsure of where the water came from, but if it was tampered with, it was sometime after production or during shipping. We do not know and are not accusing anyone, we just want it to be right. Thanks for watching.
Rain water. Ether thru the muffler or air intake. Keeping it under shelter of some sort, tarp or roof of some sort is the only way of keeping rain out. . Thats my opinion, as someone that works on engines. 0.01c
I had to read way down in the comments that Eastonmade sent you a new engine and didn't leave you hanging. If they hadn't, they would deserver to be roasted. But, they took care of it. It'd be the standup thing to do, to put it in your transcript/description that Eastonmade took care of the problem. The people who don't read all the comments are still led to believe that Eastonmade didn't, which doesn't reflect well on you.
Easton made should send you a new engine . The amount of water in the engine has damaged the bearings “ PERIOD “ !!!! I know who I will not be dealing with when I upgrade . I was also wondering why it took y’all so long to get the axis . NO EXCUSE for this type of service !! Thank you for sharing .
Hiya Del! Our thoughts are that the engine missed a final check on the production line. Which I truly understand happens. Human errors. Our biggest issue is that they don't find this to be an issue. And the wait times could be explained if they had been the first to reach out instead of Francis reaching out many times to just be lead along. There are a few USA made upright splitters. Garland Fabrications is one we recently saw. It is less than an Eastonmade and less of a wait time. I can't say how it is on durability. I haven't seen one in person. There are a lot of things we still like about the Axis. What is making us really skeptical is how long the engine will last. 🍻🍻 As always, have a great weekend. ❤️ ya
Thanks for watching and commenting Darrell. No I did not, I looked at the sight glass on the hydro tank and it reads at the full mark. After all the water was expelled from the cylinder and oil drained and replaced with new it started right away. I only ran it for under 5 minutes and the hydraulics work fine. The machine has been sitting in my driveway since then and goes to the shop for inspection next week by an authorized technician....at my cost.
I ordered a 12-22 and had a wait. But everything went well. I did have a slight problem with the low oil shutdown and warranty covered all costs. Love my 12-22!
Thanks for watching. I'm glad you had good luck with the warranty from B&S, but I highly doubt the company would be willing to cover water damage inside of the engine if it was not a manufacturer defect. The machine goes to the B&S dealer this week to be inspected for a defect and possible future premature failure.
No, it was not the best buying experience we have had. We just wanted to make a video outlining our experience and letting others know what they might or might not encounter if they purchase a Eastonmade wood splitter. Thank for watching, we appreciate it.🙂
Wow! I would be fuming if I received a new splitter with an engine in that condition. Very surprised at Eastonmade. I know they are swamped with orders, but it appears there is a breakdown in the system. I hope they make it right for you. Also, I thought you were getting the electric start? A new 14 hp Honda, twin cylinder with electric start is about $1600. You may be better off with that instead of the Briggs. Does everything else work good?
Thanks for watching Jennie & Jeff. Yes, we were upset, but we wanted to figure out how it happened. Production or transportation was our thought. We were going to go electric but we figured the battery would go dead during the winter months when we would only use it occasionally and didn't want to remove the battery and put it back in everytime we went to use it. The machine does pull over easy for a 14hp engine. It will be stored outside since we don't have a building on our land tall enough to get it into. The machine is at the shop getting inspecte, and it did start up after the oil flush I did on it. It has 5 minutes of run time on it from testing the engine and hydraulics. We are working with Eastonmade on the issue.
bummer on the motor. did it sit long enough to pit the cylinder wall? probably not. did it do any long term damage? only time will tell. if its not smoking I think it will be ok. (i'm not mechanic) If it fails in that 3 years hopefully B and S covers it and didn't red flag it when you went to the dealer and documented it. If it was my machine I would be ticked too. as for service from them. I can't say enough good things, whenever we need parts for a break down they have gotten them out fast and any questions they have either answered the phone or gotten back to me within a few hrs.
Hi Kev, after much research and watching countless videos, it is the reason we went with the Eastonmade Axis. I truly believe they are a good company and am not sure why we are having this issue. I spoke with Henri directly and got his email address for sending the video and pics. I am unsure how long the water was in the machine since it came to me that way, and it was supposedly just out of production the week before. The trucking company picked it up on Friday the 5th of May and delivered it on the 9th on a covered trailer. The machine did smoke on first start up, but I assume all new engines would do that until the rings seat in. Hopefully, all will work out. Thanks again for watching and commenting.
@B&F Outdoors Adventures they would have tested that machine for sure. Without a motor they can't run hyd fluid through the system and fill the everything up. I really believe that motor will go forever and no permanent damage was done. Seen many quads swamped and oil drained, filled ran and drained twice and run 1000s of miles with no problems.
@Skidder Kev I too have heard stories of people having to drain and dry out their engine, Just not from the factory. It's not something we did and have to accept responsibilty for and hope for the best for the engine, like swamping an atv that was our fault. If you purchased a brand new expensive piece of logging equipment and it was delivered on a trailer to you and you discover the engine full of water, would you just accept it and hope for the best? The point we were making is this is not a garage sale or Facebook item that we bought and accept the condition its in. Sorry if I come off rude, I don't mean to, but how would you feel and handle the issue if it was yours and your money involved? Thanks for commenting.
That's the same as our Briggs & Stratton engine on our wood splitter (not Eastonmade). It’s the engine. If our splitter gets left outside when it rains it will get water in the engine and hydraulic fluid. The roads also have to be dry when you tow it or you’ll get water in the engine and hydraulic fluid. Hydraulic fluid isn’t cheap either.
If Andrew has any business sense at all he will send you an new engine, and a public apology for all this bs ans sens Henri down the road. But the damage has,already been done to the reputation. Spending a ridiculous amount of money on this splitter and get treated this way is totally wrong. I have my own business too and going the little extra to satisfy a customer will pay it back meany times over. Happy customers talk, unhappy customers talk even more. I ll build my own before i order this machine or any other model, way over priced for what they are! Sad that you had all this trouble, hope they make it right.
Thanks for watching Mark. Hopefully no one else has this issue with their engine. It was disappointing to hear from Briggs and Stratton saying that they voided the warranty on the engine and didn't stand behind the water issue giving us a bs excuse that they're not supposed to be outside exposed to the rain. I can only imagine there's ten thousand briggs and stratton engines that aren't covered up every day. I think we're okay now with Andrew standing behind the engine when briggs dropped the ball on it.
Hello just watched your video and even though it was done seven months ago you have aon your hands. I’ve been a mechanic for over 30 years and the only way water can get into an air cooled engine is from the air filter, box or the muffler. The only scenario I can put together is after Easton made ran their checks for hydraulic function and operation and then they set it aside for the shipping company to pick it up. During that time it must’ve rained in the water got into the engine through probably the muffler has the air filter has a cover on it, and once the shipping company. picked it up and delivered it to you. This is a Easton made warranty issue and not a Briggs & Stratton warranty issue. The salesman telling you you have a three-year warranty is a bunch of hogwash. His name is not on the dotted line and he will not be around in three years when you start having engine compression problems do too the piston rings prematurely failing in loss of compression and power. I am not a big fan of Briggs & Stratton engines as a rattle too much. I have seen some access machines using the Honda engines which are much quieter And smoother. But that is a personal opinion of mine. You have to work with what you have. Good luck.
Hi Jimmie. A lot of the issues we were having have been resolved. I think a lot of the issues were miscommunication happening on Eastonmade's end. We did call about the electric start and opted not to. It would have increased the wait time. Francis was also worried about the battery dying. Thanks for watching. 🍻 Have a great weekend. Brittany
Hello ,no matter what ,suppliers r responsible for product they sell with warranty ,also products such as these mostly cannot b shipped with fluids in them ,fluids r supplied in closed containers
Thanks for watching Michael. The Axis had gas and oil in the machine already when I received it. I was going to demonstrate it for a few coworkers and couldn't even get it to pull over. They had a had a few things to say about it when I told them how much the machine cost. I agree the manufacturer is responsible for a quality product and anything that happens in transportation before the customer receives it.
IF Eastonmade is a reputable company they will make it good with a new engine, Plus compensation for time and material that you are out. If not you should play this video every week. Sorry for your situation it must make you feel bad
Thanks for watching, Doug. 🍻 Our hope is that the engine is replaced. It is possible that is just for our peice of mind. But, our feelings are that a new engine shouldn't have water/rust in it prior to our delivery. We don't like leaving negative reviews, especially for a company that makes such quality equipment. There is a reason they grew so fast, their customer service was amazing, and their product was next level. However, we feel that their customer service needs to be reevaluated. Their product is still top tier. The engine was a mishap, and unfortunately , we have been left to deal with it. Thanks for watching and commenting!
That 16 month wait time is getting absolutely ridiculous. Thats why I didnt go with Eastonmade when it was time for me to upgrade. My wait time was 7 months right in the middle of the pandemic. And thats because I wanted to wait for a Honda engine. I hope your engine issue is resolved sooner then later.
Hi Jeff, we did have a much longer wait time than expected. Unfortunately, now that we have the machine, we are uncomfortable to use it due to the engine quality comprimised.
I did scuba diving for 30 years and I recovered a snowmobile that was in 70 feet of water for 9 months had it running in less than 4 hours and run the heck out of that sled for 5 years and sold it to a guy down the road and he run it another 5 with no issues.The owner did not want it back as he was going through a divorce so I payed him some money for it to make it legal for me to have it and register it for the trails and own it. It think this small engine will live for years and never be a problem I would change the oil 2 or 3 times in the 1st 15 to 20 hours of run time. Sorry this happened to you guys I think when Andrew finds out he will take care of it I have heard to many good things about his customer service. keep going in the firewood business I have been doing it for 15 years now and I retired from my 40 hour job and I just cant bring myself to give up firewood I have a Dyna SC-16 that I do about 800 face cords a year with some part time job I love the people I meet and some are life long friend now. Good luck and stay safe keep all your fingers work smart
Thanks for watching and your comment. I'm not a mechanic by any means and was looking for others advice on the matter. Firewood does seem to be a passion a lot of people have. 800 cords a year sure is a full time job! I have seen numerous comments and testimonies of Eastonmade quality and service, that is why we opted to purchase the machine.
@@bfoutdooradventures I have watched many of your videos and was wondering what happened as I was not seeing much from you I knew you had a machine on the way and was waiting for your video and the wood you was going to do with it. Talk to a guy in your area that works on small engines and get his opinion but I am sure it will be fine I have done all my own mechanical work my whole life and it was not run with the water thats good I would like to know how the water got in the engine. I had a 12 HP power lock up on me do to lack of oil my fault it took me a big pipe wrench to get it to turn again put the oil back in and it run fine for the life of the rider and was still running when I sold it for 50 bucks the mowing deck had rusted out that is tough good luck and make more videos love seeing you 2 working together
Sorry, but if B&S sold Easton on their engine being reliable for, Outdoor, Equipment, they are 100% responsible - there was natural Water intrusion.(i.e. Rain or melting snow) Easton did NOT Modify the engine itself in the manufacture of the Splitter and simply Bolted it in place in the assembly process. *Now, if the Splitter was to get submerged or be sabotaged by some disgruntled individual, then neither company is responsible and perhaps - Insurance - would cover any damages.
Thanks for watching and commenting. They have seen the video, and we are working on a solution with the engine. I took it to my local B&S dealer, and he's investigating and inspecting it for me.
