hello, so do I use the seed phrase every time I use the wallet for transactions? or only when I connecting it to a new laptop or setting up a new wallet using my old seedphrase? because I though I input the seedphrase each time I want to use my wallet
Just purchased the trezor 5 direct from mfg. I have crypto on both coin base and kraken. Can’t they be combined within one wallet? Is there any ongoing relationship to what exchange what crypto originated from?
Hi, you can move your crypto from both exchanges to your new Trezor wallet! We show you how to do it in this video: th-cam.com/video/MoEavPIZguQ/w-d-xo.html
@trezor how do you track your crypto purchase price? My problem is I buy crypto, transfer to my trezor, & transfer back to an exchange but I forgot my original purchase price or I DCA and don’t know what the DCA is now on my trezor suite. Can someone teach me how you track your crypto?
Hi, thanks for the video! I’m planning to purchase a Safe 5 during the Black Friday deals. If I buy the Bitcoin-only version, will I be able to easily install the universal firmware to support all cryptocurrencies available in the standard version? Thanks in advance!
Hi, it's possible to install universal firmware on Bitcoin-only Trezor, but it's not really straightforward. If you plan to use universal firmware, we suggest going with the universal Trezor as well!
I have model 1 and sent bitcoin to it through Coinbase.I now have model 5 and it’s saying incompatible assets whenever I try to send ethereum or XRP. What does this mean
I didn’t get a pop up saying choose standard wallet or passphrase wallet 6/08/2024 is this because there is a few changes on Trezor suite it opens a standard wallet straight away and to create passphrase wallet is on the top left corner
Hi, we recently made a change to the passphrase user interface. You won't have it enabled by default, but you can always enter the passphrase wallet from the drop-down selection menu in the right upper corner of your Trezor Suite wallet app!
Hi, wallet backup (recovery seed) and passphrase are two different things. By using wallet backup you can recover the default wallet. If you use hidden wallet protected by passphrase on top of that you'll need both 1) wallet backup & 2) passphrase to recover the hidden wallet. Hope it makes sense✌️
@@anthonym80 Hi, at the moment, Trezor cannot be connected to iOS devices due to Apple's MFi program's strict terms and conditions that are not acceptable to us. For the upcoming model, we're looking into the possibility of making it happen.
@@NiceMickeyMouseTheAnimator2025 There's nothing left, but we recommend using a trusted computer. During setup, you will be given a wallet backup that allows you to access your wallet. You don't want anyone else to have access to it.
Hi, no sensitive details are shared with the host computer, so it's not a problem. Trezor is designed to be safe even on an infected computer. All you have to do is follow security best practices and NEVER store your wallet backup digitally. Then you're safe 🔒✅
You can check our supported coins at trezor.io/coins/. The site also provides information on whether the coins are supported natively in Trezor Suite or if connecting to a third-party app is required.
Hello. I have problem with Passphrases. Same device, but on one device i can acces wallet with passphrase and on another one i can´t .(Same passphrase, 100% correct.) Can you help me with that ? Thank you.
Hi Ojsky, make sure both devices are up to date. Also, do you have the same seed on both devices? Passphrase is tied to the given seed. If none of this is the case, please, drop us a message via trezor.io/support#open-chat Our support team will look into it and help you figure out what's going on!
Hello, the PIN protects the device. An attacker would need physical access to the device and know your PIN to access your Trezor and send your assets out of it. That's why it's important to choose a strong PIN 💪
Hey! If you need assistance, our Support agents are here to help. Just click the "Need help" button right here: trezor.io/support. If our chatbot doesn't solve your issue, you'll get the option to click Contact Customer Support, and an agent will reach out to you.
Hey Sean i had installed trezor suite desktop for my trezor safe 3 in my old laptop which i do not have with me anymore, i bought a new one but i am unable to install trezor suite for my new desktop i am only able to install the trezor suite lite app, but i would like to know how can i install trezor suite for my new desktop becuase i like it better than the app? thank you
You will not be able to install the desktop version of Trezor Suite on Chrome OS. However, you can still access Trezor Suite on your Chrome OS computer via our web interface. Just go to suite.trezor.io/web/ and connect your Trezor. It works the same way, just through a browser!
if anyone finds our 20 words phrase or metal safe keeper, can they access our trezor wallet's coin? Or if we lost or get our trezor device stolen, will other be able to access?
