As someone that repairs over $1000 worth of electronics every day, I found the idea behind the episode admirable, but the execution was honestly garbage. Should have been much more informative in explaining battery life expectancies, common part cost or repair cost comparisons between brands, part serialization, etc rather than just cherry pick a few apparently unrepairable devices with no explanations. The takeaway here for the layman will be “nothing’s fixable, but if I b**** at the OEM enough maybe they’ll fix what I broke for free”. Would have been much more informative to cut back on the consumer interviews who don’t have the slightest idea and instead interviewed the people churning out affordable screen and battery replacements in third party repair shops.
I have an LG smart phone that works perfectly UNTIL someone phones me and then the phone goes black. At least it works for making phone calls. I've even changed the senor and updated the operating system which made no difference. I believe LG is the worst of the worst.
@@jackywhite9756 They've done hour long specials before, this is one I feel people would be willing to sit through. You can still use charts and graphs for things like battery life to break it down easier for people.
I understand the phones, but complaining that a 10 year old laptop doesn’t hold a charge and that they’re “busted”?? Still running, those are pretty durable laptops if anything
I agree, I have a 12-13 year old HP laptop. It has Vista on it and is a turtle 🤣 . The battery was gone a long time ago. It's basically a stationary laptop now.
@@bensymons Yes, absolutely. By 10 years of use, you should at least replace the battery once. I have an 8-year-old MacBook and the battery was getting bad (laptop battery indicator even said "replace soon"), so I got a new one, and the battery is much better now and holds for way longer. I think a lot of the folk interviewed maybe didn't check these things for their devices.
@@haijiazhu3148 and???? Your brand new iPhone might hit the ground smack on its face and break but your Samsung hits slightly on the corner and doesn’t break. You need a controlled test to get accurate answers.
It’s just like getting 2 Toyota Corollas and crashing them at the same exact speed and same place. They aren’t going to have the same results. It is impossible to get the exact same results they will always vary. Even if it is by an atom
@@arete1776 Check ASTM and ISTA. Different companies have various internal design and testing standard. I'm not talking about "drop test" viedos on YT.
Honestly this episode is just filled with bad examples. Its good that you are bringing light to this topic but please do it right. Literally go ask Louis Rossmann.
Lol, just watched Louis's video and came here. I couldn't believe he was reacting to it and in more disbelief CBC thought this video would be helpful to anyone.
It's a lot for a phone, yes, but it's not only a phone - it's a very capable computer and camera as well. They could easily get a phone for $30, and it would be just a phone.
Ya be it iPhone 11 pro max or samsung note 20 ultra both priced high I would rather buy android samsung tab s7, plus or iPad for that price or add 1000 dollar more and buy dell xps 15 4k .
Any of the people that had broken screens, they should’ve had a case on and a screen protector, because it’s clear that they dropped it all on their own.
Terrible reporting. He broke the Samsung screen himself. He’s the type of guy who does anything to not take responsibility. Not once did CBC question the claim. The lady who claimed her iPhone XR screen was broken and blamed the manufacturer...you broke the screen. Take responsibility!
They say iphone 7 is 3 years old hhhh it's 5 now , and he want the battery to survive and he want to use headphones when he charge the phone that's ridiculous, there is a dongle for that or go with bleutooth airpods
I'm going to debunk the "they're making batteries that don't hold a charge" or whatever it was, unfortunately one of the limitations of lithium ion technology that is used in batteries is that over time batteries start to lose some of their total capacity.
This was hard to watch as someone who works with batteries. Wow. Someone might wanna give them a brush up on what lithium ion is..... my god. Makes u question a lot.
You are right, but on the other hand ,in some devices the batteries are not replaceable(often in cell phones). This ends up looking like planned obsolescence.
Battery recycling! Properly dispose of your old batteries at designated places (do research for where you are).
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@@e.l.6092 usually what happens when a phone is 5 years old no? It's old and Apple is gonna cut the 7 and 8 from software updates anyway time for a new phone the iPhone 7 is so outdated it's not even funny
@@nickvarley8365 The problem is most people would rather have a waterproof device than a replaceable battery. Any rubber seal they could install just won't do that nearly as well as adhesive.
"Replace rather than repair" is a business model. I enjoy seeing iPhones repaired. But Apple resists providing or allowing others to sell the parts needed. Apple also won't provide the schematics needed. When Apple exchanges a phone the old one goes to a refurbishment process and is returned to Apple and becomes an exchangeable iPhone. So it is repairable, just in a way that benefits Apple.
Yeah, I had iPhone 6 and a couple after, but when they came out with a $1,000 iPhone, for that reason and others I decided to switch to a $350 Android, it does everything the iPhone did, a few differences to get used to but I'm sticking with Android
As one who has simply avoided the problem by just not buying Apple products - IDK why anyone does buy them in the first place. I hate their business methods, their customer service, their pricing, and everything else about them, Apple can pound sand for all I care - who needs them?
I'm pretty clumsy and drop my stuff all the time. Even so, I had my iphone 6 for 4 years which I finally replaced after dropping it from a high place. Up until then I had no problems. I've had my laptop for 6 years and it works perfectly okay. Not sure if I'm just lucky or people are doing weird stuff with their devices.
I bought my iPhone 6S+ as used in the Fall of 2016. Still fully functional as of today (Nov 28/2021) and nothing is broken tho I dropped it a couple of times (it has a protective case) in the past 5 years I owned it. I’m very happy with it. Battery health still shows 78% with original battery. Couldn’t be happier. But I must say I am not a heavy user, uses it about 2 hours a day. Try not to get addicted to devices.
And even if you are somewhat careless, use a decent case, and screen protector, so that you can replace the (at most) $10 screen protector, instead of the whole screen. Also, upgrade laptops to an SSD; they are more drop resistant and more hard wearing.
The battery life on phones is actually huge. Laptops were never good on battery life. It only appears small because Google services and Apple services are constantly running in the background. Remove Google from your phone, not sure what you can do with Apple since that's built into the OS. If you remove Google from an android phone entirely, it lasts about twice as long.
lithium ion batteries last for years if you don't over charge them. Iv had my phone for 5 years now with no battery issues. most people plug in their phone when they go to sleep. the trick is to not charge it to 100%.
"Only watched TH-cam on this Acer laptop so it's been barely used." Any trustworthy technician would disagree with that statement. I'm sorry Marketplace, this episode is just filled with poor journalism and reporting.
That is a good point. Even with only watching TH-cam a device could be considered “heavily used” if it was used for years with thousands of cycles on the battery, keyboard presses and charger insertions.
@@bbol745 So? He wants to get it repaired why can't he? Why? Because manufacturers stop selling parts, batteries, firmware, drivers, etc after 2 or 3 years. Not everyone needs to or wants to buy a new device every year especially just to watch you tube videos.
@@fucker9002 yes it's possible, especially if it was cold at first and then rapidly heated. One thing to note is that most devices have auto shutdowns for high temperatures. The device could be defective, which does happen also.
"My 10 year old laptop is having issues". *presents budget looking laptop they're lucky to get a few years from let alone 10, basically 7 years of good luck SMH.
The screen was literally falling out of the ipad. I’ve dropped many devices pretty hard and have only actually broken one. That kind of damage is pretty hard to achieve unless it’s intentional
@@ChickenPermissionOG they have the ability to replace a screen. They never actually stated why the tech couldn't fix it. It could be that the drop damaged the board in a way he couldn't fix
@@nickolaskunz5735 yes but they won't. Apple is full of it when they say they care about the environment. The MacBook still have a massive engineering flaw that they haven't fixed and they wont cover it.
@@ChickenPermissionOG they do screen replacements. Also they didn't bring the IPad to the apple store. Apple does some pretty terrible stuff to get out of repairs. But we can't blame them for an individual repair shop not fixing an iPad with an undisclosed issue. If it was as simple as screens not being available why would that tech even open it up? We have to have some sense of fair play
@@jeffjiang5272 you're right yes he's not Canadian but he's been one of the leaders in the rightful repair in the US and holding these Tech Giants accountable
@Help Tech It also touched on another sad truth which is Canadians generally receive worse service/pricing/treatment and many other stuff compared to the US, but no one is doing anything about it and we are getting used to it.
“They make the batteries not last” Umm... most people use their phone for 5+ hours a day. Exactly how long does a battery need to last you?? That’s a lot of wear and tear on the battery over the span of 2 years. You’re lucky you get that long.
I've got two Samsung phones, one of considerable age now (a galaxy s8) and it gets constant use, no problem with the battery but that because I never let it run below 10%
Some people also leave their phones plugged in all day; I made that mistake with my old iPhone X. Just let the battery run down and charge up only when you absolutely need to.
I was watching eailer CBC shows like this and they were pretty good. I commented how this type of real journalism is going extinct in the US and we need it. Never mind.
"Why shouldnt my 10 year old outdated hardware run the latest software that the brand new and more powerful ones do?? This is anti consumer!" Yeah right. These people have no knowledge about tech and try to apple broad consumer policies. The only valid point they touched is the anti-repair thing.