I agree that Paying Customers get Priority on Delivery of a Free unit to use and make content for us to Buy🤔 When you see advertisement units delivered prior to your Purchase had to be aggravating with your full deposit already made. The power of TH-cam worked both ways on this . Need to make sure the Heavy hitters that promote For them help correct communication with paying customers and make the calls before us. Don’t pay a bill see how long it takes see how your doing 😂 That being said I think they make a very good machine and have success need improvements on communication production keep customers in the loop. I personally dread making the call and say we are behind on something.
Thanks for watching and commenting Robert. The long wait and aggrevavation of seeing others get the "LOANER" machines before paying customers is concerning for a lot of their customers, but I was told it was Andrew's marketing decision when i called them back in january 2023. The issue we have is the unit came to us damaged from water. We didn't ask for anything more than to get the machine back to the original condition as new because that is what we paid for. Whether it was from the factory or transport is not our problem to fix. I just saw on the latest video Eastonmade posted, they were called out by Bruce G for the engine issue, and their response was to call us Liars!! What kind of company have they become!!
Eastonmade SHOULD replace the engine... period. They can afford it. Water got in there from either air filter, or intake or through muffler, exhaust side if either sides valve was open, water would go in... Number of issues there, hydrolock, rod, piston or valve damage... Just say no damage like that, and you want to use the machine... have enough oil on hand to change oil two times after short runs. Get some Marvel Mystery Oil, pull spark plug, pour a small amount in cylinder and spin engine with plug out. Put plug back, fill with clean oil and add a little MMO to oil and run engine. See if it sounds ok. Chances are, if no hydrolock damage, it will probably be ok. Not saying it is right, but you can use machine if Eastonmade wimps out and does not do the right thing. Good luck.
Thanks for the advice. 😀 We know the engine isn't completely failed. But, an engine should last 10+ years. With the amount of water that was in it, it is definitely compromised. 🍻 Cheer for a good weekend to you!
@@bfoutdooradventures well... water in the engine not good, BUT, probably wasn't in there long enough to cause serious damage... keep flushing with clean oil and if it sounds ok you will probably be fine. Not makin excuses for Eastonmade... for good customer relations and good will, they should have replaced the engine, but we live in a world full of bs you have to put up with. Good you put the vid out there. May give pause to buying one of their machines. I have a big All Wood splitter made in Mich, has a Honda 390 eng, elec start... made very well have had it over 6 yrs, it is a good one. Hopefully yours will be ok.
I would be royally pissed! But not at anyone just yet. Thumbs down to anyone that says just run it like that, I'm pretty sure those same people would be just as horrified as you. You pay that much for anything and receive it in that condition, expectations are any reputable company will make it right, no matter the cost. With what has been on Andrew's mind of late, (family crisis) whats going on in the business, hasn't been on the forefront, but I think Henry is cautiously moving forward (i hope) and researching where the ball dropped before he can commit to which way to go.. Knee jerk reaction from any company is to do root cause analysis before commiting to resolution. I suspect this level of support has to go to the top (Andrew). As having had experience in the service industry, I'm sure that is the direction being taken at this point.. It's too early to point fingers or assume whats wrong will not be corrected .... but based on posting from almost every Eastonmade user, I don't think you have to worry, but if not, this could jeopardize any good good standing Andrew has strived to achieve.. I sincerely hope Andrew resolves this publicly on your channel and his...and uses your experience as an example of the commitment Eastonmade is known for. Saying best of luck is hollow from a complete stranger, but I have faith in the commitment Andrew has for his customers!
Thank you for watching and commenting, your post is very correct and logical. I just learned tonight after watching Andrew's video ( I still watch eastonmade videos because I find it interesting on what they are doing and how they do things) that he has had a family medical situation. I hope his wife is doing good and hope she makes a speedy recovery. The issue I have is not life threating and can be resolved in time one way or another. The least Henri could do is communicate if, in fact, they are looking into it or not. There has been no communication since he denied damage to the engine, and stated it didn't need to be replaced last week, even after I sent the video to him.
Unbelievable. No excuse for the engine being full of water hnless it was strapped to a submarine and hauled through the water. I went with Wolfe Ridge for a reason, the Honda engine. When I picked it up, was told that in their engine supplier agreement that they are guaranteed engines when they need them by Honda. Hopefully Eastonmade does the right thing and replace the engine. Unreal, engine built nearly a year before you got the splitter.
Hi Jeffery, it's been a trip, to say the least. It wasn't even so much the wait time for us. The bigger issue was not having even an estimated delivery date or constant changing of the date. With the biggest issue being the water in the engine and being told "it's no big deal" by Eastonmade. So much of our research went into trying to find a quality machine with a reputable dealer. I am not sure if the engine issue will be resolved by Eastonmade. I feel like we will be going through Briggs and Straton and spending more money to guarantee that we follow through on our end to hold up to their warranty. 🍻 Have a great weekend 🍻
Thanks for watching and commenting Jim. I agree, but we are past that and accepted that a while ago before we received our splitter. We only want what we paid for but did not receive.
@@bfoutdooradventures I hear what you're saying, I purchased a large item 38K was told twelve weeks. Finally received it thirteen months later. I to had to continuously call to find out the hold up. Was quoted Honda motor and received the same motor you have, I have no issues with operation but still disappointed. This purchase was not thru eastonmade.
I really appreciate your video and sympathize with your disappointment. I am done watching Easton Made videos and will certainly not even consider Easton Made when I replace my Northstar splitter with a faster splitter. Thanks so much for making this video and documenting the entire process. Easton Made should have sent you a replacement engine immediately. There is little doubt they could have gotten Briggs&Stratton to replace the engine when they buy hundreds of engines a year.
Thanks for watching and commenting Dan. Brittany and I made the video so others would know what to expect and how long it might take. We never imagined that it would be damaged, but hopefully, the engine will last. I've had others comment saying the engine does not sound like it's running right. I am not a mechanic, so I can't say one way or the other. As for now, Brittany really likes the machine a lot and thinks it does a great job splitting. I think Eastonmade could use some improvement on keeping customers informed throughout the process by reaching out to the customer periodically and letting them know wait times for the machines they ordered.As far as the life of the engine only time will tell.
Looks like vandalism to me. Can’t be ruled out, In which case you can’t put blame on Eastonmade. I’ve had excellent service from Andrew and his team including Henry for any issues I’ve experienced.
Thanks for watching and commenting. We are unsure of where the water came from and are not blaming Eastonmade. Regardless of how the water got into the machine before we received it, it is not our fault. I would say the manufacturer is responsible for any damages prior to us taking possession, is all.
@Bob Barker Thanks for watching Bob. I haven't had any customer service. I was told engine was still good, no damage done and no engine replacement. I wouldn't call that customer service. Customer service would be to instruct me to take it to the local authorized Briggs & Stratton dealer and have it checked out, and they would cover the bill. I have an appointment next week for the machine to go in to get checked out at my expense.
After reading several reviews about the company, it seems to me that if it looks like the machine looks or sounds to be vandalized, Andrew won't fix it for free. That's what I gather. I could be wrong.
Think they're too worried about giving out free Splitters to everybody with the big TH-cam channel!! Which is BS for the paying customer that doesn't. Really hope they do the right thing for you and your business. Fwiw I have 2 Wolfe Ridge Splitters,1 skid steer splitter,1 firewood conveyor! As far as customer service with Wolfe Ridge after the sale has-been A+ what parts I have needed have shipped out next day free of charge👍🇺🇲 Just sub to your Channel look forward to seeing this issue get resolved in a timely manner so you can get back to what's important splitting and stacking🍻
Thanks for watching Dave. It's good to hear Chris at Wolf Ridge has taken care of your needs. We are currently working with Eastonmade to resolve ours and isolate where the water issue came from.
Hi, glad to see your new splitter. The engine is just a component of the machine . It can be replaced. The splitter will work well for you. I personally don’t care for the vanguard on mine. When I ordered mine they put Hondas on the axis and before I got it I seen a video of them putting vanguards on them. I called to see if I could get it without a engine so I could put a Honda on it. They said no.. ( had no problem finding one for so I bought it). Read the manual that come With the engine to see the actual warranty time. All and all it’s a good machine ! What manufacturer number is your axis?
Thanks for watching and commenting. Our machine is #175 and was manufactured in April . I feel the quality build of the machine looks great and the machine is not junk. I believe the motor won't have the life expectancy it should have since it had water sitting in it rusting the components. I would rather have the honda engine also, but they come with the vanguard engine. The problem is the splitters are way expensive and a new engine would add another $1500+ dollars to replace.
Most likely from transport.. probably got in thru the exhaust and as long as it starts and runs you documented it good you should be good to go.. should have drained oil first thing water will sit at bottom and not show on dip stick…
Thanks for watching and commenting Ty. We pulled the air filter, bone dry and not even a water spot inside. We did drain the oil, flushed it with a little bit of clean oil and did another oil change after we ran it 3 minutes to circulate it. Looking at the oil before it went to the Briggs & Stratton dealership today it still had milky streaks in it at the filler plug. They are going to do a complete inspection and check it over thoroughly after seeing the video.
Eastonmade would be better off dropping the price of that splitter by $3k and let the customer provide a better engine. I've had a log splitter for 18 years with a Honda engine which has been left out in in the rain and snow for most of it's life and never hot water in the engine.
Thanks for watching and commenting. I have also had Briggs & Stratton engines left outside uncovered for many years and had no issues. According to B&S the engines are to be covered, otherwise it voids the warranty for any water intrusion.
I’m feeling for you guys. Easton made Andrew owes you guys big-time another splitter and a nice cruise somewhere on a big ship that might be able to help you recover Maybe. Wish you the best.!
Thanks Jeff for watching and supporting us. A cruise to a tropical island would be nice lol, but we just want a new engine. I just hope there are no other machines that were on the truck have the same issue. Hopefully, it is a one-off incident, and others don't have this issue.
Do you have any up dates, I have been looking at the 12-22 but if I don't here good news, I will be looking at other splitters, good luck @@bfoutdooradventures
Didn't you post a Shorts the other day with the Axis running and making a few splits? What happened to that video and where was the Axis between then and when you discovered the water in the engine? I think someone vandalized your machine, doesn't seem like this could have happened any other way.
Hi Dan, we did post a video of Brittany making two splits of firewood AFTER I removed the water from the engine and oil, to check to see if the machine still ran. We ran it for five minutes to circulate the new oil and dumped it to replace it with a second batch of new oil to flush more water out of the crankcase. We were waiting for a response from Eastonmade and when we received the response that they weren't going to replace the engine we pulled the video. The motor runs and the hydraulics work, but the longevity of a $2000 engine is our concern. We discovered the water immediately after bringing it home from delivery at my work, since the engine couldn't be pulled over to demonstrate it for fellow employees. I contacted Eastonmade the next morning ( they were already closed on the day of delivery) and spoke with Henri. As i stated in the video, Henri said he had one machine previously that had the same issue and we came to the conclusion it may be hydrolocked from possible gas leaking into the cylinder during transport-filling the cylinder with fuel (simple fix- pull plug and turn over engine to release the excess gas from the cylinder).The only way for vandalism to happen would have been at the Eastonmade factory or in transit on an enclosed semi. We assumed Eastonmade would stand by their product, and we would start making videos this weekend with no mention of the issue we were having, and just run the machine while waiting for a replacement engine. If you noticed in the comments of that video, Eastonmade commented and apologized for the long wait time, but nothing about the engine issue we were dealing with them on. Had we known at that time they were not going to stand behind the product, we would not have posted that video.Thanks for watching and commenting.
