EXACTLY. We live in some fucked up world fr. If it’s some random, they get told to fuck off. Insane. Crazy tho because they kinda make themselves look even worse for refunding him tbh..
If we do that we won’t have anything. Black businesses are already bad enough. They both wrong plus going in there with a hood on and shades definitely not helping.
Sad thing is, had it been a non-food critic who experienced this same issue, I highly doubt all this “courtesy” would’ve been given to that regular customer. They’re probably way WORSE to the regular customers.
Customer service really isn't this difficult, let the customer speak without interrupting, acknowledge what they said and apologize for their unfortunate experience, then offer solutions, respectfully. As a native Detroiter, I'm sorry for your experience, in the end you were still a class act!
You ever worked customer service on a Friday night when you're short staffed 2 people and people get tired of waiting so they start popping off? Welp, it can be challenging but can be pulled off. Customer service is not for the faint by no means but let's stop acting like everybody can do it because it's "easy." It's not.
I'm tired of businesses/representatives acting like we OWE them our money/should feel privileged to patronize their business. I refuse to spend one red cent at a place that doesn't want me there. There are too many restaurants to put up with garbage service.
We always have customer service problems. Always been an issue in alot of black business. Especially in the city. We just hella prideful. Gotta do better though
@@36louieboy Black people just weren't meant for customer service, we don't do polite or patient very well, you see these same complaints on almost every video Chime does from a black owned business. Whenever I patronize a black business I pre factor in long wait times, bad attitudes and them inevitably leaving something out of my bag, usually condiments, napkins and plasticwear.
The fact is they created such a believable lie that if he had not recorded, they would have obviously said he was " telling a lie". After all that he STILL asked people to patronize this establishment.
If he hadn't recorded it? SMH... He couldn't have explained it if he'd had a thousand mouths. I say allllll the time, Black people need to get themselves one of those $60.00 Bodycams from Amazon just to keep themselves out of BS.
That's the part that gets me. He could have said "Under no circumstances should you ever step foot in that place. Even if you haven't eaten in 30 days and 30 nights hold your hunger in check until you find another establishment to get food from." But he didn't say that.
This is why some brothas and sistas are reluctant to try Black owned businesses.. It's a sad dynamic on how we treat each other versus how we treat outsiders..
I am from Detroit. Sadly,this happens often and when the restaurants fail they blame the black consumer . Many of these place hire bodies that are mismanaged,untrained, rude, unprofessional and inconsistent. I had to stop patronizing places that lack basic courtesy. #1 acknowledged the customer#2 listen!
As someone born in Detroit, I’m embarrassed that you had that experience here🤦🏽♂️ and you still didn’t allow that to affect your character. You still said go check this place out💪🏽
@@dkmrap1I ain't a c.racker, p.eckerwood, C.aucasian devil, colonizer, etc and I ain't expecting anything "great" from a f@ckin restetaunt with "trap" in it...wtf?
@@dkmrap1Man of course because holding someone blk accountable means they must be white or racist. Gots to love the culture of being a victim of racism. Y’all ain’t tired of being victims. Yall gots to let it go. It’s getting old. Now had this person returned fire and said you sound like an ignorant n word with the er you would be hurt and offended. If you don’t like that energy don’t put it out there.
One of my biggest pet peeves is patronizing a business where customer service is subpar. You could have the best food in the world, but if the service is terrible, I will not come back or recommend it to anyone. And if I'm really treated poorly, I may write a Yelp review to express my displeasure. I refuse to allow any business to be rude and disrespectful while spending my money! One or the other may happen, but not both.
The rude was in her voice. She could have said I apologize if what I said came across as rude that was not my intention . She rudely said “I’m never rude” Ma’am you being rude right now…lol
I'm born and raised in Detroit. 90% of restaurant workers are rude and obnoxious. That's why people always go downtown Detroit or the suburbs for food. But inner city Detroit, whatever happens, happens.
@@giovannimbviYou said the key words. Not your experience. It’s anecdotal. You can’t tell him not to put it on 90% of restaurants because that may be his experience.
We were in Detroit in July. We went to a place called Savannah Blue. At first, it seemed like the service was going to be iffy. Once we said we were from California and recording our experience, the tone changed. They even had the chef come out to speak with us, and he was great. Our food was very good 8.5/10.
Unfortunately, it's like that in every business in the hood. And what's worse, it's always in the black neighborhoods. And I'm not just talking about black people. It happens at Asian, Arab, Hispanic, and black owned businesses.
Why was she defending everybody like she knew for a fact that no one was rude.....she was rude and sarcastic and condescending during this interaction so I have no doubt she was on the phone being worse when she couldn't see the person
They won’t get My business! And that “woman”🤦🏽♂️she’s the WORST TYPE OF MAMMIE!!!! Notice every time she apologized it was followed with “but”🤔so you’re right, she wasn’t sincere. And just like most of these black mammies they take no responsibility and are always right🤦🏽♂️. That guy wasn’t a stand up person at all either! To hell with that restaurant and their crap service!
It's weird to me that people in business treat their customers poorly. Especially in the food industry where there are so many restaurants one can choose from, you really have to wonder what's their end game.
Ya. Having poor customer service in the food industry is wildly stupid. 90% of those businesses fail, there is always another option, and profit margins are basically non existent for years unless you're cutting mad corners from the jump. If i owned a restaurant/food truck any and everyone who worked for me would be clear on our customer service goal. I'd make sure our app and other apps we run our business through are always functioning on point, our phone lines are open and being answered, etc.. These people with no business acumen whatsoever need to sit down for 1 day on youtube and just learn the basics. Which is sad to say, because why would you put 6 figures of debt on your back and have such a glaring and easily fixed flaw like bad customer service.
Don’t have anything to do with North Carolina. I’ve heard horror stories about food from Chime there. But some of us ain’t wit spending our money for bad food and service. And I’m from Detroit.
Well, Chime and myself are North Carolinians and we don’t play around with our food. Obliviously, you fools up there get dicked around a lot because the owners of the spot didn’t expect recourse with their mishandling of his food order. Down here…we don’t play that point, blank, period …Sir Detroit!
