Thanks Sonos for completely changing the app so my 75 year old father has absolutely no idea how to use, so now I get to go over and teach him an entirely new way to use his speakers.
This release is missing essential features as reported by many in the Sonos community pages. It also runs much slower than before. @Sonos, please do the right thing by your loyal customers and roll back to the previous version until it is release ready. We are not beta testers.
The performance of the new app is a joke. It is so slow and buggy. Literally takes a second or two to respond to adding or removing a speaker to what is playing. Also, once a song starts playing, it never shows the song and artist on the card. Mine is always blank. No way to tell what is playing without going back to the song list. I am now on TH-cam figuring out a way to play on all of my Sonos speakers through the Spotify app. I have a few speakers that don't have Airplay built in so can't play to those speakers without the app. I am ready to leave the Sonos app for good!
The new Sonos app is unfortunately at least 2 steps backwards … sorry guys but in almost 15 years it’s the first time I think about to change out the system completely. Means 20 speakers . - slow - unreliable - system hangs often - does not react on commandos - running music in rooms - does not show in the app - volume control does not work Something must happen. What happen to the developers.
i had a great wakeup alarm set up with the old app but i can’t access it anymore or change anything really. its awful how they took something that wasn’t broken, tried to fix it, and made it shit. i’ve already been late for things a few times since they changed it.
Did they actually test this? With a user group? How about sacking the product manager? SONOS please roll back this app - it's not ready AKA it's garbage. All I wanted to do was queue the next track... Failed!
Promising, but not ready for now. Please give us back: sleep timers, alarms and a possibility to add or remove songs from the queue. If it is not possible to do it in the next days, please put the old app back as an optional download till you're ready with those features.
Hey guys, I know youre getting a lot of hate right now, but I just wanted to say THANK YOU for turning my $2,000 speaker system into a bunch of pretty paperweights. It took some time, but I actually really enjoy the new feature of them not working! It's grown on me, and I think it will for the rest of the community. Don't ever stop Sonos-ing!
You are definitly kiding us! You release a new app, but missing the MOST IMPORTANT features. Where is the alarm? And where is the sleep timer? You basicly destroyed any usecase of my system!
This app update is absolute trash! 17 different ways to look at the same info but basic functionality has been removed. Sleep timers, alarms, even the numerical value of the freaking volume!?! Why would any of these things be removed? It doesn't matter how "ambitious" you're trying to be - you DO NOT REMOVE FUNCTIONALITY!!! Pull the app, reinstate the previous version.
I feel Sonos needs to put out a statement immediately about how to they plan to fix this release and it can't be "wait a few weeks". Put out a statement that speaks directly to what features you plan to BRING BACK and which ones you aren't because right now users have to assume you have shifted your focus from users being able to curate their own playlists and music to just subscribing to a streaming services and letting it choose. Frankly, a nice bluetooth speaker, an old phone, and youtube music or apple music have better features than the Sonos experience. Personally, I wouldn't be upset if I knew this was coming and could prepare (i.e. not download the app).
This really sucks, dont they have a test team at sonos? I want sonos to give me a full refund on the stuff i have for about 3500 euro. Where can i send this rubbish to?
The laptop or pc version still has most functionality including playlists. If you use android mobile roll back to s2 16. Turn of googl play automatic updates.Also switch of sonos app automatic updates. I occassionally try the s2 80 but it is still not fit for purpose. So for now s2 16. This version can be found on APK mirror If you use ios device you are stuck
We appreciate your feedback. Would you mind telling us more information on this feature request so we can relay this back to our Product team? You can find more details on feature updates and enhancements in development here: bit.ly/4atNKiv
Is the best you can do Sonos? What were you thinking? Apart from the missing features the whole app is unstable and keeps throwing up something went wrong error messages
Ever since I upgraded I can’t add my speakers to the app. I have an ark beam 2 300s and 2 subs that I cant use at all because it keeps saying Sonos needs local network access when it’s already enabled and I can’t get any further than that screen. Over 3000$ in speakers that I can’t use please fix. I’m also a salesperson FOR your speakers so this is not a good look.
I was going to buy the Sonos sound system 😢I’m so glad I have not. I’m not savvy at all with all the Functions Features missing, everyone is concerned about how crucial Functions Features are that are missing I would be so lost with this system. I would be terrified to spend this amount of money😢. SONOS DO SOMETHING TO FIX THIS!
Or you don't have a system for two days and rather than enjoying the music, you have steam coming out of your ears because of the outright anger at this absolute terrible "update"
If on android you can avoid automatic update by turning 'automatic updates' off on the play store. If you dont and you roll back to s2 16.0 it will update to 80.0 when you are not looking. I will not use s2 80.0 until they sort out the essential things it is missing like searching your own music library and playing a sonos playlist
Thank you Sonos for making my system mute by forcing an upgrade and now I can’t access a simple TV. I did enjoy watch a smug guy talk about how simple it is to do stuff, except for the basics, which no longer function.
