Yo! You’re better than freaking Primo Customer Care! They tried to get me to buy a new one, but your instructions worked BETTER! Thanks a million for this!!! 🙏🏾🙏🏾🙏🏾
I looked through many videos, and none of them helped. That's until I found your video! I was able to fix my water dispenser in just a minute since I had already taken it apart, just like yours. You just saved me about $200!! Thank you so much for making this video!!
"I got three buddies over here that didn't wanna help me" - isn't that always the way? Thank you, random stranger, for being more helpful than any three buddies.
Thank you for the great instructions. My Wife and I were about to purchase a replacement water cooler until I watched your video. The Primo instructional video did not mention this and claimed that I had to contact Customer service, thankfully I found your video and was able to fix the issue.
Thank you!!! I followed your video… Even with the 3 buddies who didn’t want to help. Got to the switching wires…. Then was over it… I’ll keep you posted if it helped or if I just threw the thing over the patio…🤣🤣🤣 Thank you!
It really worked for me Lloyd. my Primo water dispenser did not want to stop leaking. I followed your instructions on switching those two cables. And like Magic! The leaking stopped. Thanks buddy.
Tried it last night and so far so good,running normal like before! Called Primo and t they told me had to buy a new one because they can’t seek me that sensor l. All for that sensor! Lol working good so far!!👍🏼👍🏼👌🏼
Thanks brother I've been taking that lid off and checking the over flow for the last couple of months, it still overflows. I will be checking those wires ASAP!!!! 👍🏾
Sir, thanks so much for saving me a couple of hundreds dollars. I tried to fix it and i knew it was a wire-issue (but didn’t have a solution)because all my connections and floaters were working fine.
Interesting. I am not getting the sucker to work so I am currently trying to replace the pump. I got into the guts, this video helped, rewired, but I don't have enough strength to disconnect the primo pump connectors in the bottom lol. SIGH
Hey there! I'm trying to disconnect the pump wires (red and black) from the mini board inside the metal box. Is there an angle i should pull? They're so damn tiny i cant get a good hold on them lol thanks for a nice video btw!
@ Lloyd Piper, interesting. I'll start with this. I started about two years ago buying these Primos used. I have a pretty good hoard. Course some don't work and are toast due to compressor. I have been fully inside many and learned alot. Most used ones nobody cleans the flow tubes inside for water. They will build up with mold fast. I fully gut and clean which is a pain. Then every few months flush the lines. Happens to be tonight I walk in the room and find water all in floor. I see water gushing on right sidedown where cold is up inside. I have not dug deep yet, but float looks fine. I work on electronics so fig it was board went crap or sensor. Can't find a darn part for these or layout. I have battled with Primo for ages at no result. So, brings me to your vid. Now the leak is first for me. I have not studied board yet so I do not know exactly what you did or crossed. I know there is a reason why one set is white wire other black and where they go. I am curious 1. What exactly causes this leak on the board side. 2. What both them pin ports control being you swapped over. Grand question- you did the vid in 2018 does your dispenser still work fine after what you did? What I suspect untill more testing is something on board in line path went haywire. Thus not triggering a default off when can fills up. What exactly on board I have no clue. But do get back to me if yours still works fine and no overflow......
Update as of May 10, 2020. On the one Primo I did the board thing months ago. That still works. Month ago another Primo did the same over flow and running water. I tore into it and the verdict least in my case is it is the float. The two white ball sensor. I removed said and put in another Primo that works. I confirm that one over flowed. I took the good one float and put in bad and confirm that works fine. I can't exacty fig out what went bad in them, but it is a float issue. Primo course tells me they have no part.
Watched your video and Primo video and just cleaned the tank and the floaters with vinegar. Didn't have to get into the electronics to fix this problem.
I have many of these and over the course of time studied and learned alot on my own. Some I have not. One thing is yes, clean them. I flush mine every 3 months in stages that is about 1 hour. Bake soda and pretty much what you said. Most people also refill the jug and use tap water stead of buying the jug. Which is a no no. It will wreak the insides.