Hi, anyone with access to your backup can restore the wallet and hence access the coins. This means that if you lose your Trezor device, you can restore the wallet using your backup. But also, if anyone finds your backup, they can access the wallet as well. That's why it's crucial to store your backup safely!
You can recover your wallet to any 3rd party hardware or even software (hot) wallet out there that supports the same backup standard - that's most of the wallets as we use the industry standard 💪 We just recommend doing this in an emergency situations only, especially when using hot wallet as the seed may be compromised once it leaves your Trezor! If you do this, we consider then moving your coins to a newly created seed!
Hi, it cannot be changed. Once you create the wallet, it will remain active forever. What you can do is to create a new wallet though (with a new backup) and move your funds to this newly created wallet.
Hello, please send us a support message via our support portal: trezor.io/support#open-chat Describe the problem and your setup so our technical team can troubleshoot and help you connect your device! Thank you and sorry for the inconvenience🙏
Hi, we don't have a support ticket with such an ID. Did you send the support inquiry via our official support portal at trezor.io/support#open-chat ? Regarding the issue - Trezor won't indicate that a passphrase is invalid, as there's no such thing as an invalid passphrase. Every passphrase is valid and is tied to a unique wallet. You need to enter the very exact passphrase when you want to access your passphrase-protected wallet.
Hi, we are sorry to read that. This issue can be caused by few things actually, please, contact our customer support team directly at trezor.io/support#open-chat Our team will troubleshoot the issue and help you fix it! Thanks and sorry for the hassle 🙏
If you forget your PIN, you can reset it using your wallet backup. On the other hand - if you forget your passphrase- that's unrecoverable. No one but you knows the passphrase, and that's why you need to remember it well! Nobody can recover the passphrase if you forget it.
Q1: Why don't you allow to _easily_ create 33 words seed recovery by initial simple question 20 or 33 words backup? Setting up environment for command line & googling silly complicates Trezor's initialization. Simply said - i would sleep better, no matter how you would argue, that 20 words is sufficient for all ;c)) Everyday well sleeping for many years is worth more than additional one-time 5 mins spent with one-time initialization ;c) Q2: Can i use universal firmware in bitcoin-only Trezor Safe 5 edition? Maybe in a few years i will upgrade Trezor HW again and having Bitcoin-Orange FIDO2 etc. could be useful ;c)
Hi, a 20-word wallet backup is secure enough. The chances of guessing or brute-forcing it are almost impossible (like really, really close to zero - just theoretical). You don't need to worry about it. Regarding the BItcoin-only Trezor - it is possible to upload the universal firmware to it!
Hi, we are working closely with Tropic Square and want to have Tropic Secure Element Trezor as soon as possible. Stay tuned! At the moment, we don't have any immediate plans to make an air-gapped Trezor wallet. Airgap is not a silver bullet. Check this excellent article for more info on this topic: shiftcrypto.ch/blog/does-airgap-make-bitcoin-hardware-wallets-more-secure/ Finally, if you don't want to use Trezor Suite, you can choose from a variety of third-party wallets that support Trezor! By the way, why do you want to use a different wallet app? Is there something you're missing in Trezor Suite?
@@TrezorWallet Can I set up the device without the app? Would like to use it with Sparrow without using the Suite app. Firmware update possible without the app?
you need to ship both styles of USB connection, it was a PITA to try find correct USB adapter for my computer Sadly so many coins missing from this device that we cant even store, definitely not worth the money, very disappointed
Hi, we ship new devices with a USB-C cable, which is now becoming the standard USB port. However, you can use any cable that suits your setup. You can order various cables directly from our e-shop with your order! About the supported coins, which ones are you missing? We'd love to hear your feedback!
