Hello Folks, hope Juliet's foot is much better. Sounds like you have had a terrible experience of really bad customer service. As David said Red pennant is brilliant. We had a similar experience in France, we came home early, when David phoned them, they asked what site we were on, when he told them, they said oh that place. Hopefully your next site will erase your bad experiences. Enjoy the rest of your holidays xx
Hi Lindsay. I hope you are both well. We have arrived at beautiful site near Los Lanos. The Site is lovely and very well maintained. The Staff are very friendly and helpful to all who visit! We are making the most of the last few days of sunshine. Juliet is knitting and I am reading. Beer and pool time soon. May faith is some what restored. Many Thanks Phil & Juliet🙂👍
What a dreadful experience you’ve both had at the hands of the site staff. Such a shame that it’s ruined that part of your adventure. Put it behind you now and enjoy the rest of your break. From my perspective your experience has almost eliminated any lingering desire I have had to take my caravan to Spain. I’m currently in the Vendee in France coming to the end of a twenty four day stay at a fantastic site with a massive fully serviced pitch. We’ve never experienced any problems at French sites in over forty years of trailer tenting in our earlier years and now caravanning for the past eight years. I always book the ferry crossing and the sites directly, not through a third party though. Is it possible that your horrible experience at this site stems from the apparent kick-back from certain Spanish quarters to what they see as over tourism?
Hi Steve. Thanks we move on tomorrow. We had the same experience as you in France. So much that we are going back to France next year. I doubt all Sites in Spain are like this one. The Club will get to hear about it all very soon. I do feel that this site is not suited for UK Caravanners. Shame really as the rest of the site is quite nice. Thanks Phil🙂👍
Hi David. All is n ow well we are at our second site which is beautiful and very friendly and helpful. My faith is almost restored. I think if I had a MH I would do just as you suggest but it's not that easy with a Caravan. Thanks Phil.🙂👍
Hi Brian. Thanks, Juliet is getting better now. We move tomorrow. Never had issues before in either France or Holland, oh well 😕 Thanks Phil & Juliet👍🙂
To be honest, i tend to book directly on the campsites website, i have had issues with the CAMC booking page for French sites where the pitch you think you are booking, isnt the one you get, a change of campsites management usually has a terrible effect on staff morale as well, we had issues with a site in Vendee last month, a group of 5 lads on a pitch next to us (the website stated single sex groups werent allowed), playing music till 6am so we went to reception to see what they could do, they basically said we can move pitch or move campsite!! Absolutely shocking customer service, its a shame as it is a nice site and we had been back the last three years, unfortunately, we wont be going again
Hi Paul. Thanks for sharing your experience. I am glad it's not just us. Usually we have no issues with club bookings. Yes if the management are crap it does have an effect on staff. Back to france for us next year. Thanks Phil & Juliet🙂👍
Sorry to hear about your catalogue of mishaps and disappointments. A holiday you will remember for the wrong reasons. I hope you manage to recover your break when you move on. Stay safe.
Thanks David we managed with help from the first aider. The pharmacy in Miami playa was great as well. Many thanks for your help and it was nice to meet a friendly face. Enjoy your stay. Thanks Phil and Juliet 🙂👍
So sorry you had bad holiday. So good you had caravan club. This is why we don't go abroad 😂. Plus my MS. Get a site booked over here. We're off to Tewkesbury on Monday. KEITH will have wash caravan at wkend. X
Hi Phil and Juliet, We’re sorry to hear about the issues you’ve had and we hope your foot is improving Juliet. From bad to worse and you certainly don’t want this again. Take care, Rob & Gail 😀
Hi Rob n Gail. Thanks we have tried to move on and not let it spoil over trip. Juliet's foot is getting better now. We move on tomorrow to pastures new. Thanks Phil & Juliet🙂👍
Hi Phil & Juliet, a few mishaps but thanks for the site issues information we will certainly do our research when we go from now on. Chin up guys and crack on !
So sorry you had such a bad experience. You can see buy your faces your so sad and it must be a real big shame for you. Hope you can pick up yourselves up and enjoy your friends. Thanks for sharing Paul and Sarah
It’s not a doom and gloom blog, it’s a very good one to let people know about customer care, sites are run by management and in your case they’re not very good at it.