Depends i had a Samsung Galaxy S20 and the back facing camera exploded (literally not making this up) went to Samsung they said it wasn't covered ended up getting a $20 part on eBay and fixing it myself camera kind of sucked afterwards but was better than shelling out another $1000
Normally a fan of CBC reporting. But man, not calling that Roofer out on his "my screen broke on its own" or even putting that guy on camera is just a bad take. The chance that phone screen broke because the phone heated up is so out there it's crazy.
That one is actually believable years back when i still both galaxy phones they had a major issue with one of their suppliers for tempered glass and so glass backs on a decent quantity of phones were getting fractures without cause; i was apart of one of those unlucky batches and they offered full repair. I never cared about it enough to do it because i always have a case on but i’m sure if they had a well documented issue with it in the past i wouldn’t say it’s not probable lol
I had a Sony phone which got hot while using TH-cam and it’s glass back blew up. It created spider web cracks all down the back of the phone. I had to duct tape it up, to prevent getting glass splinters.
My HP special edition 2005 lasted until 2019. I had it somewhat repaired and it lasted another six months. It could be repaired again but too expensive. Never replaced the battery. Loved that laptop.
I owned an HP bought in 2003 and that one too, was trouble-free. Got stolen a year or two ago but still was working. So I bought an HP Omen laptop this year. Not really anything to write home about now - often freezes up, reasons unknown. I won't be buying another from HP. My (TWO) Alienware/Dell Area 51M laptops (loved the first one so much I bought another open-box from Ebay) are everything HP is not - fast, ergonomic, and they keep working just fine even when they are so hot you can barely put your hands on the keyboard.
Im impressed with 'Right to Repair and hope to see more consumer avocation against big tech. Especially in Canada where we are seriously OVERCHARGED for service.
Um, if you had a laptop and used for 10 years and battery not holding power as much anymore, that battery has actually done very well and just buy a new battery. That normal. If you got a new phone, and within the 15 day period and problems, that should of been taken care of though. Apple is really bad as making software purposely fail and slow to force get a new phone. If you had computer for many many years, and starts to run slow and act up, first question, have you done any clean up or rebuilds? To keep running smooth, it is recommended to do a fresh clean and install at least once a year. That does sound a bit excessive but things will build up over time causing the slow down and that only way to fix. Sadly, the salesperson will just say, oh, its old, get a new one. That isn't right either.
@@dylanphair. Hmmm. I found that actually opposite. Apple makes it so you have to upgrade faster and will make it run slow on purpose. Android doesn't. lol
@@ExplorewithMJ okay, except that was to prolong the life of the device, would you rather have a device which is only marginally slower then before but it can remain on for more than a couple of hours, or a device which is faster, but only retains a proper charge for 45 minutes, also, again most android phones get 1-2 years of updates, the iPhone 6S is still getting updates and it’s 6 years old
@@dylanphair. Ya, Apple can afford to pay fines and will keep doing it, they love monopoly. Android also = more free apps and freedom, Apple = $$$ pay and they in charge of apps. Sorry, as you can see, I don't like Apple. lol. Battery use, sorry, all phones the same, after so long they all start going downhill. Batteries were never made and capable of lasting forever. Usually after approx 400-500 charges they go down.
This was utterly horrible reporting after speaking to some of my colleagues I now agree with most of the comment section. Disgraceful reporting funded by tax payers.
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So heat broke the glass... sure... Happens all the time... And even if it really did happen (1/10 000 000 chance?) I wouldn't use it as example.
@@davidhollenshead4892 yeah but glass shatters when there's a sudden change in temperature. So he heated up his phone and probably put it in a fridge. Not to mention, the fires were exclusive to the s7 and overheating is something of all phones.
My flipphone got warm once when I was working outside in record hot temps, an alarm came on. I wonder if his phone has a history that could be checked for warnings?
I can remember when the TV repairman would come to your house with their black case full of tubes . The most feared words were sorry it's the picture tube. And the local stores had tube testers for the do it yourselfer. I realize the technology is obsolete but the concept is still sound.
Why I agree repairability is a problem, most of the issues and 'breakdowns' shown in the episode were from normal usage, age and user error. I expected better reporting from marketplace.
I disagree. The problem with programmed obsolescence is a real one and is especially prominent when it comes to technological apparatus. It's not because technology improves that a 3 year old phone shouldn't work anymore! For example, cars are getting more fuel efficient year by year but a 10 years old car usually still works...
@@holocene2164 car has improved over 100 years!! You can see how fast evs are improving. Take tesla for an example!! Very first model 3s had old hardware so they don’t support full self driving. If you need fsd than you have to upgrade to hardware 3.0
@@dakshbhatt5191 Their point is valid. I have a Pixel 2 that Google will no longer update as of a few weeks ago. Is it because the hardware is obsolete? Not even close, it still runs super fast and probably still has better hardware than most phones being released today but, you know, Google just planned to make it obsolete, software-wise at least. They'd much rather have you buy a new one.
I mean, both laptops that are 10 years old also look like they cost sub $1000, plastic shells, cheap construction. If you want quality, you need to spend money. Batteries are lithium ion, they have a finite lifespan and it varies depending on how to care for it. People complaining about batteries that stop holding a charge after 3-4 years don't understand basic physics. Devices slow down due to battery degradation? Of course, how is the phone supposed to run without enough power being supplied? Electronics have a finite lifespan, wear on parts, new software that can't run on older devices for multiple reasons. If you force companies to put in more R&D into making older devices work, the costs of new devices would be astronomical. Listen I agree, right to repair is key. You should be able to attempt a repair or take it to a shop to attempt a repair if the company doesn't want to attempt the fix themselves. But making a law to essentially cost those big companies more money will just be passed onto consumers. This isn't a simple "just make it into a law and then they have to provide it". They will charge consumer the losses they incur. Why do you think phones have gotten so expensive? Sure, technology gets smaller, more expensive but the main reason is people hold onto their phones for much longer now. Back when the first iPhone came out people upgraded almost every year. Now people hold their iPhones for upwards of 4-5 years, the manufactures need to make up those losses. I'm not providing excuses but just pointing things out logically. This fight needs to be done in a careful manner so that consumers don't end up paying even more for things some of us don't need.
Couldn't have said it better myself. I'm very much in favour of right to repair, providing repair manuals, parts, etc. But when you're pushing the limits of packaging/performance/cost, there are design sacrifices that have to be made.
We shouldn't need to buy a new phone every year, that's a lie. Phones should last at least 4 years. It isn't hard to make them last. They are built to break on purpose so you'll spend more money at their business. It's a greed thing not because it's not possible.
@@karenacton3854 iPad rehab is in Honeoye falls ny, louis is in NYC. So just fly to the US, isolate for 2 weeks, go get your stuff fixed, get a negative covid 19 test, fly back to Canada, and then isolate for 2 weeks. Its easy !
@@Foreseeable1 well yeah sure, if you want to be logical about it. :-) to be fair the paperwork work to export it to the US and them import it back to Canada and not paid duties in each would be way more owed than the devices are worth.
Manufacturers generally have a DOA (dead on arrival) period for defective products whereby the retailer can return lemon items to them. Make sure to ask when purchasing what the phones warranty, buyer's remorse, and defective return policies are. Once you know these policies make sure to monitor your phone during the initial period of use. If anything is suspect then return it or swap it out at the retailer. Regarding screens, take some precautions and protect your phone or tablet with a case so as to avoid cracks from drops. Batteries are an issue more so nowadays as most phones, tablets, and laptops are designed so consumers can not easily swap them but have to take them to a repair centre to have it done.
My mom also has a Dell Inspiron 5759 Microsoft Store Signature Edition laptop she purchased in Xmas 2016 for $799 US. The machine still works more than 4 years later. It had a few problems, even with the touchpad. It was fixed.
I'm all for companies giving schematics & either supplying replacement parts or allowing others to make aftermarket parts. But I also don't think companies should have to take a loss because of consumers abusing their devices. If it's defective from the start sure they should repair or replace it but the reality is a lot of people don't treat these devices with the care they should & it's amazing they last as long as they normally do.
Gotta buy with a credit card that offers extended warranty and cellphone protection as benefits so if the store and manufacturer refuse, you can dispute it with the credit card company.
@@meridianline4022 I completely understand your skepticism, because banks are worse than insurance companies. But there's no harm in looking into it, and you never know, they might actually honor it. I always hope for the best and expect the worst.
@@meridianline4022 if you don't want to use a credit card to try to save money that's your choice. The rest of us can. The fact is if people's phones etc are going to be broken or stolen anyway, it doesn't cost them anything to try to get it covered under their credit card benefits and there are plenty of cards with no annual fees that offer it. If you'd rather not take that option available to you and just pay the full cost of a replacement then great. And I didn't say to use the insurance of the rental companies, I said it was no different than rental car insurance in the context of that offered by credit card companies as a card benefit. And yes, believe it or not, the credit card companies do pay the damages if you use that benefit and get into an accident. And as far as companies working to get as much money as possible, obviously that's what they are doing. That is the point of a business. To make money. It's not a secret nor is it a conspiracy.
I've been using more moderately priced Motorola phones since 2013. Never had any issues. The only time I had a breakdown was when the system couldn't be updated any further. I'm on my third one and the only reason I replaced #2 was for a larger screen.
Horrible episode. The criteria they use to evaluate a company is extremely misinformed. Which brand breaks down most? Well, how do we know it’s not the fault of the user? There’s different models of tech for a reason, don’t expect a diamond for the price of coal.
