Hey @louis-evenlabs I can see that in the first sentence the agent call you by your name. Which means, you already have an account and is already recognized as an active user, right? I was expecting you to act as a user that was creating an account first.
@@timooothy1234 In the video, as an existing user, he subscribed to a new plan and requested a refund right after that. The workflow that I assumed was exactly the same, the only difference is that instead of starting the video with an existing user, he would first create the user. I reached out to him on Twitter and this was his answer: "Yep already signed in so it pull existing user context. This agent has the ability to create new customers too."
This is the flow for a signed-in user where the stripe customer ID is known. The first message, language & system prompt are dynamic so they change with each user interaction. It helps even more if a card has already been used as the agent can just trigger a charge on a known card. For signed-out users, you could get the agent to ask the user for their name & e-mail as this is all the agent needs to create a new customer in Stripe.
So be it!!! it was frequently farmed out to foreign countries anyway, with unfamiliar accents which made it harder for both sides to express what they wanted. People would wait an age for a call hander in queues and were passed from department to department or cut off, repeating details etc. It was a not a nice job and not a nice customer experience for most people, it would absolutely be better done by an AI better with immediate call response in a way which was localised and uniform to how the company wanted to portray themselves.
Gonna use a gpt to convince the gpt to give me a refund
I've trained the agent well, so good luck trying! :D
That’s so cool! Scary, sure. But exciting as well!
Fascinating!
ai getting stronger, more useful and scarier at the same time.
Hey @louis-evenlabs I can see that in the first sentence the agent call you by your name.
Which means, you already have an account and is already recognized as an active user, right?
I was expecting you to act as a user that was creating an account first.
Bro your credit card info is right in front of us
You can't get a refund if your just a newly registered customer but I see your point
@@timooothy1234 In the video, as an existing user, he subscribed to a new plan and requested a refund right after that. The workflow that I assumed was exactly the same, the only difference is that instead of starting the video with an existing user, he would first create the user. I reached out to him on Twitter and this was his answer:
"Yep already signed in so it pull existing user context. This agent has the ability to create new customers too."
This is the flow for a signed-in user where the stripe customer ID is known. The first message, language & system prompt are dynamic so they change with each user interaction. It helps even more if a card has already been used as the agent can just trigger a charge on a known card.
For signed-out users, you could get the agent to ask the user for their name & e-mail as this is all the agent needs to create a new customer in Stripe.
Please tell me what name of the voice of the agent? I feel he is so good
Can u integrate some features with whatsapp integration?
And there goes customer support and account management roles. Rip 🙏
So be it!!! it was frequently farmed out to foreign countries anyway, with unfamiliar accents which made it harder for both sides to express what they wanted. People would wait an age for a call hander in queues and were passed from department to department or cut off, repeating details etc. It was a not a nice job and not a nice customer experience for most people, it would absolutely be better done by an AI better with immediate call response in a way which was localised and uniform to how the company wanted to portray themselves.
@oxygenkiosk yes you are right