Litter Robot 4 - Part 2
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- เผยแพร่เมื่อ 6 ส.ค. 2023
- It's been almost a year since I originally purchased the Litter Robot 4 and what a ride it's been! In this video I update you on where the LR4 is now. Have they fixed it's issues? Can I recommend it? Or is it sitting in a landfill somewhere? Let's find out!
Links to purchase
Litter Robot 4 - www.litter-robot.com/litter-r...
Leo's Loo Too - amzn.to/44ZVVRC
My camera equipment - amzn.to/3DsbSnL
Wanna drop me a line? Maybe partner up on something?
dontburnthehousedownvideos@gmail.com - แนวปฏิบัติและการใช้ชีวิต
Thanks for the follow up. I'm impressed that the CEO has a boots on the ground attitude and stands by their product.
Interesting. Glad you made this video, and extra glad I didn’t see this before buying my LR4. I bought it Black Friday last year as a bundle with 3 yr warranty; with 4 cats using only that box full time I had ZERO problems until this past week, which is how I got here. I actually had two problems… I got one (torque fault) resolved immediately with their online trouble shooting guide, and got problem two (rubber liner torn some by cat claws) resolved by them two-day shipping me a brand new globe for free 🤷🏼♀️
I love it and can’t imagine going back. Their customer service is phenomenal and I’ve been incredibly pleased with the product.
Ps I only use, and have only ever used, the walnut cat litter in this box.
UPDATE 10/‘23: torque fault recurred and was clearly an issue with the motor or something I couldn’t resolve, within 2 days they sent me a brand new unit FOR FREE with return shipping for the malfunctioning unit. No questions asked (other than the initial “have you tried this and that”) and paid return shipping. This is the best customer service I have ever had from any company hands down. Still thrilled with my purchase.
SECOND UPDATE DEC 2023:
New unit works perfectly. Add in the complimentary New globe and it’s a whole new LR4. Thrilled with this purchase and so glad I bought it.
How much was it when you bought it during Black Friday?
I set up my litter robot 4. It has been 3 days and my cats have not used it yet. I am following whisker recommendation of not scooping the old box and letting it get scrungy. I believe that at a certain my 2 cats will migrate to the lr4.
I'm excited by your review and am looking forward to my pets using the lr4. Patience is a virtue. 😂
Just purchased the litter robot 4 after many months wanting it for my 4 cats and they love it and it has been a pleasant experience. Totally worth the money. Will get another one when the time is right and money is right
I had to have mine replaced 4 times before one worked properly and consistently. For what I paid, it should have worked this well from the beginning. The most recent one works as promised and I'm very pleased with it.
Did you have to return each one or did they let you keep them? It would be a big pain to have to return them.
@@Teresa-xq5ut return is super easy, they make it very straightforward, give you a label, you can schedule a pickup from your house… literally could not be easier. Best customer service experience I have ever had hands down. The issue I had with mine has been fully resolved no cost to me and very little work on my part.
WOW! Four times! I just ordered an LR4 yesterday. Honestly, I'm so afraid to open the box the day it arrives, after looking at so many (scary) reviews on TH-cam @@vancouvervixen4253 I'm so happy with this latest review and actually makes me more hopeful.
Thank you, for the follow up video!
Thank you for the follow up video. As a brand new LR4 owner this gives me confidence on my choice.
I'm still hesitant to give it my 100% stamp of approval but I've been happy with it. Hopefully you will be too.
So glad I saw this! Thx for posting. I’m ready to purchase the LR4 so this really helps! Glad you kept using it despite the frustration 😊
Well, I tell you what, for the first snow, I finally cleaned out my garage in the house I bought last year so I could park inside. A big space eater was LR4 and the original base (they sent me a replacement) that I haven't used since early this spring, as like you, felt like it was not a reliable litter box. (I actually resorting to installing one of my security cameras in the room to be able to see it's status away from home) I was about to put it out for trash to make room (painful reminders of the $700 down the drain), but decided "maybe something has changed", and came searching and found your video. Even more hopeful from your video is saying what liter, as I use what you did in prior videos (99% dust free, MY a--!! LOL). I may just give the damn thing a try again. Thank you for the update. I felt like the company rushed the product to sale, and just didn't have the support in place to handle it. Support really sucked until I asked about when the end of the "return period" was to return it, then suddenly, oh so helpful, then the return period passed... and right back to crap support.