I bought two, sigh. My son, a tech wizard, spent an hour doing the most basic set up. His iPhone couldn't do it so he used my android to do the basics. Thinking of returning this entire expensive mess.
Welcome to the Sonos customer experience. You can probably still get a refund. I’d recommend getting your money back and avoiding the never ending regret of being a Sonos customer.
Same problem here. I dont think you can, unless you have a pc version. I have rolled back to s2 16.1 i found it on apk mirror mentioned in another community forum. However it automatically updated back to s2 80.0 Even though i have turned off automatic updates.
After some hesitation, I bought a Denon HEOS device (RCD-N12). Cheaper than a Sonos AMP which I was also considering, plenty of power, great sound, also has HDMI ARC, looks better, has a nice display, comes with a great remote, lots more features (CD drive, FM/DAB+, Phono input, Bluetooth in/out). Needed to install "MinimServer" on the NAS and apply some MP3Tag changes (clear 'Album' and "Track#" tag for "misc" folders), but that was all easy + free, my experience is now for the most part better than it ever was with Sonos. Library rescan now takes 10-20 seconds (happens internally on the NAS) instead of 15-30 minutes (a gazillion network calls over Wifi).
Do developers even talk to customers when they come up with these things?! No sleep timer, no alarms, no way of adding songs to the queue on the fly. Honestly it would be better to use all the different service's apps cause this app sucks. Well done
How can SONOS butcher their own app?! Give me back control of the queue. My speakers just turned into thousands of dollars worth of paper weights. There should be an option to revert to the old app view until the kinks are worked out.
The latest "upgrade?" is a disaster. Most of the time it will not open to the player. It tells me it cannot find my system. Screwing around and many attempts later, it will start. This is a perfect example of the lack of beta testing. Hours spent on hold waiting for support make things very frustrating. PLEASE make this work every time I open the app.
Hi Thomas, here is a support article on how to set and manage your alarms via the new Sonos app. Hope this is helpful: support.sonos.com/article/set-an-alarm-on-sonos
Installed the new app on my iPad and iPhone , now I can’t see my music library. Spoke to Sonos they said use a desktop ! Please sort this out, or go back to the old version or better still have two versions available until this mess is sorted.
Still works on Android - but they've irritatingly removed the numerical volume indicator, which is what I always looked at as I know what volumes I like for my various rooms/scenarios. The app is definitely a step backwards.
What do you mean by mute? Put the Sonos automatically to sleep in 10, 15, 30 minutes…? If you mean this, it seems that it is not there in the new update. Only on Windows desktop app
@@user-gx3ek3wn3tthey mean mute. On the left side of the volume slider if you 'hit' the speaker icon it muted sound, could be done collectively or for each component. This update is atrocious entire thing needs to muted
This update was long-awaited since it was announced, but to be honest, it was a bittersweet experience. There are improvements regarding music access, the organization of the main tab, and the maintenance of speaker group settings, which used to disconnect after a while when grouped. I haven't been able to test if the speaker version update issues were resolved. However, I believe UI/UX is an important factor and they mostly deliver with this update. However, it's also disappointing that some features from the previous version were removed, like the playlist queue, the ability to see the audio quality, and adjusting equalization without entering the speaker settings. The alarm clock, although I don't use it, is missed by other users. Some elements that were once easily accessible on the interface are now more hidden. The mobile version is okay, but the iPad version isn't entirely convincing; it feels like it lacks a bit more width in the tab when selecting or adjusting speaker groups. An iOS widget without third-party apps is missing. Adjusting the volume of grouped speakers from the TV remote control, not just within the mobile or web app, is also lacking. There's much room for improvement and correction, and I hope they're addressed in future updates.
Nothing about the UX is better, apart from the graphics. I have like 9 different lists piled on top of what I actually want to get to (my home library- as I mostly listen to things that streaming services DON'T have. - I literally have about 100gig of incredibly irreplaceable vintage reggae. Spotify ain't gonna cover it. My library is like 4 swipes down on a weird main menu completely separated from the current zone feature. The immediate tap on the zone will only bring up the whole zone volume, not all of the independent speaker sets in a given zone. This new version is MORE complicated, LESS intuitive, and requires MORE interaction to achieve what could previously be done in a second or two. It's trash.
There is a workaround! I updated the app on my phone and messed up my system, but my S2 app on the iPad still has full functionality on the same Sonos system. Bad decision on Sonos's part to roll out the new update like this, an optional S3 app would have been a much better option.