@@Mz.ScorpioSexy76 we have plenty take outs and food pop up shops and nobody gets dicked around like they do in ATL and Detroit. Folks around here no the times to fuk around.
I just wanna say that as a person that’s been on the journey with y’all since 80k subs we always see the truth and genuine attitude of Mr chime time and he is always a good person cause at the end of the day people will always try to bring everyone down. We all got to do what we got to do to get stuff done no matter what. Be safe everyone one good bless y’all have a great night 😊😊
Being an older gentleman from NYC. I can always see your frustrations, when some of folks don't get it. I know how much you want them, us to succeed,do better. Youngblood, we appreciate you. Don't take all on yourself. Keep doing what you do, some will get it, some won't. Much love and respect!
I definitely look at names. I don’t judge. I just don’t visit. We grown… Trap may very well be used as a mental grab for ppl to come eat. Most time, it may only grab a select type of crowd, which is why ppl stop picking up their food after they called😂😂 what a mess.
Props Chime! Unfortunately, you have people working in these places that hate their lives and hate dealing those customers througout the day that are stupid. So they feel the need to clap back at people for simple issues and give excuses as to why it's not their fault.
This is exactly why I don’t take disrespect from people in the food industry lol. I get it, you deal with shitty customers all day but IM NOT ONE OF THEM. Don’t give me an attitude that I don’t deserve like tf 😭🤣🤣🤣 It’s funny because these are the type of people who complain about people being rude to them but give out that same nasty ass energy. Honestly, I just try not to talk to people for his exact reason.
Yes absolutely! And I've had restaurants in Dearborn that is, when a Doordash etc driver didn't show up to pickup my food, they offered to bring it themselves. It says alot about a business and it's Customer Service. They will forever get my business.
@@Lonewolf_1776I was just abt to type this.. Maybe $2. Most are not delivering a $4/$5 order. Customer tipped $0-$3. I’ve been in a few restaurants & seen bags just sitting, waiting to be picked up. Clearly those ppl didn’t tip for the driver to deliver them. However DD & the customer needs to do better an get those ppl paid. I was in bestbuy & worker getting my item said “he does dd in the summer for extra income but he doesn’t take those small ish orders cuz it’s a waste of his time.”
Happy Tiesday Mr. Chimetime. As a Detroiter, let me apologize on behalf of the folks at Trap Vegan. I been following you for well over a year, & your reviews are honest & on point. Next, since you been here in "The D," you said that WE have shown you Mad ❤ by the #313 and the suburbs. I hope that the ignorance of some folks doesn't ruin your visit here. Also, these business owners need to understand GREAT CUSTOMER SERVICE is as VITAL if not more VITAL in increasing business as having a great product to sell. #STAYBLESSED
Honestly, this is why i don't patronize many black-owned businesses. Too many of us expect great riches & investments, but don't invest time into treating people, in our own communities with respect. I guarantee you, they would not have this attitude towards a rich white guy, or his family. Only in our community, do we allow & tolerate disrespect.
@@michaelstevens9796 people like you think you can treat black people badly then disguise it as but hey we're all black,NO!It's not self hate to say that black owned businesses treat black people bad if it's a fact.
@@ManessahIsrael your comprehension skills need a lot of work if that’s what you got from my statement. Nowhere did I even infer it’s okay to treat black people or anyone bad. For someone to not patronize black business simply because of a stereotypical generalization, but never having experience it is the epitome of self hate. My point is simply said that you can get treated badly anywhere and that black establishment aren’t the only places where you can experience poor service. Did he say he doesn’t patronize any establishment that treats him poorly? No he said he doesn’t do black owned. Keep the same energy for every establishment. You 🥷🏾 will get spit on anywhere else and throw money at it fighting to get in the door.
@@michaelstevens9796 if you're black most of the time you will receive bad treatment from other black people because they don't value black customers the same as they do other races.Furthermore there is no one getting spit at at other races businesses and you're just being extreme trying to scare and force black people into going to black businesses where black people are notoriously being treated badly under the guise of but you're black and you should still patronize there.No!If black people are being treated better at other places then that is where they should shop.You can't scare or force black people into accepting your bad customer service by saying oh well we black.
You know she's guilty bruh, she keep talking about the online ordering, instead of addressing her attitude and saying she couldn't control her emotions, and then the dude was rude too. Just lying man. #Salute ChimeTime✊🏽 this was Nasty work!!!
Now you get the real Detroit Experience. The rest of the world gets, "Welcome to McDonald's. May I take your order?" In Detroit, it's "And what do YOU want?" or "No refunds or exchanges! You should have never walked out with your food...It's that liquor talking...Next!" I saw this at The Shrimp Palace, and McDonald's 8/Lahser, and the Checkers 8/Livernois. All 3 went out of business.......
She wouldn’t stop running her “Motorcity mouth” is got sent me 😂 but in all honestly Detroit people are RUDE! It wasn’t until I left the state that I realized that us Detroiters have a different type of attitude. We don’t have a southern hospitality or welcoming attitude when it comes to people we don’t know. We have the Detroit vs everybody spirit and to outsiders it comes out as rude and outright ignit at times. This video proves what I’ve been saying about my fellow Detroiters (maybe this doesn’t pertain to everyone, but definitely most). I’ve now learned to change my attitude and behavior because everyone is not my enemy and not everyone is “coming for me” even though that was once my mentality and response to everybody in any given situation. I’m glad you took the high road bro and not act “ignit” back. You remained professional and we respect that! Sorry this was your experience. It’s time to leave Detroit Chime lol! It’s a place you’d want to stay for too long 😂
I agree with you. I am from Detroit and I met someone from Atlanta and they shared the same sentiments about the city. I told my cousin that now lives in Dallas that the saying “Detroit vs Everbody” really means Detroit vs. Everybody even going as far to say Detroit vs Detroit that’s the mentality and it sucks because it is truly a hindrance. When I go down south, they show me love to the point where I’ve often think to myself “I think I could live here”. Nevertheless I am determined to stay and help the next generation be and do better..