Thank you for the follow up! I’m looking at opinions on the LR4 while our kitten grows a bit. The cleanup of the LR4 could hold me back but the positives might outweigh the occasional cleanups.
The cleanup is honestly not that bad. It's a bit more intensive than a tradional catbox but it's far less disgusting. And you can realistically do it every few weeks if you only have one cat
Not to mention, you’re not scooping litter every day
@rebeccabrown5014@@dontburnthehousedownvideos With both multiple LR3's and now the LR4, I've never done a deep clean or litter-replacement more than every 6 months and usually they've been 12+ months apart. The trick is using good fast clumping litter (that doesn't mean expensive) and having a proper delay timer. (Dr. Elsey's Ultra/7 min delay.) I've read good things about Boxie Pro and may give it a try as it's supposed to be less dusty... but it's also twice the cost :(
While ours were too small we just turned it off and then did supervised rotations. You may enjoy one now this way.
I think I figured it out! After being frustrated and then watching your video, updating my software…..etc……
I resetted the weight per after adding litter…….press and hold tge cancel button every time you add litter and this LR4 has been working better than ever!!!! I’m sooo stoked cause I started a new job and don’t see those worrisome messages that the litter robot isn’t working!!!!
I just got my first lr4 just upgraded from the lr3. With the issues I had with the previous one I am really hopeful I don’t have any problems.
Thanks so much for making these video's with good honest reviews and for answering my questions via Email. It has made me confident enough to go ahead with the purchase of a litter robot 4.
We bought a new lr4 in January. It's broken already. They're sending me a new laserguard PCB. Ours flashes red and blue.
Also ours has a crack that formed in base right in the same spot as yours. Wonderful. I'm going to work on the laser guard PCB first - and if that doesn't work we're just going to get a whole new base. I feel incredibly burned by spending 8 freaking hundred dollars on something that has been advertised as the best cat product since sliced bread.
I just wanted to make this comment to let you know that apparently they still haven't fixed whatever the underlying problem is with their units. You just happened to get a good one.
When I received my first LR4 is was also cracked at the base and had a hole. The box wasn’t damaged so it shows poor quality control. However, I complained and I was sent out a new base which arrived quickly. I now have two and very happy with them. The only issue I have is with the latest firmware as majority of the time it doesn’t recognise the cat to it’s weight but otherwise works great
I also received an email from him this past week because I had an issue with my own LR 4. It was a scripted email, but none the less an email apologizing for the problem and vowed that the updates that they have made are making it better. One thing I’ve noticed with the new base unit is, if I put my hand inside the globe , the light bar turns red as usual, but after a few seconds, it goes back to blue. And the smart scale is working.
Great follow up
Thank you!
Ty for all ur amazing content..
Thank YOU!
I had my LR3 for 5 years. Still works just as new. Never had any issues. I stay on top of it to clean just as I do my own toilet.
I have both the 3 and recently added the 4. It was a bad choice for me. Terrible design with the 4 and the urine leaking down under the tub despite the splash shield...... Which was obviously added as an afterthought. The odor is horrendous and needs constant cleaning compared to my 3 . I would never recommend the Little robot 4.
The have 3 of the LR3 currently and been through a few. They constantly have errors and will require patience and troubleshooting. I did many of the so called hacks online to get the machines to work stable. When they work it's great but damn... Haven't tried the 4.
Up until recently, I have had little to no issue with LR4. This unit was one that had to have been produced very early, as the first round of ads hooked me. That said, it had been weird at times, but not unusable. Today I’ve found that it’s getting stuck mid-cycle. I will be ordering a new one, as it’s well past the warranty period, and I wanted to get a new one soon anyway. Anyway, thanks for validating that I should continue to use Whisker as a service and LR4 as a product!
Great video! I love my LR4, I've had it for about a year now, but for the past few months I had issues with the sensor thinking the waste basket was full... I dismissed it as a software issue that they'd probably fix soon since they're consistently pushing updates all the time. Until two weeks ago when I realized I had never cleaned the actual sensors before and maybe that was the culprit, now it's working as perfectly as it was on day 1! Plus the upgraded litter guard is everything I wished for. In the year I've owned the LR4 they've made noticeable improvements, now maybe they could also keep improving some of the messaging around troubleshooting issues 😅
Thank you so much for the update with good news. I felt bad we hadnt gotten the ll2 after your reviews, but i have asthma from clay litters and that made the lr4 better for our needs. We have had the freezing issues, but it has still been better than scooping. After watching, i found an update and hope we too will be iverjoyed with its performance. Thank you to you and Whiskers for this. You are much appreciated!
