Telephone Counseling Skills (Essential Telecounselling Skills)

Telephone Counseling Skills (Essential Telecounselling Skills )
Telephone counselling/therapy is a structured therapeutic relationship, where the client and therapist speak on the telephone, rather than meeting in person. When clients arrange their telephone sessions, they are provided with a designated telephone number, which they call at the prearranged time, when their therapist will be available to speak to them. Sessions, like face-to-face ones, are with the same therapist, and usually take place at the same time, and on the same day, each week. The flexibility of telephone counselling/therapy provides access to therapy for clients for whom there are significant barriers to attending in person, or because of crisis, or stigma and many more reasons
Counselling skills are interpersonal and technical traits that a counsellor uses to better understand and listen to their clients. Using these skills, a counsellor helps a client overcome obstacles that are preventing them from leading a happy life. These skills help you build rapport, establish trust and ensure that your clients feel heard and understood.
The core counselling skills are described below.
1. Attending
Attending in counselling means being in the company of someone else and giving that person your full attention, to what they are saying or doing, valuing them as worthy individuals.
2. Silence
Silence in counselling gives the client control of the content, pace and objectives.
This includes the counsellor listening to silences as well as words, sitting with them and recognising that the silences may facilitate the counselling process.
3. Reflecting and Paraphrasing
Reflecting in counselling is part of the ‘art of listening’. It is making sure that the client knows their story is being listened to.
This is achieved by the helper/counsellor by both repeating and feeding a shorter version of their story back to the client. This known as 'paraphrasing'.
4. Clarifying and the Use of Questions
Questions in counselling are classed as a basic skill. The counsellor uses open questions to clarify his or her understanding of what the client is feeling.
Leading questions are to be avoided as they can impair the counselling relationship.
5. Focusing
Focusing in counselling involves making decisions about what issues the client wants to deal with.
The client may have mentioned a range of issues and problems and focusing allows the counsellor and client together to clear away some of the less important surrounding material and concentrate on the central issues of concern.
6. Building Rapport
Building rapport with clients in counselling is important, whatever model of counselling the counsellor is working with.
Rapport means a sense of having a connection with the person.
7. Summarising
Summaries in counselling are longer paraphrases. They condense or crystallise the essence of what the client is saying and feeling.
The summary 'sums up' the main themes that are emerging.

[@GBalamurugan-ub9tj]

Thank you sir for crystal clear information. Please share any information related to any certificate course for tele counselling?

[@SureshBadaMath]

Will upload a video on the same soon

[@dhrtissocialspace3856]

A very detailed session, Sir! Thanks for the extensive information on Telecounseling!

[@singothuyedukondalu4133]

Thank you sir🙏🙏🙏

[@SureshBadaMath]

Welcome