Hi TT. Thanks we tried not to make a moany video. We just wanted to share our experience. Juliet is getting better and we move on tomorrow. Thanks P&J🙂👍
Hi Phil, this is a perfect example of why you should never book campsites when touring in Europe, if you don't like the look of a place, then move on to another, there are always plenty to choose from, in all the years I've been touring Europe I have never failed to find a site either by just turning up or phoning a few days before arrival. Sites especially in Spain are always tight and even though you booked through the CAMC you shouldn't expect the same standard of site that you get in the UK, the pitch you had and accessing it are pretty normal in Spain, I really wouldn't book through the CAMC, do your own research and find sites yourself, that way you can swop and change areas/sites while you are there, it makes for a lot more relaxing holiday, enjoy the rest of your stay
Hi Retro. We have booked through the club a few times and never had any issues. We knew the pitch would be dirt as apposed to hard standing at home. It was the poor state of the pitch roads that made it difficult. Never had any problems in Holland or France. I suppose you can get crap service in any language. Juliet is getting better and we move on tomorrow. Thanks for tips. Phil🙂👍
Hi Pal. Juliet is getting better and we move on tomorrow. Fingers crossed the next site is a bit better. Hell no its going to spoil it at all. Out for a meal tonight, Juliet is a lot more happy now. Thanks P&J🙂👍
So sorry this has happened to you, hopefully once your friends arrive and you move sites you will be able to enjoy your holiday, thank you so much for advising us of the issues at the site, it can only help and maybe the CAMC will investigate this to ensure either it doesn’t happen to anyone else or they remove the site from their list x
Hi Jayne you win some and loose others. Had a great afternoon with friends today. Out for a meal tonight. Pack up tomorrow and move on on Sunday. Looking forward to the next site. The camc are aware of the issue will update in winter re hope we get on. Thanks Juliet and Phil 🙂
Kudos to you both for persevering with it all, and a heads up for others - such a shame that the site is not up to standard, especially as you have travelled such a long way to get there. I hope the heat rash doesn't cause any more discomfort and that you can enjoy your time with friends and then move on. Safe travels. Steve n Jeanette ( quite new to caravanning).
Hi Steve n Jeanette. Thanks for your comment. Juliet is getting better and we move on tomorrow. We have made the best of a poor site. Had a great time with friends yesterday. Many Thanks Phil & Juliet🙂👍
Hello Folks, hope Juliet's foot is much better. Sounds like you have had a terrible experience of really bad customer service. As David said Red pennant is brilliant. We had a similar experience in France, we came home early, when David phoned them, they asked what site we were on, when he told them, they said oh that place.
Hopefully your next site will erase your bad experiences.
Enjoy the rest of your holidays xx
Hi Lindsay. I hope you are both well. We have arrived at beautiful site near Los Lanos. The Site is lovely and very well maintained. The Staff are very friendly and helpful to all who visit! We are making the most of the last few days of sunshine. Juliet is knitting and I am reading. Beer and pool time soon. May faith is some what restored. Many Thanks Phil & Juliet🙂👍
What a dreadful experience you’ve both had at the hands of the site staff. Such a shame that it’s ruined that part of your adventure. Put it behind you now and enjoy the rest of your break. From my perspective your experience has almost eliminated any lingering desire I have had to take my caravan to Spain. I’m currently in the Vendee in France coming to the end of a twenty four day stay at a fantastic site with a massive fully serviced pitch. We’ve never experienced any problems at French sites in over forty years of trailer tenting in our earlier years and now caravanning for the past eight years. I always book the ferry crossing and the sites directly, not through a third party though.
Is it possible that your horrible experience at this site stems from the apparent kick-back from certain Spanish quarters to what they see as over tourism?
Hi Steve. Thanks we move on tomorrow. We had the same experience as you in France. So much that we are going back to France next year. I doubt all Sites in Spain are like this one. The Club will get to hear about it all very soon. I do feel that this site is not suited for UK Caravanners. Shame really as the rest of the site is quite nice. Thanks Phil🙂👍
Keep it stress free…just turn up and find somewhere , if not go back on the motorway and have a free night and live to book another day…
Hi David. All is n ow well we are at our second site which is beautiful and very friendly and helpful. My faith is almost restored. I think if I had a MH I would do just as you suggest but it's not that easy with a Caravan. Thanks Phil.🙂👍
Shocking holiday story Phil😡sorry it was wasted for yourselves
Hi Robert. Many Thanks. We have moved on. Sundays video is much better. Thanks Phil👍🙂
Sorry to hear this. Sounds like a disaster.
Put me off going abroad. Hope Juliette is better.
Hi Brian. Thanks, Juliet is getting better now. We move tomorrow. Never had issues before in either France or Holland, oh well 😕 Thanks Phil & Juliet👍🙂
To be honest, i tend to book directly on the campsites website, i have had issues with the CAMC booking page for French sites where the pitch you think you are booking, isnt the one you get, a change of campsites management usually has a terrible effect on staff morale as well, we had issues with a site in Vendee last month, a group of 5 lads on a pitch next to us (the website stated single sex groups werent allowed), playing music till 6am so we went to reception to see what they could do, they basically said we can move pitch or move campsite!!
Absolutely shocking customer service, its a shame as it is a nice site and we had been back the last three years, unfortunately, we wont be going again
Hi Paul. Thanks for sharing your experience. I am glad it's not just us. Usually we have no issues with club bookings. Yes if the management are crap it does have an effect on staff. Back to france for us next year. Thanks Phil & Juliet🙂👍
@@lostweekendscaravanalso, I forgot to add, don't let it ruin your holiday and I'm glad that J is ok, take care both
Thanks Paul 🙂👍
Sorry to hear about your catalogue of mishaps and disappointments. A holiday you will remember for the wrong reasons. I hope you manage to recover your break when you move on. Stay safe.