@@NaturalE_sta I appreciate you for that you’re a stand up woman for wanting to make a difference in the city. I do believe this generation will make a change for the better. I grew up there in the 80’s and moved to Texas about 5 yrs ago. So I was there all my life until recently. I love the changes that they’ve made to downtown, and the airport. They’re really upgrading to now it’s more of a tourist attraction. But the PEOPLE can be as cold as the weather in December 😂 And I love my people but let’s be honest. We’re a different breed lol.
That’s right!! Never accept disrespect when spending your hard earned dollars. Record, phone call and a letters to management does the trick every time. Somebody in the chain of command cares about the business.
She had hella excuses and you don't apologize and then say "but" because it negates the apology🙄. It's not good you experienced that but it's great you recorded it 😂😂. Chime 👍👍💯 truly a class act!
Chime...I hear you brotha and these things ALWAYS need to be called out! Businesses MUST be willing to take constructive criticism, knock the chip off their shoulder and change what needs to be changed-PERIOD!! Do better family! We are all here to win! Take the lumps that come wit it and do betta!!!
These people don’t know, all he has to say is, “Don’t go there.” And the people will not go, business will come to a standstill… This is the last person you want to be rude to.
He's not going to say not to go to a restaurant because I believe that may be slander but I still wouldn't tell people to go check out Trap Vegan either.
@@Lonewolf_1776 no, but there have been 2 times in the past, where he spoke on bad customer service, and the public stop going. Both restaurants reached out to him, and told him what was going on, and he made videos telling the people don’t do the restaurant like that, because of one bad experience. This man has influence.
As a detroiter i have to say they were wrong as hell but it doesn't represent every restaurant worker in detroit im sure this shyt happens in other cities as well but unfortunately these clowns got caught. One of the restaurants that you went to is right around the corner from me. Customer service is very important in any legitimate business that you have and ppl should know that. This is just a bad apple that isn't the norm here in detroit, and yes I've encountered rude Customer service before myself but for the most part its been positive. I have enjoyed your reviews and your professionalism as a food critic thank you for coming to detroit.
Thank you for opening their eyes...This was not a difficult issue. Who is in charge here, where is the leader of this staff. I experience this type of passive-aggressive behavior all of the time and nobody is held accountable...so so sad. Some people are angry about it but I'm not. I have gotten home with my food many times and threw the food straight into the garbage. Because of lack of proper training. That's where the breakdown begins...Thank you Mr Chime❤
I’ve always said this if you can’t handle your own feelings and emotions towards customers in fast food or retail then the job ain’t for you as much bullshit as I had to put up with working all these jobs but I never had an attitude with anyone who comes to the business or calls even if they in the wrong customer service is key and to be as kind as possible smh whoever that person is who got rude with you should get suspended or fired
I COMPLETELY AGREE WITH YOU CHIME!!!! I love 2 support black businesses and I can honestly say in the D this is way to common. It's hard 2 accept an apology when you are called A LIAR!!! TELL THE PEOPLE CHIME!!!!
As a Black guy, I don't believe in supporting black business. I believe in supporting business with the best service. Not cause it's black owned. Half the time the black business got the worst attitudes for no reason like why? Why can't people just be friendly? Like when I go to black barber shops they don't even have the courtesy to even say hello or hi.
😂😂 this crazy.. NOT all Blk businesses are like this but you rather spend your money with people who use your money to do harmful acts to the blks .. you’ll get mistreated at huge WT cooperate establishment complain and still go back .. but to YOUR people it’s one and done. Smh
Thanks for posting this, I'm sure most of us have had situations like this before and you were able to, in a very professional manner, defend yourself and your position. What I'm most astounded by is you will always say "if you're ever in the ... area check this place out" even if it's less than good, or they've treated you poorly, because I know you know the power your reviews have. I enjoy your reviews and your support of the moms & pops who work really hard, even those who need a little help in the customer service area.
On one hand it is nice that he says that, but on the other he probably does it so said places can’t go around and say his review was the cause of loss revenue due to “slander”.
That’s big of you to still let them know you got nothing but love for them and tell folk to patronize their establishment, basically to see for themselves how it goes. Hopefully they will learn from this situation and do better. Blessings to you Chime!
Chime don't hold it against us as someone who was born and raised in Detroit. I've really appreciated your reviews your Detroit tour has put me up on some spots I had no idea were there!
Bro u are literally the best person ever the fact that u took ur time and still tried there food after all of that it's amazing 👏🏽 ur one of my favorite food critics and I hope u continue to be amazing bro 🫂🤗❤️💪🙏
No one was scared their , believe me…. Lol. Dude was not taken serious conducting business in Sunglasses and Hoodie … He had those folks in there ready…. Notice the conversations over the phone he never played here…. His phone calls may have been disrespectful to the ppl at restaurants by the temperament; frustration and name calling…. he had in this video, EVERYONE don’t know this guy, does he THINK there some ENTITLEMENT here? …. You get RESPECT when you give it…period!!!
And this is why I’m always recording. The police was just called on me at dollar general to trespass me. Thank goodness I have footage from my November haul and a a live, and footage when the police came to me in the store and a live of that as well🙏🏽🙏🏽You are correct sir. People will lie with the quickness and won’t stutter either🤨
As a native Detroiter. Detroiter has some of the worst customer service I’ve ever experienced. Since I’ve moved back, I’ve try to always FIRST patron black owned and it 9/10 is a horrible over priced experience. We definitely need to do better
Bro i love your food reviews you tell it like it is. My thing is like Mr Chime says there is no reason to lie be 100 then it wont be a problem. Im proud of you bro
Thanks for sharing and being a man about. ❤😊 It pays to know how to do more than one thing. I heard you when you spoke out on your former career. Thanks for checking people who feel like they've the last word. Best of everything 😮
Love and respect you so much. Your character speaks and that demands respect. Continue on this beautiful journey..knowing that God is with you always ❤
In the city of Detroit, we have been accustomed to substandard service these businesses treat ppl like ish like they are the only game in town and they'll treat you as if your money don't mean ish to them we still gonna sell our products and the only way to get their attention is to stop patronizing their businesses and that goes for them and any other restaurant in Detroit that doesn't value your hard earned money
Bro, you are a real one, keep doing what you are doing and being you no matter the situation in place. I am with 313 relative and I've dealt with it myself keeping you 100 much love.