Yesterday I installed the new update. I like the new app look, but now I can't access the alarm feature. Oddly enough, it is still an active component. The alarm was one of my favorite discoveries from the old app layout. However, today the alarm went off when I didn't want it to. How do we access and edit alarms now??
Helpful video. Thank you. Like so many other users, I'm not really happy about this app. I had a bunch of new Sonos equipment installed last week. Could not get some basic things to work. Wait time on their support phone was in excess of 1 hour each time I called.
The latest version of the Sonos app is our most ambitious software update yet, and we know there is still more work to be done. To ensure all features meet the standards of our listeners, certain functionalities will not be available at this time, but will return in a future update. We appreciate your patience as we make future improvements.
@sonos ok but how come you didn't notice the missing functionalities of the update before releasing it to the public? If so many regular users report issues with the update how come your beta testing phase succeeded? Releasing the unfinished update doesn't meet the standards of your listeners. Don't get me wrong, I am a big fan of yours and I love the whole update concept but you really messed up - the app is not ready to be released.
@sonos why release the app now if it’s not ready? I doesn’t make any sense. Whatever the reason, this approach is not working for your valuable customers. So once again, please do the smart thing and roll back to the old version so you can get the new one right. It might seem like a step back, but you would be doing the right thing, whereas making your customers wait months for old features to be available again is not.
If they keep going, you don't have any listeners anymore dear Sonos! Rollback the older app and get testing internal with this so called new version, it is not ready!!!
Hi Matt, we apologize for the inconvenience. Features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support are currently not be available on the new app, but will return in a future update.
I cannot believe they have not resolved this music library issue after Three months. Simple thought if they were able have such a feature before why not now ? Cynical me believes the fact this updated app focuses on subscription streaming services suggests this is deliberate. If they have promoted and sold products by claiming local library playback as a feature but are now trying to remove and force you in to subscriptions.
Did your QA team do any integration testing at all with the services you make “available” - other than putting their services on a list within your application?
Reported this video as misinformation. It starts by saying the Sonos app will give you complete control. That is inherently false since the app won’t control the speakers.
How can I access my library? Please do a better quality control on the App before releasing. As a suggestion, release it as a beta first. Has anyone got the library from the network working?
Please let us go back to the old version. I want to enjoy my speakers again. I’d invested too much money and time on SONOS ecosystem than I really don’t want to sell all my speakers and move to Bluesound.
The new app does the total opposite of giving complete control over my Sonos experience. The new app has made me unable to control anything. Can't switch rooms, can't clear queue, can't see volume numbers, songs are skipped when switching rooms, no system found on app launch (happens very frequently)
I own a software company - I’ve been running software teams for 30 years - if somebody put this beta app in front of me said it was ready for prime time - I would’ve fired them on the spot - are you guys serious?
I just bought my Sonos move 2 speaker and wondering how the alarm works? More precisely will it start when speaker is turned off? Or how to ensure that alarm will start every morning?
I agree about this update being rushed and missing features. However, for those wanting to use the alarms and sleep timers, Sonos says you can still use your voice to do so as well as access those settings from the Sonos controller on a computer for now until they put it back in the app in June. Hope this helps!
Hey @sonos, Which genius thought it was a good idea to take up 1/3 of the UI with a FIXED now playing/search bar?!?! Seriously this a really big step backwards. We want feature parity and no less!
I can only wake up to the alarm from my Sonos and you couldn’t keep the alarm? It was one of the main features that set sonos apart . Not happy with 90% of the new app. Put back the alarm today. You rolled out a super sub par app🙅♂️
When you have all your Speakers showing up and you want to slide them down, you need to slide down FROM ALL THE WAY UP! So annoying... Can't do it easily with one hand!
Aside from the missing features and bugs, the interface is more complicated than it ever was. Extra swipes and button presses for no reason other than aesthetics. I liked that all my services were separated so could easily tell which I was using. EQ settings are now 3 button presses . The tile at the bottom uses up precious screen real estate making the rest of the interface cramped and cluttered. I just don’t like anything about it.
Sorry, I hate the new app - so many things are missing that I used to use all the time - most irritatingly I apparently can't add tracks to the current playlist whilst it is playing, there is no longer a numerical volume indicator when changing volume, and I can't control my alarms from the app anymore. The layout is also confusing and excessively layered and there is a lot of wasted screen real-estate. This seems extremely half-baked and it's very disappointing from a premium brand like Sonos.
Additional, I've now discovered I can't control the speakers on my Pixel watch anymore - with the old app as long as it was running on my phone I could skip tracks, pause, play and adjust volume from my watch - no longer. This is just a disaster release for Sonos, IMO.