Hello Sir, I purchased this Trezor Suite 5 wallet because I was told I could set TRC20 USDT, If this is not possible, can someone please let me know. I can not return this item, which I just purchased on Tuesday, Sept 10, 2024. It there going to be an update on TRC20 availability? Or do I need to purchase a different brand? Thank you.
Your storytelling makes learning about crypto so enjoyable.
hello, so do I use the seed phrase every time I use the wallet for transactions? or only when I connecting it to a new laptop or setting up a new wallet using my old seedphrase? because I though I input the seedphrase each time I want to use my wallet
Can we use Trezor and Ledger hardware wallets to keep safe your Cryptos?
Just purchased the trezor 5 direct from mfg. I have crypto on both coin base and kraken. Can’t they be combined within one wallet? Is there any ongoing relationship to what exchange what crypto originated from?
Hi, you can move your crypto from both exchanges to your new Trezor wallet! We show you how to do it in this video: th-cam.com/video/MoEavPIZguQ/w-d-xo.html
@trezor how do you track your crypto purchase price? My problem is I buy crypto, transfer to my trezor, & transfer back to an exchange but I forgot my original purchase price or I DCA and don’t know what the DCA is now on my trezor suite. Can someone teach me how you track your crypto?
Hi, there are portfolio apps that allow you to track your buying prices and balances over time!
@@TrezorWalletsuch as? Don’t want to download weird apps i don’t trust just to try
We understand that we don't have any such feature in Trezor Suite at the moment, but thanks for this feedback!
Hi, thanks for the video!
I’m planning to purchase a Safe 5 during the Black Friday deals. If I buy the Bitcoin-only version, will I be able to easily install the universal firmware to support all cryptocurrencies available in the standard version?
Thanks in advance!
Hi, it's possible to install universal firmware on Bitcoin-only Trezor, but it's not really straightforward. If you plan to use universal firmware, we suggest going with the universal Trezor as well!
the trezor must required transaction pin while we want to send coin
I have model 1 and sent bitcoin to it through Coinbase.I now have model 5 and it’s saying incompatible assets whenever I try to send ethereum or XRP. What does this mean
Hi, you get this message in Trezor or Coinbase?
I didn’t get a pop up saying choose standard wallet or passphrase wallet 6/08/2024 is this because there is a few changes on Trezor suite it opens a standard wallet straight away and to create passphrase wallet is on the top left corner
Hi, we recently made a change to the passphrase user interface. You won't have it enabled by default, but you can always enter the passphrase wallet from the drop-down selection menu in the right upper corner of your Trezor Suite wallet app!
Hi, Trezor Customer Service
When SUI NETWORK will be on Trezor?
Thanks
Hi, we don't have support for SUI in our roadmap at the moment. But thanks for your feedback, we'll share it with our product team!
With hidden wallet seed phrase. could i recover on a new wallet if i have the complete seed phrase or does that void recovery
Hi, wallet backup (recovery seed) and passphrase are two different things. By using wallet backup you can recover the default wallet. If you use hidden wallet protected by passphrase on top of that you'll need both 1) wallet backup & 2) passphrase to recover the hidden wallet. Hope it makes sense✌️
Do I have to use a computer or can I use my phone to set this up
Android phone, yes.
@@TrezorWalletwhat if you have an iPhone and no laptop
Is anything left on the desk top or pc after setting up device ? Example: would it be safe to set up in a public library computer
@@anthonym80 Hi, at the moment, Trezor cannot be connected to iOS devices due to Apple's MFi program's strict terms and conditions that are not acceptable to us. For the upcoming model, we're looking into the possibility of making it happen.
@@NiceMickeyMouseTheAnimator2025 There's nothing left, but we recommend using a trusted computer. During setup, you will be given a wallet backup that allows you to access your wallet. You don't want anyone else to have access to it.
My computer has Microsoft One Drive backing files up constantly. Will this be a security issue with Trezor?
Hi, no sensitive details are shared with the host computer, so it's not a problem. Trezor is designed to be safe even on an infected computer.
All you have to do is follow security best practices and NEVER store your wallet backup digitally. Then you're safe 🔒✅
I’m confused why would I need to worry if it’s second hand can I not reflash it? Seems like a flaw if not.
they might tamper / messing with the security chips
Hello does trezor safe 5 support xlm and hbar???