Like yourself I love to try different places even taking out of state trips for my favorite meals but lately this is what makes me hesitant about venturing out. I’m glad you had your receipts but it’s a fam shame these establishments forget who the customer is. You just exposed them as liars and for what. This is crazy.
Good customer service would have been to say thank you for alerting us on the matter, we will look into the issue with the online order. Here is 15% off your order for the inconvenience. Thank you for your patronage.
I live in detroit. Almost every black ran restaurant and I HATE TO SAY THIS is RUDE AND UNPROFESSIONAL ASF. You can't even walk into most mcdonalds and burger kings to have a meal because the lazy employees keep the doors locked all day (drive thru only so if you don't have a car then oh well). I'M BLACK AND I HATE THIS SHIT
Living in the metro area but not a native of the state I got to say Michigan by far is the worst when it come to hospitality and friendliness. All it take is one bad apple to ruin the bunch but I see people take pride in being a jerk to others
As a business a customer is always right. As a business owner, I just cringe that people don't understand you get one shot at customer service sometimes.
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They literally only refunded you because they found out who you were.
EXACTLY. We live in some fucked up world fr. If it’s some random, they get told to fuck off. Insane.
Crazy tho because they kinda make themselves look even worse for refunding him tbh..
That's it, that's all
@@TobiramaSenju212Yeah they 100% wouldn’t have refunded a regular costumer without speaking about it lol.
That part!
If you watch all the way thru he says they lied about that part!! So they didn't even refund him..
We need more Brothers like him going around critiquing these restaurants in our communities.
Apparently this isn’t right according to dr umar 🤣the fool
@@tburton2877lol 😂. Black Folks ARE NOT ABOVE REPROACH. I say that all the time to folks.
@@smilealwaysnatasha3423I like the way you think. I been telling folks this for a minute.
Yes we do
If we do that we won’t have anything. Black businesses are already bad enough. They both wrong plus going in there with a hood on and shades definitely not helping.
As an IT Security analyst, I always go by the mantra: “Logs don’t lie, but people do.” Good on you for putting this out there
Customer - We don't know what happened and we didn't do nothing
IT - F for doubt..
Sad thing is, had it been a non-food critic who experienced this same issue, I highly doubt all this “courtesy” would’ve been given to that regular customer. They’re probably way WORSE to the regular customers.
You just said a mouth full.
You know it🎯
Great point
Bcz she seems rude
Did they know that he was?
@@Aaron-i4kdoubt it, probably why he had his sunglasses one so they can't give him special treatment
Customer service really isn't this difficult, let the customer speak without interrupting, acknowledge what they said and apologize for their unfortunate experience, then offer solutions, respectfully. As a native Detroiter, I'm sorry for your experience, in the end you were still a class act!
Bingo, that simple
That’s really all there is to it! Instead of combating and fighting with the costumer
Exactly
You ever worked customer service on a Friday night when you're short staffed 2 people and people get tired of waiting so they start popping off? Welp, it can be challenging but can be pulled off. Customer service is not for the faint by no means but let's stop acting like everybody can do it because it's "easy." It's not.
And if the customer act CRAZY. Call your manager and let them take over.
"Oh, so you was one of the rude ones" 😭😭😂😂😂😂
aint nobody surprised at the end of the day haha
I'm tired of businesses/representatives acting like we OWE them our money/should feel privileged to patronize their business. I refuse to spend one red cent at a place that doesn't want me there. There are too many restaurants to put up with garbage service.
I’m from The D and this is completely embarrassing, they should be ashamed lying on a customer is completely disgusting and unacceptable! 😡
You expect more from the D? If he makes it out without getting robbed or shot we should consider that a win. 😂
We always have customer service problems. Always been an issue in alot of black business. Especially in the city. We just hella prideful. Gotta do better though
@@36louieboy Black people just weren't meant for customer service, we don't do polite or patient very well, you see these same complaints on almost every video Chime does from a black owned business.
Whenever I patronize a black business I pre factor in long wait times, bad attitudes and them inevitably leaving something out of my bag, usually condiments, napkins and plasticwear.
I'm from the D too, and this is just sad. 😢
😢 dang ... I live here and yes this happens a lot!! Smh 🤦🏽
The fact is they created such a believable lie that if he had not recorded, they would have obviously said he was " telling a lie". After all that he STILL asked people to patronize this establishment.
This world is corrupt. I wouldn’t spend my money there.
If he hadn't recorded it?
SMH...
He couldn't have explained it if he'd had a thousand mouths.
I say allllll the time, Black people need to get themselves one of those $60.00 Bodycams from Amazon just to keep themselves out of BS.
It's the LOOOONG post that the place submitted that gave it away. When you lie, you gotta come up with some bs. And that post was full of 💩.
WHAT A CLASS ACT BRO WAS DISRESPECTED AND STILL TOLD YALL TO STOP BY TRAP VEGAN!!!💪🏿💯
Absolutely a class act. 🙌🏾🙌🏾🙌🏾
Good reviewer.
Funny guy.
Great man.
Chime a real one 😌
That's the part that gets me. He could have said "Under no circumstances should you ever step foot in that place. Even if you haven't eaten in 30 days and 30 nights hold your hunger in check until you find another establishment to get food from." But he didn't say that.
I love the reviews. I'll pass on the drama
NOBODY WANTS TO TAKE ACCOUNTABiLITY FOR THEIR ACTIONS/DECISIONS ANYMORE 😞😡
Those meatless burgers were over 15+. The maturity level should have been on point.
This is the most important issue.