What is the point of gradually reimplementing all the missing features if the app (June Version 80.02) still doesn't work? Terrible performance with up to 10 seconds delay (volume, playlist, startup, etc.), components constantly crashing out of the system (stopping only possible via hardware buttons), app freezes, TuneIn still very buggy with numerous contents not accessible, NAS integration still not possible, wake-up radio station disappearing from the system, no volume indicator, no widgets, no control via lock screen, no control via status bar (despite enabled notifications), and much more... Sonos, please finally provide your customers with a rollback to the old S2!
All I want is a list of my playlists so I can click on them - with a list of a dozen or so playlists on each screen - now, I see 6 playlists per screen with a thumbnail of four songs from each playlist that I could care less about seeing - and I can’t change the list display from a thumbnail display to a list display - what are you thinking?
Looking at this video, I only see the option to play from music streaming services, I use Bandcamp a lot via the browser, not the app, can I play it on Sonos too?
No support for widgets on iPhone! no Support for spatial audio on the Apple Music app why do I have to play music from the Sonos app for spatial audio? I’m very disappointed.😢
In my recently played list, I used to be able to delete anything that was played accidentally, or that I just decided I wanted to remove - why now can I only clear EVERYTHING on the list - instead of just sliding the item to the left and pressing the delete button like every other app I’ve ever used on an Apple or Android device?
Thanks Sonos for completely changing the app so my 75 year old father has absolutely no idea how to use, so now I get to go over and teach him an entirely new way to use his speakers.
Same here with partner who resides temporarily in London and who just bought his first Sonos speaker (move 2)
Yup I hear you! How do you turn it off???
This release is missing essential features as reported by many in the Sonos community pages. It also runs much slower than before. @Sonos, please do the right thing by your loyal customers and roll back to the previous version until it is release ready. We are not beta testers.
The performance of the new app is a joke. It is so slow and buggy. Literally takes a second or two to respond to adding or removing a speaker to what is playing. Also, once a song starts playing, it never shows the song and artist on the card. Mine is always blank. No way to tell what is playing without going back to the song list. I am now on TH-cam figuring out a way to play on all of my Sonos speakers through the Spotify app. I have a few speakers that don't have Airplay built in so can't play to those speakers without the app. I am ready to leave the Sonos app for good!
Please help me find the alarm controls!
Yes!!! WTH what did you do with the sleep mode feature!?!? That was literally the best thing on the app that I used daily!!!
No sorry it runs faster. Relatively speaking that is...
The new Sonos app is unfortunately at least 2 steps backwards … sorry guys but in almost 15 years it’s the first time I think about to change out the system completely. Means 20 speakers .
- slow
- unreliable
- system hangs often
- does not react on commandos
- running music in rooms - does not show in the app
- volume control does not work
Something must happen. What happen to the developers.
Now my system doesn’t work. Great job Sonos!
Can't believe this was actually released to the public in this state
Disgusting company behavior to release this app with missing key features like alarms. I didn't pay over $2000 to be a beta tester
i had a great wakeup alarm set up with the old app but i can’t access it anymore or change anything really. its awful how they took something that wasn’t broken, tried to fix it, and made it shit. i’ve already been late for things a few times since they changed it.
Same I pay like 3200 mad like hell
Right! How do you turn it off?
Did they actually test this? With a user group? How about sacking the product manager? SONOS please roll back this app - it's not ready AKA it's garbage. All I wanted to do was queue the next track... Failed!
This is the most dreadful update to an app ever.
Basic features which we use are now missing.
Promising, but not ready for now. Please give us back: sleep timers, alarms and a possibility to add or remove songs from the queue. If it is not possible to do it in the next days, please put the old app back as an optional download till you're ready with those features.
Hey guys, I know youre getting a lot of hate right now, but I just wanted to say THANK YOU for turning my $2,000 speaker system into a bunch of pretty paperweights. It took some time, but I actually really enjoy the new feature of them not working! It's grown on me, and I think it will for the rest of the community. Don't ever stop Sonos-ing!
At least this way you don't have to worry about any annoying feedback
You are definitly kiding us! You release a new app, but missing the MOST IMPORTANT features. Where is the alarm? And where is the sleep timer? You basicly destroyed any usecase of my system!
Oh and now guess what my System did this morning. Yeah… it played the alarm, which I could not switch off on my free day today! 🙄
It’s hidden under the settings icon in the corner > manage (small at the top) > alarms 🥲
I can't find it either.
@@bincvburen not on my app. I use iOS. 🤷♂️
Install the Sonos app on your PC - this is probably the only way... yet.
Yeah it gives me so much control that I can’t control the queue. SMH!!!
Where's the MUTE??
This app update is absolute trash! 17 different ways to look at the same info but basic functionality has been removed. Sleep timers, alarms, even the numerical value of the freaking volume!?! Why would any of these things be removed? It doesn't matter how "ambitious" you're trying to be - you DO NOT REMOVE FUNCTIONALITY!!! Pull the app, reinstate the previous version.