You can check our supported coins at trezor.io/coins/. The site also provides information on whether the coins are supported natively in Trezor Suite or if connecting to a third-party app is required.
Hello. I have problem with Passphrases.
Same device, but on one device i can acces wallet with passphrase and on another one i can´t .(Same passphrase, 100% correct.) Can you help me with that ?
Thank you.
Hi Ojsky, make sure both devices are up to date. Also, do you have the same seed on both devices? Passphrase is tied to the given seed.
If none of this is the case, please, drop us a message via trezor.io/support#open-chat
Our support team will look into it and help you figure out what's going on!
The security of trezor device only pin while connect to PC? If someone know the pin, the assets will gone
Hello, the PIN protects the device. An attacker would need physical access to the device and know your PIN to access your Trezor and send your assets out of it. That's why it's important to choose a strong PIN 💪
Can't get pass the back up failed screen. Tried everything nothing is working. Can someone help. Please and Thank You!!!
Hey! If you need assistance, our Support agents are here to help. Just click the "Need help" button right here: trezor.io/support. If our chatbot doesn't solve your issue, you'll get the option to click Contact Customer Support, and an agent will reach out to you.
Hey Sean i had installed trezor suite desktop for my trezor safe 3 in my old laptop which i do not have with me anymore, i bought a new one but i am unable to install trezor suite for my new desktop i am only able to install the trezor suite lite app, but i would like to know how can i install trezor suite for my new desktop becuase i like it better than the app? thank you
Hi! What operating system does the new laptop run on?
Btw Sean is saying Hello :)
@@TrezorWallet hey Sean yea it is google chrome...thank you
@ google chrome
You will not be able to install the desktop version of Trezor Suite on Chrome OS. However, you can still access Trezor Suite on your Chrome OS computer via our web interface. Just go to suite.trezor.io/web/ and connect your Trezor. It works the same way, just through a browser!
if anyone finds our 20 words phrase or metal safe keeper, can they access our trezor wallet's coin? Or if we lost or get our trezor device stolen, will other be able to access?
Hi, anyone with access to your backup can restore the wallet and hence access the coins. This means that if you lose your Trezor device, you can restore the wallet using your backup. But also, if anyone finds your backup, they can access the wallet as well.
That's why it's crucial to store your backup safely!
@@TrezorWallet what are the ways to recover it using phrase if trezor device is not accessible?
You can recover your wallet to any 3rd party hardware or even software (hot) wallet out there that supports the same backup standard - that's most of the wallets as we use the industry standard 💪
We just recommend doing this in an emergency situations only, especially when using hot wallet as the seed may be compromised once it leaves your Trezor! If you do this, we consider then moving your coins to a newly created seed!
Can the seed phrase be changed ?
Hi, it cannot be changed. Once you create the wallet, it will remain active forever. What you can do is to create a new wallet though (with a new backup) and move your funds to this newly created wallet.
i can not connet my device try everything looked at all description
Hello, please send us a support message via our support portal: trezor.io/support#open-chat
Describe the problem and your setup so our technical team can troubleshoot and help you connect your device! Thank you and sorry for the inconvenience🙏
Can the Trezor Safe 5 be set up on a phone?
Hi, it's not possible right now but we are working on this feature! Stay tuned✌️
excellent
Hi. I need help with my Trezor T pass phrase. Please help
Hi, please write us a message via our support centre at trezor.io/support#open-chat
Our customer support team will help you with your Trezor Model T!
@ we already did but they cannot solve our problem
Can you share your ticket ID and what's the issue? We'll look into it!
@ #1187875
We have correct pass phrase but Trezor T indicates that is invalid.
Hi, we don't have a support ticket with such an ID. Did you send the support inquiry via our official support portal at trezor.io/support#open-chat ?
Regarding the issue - Trezor won't indicate that a passphrase is invalid, as there's no such thing as an invalid passphrase. Every passphrase is valid and is tied to a unique wallet. You need to enter the very exact passphrase when you want to access your passphrase-protected wallet.