Lady with “Giant iPad Pro”, If you happen to see this comment, I had exact same issue. Go to Apple support, tell them you can’t run the diagnostic because it won’t turn on, pay $99 for battery replacement and they’ll send you a new iPad exactly like yours.
Black Friday 2021 I purchased an HP Envy x360 to replace a budget HP laptop from 2018 which outgrew my needs (I gave it to a sibling). After a few months I started having issues with the display experiencing bad ghost images and occasional glitching. I ended up finally sending in the laptop for repair under warranty and I'm typing this on a Toshiba laptop from 2010 which isn't my laptop. We have never had really any issues with HP computers before. I ended up purchasing the extended warranty so any future issues will be covered. We have never had any issues with Samsung phones. Although, we have had issues with Motorola phones and so have friends that have owned them (Motorola is owned by Lenovo). I am a viewer from the U.S. and I admire these videos and how much more on top of things Canada is then the U.S..
@0:50 my 10 year old Sony Vaio has this. I'm saving up for a new one. Smartphones; My longest lasting smartphone was a LG L7 Optimus II. 4 years and 1 month. Now I own a OPPO A9. You don't need a flagship phone. I've always owned budget phones and saved lots of money.
I have a HP Omen. A few months after I purchased it the battery would not fully charge. After HP checked it remotely they sent a tech to my home to replace battery and give it a health check for free . Very happy with HP.
I must be the only happy LG user. My last 4 phones have been LG (G4, G6, G7 and now V60). Thats at least 6 years using their phones and only 1 issue with any of them and Telus fixed the phone within a week (it was a known reboot issue with the G6). As long as LG continues to put out phones that appeal to me I will keep buying them. Ive yet to find any other phone that meets my needs as well as LG
Which has no capacity for new software, isn’t capable of doing 90% of the things that current devices can do. I mean it’s still a phone and probably has great contacts and mediocre access to web-based systems. It has saved you money though, but it’s capacity to do what many like their phones to do... doesn’t exist.
It's a phone I ONLY use for voice and texting -yes - and it's been beat up broken battery cover, dropped numerous times (as a contractor), replaced the battery (myself free), the screen never cracked, and allows me to receive BUSINESS phone calls. I have a separate data phone.
I had my vivo phone since 2016 and my dad bought me a new one and that old phone is now with my sister and it's 4+ years old now and it never needed repair
i got a samsung s3 my dad got it to me after he used it since launched he cracked the side of the screen very small barly noticeable and the battery acts fine so i don't know why the people here are complaining the only real plobem is that the software is sorta not supporting some apps
The main problems are the inadequate availability of spare parts and documentation, the lack of cooperation from manufacturers, and the expense of the tools needed to perform repairs as electronics become more complex.
I really want to know more about your methodology. For example, when you were testing reliability, were there limits on how old those devices are? If you have a 5 year old phone, it's much less likely to keep working than a 1 year old phone. I am 100% on board with right to repair though, and I'm glad you're shining that light.
I've had 4 LG phones between my wife and I and the older ones weren't great...but my LG V20 and V30 have been simply outstanding. My wife's LG G8 has been a beast too and she has been thoroughly impressed. My LG computer monitor has been insanely good too and LG OLED TVs are the best in the business. A shame LG Phones get a bad rap because the newer crop should be pretty good but maybe they cheap out too much on their lower end ones and these are the volume sellers..
I've also had a few LG phones and they all have been great. My last model lasted over 4 years. My current one LG G5 I've had almost as long. I'm suprised at the LG ranking.
Me and my wife have had LG G4/5/7/8 and they've been great. Like the V series, which are basically the same, they are LG's top of the line phones. They're typically much better value than the other brands given the specs.
@@KeMiZe44 I think we're on the same page and that has been my experience too. Unfortunately, the problem with LG appears to stem from lower quality entry level phones... Perhaps they get that sorted..and LG's customer service needs to improve vs Apple and Samsung too
@@cas8963 I'm going to be going down the same route. Was looking for an LG fridge via Costco but all sold out, ended up going with a Samsung and it has been surprisingly good...like REALLY good - so quiet you don't know it's on. My LG TV, computer monitor and LG V30 have performed incredibly well, but might go Samsung for my induction stove. Reason is LG customer generally bites...but if you go via Costco, might be better? Not sure. Samsung One UI on the new batch of phones is supposed to be good. I set up my mom's S9+ and I found it super intuitive (that old Touchwiz wasn't great tbh) but I thought the new OS is pretty good. It's different for everyone..
Batteries will always have a limit to how many times you can recharge them, no matter what quality it is. Eventually, every battery will become ineffective.
I’ve been using a Widetex hearing aid, which is a high quality one, for the past 16 years, the same device. It had a few minor and easily solved problems over the years. Just once i had to have the mic replaced and it costed quite a lot back then. The only problem is, for the past 10 years it’s no longer programmable due to its old operational system. But is still works really well and i cant complain for this. But, like, 16 years for such a delicate device.
This is probably the most ill-informed and researched episode by far. I mean, 10 yrs old laptop? Please, that like a 50$ piece IF you find a museum to buy it. 5 yrs old phone, by that time, the lithium ion battery have degraded so it OBVIOUSLY can't hold a charge. Its physics, not policy. Clearly you have no idea the amount of engineering that goes into it and the numbers of fragile components inside that PHYSICLY DEGRADE overtime. Of course, if you use it non-stop for 5 YREARS with out much care, it is VERY LIKELY that it will run into problems. At some point, you need to accept that things can ALWAYS be repair, but at some point, it makes NO ECONOMICAL SENSE to repair it or even offer service to repair it.
Obviously batteries degrade overtime, but what they're trying to show in the smartphone segment is that smartphone companies will purposefully make it harder to repair. For example apple uses extremely tough glue, making it hard to open up the phone. And since Apple is the top smartphone brand, everyone copies them so many smartphones now are difficult to repair, or even just to simply open up to replace the battery. Plus, most smartphones only receive about 2-3 years of support and updates, which essentially makes the phones obsolete by the time they reach their 3rd or 4th year of use, even though hardware wise, they can clearly handle more use (without considering a battery replacement)
@@Bocsaphoto i agree that battery replacement in phone sealed with glue are hard, but there are actual engineering benefits that comes with it. 1. Reduce need for latch elements are a hard to manufactor, thus reducing cost. 2. Add structural surprising amoubt of structural integrity. 3. Allow water resistance without torque pressure mechanism found in watchs. 4. Allow decice to be thinner (although the practicality is questionnable) These are traits highly valued in the high end smartphone market. Mainwhile, you can still find phone with ease of repair in the low end market targetting mostly the Asian and African market. As for software support, Apple actually have the best software update, IMO phones like iphone 5 was still getting software updates just a few years ago. Its mostly the android ecosystem that is bad at it, as software dev is really hard and most importantly, expensive. Company usually want their best devs to work on the lastest upcoming features. And in rhis highly competitive market, most effort is focus on innovation, rather than maintenance.
I've learned a long time ago to only buy tech from stores that has a good return policy. So, it's mostly BestBuy I'm stuck with. Source, Walmart and a few other places are okay too. Haven't had issues with my phones, but I returned at least 3 laptops in the last 10 years (within 2 weeks of using them). Please do a research on the return policy. And return items on time if you can.
I've had a Samsung GalaxyJ1 model since 2016 and haven't had an issue with it. I guess I'm not rough enough on it. I'm looking at another Samsung with more storage under $400. That should do me for another four years. Also, I've had an HP Pavillion desktop for TEN years. I bought it in 2010 and no problem with it. I had to buy a new mouse because I knocked it on the floor too many times. I'm running Windows 10 on this PC with no issues.
Yes very good you sould get a samsung a31 or a32 very recommended for that price range if you got 4 years out of like the cheapest samsung phone ever you could probably get like 6 out of this 1 good job samsungs are good
I've had Samsung Galaxy cell phones for years. Never had a technical issue with any of them, and I use my cell phone constantly for researching, checking mail, ordering products.
Do a show on coffee makers especially K cups keurig Machines they glue them together like sandwiches so you can’t take it apart or have it serviced and when one breaks guess what they just sent you a new one and tell you to get rid of the old one they don’t even want to clean up after themselves.
Part of the problem is today is the way devices are manufactured and it’s not going away when you micro soldering parts together and seal it with glue you can’t repair it let alone get parts. So there’s no profit in trying to repair devices in the first place. If you’re lucky there may be one store in your town with a guy that can do this. But don’t hold your breath.
@@estycki this really never happens with commercial machines, 20 years ago I got a rancilio espresso machine, it''s made two cups of espresso coffee everyday for 20 years. and guess what I can still get parts for the unit should something happen to it. I got the Keurigs K-Supreme as a gift to my mother and you see we lost my father, and now she's making coffee for one. i thought at the time maybe this could be that fisher price dream machine of a coffee maker because she's 84 years old and could maybe start to make coffee for herself with out too much trouble. NOPE!!! she broke it on the first try. I should of just got her a bunn coffee maker, that's the coffee pot you'll find in most restaurants you'll see it at most coffee shops. it's like a on off switch, but they are not cheap.