Really bad update. Please roll back. Update does not work with Nighthawk router. Call center is overloaded.
I feel Sonos needs to put out a statement immediately about how to they plan to fix this release and it can't be "wait a few weeks". Put out a statement that speaks directly to what features you plan to BRING BACK and which ones you aren't because right now users have to assume you have shifted your focus from users being able to curate their own playlists and music to just subscribing to a streaming services and letting it choose. Frankly, a nice bluetooth speaker, an old phone, and youtube music or apple music have better features than the Sonos experience. Personally, I wouldn't be upset if I knew this was coming and could prepare (i.e. not download the app).
How could Sonos release an unfinished (and I can only assume an non beta tested) app like this?
Where's the MUTE??
This really sucks, dont they have a test team at sonos? I want sonos to give me a full refund on the stuff i have for about 3500 euro. Where can i send this rubbish to?
I agree... but on that note, I’ll take all of your ‘rubbish’ 😜
Hopefully fixed soon.
I keep having to detect my system every time I open the app. This is a broken experience. Roll it back and fix it.
Right!?!?! It sees the system but makes you choose it, rather than just have it come up like the old app did. Totally pointless extra steps. Argghhh!
What happened with playlists? I can't add songs to them anymore!?
The laptop or pc version still has most functionality including playlists.
If you use android mobile roll back to s2 16. Turn of googl play automatic updates.Also switch of sonos app automatic updates.
I occassionally try the s2 80 but it is still not fit for purpose. So for now s2 16.
This version can be found on APK mirror
If you use ios device you are stuck
Where is the numerical volume adjustment?
@@mattjayes7710where are sound refinement controls ?
We appreciate your feedback. Would you mind telling us more information on this feature request so we can relay this back to our Product team?
You can find more details on feature updates and enhancements in development here: bit.ly/4atNKiv
@@sonosit’s the level of the volume. It was literally there before the update. You need a form to know what features you removed? Is this a joke?
Is the best you can do Sonos? What were you thinking? Apart from the missing features the whole app is unstable and keeps throwing up something went wrong error messages
I cannot use sleep timer feature, which I use everyday! That's the essential function of my Sonos system!
Install the Sonos app on your PC - this is probably the only way... yet.
@@toklimoko Yes I read Sonos website, however for me it’s totally inconvenient, so I’m waiting for official app support
Where are alarms?
I can’t find them either
It’s hidden under the settings icon in the corner > manage (small at the top) > alarms 🥲
@@bincvburen doesn’t come up for me in the manage section
@@bincvburen not really, if you have the last app version 80.04 , Sonos' removed the alarm section.
Install the Sonos app on your PC - this is probably the only way... yet.
How do you mute individual speakers within a group? I could easily do this in the previous version but can’t figure it out for the new app…
I came here for the answer to this exact question.
Sonos sales will drop drastically if this is the situation
Horrible update.
ROLL BACK!!!!!!!! get it right before you release it.
Ever since I upgraded I can’t add my speakers to the app. I have an ark beam 2 300s and 2 subs that I cant use at all because it keeps saying Sonos needs local network access when it’s already enabled and I can’t get any further than that screen. Over 3000$ in speakers that I can’t use please fix. I’m also a salesperson FOR your speakers so this is not a good look.
I was going to buy the Sonos sound system 😢I’m so glad I have not. I’m not savvy at all with all the Functions Features missing, everyone is concerned about how crucial Functions Features are that are missing I would be so lost with this system. I would be terrified to spend this amount of money😢. SONOS DO SOMETHING TO FIX THIS!
DO NOT UPDATE TO THE LATEST VERSION AS IT IS ACTUALLY A DOWNGRADE, LOTS OF USEFUL FUNCTIONS ARE MISSING.
Or you don't have a system for two days and rather than enjoying the music, you have steam coming out of your ears because of the outright anger at this absolute terrible "update"
If on android you can avoid automatic update by turning 'automatic updates' off on the play store.
If you dont and you roll back to s2 16.0 it will update to 80.0 when you are not looking.
I will not use s2 80.0 until they sort out the essential things it is missing like searching your own music library and playing a sonos playlist
Thank you Sonos for making my system mute by forcing an upgrade and now I can’t access a simple TV. I did enjoy watch a smug guy talk about how simple it is to do stuff, except for the basics, which no longer function.
I got speakers today. I can’t even set them up. This is a fcking joke.
I bought two, sigh. My son, a tech wizard, spent an hour doing the most basic set up. His iPhone couldn't do it so he used my android to do the basics. Thinking of returning this entire expensive mess.
Welcome to the Sonos customer experience. You can probably still get a refund. I’d recommend getting your money back and avoiding the never ending regret of being a Sonos customer.
Now explain to me how to use MY OWN MUSIC IN MY OWN NAS SERVER!