I HATE WHEN IT SEEMS AS IF WE ARE HAVING A TALKING CONTEST 😮 PEOPLE NEED TO BE QUICK TO LISTEN AND SLOW TO SPEAK ACCEPT YOUR ERROR AND KEEP IT MOVING
Between Katt Williams chime and keith lee we goin get these liars right!! 😂
You clowns behind Katt Williams fans are the biggest self hating fools on earth!
On Gawd all 2024 🤣🤣🤣
2024 liars in trouble
This is why some brothas and sistas are reluctant to try Black owned businesses.. It's a sad dynamic on how we treat each other versus how we treat outsiders..
😂 exactly, this is so true
whats true is the self hate and WS in this section buh bye
@@terejosh13 What?
@@terejosh13lmao I bet you won’t come back and explain the BS you just spilled.
Man, all businesses are hit or miss 😂
I am from Detroit. Sadly,this happens often and when the restaurants fail they blame the black consumer . Many of these place hire bodies that are mismanaged,untrained,
rude, unprofessional and inconsistent. I had to stop patronizing places that lack basic courtesy. #1 acknowledged the customer#2 listen!
I'm from Detroit and you're speaking facts 💯
Exactly
💯💯💯
This is the year to walk in truth and righteousness. 🙏🏾
🎯🎯🎯🎯🎯🎯
AMEN AMEN and AMEN 🙏🏾
Yes, it is and I live in Southfield, Michigan. wrong is wrong and right is right ❤
Straight from the Katts mouth!!
I think that goes every year/ everyday…. 🤷🏾♂️
Good customer service doesn’t exist in society these days.
Yes they do just not at our businesses.
💯
As someone born in Detroit, I’m embarrassed that you had that experience here🤦🏽♂️ and you still didn’t allow that to affect your character. You still said go check this place out💪🏽
im from the North End fam I FEEL YOU this is sad but they do me the same way Fckem
@@SQBfromOB Like people don’t want to serve food, then they should find another job
Man you don't play..u stand on business 💯
Anything named trap in Detroit is going to come with bad customer service.
😂😂😂
“Meet me in the trap, it’s goin’ down”
You sound like them c.rackers
@@dkmrap1I ain't a c.racker, p.eckerwood, C.aucasian devil, colonizer, etc and I ain't expecting anything "great" from a f@ckin restetaunt with "trap" in it...wtf?
@@dkmrap1Man of course because holding someone blk accountable means they must be white or racist. Gots to love the culture of being a victim of racism. Y’all ain’t tired of being victims. Yall gots to let it go. It’s getting old. Now had this person returned fire and said you sound like an ignorant n word with the er you would be hurt and offended. If you don’t like that energy don’t put it out there.
He still finds a way to promote them, even after a negative experience. Solid cat..much respect. People, we got to do better.
Amen, that's what real men do 👏
One of my biggest pet peeves is patronizing a business where customer service is subpar. You could have the best food in the world, but if the service is terrible, I will not come back or recommend it to anyone. And if I'm really treated poorly, I may write a Yelp review to express my displeasure. I refuse to allow any business to be rude and disrespectful while spending my money! One or the other may happen, but not both.
I would take subpar food from great service. Treat me like a king? I don't even care if your product is mid.
Thank you SO MUCH 4 HOLDING restaurants accountable!!!!! Poor customer service is IMPORTANT!!!
The rude was in her voice. She could have said I apologize if what I said came across as rude that was not my intention . She rudely said “I’m never rude” Ma’am you being rude right now…lol
I'm born and raised in Detroit. 90% of restaurant workers are rude and obnoxious. That's why people always go downtown Detroit or the suburbs for food. But inner city Detroit, whatever happens, happens.
I live in Detroit. Don’t put that on 90% of Detroit. That’s not my experience at all.
@@giovannimbviYou said the key words. Not your experience. It’s anecdotal. You can’t tell him not to put it on 90% of restaurants because that may be his experience.
We were in Detroit in July. We went to a place called Savannah Blue. At first, it seemed like the service was going to be iffy. Once we said we were from California and recording our experience, the tone changed. They even had the chef come out to speak with us, and he was great. Our food was very good 8.5/10.
Unfortunately, it's like that in every business in the hood. And what's worse, it's always in the black neighborhoods. And I'm not just talking about black people. It happens at Asian, Arab, Hispanic, and black owned businesses.
I live in Detroit and their absolutely correct!@@giovannimbvi
Mr. ChimeTime got more receipts than 1099 right offs! 🤣🤣🤣
Why was she defending everybody like she knew for a fact that no one was rude.....she was rude and sarcastic and condescending during this interaction so I have no doubt she was on the phone being worse when she couldn't see the person
They won’t get My business! And that “woman”🤦🏽♂️she’s the WORST TYPE OF MAMMIE!!!! Notice every time she apologized it was followed with “but”🤔so you’re right, she wasn’t sincere. And just like most of these black mammies they take no responsibility and are always right🤦🏽♂️. That guy wasn’t a stand up person at all either! To hell with that restaurant and their crap service!
one main reason why black women are the most lonely people on the planet
It's weird to me that people in business treat their customers poorly. Especially in the food industry where there are so many restaurants one can choose from, you really have to wonder what's their end game.
Ya. Having poor customer service in the food industry is wildly stupid. 90% of those businesses fail, there is always another option, and profit margins are basically non existent for years unless you're cutting mad corners from the jump. If i owned a restaurant/food truck any and everyone who worked for me would be clear on our customer service goal. I'd make sure our app and other apps we run our business through are always functioning on point, our phone lines are open and being answered, etc..
These people with no business acumen whatsoever need to sit down for 1 day on youtube and just learn the basics. Which is sad to say, because why would you put 6 figures of debt on your back and have such a glaring and easily fixed flaw like bad customer service.
Definitely. The whole goal should be to serve the customers.
@@richg4011🎯🎯
Customers are rude. The lady had already apologized but he wanted to drill her
That’s how we get things done in North Carolina because we don’t play disrespect with our food orders and hard earned money!
Don’t have anything to do with North Carolina. I’ve heard horror stories about food from Chime there. But some of us ain’t wit spending our money for bad food and service. And I’m from Detroit.