Would be pretty damn sad if someone vandalized it. Is the only way I can think of for that much water to get into the engine. Even with the exhaust deflector pointed up, would take a helluva lot of rain to get that much water into it. Such a scenario is beyond unlikely with the way it was covered during transport.
@clarkharms Andrew offered to warranty the engine or an immediate replacement if they wanted it. Think they are going to run it as-is and cross their fingers.
Motorcyles, 4 wheelers etc go under water all the time. Flip them on end, drain the water out, then drain the oil out, add new oil, drive it a few hours drain it again, add more oil and go back in the mud. I've done it tons of times and no issues.
Hi Dale thanks for watching. I would agree with you 100% but the issue was the water coming out was rusty. Rusty water means the cast iron cylinder and rings were rusted and the water was in the engine for a while, long enough to cause internal rusting.
Yes, that is Eastman's falt you need to show your video to your lawyer if you have one,if not you need to get one. Show him the video and ask him what you should do. Trust me he will tell you what to do. And to me it looks like it has got moisture in it some how so I do wish you the best.
I would call Andrew. directly himself and keep calling untell he responded and continued posting on youtube videos regarding your problem that will get his attention real fast. This is the first time I have heard of problems with Eastonmade support and how they're trying to blow you off. I think it had to happen in the delivery prosses. If this happened to me I would demand the cost of the engine from Eastonmade and replace it with a Honda
I hate suggesting this because you already know there was rust in the engine but can you make a followup video with a borescope picture showing you much rust is inside the engine? I know you a buying tools that you shouldn't have to but it may give you a better case to get it replaced. Just my two cents, really feel badly for you all.
Thanks for watching Brian. We too the machine to the local Authorized Briggs & Stratton dealership. They are going to bore scope it and check the compression. After watching the videos I have, they were shocked and confused by how the water got into the machine.
I was thinking on purchasing one of the wood splitters. But after this, I wouldn't buy c*** from them. Even it was the best day or the last comedy built out there
The one that makes me shake my head is the JPF guy. He's a complete joke. No positive advertising could ever come from giving that guy a machine to destroy.
Thanks for watching and commenting. Luckily, I don't have any equipment that hydrolocks but have had the carbs overflow from transporting without shutting the gas off. I assumed it was gas until I pulled the plug and discovered the water.
I had so many issues with my Axis I would not buy one I'm actually have mine for sale. They had to ship a new Hydraulic tank, lift cylinder, outrigger leg. The machine is just not a safe machine in my opinion as well as many other professional people who have run it. Look at the videos about wood being pushed apart instead of split because Andrew doesn't believe in having a sharp wedge. The Hand cranking of that very heavy conveyor with a boat winch that came with no instruction of use. Several times the thing came crashing down. The overall apperance looked like it had been sitting outside for years. The hydraulic tank was overfull of oil and blew out of the cap all over me and the ground. The paint peeled off the Hyd. tank and so Andre sent a new tank. The pump is not big enough to run the splitter and conveyor at the same time. The conveyor always stops. The fact that you have to use a ratchet strap or something to install the pin onto the lift cylinder is crazy and the tray is super heavy. The cylinder will not hold up the wood when it is in the tray. So they sent me another cylinder. The tray comes up and down at random speeds that most the time the wood ends up on the ground. The other thing is now the wedge sticks in the down mode and well it's dangerous if your not paying attention. I also told them that the wedge should be a different color so you don't get used to it and if your not paying attention where your hands are because it just all looks the same. I went round and round with Henri and Andrew and well They need to go back to the drawing board with this machine. All The operation controls should be from the operators side. I hate having to walk around the machine to shut it off and make the conveyor work . I put a electric winch on to raise and lower the conveyor and the tray. You would think Andrew could of thought about this stuff. I've had mine now for awhile and well Wolfe ridge just came out with a machine that looks like they have addressed all the issues I've talked about and then some .I really wanted this machine so I could go do portable jobs. I hope this helps anyone thinking about an Axis. I would look at a different machine. I also own a powers split. It runs circles around the Axis. I'm a women whos been doing firewood for over 25 years and also own a Blockbuster 12-20. I know what I'm talking about with machines. I really don't like running this Axis. If someone really wants one contact me. I'm in California. Thanks for reading this I just felt that someone who makes a living with different firewood machines and the Axis should give an honest opinion. Your welcome to call me direct. 707-498-1122
Thanks for watching Gia. I'm sorry to hear you had so many problems with your Axis. The only issue we have had since we received it was the water in the engine. Since we received the new engine, we have not had a problem since, but we will keep an eye on it. Thanks for sharing your issues, and I hope Eastonmade stands behind their product.
this is most bazar thing i ever seen . water can only get in if the air cleaner is off or threw muffler . but down in the crank case well threw the breather . this seams like some one did this on purpose or the motor went under water and was never tested , drain water put wd in cylinder . it be fine . after an hr change oil again
Thanks for watching Jeff. The engine muffler is also suspect due to the ability to let water directly into the valves and down the cylinder if it was defective.
@@bfoutdooradventures yea it possible that was lot water in case it would have to seep past the rings . but possible prolonged water entering muffler i bet this video make them cover motors now
Very poor business decision by Eastonmade. They could have taken care of this for a new customer in no time and avoided all this negative publicity. I'm a retired businessman and I would have bent over backwards to get this settled and end up with a happy customer that just shelled out $13K for a top of the line splitter. The company could have worked out a deal with Briggs for a replacement with all the business they give them. Swap the engines already! Would love a follow-up on this.
Thanks for watching and commenting. The engine issue was resolved in one of the videos later after the issue happened. The splitter has worked well for us since.
Like Forest Gump would say: Feces occurr! It looks like someone put that water in there. The only thing I could imagine is a water hose through the exhaust with the valve stuck open.
Hey GA Wilson, ain't that the truth. We've had it at a Briggs Dealer and they are equally as stumped as to why there was so much water in there. But moreso, they can't figure out how water got in after it rained in our second video. It's only about 3 minutes long if you want to check it out. I don't know what's going to happen with it. I know I have approx 10 cord I'd like split up before it gets too hot this summer. But, I'm not afraid of working hard in the early morning hours to "get 'er done". Anyways, thanks for watching! 🍻 Brittany
I think that engine will be fine. That cast will surface rust quickly. Not a big deal! I had good customer service from Easton made. The lead time is long but I’d rather them take time and build a good splitter than rush it. Looking forward to seeing you trying it out at your wood yard ( you will really like it)
Hi W Ridgewood, with water sitting in the engine for an unknown amount of time, and it rusting, we have concerns over micro pitting. Our bigger concern is that the engine will fail before its life expectancy. It may fail before the 3 yr warranty. Our Briggs and Straton dealer said the engine is most likely compromised. We are delivering it to them on Monday to have the engine fully inspected. In our research time, we found that Eastonmade had great customer service. The machines were top knotch. We tested two different machines from other customers in our area. They had only great things to say about Eastonmade as well. However, this video was documenting our specific situation. Thanks for your feedback. We hope you have a great weekend!
Thanks for watching and commenting. I would think it highly unlikely on an enclosed semi traveling from canada to the USA and wouldn't want to think an employee would have done it, but nowadays you never know. The machine is at Briggs & Stratton dealer getting inspected.
I’m so sorry you’re experiencing this. Honestly, I’ve had almost zero issue with my Axis and the 2 minor things I can think of that needed fixed was addressed in a very timely manner. They make one hell of a machine and I truly believe they will make this right.
Thanks for watching Mike,. Your channel was the one that made me decide on ordering the axis in the first place. I agree, I do believe they make an excellent machine and are very, very dependable machines. The only problem is, this Machine will not be. Besides the 16 plus months to wait to receive it, now we have a machine that is comprimised. I just wish they would have taken responsibility for it and not brushed it off onto an engine manufacturing issue in the future. Thank you for watching and your comment in support of our dilemma. 🙂
Definitely not alone... My 22-28 was phucked up when i received it.... Still haven't gotten a response.... 15k Worth of a machine... Schitty customer service 🤷🏾♂️
@@bfoutdooradventures mar '22 / hydraulic fluid leaking from main line from pump and the adjustable was totally uneven, like it didn't sit level on concrete... Just really disappointing for something so expensive
Sounds like bad gas was put in it. It could have started and ran when gas was mixed but after settling the water would have seperated then rested on the bottom of tank and got sucked into the cylinder.
The correct response from Eastonmade after seeing the video should have been. We are sorry this happened to you. We are going to make it right. Lets arrange an engine swap. If as they believe the engine is fine they should put on a demo unit so they can keep an eye on it. For what this video is going to cost them they should have eaten the cost of a new engine. A customer service reputation is hard earned and easily lost as they will soon find out.
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To everyone commenting and watching this video:
We didn't make it to degrade Eastonmade or Andrew. We feel like we did everything in our power to have this process go smoothly. We were so excited and anxious to have a quality splitter and to work with what we thought was a reputable company. Our experience was less than that of everyone we had talked with and in our own research. We are disappointed in how a lot of things have been handled.
We emailed and called Eastonmade several times before posting this video. We took videos to document the entire process. After multiple calls and emails with Henri, we wanted to share our experience.
It is not our hope to gain publicity or subscribers by this video alone. Our channel's focus is about the adventures we go on as a family. The wood business is simply a part of our lives.
We appreciate the time each of you has taken to view and comment on this video. Thanks again for your time and understanding.
I just asked Andrew on his website about this issue and he did respond
@@bruceg5729 Thanks for watching and commenting Bruce. I'm not sure what is going on at Eastonmade since the second day I had the machine. The machine is going to the local Briggs & Stratton dealership near me to be checked out. I don't want to risk running the machine and ruining the engine so I guess I foot the bill on this one.
@@bfoutdooradventures I would run the snot out of it hoping it does break and then Henri would honor the warranty!
I do believe that engine will be fine in the long run. The water coming out of the cylinder was reasonably clear so it couldn’t have been in there too long.
I suspect Chris from Wolfe ridge is sabotaging eastonmade splitters because he is getting his lunch eaten by them.
I picked up my 12-22 yesterday at the Eastonmade factory on my open trailer. Coming home I ran into several snowstorms, complete whiteouts.I will definitely check my crankcase tomorrow before I start it. Never use automotive oil in a small engine as they have removed the Zinc from automotive oils as it poisons the catalytic converter through the PCV valve. I always start with Amsoil break in oil and then switch to Amsoil small engine oil after 30 hours. Always a good idea to check these things before starting because sick and jealous people will sometimes vandalize things they are incapable of ever having.
That definitely sucks! Hopefully Eastonmade does the right thing and makes sure you get a new engine. Waiting that long for something that expensive and then having problems is no fun. Hope you get it worked out!
Thanks for watching and your support! We really don't like to call out someone on social media and never have before. Sometimes others have to know what might or possibly could happen when they deal with a company. Have a great day. 🙂
Sorry to hear you’ve had problems. I hope you get this sorted out soon , all the best Dave 👍🏻
Thanks for watching Dave. We are pretty confident all will turn out well.