I just play it via my TV, but I've always done it that way.
Same problem here.
I dont think you can, unless you have a pc version.
I have rolled back to s2 16.1 i found it on apk mirror mentioned in another community forum.
However it automatically updated back to s2 80.0
Even though i have turned off automatic updates.
@@kwawkwansah2452maybe delete the APK file of the new app? Btw can you share the link where you could find the previous app?
I have the same problem, i am so mad
After some hesitation, I bought a Denon HEOS device (RCD-N12). Cheaper than a Sonos AMP which I was also considering, plenty of power, great sound, also has HDMI ARC, looks better, has a nice display, comes with a great remote, lots more features (CD drive, FM/DAB+, Phono input, Bluetooth in/out). Needed to install "MinimServer" on the NAS and apply some MP3Tag changes (clear 'Album' and "Track#" tag for "misc" folders), but that was all easy + free, my experience is now for the most part better than it ever was with Sonos. Library rescan now takes 10-20 seconds (happens internally on the NAS) instead of 15-30 minutes (a gazillion network calls over Wifi).
My update removed streaming services, as well as visuals for stations, songs (ROVA) also TV viewing had some iOS app freezers 😭
Where can I add albums or songs to a queue?
you cant
Do developers even talk to customers when they come up with these things?!
No sleep timer, no alarms, no way of adding songs to the queue on the fly. Honestly it would be better to use all the different service's apps cause this app sucks. Well done
Where's the MUTE??
How can SONOS butcher their own app?! Give me back control of the queue. My speakers just turned into thousands of dollars worth of paper weights.
There should be an option to revert to the old app view until the kinks are worked out.
The latest "upgrade?" is a disaster. Most of the time it will not open to the player. It tells me it cannot find my system. Screwing around and many attempts later, it will start. This is a perfect example of the lack of beta testing. Hours spent on hold waiting for support make things very frustrating.
PLEASE make this work every time I open the app.
After 3 updates since may 7th, this app still is a Beta version for IOS. Please bring back the previous version. Full of bugs
Please tell me how I can modify my 6:00 AM alarm that I can no longer edit. I don't want to unplug the speaker as my only option.
Hi Thomas, here is a support article on how to set and manage your alarms via the new Sonos app. Hope this is helpful: support.sonos.com/article/set-an-alarm-on-sonos
@@sonos I’m sorry, but you’re being deliberately obtuse. The website you linked to even says “this feature is currently not available in the app”.
How to create/edit my playlists?
Do not update!
Good sound. Worst interface
Since I installed the new app my system no longer works. Great job developers!
Installed the new app on my iPad and iPhone , now I can’t see my music library. Spoke to Sonos they said use a desktop ! Please sort this out, or go back to the old version or better still have two versions available until this mess is sorted.
Deeply disappointed. I lost nearly all of the features for which I had bought Sonos. Please bring back the old version. This is actually terrible!
Luckily, if you download the Windows version of the app, there is still possibility to turn off all the alarms and create new ones.
Without internet it’s unless to do anything, but the UI looks clean, we need update to make the function of the old app to exist in this 🇬🇭 thanks
You dont need internet just wireless.
But at the moment thet have made a total mess of the controller app
Where are playlists?
You can see existing playlists if you go into favourites. No idea how you can add songs to a playlist anymore though?!!
Playlists do not show up on my new app!!
Oh god.. And where is volume control by phone buttons?
Still works on Android - but they've irritatingly removed the numerical volume indicator, which is what I always looked at as I know what volumes I like for my various rooms/scenarios. The app is definitely a step backwards.
Where's the MUTE??
What do you mean by mute? Put the Sonos automatically to sleep in 10, 15, 30 minutes…? If you mean this, it seems that it is not there in the new update. Only on Windows desktop app
@@user-gx3ek3wn3tthey mean mute.
On the left side of the volume slider if you 'hit' the speaker icon it muted sound, could be done collectively or for each component.
This update is atrocious entire thing needs to muted
@@kwawkwansah2452 I see.
This update was long-awaited since it was announced, but to be honest, it was a bittersweet experience. There are improvements regarding music access, the organization of the main tab, and the maintenance of speaker group settings, which used to disconnect after a while when grouped. I haven't been able to test if the speaker version update issues were resolved. However, I believe UI/UX is an important factor and they mostly deliver with this update. However, it's also disappointing that some features from the previous version were removed, like the playlist queue, the ability to see the audio quality, and adjusting equalization without entering the speaker settings. The alarm clock, although I don't use it, is missed by other users. Some elements that were once easily accessible on the interface are now more hidden. The mobile version is okay, but the iPad version isn't entirely convincing; it feels like it lacks a bit more width in the tab when selecting or adjusting speaker groups. An iOS widget without third-party apps is missing. Adjusting the volume of grouped speakers from the TV remote control, not just within the mobile or web app, is also lacking. There's much room for improvement and correction, and I hope they're addressed in future updates.