Well, Chime and myself are North Carolinians and we don’t play around with our food. Obliviously, you fools up there get dicked around a lot because the owners of the spot didn’t expect recourse with their mishandling of his food order. Down here…we don’t play that point, blank, period …Sir Detroit!
@@thisgirlisfancySTRAIGHT FACTS !!! 💯💯💯
@@Mz.ScorpioSexy76 we have plenty take outs and food pop up shops and nobody gets dicked around like they do in ATL and Detroit. Folks around here no the times to fuk around.
@@KnightMcfleeDamn right!! 💪🏾
Customer Service is ALL about ACTIVE LISTENING!!!!!
So true. Being in customer service this is something we had to learn
Something that lady did not want to do.
That part!
I just wanna say that as a person that’s been on the journey with y’all since 80k subs we always see the truth and genuine attitude of Mr chime time and he is always a good person cause at the end of the day people will always try to bring everyone down. We all got to do what we got to do to get stuff done no matter what. Be safe everyone one good bless y’all have a great night 😊😊
I agree
If u say, “at the end of the day..” again 🤬
@@chase_manhattan5367 I only said it twice god loves u
Totally agree 💯
@chase_manhattan5367 😂 let them talk
Being an older gentleman from NYC. I can always see your frustrations, when some of folks don't get it. I know how much you want them, us to succeed,do better. Youngblood, we appreciate you. Don't take all on yourself. Keep doing what you do, some will get it, some won't. Much love and respect!
The name "Trap Vegan" doesn't appeal to me anyhow. I won't EVER go there. Great video Chimes❤
That's not right. If it's yummy. Still go
@@yogiefitch1992not with trap in the name. I'm not a rat
@@yogiefitch1992yummy? What are u 12 years old or something? 😂
@@SONOFPEARL315😂
I definitely look at names. I don’t judge. I just don’t visit. We grown… Trap may very well be used as a mental grab for ppl to come eat. Most time, it may only grab a select type of crowd, which is why ppl stop picking up their food after they called😂😂 what a mess.
The sad truth is some restaurants like this need the reality check and be confronted or else they’ll keep up this act. Love the content Mr.Chime✊🏾
Props Chime! Unfortunately, you have people working in these places that hate their lives and hate dealing those customers througout the day that are stupid. So they feel the need to clap back at people for simple issues and give excuses as to why it's not their fault.
This is exactly why I don’t take disrespect from people in the food industry lol. I get it, you deal with shitty customers all day but IM NOT ONE OF THEM. Don’t give me an attitude that I don’t deserve like tf 😭🤣🤣🤣
It’s funny because these are the type of people who complain about people being rude to them but give out that same nasty ass energy.
Honestly, I just try not to talk to people for his exact reason.
Yeah. Then when you put them on blast, they create narratives.
Yes absolutely! And I've had restaurants in Dearborn that is, when a Doordash etc driver didn't show up to pickup my food, they offered to bring it themselves. It says alot about a business and it's Customer Service. They will forever get my business.
If a DD or UberEats driver isn't picking up your food you must not be tipping or only tipped a dollar.
@@Lonewolf_1776I was just abt to type this.. Maybe $2. Most are not delivering a $4/$5 order. Customer tipped $0-$3. I’ve been in a few restaurants & seen bags just sitting, waiting to be picked up. Clearly those ppl didn’t tip for the driver to deliver them. However DD & the customer needs to do better an get those ppl paid. I was in bestbuy & worker getting my item said “he does dd in the summer for extra income but he doesn’t take those small ish orders cuz it’s a waste of his time.”
@@Lonewolf_1776 XD
How you respond to these situations speaks volumes of your character… and you are still encouraging people to check them out. 💪🏾
Happy Tiesday Mr. Chimetime. As a Detroiter, let me apologize on behalf of the folks at Trap Vegan. I been following you for well over a year, & your reviews are honest & on point. Next, since you been here in "The D," you said that WE have shown you Mad ❤ by the #313 and the suburbs. I hope that the ignorance of some folks doesn't ruin your visit here. Also, these business owners need to understand GREAT CUSTOMER SERVICE is as VITAL if not more VITAL in increasing business as having a great product to sell.
#STAYBLESSED
Absolutely
Exactly! The CEO and President of the Bank I worked at said we were all Customer Service including him.
Oh no they tryna gaslight you
We don’t kno why liars lie ; they just do. Get yo Katt Williams on my boy and show the evidence !!!!!
People are rude everywhere I love the G checking mr chime time your a blessed one 😏🤔🤩
Honestly, this is why i don't patronize many black-owned businesses. Too many of us expect great riches & investments, but don't invest time into treating people, in our own communities with respect. I guarantee you, they would not have this attitude towards a rich white guy, or his family. Only in our community, do we allow & tolerate disrespect.
I agree with you ❤!
It’s not only black owned business that do this. The self hate has to stop.
@@michaelstevens9796 people like you think you can treat black people badly then disguise it as but hey we're all black,NO!It's not self hate to say that black owned businesses treat black people bad if it's a fact.
@@ManessahIsrael your comprehension skills need a lot of work if that’s what you got from my statement. Nowhere did I even infer it’s okay to treat black people or anyone bad. For someone to not patronize black business simply because of a stereotypical generalization, but never having experience it is the epitome of self hate. My point is simply said that you can get treated badly anywhere and that black establishment aren’t the only places where you can experience poor service. Did he say he doesn’t patronize any establishment that treats him poorly? No he said he doesn’t do black owned. Keep the same energy for every establishment. You 🥷🏾 will get spit on anywhere else and throw money at it fighting to get in the door.
@@michaelstevens9796 if you're black most of the time you will receive bad treatment from other black people because they don't value black customers the same as they do other races.Furthermore there is no one getting spit at at other races businesses and you're just being extreme trying to scare and force black people into going to black businesses where black people are notoriously being treated badly under the guise of but you're black and you should still patronize there.No!If black people are being treated better at other places then that is where they should shop.You can't scare or force black people into accepting your bad customer service by saying oh well we black.
Mr.Chime ..You handled that with class !