Sorry to hear about the problem and lack of concern from the manufacturer. I hope they do something to help you and your wife.The excessive wait time is why I went with WolfRidge.I wanted a 22-28 but when i called to order one last spring i was told 18/20 months if all goes well. I could not wait that long .I received the WolfRidge SHO in 3 months.When you are running a for profit business you need equipment in a reasonable time.
Thanks for watching and commenting. It was a longer wait than expected. We have the machine at the shop now. They are investigating the damage and cause.
Wow so sorry to here the issues your having! I sure hope Eastonmade stand behind there product and replaces that engine for you!! Take care you two👍👍
Thanks jerimiah. As of now they said the engine is fine and rusty water wont do damage. Maybe they will change their mind if enough people see the video. 👍
@@bfoutdooradventures that’s not right! As much as the Axis is they should exchange the engine immediately. Hoping they make it right!!
@@outdoorsinthe608 Why? Not only does this seem to be a one off situation, but Easton does not Manufacture or modify the engine, it is simply integrated into overall assembly. If it is determined to be a manufacturing error(unlikely) B&S would be solely responsible for correction.
@@crxess The engine quit running a little after this and Eastonmade sent them a new engine.
@@outdoorsinthe608 Odd, that isn't what their later Video suggest. The Engine was Pulled, and sent to B&S. It was tested, Exhaust replaced and Warranty Voided due to unknown water intrusion. Bill - just over $250.(iirc)
Eastonmade then made the decision to Cover the Engine themselves for the life of original ownership instead of the normal 4yrs.
Kudos to Eastonmade
Thumbs down to B&S
*B&S Claims the Motor must be stored
If that is the case, they should include a fitted Cover.
Brutal. I would have had serious mindloss. Britnay, sure feels like you were holding some back. Hope it gets taken care of. Keep us informed.
Thanks for watching WoodSTR. Brittany was holding back, she knows nothing gets resolved by being explosive. We are currently working to resolve the issue and find out what caused the engine water in the first place.
@@bfoutdooradventures
I suppose the legal standard is what a reasonable person would reasonably expect.
One possible remedy is for Eastonmade to give you a partial refund and call it even.
I would say, get a professional assessment of the damage as a basis for a lawsuit.
If it was simply the rain that got in there I suppose that would be a design defect from Briggs, and it will happen again.
Vandalism is a possibility.
Perhaps the engine was laying down when it got rained on if it did.
@@bfoutdooradventures
I would not call it "catastrophic".
It was only a small amount of water for a small amount of time.
If the metal surfaces were cleaned and oiled, you would probably not be able to detect any damage at all with a naked-eye inspection.
I deleted part of my earlier comment because I changed my mind about how serious it is.
Because I have never heard of this problem before, I do not believe it was caused by condensation. If it were condensation, it would be happening all of the time.
Hello B&F. I'm sorry to hear about your experience with your Easton Made Axis. I found your video due to my search for a commerical splitter.
I had a very similar experience a few years ago when I ordered two Buyer's products 8' long topside aluminum tool boxes for my work truck. I meet up with the delivery driver in a storefront parking lot on Maryland's Eastern Shore. When the drive opened up the door to offload my order, a rush of hot air came out from the truck body. Outside Temperature was around 95° but inside was much hotter. I asking the driver about how long my order had been sitting in this truck. His reply, I don't know it was already loaded when he did the pickup. I opened the very dry cardboard boxes when I got home. Opening each aluminum box. I was very surprised to find about 2 quart's of water in one box and about 1 quart in the other 🤯.
I called the vendor (Cherokee truck equipment) from which I purchased the boxes. They told me it sounded like a condensation issue as they were being transported. They told me to reply back after I mount the boxes to see if there is any upcoming water intrusion. Gladly to say the boxes are bone dry Now that they're mounted on my truck. (Wow condensation) I never had thought it would build up so fast.
I hope Easton made recognizes your issue and brings a resolution.
Thanks for watching Ron. Sometimes it's amazing how things can happen and you don't realize it's possible. I'm pretty confident the engine water issue was not condensation due to the splitter was finished the week of the 5th and shipped. I received it 4 days later on a covered truck. I'm inclined to believe the engine was sitting outside before installing it and wasn't tested after the installation. Between the cylinder and crank holding water I estimate it had almost a cup of water in it.
That is such a bad experience with such a costly piece of equipment. I hope Eastonmade makes it right. Sounds like the engine should be replaced no matter what. Best wishes to you. I hope you have a nice weekend. Steve
Thanks S&S, I believe it will be covered by either B&S or Eastonmade when the results come back. I don't hold Eastonmade accountable if it's a Briggs & Stratton manufacturing issue. Either way Eastonmade committed to warranting the engine in an email so its looking a lot better for a good resolution.👍
WOW! I saw this after I ordered my axis. Now I have to pray I don't have to go thru the same thing. Good luck, best wishes.
Thanks for watching Daniel. I too hope it's a one-time instance with the Briggs engine issue.
Good morning, sorry to hear about the issue with your new Axis.
This is long, so grab a cup of coffee😉
There’s only three ways water could get into the cylinder and it appears evident that it wasn’t through the intake port or you would have had carburetor issues as well as a wet air filter.
That leaves the exhaust valve or the spark plug hole which would mean tampering.
The exhaust appears to have an elbow directing downward, so unless it was inverted in storage that should eliminate that option.
So, unless the factory never fired it up to test it, then vandalism is likely the case and you are simply the victim of someone else’s bad behavior.
SEA FOAM or HEET Isopropyl (red bottle)
I would suggest adding about an ounce of either to the crankcase oil to eliminate any leftover moisture.
I would do this for numerous oil changes and do it after a couple hours of run time.
I’ve done it countless times over the course of many years to engines and hydraulic systems alike with great success.
Being in the commercial mowing business, it’s rumored that equipment has been submerged in ponds and sometimes the intel doesn’t get reported for a while 🤬
Obviously, the rust in your cylinder is concerning to you, as it would be to anyone.
I for one wouldn’t be too alarmed, especially considering it hasn’t been broken in yet.
The rings will polish the cylinder surface as they seat themselves.
Naturally, I hope that Andrew addresses the issue and replaces the engine. Even if only to ease your mind and clear his conscience.
For your own peace, perform a compression test on it now and then again at the end of the summer after its well run in.
I’m guessing that your numbers will come up just like any other new engine after the break in period.
Again, I’m sorry you’re experiencing this problem.
Bless’ns to ya, Tedd
Thanks for the advice Tedd. I will add some Sea Foam to the crankcase oil. We have ran the machine for a total of 7 minutes on two oil changes to flush it out. Thanks for the reassurance on the engine, i know you are very knowledgeable about engines. .
I'm leaning more towards vandalism...
@@DirtRoadLanding Possible, but at what point in the machines journey to me and for what reason? It was on a semi and I would think there would be easier ways to vandalise something other than the process of filling the engine with water.
Sorry to here about your experience. I hope Andrew can address it directly with a new engine. Customer satisfaction is so important. I haven’t hear of any major issues with their products like this one. Good luck.
Thanks for watching and commenting Karl. I, too, have not heard of any issues before, that is why we purchased an Eastonmade splitter. Not only did they not take action on the issue, someone from their company posted defamatory lies and tried to make us look bad. We are appalled at the treatment we have received. I have quit dealing with them, and it seems Brittany has had some contact with them, and they will call her tomorrow on the matter.
Whoa!! I feel bad that y’all had this horrible experience with something that cost so much and you waited for so long to get. I’m gonna say Andrew will be making this right as soon as he sees this video. A new engine should be the fix no exceptions! Best of luck💃🕺
Thanks for watching and commenting Todd. As far as we were told by the service department at Eastonmade on thursday, they expect the engine to be fine and don't feel it needs to be replaced. I am totally baffled as to how that much water could get into the engine if the machine was tested before it left Eastonmade since it arrived on a covered semi. I did get the engine running and tested the hydraulics, and they seem to work okay, but engine life I'm sure is severly diminished. Thanks again for your support on the issue. 💃🕺🙂
@@bfoutdooradventures It's condensation build up from prolonged shipping in a enclosed truck.
@@workingmanrondoyle3287 I understand what you mean now. So my theory may be right...high probability it was never tested after installing the engine on the machine.
@@bfoutdooradventures but you checked gas so was thinking you didn't put it in there so who put gas in, my guess it was tested just didn't look at dip stick after startup/ reasonable mistake but Andrew probably needs to talk with Henry about this. Without looking at cyl wall how can Henry say no damage? If its pitted then yes life of engine shortened. I don't think you should worry because I can't believe they will let the small price of this engine do thousands of dollars damage to they're product name whether Henry cares or not. That said if and when this is resolved it would only be fair to put up a vid that shows things happen and they did make it right if that is the case. Just my thoughts
@chuck merrill Thanks for watching and commenting Chuck. The machine came with gas, oil and hydro fluids in it. Where the water came from is unknown, but it was enough in the cylinder and crankcase to keep the engine from even trying to move. Fortunately it didn't have electric start otherwise something would have broke or bent internally in the engine I'm told.
Wow definitely keep us posted. Try to stay positive on it all. Hopefully this is an isolated of an issue
Thanks for watching Daniel, we will keep everyone posted. I have seen many, many videos about the great support Eastonmade has given everyone in the past and was shocked and appalled at how our major issue was not addressed immediately after contacting them.
That’s sad. Sorry to hear this. Hopefully they take care of it. I tried to place an order in February left a message and never heard back from them. Maybe a blessing. I also seen other units going out of there in front of paying customers. I thought I was the only one who noticed. They just met Andrew at bunyon in October and had there’s in February humm. Sad but it happened. Peace
Thanks for watching William😀. Sometimes companies don't stop to think that people notice the things they do. When I inquired about the same thing you saw I was told it was Andrew's marketing decision to boost sales. I guess I will choose companies I deal with a little more cautiously in the future. Thanks for your support.👍🙂
I am very sorry that this happened to you after spending 13k and waited 16 months for your splitter to be delivered and it showed up with the engine in that condition. Easton made needs to do the right thing and replace your compromised engine with a brand new one at no cost to you. Obviously Easton made did not run the Axis before they shipped it because it never would have left the factory like that. I hope that Andrew Easton is aware of this and takes the proper actions to correct it.
Thanks for watching and commenting Sneak. I'm in agreement with you on the test before it left the factory. The machine is a well built machine but somewhere along the line a process failed and caused the issue. I'm not sure but someone speculated that Eastonmade may have stored the extra engines outside and that's how water could have entered it if tipped on its side with the exhaust exposed to the elements.
Sorry to hear you're having trouble with Eastonmade from a customer service perspective. There are several stories of great customer service from Eastonmade when problems have been identified. Joe at Ohio Wood Burner is one such case. He had an issue with his Axis and it turned out the problem was the exhaust outlet was pointed towards the air intake. There is a video on his channel documenting the issue and the solution.
Thanks for watching and commenting. I have seen the things Eastonmade has done for others and the great remarks everyone before have said about Eastonmade. That is one of the biggest reasons we went with the company for a splitter. Unfortunately our experience has not been good. Have a super awesome day.🙂
I’ve heard only good things about Eastonmade, up till now. I was going to order a new Axis later this summer. But after hearing about the way they treated you, I don’t think I will. There’s other companies I can buy from. Thank you.