Thank you for the comment! I'm glad it's working out for you!
I'm unbelievably greatful for the amount of time and effort you put into thouroghly reviewing this product. The price tag for this Litter Robot means I will need to save up for months to afford it, but after watching your review, & saw that you honestly tested it for months, it assurd me that my efforts would not end up in being scammed with another expensive product that doesn't deliver. Seriously, thank you.
I'm so glad you found it helpful. Thank you for the comment!
After thinking about it for probably a yr, we finally caved and bought the LR 4. We received it yesterday, and it's cracked. I'm not happy. They are too expensive to arrive cracked.
Wow. this is what you call a review and then some. Probably going to pick up a LR4 even though I actually love changing the litter because my cat loves sitting next to me while i change it for her.
My LR4 just came in the mail last week and after having a couple minor issues I do what I always do and took to youtube. Stumbled on your videos and was starting to have major regrets with my purchasing decisions. I wasn't having the stopping issue but I was worried that it could potentially be in my future. It is pretty relieving to see that Whisker was able to listen, make appropriate firmware adjustments, and change the mind of one of youtube's harshest critics under fair testing. I applaud you showing us your issues in the past to the detail you did and also for making this video too when things finally go right. Thank you!
Thank you very much for this uplifting comment!
I love the LR3 I have had it for years with no issues at all, I like the smaller opening, don’t know about LR4 and it sounds like you like the LL I’ve seen them at petco and are very small for multiple cats I think.
Your awesome thank so much for your help God Bless you.
Thank you!
I’m on my 3rd new LR4 base. Watched this video and it gave me hope because I like my LR4 but have been having to constantly fiddle with it and it would always stop it seems when I can’t get to it to fix it! Tell us how to update the firmware and software?
Sounds like I may have bought mine just after things got fixed so I guess that’s good. I had no idea there was an issue. I bought a litter robot 2 nine years ago and it’s been working perfectly fine ever since. It recently stopped working so I got the 4. It has been working great in the month I’ve had it. Hopefully it continues for years to come.
As far as litter. Anything that forms a good clump in the timeout period should be fine. I’ve never had a need for an expensive brand.
Thanks for your follow up review. I've been thinking about purchasing the LR4 and have been reading a lot of reviews on it. And something I've noticed is that there seems to be a lot more negative reviews coming from early reviews from folks who purchased the LR4 early on vs. the later reviews coming from the more recent purchasers. And so your vid just reinforces my belief that the company probably put it out on the market a bit too soon and didn't do enough testing beforehand. But now the product has become much improved due to hardware and/or firmware fixes they've been able to implement.
You nailed it! I think you'll be happy with it.
Wait, wait. Did you tried the Dr. Elseys Ultra litter? I'm so curious about this because we use that one, and I tried buying the Sams brand litter to save money and I just couldn't.
My first LR4 was bunk out of the box. They replaced it completely and this time the liner has been ripped by normal digging (my two LR3's withstood normal use/digging no prob). They sent a new liner. Now the new liner has ripped again. I am just so frustrated. I almost want to ask for a refund for this one and then order a new LR3 instead. I hate how noisy it is, but it worked better overall.
I just got my nekasa m1 open top automatic litterbox. Backed them when they were on indigogo. Now they're on amazon. Great product.
Our LR4 comes in today so excited haha! Tired of the smelly side room!
Not too bad that the cats decided to do their business in the bathtub. Next challenge is to convince them to use the toilet and flush. Kudos for them being able to come up with a way to workaround the issue. Using their OEM litter would've resulted with the same issue and you'll even have even much more of a mob of pitchforks at corporate HQ since you mentioned that it cost more than other litters out there.
The other option that is almost fool resistant is to have a camera and some AI to "visually" see if a cat is in there or not along with determining how dirty the box is and let the owner know. IMO that is a bit too creepy for my taste and it'll add to the cost substantially.
I’ve had my LR4 for a few weeks now and still figuring out litter. Currently trying EverClean after watching a review but I’ve been trying to source the one you use. Any help would be appreciated😊
Mine still gets stuck and all that. Followed all of your advice but no luck. Contacting customer service as we should not be going through all of this hassle.