Indeed!!!!!!;
You know she's guilty bruh, she keep talking about the online ordering, instead of addressing her attitude and saying she couldn't control her emotions, and then the dude was rude too. Just lying man. #Salute ChimeTime✊🏽 this was Nasty work!!!
Now you get the real Detroit Experience. The rest of the world gets, "Welcome to McDonald's. May I take your order?" In Detroit, it's "And what do YOU want?" or "No refunds or exchanges! You should have never walked out with your food...It's that liquor talking...Next!" I saw this at The Shrimp Palace, and McDonald's 8/Lahser, and the Checkers 8/Livernois. All 3 went out of business.......
She wouldn’t stop running her “Motorcity mouth” is got sent me 😂 but in all honestly Detroit people are RUDE! It wasn’t until I left the state that I realized that us Detroiters have a different type of attitude. We don’t have a southern hospitality or welcoming attitude when it comes to people we don’t know. We have the Detroit vs everybody spirit and to outsiders it comes out as rude and outright ignit at times. This video proves what I’ve been saying about my fellow Detroiters (maybe this doesn’t pertain to everyone, but definitely most). I’ve now learned to change my attitude and behavior because everyone is not my enemy and not everyone is “coming for me” even though that was once my mentality and response to everybody in any given situation. I’m glad you took the high road bro and not act “ignit” back. You remained professional and we respect that! Sorry this was your experience. It’s time to leave Detroit Chime lol! It’s a place you’d want to stay for too long 😂
I agree with you. I am from Detroit and I met someone from Atlanta and they shared the same sentiments about the city. I told my cousin that now lives in Dallas that the saying “Detroit vs Everbody” really means Detroit vs. Everybody even going as far to say Detroit vs Detroit that’s the mentality and it sucks because it
is truly a hindrance. When I go down south, they show me love to the point where I’ve often think to myself “I think I could live here”. Nevertheless I am determined to stay and help the next generation be and do better..
@@NaturalE_sta I appreciate you for that you’re a stand up woman for wanting to make a difference in the city. I do believe this generation will make a change for the better. I grew up there in the 80’s and moved to Texas about 5 yrs ago. So I was there all my life until recently. I love the changes that they’ve made to downtown, and the airport. They’re really upgrading to now it’s more of a tourist attraction. But the PEOPLE can be as cold as the weather in December 😂 And I love my people but let’s be honest. We’re a different breed lol.
Speak for yourself not all Detroit ppl rude
@@gmoney313. I think I actually said not all…slow down partna. You’re proving my point as we speak 🤣
That’s all us up northern people some aren’t rude but straightforward that can come off as being rude
That’s right!! Never accept disrespect when spending your hard earned dollars. Record, phone call and a letters to management does the trick every time. Somebody in the chain of command cares about the business.
She had hella excuses and you don't apologize and then say "but" because it negates the apology🙄. It's not good you experienced that but it's great you recorded it 😂😂. Chime 👍👍💯 truly a class act!
Chime...I hear you brotha and these things ALWAYS need to be called out! Businesses MUST be willing to take constructive criticism, knock the chip off their shoulder and change what needs to be changed-PERIOD!! Do better family! We are all here to win! Take the lumps that come wit it and do betta!!!
These people don’t know, all he has to say is, “Don’t go there.” And the people will not go, business will come to a standstill… This is the last person you want to be rude to.
I don’t care if the pope himself says not to go somewhere, if the food is good then I’m going.
@@TheBernie8822 enjoy the spit in your food then bum
He's not going to say not to go to a restaurant because I believe that may be slander but I still wouldn't tell people to go check out Trap Vegan either.
@@Lonewolf_1776 no, but there have been 2 times in the past, where he spoke on bad customer service, and the public stop going. Both restaurants reached out to him, and told him what was going on, and he made videos telling the people don’t do the restaurant like that, because of one bad experience. This man has influence.
As a detroiter i have to say they were wrong as hell but it doesn't represent every restaurant worker in detroit im sure this shyt happens in other cities as well but unfortunately these clowns got caught. One of the restaurants that you went to is right around the corner from me. Customer service is very important in any legitimate business that you have and ppl should know that. This is just a bad apple that isn't the norm here in detroit, and yes I've encountered rude Customer service before myself but for the most part its been positive. I have enjoyed your reviews and your professionalism as a food critic thank you for coming to detroit.
Thank you for opening their eyes...This was not a difficult issue. Who is in charge here, where is the leader of this staff. I experience this type of passive-aggressive behavior all of the time and nobody is held accountable...so so sad. Some people are angry about it but I'm not. I have gotten home with my food many times and threw the food straight into the garbage. Because of lack of proper training. That's where the breakdown begins...Thank you Mr Chime❤
I’ve always said this if you can’t handle your own feelings and emotions towards customers in fast food or retail then the job ain’t for you as much bullshit as I had to put up with working all these jobs but I never had an attitude with anyone who comes to the business or calls even if they in the wrong customer service is key and to be as kind as possible smh whoever that person is who got rude with you should get suspended or fired
We appreciate you calling out the MEN.
I COMPLETELY AGREE WITH YOU CHIME!!!! I love 2 support black businesses and I can honestly say in the D this is way to common. It's hard 2 accept an apology when you are called A LIAR!!! TELL THE PEOPLE CHIME!!!!
As a Black guy, I don't believe in supporting black business. I believe in supporting business with the best service. Not cause it's black owned. Half the time the black business got the worst attitudes for no reason like why? Why can't people just be friendly? Like when I go to black barber shops they don't even have the courtesy to even say hello or hi.
@@azca.thank u! I stopped that shit long time ago because of this exact shit
@@azca. Facts I stopped doing that to ...
😂😂 this crazy.. NOT all Blk businesses are like this but you rather spend your money with people who use your money to do harmful acts to the blks .. you’ll get mistreated at huge WT cooperate establishment complain and still go back .. but to YOUR people it’s one and done. Smh
Not "Motor City Mouth" 🤣🤣🤣🤣🤣
Customer service is big to me, so I appreciate him recording everything 🙏🏽
Thanks for posting this, I'm sure most of us have had situations like this before and you were able to, in a very professional manner, defend yourself and your position. What I'm most astounded by is you will always say "if you're ever in the ... area check this place out" even if it's less than good, or they've treated you poorly, because I know you know the power your reviews have. I enjoy your reviews and your support of the moms & pops who work really hard, even those who need a little help in the customer service area.