Hi noorman. Thanks had a good afternoon with friends and out for a meal tonight and to pastures new on Sunday. Phil and Juliet 🙂👍
I guess you are still on site as I saw you in the bar by reception yesterday.
Yes David move tomorrow. We had friends visiting. Thanks Phil 👍🙂
@@lostweekendscaravan There's a minor injury unit in Miami which would have treated you on the UK global health card.
Thanks David we managed with help from the first aider. The pharmacy in Miami playa was great as well. Many thanks for your help and it was nice to meet a friendly face. Enjoy your stay. Thanks Phil and Juliet 🙂👍
So sorry you had bad holiday. So good you had caravan club. This is why we don't go abroad 😂. Plus my MS. Get a site booked over here. We're off to Tewkesbury on Monday. KEITH will have wash caravan at wkend. X
Hi Phil and Juliet, We’re sorry to hear about the issues you’ve had and we hope your foot is improving Juliet. From bad to worse and you certainly don’t want this again. Take care, Rob & Gail 😀
Hi Rob n Gail. Thanks we have tried to move on and not let it spoil over trip.
Juliet's foot is getting better now. We move on tomorrow to pastures new. Thanks Phil & Juliet🙂👍
Hi Phil & Juliet, a few mishaps but thanks for the site issues information we will certainly do our research when we go from now on.
Chin up guys and crack on !
Hi Jerry. J is getting better and we move on tomorrow. Onwards and upwards as they say. Many thanks P&J🙂👍
So sorry you had such a bad experience. You can see buy your faces your so sad and it must be a real big shame for you. Hope you can pick up yourselves up and enjoy your friends. Thanks for sharing Paul and Sarah
Hi Paul & Sarah. Juliet had to calm me down I was so mad with such rude and unhelpful Staff. Bistro Staff thankfully were great. Move tomorrow. P&J👍🙂
It’s not a doom and gloom blog, it’s a very good one to let people know about customer care, sites are run by management and in your case they’re not very good at it.
Hi TT. Thanks we tried not to make a moany video. We just wanted to share our experience. Juliet is getting better and we move on tomorrow. Thanks P&J🙂👍
Hi Phil, this is a perfect example of why you should never book campsites when touring in Europe, if you don't like the look of a place, then move on to another, there are always plenty to choose from, in all the years I've been touring Europe I have never failed to find a site either by just turning up or phoning a few days before arrival. Sites especially in Spain are always tight and even though you booked through the CAMC you shouldn't expect the same standard of site that you get in the UK, the pitch you had and accessing it are pretty normal in Spain, I really wouldn't book through the CAMC, do your own research and find sites yourself, that way you can swop and change areas/sites while you are there, it makes for a lot more relaxing holiday, enjoy the rest of your stay
Hi Retro. We have booked through the club a few times and never had any issues. We knew the pitch would be dirt as apposed to hard standing at home. It was the poor state of the pitch roads that made it difficult. Never had any problems in Holland or France. I suppose you can get crap service in any language. Juliet is getting better and we move on tomorrow. Thanks for tips. Phil🙂👍
Phil & Juliet sorry to hear of your problems with the site, hope it hasn’t spoiled things too much ❤️
Hi Pal. Juliet is getting better and we move on tomorrow. Fingers crossed the next site is a bit better. Hell no its going to spoil it at all. Out for a meal tonight, Juliet is a lot more happy now. Thanks P&J🙂👍
So sorry this has happened to you, hopefully once your friends arrive and you move sites you will be able to enjoy your holiday, thank you so much for advising us of the issues at the site, it can only help and maybe the CAMC will investigate this to ensure either it doesn’t happen to anyone else or they remove the site from their list x
Hi Jayne you win some and loose others. Had a great afternoon with friends today. Out for a meal tonight. Pack up tomorrow and move on on Sunday. Looking forward to the next site. The camc are aware of the issue will update in winter re hope we get on. Thanks Juliet and Phil 🙂
As you say “when you go abroad.” Move on and enjoy the next place hopefully🤞
Hi Gary. Thanks move on Sunday. Looking forward to a new place. Seen friends today and had a great time. Out for meal tonight
Rev Peyton’s Big Dam Band. Fantastic band. Good choice of music.
Thanks John this is my tour t shirt. Awesome band and great live. Thanks again Phil and Juliet 👍🙂
Red Pennant served us well in France. Enjoy the rest of your break.
Hi David Yes red Pennant is a great service and value for money. Move on tomorrow fingers crossed the next one is a little better. Thanks P&J🙂👍
Kudos to you both for persevering with it all, and a heads up for others - such a shame that the site is not up to standard, especially as you have travelled such a long way to get there.
I hope the heat rash doesn't cause any more discomfort and that you can enjoy your time with friends and then move on.
Safe travels.
Steve n Jeanette ( quite new to caravanning).
Hi Steve n Jeanette. Thanks for your comment. Juliet is getting better and we move on tomorrow. We have made the best of a poor site. Had a great time with friends yesterday. Many Thanks Phil & Juliet🙂👍