3 years ago, my less than 2 years old Acer laptop has a faulty power supply adapter. The service center said it has no stock and need to wait for 2 months after my order. They even said the new adaptor is actually different model for another laptop because they will no longer produce parts for laptops that are more than a year after launched.
I've repaired my acer laptop twice. It's 8 years old. Upgraded Ram and installed an SSD. Runs like a dream. Pretty surprised the repair guys were unable to repair at least 50%. Consumers charge so much knowing people will still pay. Most use upgrading their contracts with cellular companies as a reason to replace the functioning device. If we as consumers refused to pay such ridiculous prices for tech then perhaps companies would reduce this. Demand and Supply. There's also the issue of software updates. Once the updates stop, we tend to replace the device.
I used my iPhone 7 for 4 yrs, the battery was replaced once at the end of year 2. The phone never gave me any other issues. I did drop it several times and the screen was cracked eventually; it was my fault. Other than that, I never had any issues with it. I traded in for an iPhone 12 mini earlier this year and it was worth $500 credit.
I've been using Samsung since the S3, and have never had an issue. I only upgrade every year or every other year because I like to have the best. Only once have I had an issue... within a couple weeks of getting my Note 20 Ultra, a random red spot appeared. They replaced it, no questions asked.
I've got a Samsung J7 T-Mobile (original CEO) gave me free for being a 20+ year customer which was actually longer as I began with Voice Stream before T-Mobile took over and Motorola phones. I don't need to be like the Jones, I keep a phone until it's obsolete.
Com'on this edition of marketplace is a bit less objective... 1. It's typical for lithium to lose charge after two years. Typical life cycle of lithium is only 500 charge. 2. Five years old Laptop is old, let alone 10 years. My 10 yo desktop already have GPU and PSU replaced, and twice RAM warranty replacement. For laptop 5 yo is good already. 3. Acer brand is known to be less reliable worldwide, how it's better than HP ? Did you compare number of failure as percentage of sales unit ?
I sometimes wish removable batteries were back, my very first phone lasted me more than four years thanks to easy battery replacement. Acer as a brand is hot garbage, avoid them like the plague. I've had multiple laptops from their brand break within *6 months* of usage (they were brand new too), one of my friends had an acer laptop at one point and the battery died within the first year of usage.
@@HarpaxA HP is *leagues* better than anything Acer ever can be. I happen to still have the same printer from HP for more than a decade, still working fine today.
85 % population never been on internet pre 2005. 1992 internet was public available rich and wealth or Middle class families working in technology field. Simplytons no internet skills. 2005 - 2010 marketing forced population on technology yet. 70 % users don't have the IQ capabilities to use electronic to is fullness. Out of the 30% smart IT related people 5 % grandpa. 15 % families related to technology second generation Gen X. Even some mid Gen X 1970 1975 less technology skilled. Willing to learn 10% Millennials post TH-cam video on technology and in that 40 % is selling the product on behalf Manufacturer. Far and few Millennials know what they are talking about I don't waste my personal time on the video they post. As for cheapo they are looking for free deal or cheap fixed using family members ask major expenses excuses over Excuses. Cheap people low IQ looking always talking t saving or pinch money from some where. Old school business travel people 1990 - 2006 usually are Fairless to deal with understand fair prices. Cheap people pays bills on time cable Internet phones car insurance. But they never pay a person fair rate.
my experience of Samsung phones has been just fine. I've owned several Galaxy S phones over the years and upgraded them to get more functionality. I've each of them for years.
I had an Alienware laptop that had a capacitor pop on the motherboard, it affected the audio and hard drive; at the same time as the capacitor, I had my 2nd battery swap at their repair center. in the 4th year, I had multiple keyboard keys physically break around the same time.
As someone that repairs over $1000 worth of electronics every day, I found the idea behind the episode admirable, but the execution was honestly garbage. Should have been much more informative in explaining battery life expectancies, common part cost or repair cost comparisons between brands, part serialization, etc rather than just cherry pick a few apparently unrepairable devices with no explanations. The takeaway here for the layman will be “nothing’s fixable, but if I b**** at the OEM enough maybe they’ll fix what I broke for free”. Would have been much more informative to cut back on the consumer interviews who don’t have the slightest idea and instead interviewed the people churning out affordable screen and battery replacements in third party repair shops.
Agreed. At least let the repair guy tell about the issue for 10 seconds.
they missed a real opportunity to talk about anti-repair practices. instead it was mostly about old parts getting wore, which proves nothing new
I have an LG smart phone that works perfectly UNTIL someone phones me and then the phone goes black. At least it works for making phone calls. I've even changed the senor and updated the operating system which made no difference. I believe LG is the worst of the worst.
I agree but that will turn into an very long episode and people will tune out before they get to the points you talked about
@@jackywhite9756 They've done hour long specials before, this is one I feel people would be willing to sit through. You can still use charts and graphs for things like battery life to break it down easier for people.
I understand the phones, but complaining that a 10 year old laptop doesn’t hold a charge and that they’re “busted”?? Still running, those are pretty durable laptops if anything
I agree, I have a 12-13 year old HP laptop. It has Vista on it and is a turtle 🤣 . The battery was gone a long time ago. It's basically a stationary laptop now.
Replacement batteries for those cost £20 and a 128GB SSD costs £19.
Computers are expensive. That laptop needed a repair because she was unable to get a new computer.
The batteries are just degraded and need to be replaced
@@bensymons Yes, absolutely. By 10 years of use, you should at least replace the battery once. I have an 8-year-old MacBook and the battery was getting bad (laptop battery indicator even said "replace soon"), so I got a new one, and the battery is much better now and holds for way longer. I think a lot of the folk interviewed maybe didn't check these things for their devices.
The people complaining about broken screens are like them crashing their car and complaining that their car is crashed.
So true
Some phone hold the drop test better than others.
@@haijiazhu3148 and???? Your brand new iPhone might hit the ground smack on its face and break but your Samsung hits slightly on the corner and doesn’t break. You need a controlled test to get accurate answers.
It’s just like getting 2 Toyota Corollas and crashing them at the same exact speed and same place. They aren’t going to have the same results. It is impossible to get the exact same results they will always vary. Even if it is by an atom
@@arete1776 Check ASTM and ISTA. Different companies have various internal design and testing standard. I'm not talking about "drop test" viedos on YT.
CBC's way to take on any topic: "let's compare broken phones: a 3 weeks old Samsung vs a 3 year old iPhone"
Exactly. This episode wasn't that good. I expect better from MarketPlace.
Isn't the point that - for the exorbitant prices - both should still be working perfectly though? They are ALL a complete RIPOFF.
@@ahill4642 They are clearly putting them one against the other.
@@ahill4642 Not if you drop it and break the screen.
Samsung phones can be really bad with overheating, screen defects and bad build quality at times.
"it's almost like they build the batteries not to last"
*DO YOU EVEN SCIENCE?!?!?!??????*
Honestly this episode is just filled with bad examples. Its good that you are bringing light to this topic but please do it right. Literally go ask Louis Rossmann.
lol exactly right on the money
Rossmann... :)
His reaction to this video brought me here lol
Lol, just watched Louis's video and came here. I couldn't believe he was reacting to it and in more disbelief CBC thought this video would be helpful to anyone.
They should do a follow-up, after talking to Rossman
This video is half-assed and not at all comprehensive.
Underrated comment.
This is not what we expect from these guys. No bueno
Glad I am not the only person that is deeply disappointed with what is otherwise a channel with solidly researched journalism.
❓ The companies are the ones that are half-assed and non-comprehensive, obviously! Why shoot the messenger?
Amen
true
"$1300 for a phone is ridiculous"
I agree, stop buying them then.
It's a lot for a phone, yes, but it's not only a phone - it's a very capable computer and camera as well.
They could easily get a phone for $30, and it would be just a phone.
They got cheap versions so not sure why this woman is complaining lol.
@@acivilizedhuman The purchasing power of the CAD $ is about 20% less than what it was in 2010 aswell.
Ya be it iPhone 11 pro max or samsung note 20 ultra both priced high I would rather buy android samsung tab s7, plus or iPad for that price or add 1000 dollar more and buy dell xps 15 4k .
A $300 or less phone would be more than capable for an overwhelming majority of the population of cellphone users.
The best part of the episode is Ricardo informing us about Québec laws.
Exactly...
Any of the people that had broken screens, they should’ve had a case on and a screen protector, because it’s clear that they dropped it all on their own.
Terrible reporting. He broke the Samsung screen himself. He’s the type of guy who does anything to not take responsibility. Not once did CBC question the claim. The lady who claimed her iPhone XR screen was broken and blamed the manufacturer...you broke the screen. Take responsibility!
Not sure I buy your first claim because the broken glass didn’t have an impact mark. Your second claim is obviously spot on though.
@@todo870 working customer service at a phone company teaches you a lot of things . Roofers and phones do not mix.
They did not even drop their devices. Lol.
@@Awesome_Aasim damn a fool was born...
They say iphone 7 is 3 years old hhhh it's 5 now , and he want the battery to survive and he want to use headphones when he charge the phone that's ridiculous, there is a dongle for that or go with bleutooth airpods
I'm going to debunk the "they're making batteries that don't hold a charge" or whatever it was, unfortunately one of the limitations of lithium ion technology that is used in batteries is that over time batteries start to lose some of their total capacity.