@@joesphbaumgardner4579 I've never had any issues using well water as long as it's clean and I flush out my unit every two months with 2 gallons of water and 2 tablespoons of bleach and every six months I clean it out with vinegar, since I probably have minor particulates and other debris that the eye cannot see "well water that comes from a stream and a waterfall about 80 feet away"
I know this is old, but it still works! Thanks! Can't believe there is virtually no other info on this outside of your video, so kudos, sir! And your three friends? No cold water for them! I have a theory as to why this works. There are two floats on the switch in the cold water storage tank. Under normal circumstances, when the bottom float hits the lower position, the tank begins to fill. When the top float rises to the top position, it signals the tank is full, and shuts off water to the cold water holding rank. Again, under normal circumstances, if you only dispense a small amount of cold water,, enough to lower the top float, but not the bottom, no new water would enter the storage tank. Only when it gets close to empty would it fill. When the top float goes bad, either in the float, the wiring, or the circuit board, there is nothing to shut it off and water exits via the overflow. By switching the wires, you are essentially telling the dispenser that the bottom float is now the top float. I can't (won't, don't want to, etc) work out the circuit design for this, and maybe it's just happy coincidence on how they designed the circuit board that it DOES work, but it does. The outcome of this is that the unit DOES function, and should until the bottom float circuit malfunctions in some manner. There are two things to be aware of 1) the unit begins to fill again immediately upon dispensing (not sure if this is typical of the "normal" unit as I inherited this one with the overflowing condition), and 2) the cold water storage tank will never fill completely to it's previous "normal" level, since it's using the lower switch to turn off the inlet flow. So you're missing an inch and half of chilled water in the tank. A sacrifice I can live with. Again, big thanks to the original poster! I was beginning to think that Brio and Google were in cahoots to suppress valuable information, but here it is!
I'm going to try that mine was doing the same thing and I called primo and they sent me a brand new one . The defective one still cools and heats just fine I don't want to just throw it away like they told me to. Mine started out doing it just every now and then and I would hit the top of it and it would stop. then I checked the floats and the big plastic piece in the bottom to make sure it was all secure and everything was fine. But now it does it quite often but I'm going to try to switch those wires around so I won't have to just throw it away and I can give it to someone who could use it. Thanks for the video.
It’s 2021 and I’m watching this video from almost three years ago. It’s the only video that has this fix and it worked so far. A relative gave me this water dispenser coz my old one stopped working. The only issue is the overflow dispenser keeps pouring out water after a few minutes. It’s been more than an hour now and so far so good. I will update my comment right away if it didn’t work.
Mine does that but it's very random sometimes I can go a couple of bottles and no leaks then it will leak any thoughts ? Do you think think it is the wire issue or possibly the float or something else? Thanks for the video
Heck yeah! Thanks! Those primo videos didnt help at all and i decided to trust you before reading these great comments and it worked like magic! Thanks!
Primo is on to you sir mine have slightly different plugs so I cut all 4 wires and put black on white and black on white and it works well thanks to you I don't have to buy a new one great thx
Love this video I have the same dispenser, but my compressor is not turning on. The water only come out as room temperature, can you make a video to help me out 😊
I would've thought it wouldn't have made a difference. I would think you have an open contact either on the circuit a.k.a. cold solder joint on the PC board or on the wiring harness and when you moved them around. It completed the circuit. If that was the case it would probably happen again in the future and I would use an ohmmeter and wiggle the wires around and see if it is open. If that's not the case. Look at the back of the circuit board where they make contact on the pins and look for a grayish, not shiny solder joint. If it looks like that take a soldering iron that is grounded with some solder and give it a light touch and it should be shiny and that will correct the problem permanently. You would be surprised how many electronic items you can fix because of a cold solder joint. And you could be surprised how many are destroyed by not using a grounded iron on integrated circuitry LOL. As for your buddies. Not helping you and laughing during your informative video next time you clean your unit with bleach before flushing it out. Asked them if they would like a nice cool drink of water! Two problems solved LOL! PS I live in Kentucky and the water is totally undrinkable so we have to rely on bottled water and reverse osmosis systems and I stumbled on your video after watching something else. BLACK LIVES MATTER!
The is for your video although it made me laugh when you showed your buddies standing there looking at you like your crazy 😂🤣😂🤣😂🤣. But you did better than primo they was like if the instructions they gave me dosen't work then I'll just have to purchase a new pump. Like hell no
Thank you so much, fixed my problem. "I got three buddies over here that didn't wanna help me" that was funny. Awesome Job
Yo! You’re better than freaking Primo Customer Care! They tried to get me to buy a new one, but your instructions worked BETTER! Thanks a million for this!!! 🙏🏾🙏🏾🙏🏾
I’m glad my video help you please like and subscribe thank you 🙏🏿
I looked through many videos, and none of them helped. That's until I found your video!