I didn’t see this vid 4 months ago when it was posted. I totally feel your pain. You’ve no doubt heard from a certain other youtuber/Axis owner about my Axis. Waited a year for it to be shipped which was no big deal as I figured it would be worth the wait. It shipped during the winter and by the time it arrived in Oregon it was so badly corroded it quite literally looked like it was fifteen years old. And that is truly no exaggeration. Andrew sent me a new starter assembly which I appreciated but I had to pay a service center to do the work. The machine still looks terrible. I know that arguably it just a splitter but I expected a gold standard and was very disappointed. Every time I look at the machine it still pisses me off. From my experience I think Andrew is making a terrible mistake by not wrapping or covering his machines during transit, especially during the winter months when they are exposed to the road chemicals.
Thanks for watching Jay. I'm sorry to hear you had problems also. I have heard from a few others that had their machines shipped during the winter months that the machines were corroded be the salt. I would think powder coat paint would hold up better than that, but I guess not.
Thank much dam water isn't getting in from shipping!! There is a flaw somewhere.
I'm sorry to hear about the problems with the motor. It should have been run at the Eastonmade factory to check the hydraulic lines for leaks and make sure everything was working properly. If it was, it will be hard to pinpoint when the water got into the motor.
Hi Tim, we really appreciate your comment. We agree that the water in the engine is a very hard thing to explain. My best guess is that it missed a step during the final stage of production. Or it ran for a minute or two, just to test the lines, and then was shut off.
Our hope is for the engine to be replaced, to save on future costs that weren't our fault. It's been a long wait, and our cut rounds pile has only grown in the last year.
🍻 Here's to hoping for a fast repair. ❤️
Sorry to hear about the problem
Thanks Larry, we were excited to see it come but now very disappointed for the money spent and wait time.
I know these days everybody is blaming Covid for delays and everything else. I think customer service should’ve sent you an engine as soon as possible just the idea that they won’t even have to think about it does not make sense to me. Thank you very much for your video. I’m sure crossing them off. My list of logs Splitter Customer service means everything to me
Thanks for watching David. 🪵🪓
Good luck, hope it turns out well.
Thank you Keith for watching and commenting. I'm not sure who from Eastonmade is making slanderous and outright lies about us on their recent video post, but it is very upsetting. From what I see in their last comment, they will be contacting me tomorrow to try and resolve the matter.
Sad to hear this especially after seeing other loaner / try before buy out there. Easton should stand by this big time. Best wishes.
Thanks for watching. I believe the issue is resolved now since we received the new engine.
I have no experience with the company but there is only two ways water can get in, one air cleaner, two exhaust. I saw another video on You tube where there was a little metal deflector on the end of the exhaust to push the hot gases away from the engine . If they put this on upside down and rain water ,snow, what have you would go directly into the motor. There has to be a way that water got in there. Good luck with it'
WOW !!!! Get real Henry ! Very unacceptable experience with customer service on all aspects fm ordering to lack of follow-up along the process on THEIR part. Andrew needs to step up and make this right.
Ramsplitterdropped the ball for Brad with bad publicity , does Andrew want to join that group?
Best wishes for a satisfactory outcome.
Hi Jimbo505, Thanks for your comment! Those are our thoughts entirely. We do realize and understand how quickly his business has grown. With that comes a lot of adjusting and growing pains. I realize, maybe more than Francis, that the wait time is par for what many experience. However, the issue lies in that the wait time is always changing. The follow-up with customer service was lacking. Even an email stating the estimated delivery day would be May 2023, instead of radio silence, would have been great!
Giving Andrew bad publicity is not our intent. He has always seemed to be a genuine person with great business morals.
Our only hope is to have the engine replaced. We paid for a new machine and do expect to have a new engine, not one with water and rust in it.
🍻 Have a great rest of your weekend. - Brittany
I believe your intent is not bad publicity. He most likely doesn't realize the decisions being made from his people and passing the buck onto a warranty provider of the engine. That reasoning is unacceptable. Flat out wrong.
Wolf Ridge has stepped up on their products and faults. I truly believe and hope Andrew would do the same.
Wow I’m glad I stumbled across this video as I was thinking about buying a splitter from these people. Thanks for sharing. It sure sounds like the customers are funding this business with all the BS & run around they gave you folks. Keep it 🇺🇸 people.
Thanks for watching and commenting. Eastonmade did end up sending a new engine after the original failed in a very short time. I see Wolf Ridge and Garland Fabrications are making a good upright splitter if you're in the market for these types. They are made in the USA and are less expensive but still great quality.
@@bfoutdooradventures Wolf Ridge will be getting my money.
sorry about all your trouble they need to send some one to put a new engine on. the rust will cause it to wear out faster and there is bearing damage too. i think it came in thru muffler and the exhast valve was open. best of luck take care, be safe and well.
Thanks for watching John. I think you are correct in that assumption. The muffler has been shipped back to Eastonmade and they will test it.
I have had water in engines, my own fault and they continued to run... A new purchase is just that, new. For 13,000 he should be able to check the oil, pull the starter and split. No excuses
Hi Patrick, thanks for watching and commenting. I'm not sure whether it was or wasn't checked at the factory, but I would only assume they did in order to check the hydraulics and engine function. The engine had gas and oil in it, so someone did fill it after installing it on the machine during production.
Ive seen rain water enter engines through exhaust or intake valves if the engine is left uncovered, will get into the oil and cylinder just like you experienced.
Thanks for watching. We are inclined to think that may have been what happened.
Very surprising that Eastonmade (Henri) stated the engine was good for 3 years. I, like you, believe B&S will waffle on repair. I truly believe Eastonmade will honor their past great customer service. Especially in light of you calling them out on providing several You Tubers loaner machines so quickly. I know, these channels because I watch them and you are right that you should not have been made to wait so long for a defective machine. Like many that follow firewood channels, I would much prefer the Honda engine versus the Vanguard. Good luck and thanks for posting.
Thanks David for watching and commenting. I have already been told by the B&S dealership that the machine is going to for inspection that it won't be covered and will be documented. They requested all my paperwork from Eastonmade when I take it there. I guess calling them out might not have made them happy since I have not heard anything from them since they denied the engine issue, but I just stated what many others were thinking and experiencing themselves while waiting for their machines. I'm not engine brand specific, I just want a reliable engine.
Yikes, that’s a long time & a lot of money spent just to have those kind of issues from the start & expect the customer to figure out. Hope they solve the issue but glad I didn’t go this route for these reasons.
Hi Kyle, thanks for watching and commenting. Yes, it was a long wait and our experience with customer service and warranty service is below sub-par. Maybe your route was a better choice after all.
Hello Guys, Typical Two big to quick in business, Happen to me in 1989-1992 we went from 6-37 employees trying to stay on schedule, Hope Andrew gets wind of this, Take Care 🚜🪵👍🏼🇺🇸
Hi Larry and Robin, Thanks for watching. 💕
We are thinking the same thing happened to them. Which is GREAT for them! It will take time to work through the kinks a day ger their business flowing like it should.
It does stink that we are caught in the growing pains. What is really bothering us is that we were told that the engine is "fine," according to Henri at Eastonmade. They didn't want to really even hear or see what was happening.
I can understand the wait time, but not other people getting to use one for free before a paying customer.
I can understand how things get missed during final inspection, but not being ignored afterward.
We are only asking for the engine to be replaced. We are going to follow up with the Briggs and Straton Dealer near us to have the engine fully inspected. That's at our own cost. We know the engine is compromised. We are looking to see how compromised and how much it will affect the engines' life expectancy as well as our warranty through them as this isn't something that likely happened during the manufacturing of the engine.
Happy Mothers Day, Robin! 💕
B&F you guys should have angels wings for the diplomatic way you are dealing with this. If i were me and this happened, well we wont get into that. But i hope and pray Andrew gets wind of this soon and deals with it. Good luck is all i can say.
Thanks for watching and commenting Keith. I took the machine to the local Authorized Briggs and Stratton dealership for diagnostic and inspection. I deal with stressful issues every day, and my wife works in the education system, so we have built up a tolerance, I guess. We were only asking for a machine with a long life expectancy and quality build. We will have to wait to see how it turns out.
Eastonmade should be contacting your local Briggs And Stratton dealer and have the engine replaced, no charge ! Period…..you did not get what you paid for. And I agree, units should not be going out for advertising when order’s have not been filled in a timely manner….IMHO. I hope it all gets worked out satisfactorily for you guy’s. Eastonmade needs to make this right ! Plus some, for all the inconvenience, delay and wasted time and money you all have gone through…..Hope it all works out. Rick
Thanks for watching and commenting Rick. I sure wish you worked for Eastonmade....the issue would have been simpler for us! I hope it all works out too, but as of right now as you seen in the video we are told the engine is fine and no damage was done..... I'm not a mechanic but I did stay a motel 6 the other night.🤣
The water most likely got sucked in it from being on the delivery truck. If both the valves where open( Valve overlap), 70 mph airflow can create a venturi pulling rain water in as it went down the freeway. I've had it happen to me towing my splitter and forgetting to shut the gas off before I left., When I got there the cylinder was completely flooded with gas. Sucks that it happens , they really need to plug the mufflers as part of the shipment on an open deck trailer delivery. If one valve is shut ( most common) it don't really matter and most of the time one of them always will be shut.
That sucks good luck to you guys. I would be pissed.
Hi John, it took some time, but I believe Eastonmade is going to stand behind the engine. It was very frustrating at the start of this process. Our vanguard dealer is going through the engine right now. Eastonmade sent a new muffler that is going to be installed. As of right now, we are going to be the ones covering the inspection costs. Thanks again, Brittany
Dang guys I sure hope that everything thing works out these machines are not cheap 👍👍🇺🇸
Thanks Glenn for watching. Yes they are a little pricey, but are worth the money when they are fully functioning machines. Have a great day and we appreciate your watching and support.🙂
At 11:33 is the yellow oil filler cap tight and gasket good? I'm just trying to think how water got in. Hope you get things worked out to your satisfaction.
Joe, thanks for watching and the tip. I just went and checked the machine. It was on super tight with what appears to be a good rubber O-ring. I never thought of checking it, but I'm not a mechanic by any means. I, too , am baffled by the amount of water in the machine. I could see if the machine was delivered on a flat bed trailer with no protection and driving through a day of rain, but something would still have to be open on the engine to let water in.
One answer Easton needs to replace the engine no question 3 year warranty won't replace it I guarantee it for 13 grand Easton needs to send you a new one period
After thinking about it, is probably what is called a "freight claim" issue with the water in the engine. In other words, is damaged freight.
Hi Jeffery, I am unsure of where the water came from, but if it was tampered with, it was sometime after production or during shipping. We do not know and are not accusing anyone, we just want it to be right. Thanks for watching.
Rain water.
Ether thru the muffler or air intake.
Keeping it under shelter of some sort, tarp or roof of some sort is the only way of keeping rain out.
.
Thats my opinion, as someone that works on engines.
0.01c
I had to read way down in the comments that Eastonmade sent you a new engine and didn't leave you hanging. If they hadn't, they would deserver to be roasted. But, they took care of it. It'd be the standup thing to do, to put it in your transcript/description that Eastonmade took care of the problem. The people who don't read all the comments are still led to believe that Eastonmade didn't, which doesn't reflect well on you.
If you haven’t already pull you air filter out and make sure no signs of water on it
Easton made should send you a new engine . The amount of water in the engine has damaged the bearings “ PERIOD “ !!!! I know who I will not be dealing with when I upgrade . I was also wondering why it took y’all so long to get the axis . NO EXCUSE for this type of service !! Thank you for sharing .