Nothing about the UX is better, apart from the graphics. I have like 9 different lists piled on top of what I actually want to get to (my home library- as I mostly listen to things that streaming services DON'T have. - I literally have about 100gig of incredibly irreplaceable vintage reggae. Spotify ain't gonna cover it.
My library is like 4 swipes down on a weird main menu completely separated from the current zone feature.
The immediate tap on the zone will only bring up the whole zone volume, not all of the independent speaker sets in a given zone.
This new version is MORE complicated, LESS intuitive, and requires MORE interaction to achieve what could previously be done in a second or two.
It's trash.
How do you mute??
The good news is that the speakers are muted about 99% of the time. The bad news is that they won’t play sound 99% of the time.
PLEASE don’t update to this nonsense. Anyone know how to get the old app back?
Please let me know
Android or Apple?
@@spamdung914apple here… no longer working since update.
Mega Desaster Update, so many functions are missing and more problems than ever 🤬
Have Sonos considered hiring some testers? Or is the plan to use the existing user base?
There is a workaround! I updated the app on my phone and messed up my system, but my S2 app on the iPad still has full functionality on the same Sonos system. Bad decision on Sonos's part to roll out the new update like this, an optional S3 app would have been a much better option.
This new app update is horrible
Yesterday I installed the new update. I like the new app look, but now I can't access the alarm feature. Oddly enough, it is still an active component. The alarm was one of my favorite discoveries from the old app layout. However, today the alarm went off when I didn't want it to. How do we access and edit alarms now??
Where is the music library now?
Helpful video. Thank you.
Like so many other users, I'm not really happy about this app. I had a bunch of new Sonos equipment installed last week. Could not get some basic things to work. Wait time on their support phone was in excess of 1 hour each time I called.
terrible update, missing key features (alarm, volume, playlist), give us the old app back and work on the new one again and again !!
The latest version of the Sonos app is our most ambitious software update yet, and we know there is still more work to be done. To ensure all features meet the standards of our listeners, certain functionalities will not be available at this time, but will return in a future update. We appreciate your patience as we make future improvements.
@sonos ok but how come you didn't notice the missing functionalities of the update before releasing it to the public? If so many regular users report issues with the update how come your beta testing phase succeeded? Releasing the unfinished update doesn't meet the standards of your listeners. Don't get me wrong, I am a big fan of yours and I love the whole update concept but you really messed up - the app is not ready to be released.
@sonos why release the app now if it’s not ready? I doesn’t make any sense. Whatever the reason, this approach is not working for your valuable customers. So once again, please do the smart thing and roll back to the old version so you can get the new one right. It might seem like a step back, but you would be doing the right thing, whereas making your customers wait months for old features to be available again is not.
Stop gaslighting. "ensure quality" Then roll it back until it is ready @@sonos
If they keep going, you don't have any listeners anymore dear Sonos! Rollback the older app and get testing internal with this so called new version, it is not ready!!!
Alarm and sleep timer are ESSENTIAL FEATURES!! What was the decision to roll this out without including them?
Hi Matt, we apologize for the inconvenience. Features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support are currently not be available on the new app, but will return in a future update.
@@sonos Is this the way SONOS id dealing with his customers ?
Seriously, who is this guy in every Sonos video?
And what happened to my local music library? I dont want to stream I want to listen to my own music.
I cannot believe they have not resolved this music library issue after Three months.
Simple thought if they were able have such a feature before why not now ?
Cynical me believes the fact this updated app focuses on subscription streaming services suggests this is deliberate.
If they have promoted and sold products by claiming local library playback as a feature but are now trying to remove and force you in to subscriptions.
Did your QA team do any integration testing at all with the services you make “available” - other than putting their services on a list within your application?
Where arę ALARMS? 2:44 min see in You iPhone???
Reported this video as misinformation. It starts by saying the Sonos app will give you complete control. That is inherently false since the app won’t control the speakers.
How can I access my library? Please do a better quality control on the App before releasing. As a suggestion, release it as a beta first. Has anyone got the library from the network working?
I want to play the mp3 files on my phone. HOW?
Sonos, go back to the old S2. YOU FAILED!
Please let us go back to the old version. I want to enjoy my speakers again. I’d invested too much money and time on SONOS ecosystem than I really don’t want to sell all my speakers and move to Bluesound.
I’ve owned Sonos speakers for 12 years - and I’ve used the desktop app maybe half a dozen times - what are you thinking?