I was able to fix my water dispenser in just a minute since I had already taken it apart, just like yours.
You just saved me about $200!! Thank you so much for making this video!!
Good glad it helped
G
"I got three buddies over here that didn't wanna help me" - isn't that always the way? Thank you, random stranger, for being more helpful than any three buddies.
Lol
I switched the wires yesterday, No more leaking overflow since then. Thanks Lloyd, Great video!
Thanks glad it fixed the problem 🤝
Thank you for the great instructions. My Wife and I were about to purchase a replacement water cooler until I watched your video. The Primo instructional video did not mention this and claimed that I had to contact Customer service, thankfully I found your video and was able to fix the issue.
Glad my video helped you
Thank you!!! I followed your video… Even with the 3 buddies who didn’t want to help. Got to the switching wires…. Then was over it… I’ll keep you posted if it helped or if I just threw the thing over the patio…🤣🤣🤣 Thank you!
@@MJaeLee I hope it solves your problem. Let me know.👍🏾
You were a big help.
Appreciate u taking time to explain your situation.
Glad it helped you 🙏🏾👍🏽
Lloyd.
You are a savior. My wifey loves me lots more than yesterday.
Big
Thank you.
I’m glad it helped you with your problem
Loved your video! And it worked! I appreciate you saving my dispenser from the scrap pile.
I’m glad this video helped you
It really worked for me Lloyd. my Primo water dispenser did not want to stop leaking. I followed your instructions on switching those two cables. And like Magic! The leaking stopped. Thanks buddy.
Julio Dominguez I’m Glad I could help you
Your instructions worked for me too! Great! Thanks!
Glad it worked for you
Awesome! your tip helped me solve my problem! You are great! Thank you so much!
I’m glad it helped you with your problem
Thanks! Great fun to find your video! Mine goes in spurts from being fine to overflowing several times a day so I may try this next time
@@zachamazz it works
Thank you so much for posting this! Worked like a charm.
I’m glad it helped you
I’m glad it works for you👍🏽
Thank you for sharing this video. I have the same model and it will release hot water on its own, through the over flow. Gonna try this! Thanks again😊
I hope it helps you with your problemLet me know if it does
Seems like Primo needs a QA department.
Top notch video.
Showing the homies not
helping reminded me of my homies 😂
Hope it helped you with your problem and yeah my buddies were no help at all 😂lol
"I got three buddies over here that didn't want to help me"....lol
Tried it last night and so far so good,running normal like before! Called Primo and t they told me had to buy a new one because they can’t seek me that sensor l. All for that sensor! Lol working good so far!!👍🏼👍🏼👌🏼
Your video helped me plug the pump in the correct port…I took off the old pump and forgot which port it was connected! #SMH. Thanks !
I’m glad this video helped you
I did the same thing! What is the right port?
@@josephp.3149 bro just follow the colors and match them . Mine was blue and matched it with the blue. 4 months strong still hasn’t blown up bro 💪🏾
@@THISISWILL23 Thanks I'll try it my plug is blue but the wires are red and black that go into the plug.
God bless you.thank you for showing
God bless you too. I take it this video helped you with the problem that you were having. 🙏🏾
Thanks brother I've been taking that lid off and checking the over flow for the last couple of months, it still overflows. I will be checking those wires ASAP!!!! 👍🏾
It should fix the problem
Did you check those wires yet
Sir, thanks so much for saving me a couple of hundreds dollars. I tried to fix it and i knew it was a wire-issue (but didn’t have a solution)because all my connections and floaters were working fine.
I’m glad this video helped you with your problem
Interesting. I am not getting the sucker to work so I am currently trying to replace the pump. I got into the guts, this video helped, rewired, but I don't have enough strength to disconnect the primo pump connectors in the bottom lol. SIGH
Hey there! I'm trying to disconnect the pump wires (red and black) from the mini board inside the metal box. Is there an angle i should pull? They're so damn tiny i cant get a good hold on them lol thanks for a nice video btw!