Hiya Del! Our thoughts are that the engine missed a final check on the production line. Which I truly understand happens. Human errors. Our biggest issue is that they don't find this to be an issue. And the wait times could be explained if they had been the first to reach out instead of Francis reaching out many times to just be lead along.
There are a few USA made upright splitters. Garland Fabrications is one we recently saw. It is less than an Eastonmade and less of a wait time. I can't say how it is on durability. I haven't seen one in person. There are a lot of things we still like about the Axis. What is making us really skeptical is how long the engine will last.
🍻🍻 As always, have a great weekend. ❤️ ya
Did you check your hydraulic tank for water as well ? 😮 and the fuel tank .
Thanks for watching and commenting Darrell. No I did not, I looked at the sight glass on the hydro tank and it reads at the full mark. After all the water was expelled from the cylinder and oil drained and replaced with new it started right away. I only ran it for under 5 minutes and the hydraulics work fine. The machine has been sitting in my driveway since then and goes to the shop for inspection next week by an authorized technician....at my cost.
I ordered a 12-22 and had a wait. But everything went well. I did have a slight problem with the low oil shutdown and warranty covered all costs. Love my 12-22!
Thanks for watching. I'm glad you had good luck with the warranty from B&S, but I highly doubt the company would be willing to cover water damage inside of the engine if it was not a manufacturer defect. The machine goes to the B&S dealer this week to be inspected for a defect and possible future premature failure.
Wow. Not the best buying experience from Eastonmade. I wish you folks well in this predicament.
No, it was not the best buying experience we have had. We just wanted to make a video outlining our experience and letting others know what they might or might not encounter if they purchase a Eastonmade wood splitter. Thank for watching, we appreciate it.🙂
Wow! I would be fuming if I received a new splitter with an engine in that condition. Very surprised at Eastonmade. I know they are swamped with orders, but it appears there is a breakdown in the system. I hope they make it right for you. Also, I thought you were getting the electric start? A new 14 hp Honda, twin cylinder with electric start is about $1600. You may be better off with that instead of the Briggs. Does everything else work good?
Thanks for watching Jennie & Jeff. Yes, we were upset, but we wanted to figure out how it happened. Production or transportation was our thought. We were going to go electric but we figured the battery would go dead during the winter months when we would only use it occasionally and didn't want to remove the battery and put it back in everytime we went to use it. The machine does pull over easy for a 14hp engine. It will be stored outside since we don't have a building on our land tall enough to get it into. The machine is at the shop getting inspecte, and it did start up after the oil flush I did on it. It has 5 minutes of run time on it from testing the engine and hydraulics. We are working with Eastonmade on the issue.
@@bfoutdooradventures Good luck!
bummer on the motor. did it sit long enough to pit the cylinder wall? probably not. did it do any long term damage? only time will tell. if its not smoking I think it will be ok. (i'm not mechanic) If it fails in that 3 years hopefully B and S covers it and didn't red flag it when you went to the dealer and documented it. If it was my machine I would be ticked too.
as for service from them. I can't say enough good things, whenever we need parts for a break down they have gotten them out fast and any questions they have either answered the phone or gotten back to me within a few hrs.
Hi Kev, after much research and watching countless videos, it is the reason we went with the Eastonmade Axis. I truly believe they are a good company and am not sure why we are having this issue. I spoke with Henri directly and got his email address for sending the video and pics. I am unsure how long the water was in the machine since it came to me that way, and it was supposedly just out of production the week before. The trucking company picked it up on Friday the 5th of May and delivered it on the 9th on a covered trailer. The machine did smoke on first start up, but I assume all new engines would do that until the rings seat in. Hopefully, all will work out. Thanks again for watching and commenting.
@B&F Outdoors Adventures they would have tested that machine for sure. Without a motor they can't run hyd fluid through the system and fill the everything up. I really believe that motor will go forever and no permanent damage was done. Seen many quads swamped and oil drained, filled ran and drained twice and run 1000s of miles with no problems.
@Skidder Kev I too have heard stories of people having to drain and dry out their engine, Just not from the factory. It's not something we did and have to accept responsibilty for and hope for the best for the engine, like swamping an atv that was our fault. If you purchased a brand new expensive piece of logging equipment and it was delivered on a trailer to you and you discover the engine full of water, would you just accept it and hope for the best? The point we were making is this is not a garage sale or Facebook item that we bought and accept the condition its in. Sorry if I come off rude, I don't mean to, but how would you feel and handle the issue if it was yours and your money involved? Thanks for commenting.
That's the same as our Briggs & Stratton engine on our wood splitter (not Eastonmade). It’s the engine. If our splitter gets left outside when it rains it will get water in the engine and hydraulic fluid. The roads also have to be dry when you tow it or you’ll get water in the engine and hydraulic fluid. Hydraulic fluid isn’t cheap either.
Thanks for watching Mike. Did you figure out how the water gets inside the engine? Through the air filter or muffler?
Unfortunately no! We store it under a 3-sided shelter and then put a tarp over it. It's frustrating.
What a terrible customer service department…….
For water to come out of the spark plug hole, water would of had to be sitting on top of the piston? Right?
Thanks for watching. You are correct.
If Andrew has any business sense at all he will send you an new engine, and a public apology for all this bs ans sens Henri down the road. But the damage has,already been done to the reputation. Spending a ridiculous amount of money on this splitter and get treated this way is totally wrong. I have my own business too and going the little extra to satisfy a customer will pay it back meany times over. Happy customers talk, unhappy customers talk even more. I ll build my own before i order this machine or any other model, way over priced for what they are! Sad that you had all this trouble, hope they make it right.
Thanks for watching Mark. Hopefully no one else has this issue with their engine. It was disappointing to hear from Briggs and Stratton saying that they voided the warranty on the engine and didn't stand behind the water issue giving us a bs excuse that they're not supposed to be outside exposed to the rain. I can only imagine there's ten thousand briggs and stratton engines that aren't covered up every day. I think we're okay now with Andrew standing behind the engine when briggs dropped the ball on it.
Hello just watched your video and even though it was done seven months ago you have aon your hands. I’ve been a mechanic for over 30 years and the only way water can get into an air cooled engine is from the air filter, box or the muffler. The only scenario I can put together is after Easton made ran their checks for hydraulic function and operation and then they set it aside for the shipping company to pick it up. During that time it must’ve rained in the water got into the engine through probably the muffler has the air filter has a cover on it, and once the shipping company. picked it up and delivered it to you. This is a Easton made warranty issue and not a Briggs & Stratton warranty issue. The salesman telling you you have a three-year warranty is a bunch of hogwash. His name is not on the dotted line and he will not be around in three years when you start having engine compression problems do too the piston rings prematurely failing in loss of compression and power. I am not a big fan of Briggs & Stratton engines as a rattle too much. I have seen some access machines using the Honda engines which are much quieter And smoother. But that is a personal opinion of mine. You have to work with what you have. Good luck.
Thanks for watching. The new engine is working good. I think you may be on the right track for how the water got inside the engine.
Run it..
I thought you added on the electric start upgrade on one of those first calls to eastonmade??
Hi Jimmie. A lot of the issues we were having have been resolved. I think a lot of the issues were miscommunication happening on Eastonmade's end.
We did call about the electric start and opted not to. It would have increased the wait time. Francis was also worried about the battery dying. Thanks for watching. 🍻 Have a great weekend. Brittany
Thanks for sharing. I’m in the market but after watching this I’ll be going a different route!
Thanks for watching. Wolfe Ridge has produced a vertical splitter that looks really nice for the money. You might want to check them out.
Decided to go with a garland manufacturing verti split!!
Hello ,no matter what ,suppliers r responsible for product they sell with warranty ,also products such as these mostly cannot b shipped with fluids in them ,fluids r supplied in closed containers
Thanks for watching Michael. The Axis had gas and oil in the machine already when I received it. I was going to demonstrate it for a few coworkers and couldn't even get it to pull over. They had a had a few things to say about it when I told them how much the machine cost. I agree the manufacturer is responsible for a quality product and anything that happens in transportation before the customer receives it.
Man i was looking at those last year and man am i so glad we went with the wolfe ridge splitter and we have 150 hours
IF Eastonmade is a reputable company they will make it good with a new engine, Plus compensation for time and material that you are out. If not you should play this video every week. Sorry for your situation it must make you feel bad
Thanks for watching, Doug. 🍻 Our hope is that the engine is replaced. It is possible that is just for our peice of mind. But, our feelings are that a new engine shouldn't have water/rust in it prior to our delivery.
We don't like leaving negative reviews, especially for a company that makes such quality equipment. There is a reason they grew so fast, their customer service was amazing, and their product was next level. However, we feel that their customer service needs to be reevaluated. Their product is still top tier. The engine was a mishap, and unfortunately , we have been left to deal with it.
Thanks for watching and commenting!
That 16 month wait time is getting absolutely ridiculous. Thats why I didnt go with Eastonmade when it was time for me to upgrade. My wait time was 7 months right in the middle of the pandemic. And thats because I wanted to wait for a Honda engine. I hope your engine issue is resolved sooner then later.
Hi Jeff, we did have a much longer wait time than expected. Unfortunately, now that we have the machine, we are uncomfortable to use it due to the engine quality comprimised.
I did scuba diving for 30 years and I recovered a snowmobile that was in 70 feet of water for 9 months had it running in less than 4 hours and run the heck out of that sled for 5 years and sold it to a guy down the road and he run it another 5 with no issues.The owner did not want it back as he was going through a divorce so I payed him some money for it to make it legal for me to have it and register it for the trails and own it. It think this small engine will live for years and never be a problem I would change the oil 2 or 3 times in the 1st 15 to 20 hours of run time. Sorry this happened to you guys I think when Andrew finds out he will take care of it I have heard to many good things about his customer service. keep going in the firewood business I have been doing it for 15 years now and I retired from my 40 hour job and I just cant bring myself to give up firewood I have a Dyna SC-16 that I do about 800 face cords a year with some part time job I love the people I meet and some are life long friend now. Good luck and stay safe keep all your fingers work smart
Thanks for watching and your comment. I'm not a mechanic by any means and was looking for others advice on the matter. Firewood does seem to be a passion a lot of people have. 800 cords a year sure is a full time job! I have seen numerous comments and testimonies of Eastonmade quality and service, that is why we opted to purchase the machine.
@@bfoutdooradventures I have watched many of your videos and was wondering what happened as I was not seeing much from you I knew you had a machine on the way and was waiting for your video and the wood you was going to do with it. Talk to a guy in your area that works on small engines and get his opinion but I am sure it will be fine I have done all my own mechanical work my whole life and it was not run with the water thats good I would like to know how the water got in the engine. I had a 12 HP power lock up on me do to lack of oil my fault it took me a big pipe wrench to get it to turn again put the oil back in and it run fine for the life of the rider and was still running when I sold it for 50 bucks the mowing deck had rusted out that is tough good luck and make more videos love seeing you 2 working together
Sorry, but if B&S sold Easton on their engine being reliable for, Outdoor, Equipment, they are 100% responsible - there was natural Water intrusion.(i.e. Rain or melting snow) Easton did NOT Modify the engine itself in the manufacture of the Splitter and simply Bolted it in place in the assembly process.
*Now, if the Splitter was to get submerged or be sabotaged by some disgruntled individual, then neither company is responsible and perhaps - Insurance - would cover any damages.
