Hello James, I've only dealt with their marketing person through emails, and they responded within a day. I don't have experience with their customer service.
Thanks Colin these bikes have just been released for pre order in the UK with delivery in June at a discounted price of £1199 so you got a bargain! I am going to buy one. The UK model will be restricted by law to 15mph and pedal assist only but it's advertised with a torque sensor. Does the model you own have this?
Colin, like the bike but how good is the communication with the company. Do they answer back in a reasonable manner?
Hello James, I've only dealt with their marketing person through emails, and they responded within a day. I don't have experience with their customer service.
Wow! they really got those failures covered. It would seem they expect there to be a lot of them.
Which failures are you referring to? The potential fault codes?
Thanks Colin these bikes have just been released for pre order in the UK with delivery in June at a discounted price of £1199 so you got a bargain! I am going to buy one. The UK model will be restricted by law to 15mph and pedal assist only but it's advertised with a torque sensor. Does the model you own have this?
Hello Antony, I'm not sure if the one I have has a torque sensor. The US website doesn't mention anything about the torque sensor.
Colin I will let you know when I get it.
Hi, as I known, the US model use speed sensor. Different than the UK models. (・ω・)