This was hard to watch as someone who works with batteries. Wow. Someone might wanna give them a brush up on what lithium ion is..... my god. Makes u question a lot.
You are right, but on the other hand ,in some devices the batteries are not replaceable(often in cell phones). This ends up looking like planned obsolescence.
@@e.l.6092 Word. Bring back replaceable batteries!
Battery recycling! Properly dispose of your old batteries at designated places (do research for where you are).
@@e.l.6092 usually what happens when a phone is 5 years old no? It's old and Apple is gonna cut the 7 and 8 from software updates anyway time for a new phone the iPhone 7 is so outdated it's not even funny
@@nickvarley8365 The problem is most people would rather have a waterproof device than a replaceable battery. Any rubber seal they could install just won't do that nearly as well as adhesive.
"Replace rather than repair" is a business model. I enjoy seeing iPhones repaired. But Apple resists providing or allowing others to sell the parts needed. Apple also won't provide the schematics needed. When Apple exchanges a phone the old one goes to a refurbishment process and is returned to Apple and becomes an exchangeable iPhone. So it is repairable, just in a way that benefits Apple.
But iphone has customer service, google nope, and android a lot easier to hack once u downloaded some bad apk.
Google won’t help.
Yeah, I had iPhone 6 and a couple after, but when they came out with a $1,000 iPhone, for that reason and others I decided to switch to a $350 Android, it does everything the iPhone did, a few differences to get used to but I'm sticking with Android
As one who has simply avoided the problem by just not buying Apple products - IDK why anyone does buy them in the first place. I hate their business methods, their customer service, their pricing, and everything else about them, Apple can pound sand for all I care - who needs them?
I swear to God I haven’t broke a phone in 6 years people are just careless nowadays 🤔
Same here
I'm pretty clumsy and drop my stuff all the time. Even so, I had my iphone 6 for 4 years which I finally replaced after dropping it from a high place. Up until then I had no problems. I've had my laptop for 6 years and it works perfectly okay. Not sure if I'm just lucky or people are doing weird stuff with their devices.
I bought my iPhone 6S+ as used in the Fall of 2016. Still fully functional as of today (Nov 28/2021) and nothing is broken tho I dropped it a couple of times (it has a protective case) in the past 5 years I owned it.
I’m very happy with it. Battery health still shows 78% with original battery. Couldn’t be happier. But I must say I am not a heavy user, uses it about 2 hours a day. Try not to get addicted to devices.
Same and I don’t use a protection case
And even if you are somewhat careless, use a decent case, and screen protector, so that you can replace the (at most) $10 screen protector, instead of the whole screen. Also, upgrade laptops to an SSD; they are more drop resistant and more hard wearing.
“They almost feel like make the battery not to last”
That’s how lithium ion battery works sir
@Long Live NRA why would they use AA batteries they are too big to fit inside of the phone
@@chezy2570 are you for real? Clearly sarcasm.
The battery life on phones is actually huge. Laptops were never good on battery life. It only appears small because Google services and Apple services are constantly running in the background. Remove Google from your phone, not sure what you can do with Apple since that's built into the OS. If you remove Google from an android phone entirely, it lasts about twice as long.
lithium ion batteries last for years if you don't over charge them. Iv had my phone for 5 years now with no battery issues. most people plug in their phone when they go to sleep. the trick is to not charge it to 100%.
@@mylessteel9755 i have found that even going passed 90 to about 92, also hurts life faster. Stay under 90% folks.
"Only watched TH-cam on this Acer laptop so it's been barely used." Any trustworthy technician would disagree with that statement. I'm sorry Marketplace, this episode is just filled with poor journalism and reporting.
That is the CBC in general
That is a good point. Even with only watching TH-cam a device could be considered “heavily used” if it was used for years with thousands of cycles on the battery, keyboard presses and charger insertions.
@@bbol745 So? He wants to get it repaired why can't he? Why? Because manufacturers stop selling parts, batteries, firmware, drivers, etc after 2 or 3 years. Not everyone needs to or wants to buy a new device every year especially just to watch you tube videos.
Not to mention how do the USB ports randomly not work if he "only" uses it for TH-cam?
totally agree
The roofer obviously broke his phone whats crazier is he never had a case on it
how tf could a phone get so hot that the screen cracks, is that even possible???
@@fucker9002 I think the phone's battery and other components would give out before the screen cracks from the screen.
@@fucker9002 yes it's possible, especially if it was cold at first and then rapidly heated. One thing to note is that most devices have auto shutdowns for high temperatures. The device could be defective, which does happen also.
@@peryole yea thats what I was thinking too, but I really doubt the guy was telling the truth
I’ve seen phones with battery’s inflating so much that it shatters the back glass? But I see your point, this video was pretty nonsensical.
"My 10 year old laptop is having issues". *presents budget looking laptop they're lucky to get a few years from let alone 10, basically 7 years of good luck SMH.
Someone should interview CBC about all the negative reactions to this fluff piece... :)
Hahahahahahaa
"Were you out on the blazing sun?
No! ...Now that it broke, I can't take it back to work with me in the blazing sun!"
That woman's iPad got dropped so hard that it's beyond repair. It doesn't look like Apple's fault at all.
The screen was literally falling out of the ipad. I’ve dropped many devices pretty hard and have only actually broken one. That kind of damage is pretty hard to achieve unless it’s intentional
They want the ability to repair products that they own.
@@ChickenPermissionOG they have the ability to replace a screen. They never actually stated why the tech couldn't fix it. It could be that the drop damaged the board in a way he couldn't fix
@@nickolaskunz5735 yes but they won't. Apple is full of it when they say they care about the environment. The MacBook still have a massive engineering flaw that they haven't fixed and they wont cover it.
@@ChickenPermissionOG they do screen replacements. Also they didn't bring the IPad to the apple store. Apple does some pretty terrible stuff to get out of repairs. But we can't blame them for an individual repair shop not fixing an iPad with an undisclosed issue. If it was as simple as screens not being available why would that tech even open it up? We have to have some sense of fair play
I thought they were gonna call louis rossmann
Or interview any repair shop tech at all??
Louis is not Canadian
@@jeffjiang5272 you're right yes he's not Canadian but he's been one of the leaders in the rightful repair in the US and holding these Tech Giants accountable
@@jeffjiang5272 lol
@Help Tech
It also touched on another sad truth which is Canadians generally receive worse service/pricing/treatment and many other stuff compared to the US, but no one is doing anything about it and we are getting used to it.
Who wrote this video?! It jumps all over the place and shows irrelevant data and questionable facts while ultimately going nowhere.
"Now Tablets: Apple vs Everyone Else"
Proceeds to show an iPad on the counter side and a Galaxy Fold.
“They make the batteries not last”
Umm... most people use their phone for 5+ hours a day. Exactly how long does a battery need to last you?? That’s a lot of wear and tear on the battery over the span of 2 years. You’re lucky you get that long.
The phone also never shut downs, they are always on standby
I've got two Samsung phones, one of considerable age now (a galaxy s8) and it gets constant use, no problem with the battery but that because I never let it run below 10%
@@danwic dude... don’t let it drops below 20 if possible... lithium HATES being empty but also hates being too full either, it’s a crancky tech
Some people also leave their phones plugged in all day; I made that mistake with my old iPhone X. Just let the battery run down and charge up only when you absolutely need to.
@Bass Boosted True, but leaving it plugged in all day isn’t gonna help.
This is the most biased "reporting" I've ever seen. The Samsung guy broke his phone. This is almost as bad as American "journalism."
But how dare you question the consumer? Maybe his phone screen did magically break itself in a way that doesn't make sense!
Its called "North America" for a reason, you're America without the rights + a queen
I was watching eailer CBC shows like this and they were pretty good. I commented how this type of real journalism is going extinct in the US and we need it. Never mind.
"Why shouldnt my 10 year old outdated hardware run the latest software that the brand new and more powerful ones do?? This is anti consumer!"
Yeah right. These people have no knowledge about tech and try to apple broad consumer policies. The only valid point they touched is the anti-repair thing.
Depends i had a Samsung Galaxy S20 and the back facing camera exploded (literally not making this up) went to Samsung they said it wasn't covered ended up getting a $20 part on eBay and fixing it myself camera kind of sucked afterwards but was better than shelling out another $1000
Normally a fan of CBC reporting. But man, not calling that Roofer out on his "my screen broke on its own" or even putting that guy on camera is just a bad take. The chance that phone screen broke because the phone heated up is so out there it's crazy.
That one is actually believable years back when i still both galaxy phones they had a major issue with one of their suppliers for tempered glass and so glass backs on a decent quantity of phones were getting fractures without cause; i was apart of one of those unlucky batches and they offered full repair. I never cared about it enough to do it because i always have a case on but i’m sure if they had a well documented issue with it in the past i wouldn’t say it’s not probable lol
I had a Sony phone which got hot while using TH-cam and it’s glass back blew up. It created spider web cracks all down the back of the phone. I had to duct tape it up, to prevent getting glass splinters.
remember that Samsung phones were straight up exploding at one point
@@monicaleonte8913 But the battery on his phone wasn't bulging. It's much more likely he dropped it.
No, the it's common for Samsung phones, especially for the back glass.