Paused to say this.... Hats off to your cats at 3:15. Mine would have done it in a corner somewhere, likely the hardest to find.
It's kinda good that your cats pooped in the bathtub rather than a more difficult cleanup like your bedding or carpet.Great video!
Thank you!
I was looking at getting one. But, I don’t know. Even watching you cleaning it, it seems like a job. I admit that I was actually burnt by Littermaid. I think I bought the first and the second versions back in the day. One of those versions had a urine trap that attracted all of these little black spiders and you NEVER got the smell out! I’ve actually been using a Booda Dome, for many years. Even for its very large size, it’s a bit smaller than the LR4. But, the only reason I was thinking of an automated box, once again, is actually because I was also thinking about an automated wet feeder. That, if I wanted to go away, for a day or two, it would be nice for my 2 cats to not only be fed automatically. But, to also have their litter box cleaned automatically, without having some nosey neighbor come in to take care of them or take them somewhere, which I don’t think I’d ever do.
Cleaning it is a chore for sure. But I look at it as a cumulative time savings. Spending 10 minutes once a month is still better to me than spending time every single day keeping it scooped and fresh to avoid the smell.
I may have to wait until I’m in a house though. I see people able to take it out and hose it down. As an apartment dweller I can’t do that.
I got my litter robot 4, 3 weeks ago and still has not worked each time i press cycle it goes the opposite way and dumps the litter. Ive tried everything reset all that still does not work it starts to go the right direction for 2 seconds then it goes the other way to dump all the litter.
OOoohhhh nooooo! I just ordered an LR4 yesterday and already I'm afraid to open the box once it arrives, after reading some reviews.
@@sharoncarbonbeau8521 Its been nothing but a nightmare for me. Still waiting to get an email or help.
Which is the best litter you should use ?
Hopefully you see this, but you mentioned in your previous video that one of your cats was peeing outside the pee guard and that it was useless. Is this still the case
It has gotten better but she still does it on occasion. It could use a slight design tweek but it's fine.
There’s a new contender in the mix called the PetSnowy. I am having a hard time finding any reviews let alone comparing with other brands.
If you can, pleeeease do a comparison with the PetSnowy and Leo Loo Too!!! 🙏🙏
I am looking to purchase the LR4 for my cats do you guy recommend getting the 3 year warranty is hurting that’s gonna cost an extra $100 for it
It's probably worth it. The unit had several issues at launch. They have lots of moving parts that can break.
Ohhhhhhh geeze. I watched allllllll you kittybox videos. I bought the loo too instead of the litter robot. I am still waiting for it to be delivered. I did get the 3 year warranty Just in case
Does the robot 4 work well for multiple cats?
We have 10 on one right now...that is not ideal at all, but we are managing. Changing the bag every 2-3 days. I think if they weren't on the auto box we'd be having accidents because often cats don't like to share. With it always clean and fresh they are all happy to use the one. I'm looking to add another box at some point and rehome a couple Foster babies we have.
Watched original review and the update on the LR4. Is there still the potential for cats shooting their pee outside the box with the wider opening? I have 4 cats and of course have one that, at times, shoots the urine over the tops of a high walled litter box. I assume you put up with it or have a suggestion on how to lessen. Again thanks for the great reviews.
Thank you for the comment! And yes, unfortunately my one female cat has a tendency to point her rear end out the front and she ends up peeing or pooping just outside the opening. Peeing requires me to take the globe out and clean everything since it drips down inside the unit itself. The poop outside of it is simply annoying. I didn't have that issue with the LLT.
@@dontburnthehousedownvideos This is my main concern about the LR4. He does not pee outside the box all the time, but I have no idea how he would position himself inside the LR4 - or for that matter, any of my cats. I don’t mind cleaning the drum occasionally but don’t want to do it daily / weekly either. I guess if it is a real problem, I can return it. For the price, I want my life easier, not harder. Thanks for the super fast reply!
So would you say that your checkpoint list on the comparison video is not valid anymore ?
I think those checkpoints are still valid aside from my overall conclusion. In that video I chose the LLT because it worked as it should. Now that Whisker has made several improvements, I would choose the LR4. But really, you can't go wrong with either one.
Damn you could be Jackson Galaxies long lost brother
It would be nice to include link to Part 1 here.