On one hand it is nice that he says that, but on the other he probably does it so said places can’t go around and say his review was the cause of loss revenue due to “slander”.
That’s big of you to still let them know you got nothing but love for them and tell folk to patronize their establishment, basically to see for themselves how it goes. Hopefully they will learn from this situation and do better. Blessings to you Chime!
Chime don't hold it against us as someone who was born and raised in Detroit. I've really appreciated your reviews your Detroit tour has put me up on some spots I had no idea were there!
Thank you for this, friend 🧡
Bro u are literally the best person ever the fact that u took ur time and still tried there food after all of that it's amazing 👏🏽 ur one of my favorite food critics and I hope u continue to be amazing bro 🫂🤗❤️💪🙏
I'm from Detroit.... This man tells no lies..... People in Detroit is RUDE...
A sincere apology never makes someone look less of a person.
It shows HUMILITY
They were scared
No one was scared their , believe me…. Lol. Dude was not taken serious conducting business in Sunglasses and Hoodie … He had those folks in there ready…. Notice the conversations over the phone he never played here…. His phone calls may have been disrespectful to the ppl at restaurants by the temperament; frustration and name calling…. he had in this video, EVERYONE don’t know this guy, does he THINK there some ENTITLEMENT here? …. You get RESPECT when you give it…period!!!
The fact that she kept cutting him off proves it was her!
And this is why I’m always recording. The police was just called on me at dollar general to trespass me. Thank goodness I have footage from my November haul and a a live, and footage when the police came to me in the store and a live of that as well🙏🏽🙏🏽You are correct sir. People will lie with the quickness and won’t stutter either🤨
Even though you're still recommending Trap Vegan, it's a "nah" for me. As a born, bred and raised Detroiter I can guarantee we're not all ignorant
That’s your que to go back home, 🏃🏾 💨ruuuun!!! Especially with that jacket and glasses on😅
Motorcity mouth.😂😂 Detroit loves you Chime.❤🤞🏽🥰
I was born and raised in Detroit. This type of stuff happens way to often here. Glad you did the video
Stand On BIDNESS my guy!! Ive watched your videos enough to know that its takes ALOT for you to even make response videos.
As a native Detroiter. Detroiter has some of the worst customer service I’ve ever experienced. Since I’ve moved back, I’ve try to always FIRST patron black owned and it 9/10 is a horrible over priced experience. We definitely need to do better
Always always record. Deep down, they are devious.
Smart man at the end of the day
Great Men handle inconvenience like great men,keep doing yo thing my brother
You tell ‘em boo! Put some respect ✊🏽 on his name!
Well said ‼️‼️‼️ Mr Chimetime, keep, keeping Dem receipts, unhuh Yassss Suh, and thank you for All that you do ❤🙏
Bro i love your food reviews you tell it like it is. My thing is like Mr Chime says there is no reason to lie be 100 then it wont be a problem. Im proud of you bro
Who orders food and don't pick it up? 🤔 That sounds like a problem on their end. 😂
First. Love ya. Keep doing you. Don’t let anyone steal your joy.
I’m from Detroit. The murder rate high for a reason. Nobody knows when to stfu and leave sh!t alone. Glad you had a good time my brotha
I will never eat at this location ever thank you for exposing them. I live in SOUTHFIELD. I will never be eating at this location.
Agreed
Thanks for sharing and being a man about. ❤😊
It pays to know how to do more than one thing. I heard you when you spoke out on your former career. Thanks for checking people who feel like they've the last word. Best of everything
😮
MUCH MUCH respect to u Chime. U handled urself very well. Keep doing what ur doing! Love ya! ❤
Dang...situation crazy! Glad you got this resolved ❤
The truth is the truth. If you’re ever in the Detroit area, don’t go there.😂😂😂
Love and respect you so much. Your character speaks and that demands respect. Continue on this beautiful journey..knowing that God is with you always ❤
In the city of Detroit, we have been accustomed to substandard service these businesses treat ppl like ish like they are the only game in town and they'll treat you as if your money don't mean ish to them we still gonna sell our products and the only way to get their attention is to stop patronizing their businesses and that goes for them and any other restaurant in Detroit that doesn't value your hard earned money
Bro, you are a real one, keep doing what you are doing and being you no matter the situation in place. I am with 313 relative and I've dealt with it myself keeping you 100 much love.
Like yourself I love to try different places even taking out of state trips for my favorite meals but lately this is what makes me hesitant about venturing out. I’m glad you had your receipts but it’s a fam shame these establishments forget who the customer is. You just exposed them as liars and for what. This is crazy.
Good customer service would have been to say thank you for alerting us on the matter, we will look into the issue with the online order. Here is 15% off your order for the inconvenience. Thank you for your patronage.
100%
Beef with a Vegan place is crazy
😂😂😂
You have to go downtown Detroit
I live in detroit. Almost every black ran restaurant and I HATE TO SAY THIS is RUDE AND UNPROFESSIONAL ASF. You can't even walk into most mcdonalds and burger kings to have a meal because the lazy employees keep the doors locked all day (drive thru only so if you don't have a car then oh well). I'M BLACK AND I HATE THIS SHIT
Living in the metro area but not a native of the state I got to say Michigan by far is the worst when it come to hospitality and friendliness. All it take is one bad apple to ruin the bunch but I see people take pride in being a jerk to others
Thanks for what you do. I’ve ran into this a couple of times but until it is called out in a professional way the problem never goes away.
As a business a customer is always right. As a business owner, I just cringe that people don't understand you get one shot at customer service sometimes.
Customers are not always right.
Mr.Chime thank you for the great videos.
They both wrong plus it doesn’t help having your hood on and shades. The best business is no business and a review with your experience.