My trezor dosn't load up after updating the app etc
Hi, we are sorry to read that. This issue can be caused by few things actually, please, contact our customer support team directly at trezor.io/support#open-chat
Our team will troubleshoot the issue and help you fix it! Thanks and sorry for the hassle 🙏
What if you lose or forget your passcode?
If you forget your PIN, you can reset it using your wallet backup. On the other hand - if you forget your passphrase- that's unrecoverable. No one but you knows the passphrase, and that's why you need to remember it well! Nobody can recover the passphrase if you forget it.
What hot wallets support the new slip-39 20word backup?
Hi, at the moment software wallets such as Rabby, Electrum and BlueWallet support SLIP39 already and more are coming!
@@TrezorWallet Does trust wallet support it too?
When kaspa?
We don't have support for Kapa in our roadmap at the moment. But thanks for your feedback, we'll share it with our product team!
Hbar & sui???
Hi, we don't have support for these in our roadmap at the moment. But thanks for your feedback, we'll share it with our product team!
@@TrezorWallet Thanks, looking forward to to you adding them soon,
Q1: Why don't you allow to _easily_ create 33 words seed recovery by initial simple question 20 or 33 words backup? Setting up environment for command line & googling silly complicates Trezor's initialization. Simply said - i would sleep better, no matter how you would argue, that 20 words is sufficient for all ;c)) Everyday well sleeping for many years is worth more than additional one-time 5 mins spent with one-time initialization ;c)
Q2: Can i use universal firmware in bitcoin-only Trezor Safe 5 edition? Maybe in a few years i will upgrade Trezor HW again and having Bitcoin-Orange FIDO2 etc. could be useful ;c)
ask ChatGPT how safe the 20 Word Backup is.
Hi, a 20-word wallet backup is secure enough. The chances of guessing or brute-forcing it are almost impossible (like really, really close to zero - just theoretical). You don't need to worry about it.
Regarding the BItcoin-only Trezor - it is possible to upload the universal firmware to it!
Please make an airgapped only Bitcoin hardware wallet with Tropic Square SE. Without us having to use Trezor Suite.
Hi, we are working closely with Tropic Square and want to have Tropic Secure Element Trezor as soon as possible. Stay tuned!
At the moment, we don't have any immediate plans to make an air-gapped Trezor wallet. Airgap is not a silver bullet. Check this excellent article for more info on this topic: shiftcrypto.ch/blog/does-airgap-make-bitcoin-hardware-wallets-more-secure/
Finally, if you don't want to use Trezor Suite, you can choose from a variety of third-party wallets that support Trezor!
By the way, why do you want to use a different wallet app? Is there something you're missing in Trezor Suite?
@@TrezorWallet Can I set up the device without the app? Would like to use it with Sparrow without using the Suite app. Firmware update possible without the app?
Hi, you cannot initialize Trezor via Sparrow wallet. You need to use Trezor Suite first.
@@TrezorWallet will you change this in future?
We are exploring the option of initializing Trezor directly on the device, but it's not something we have ready for the near future.
NICE video 😉
Cheers 😉
you need to ship both styles of USB connection, it was a PITA to try find correct USB adapter for my computer
Sadly so many coins missing from this device that we cant even store, definitely not worth the money, very disappointed
Hi, we ship new devices with a USB-C cable, which is now becoming the standard USB port. However, you can use any cable that suits your setup. You can order various cables directly from our e-shop with your order!
About the supported coins, which ones are you missing? We'd love to hear your feedback!
🎉
Hello Sir, I purchased this Trezor Suite 5 wallet because I was told I could set TRC20 USDT, If this is not possible, can someone please let me know. I can not return this item, which I just purchased on Tuesday, Sept 10, 2024. It there going to be an update on TRC20 availability? Or do I need to purchase a different brand? Thank you.
Hi, we don't support Tron and TRC20 tokens at the moment and we don't have support for it planned for the near future.
wtf only usb c? no type A... stingy company
Hi, USB-C is the new standard. However, you can connect your Trezor to a computer with a USB-A port - just use any compatible cable!