The new app does the total opposite of giving complete control over my Sonos experience. The new app has made me unable to control anything. Can't switch rooms, can't clear queue, can't see volume numbers, songs are skipped when switching rooms, no system found on app launch (happens very frequently)
App updates are to improve, what was the objective of this update? Sonos really made this, I can't believe it
I own a software company - I’ve been running software teams for 30 years - if somebody put this beta app in front of me said it was ready for prime time - I would’ve fired them on the spot - are you guys serious?
Have to go into speaker settings to adjust group volume, that's a fail.
Where's the MUTE??
I just bought my Sonos move 2 speaker and wondering how the alarm works? More precisely will it start when speaker is turned off?
Or how to ensure that alarm will start every morning?
Can I legally refund the whole system, when I can't use it because of the app?
Give us a useful video on where the alarms are, how to use basic functions and how to turn off the system!!! I have 11 speakers around the house
How do you shuffle all your libary music like it use to do?
Does anybody else's sonos system constantly disappear from the app?
I agree about this update being rushed and missing features. However, for those wanting to use the alarms and sleep timers, Sonos says you can still use your voice to do so as well as access those settings from the Sonos controller on a computer for now until they put it back in the app in June. Hope this helps!
Hey @sonos,
Which genius thought it was a good idea to take up 1/3 of the UI with a FIXED now playing/search bar?!?! Seriously this a really big step backwards. We want feature parity and no less!
I can only wake up to the alarm from my Sonos and you couldn’t keep the alarm? It was one of the main features that set sonos apart . Not happy with 90% of the new app. Put back the alarm today. You rolled out a super sub par app🙅♂️
Is completely broken, true play tuning doesn’t start, sometimes app doesn’t show speakers, and very buggy overall.
Why is it stopping suddenly or skipping tracks, or not loading the interface at all?
When you have all your Speakers showing up and you want to slide them down, you need to slide down FROM ALL THE WAY UP! So annoying... Can't do it easily with one hand!
My app now runs ULTRA SLOW! 👍🏻 I use an iPhone 14pro.
Aside from the missing features and bugs, the interface is more complicated than it ever was. Extra swipes and button presses for no reason other than aesthetics. I liked that all my services were separated so could easily tell which I was using. EQ settings are now 3 button presses . The tile at the bottom uses up precious screen real estate making the rest of the interface cramped and cluttered. I just don’t like anything about it.
Sorry, I hate the new app - so many things are missing that I used to use all the time - most irritatingly I apparently can't add tracks to the current playlist whilst it is playing, there is no longer a numerical volume indicator when changing volume, and I can't control my alarms from the app anymore. The layout is also confusing and excessively layered and there is a lot of wasted screen real-estate. This seems extremely half-baked and it's very disappointing from a premium brand like Sonos.
Additional, I've now discovered I can't control the speakers on my Pixel watch anymore - with the old app as long as it was running on my phone I could skip tracks, pause, play and adjust volume from my watch - no longer. This is just a disaster release for Sonos, IMO.
How to I make a playlist? How do I add to queue?
you cant
DO NOT UPDATE! MAJOR LOSS OF FUNCTIONALITY!! JUST LOOKS ‘PRETTY’!!
What is the point of gradually reimplementing all the missing features if the app (June Version 80.02) still doesn't work?
Terrible performance with up to 10 seconds delay (volume, playlist, startup, etc.), components constantly crashing out of the system (stopping only possible via hardware buttons), app freezes, TuneIn still very buggy with numerous contents not accessible, NAS integration still not possible, wake-up radio station disappearing from the system, no volume indicator, no widgets, no control via lock screen, no control via status bar (despite enabled notifications), and much more...
Sonos, please finally provide your customers with a rollback to the old S2!
Sonos now also uses customers as beta testers for their app! 😖
I can’t add Play next any songs :c
All I want is a list of my playlists so I can click on them - with a list of a dozen or so playlists on each screen - now, I see 6 playlists per screen with a thumbnail of four songs from each playlist that I could care less about seeing - and I can’t change the list display from a thumbnail display to a list display - what are you thinking?
Looking at this video, I only see the option to play from music streaming services, I use Bandcamp a lot via the browser, not the app, can I play it on Sonos too?
No support for widgets on iPhone! no Support for spatial audio on the Apple Music app why do I have to play music from the Sonos app for spatial audio? I’m very disappointed.😢
Have you tested your application to see how many times it fails, how many times it doesn't work and how complicated you made it?
Please roll this back. This is tech culture at its worst. "We streamlined the ux" NO. You broke features that were working.
In my recently played list, I used to be able to delete anything that was played accidentally, or that I just decided I wanted to remove - why now can I only clear EVERYTHING on the list - instead of just sliding the item to the left and pressing the delete button like every other app I’ve ever used on an Apple or Android device?
What happened to something as simple as clear the queue?
Why is there only a mute button if your source is a television?
Thanks random hobo for explaining this pos app to us.