Im sure they have seen this video by now so what are they going to do ? And ya might want to check the splitter circuit for water too
Thanks for watching and commenting. They have seen the video, and we are working on a solution with the engine. I took it to my local B&S dealer, and he's investigating and inspecting it for me.
Success can be an unmanageable thing indeed !
Thanks for watching and commenting. Sometimes it can be if you're not careful.
I agree that Paying Customers get Priority on Delivery of a Free unit to use and make content for us to Buy🤔
When you see advertisement units delivered prior to your Purchase had to be aggravating with your full deposit already made. The power of TH-cam worked both ways on this . Need to make sure the Heavy hitters that promote For them help correct communication with paying customers and make the calls before us. Don’t pay a bill see how long it takes see how your doing 😂
That being said I think they make a very good machine and have success need improvements on communication production keep customers in the loop. I personally dread making the call and say we are behind on something.
Thanks for watching and commenting Robert. The long wait and aggrevavation of seeing others get the "LOANER" machines before paying customers is concerning for a lot of their customers, but I was told it was Andrew's marketing decision when i called them back in january 2023. The issue we have is the unit came to us damaged from water. We didn't ask for anything more than to get the machine back to the original condition as new because that is what we paid for. Whether it was from the factory or transport is not our problem to fix. I just saw on the latest video Eastonmade posted, they were called out by Bruce G for the engine issue, and their response was to call us Liars!! What kind of company have they become!!
Eastonmade SHOULD replace the engine... period. They can afford it.
Water got in there from either air filter, or intake or through muffler, exhaust side if either sides valve was open, water would go in...
Number of issues there, hydrolock, rod, piston or valve damage...
Just say no damage like that, and you want to use the machine... have enough oil on hand to change oil two times after short runs. Get some Marvel Mystery Oil, pull spark plug, pour a small amount in cylinder and spin engine with plug out. Put plug back, fill with clean oil and add a little MMO to oil and run engine. See if it sounds ok. Chances are, if no hydrolock damage, it will probably be ok.
Not saying it is right, but you can use machine if Eastonmade wimps out and does not do the right thing.
Good luck.
Thanks for the advice. 😀
We know the engine isn't completely failed. But, an engine should last 10+ years. With the amount of water that was in it, it is definitely compromised.
🍻 Cheer for a good weekend to you!
@@bfoutdooradventures well... water in the engine not good, BUT, probably wasn't in there long enough to cause serious damage... keep flushing with clean oil and if it sounds ok you will probably be fine.
Not makin excuses for Eastonmade... for good customer relations and good will, they should have replaced the engine, but we live in a world full of bs you have to put up with.
Good you put the vid out there. May give pause to buying one of their machines. I have a big All Wood splitter made in Mich, has a Honda 390 eng, elec start... made very well have had it over 6 yrs, it is a good one.
Hopefully yours will be ok.
I would be royally pissed! But not at anyone just yet. Thumbs down to anyone that says just run it like that, I'm pretty sure those same people would be just as horrified as you. You pay that much for anything and receive it in that condition, expectations are any reputable company will make it right, no matter the cost. With what has been on Andrew's mind of late, (family crisis) whats going on in the business, hasn't been on the forefront, but I think Henry is cautiously moving forward (i hope) and researching where the ball dropped before he can commit to which way to go.. Knee jerk reaction from any company is to do root cause analysis before commiting to resolution. I suspect this level of support has to go to the top (Andrew). As having had experience in the service industry, I'm sure that is the direction being taken at this point.. It's too early to point fingers or assume whats wrong will not be corrected .... but based on posting from almost every Eastonmade user, I don't think you have to worry, but if not, this could jeopardize any good good standing Andrew has strived to achieve.. I sincerely hope Andrew resolves this publicly on your channel and his...and uses your experience as an example of the commitment Eastonmade is known for. Saying best of luck is hollow from a complete stranger, but I have faith in the commitment Andrew has for his customers!
Thank you for watching and commenting, your post is very correct and logical. I just learned tonight after watching Andrew's video ( I still watch eastonmade videos because I find it interesting on what they are doing and how they do things) that he has had a family medical situation. I hope his wife is doing good and hope she makes a speedy recovery. The issue I have is not life threating and can be resolved in time one way or another. The least Henri could do is communicate if, in fact, they are looking into it or not. There has been no communication since he denied damage to the engine, and stated it didn't need to be replaced last week, even after I sent the video to him.
Unbelievable. No excuse for the engine being full of water hnless it was strapped to a submarine and hauled through the water. I went with Wolfe Ridge for a reason, the Honda engine. When I picked it up, was told that in their engine supplier agreement that they are guaranteed engines when they need them by Honda. Hopefully Eastonmade does the right thing and replace the engine. Unreal, engine built nearly a year before you got the splitter.
Hi Jeffery, it's been a trip, to say the least. It wasn't even so much the wait time for us. The bigger issue was not having even an estimated delivery date or constant changing of the date. With the biggest issue being the water in the engine and being told "it's no big deal" by Eastonmade. So much of our research went into trying to find a quality machine with a reputable dealer. I am not sure if the engine issue will be resolved by Eastonmade. I feel like we will be going through Briggs and Straton and spending more money to guarantee that we follow through on our end to hold up to their warranty.
🍻 Have a great weekend 🍻
@B&F Outdoors Adventures hopefully it all ends well and you get everything covered without you spending more money.
@@thefirewooddoctor, we will cross our fingers.
It's a shame they put off a paying customer especially since they were behind schedule. Hope everything works out for the best.
Thanks for watching and commenting Jim. I agree, but we are past that and accepted that a while ago before we received our splitter. We only want what we paid for but did not receive.
@@bfoutdooradventures I hear what you're saying, I purchased a large item 38K was told twelve weeks. Finally received it thirteen months later. I to had to continuously call to find out the hold up. Was quoted Honda motor and received the same motor you have, I have no issues with operation but still disappointed. This purchase was not thru eastonmade.
I really appreciate your video and sympathize with your disappointment. I am done watching Easton Made videos and will certainly not even consider Easton Made when I replace my Northstar splitter with a faster splitter. Thanks so much for making this video and documenting the entire process. Easton Made should have sent you a replacement engine immediately. There is little doubt they could have gotten Briggs&Stratton to replace the engine when they buy hundreds of engines a year.
Thanks for watching and commenting Dan. Brittany and I made the video so others would know what to expect and how long it might take. We never imagined that it would be damaged, but hopefully, the engine will last. I've had others comment saying the engine does not sound like it's running right. I am not a mechanic, so I can't say one way or the other. As for now, Brittany really likes the machine a lot and thinks it does a great job splitting. I think Eastonmade could use some improvement on keeping customers informed throughout the process by reaching out to the customer periodically and letting them know wait times for the machines they ordered.As far as the life of the engine only time will tell.
Looks like vandalism to me. Can’t be ruled out, In which case you can’t put blame on Eastonmade.
I’ve had excellent service from Andrew and his team including Henry for any issues I’ve experienced.
Thanks for watching and commenting. We are unsure of where the water came from and are not blaming Eastonmade. Regardless of how the water got into the machine before we received it, it is not our fault. I would say the manufacturer is responsible for any damages prior to us taking possession, is all.
i had the absolute worst customer service from the company. I think its wild that the prices have gone up $5k since I bought mine.
@Bob Barker Thanks for watching Bob. I haven't had any customer service. I was told engine was still good, no damage done and no engine replacement. I wouldn't call that customer service. Customer service would be to instruct me to take it to the local authorized Briggs & Stratton dealer and have it checked out, and they would cover the bill. I have an appointment next week for the machine to go in to get checked out at my expense.
After reading several reviews about the company, it seems to me that if it looks like the machine looks or sounds to be vandalized, Andrew won't fix it for free. That's what I gather. I could be wrong.
Think they're too worried about giving out free Splitters to everybody with the big TH-cam channel!! Which is BS for the paying customer that doesn't. Really hope they do the right thing for you and your business. Fwiw I have 2 Wolfe Ridge Splitters,1 skid steer splitter,1 firewood conveyor! As far as customer service with Wolfe Ridge after the sale has-been A+ what parts I have needed have shipped out next day free of charge👍🇺🇲 Just sub to your Channel look forward to seeing this issue get resolved in a timely manner so you can get back to what's important splitting and stacking🍻
Thanks for watching Dave. It's good to hear Chris at Wolf Ridge has taken care of your needs. We are currently working with Eastonmade to resolve ours and isolate where the water issue came from.
Andrew doesn't seem like that kind of business man to me must not know yet
Hi, glad to see your new splitter.
The engine is just a component of the machine . It can be replaced.
The splitter will work well for you. I personally don’t care for the vanguard on mine. When I ordered mine they put Hondas on the axis and before I got it I seen a video of them putting vanguards on them. I called to see if I could get it without a engine so I could put a Honda on it. They said no.. ( had no problem finding one for so I bought it). Read the manual that come
With the engine to see the actual warranty time.
All and all it’s a good machine !
What manufacturer number is your axis?
Thanks for watching and commenting. Our machine is #175 and was manufactured in April . I feel the quality build of the machine looks great and the machine is not junk. I believe the motor won't have the life expectancy it should have since it had water sitting in it rusting the components. I would rather have the honda engine also, but they come with the vanguard engine. The problem is the splitters are way expensive and a new engine would add another $1500+ dollars to replace.
Most likely from transport.. probably got in thru the exhaust and as long as it starts and runs you documented it good you should be good to go.. should have drained oil first thing water will sit at bottom and not show on dip stick…
Thanks for watching and commenting Ty. We pulled the air filter, bone dry and not even a water spot inside. We did drain the oil, flushed it with a little bit of clean oil and did another oil change after we ran it 3 minutes to circulate it. Looking at the oil before it went to the Briggs & Stratton dealership today it still had milky streaks in it at the filler plug. They are going to do a complete inspection and check it over thoroughly after seeing the video.
Eastonmade would be better off dropping the price of that splitter by $3k and let the customer provide a better engine. I've had a log splitter for 18 years with a Honda engine which has been left out in in the rain and snow for most of it's life and never hot water in the engine.
Thanks for watching and commenting. I have also had Briggs & Stratton engines left outside uncovered for many years and had no issues. According to B&S the engines are to be covered, otherwise it voids the warranty for any water intrusion.
I’m feeling for you guys. Easton made Andrew owes you guys big-time another splitter and a nice cruise somewhere on a big ship that might be able to help you recover Maybe. Wish you the best.!
Thanks Jeff for watching and supporting us. A cruise to a tropical island would be nice lol, but we just want a new engine. I just hope there are no other machines that were on the truck have the same issue. Hopefully, it is a one-off incident, and others don't have this issue.
Do you have any up dates, I have been looking at the 12-22 but if I don't here good news, I will be looking at other splitters, good luck @@bfoutdooradventures
Oh nooo!
It will probably be a few weeks until the Axis is seen in action. We want the engine fully inspected before we run it. ❤️
Didn't you post a Shorts the other day with the Axis running and making a few splits? What happened to that video and where was the Axis between then and when you discovered the water in the engine? I think someone vandalized your machine, doesn't seem like this could have happened any other way.