Thank u for taking the time to ilistraight I swaped mine and it works correctly thank u once again have a blessed day sir
I’m glad it’s fixed your problem
@ Lloyd Piper, interesting. I'll start with this. I started about two years ago buying these Primos used. I have a pretty good hoard. Course some don't work and are toast due to compressor. I have been fully inside many and learned alot. Most used ones nobody cleans the flow tubes inside for water. They will build up with mold fast. I fully gut and clean which is a pain. Then every few months flush the lines. Happens to be tonight I walk in the room and find water all in floor. I see water gushing on right sidedown where cold is up inside. I have not dug deep yet, but float looks fine. I work on electronics so fig it was board went crap or sensor. Can't find a darn part for these or layout. I have battled with Primo for ages at no result. So, brings me to your vid. Now the leak is first for me. I have not studied board yet so I do not know exactly what you did or crossed. I know there is a reason why one set is white wire other black and where they go. I am curious 1. What exactly causes this leak on the board side. 2. What both them pin ports control being you swapped over. Grand question- you did the vid in 2018 does your dispenser still work fine after what you did? What I suspect untill more testing is something on board in line path went haywire. Thus not triggering a default off when can fills up. What exactly on board I have no clue. But do get back to me if yours still works fine and no overflow......
Joesph Baumgardner all you have to do is switch the white wire to where the blacks are coming out and put the black wire where the green is coming out
Update as of May 10, 2020. On the one Primo I did the board thing months ago. That still works. Month ago another Primo did the same over flow and running water. I tore into it and the verdict least in my case is it is the float. The two white ball sensor. I removed said and put in another Primo that works. I confirm that one over flowed. I took the good one float and put in bad and confirm that works fine. I can't exacty fig out what went bad in them, but it is a float issue. Primo course tells me they have no part.
Watched your video and Primo video and just cleaned the tank and the floaters with vinegar. Didn't have to get into the electronics to fix this problem.
I have many of these and over the course of time studied and learned alot on my own. Some I have not. One thing is yes, clean them. I flush mine every 3 months in stages that is about 1 hour. Bake soda and pretty much what you said. Most people also refill the jug and use tap water stead of buying the jug. Which is a no no. It will wreak the insides.
@@joesphbaumgardner4579 I've never had any issues using well water as long as it's clean and I flush out my unit every two months with 2 gallons of water and 2 tablespoons of bleach and every six months I clean it out with vinegar, since I probably have minor particulates and other debris that the eye cannot see "well water that comes from a stream and a waterfall about 80 feet away"
Thank you helped a lot
I’m glad That I helped you with your problem🤝
Damn mine recently started to slightly drip on the left side through the vent
Tried it and worked so far! 👍🏼
Travis Miller is it still working for you
I know this is old, but it still works! Thanks! Can't believe there is virtually no other info on this outside of your video, so kudos, sir! And your three friends? No cold water for them!
I have a theory as to why this works. There are two floats on the switch in the cold water storage tank. Under normal circumstances, when the bottom float hits the lower position, the tank begins to fill. When the top float rises to the top position, it signals the tank is full, and shuts off water to the cold water holding rank. Again, under normal circumstances, if you only dispense a small amount of cold water,, enough to lower the top float, but not the bottom, no new water would enter the storage tank. Only when it gets close to empty would it fill.
When the top float goes bad, either in the float, the wiring, or the circuit board, there is nothing to shut it off and water exits via the overflow. By switching the wires, you are essentially telling the dispenser that the bottom float is now the top float. I can't (won't, don't want to, etc) work out the circuit design for this, and maybe it's just happy coincidence on how they designed the circuit board that it DOES work, but it does. The outcome of this is that the unit DOES function, and should until the bottom float circuit malfunctions in some manner. There are two things to be aware of 1) the unit begins to fill again immediately upon dispensing (not sure if this is typical of the "normal" unit as I inherited this one with the overflowing condition), and 2) the cold water storage tank will never fill completely to it's previous "normal" level, since it's using the lower switch to turn off the inlet flow. So you're missing an inch and half of chilled water in the tank. A sacrifice I can live with.
Again, big thanks to the original poster! I was beginning to think that Brio and Google were in cahoots to suppress valuable information, but here it is!
Yes, it’s been years and it’s still working
I'm going to try that mine was doing the same thing and I called primo and they sent me a brand new one . The defective one still cools and heats just fine I don't want to just throw it away like they told me to. Mine started out doing it just every now and then and I would hit the top of it and it would stop. then I checked the floats and the big plastic piece in the bottom to make sure it was all secure and everything was fine. But now it does it quite often but I'm going to try to switch those wires around so I won't have to just throw it away and I can give it to someone who could use it. Thanks for the video.