I just really wish devices just return to that easy design where the backings can easily be removed and consumers replace batteries themselves.
My HP special edition 2005 lasted until 2019. I had it somewhat repaired and it lasted another six months. It could be repaired again but too expensive. Never replaced the battery. Loved that laptop.
I owned an HP bought in 2003 and that one too, was trouble-free. Got stolen a year or two ago but still was working. So I bought an HP Omen laptop this year. Not really anything to write home about now - often freezes up, reasons unknown. I won't be buying another from HP. My (TWO) Alienware/Dell Area 51M laptops (loved the first one so much I bought another open-box from Ebay) are everything HP is not - fast, ergonomic, and they keep working just fine even when they are so hot you can barely put your hands on the keyboard.
2007 here, still working.
In our modern day, people need to be tech literate to use their devices.
You’re “pros” aren’t even opening up the laptops.
Prolly just overheating and needs a good dusting
@@FerintoshFarmsPhotography and thermal paste
they should have had louis rossman on here
He just uploaded a video reaction to it
Yes, and he made a video about it haha
A Repair person told me that many problems are caused by their making the devices smaller and thinner.
Im impressed with 'Right to Repair and hope to see more consumer avocation against big tech. Especially in Canada where we are seriously OVERCHARGED for service.
Um, if you had a laptop and used for 10 years and battery not holding power as much anymore, that battery has actually done very well and just buy a new battery. That normal. If you got a new phone, and within the 15 day period and problems, that should of been taken care of though. Apple is really bad as making software purposely fail and slow to force get a new phone. If you had computer for many many years, and starts to run slow and act up, first question, have you done any clean up or rebuilds? To keep running smooth, it is recommended to do a fresh clean and install at least once a year. That does sound a bit excessive but things will build up over time causing the slow down and that only way to fix. Sadly, the salesperson will just say, oh, its old, get a new one. That isn't right either.
Although Apple still does at least support devices for at least 5years whereas most android manufacturers only support devices for 2-3 years
@@dylanphair. Hmmm. I found that actually opposite. Apple makes it so you have to upgrade faster and will make it run slow on purpose. Android doesn't. lol
@@ExplorewithMJ okay, except that was to prolong the life of the device, would you rather have a device which is only marginally slower then before but it can remain on for more than a couple of hours, or a device which is faster, but only retains a proper charge for 45 minutes, also, again most android phones get 1-2 years of updates, the iPhone 6S is still getting updates and it’s 6 years old
@@ExplorewithMJ and Apple along with Samsung were fined for the exact same reason in Europe, slowing down old phones
@@dylanphair. Ya, Apple can afford to pay fines and will keep doing it, they love monopoly.
Android also = more free apps and freedom, Apple = $$$ pay and they in charge of apps. Sorry, as you can see, I don't like Apple. lol.
Battery use, sorry, all phones the same, after so long they all start going downhill. Batteries were never made and capable of lasting forever. Usually after approx 400-500 charges they go down.
This was utterly horrible reporting after speaking to some of my colleagues I now agree with most of the comment section. Disgraceful reporting funded by tax payers.
So heat broke the glass... sure... Happens all the time...
And even if it really did happen (1/10 000 000 chance?) I wouldn't use it as example.
Samsungs are known for overheating and even starting fires...
@@davidhollenshead4892 yeah but glass shatters when there's a sudden change in temperature. So he heated up his phone and probably put it in a fridge. Not to mention, the fires were exclusive to the s7 and overheating is something of all phones.
My flipphone got warm once when I was working outside in record hot temps, an alarm came on. I wonder if his phone has a history that could be checked for warnings?
Im the type of person who will buy a new phone and imidiatetly install a screen protector and top of the line case as soon as i unbox the device.
I also purchase device protection
You're complaining about a 10-year-old laptop
How do you expect for an phone or any technology to last forever? Batteries degrade. Phone screens are fragile when you drop them.
Many people don’t understand technology, even on a basic level.
Glass is glass and glass breaks...:)
@@dylanmaki2482 scratches at a level 6 and deeper grooves at a level 7.
"The things you own, end up owning you"
True but they also help you sometimes.
never happened to me Lmao
I can remember when the TV repairman would come to your house with their black case full of tubes . The most feared words were sorry it's the picture tube. And the local stores had tube testers for the do it yourselfer. I realize the technology is obsolete but the concept is still sound.
Of course, it took a lot of money to keep replacing the tubes, even when my stepfather did it...
I still have a 2010 MacBook that still holds up for basic tasks such as internet browsing watching videos and works like a champ
Anything from the core 2 and later will do web browsing and essay writing just fine
Why I agree repairability is a problem, most of the issues and 'breakdowns' shown in the episode were from normal usage, age and user error. I expected better reporting from marketplace.
They are built-to-fail today, most 1990's phones still works today but there's no profit in a lasting phone for companies.
I've dropped a Motorola Talkabout from a meter back then and it shattered into hundreds of pieces.
And most 1990's phones are recycled by now.
I like this show but this is the stupidest episode I mean technology improves every 15 days you can’t complain about 5 7 10 years old devices
Honestly.
Exactly
I disagree. The problem with programmed obsolescence is a real one and is especially prominent when it comes to technological apparatus. It's not because technology improves that a 3 year old phone shouldn't work anymore! For example, cars are getting more fuel efficient year by year but a 10 years old car usually still works...
@@holocene2164 car has improved over 100 years!! You can see how fast evs are improving. Take tesla for an example!! Very first model 3s had old hardware so they don’t support full self driving. If you need fsd than you have to upgrade to hardware 3.0
@@dakshbhatt5191 Their point is valid. I have a Pixel 2 that Google will no longer update as of a few weeks ago. Is it because the hardware is obsolete? Not even close, it still runs super fast and probably still has better hardware than most phones being released today but, you know, Google just planned to make it obsolete, software-wise at least. They'd much rather have you buy a new one.
I mean, both laptops that are 10 years old also look like they cost sub $1000, plastic shells, cheap construction. If you want quality, you need to spend money. Batteries are lithium ion, they have a finite lifespan and it varies depending on how to care for it. People complaining about batteries that stop holding a charge after 3-4 years don't understand basic physics. Devices slow down due to battery degradation? Of course, how is the phone supposed to run without enough power being supplied? Electronics have a finite lifespan, wear on parts, new software that can't run on older devices for multiple reasons. If you force companies to put in more R&D into making older devices work, the costs of new devices would be astronomical.
Listen I agree, right to repair is key. You should be able to attempt a repair or take it to a shop to attempt a repair if the company doesn't want to attempt the fix themselves. But making a law to essentially cost those big companies more money will just be passed onto consumers. This isn't a simple "just make it into a law and then they have to provide it". They will charge consumer the losses they incur.
Why do you think phones have gotten so expensive? Sure, technology gets smaller, more expensive but the main reason is people hold onto their phones for much longer now. Back when the first iPhone came out people upgraded almost every year. Now people hold their iPhones for upwards of 4-5 years, the manufactures need to make up those losses. I'm not providing excuses but just pointing things out logically. This fight needs to be done in a careful manner so that consumers don't end up paying even more for things some of us don't need.
Couldn't have said it better myself. I'm very much in favour of right to repair, providing repair manuals, parts, etc. But when you're pushing the limits of packaging/performance/cost, there are design sacrifices that have to be made.
Amen, these people don't even have real complaints. They should've just interviewed jerryrigeverything. He would've given them accurate facts
Yeah me tooI blame people for not throwing their phone away every 6 month so I could get an iphone 12 pro max for a 100$
We shouldn't need to buy a new phone every year, that's a lie. Phones should last at least 4 years. It isn't hard to make them last. They are built to break on purpose so you'll spend more money at their business. It's a greed thing not because it's not possible.
I have a 12 year old Acer which serves a second laptop and have dropped several times. It is still going strong and have never had issues with it.
We need more people like Ricardo, going the extra miles to get his phone replace. Excellent job Ricardo!!!
And imagine having a phone with the newest os and waiting forever for it to load. This also makes the battery discharge more
Need Mac repairs go to Louis Rossmann Group, need i-phone repairs go to I-pad Rehab -
I thought it was him they were going to talk to actually, when they were at the US border !
And where are these shops?
@@karenacton3854 iPad rehab is in Honeoye falls ny, louis is in NYC. So just fly to the US, isolate for 2 weeks, go get your stuff fixed, get a negative covid 19 test, fly back to Canada, and then isolate for 2 weeks. Its easy !
@@TenOfZero1 That or just mail your item in.
@@Foreseeable1 well yeah sure, if you want to be logical about it. :-) to be fair the paperwork work to export it to the US and them import it back to Canada and not paid duties in each would be way more owed than the devices are worth.
Manufacturers generally have a DOA (dead on arrival) period for defective products whereby the retailer can return lemon items to them. Make sure to ask when purchasing what the phones warranty, buyer's remorse, and defective return policies are. Once you know these policies make sure to monitor your phone during the initial period of use. If anything is suspect then return it or swap it out at the retailer. Regarding screens, take some precautions and protect your phone or tablet with a case so as to avoid cracks from drops. Batteries are an issue more so nowadays as most phones, tablets, and laptops are designed so consumers can not easily swap them but have to take them to a repair centre to have it done.