Hi Dan, we did post a video of Brittany making two splits of firewood AFTER I removed the water from the engine and oil, to check to see if the machine still ran. We ran it for five minutes to circulate the new oil and dumped it to replace it with a second batch of new oil to flush more water out of the crankcase. We were waiting for a response from Eastonmade and when we received the response that they weren't going to replace the engine we pulled the video. The motor runs and the hydraulics work, but the longevity of a $2000 engine is our concern. We discovered the water immediately after bringing it home from delivery at my work, since the engine couldn't be pulled over to demonstrate it for fellow employees. I contacted Eastonmade the next morning ( they were already closed on the day of delivery) and spoke with Henri. As i stated in the video, Henri said he had one machine previously that had the same issue and we came to the conclusion it may be hydrolocked from possible gas leaking into the cylinder during transport-filling the cylinder with fuel (simple fix- pull plug and turn over engine to release the excess gas from the cylinder).The only way for vandalism to happen would have been at the Eastonmade factory or in transit on an enclosed semi. We assumed Eastonmade would stand by their product, and we would start making videos this weekend with no mention of the issue we were having, and just run the machine while waiting for a replacement engine. If you noticed in the comments of that video, Eastonmade commented and apologized for the long wait time, but nothing about the engine issue we were dealing with them on. Had we known at that time they were not going to stand behind the product, we would not have posted that video.Thanks for watching and commenting.
Would be pretty damn sad if someone vandalized it. Is the only way I can think of for that much water to get into the engine. Even with the exhaust deflector pointed up, would take a helluva lot of rain to get that much water into it. Such a scenario is beyond unlikely with the way it was covered during transport.
It sounds like it was delivered damaged, vandalized or not it happened before delivery, eastonmade should make this right.
@clarkharms Andrew offered to warranty the engine or an immediate replacement if they wanted it. Think they are going to run it as-is and cross their fingers.
@@thefirewooddoctor Didn't offer an immediate replacement just warranty.
Motorcyles, 4 wheelers etc go under water all the time. Flip them on end, drain the water out, then drain the oil out, add new oil, drive it a few hours drain it again, add more oil and go back in the mud. I've done it tons of times and no issues.
Hi Dale thanks for watching. I would agree with you 100% but the issue was the water coming out was rusty. Rusty water means the cast iron cylinder and rings were rusted and the water was in the engine for a while, long enough to cause internal rusting.
Yes, that is Eastman's falt you need to show your video to your lawyer if you have one,if not you need to get one. Show him the video and ask him what you should do. Trust me he will tell you what to do. And to me it looks like it has got moisture in it some how so I do wish you the best.
Thanks for watching. Eastonmade sent a replacement engine.
I would call Andrew. directly himself and keep calling untell he responded and continued posting on youtube videos regarding your problem that will get his attention real fast. This is the first time I have heard of problems with Eastonmade support and how they're trying to blow you off. I think it had to happen in the delivery prosses. If this happened to me I would demand the cost of the engine from Eastonmade and replace it with a Honda
Thanks for watching Charlie. The issue has been resolved so far, and Andrew is guaranteeing the engine since briggs won't stand behind it.
I hate suggesting this because you already know there was rust in the engine but can you make a followup video with a borescope picture showing you much rust is inside the engine? I know you a buying tools that you shouldn't have to but it may give you a better case to get it replaced. Just my two cents, really feel badly for you all.
Thanks for watching Brian. We too the machine to the local Authorized Briggs & Stratton dealership. They are going to bore scope it and check the compression. After watching the videos I have, they were shocked and confused by how the water got into the machine.
I was thinking on purchasing one of the wood splitters. But after this, I wouldn't buy c*** from them. Even it was the best day or the last comedy built out there
Thanks for watching and commenting. Even though we had some issues at the beginning, the machine is working great for us now.
I am so sick of everyone getting free eastonmade splitters.
Others have, but we did not. I guess it's a business decision on their end.
The one that makes me shake my head is the JPF guy. He's a complete joke. No positive advertising could ever come from giving that guy a machine to destroy.
My 11 hp honda engine on my sawmill does it (hydrolock with fuel)if i forget to turn off fuel before transport. My wood splitter also
Thanks for watching and commenting. Luckily, I don't have any equipment that hydrolocks but have had the carbs overflow from transporting without shutting the gas off. I assumed it was gas until I pulled the plug and discovered the water.
I had so many issues with my Axis I would not buy one I'm actually have mine for sale. They had to ship a new Hydraulic tank, lift cylinder, outrigger leg. The machine is just not a safe machine in my opinion as well as many other professional people who have run it. Look at the videos about wood being pushed apart instead of split because Andrew doesn't believe in having a sharp wedge. The Hand cranking of that very heavy conveyor with a boat winch that came with no instruction of use. Several times the thing came crashing down. The overall apperance looked like it had been sitting outside for years. The hydraulic tank was overfull of oil and blew out of the cap all over me and the ground. The paint peeled off the Hyd. tank and so Andre sent a new tank. The pump is not big enough to run the splitter and conveyor at the same time. The conveyor always stops. The fact that you have to use a ratchet strap or something to install the pin onto the lift cylinder is crazy and the tray is super heavy. The cylinder will not hold up the wood when it is in the tray. So they sent me another cylinder. The tray comes up and down at random speeds that most the time the wood ends up on the ground. The other thing is now the wedge sticks in the down mode and well it's dangerous if your not paying attention. I also told them that the wedge should be a different color so you don't get used to it and if your not paying attention where your hands are because it just all looks the same. I went round and round with Henri and Andrew and well They need to go back to the drawing board with this machine. All The operation controls should be from the operators side. I hate having to walk around the machine to shut it off and make the conveyor work . I put a electric winch on to raise and lower the conveyor and the tray. You would think Andrew could of thought about this stuff. I've had mine now for awhile and well Wolfe ridge just came out with a machine that looks like they have addressed all the issues I've talked about and then some .I really wanted this machine so I could go do portable jobs. I hope this helps anyone thinking about an Axis. I would look at a different machine. I also own a powers split. It runs circles around the Axis. I'm a women whos been doing firewood for over 25 years and also own a Blockbuster 12-20. I know what I'm talking about with machines. I really don't like running this Axis. If someone really wants one contact me. I'm in California. Thanks for reading this I just felt that someone who makes a living with different firewood machines and the Axis should give an honest opinion. Your welcome to call me direct. 707-498-1122
Thanks for watching Gia. I'm sorry to hear you had so many problems with your Axis. The only issue we have had since we received it was the water in the engine. Since we received the new engine, we have not had a problem since, but we will keep an eye on it. Thanks for sharing your issues, and I hope Eastonmade stands behind their product.
this is most bazar thing i ever seen . water can only get in if the air cleaner is off or threw muffler . but down in the crank case well threw the breather . this seams like some one did this on purpose or the motor went under water and was never tested , drain water put wd in cylinder . it be fine . after an hr change oil again
Thanks for watching Jeff. The engine muffler is also suspect due to the ability to let water directly into the valves and down the cylinder if it was defective.
@@bfoutdooradventures yea it possible that was lot water in case it would have to seep past the rings . but possible prolonged water entering muffler i bet this video make them cover motors now
Has andrew made it right?
Thanks for watching. Eastonmade sent a new engine which I had installed on the splitter. It works good now.
Very poor business decision by Eastonmade. They could have taken care of this for a new customer in no time and avoided all this negative publicity. I'm a retired businessman and I would have bent over backwards to get this settled and end up with a happy customer that just shelled out $13K for a top of the line splitter. The company could have worked out a deal with Briggs for a replacement with all the business they give them. Swap the engines already! Would love a follow-up on this.
Thanks for watching and commenting. The engine issue was resolved in one of the videos later after the issue happened. The splitter has worked well for us since.
that sucks. i think it was a bad move on Eastonmade to switch from Honda motors to briggs and Stratton.
Thanks for watching. I prefer a honda motor any day over Briggs.
Like Forest Gump would say: Feces occurr! It looks like someone put that water in there. The only thing I could imagine is a water hose through the exhaust with the valve stuck open.
Hey GA Wilson, ain't that the truth. We've had it at a Briggs Dealer and they are equally as stumped as to why there was so much water in there. But moreso, they can't figure out how water got in after it rained in our second video. It's only about 3 minutes long if you want to check it out. I don't know what's going to happen with it. I know I have approx 10 cord I'd like split up before it gets too hot this summer. But, I'm not afraid of working hard in the early morning hours to "get 'er done".
Anyways, thanks for watching! 🍻 Brittany
Did you check the air filter
Thanks for watching. Yes, I checked the air filter, and it was clean and no signs any moisture entered through the airbox.
I think that engine will be fine. That cast will surface rust quickly. Not a big deal!
I had good customer service from Easton made. The lead time is long but I’d rather them take time and build a good splitter than rush it.
Looking forward to seeing you trying it out at your wood yard ( you will really like it)
An engine full of water on a brand new $13,000 machine is not a big deal ? Nice try buddy , they should be getting a brand new engine
Hi W Ridgewood, with water sitting in the engine for an unknown amount of time, and it rusting, we have concerns over micro pitting. Our bigger concern is that the engine will fail before its life expectancy. It may fail before the 3 yr warranty. Our Briggs and Straton dealer said the engine is most likely compromised. We are delivering it to them on Monday to have the engine fully inspected.
In our research time, we found that Eastonmade had great customer service. The machines were top knotch. We tested two different machines from other customers in our area. They had only great things to say about Eastonmade as well. However, this video was documenting our specific situation.
Thanks for your feedback. We hope you have a great weekend!
@@bfoutdooradventures would be nice to get the electric start if they replace it.
Seems highly suspect. Can’t figure how water cup have filled the cylinder.
Thanks for watching and commenting. I would think it highly unlikely on an enclosed semi traveling from canada to the USA and wouldn't want to think an employee would have done it, but nowadays you never know. The machine is at Briggs & Stratton dealer getting inspected.
I’m so sorry you’re experiencing this. Honestly, I’ve had almost zero issue with my Axis and the 2 minor things I can think of that needed fixed was addressed in a very timely manner. They make one hell of a machine and I truly believe they will make this right.
Thanks for watching Mike,. Your channel was the one that made me decide on ordering the axis in the first place. I agree, I do believe they make an excellent machine and are very, very dependable machines. The only problem is, this Machine will not be. Besides the 16 plus months to wait to receive it, now we have a machine that is comprimised. I just wish they would have taken responsibility for it and not brushed it off onto an engine manufacturing issue in the future. Thank you for watching and your comment in support of our dilemma. 🙂
Definitely not alone... My 22-28 was phucked up when i received it.... Still haven't gotten a response.... 15k Worth of a machine... Schitty customer service 🤷🏾♂️
Thanks for watching Bigdawg . When did you get your machine, and what was wrong with it? I'm curious about what problem you had.
@@bfoutdooradventures mar '22 / hydraulic fluid leaking from main line from pump and the adjustable was totally uneven, like it didn't sit level on concrete... Just really disappointing for something so expensive
Sounds like bad gas was put in it. It could have started and ran when gas was mixed but after settling the water would have seperated then rested on the bottom of tank and got sucked into the cylinder.
The correct response from Eastonmade after seeing the video should have been. We are sorry this happened to you. We are going to make it right. Lets arrange an engine swap. If as they believe the engine is fine they should put on a demo unit so they can keep an eye on it. For what this video is going to cost them they should have eaten the cost of a new engine. A customer service reputation is hard earned and easily lost as they will soon find out.
Thanks for watching. Eastonmade did eventually send a new engine which we had installed. The machine is running good now.