Took me 5 minutes and so far it worked. I know you posted this a while back how long did yours work after you did that?
@@codyarnold1411 everything still work
It’s 2021 and I’m watching this video from almost three years ago. It’s the only video that has this fix and it worked so far. A relative gave me this water dispenser coz my old one stopped working. The only issue is the overflow dispenser keeps pouring out water after a few minutes. It’s been more than an hour now and so far so good. I will update my comment right away if it didn’t work.
Glad I can help you
Thank you again. It’s been a few days now and I haven’t encountered the issue again.
@@edic7790 is it still holding up ? mine does it like every month. im going to try this fix
@@XKM36 So far so good. I didn’t have any issues after this fix. Thanks again to Lloyd again for this video.
@@edic7790 did this video help you
Mine does that but it's very random sometimes I can go a couple of bottles and no leaks then it will leak any thoughts ? Do you think think it is the wire issue or possibly the float or something else? Thanks for the video
Did my video help you with your problem
Heck yeah! Thanks! Those primo videos didnt help at all and i decided to trust you before reading these great comments and it worked like magic! Thanks!
Glad it helped you
Thank you for sharing.
Hopefully it helped you with your problem
Primo is on to you sir mine have slightly different plugs so I cut all 4 wires and put black on white and black on white and it works well thanks to you I don't have to buy a new one great thx
Glad I could help you
Love this video I have the same dispenser, but my compressor is not turning on. The water only come out as room temperature, can you make a video to help me out 😊
Let me see what I could do. I’m on it.
Thanks for the vid. Everyone seems to say it worked but I'm afraid to try it. Any reason this works? Did you find this hack somewhere?
If you have the same problem, there’s nothing to be afraid of switch them over and watch it go
How did you remove the water holding tank?
You don’t have to just change the Wire
You just saved me a trip to the dump! Thank you. 👍🏽
ijuslykwach glad I help you with your problem
Hey help me I have a nutrichef and I see some wires that say ls out is that what I dhould switch?
Thanks my machine is working perfect now!
MaryLou Wilks glad I could help you
Still working fine.
Thank you so much bro lmao you have no idea!!! 😂🤣
I’m glad it helped you with your problem
Thank you boss
Thanks a lot men !
Is be afraid I'd fuck it up even more. Better to just exchange it under warranty to be safe I say, big deal.
Thank you so much
Ricardo De glad I can help you
20 thumbs up! You fixed my problem, Thanks!!!
I’m glad it helped you
shit has me dead
But it works 😃😁
I would've thought it wouldn't have made a difference. I would think you have an open contact either on the circuit a.k.a. cold solder joint on the PC board or on the wiring harness and when you moved them around. It completed the circuit. If that was the case it would probably happen again in the future and I would use an ohmmeter and wiggle the wires around and see if it is open. If that's not the case. Look at the back of the circuit board where they make contact on the pins and look for a grayish, not shiny solder joint. If it looks like that take a soldering iron that is grounded with some solder and give it a light touch and it should be shiny and that will correct the problem permanently. You would be surprised how many electronic items you can fix because of a cold solder joint. And you could be surprised how many are destroyed by not using a grounded iron on integrated circuitry LOL. As for your buddies. Not helping you and laughing during your informative video next time you clean your unit with bleach before flushing it out. Asked them if they would like a nice cool drink of water! Two problems solved LOL! PS I live in Kentucky and the water is totally undrinkable so we have to rely on bottled water and reverse osmosis systems and I stumbled on your video after watching something else. BLACK LIVES MATTER!
Lol and ask them if they want some water 👍🏽🤝🤣
Thanks man ..
👍🏽
Is there a reason why this works?
I followed instructions, now the dispenser is making funny/loud noise. But no water dripping. Husband wants to just stop using it. 😑
Thanks sooooo much
Thanks amigo
Glad it helped you 👍🏽
Thank you
I’m glad my video helped you
THANK YOU SOOOOOOO MUCH....
Glad this video helped you🙏🏾
The is for your video although it made me laugh when you showed your buddies standing there looking at you like your crazy 😂🤣😂🤣😂🤣. But you did better than primo they was like if the instructions they gave me dosen't work then I'll just have to purchase a new pump. Like hell no
Glad I could help you. yeah my buddies they don’t help for nothing lol
I feel like this company owes you money.... you literally saved 20k people worth of refunds lol.... this video will fix your problem... pay the man 💰
I wish they would pay me lol