My mom also has a Dell Inspiron 5759 Microsoft Store Signature Edition laptop she purchased in Xmas 2016 for $799 US. The machine still works more than 4 years later. It had a few problems, even with the touchpad. It was fixed.
I'm all for companies giving schematics & either supplying replacement parts or allowing others to make aftermarket parts. But I also don't think companies should have to take a loss because of consumers abusing their devices. If it's defective from the start sure they should repair or replace it but the reality is a lot of people don't treat these devices with the care they should & it's amazing they last as long as they normally do.
Gotta buy with a credit card that offers extended warranty and cellphone protection as benefits so if the store and manufacturer refuse, you can dispute it with the credit card company.
I had no idea some credit card companies do that. Thanks for the tip I'm going to check mine out.
@@meridianline4022 actually yes it is no different than car rental insurance.
@@meridianline4022 I completely understand your skepticism, because banks are worse than insurance companies. But
there's no harm in looking into it, and you never know, they might actually honor it.
I always hope for the best and expect the worst.
@@meridianline4022 if you don't want to use a credit card to try to save money that's your choice. The rest of us can. The fact is if people's phones etc are going to be broken or stolen anyway, it doesn't cost them anything to try to get it covered under their credit card benefits and there are plenty of cards with no annual fees that offer it. If you'd rather not take that option available to you and just pay the full cost of a replacement then great. And I didn't say to use the insurance of the rental companies, I said it was no different than rental car insurance in the context of that offered by credit card companies as a card benefit. And yes, believe it or not, the credit card companies do pay the damages if you use that benefit and get into an accident. And as far as companies working to get as much money as possible, obviously that's what they are doing. That is the point of a business. To make money. It's not a secret nor is it a conspiracy.
I've been using more moderately priced Motorola phones since 2013. Never had any issues. The only time I had a breakdown was when the system couldn't be updated any further. I'm on my third one and the only reason I replaced #2 was for a larger screen.
Same here. About 8 years using the Moto line of phones. They are a great value for the price and very stabe and reliable, with good battery life.
Same with pixel
Motorola is a great company! My mom used to work for them and they make great technology.
Horrible episode. The criteria they use to evaluate a company is extremely misinformed. Which brand breaks down most? Well, how do we know it’s not the fault of the user? There’s different models of tech for a reason, don’t expect a diamond for the price of coal.
Lady with “Giant iPad Pro”, If you happen to see this comment, I had exact same issue. Go to Apple support, tell them you can’t run the diagnostic because it won’t turn on, pay $99 for battery replacement and they’ll send you a new iPad exactly like yours.
Black Friday 2021 I purchased an HP Envy x360 to replace a budget HP laptop from 2018 which outgrew my needs (I gave it to a sibling). After a few months I started having issues with the display experiencing bad ghost images and occasional glitching. I ended up finally sending in the laptop for repair under warranty and I'm typing this on a Toshiba laptop from 2010 which isn't my laptop. We have never had really any issues with HP computers before. I ended up purchasing the extended warranty so any future issues will be covered.
We have never had any issues with Samsung phones. Although, we have had issues with Motorola phones and so have friends that have owned them (Motorola is owned by Lenovo).
I am a viewer from the U.S. and I admire these videos and how much more on top of things Canada is then the U.S..
My Microsoft surface has almost 10 years and still going strong💪
Yass! New MP!! Great way to end this weekend.
Who
iPhone 7 is 3 years old and battery health is 58% and wont hold a charge? that's called wear and tear
and you should be able to have the battery replaced affordably
My Iphone 5s is 6 years old, works fine (a bit slower but it is still great) and battery health is 80%.. Still good for a 6 year old device.
@0:50 my 10 year old Sony Vaio has this. I'm saving up for a new one.
Smartphones; My longest lasting smartphone was a LG L7 Optimus II. 4 years and 1 month. Now I own a OPPO A9. You don't need a flagship phone. I've always owned budget phones and saved lots of money.
I have a HP Omen. A few months after I purchased it the battery would not fully charge. After HP checked it remotely they sent a tech to my home to replace battery and give it a health check for free . Very happy with HP.
I must be the only happy LG user. My last 4 phones have been LG (G4, G6, G7 and now V60). Thats at least 6 years using their phones and only 1 issue with any of them and Telus fixed the phone within a week (it was a known reboot issue with the G6). As long as LG continues to put out phones that appeal to me I will keep buying them. Ive yet to find any other phone that meets my needs as well as LG
I've had 3 LG phones and they worked pretty well too. Too bad they're not selling phones anymore
Do they even make phones now?
STILL using my BLACKBERRY Warrior/Veteran mobile phone of 11 years now
Which has no capacity for new software, isn’t capable of doing 90% of the things that current devices can do. I mean it’s still a phone and probably has great contacts and mediocre access to web-based systems. It has saved you money though, but it’s capacity to do what many like their phones to do... doesn’t exist.
It's a phone I ONLY use for voice and texting -yes - and it's been beat up broken battery cover, dropped numerous times (as a contractor), replaced the battery (myself free), the screen never cracked, and allows me to receive BUSINESS phone calls.
I have a separate data phone.
I had my vivo phone since 2016 and my dad bought me a new one and that old phone is now with my sister and it's 4+ years old now and it never needed repair
i got a samsung s3 my dad got it to me after he used it since launched he cracked the side of the screen very small barly noticeable and the battery acts fine so i don't know why the people here are complaining the only real plobem is that the software is sorta not supporting some apps
The main problems are the inadequate availability of spare parts and documentation, the lack of cooperation from manufacturers, and the expense of the tools needed to perform repairs as electronics become more complex.
I really want to know more about your methodology. For example, when you were testing reliability, were there limits on how old those devices are? If you have a 5 year old phone, it's much less likely to keep working than a 1 year old phone.
I am 100% on board with right to repair though, and I'm glad you're shining that light.
I've had 4 LG phones between my wife and I and the older ones weren't great...but my LG V20 and V30 have been simply outstanding. My wife's LG G8 has been a beast too and she has been thoroughly impressed. My LG computer monitor has been insanely good too and LG OLED TVs are the best in the business. A shame LG Phones get a bad rap because the newer crop should be pretty good but maybe they cheap out too much on their lower end ones and these are the volume sellers..
I've also had a few LG phones and they all have been great. My last model lasted over 4 years. My current one LG G5 I've had almost as long. I'm suprised at the LG ranking.
@@kerrigank314 interesting and thanks for sharing!
Me and my wife have had LG G4/5/7/8 and they've been great. Like the V series, which are basically the same, they are LG's top of the line phones. They're typically much better value than the other brands given the specs.
@@KeMiZe44 I think we're on the same page and that has been my experience too. Unfortunately, the problem with LG appears to stem from lower quality entry level phones... Perhaps they get that sorted..and LG's customer service needs to improve vs Apple and Samsung too
@@cas8963 I'm going to be going down the same route. Was looking for an LG fridge via Costco but all sold out, ended up going with a Samsung and it has been surprisingly good...like REALLY good - so quiet you don't know it's on. My LG TV, computer monitor and LG V30 have performed incredibly well, but might go Samsung for my induction stove. Reason is LG customer generally bites...but if you go via Costco, might be better? Not sure.
Samsung One UI on the new batch of phones is supposed to be good. I set up my mom's S9+ and I found it super intuitive (that old Touchwiz wasn't great tbh) but I thought the new OS is pretty good. It's different for everyone..
Batteries will always have a limit to how many times you can recharge them, no matter what quality it is. Eventually, every battery will become ineffective.
0:17 just by looking at the screen glitched out I can easily tell the GPU went out.
These are the type of research journalism we need
Great job and do more
No one is forcing you to pay $1300 for a phone. There are free with contract and low cost (under $50) phones out there.
Should investigate the scam that is hearing aids...
All disabled tech. Wheelchairs can cost as much as a car and good cane tips are $50.
I Gramma punched the retirement employee when she was told how much she was being charged for her battery replacement. She was well over 90 haha
I’ve been using a Widetex hearing aid, which is a high quality one, for the past 16 years, the same device. It had a few minor and easily solved problems over the years. Just once i had to have the mic replaced and it costed quite a lot back then. The only problem is, for the past 10 years it’s no longer programmable due to its old operational system. But is still works really well and i cant complain for this. But, like, 16 years for such a delicate device.
This is probably the most ill-informed and researched episode by far. I mean, 10 yrs old laptop? Please, that like a 50$ piece IF you find a museum to buy it. 5 yrs old phone, by that time, the lithium ion battery have degraded so it OBVIOUSLY can't hold a charge. Its physics, not policy. Clearly you have no idea the amount of engineering that goes into it and the numbers of fragile components inside that PHYSICLY DEGRADE overtime. Of course, if you use it non-stop for 5 YREARS with out much care, it is VERY LIKELY that it will run into problems. At some point, you need to accept that things can ALWAYS be repair, but at some point, it makes NO ECONOMICAL SENSE to repair it or even offer service to repair it.