It's supposed to pop up at the end of the video. I'll check to make sure it's still going
haha yeah the cat doesn't care the cat's going to go in the best place it can😊
Oh no! Was that last email from a representative of Pawbby? Thats the one I was considering buying. My sister and brother’s girlfriend have both bought one fairly recently and it definitely has the edge as far as aesthetics. I’m pretty sure the app does everything the litter robot 4s app does. It is a bit concerning that the pawbby rep seemed to be afraid of an honest review. Idk how long it’s been out but there aren’t many reviews out that appear to be unsponsored yet.
I'm not familiar with Pawbby
@@dontburnthehousedownvideos It’s a Japanese brand that looks like a retro TV or Speaker with faux brown paneling in the front and a black back. At the top of that email in your video it said that the rep was “now associated with pawbby” so I thought that’s who she was representing but I assume that line means she is associated with other companies as well. If you reviewed it I wouldn’t be mad about it.. ☺️
I think when the globes weight isn’t reset then the weight sensors trip tge unit to stop/start/stop etc……
Yeah, so if one lives in an apt. with no balcony there's no place to clean it! I shall stick to regular litter boxes even though the thought of a robot would be so cool. I have 4 cats and 2 boxes, they use both.
I've had them for 3+ years and always cleaned in a bathtub. Of course, you need to remove big chunks of litter, but overwise it's fine.
If u have 4 cats then u should have 5 litter boxes. Seems like u have to clean both litter boxes twice a day! Really the LR4 would work fine for you. Just clean the globe in the bathtub with wipes and don't let any litter go down the drain. You only need to clean it once every 2 weeks. And would need probably 2 bags a week that you just pull out and throw in the garbage. So much easier!
I agree with this!
I have a love-hate relationship with my litter robot. The concept of not having to scoop is wonderful and while I don’t mind having to clean it because some clumps get stuck or what have you this litter box cost way too much money to have as many glitches as it does. I’m coming up on a year and the last four months I’ve had major issues with it stopping, not rotating, not emptying and that’s upsetting because of the price tag.
@@KatieKat14 did you do the update and still have issues. After this video, I found the update. Hoping it works better. Those freeze ups are a pain big time agreed.
Hi. Thanks for putting up this video. I've had Litter-Robots since LRII came out. I'm not what I would consider a fanboy, there have been real issues with every version... but I do love the LR's. I've had the LR4 for 13 months. I use Dr. Elsey's Ultra litter... which is a bit more dusty than I would like, but other than wiping down the outside of the LR4 and annoyingly dumping the litter on the shield back in because for some reason they eliminated the hole allowing the litter to fall back into the globe, I haven't had to clean the unit.
I do plan on doing a deep cleaning before the winter weather comes and I can't use the outside hose spigots. I'm surprised your unit gets that dirty. What cycle delay do you have it set on? Mine is on 7 minutes, which I've found to be just right for the Dr. Elsey's litter. If you haven't tried it, I'd recommend you do. It's $20 for a 40 lbs bag delivered from Chewy. While dusty, it's much less dusty than the litter you use... I had used that for years until they changed the formula about 5 years ago and it became a lot more dusty.
I hope you continue to have success with the LR4.
I use dr elseys have even before getting my litter robot 4, Dr elseys is the best clay litter on the market.
Wow you have smart cats that's probably one of the best non litter box areas for them to 💩
Right?!?
MY LR4 was working great until the newest update. Now it is solid red and won't do anything. I have tried all the fixes and still nothing. Hope your LR4 is still going strong after the newest updates.
I bought the Leo loo too based on your last review and now you are changing it 😒
You can't go wrong with either one of them. Unfortunately, products change and evolve as time goes by. The winner last year might be the loser this year! Either way, you chose a winner
Thank you for the reply, I am feeling confident again. I had them both ready to pay and when I watched you I said yess I know which one I am going with .
Same. Still waiting for my loo too. Fingers crossed 🤞🏻 it works
All 4 of my cats hate the litter robot 4, to the point where one of them has stopped using any litter tray despite always having had all of their old ones still ready to use. He just poos and pees on our rugs and chairs now. The thing has created great stress in the whole household. Their 90 days return guarantee is bs. It cost me £200 to return to them.
🫵🏼 r the man ., congrats on ur marriage … I sincerely appreciate all ur time to mk us regular people understand simple common sense knowledge that some people such as myself, depend on this kind of content::: 1 💯 appreciate u & ur time..
Thank you so much for the comment and kind words!