I agree, the story was a little "slanted" IMO
Obviously batteries degrade overtime, but what they're trying to show in the smartphone segment is that smartphone companies will purposefully make it harder to repair. For example apple uses extremely tough glue, making it hard to open up the phone. And since Apple is the top smartphone brand, everyone copies them so many smartphones now are difficult to repair, or even just to simply open up to replace the battery. Plus, most smartphones only receive about 2-3 years of support and updates, which essentially makes the phones obsolete by the time they reach their 3rd or 4th year of use, even though hardware wise, they can clearly handle more use (without considering a battery replacement)
@@Bocsaphoto i agree that battery replacement in phone sealed with glue are hard, but there are actual engineering benefits that comes with it. 1. Reduce need for latch elements are a hard to manufactor, thus reducing cost. 2. Add structural surprising amoubt of structural integrity. 3. Allow water resistance without torque pressure mechanism found in watchs. 4. Allow decice to be thinner (although the practicality is questionnable) These are traits highly valued in the high end smartphone market. Mainwhile, you can still find phone with ease of repair in the low end market targetting mostly the Asian and African market. As for software support, Apple actually have the best software update, IMO phones like iphone 5 was still getting software updates just a few years ago. Its mostly the android ecosystem that is bad at it, as software dev is really hard and most importantly, expensive. Company usually want their best devs to work on the lastest upcoming features. And in rhis highly competitive market, most effort is focus on innovation, rather than maintenance.
Battery life? It's like any other products. Shoes do not last long, toothpaste, socks, etc, etc.
I have an Acer Aspire R3610 from 2009 and it still works more than 11 years later. Even with Windows 10.
I bought a XR the day it was released. Till this day it’s never been dropped and I take good care of it. Super fast years later. 🥳
I've learned a long time ago to only buy tech from stores that has a good return policy. So, it's mostly BestBuy I'm stuck with. Source, Walmart and a few other places are okay too. Haven't had issues with my phones, but I returned at least 3 laptops in the last 10 years (within 2 weeks of using them).
Please do a research on the return policy. And return items on time if you can.
I've had a Samsung GalaxyJ1 model since 2016 and haven't had an issue with it. I guess I'm not rough enough on it. I'm looking at another Samsung with more storage under $400. That should do me for another four years.
Also, I've had an HP Pavillion desktop for TEN years. I bought it in 2010 and no problem with it. I had to buy a new mouse because I knocked it on the floor too many times. I'm running Windows 10 on this PC with no issues.
@Smok3 SHO Thanks - I'll take a look at it. I like Samsung and will probably stick with them. Also HP.
Yes very good you sould get a samsung a31 or a32 very recommended for that price range if you got 4 years out of like the cheapest samsung phone ever you could probably get like 6 out of this 1 good job samsungs are good
I know this was made in good intentions, but the execution is rather poor.
I've had Samsung Galaxy cell phones for years. Never had a technical issue with any of them, and I use my cell phone constantly for researching, checking mail, ordering products.
My 5-year-old Huawei Nova Plus is still running great. No issues.
Do a show on coffee makers especially K cups keurig Machines they glue them together like sandwiches so you can’t take it apart or have it serviced and when one breaks guess what they just sent you a new one and tell you to get rid of the old one they don’t even want to clean up after themselves.
Part of the problem is today is the way devices are manufactured and it’s not going away when you micro soldering parts together and seal it with glue you can’t repair it let alone get parts. So there’s no profit in trying to repair devices in the first place. If you’re lucky there may be one store in your town with a guy that can do this. But don’t hold your breath.
I have learnt hacks with my Keurigs, but will never buy the ones with the caraffe and larger k-cups, they were a nightmare!
@@jillb3072 Noted! I was debating on upgrading mine aha guess I won't :p
I got sick of broken coffee carafes and such over the years. I got a Moka Pot, those things are virtually indestructible and make the best coffee.
@@estycki this really never happens with commercial machines, 20 years ago I got a rancilio espresso machine, it''s made two cups of espresso coffee everyday for 20 years. and guess what I can still get parts for the unit should something happen to it. I got the Keurigs K-Supreme as a gift to my mother and you see we lost my father, and now she's making coffee for one. i thought at the time maybe this could be that fisher price dream machine of a coffee maker because she's 84 years old and could maybe start to make coffee for herself with out too much trouble. NOPE!!! she broke it on the first try. I should of just got her a bunn coffee maker, that's the coffee pot you'll find in most restaurants you'll see it at most coffee shops. it's like a on off switch, but they are not cheap.
12:39 we dont have IT techs
me: i am the IT tech
I’m going back to 1995. Land line and a desktop computer that I assemble from parts and software I chose. No more Google, Twitter, Facebook, etc.
I hate Facebook and Twitter. But why Google? Google sheets and docs are great, free applications. And I use my Google Chromecast every day.
@@nickvarley8365 privacy wise Google is a disaster
@@mikedw6748 eh, I trust Google more than the government 🤷
You can still assemble a computer from parts.
@@nickvarley8365 You shouldn't...
3 years ago, my less than 2 years old Acer laptop has a faulty power supply adapter. The service center said it has no stock and need to wait for 2 months after my order. They even said the new adaptor is actually different model for another laptop because they will no longer produce parts for laptops that are more than a year after launched.
A phone doesn’t get so hot it cracks the screen. Phones don’t go 150 Celsius lmao 😂
I had an HP that lasted under a year. Multiple tech visits and it would break down again shortly after until I got tired and tossed it out lol
I've repaired my acer laptop twice. It's 8 years old. Upgraded Ram and installed an SSD. Runs like a dream.
Pretty surprised the repair guys were unable to repair at least 50%.
Consumers charge so much knowing people will still pay. Most use upgrading their contracts with cellular companies as a reason to replace the functioning device.
If we as consumers refused to pay such ridiculous prices for tech then perhaps companies would reduce this. Demand and Supply.
There's also the issue of software updates. Once the updates stop, we tend to replace the device.
Who's here after LouisRossman? Lol
Me. Not a huge fan of Rossman but I think his critique of this video was very fair.
I used my iPhone 7 for 4 yrs, the battery was replaced once at the end of year 2. The phone never gave me any other issues. I did drop it several times and the screen was cracked eventually; it was my fault. Other than that, I never had any issues with it. I traded in for an iPhone 12 mini earlier this year and it was worth $500 credit.
how did you get $500 for a iphone 7? I traded my [~3 yr old] iphone 7 128 GB in a couple months ago and apple gave about 100 bucks for it...
I've been using Samsung since the S3, and have never had an issue. I only upgrade every year or every other year because I like to have the best. Only once have I had an issue... within a couple weeks of getting my Note 20 Ultra, a random red spot appeared. They replaced it, no questions asked.
I've got a Samsung J7 T-Mobile (original CEO) gave me free for being a 20+ year customer which was actually longer as I began with Voice Stream before T-Mobile took over and Motorola phones. I don't need to be like the Jones, I keep a phone until it's obsolete.
Com'on this edition of marketplace is a bit less objective...
1. It's typical for lithium to lose charge after two years. Typical life cycle of lithium is only 500 charge.
2. Five years old Laptop is old, let alone 10 years. My 10 yo desktop already have GPU and PSU replaced, and twice RAM warranty replacement. For laptop 5 yo is good already.
3. Acer brand is known to be less reliable worldwide, how it's better than HP ?
Did you compare number of failure as percentage of sales unit ?
I sometimes wish removable batteries were back, my very first phone lasted me more than four years thanks to easy battery replacement.
Acer as a brand is hot garbage, avoid them like the plague. I've had multiple laptops from their brand break within *6 months* of usage (they were brand new too), one of my friends had an acer laptop at one point and the battery died within the first year of usage.
@@Terra-Antares Yes, it was one of the most unreliable brand, yet CBC said they are better than HP lol...
@@HarpaxA HP is *leagues* better than anything Acer ever can be.
I happen to still have the same printer from HP for more than a decade, still working fine today.
Lots of delusional people on this segment.
It sad and yet an easy fix but somehow they are have no computer literacy which is alarming considering the technology is predominantly use now
85 % population never been on internet pre 2005. 1992 internet was public available rich and wealth or Middle class families working in technology field. Simplytons no internet skills. 2005 - 2010 marketing forced population on technology yet. 70 % users don't have the IQ capabilities to use electronic to is fullness.
Out of the 30% smart IT related people 5 % grandpa.
15 % families related to technology second generation Gen X.
Even some mid Gen X 1970 1975 less technology skilled. Willing to learn
10% Millennials post TH-cam video on technology and in that 40 % is selling the product on behalf Manufacturer.
Far and few Millennials know what they are talking about I don't waste my personal time on the video they post.
As for cheapo they are looking for free deal or cheap fixed using family members ask major expenses excuses over Excuses.
Cheap people low IQ looking always talking t saving or pinch money from some where.
Old school business travel people 1990 - 2006 usually are Fairless to deal with understand fair prices.
Cheap people pays bills on time cable Internet phones car insurance. But they never pay a person fair rate.
like. bro you literally didnt use case on your phone why did you surprise the phone cracked
It's nice to be able to upvote a CBC video for once.
my experience of Samsung phones has been just fine. I've owned several Galaxy S phones over the years and upgraded them to get more functionality. I've each of them for years.
I had an Alienware laptop that had a capacitor pop on the motherboard, it affected the audio and hard drive; at the same time as the capacitor, I had my 2nd battery swap at their repair center. in the 4th year, I had multiple keyboard keys physically break around the same time.